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All 199 Playa del Carmen hotels

La Tortuga Hotel & Spa

3.5 of 5 Hotel   |   Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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La Tortuga Hotel & Spa
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Ranked #52 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Simonezitrone Amsterdam, The Netherlands
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1,596 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Amsterdam, The Netherlands
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here in may 2013. We got an upgrade on our room as the hotel was not fully booked. That is a very nice positive first impression. We had a very relaxing stay which might be due to the fact that it was off season and at times we had the whole pool area for ourself. The pool area... More

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Senior Contributor
43 reviews 43 reviews
34 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We spent 3 nights here in July 2014. This hotel has so much potential, but the rooms are so old and out dated that it was a real let down. ROOM- We had two rooms during our stay, a swim up pool room and the standard room. Our swim up room was room 101. The room itself was tiny, barely... More

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Playa del Carmen, Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for 8 nights and had an amazing time!! The hotel staff are all wonderful and extremely friendly and helpful!! The complimentary breakfast at como como is amazing too!!! We stayed in room 202 which was perfect!! Very private, it did not over look the pool (which made it private) and we had lovely outdoor area with our... More

Was this review helpful? Yes 3
Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

My brother booked a hotel room for 4 people for this hotel through Expedia.com on Feb 1st for a check in date of the middle of July. All of the fees were paid upfront. When we arrived, the staff greeted us very warmly and invited us to enjoy a complimentary beverage while we waited to be checked in. However, once... More

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San Francisco, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed in La Tortuga for nine nights and very much enjoyed it. The hotel is very central, only one block away for the Quinta Avenida (shops, bars) and two blocks from the beach. It has a very nice pool area with palm trees that is illuminated at night. The breakfast is also very good and included... More

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Helsinki, Finland
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is pleasant. It is located on the street with more city life. The hotel staff are friendly and try to make your stay easier. Although the spaces are small are well distributed. The only problem I find is that the online ad requested a king bed and that pay and get tell me that they do not have... More

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New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

My family and I went to Mexico in mid June to attend a wedding. I had made roundtrip reservations with the hotel to have a car service pick us up from/to the airport. The car service the hotel used is called, Experiencias Mayas, and the price was reasonable $180 USD roundtrip. Both drivers were nice and very informative if you... More

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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great location just off the main drag. The room was extremely comfortable with the patio leading directly into the pool. The really big plus about this hotel is the friendly nature of all the staff with everyone going out of their way o make you feel welcome. We wouldn't hesitate to stay here again.

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Was this review helpful? Yes 1
Munich, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I really loved it at the La Tortuga an Spa. The hotel ist one street from the "5th avenue" so you have all the stores nearby, there are a lot of good restaurants in walking distance an you can reach the beach within 5-7 minutes. The Hotel is very clean and the rooms are comfy! Nixe big beds and beautiful... More

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San Antonio, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

You will not find a more courteous and helpful hotel staff in Playa. Their service attitude is the best in town. When I come back to Playa del Carmen for work, I will certainly be back. The attached restauraunt is also world class. Highly recommended!

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Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

1,033 photos of this hotel

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Dining (53)
Room/suite (167)
Hotel & grounds (165)
Pool/beach area (187)
Videos (1)
Bathroom (27)
View from room (33)
Family/play areas (1)
Other (360)

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Pool/beach area (8)
Room/suite (5)
Hotel & grounds (13)
Dining (6)
Other (8)


Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#19 Business Hotel in Playa del Carmen #31 Spa Hotel in Playa del Carmen #37 Romantic Hotel in Playa del Carmen #69 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 
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