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La Tortuga Hotel & Spa

Certificate of Excellence
Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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1 room 1 guest
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La Tortuga Hotel & Spa
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1,893 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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Perth, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I loved this hotel more than I expected. I ended up with such a good rate through Expedia that I was expecting a catch! But there was none. Rooms were clean (shower a bit old) and the king bed was comfortable. The balcony was a gorgeous place to sit and enjoy the early evening with a cold beer from the... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked La Tortuga for our first leg of our honeymoon for 5 nights in one of their suites and it did not disappoint! It's centrally located (an avenue away from the main business area-5th Ave, and a block away from the club scene). Although we weren't looking for nightlife, we enjoyed being so close to the hustle and bustle... More 

Was this review helpful? Yes 4
Perth, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights and loved it. The check in is a bit later than we were used to (3pm) but they kindly let us hang out by the pool for the 3 hours we were early for. The pool is amazing and like a lagoon through the small grounds, with beautiful gardens throughout. Although there isnt many... More 

Was this review helpful? Yes 2
San Luis Obispo, California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Slightly off the main drag, the gem of a hotel has perfect rooms, some single some double floors, free wifi, and a lush tropical setting and pool. The staff are so accommodating - even stopped at the bus station the day I left to see that I d made it. Incredibly reasonable price, great breakfast, staff always nearby to help... More 

Was this review helpful? Yes 2
Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed here twice, first time in December '13, second time in May this year. Great service, smiling faces, good housekeeping, great breakfast place. I have spent hours dazing in the pool, as well as overlooking the garden facilities from my balcony. I warmly recommend it.

Was this review helpful? Yes 1
ft. lauderdlae
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed her three years ago and the place was so clean and well maintained. This time the place is tired. Our room was just a bit smelly and our balcony was really dirty. The common areas are warn. The staff is awesome, the pool is awesome, and the price is awesome. It's a solid three star cute hotel for... More 

Was this review helpful? Yes 3
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Small, great swimming pools, great staff, adequate room, great location. It was close to all the great restaurants, 3 blocks from the beach, 7 blocks from the pier to Cozumel. The food in the hotel restaurant was very good.

Was this review helpful? Yes 1
Austin, Texas
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was nice and located in the heart of Playa (about 2 blocks from the beach), but because of it being in the heart it was noisy! I had a room that overlooked the street and all I could hear all night was the parting going on (and I mean all night). However, for those who want to party... More 

Was this review helpful? Yes 2
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The standout here is really impressive service staff. The bagman who provided us help was super exceptional and went above and beyond. The hotel is well situated within a couple of minutes walk to good quality restaurants, bars and nightclubs. There is a comfortable and private pool and rooms are affordable and very comfortable. The only concern was that the... More 

Was this review helpful? Yes 3
New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I cannot give this hotel enough praise. The hotel was beautiful and clean and the room, though small and simple, was pristine and the terrace overlooking the pool was all we needed to relax - we couldn't believe how much we got for the price we paid. But most importantly, the staff here went out of their way to make... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very nice(12)
  • Beach Club(9)
  • El bistro(8)
  • Pool area(8)
  • Friendly and helpful(6)
  • Junior suite(6)
  • Great location(5)
  • Happy Hour(5)
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1,309 photos of this hotel

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Hotel & grounds (190)
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Room/suite (185)
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Pool/beach area (219)
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Dining (55)
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Business center/function rooms (4)
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Bathroom (34)
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View from room (38)
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Family/play areas (3)
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Other (367)

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Amenities (15)
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Beach (9)
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Pool (25)
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Restaurants and Bars (9)
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Standard Room (37)
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Standard Room with Terrace (50)
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The Hotel (31)

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Pool/beach area (8)
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Room/suite (5)
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Hotel & grounds (13)
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Dining (6)
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Other (5)
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