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All 199 Playa del Carmen hotels

La Tortuga Hotel & Spa

3.5 of 5 Hotel   |   Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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La Tortuga Hotel & Spa
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Ranked #48 of 199 Hotels in Playa del Carmen
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1,650 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
74 reviews 74 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I loved this hotel when I first saw it years ago and I still do!( with one caveat). The service here is awesome! I have never been anywhere at any price that had better service. I felt like family. I adored our waiter Santiago!! Great guy! Aaron and Rafael at the front were wonderful as was our bartender and the... More

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Philadelphia, Pennsylvania, United States
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here this month for 6 days and really liked our stay. Location is central, swim up room was great for cooling off from the heat, staff was accomodating and the bed was comfortable. Gentleman at reception when we checked-in and out and the bell staff, provided very good service! Chose this hotel for access to pool as we... More

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at the Tortuga for over a week and enjoyed my time there. The staff are friendly and always say hello. The hotel itself is situated right in the heart of Playa Del Carmen. The room I stayed in was on the first floor overlooking the pool. A nice sized room, good air con, with a balcony with table... More

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Denver, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I recently traveled to Playa for the first time. We enjoyed that it was a small complex, making the pool area feel private and the staff easily accessible. The hotel is beautifully put together. We had a room on the 3rd floor with a rooftop Jacuzzi. The details of the room gave it great character and the... More

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Amsterdam, The Netherlands
13 reviews 13 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights. Nice clean hotel, bed was comfy, swimming pool was great but cold!! We where here in February 2013. The location was fine, directly on the street side with lots of restaurants and bars.

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2 reviews
5 of 5 stars Reviewed 1 week ago

We thoroughly enjoyed the kindness and service minded attitude of everybody! The pool was Great - clean and very charming. We will definitely staying the same hotel whenever we return to Playa del Carmen.

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1 review
5 of 5 stars Reviewed 1 week ago

I would like to say how much I enjoyed my stay at this hotel . But I wasn't able to make it on the dates I had previously worked out the hotel had already taken my money . I needed to reschedule my dater but the hotel wasn't willing to work with me so they kept my money .. I... More

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Denver, Colorado, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The location of this place is great. The staff was great, they were always around and attentive, extremely helpful, never pushy, and spoke good English. To be honest, the pool looked nice, and was well maintained, but we never used it (and we didn't see too many others who were either, and the weather was nice). They did provide beach... More

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Luxembourg City, Luxembourg
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Second time, after 3 years I came back to La Tortuga, pleased to say that the rooms, pools, service is still top notch for the city center in Playa del Carmen, all shops, bars, restaurants and beach are walking distance, my only complain? That the menu of the breakfast was free what ever you wanted to have, now its a... More

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Tel Aviv, Israel
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was a great place, at the center of everything one block from the cocobongo club but still quite. The hotel staff was very nice and helpful. Our room was very nice with balcony and jacuzzi at the upper floor. There is a beautiful swimming pool and I definitely recommend for this hotel.

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Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
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Also Known As:
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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