We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

La Tortuga Hotel & Spa

3.5 of 5 Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
La Tortuga Hotel & Spa
Professional photos View all
Browse nearby
La Tortuga Hotel & Spa
Write a Review

1,728 reviews from our community

Traveler rating
    1,156
    414
    97
    42
    19
See reviews for
95
1,107
60
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1728)
  • Mar-May only
    (450)
  • Jun-Aug only
    (412)
  • Sep-Nov only
    (430)
  • Dec-Feb only
    (436)
All months
North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars NEW

We stayed several night at La Tortuga and were completely over the moon with this place! So relaxing and very friendly staff. The pool areas were very beautiful and filled with gorgeous plants through-out the area. A peaceful calming place. The porch area attached to the room over looked this area and had a hammock to kick back in and... More 

Was this review helpful? Yes 1
Oklahoma
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have stayed at many resorts, probably 50+. La Tortuga has the friendliest, most helpful & professional staff that we have experienced. The hotel is small, 51 rooms I believe, but not too small. The grounds & pool/jacuzzi are very clean. The resort has a very natural earthy feel that is very comfortable. The location is excellent close to 5th... More 

Was this review helpful? Yes
London, England, United Kingdom
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We only stayed one night in Playa del Carmen and it was a good surprise we found this hotel with it's pool and garden area a peace of tranquility in the midst of an eclectic town. It's very central and 2 blocks from the beach. Careful where you park outside though, despite I asked a policeman if the car was... More 

Was this review helpful? Yes
Oslo, Norway
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel staff was very service-minded and assisted us whenever needed. Tip: ask for a room facing the garden. With its lush vegetation and pool it's like an oasis in the midst of hectic PDC. There is not much sun coming through so you need to go to the beach (5-7 min away) to work on your tan. The hot... More 

Was this review helpful? Yes
Brazil
Top Contributor
64 reviews 64 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

Picking a hotel in the Cancun/Mexican Riviera region can be time consuming. I admit that I spent a LOT of time browsing sites, reading reviews considering my options. First of all, you will need to decide whether to go all inclusive or not. If you are reading this, I imagine that my opinion must be somewhat worth it, so here... More 

Was this review helpful? Yes
Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My Sister and I travelled to Cancun and Playa Del Carmen for a long weekend away from the U.S. Winter. Sure the weather and even the sunburn was nice but what really made our stay was the staff at La Tortuga Resort. Our Room was like a private cottage, it was exceptional. The Staff was so friendly and all spoke... More 

Was this review helpful? Yes 1
Deerfield, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We just returned from a week's stay at the hotel. The hotel was very clean, room size nice, good location and had great service. Our trip was greatly enhanced by Cesar. He works at the front desk at gave us many great suggestions and tips.

Was this review helpful? Yes
London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I have been to Playa del Carmen many times, always staying in different hotels, this year I chose to stay at La Tortuga. This is definitely the hotel where I want to go back every time I visit Playa. It is absolutely beautiful and it has everything you would expect from a first class boutique hotel. The location couldn’t be... More 

Was this review helpful? Yes
Warsaw, Poland
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed in the hotel only for two nights, but I can strongly recommend it. The staff was very helpful and the reception was great. The room was very spacious with quite big bathroom. The big advantage - the room was located inside the internal patio so that it was very quite. The restaurant which served breakfasts was also very... More 

Was this review helpful? Yes
Seattle, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I thoroughly enjoyed my 7 night stay at La Tortuga. It is a very well managed, and clean, hotel. The swimming pool area is immaculately maintained, and has to one of the most beautiful, of all the hotels in the central part of La Playa. The restaurant and bar were both great. The complimentary morning breakfast and coffee were always... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to La Tortuga Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Agoda, TripOnline SA, Odigeo, EasyToBook and Tingo so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#19 Business Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen

1,251 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1035)
Viewed
Room/suite (182)
Viewed
Bathroom (32)
Viewed
Pool/beach area (207)
Viewed
Hotel & grounds (174)
Viewed
Dining (54)
Viewed
Business center/function rooms (4)
Viewed
View from room (36)
Viewed
Family/play areas (2)
Viewed
5:53
Videos (1)
Viewed
Other (343)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (176)
Viewed
Amenities (15)
Viewed
Beach (9)
Viewed
Pool (25)
Viewed
Restaurants and Bars (9)
Viewed
Standard Room (37)
Viewed
Standard Room with Terrace (50)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Pool/beach area (8)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (13)
Viewed
Dining (6)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay