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All 184 Playa del Carmen hotels »

La Tortuga Hotel & Spa

3.5 of 5
Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Hotel amenities
Special offer
Free room upgrade
La Tortuga Hotel & Spa
Ranked #16 of 184 hotels in Playa del Carmen
4.5 of 5 stars 1055 Reviews
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1,055 reviews from our community

What travelers say about this hotel
  • El bistro(53)
  • Happy Hour(34)
  • Beach Club(29)
  • Very good(24)
  • Very nice(21)
  • Pool area(20)
  • Friendly and helpful(14)
  • Standard room(13)
  • Free breakfast(13)
  • Coco bongo(13)
Traveler rating
    773
    201
    47
    26
    8
Only show reviews for Family (50) | Couples (649) | Business (13)
Date Rating
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 29, 2012 NEW

I would very much recommend La Tortuga (Playa Del Carmen). I think the sister hotel in Tulum is no longer affiliated. They have a couple of issues, but I would still stay there again. It's next door to the Italian Consulate, so it feels very safe, and it's actually own (I think partially, if not fully) by the consulate himself.... More

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Paris, France
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 26, 2012 NEW
2
people found this review helpful

Good value for money. This boutique intimate tasteful hotel has fantastic, amenities, service and location. I love greens so I particularly liked the private little terrace and the hotel/s courtyard and pool.

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USA
Contributor
20 reviews 20 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 26, 2012 NEW
4
people found this review helpful

I booked this hotel based on all the positive trip advisor reviews-what a mistake! I have NEVER had such an awful experience with a hotel. The quality of the rooms and the location does not warrant the price. We were very disappointed and the management could care less when we voiced our concerns since we had pre-paid everything. First, the... More

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See 6 more reviews by onlyhearts for Playa del Carmen
Johanna Reside, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review
May 29, 2012

Dear valued client, May, I thank you for taking time to write such a detailed review. On behalf of La Tortuga Hotel & Spa we are very disappointed to read about your experiences that fell short of expectations. We truly hope that you accept our sincerest apologies for any disappointment caused from your recent stay. We appreciate all your comments... More

Colchester
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 26, 2012 NEW
2
people found this review helpful

I wouldn't hesitate to recommend this place. I was there for 10 days and found it to be great. The staff were nice and the location is good.

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Long Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 22, 2012
2
people found this review helpful

My wife and I stayed for 7 nights on our honeymoon April 29-May 5 and couldn't be happier with our choice. Just 2 blocks to 5th Avenue, yet the walls and trees really do make it seem like you're a million miles away. The grounds, service, care, and food (breakfast in their restaurant El Bistro was included) were impeccable. We... More

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Malambo1
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 20, 2012
4
people found this review helpful

What a great find….intimate, small boutique and the most friendliest service we experienced in Playa de Carmen. At our check in we got warmly greeted by a smiley and competent Front des staff. The explained all the amenities and showed us to our room 305 which had a very nice feel and a little garden terrace with Jacuzzi. The hotel... More

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Bucharest, Romania
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 18, 2012
2
people found this review helpful

We stayed in La Tortuga for a week at the end of April / start of May. We arrived at 02:00 in the morning after a long day of travel from Europe but the welcome was still warm and sleep came very quickly. In the morning we were helped to upgrade to a Superior Standard as the Standard was just... More

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See 2 more reviews by bucharesta for Playa del Carmen
Silverthorne, Colorado
Senior Contributor
26 reviews 26 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 16, 2012
5
people found this review helpful

My wife and I stayed for seven nights from May 3rd to May 9th, 2012. I am going to list the pros and cons to make it easy on myself. Pros: 1 - The service was inpeccable. From check-in to check-out everyone was so friendly and helpful. Laura who checked us in made us feel special right away. She also... More

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See 4 more reviews by Mark K for Playa del Carmen
Montana
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 14, 2012
4
people found this review helpful

We stayed 10 nights from May 01 thru May 10, 2012. First 5 nights were in Swim Up room 108 and then we moved to Jr. Suite room 305. We loved them both!! The cleanliness of the rooms and property as a whole is exceptional. The entire staff are absolutely wonderful people. They are very accomodating and fun to be... More

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Perth
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

Recently spent 6 nights here, loved our stay. When we first arrived I moved rooms as the first one smelled very musty and mouldy but the staff were happy to move us and was great after that. Location is excellent, just off the beach and the main party / shopping street 5th ave. You can also walk to walmart where... More

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Additional Information about La Tortuga Hotel & Spa

  • La Tortuga Playa Del Carmen
  • La Tortuga
  • Hotel La Tortuga
Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Price Range: PLN: $

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