We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 198 Playa del Carmen hotels

La Tortuga Hotel & Spa

3.5 of 5 Hotel   |   Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Hotel amenities
La Tortuga Hotel & Spa

Enter dates for best prices

Best prices for your stay
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Hotels.com Booking.com Orbitz.com
and 8 more sites!
91%
Ranked #54 of 198 hotels in Playa del Carmen
A recent review
Write a Review

1,531 people have reviewed this hotel

Traveler rating
    1,045
    348
    85
    38
    15
See reviews for
81
982
49
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mexico City, Mexico
1 review
4 of 5 stars Reviewed 3 days ago NEW

The Service is very good, they are always in the mood to help you but our jacuzzi was not working and some other lights either. The breakfast is very good, I didnt have the opportunity to swim in the pool but it was clean all the time. I would like to come back soon.

Review collected in partnership with this hotel

Was this review helpful? Yes
Royal Oak, Michigan
1 review
4 of 5 stars Reviewed 3 days ago NEW

One block off the main drag, but quiet and real enjoyed our stay. Staff was extremely accomadating and helpful. The pool, hot tub, and 'jungle' area was neat. Kids would enjoy. Room was clean and comfortable. Free breakfast worked great for us. I'm happy to recommend La Torturga and will stay there again.

Review collected in partnership with this hotel

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Service is excellent. I rather be closer to the beach, besides that everthig was very good. They contact you days before your arrival to make sure you'll have such a experience on your trip. During the trip there is no problem they don´t do all possible to solve it

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Geneva, Switzerland
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

MY wife and I stayed at this hotel for 4 nights in March 14. The best things about the hotel are the incredible service and the location. The staff treated us extremely well, had great recommendations for food and activities. The location is ideal. It's a couple of blocks from the beach and a block from 5th ave, and walkable... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Bournemouth, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW

I thought the beds and pillows were really comfortable. The staff in reception were first class and so helpful. I think the shower needed refurbishing, but adequate. I would stay there again. I booked the hotel on booking.com but was disappointed with the exchange rate I got and also the Mexican tax which was applied to the bill.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hershey, Pennsylvania
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at this hotel for 5 nights in December 2013. We booked the hotel room at a ridiculously good rate of around $85 a night so we may be slightly biased in the review (ie. if we had paid the high season rate of over $200 a night, we would probably be harsher critics). The best... More

Was this review helpful? Yes
Alora, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Good position, lovely rooms and pool. Café/restaurant attached. Staff really went out of their way to help. Climate was just right and it made a couple of relaxing days to the end of an energetic holiday

Review collected in partnership with this hotel

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is probably one of the best Boutique hotels in town. Modern with a mexican beaches contemporary architecture. Employes very helpful. Very clean and nice. I been waiting for the time to go back and stay there again !

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Probably the best part of our stay was the people. They were fantastic and so helpful whilst always making you feel welcome. It's in a great location as well just seconds from 5th avenue. I wish we had of stayed longer.

Was this review helpful? Yes 2
Bratislava, Slovakia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very close to the main street, but also nice beach clubs can be reached with a 3 minutes walk. The hotel and our room was very comfortable, very clean and luxury and the staff is very friendly and helped us to arrange our individual tours.

Review collected in partnership with this hotel

Was this review helpful? Yes 2

Been to La Tortuga Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Tortuga Hotel & Spa

Also Known As:
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Hotel
La Tortuga Playa Del Carmen
La Tortuga
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico
Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#13 Romantic Hotel in Playa del Carmen
#19 Business Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant El Bistro, solarium, meeting facilities,ice machine, water treadmill. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Travelocity, Priceline, Tingo, Agoda, Expedia, Cheap Tickets, Venere and Otel so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage La Tortuga Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added La Tortuga Hotel & Spa to your Saves list