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La Tortuga Hotel & Spa

3.5 of 5 Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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La Tortuga Hotel & Spa
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La Tortuga Hotel & Spa
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1,708 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Hotel La Tortuga delivers excellent customer service. The staff is very professional and useful. The rooms are delightfully decorated and provided with a large and bright bathroom, shower, Jacuzzi, TV, AC and more luxuries that make the stay, a truly beautiful experience. Having spent 5 nights in this 'piccolo-paradiso': I must definitely say that I would highly recommend booking... More 

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has a great location. One block off 5th Ave. It has a beautiful courtyard with a meandering pool which is beautiful at night. It's very shaded there, so if you're looking to escape the sun, that's the place to be. It wasn't used to swim in when we were there but the water was cold. There's a small... More 

Was this review helpful? Yes 1
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked a standard room for the Tortuga hotel online with Hotels.com at last december for 4 nights. When we arrived the hotel they were very welcoming and pleasent. The bell boy offered us drinks and helped us take the bags to the room. When we opened the door we saw a very old room, there was a very bad... More 

Was this review helpful? Yes 5
Bogota, Colombia
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

I stayed at La tortuga on October based on reviews from trip advisor, and honestly, the hotel exceded our expectations. We picked the breakfast included package, and stayed for a week for a relaxing week at playa del Carmen. The hotel staff was great, and the service was AMAZING. The room was always spotless and the food was delicious. The... More 

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New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2014

Stayed at La Tortuga Hotel recently for my Bday (Dec 8-13, 2014) and I can't be more satisfied. From the room details to Service Concierge, everything they do, they do it with a smile and from the heart. Plus the hotel is in the center of Playa del Carmen, close to "La Quinta", bars and restaurants. I can't wait to... More 

Was this review helpful? Yes 1
Fernley, Nevada
Top Contributor
73 reviews 73 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 21, 2014

We went to this hotel because our first one was a dump. This hotel is awesome. It was like having your own butler. The breakfast was great. By the way, the best maid ever is Deana. It is close to fifth Ave, (at 10th ave)

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Fernley, Nevada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 21, 2014

We loved our stay here. The room was impeccable and spacious. The service was like having our own butler. The staff is the greatest we have ever experienced. The maid was Diana and she took extra care of us as we knew her from past vacations.

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Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2014

My wife and I do quite a bit of travel and seldom return to the same place, but La Tortuga was worth a second visit. Nice room with rooftop jacuzzi and the restaurant Como Como is great. In the center of town and a short walk to the beach!

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Hong Kong, China
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 17, 2014

What an incredible place in the heart of Playa del Carmen. We enjoyed the 5 nights we spent there in a superior room on the top floor overlooking the beautiful swimming pool. The room is perfect, clean, quiet and although very close from the main street you are not bothered by the noise of the clubs. Furthermore Diego, the manager,... More 

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Fairfax, California
2 reviews
4 of 5 stars Reviewed December 6, 2014

Relaxing, great restaurant, after hr margaritas at the bar by the pool! Close to nightlife, restaurants, shopping, will stay again on next vacation to Maya Riviera!!!!!!!!!,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡¡!!!!!!!,,,,!,,,,,,!!!!!!,,,!

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Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#19 Business Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen

1,239 photos of this hotel

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Hotel & grounds (174)
Room/suite (176)
Pool/beach area (203)
Dining (54)
Business center/function rooms (4)
Bathroom (30)
View from room (36)
Family/play areas (2)
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Amenities (15)
Beach (9)
Pool (25)
Restaurants and Bars (9)
Standard Room (37)
Standard Room with Terrace (50)
The Hotel (31)

Management photos: Courtesy of the property manager

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Pool/beach area (8)
Room/suite (5)
Hotel & grounds (13)
Dining (6)
Other (8)
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