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La Tortuga Hotel & Spa

3.5 of 5 Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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La Tortuga Hotel & Spa
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La Tortuga Hotel & Spa
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1,661 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

I have enjoyed my stay at La Tortuga. The hotel is well located and at walking distance from all your needs as a tourist. The staff was professional and always happy to help. I was also impressed by the little towel figures the room maid left on my bed everyday, it did put a smile on my face. My only... More

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Winnipeg, Manitoba, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Stayed 10 days. Great location, within walking distance to everything. Clean, quiet & helpful staff who went out of their way to make sure our stay was perfect. Arrived late and changed rooms after the first night without problems (first room was right by entrance with little privacy). We had to leave hotel at 4 am and they provided breakfast... More

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Mérida, Yucatán, Mexico
1 review
5 of 5 stars Reviewed 1 week ago

I stayed there for a weekend and i really can't say anything negative, the room was perfect we stayed in a Jr suite, i loved the jacuzzi!!. The staff both the hotel and the restaurant were always friendly, i will definitively stay there again.

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the hotel has a great location, 1 min walking of everywhere (center). the room was very fecilitizing and have all, the minibar a little bit tiny. we got continetal breakfest witout any cost, and it was good. we staid in the junior suit with jukuzy on top of the room (second floor), and we think its worth the extra money... More

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Portland, Oregon
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is in a convenient location. Clean, friendly staff. The only negative for us was we booked through travelocity and noted in our reservation we wanted two queen beds, not a king. We confirmed our room with the hotel. When we arrived they told us they were completely full and only had a room with one king bed for... More

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Top Contributor
74 reviews 74 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I loved this hotel when I first saw it years ago and I still do!( with one caveat). The service here is awesome! I have never been anywhere at any price that had better service. I felt like family. I adored our waiter Santiago!! Great guy! Aaron and Rafael at the front were wonderful as was our bartender and the... More

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Philadelphia, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here this month for 6 days and really liked our stay. Location is central, swim up room was great for cooling off from the heat, staff was accomodating and the bed was comfortable. Gentleman at reception when we checked-in and out and the bell staff, provided very good service! Chose this hotel for access to pool as we... More

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Tortuga for over a week and enjoyed my time there. The staff are friendly and always say hello. The hotel itself is situated right in the heart of Playa Del Carmen. The room I stayed in was on the first floor overlooking the pool. A nice sized room, good air con, with a balcony with table... More

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Denver, North Carolina
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I recently traveled to Playa for the first time. We enjoyed that it was a small complex, making the pool area feel private and the staff easily accessible. The hotel is beautifully put together. We had a room on the 3rd floor with a rooftop Jacuzzi. The details of the room gave it great character and the... More

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Amsterdam, The Netherlands
13 reviews 13 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for 2 nights. Nice clean hotel, bed was comfy, swimming pool was great but cold!! We where here in February 2013. The location was fine, directly on the street side with lots of restaurants and bars.

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Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
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Also Known As:
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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Hotel & grounds (165)
Room/suite (167)
Pool/beach area (188)
Dining (53)
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Bathroom (28)
Family/play areas (1)
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Pool/beach area (8)
Room/suite (5)
Hotel & grounds (13)
Dining (6)
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