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La Tortuga Hotel & Spa

Certificate of Excellence
Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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La Tortuga Hotel & Spa
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1,857 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed in one of the “swim-up rooms” of La Tortuga. Conveniently located, parallel to the celebrated 5th ave, La Tortuga is gem of a boutique hotel. By the time you check-in and sip your drink at the quaint, little reception, you are welcomed to the property! In a nutshell, the property reminds me of the little back water lagoons... More 

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Edmonton, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed at La Tortuga for 8 nights. The room was comfortable, with a safe and a small fridge at our disposal, and, more importantly, nicely air conditioned. The whole place surrounds a lovely pool with different depths and lots of trees and plants that makes you feel like a small river in the middle of the jungle. Just half... More 

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Orlando, Florida
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is a small boutique just one block off 5th ave. The rooms are all different and each has been well designed with all the modern luxuries. The TV, in room fridge, Bedding, safe, and outstanding service from all of the staff. The pool is in the middle courtyard surrounded by hotel blocking out all noise. The courtyard has... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW

Playa del Carmen, very beautiful place, nice people and La Tortuga was lovely. Recieved one of the best massages ever. Great location to 5 th avenue with all the restaurant and shops. Great thai food and very affordable.

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Mobile, Alabama, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from an 8 night stay in this hotel. From the beautiful tropical garden that surrounds the pool, to the entire staff, everything was top notch. (Except the weather, and this was certainly no fault of the hotel.) We stayed in room 212. Comfortable, king sized bed, plenty of closet space, large shower, shelves around the bed, ceiling fan... More 

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Andover, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first trip to mexico so maybe I'm a tad bias, but I have been all over the world and to different star ratings of hotels and I can safely say that this place is in my top five. The staff are genuinely helpful and friendly especially Ceaser and David at the front desk and Manuelle who works... More 

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London, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Amazing staff! Everyone was so friendly & helpful...I can't really describe it! The hotel is beautiful...eventhough I didn't get to use the pool. The room was very spacious & comfortable. It is not on the beach, but it is do close to everything that you won't notice.

Was this review helpful? Yes 1
South Holland Province, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a ten hours flight from Holland we spent two weeks in this charming hotel and we enjoyed every minute of it! The personal approach of La Tortuga beats every mega resort in this beautiful area. A quiet oasis in a lively area.

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Camarillo, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I decided to stay at this hotel during our first trip to Playa Del Carmen and would definitely book again. We initially walked right by it but were quickly flagged down by a staff member. Apparently the sign that hangs above the hotel on the street was taken down. Our room wasn't quite ready for us so... More 

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California, USA
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location couldn't be better, so perfect for strolling at any time of the day or night. Very safe. You are greeted by the friendliest staff ever, managed by Johanna, that will do just about anything to meet your needs - the entire staff make you feel like a VIP. They have an amazing inner courtyard with a winding pool... More 

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