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La Tortuga Hotel & Spa

Certificate of Excellence
Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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1,877 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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Lake City, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

Ill start by saying that I was very excited about this hotel, due to the rave reviews. While I wasn't completely let down, it wasn't exactly what I expected. My Fiance' and I travelled here together on vacation. On arrival we were greeted with a welcome drink, orange juice, which was a bit odd but good. We were asked to... More 

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Boston, MA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Coming from the US, standards for customer service were unmet. Deadbolt on our door was broken. Phone line was dead. Itchy biting bugs surrounded the "cozy" hot tub / sitting area outside of our room and the lounge pillows were dirty (obviously not cleaned daily like the pillows on the pool lounge chairs 10 feet away). And, the bed was... More 

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San Diego, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

Small, great swimming pools, great staff, adequate room, great location. It was close to all the great restaurants, 3 blocks from the beach, 7 blocks from the pier to Cozumel. The food in the hotel restaurant was very good.

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Austin, Texas
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel was nice and located in the heart of Playa (about 2 blocks from the beach), but because of it being in the heart it was noisy! I had a room that overlooked the street and all I could hear all night was the parting going on (and I mean all night). However, for those who want to party... More 

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Level Contributor
14 reviews
14 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

The standout here is really impressive service staff. The bagman who provided us help was super exceptional and went above and beyond. The hotel is well situated within a couple of minutes walk to good quality restaurants, bars and nightclubs. There is a comfortable and private pool and rooms are affordable and very comfortable. The only concern was that the... More 

Was this review helpful? Yes 1
New York
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot give this hotel enough praise. The hotel was beautiful and clean and the room, though small and simple, was pristine and the terrace overlooking the pool was all we needed to relax - we couldn't believe how much we got for the price we paid. But most importantly, the staff here went out of their way to make... More 

Was this review helpful? Yes 2
Patos de Minas, MG
2 reviews
5 of 5 stars Reviewed 1 week ago

Perfect! Simply an amazing experience i had with this wornderful hotel/boutique!!! The hotel , food, staff were amazing!!! Specially Rafael, i have to give him big thanks cause he is so kinda and helpful and helped my dreamed holidays to be finished perfect!! If will go back to Playa I will definetly stay there again!! Also their localization is perfect... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights. The staff were very friendly and helpful. Room is clean and has AC, the bathroom is a bit small but it works. Pool gets loud during the weekend night but other than that, we didn't have any issues. Enjoyed our time here, would recommend.

Was this review helpful? Yes 2
San Francisco, California
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 1 week ago

Major issues w/ the hotel's website & booking, poor management & service issues with half of the staff (stemming from the issues with management), rooms desperately need remodel, cutting of corners has compromised quality. Bait and switch with reservations. The hotel was loud, HUGE construction job next door and paper thin walls meant I could hear my neighbors showering in... More 

Was this review helpful? Yes 4
Mexicali, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very friendly and helping staff, thanks for helping us decide which tour to go to and helping us get the best. The room was amazing and very clean (Superior Jr Suite), liked the animal shaped towels every day, we will defenitly stay at the same hotel when we return to Playa for our couple getaway!! =D. Our room was close... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very nice(12)
  • Beach Club(9)
  • El bistro(8)
  • Pool area(8)
  • Friendly and helpful(6)
  • Junior suite(6)
  • Great location(5)
  • Happy Hour(5)
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1,304 photos of this hotel

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Hotel & grounds (190)
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Room/suite (185)
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Dining (55)
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Bathroom (34)
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Amenities (15)
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Beach (9)
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Pool (25)
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Restaurants and Bars (9)
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Standard Room (37)
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Standard Room with Terrace (50)
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The Hotel (31)

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Room/suite (5)
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Hotel & grounds (13)
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Dining (6)
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Other (5)
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