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La Tortuga Hotel & Spa

Certificate of Excellence
Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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1,855 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
Top Contributor
50 reviews 50 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed today NEW

This hotel is a small boutique just one block off 5th ave. The rooms are all different and each has been well designed with all the modern luxuries. The TV, in room fridge, Bedding, safe, and outstanding service from all of the staff. The pool is in the middle courtyard surrounded by hotel blocking out all noise. The courtyard has... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

Playa del Carmen, very beautiful place, nice people and La Tortuga was lovely. Recieved one of the best massages ever. Great location to 5 th avenue with all the restaurant and shops. Great thai food and very affordable.

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Mobile, Alabama, USA
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just returned from an 8 night stay in this hotel. From the beautiful tropical garden that surrounds the pool, to the entire staff, everything was top notch. (Except the weather, and this was certainly no fault of the hotel.) We stayed in room 212. Comfortable, king sized bed, plenty of closet space, large shower, shelves around the bed, ceiling fan... More 

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Andover, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my first trip to mexico so maybe I'm a tad bias, but I have been all over the world and to different star ratings of hotels and I can safely say that this place is in my top five. The staff are genuinely helpful and friendly especially Ceaser and David at the front desk and Manuelle who works... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Amazing staff! Everyone was so friendly & helpful...I can't really describe it! The hotel is beautiful...eventhough I didn't get to use the pool. The room was very spacious & comfortable. It is not on the beach, but it is do close to everything that you won't notice.

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South Holland Province, The Netherlands
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After a ten hours flight from Holland we spent two weeks in this charming hotel and we enjoyed every minute of it! The personal approach of La Tortuga beats every mega resort in this beautiful area. A quiet oasis in a lively area.

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Camarillo, California
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I decided to stay at this hotel during our first trip to Playa Del Carmen and would definitely book again. We initially walked right by it but were quickly flagged down by a staff member. Apparently the sign that hangs above the hotel on the street was taken down. Our room wasn't quite ready for us so... More 

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California, USA
Contributor
18 reviews 18 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location couldn't be better, so perfect for strolling at any time of the day or night. Very safe. You are greeted by the friendliest staff ever, managed by Johanna, that will do just about anything to meet your needs - the entire staff make you feel like a VIP. They have an amazing inner courtyard with a winding pool... More 

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Melbourne, Australia
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I just spent a week at the La Tortuga Hotel in a Junior Suite. The room was adequately sized, with a private jacuzzi on the roof. The hotel was fairly quiet, although at the moment there is construction going on next door so there is a little bit of noise coming from that (due for completion this Summer). There was... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our Stay at Playa del Carmen was great thanks to Hotel La Tortuga. I doubted staying in this hotel because of the construction near the hotel but it wasn't that bad because we went to Playa Mamitas all day and when we returned the construction hours were over. Great Service. The breakfast included is pretty good. The only thing is... More 

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