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La Tortuga Hotel & Spa

Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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La Tortuga Hotel & Spa
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La Tortuga Hotel & Spa
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1,772 reviews from our community

Traveler rating
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99
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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cardiff
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Very nice grounds.. for the room we stayed, the double bed was uncomfortable, and management very graciously moved us to a king size room, and much better...also, would be nice if you invested in new towels, ours were very worn, ragged, and very thin.overall rooms were clean, and Pool area very nice and tranquil. The complimentary breakfast was wonderful each... More 

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Heusenstamm, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stay in this hotel for 8 days and it was great. The staff is really friendly and they do make you feel welcome. The location couldn’t be better (just a square form the 5th avenue and Coco Bongo) we could walk everywhere we wanted. Pros- Friendly staff Nice and clean rooms Perfect location Tasty breakfast Beautiful hotel Cons- There... More 

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phila pa
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel was everything i was hoping it would be. The staff was extremely pleasant and helpful in all ways. We had a room with steps going directly into the pool and it was very nice. There did not seem to be a lot of guests staying because we were often the only ones in the pool. The pool area... More 

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Weyburn, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I travelled to Playa del Carmen in December 2014 on an adventure to learn some Spanish at Playalingua school, located a few blocks form La Tortuga. It was my first time travelling alone so, I wanted somewhere central where everything was within walking distance. From the outset, the staff reception staff and porters were very polite and helpful and continued... More 

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Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Everything was perfect at this little gem. It is truly a little piece of heaven. We felt like the price was very reasonable for the quality of the room and the grounds. The staff treated us like royalty! I actually went into a mild depression when I came home because I wanted to be there longer- lol! We loved the... More 

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Austin, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The staff is very attentive, the rooms are simple and clean. Walking distance to everything, and noise was at a decent level. The restaurant is delicious as well, both for breakfast and for dinner, especially with the discount for hotel guests.

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 weeks ago

We spent a couple of nights at La Tortuga during our stay in Playa del Carmen. It is is cute little boutique hotel just a few blocks from the beach. We were near the nightlife area & were delighted that the room we had was quiet & we didn't hear any of the noise from the party goers unless we... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I have stayed at La Tortuga 3 times in the last 10 years which translates into "I like it". service Is good and the superior rooms are roomy and comfortable. The on site restaurant is very good and exceptional value when you factor in the discount for residents of the hotel. The "oasis" pool area is still well kept and... More 

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Mexico City, Mexico
1 review
4 of 5 stars Reviewed 3 weeks ago

La Tortuga is located in the main street of Playa del Carmen, it's a really amazing hotel and everyone, EVERYONE is really nice with you. At first we got a problem because our booked reservation was not there and they couldn't find it but as long as it was not our fault, they gave us a junior suite at the... More 

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Warsaw, Poland
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

The room itself (Swim-Up) was really pleasant, with ample space and direct access to the pool (see below). Great beds, both in terms of size and comfort. Bathroom on the other hand was quite poor, badly designed, with semi-open shower resulting in a lot of water of the floor. The grounds are a sort of oasis within the city, full... More 

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Standard Room with Terrace (50)
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