We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

La Tortuga Hotel & Spa

3.5 of 5 Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
La Tortuga Hotel & Spa
Professional photos View all
Browse nearby
La Tortuga Hotel & Spa
Write a Review

1,707 reviews from our community

Traveler rating
    1,145
    406
    95
    42
    19
See reviews for
93
1,095
58
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1707)
  • Mar-May only
    (451)
  • Jun-Aug only
    (412)
  • Sep-Nov only
    (430)
  • Dec-Feb only
    (414)
All months
Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The Hotel La Tortuga delivers excellent customer service. The staff is very professional and useful. The rooms are delightfully decorated and provided with a large and bright bathroom, shower, Jacuzzi, TV, AC and more luxuries that make the stay, a truly beautiful experience. Having spent 5 nights in this 'piccolo-paradiso': I must definitely say that I would highly recommend booking... More 

Was this review helpful? Yes 1
Stowe
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has a great location. One block off 5th Ave. It has a beautiful courtyard with a meandering pool which is beautiful at night. It's very shaded there, so if you're looking to escape the sun, that's the place to be. It wasn't used to swim in when we were there but the water was cold. There's a small... More 

Was this review helpful? Yes 1
Jerusalem
Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked a standard room for the Tortuga hotel online with Hotels.com at last december for 4 nights. When we arrived the hotel they were very welcoming and pleasent. The bell boy offered us drinks and helped us take the bags to the room. When we opened the door we saw a very old room, there was a very bad... More 

Was this review helpful? Yes 4
Bogota, Colombia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

I stayed at La tortuga on October based on reviews from trip advisor, and honestly, the hotel exceded our expectations. We picked the breakfast included package, and stayed for a week for a relaxing week at playa del Carmen. The hotel staff was great, and the service was AMAZING. The room was always spotless and the food was delicious. The... More 

Was this review helpful? Yes
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2014

Stayed at La Tortuga Hotel recently for my Bday (Dec 8-13, 2014) and I can't be more satisfied. From the room details to Service Concierge, everything they do, they do it with a smile and from the heart. Plus the hotel is in the center of Playa del Carmen, close to "La Quinta", bars and restaurants. I can't wait to... More 

Was this review helpful? Yes 1
Fernley, Nevada
Top Contributor
73 reviews 73 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 21, 2014

We went to this hotel because our first one was a dump. This hotel is awesome. It was like having your own butler. The breakfast was great. By the way, the best maid ever is Deana. It is close to fifth Ave, (at 10th ave)

Was this review helpful? Yes
Fernley, Nevada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 21, 2014

We loved our stay here. The room was impeccable and spacious. The service was like having our own butler. The staff is the greatest we have ever experienced. The maid was Diana and she took extra care of us as we knew her from past vacations.

Was this review helpful? Yes
Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2014

My wife and I do quite a bit of travel and seldom return to the same place, but La Tortuga was worth a second visit. Nice room with rooftop jacuzzi and the restaurant Como Como is great. In the center of town and a short walk to the beach!

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 17, 2014

What an incredible place in the heart of Playa del Carmen. We enjoyed the 5 nights we spent there in a superior room on the top floor overlooking the beautiful swimming pool. The room is perfect, clean, quiet and although very close from the main street you are not bothered by the noise of the clubs. Furthermore Diego, the manager,... More 

Was this review helpful? Yes
Fairfax, California
2 reviews
4 of 5 stars Reviewed December 6, 2014

Relaxing, great restaurant, after hr margaritas at the bar by the pool! Close to nightlife, restaurants, shopping, will stay again on next vacation to Maya Riviera!!!!!!!!!,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡¡!!!!!!!,,,,!,,,,,,!!!!!!,,,!

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to La Tortuga Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#19 Business Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen

1,239 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1023)
Viewed
Hotel & grounds (174)
Viewed
Room/suite (176)
Viewed
Pool/beach area (203)
Viewed
Dining (54)
Viewed
Business center/function rooms (4)
Viewed
Bathroom (30)
Viewed
View from room (36)
Viewed
Family/play areas (2)
Viewed
5:53
Videos (1)
Viewed
Other (343)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (176)
Viewed
Amenities (15)
Viewed
Beach (9)
Viewed
Pool (25)
Viewed
Restaurants and Bars (9)
Viewed
Standard Room (37)
Viewed
Standard Room with Terrace (50)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Pool/beach area (8)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (13)
Viewed
Dining (6)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay