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La Tortuga Hotel & Spa

Certificate of Excellence
Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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La Tortuga Hotel & Spa
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1,866 Reviews from our TripAdvisor Community

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105
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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San Francisco, California
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Major issues w/ the hotel's website & booking, poor management & service issues with half of the staff (stemming from the issues with management), rooms desperately need remodel, cutting of corners has compromised quality. Bait and switch with reservations. The hotel was loud, HUGE construction job next door and paper thin walls meant I could hear my neighbors showering in... More 

Was this review helpful? Yes 3
Mexicali, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very friendly and helping staff, thanks for helping us decide which tour to go to and helping us get the best. The room was amazing and very clean (Superior Jr Suite), liked the animal shaped towels every day, we will defenitly stay at the same hotel when we return to Playa for our couple getaway!! =D. Our room was close... More 

Was this review helpful? Yes 2
Corvallis, Oregon
5 of 5 stars Reviewed 2 weeks ago

Immediately felt at home! The hotel from the outside looks ordinary but it's everything but!!! As soon as you walk through the doors you're taken to your own private jungle paradise, with great pools, Tahitian style rooms, and a brilliant solarium. The rooms are have great balconies, (unless you don't get one of those the other rooms have two stories),... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We felt taken care of from the very first instance we arrived. The staff were very accomodating and could not wait to do more for you. The rooms are very unique and the whole hotel was built for purpose and boast excellent features e.g. turtle art-deco. The breakfast was excellent, with a lot of variety on offer. We would give... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm a repeat visitor to Playa and have had meals at this hotel many times but this was the first time staying there. I was not disappointed. The service is great and the staff is wonderful. I had a few a/c issues but they were addressed immediately. Comfy beds and linens, nice updated bathroom and a great pool view. The... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for five nights last week. We had a great time. The other reviews are right. Small atmosphere. Construction was real. Great location. We were in room 202 and didn't like it. We asked to change and they moves us right away to room 312. It was a paradise. Friendly staff. Awesome pool. Good food.

Was this review helpful? Yes 1
Gothenburg, Sweden
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you want to stay at a really nice Clean hotel with great staff , this is the Place to be. Very good beds, love the swimingpool area. Everything are perfect here .... like our own paradise and we will come back next year. There is no better Place for a good prize to stay in a great location in... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in one of the “swim-up rooms” of La Tortuga. Conveniently located, parallel to the celebrated 5th ave, La Tortuga is gem of a boutique hotel. By the time you check-in and sip your drink at the quaint, little reception, you are welcomed to the property! In a nutshell, the property reminds me of the little back water lagoons... More 

Was this review helpful? Yes 4
Edmonton, Canada
Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed at La Tortuga for 8 nights. The room was comfortable, with a safe and a small fridge at our disposal, and, more importantly, nicely air conditioned. The whole place surrounds a lovely pool with different depths and lots of trees and plants that makes you feel like a small river in the middle of the jungle. Just half... More 

Was this review helpful? Yes 1
Orlando, Florida
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a small boutique just one block off 5th ave. The rooms are all different and each has been well designed with all the modern luxuries. The TV, in room fridge, Bedding, safe, and outstanding service from all of the staff. The pool is in the middle courtyard surrounded by hotel blocking out all noise. The courtyard has... More 

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Hotel Review Summarization

What travelers say

  • Very nice(12)
  • Beach Club(9)
  • El bistro(8)
  • Pool area(8)
  • Friendly and helpful(6)
  • Junior suite(6)
  • Great location(5)
  • Happy Hour(5)
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1,300 photos of this hotel

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Bathroom (34)
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Room/suite (185)
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Dining (55)
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Amenities (15)
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Beach (9)
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Pool (25)
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Restaurants and Bars (9)
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Standard Room (37)
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Standard Room with Terrace (50)
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The Hotel (31)

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Pool/beach area (8)
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Room/suite (5)
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Hotel & grounds (13)
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Dining (6)
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Other (5)
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