We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

La Tortuga Hotel & Spa

3.5 of 5 Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
La Tortuga Hotel & Spa
Professional photos View all
Browse nearby
La Tortuga Hotel & Spa
Write a Review

1,701 reviews from our community

Traveler rating
    1,142
    405
    92
    42
    20
See reviews for
93
1,093
57
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1701)
  • Mar-May only
    (451)
  • Jun-Aug only
    (413)
  • Sep-Nov only
    (430)
  • Dec-Feb only
    (407)
All months
Bogota, Colombia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I stayed at La tortuga on October based on reviews from trip advisor, and honestly, the hotel exceded our expectations. We picked the breakfast included package, and stayed for a week for a relaxing week at playa del Carmen. The hotel staff was great, and the service was AMAZING. The room was always spotless and the food was delicious. The... More 

Was this review helpful? Yes
New York City, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed at La Tortuga Hotel recently for my Bday (Dec 8-13, 2014) and I can't be more satisfied. From the room details to Service Concierge, everything they do, they do it with a smile and from the heart. Plus the hotel is in the center of Playa del Carmen, close to "La Quinta", bars and restaurants. I can't wait to... More 

Was this review helpful? Yes
Fernley, Nevada
Top Contributor
73 reviews 73 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We went to this hotel because our first one was a dump. This hotel is awesome. It was like having your own butler. The breakfast was great. By the way, the best maid ever is Deana. It is close to fifth Ave, (at 10th ave)

Was this review helpful? Yes
Fernley, Nevada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We loved our stay here. The room was impeccable and spacious. The service was like having our own butler. The staff is the greatest we have ever experienced. The maid was Diana and she took extra care of us as we knew her from past vacations.

Was this review helpful? Yes
Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I do quite a bit of travel and seldom return to the same place, but La Tortuga was worth a second visit. Nice room with rooftop jacuzzi and the restaurant Como Como is great. In the center of town and a short walk to the beach!

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

What an incredible place in the heart of Playa del Carmen. We enjoyed the 5 nights we spent there in a superior room on the top floor overlooking the beautiful swimming pool. The room is perfect, clean, quiet and although very close from the main street you are not bothered by the noise of the clubs. Furthermore Diego, the manager,... More 

Was this review helpful? Yes
Fairfax, California
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Relaxing, great restaurant, after hr margaritas at the bar by the pool! Close to nightlife, restaurants, shopping, will stay again on next vacation to Maya Riviera!!!!!!!!!,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡¡!!!!!!!,,,,!,,,,,,!!!!!!,,,!

Was this review helpful? Yes
Zichron Yaakov, Israel
1 review
1 of 5 stars Reviewed 3 weeks ago

We asked for a specific room, and was promised to get it. when we arrived they stated that this room is not available. we got a different room in the same class, with a private Jacuzzi on the roof of the room. it was very dirty and we of course did not use it. at night - the coco bongo... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Rio de Janeiro, RJ
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel! Rooms are nice and clean. The room by the pool is really nice, with its own balcony and direct access to the pool. Give you access to a beach club, which is ok (not a wonderful beach club..). Its located just by the fifth avenue, which is really good ;)

Was this review helpful? Yes
Poland
Contributor
17 reviews 17 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'm wondering why people write good reviews about this hotel?! Don't reserve standard rooms - they are like in 1* hotel or even worst, small, smelly, without balcony and bathrooms like in public toilets . Rooms standard plus are ok, but there is roulette with bathrooms, so wish you luck.... Junior suites - dbl rooms with stairs to the roof... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to La Tortuga Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Cheap Tickets, Hotels.com, Orbitz, Agoda, Odigeo, TripOnline SA and Tingo so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#19 Business Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen

1,238 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1023)
Viewed
Hotel & grounds (174)
Viewed
Pool/beach area (203)
Viewed
Room/suite (176)
Viewed
Dining (54)
Viewed
5:53
Videos (1)
Viewed
Business center/function rooms (4)
Viewed
Bathroom (30)
Viewed
View from room (36)
Viewed
Family/play areas (2)
Viewed
Other (343)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (176)
Viewed
Amenities (15)
Viewed
Beach (9)
Viewed
Pool (25)
Viewed
Restaurants and Bars (9)
Viewed
Standard Room (37)
Viewed
Standard Room with Terrace (50)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Pool/beach area (8)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (13)
Viewed
Dining (6)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay