We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

La Tortuga Hotel & Spa

3.5 of 5 Hotel   |   Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Hotel amenities
La Tortuga Hotel & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added La Tortuga Hotel & Spa to your Saves list
91%
Ranked #48 of 199 Hotels in Playa del Carmen
A recent review
Write a Review

1,650 reviews from our community

Traveler rating
    1,112
    389
    90
    41
    18
See reviews for
92
1,060
54
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1650)
  • Mar-May only
    (451)
  • Jun-Aug only
    (413)
  • Sep-Nov only
    (396)
  • Dec-Feb only
    (390)
All months
Atlanta
Top Contributor
74 reviews 74 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I loved this hotel when I first saw it years ago and I still do!( with one caveat). The service here is awesome! I have never been anywhere at any price that had better service. I felt like family. I adored our waiter Santiago!! Great guy! Aaron and Rafael at the front were wonderful as was our bartender and the... More

Was this review helpful? Yes 1
Philadelphia, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here this month for 6 days and really liked our stay. Location is central, swim up room was great for cooling off from the heat, staff was accomodating and the bed was comfortable. Gentleman at reception when we checked-in and out and the bell staff, provided very good service! Chose this hotel for access to pool as we... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at the Tortuga for over a week and enjoyed my time there. The staff are friendly and always say hello. The hotel itself is situated right in the heart of Playa Del Carmen. The room I stayed in was on the first floor overlooking the pool. A nice sized room, good air con, with a balcony with table... More

Was this review helpful? Yes 1
Denver, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I recently traveled to Playa for the first time. We enjoyed that it was a small complex, making the pool area feel private and the staff easily accessible. The hotel is beautifully put together. We had a room on the 3rd floor with a rooftop Jacuzzi. The details of the room gave it great character and the... More

Was this review helpful? Yes
Amsterdam, The Netherlands
Contributor
13 reviews 13 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights. Nice clean hotel, bed was comfy, swimming pool was great but cold!! We where here in February 2013. The location was fine, directly on the street side with lots of restaurants and bars.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 1 week ago

We thoroughly enjoyed the kindness and service minded attitude of everybody! The pool was Great - clean and very charming. We will definitely staying the same hotel whenever we return to Playa del Carmen.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

I would like to say how much I enjoyed my stay at this hotel . But I wasn't able to make it on the dates I had previously worked out the hotel had already taken my money . I needed to reschedule my dater but the hotel wasn't willing to work with me so they kept my money .. I... More

Was this review helpful? Yes
Denver, Colorado, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The location of this place is great. The staff was great, they were always around and attentive, extremely helpful, never pushy, and spoke good English. To be honest, the pool looked nice, and was well maintained, but we never used it (and we didn't see too many others who were either, and the weather was nice). They did provide beach... More

Was this review helpful? Yes
Luxembourg City, Luxembourg
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Second time, after 3 years I came back to La Tortuga, pleased to say that the rooms, pools, service is still top notch for the city center in Playa del Carmen, all shops, bars, restaurants and beach are walking distance, my only complain? That the menu of the breakfast was free what ever you wanted to have, now its a... More

Was this review helpful? Yes
Tel Aviv, Israel
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was a great place, at the center of everything one block from the cocobongo club but still quite. The hotel staff was very nice and helpful. Our room was very nice with balcony and jacuzzi at the upper floor. There is a beautiful swimming pool and I definitely recommend for this hotel.

Was this review helpful? Yes 1
Do you own or manage La Tortuga Hotel & Spa?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to La Tortuga Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, Expedia, Orbitz, Priceline, Despegar.com, Odigeo and Tingo so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

1,037 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (998)
Viewed
View from room (34)
Viewed
Hotel & grounds (165)
Viewed
Room/suite (167)
Viewed
Pool/beach area (188)
Viewed
Dining (53)
Viewed
5:53
Videos (1)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (28)
Viewed
Family/play areas (1)
Viewed
Other (359)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Pool/beach area (8)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (13)
Viewed
Dining (6)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near La Tortuga Hotel & Spa

Enlarge Map
Top-rated Restaurants Nearby
Oh Lala
Oh Lala
International
Top-rated Attractions Nearby
Playacrawl
Playacrawl
Bar/ Clubs