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All 199 Playa del Carmen hotels

La Tortuga Hotel & Spa

3.5 of 5 Hotel   |   Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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La Tortuga Hotel & Spa
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Ranked #49 of 199 Hotels in Playa del Carmen
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1,639 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

I would like to say how much I enjoyed my stay at this hotel . But I wasn't able to make it on the dates I had previously worked out the hotel had already taken my money . I needed to reschedule my dater but the hotel wasn't willing to work with me so they kept my money .. I... More

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Denver, Colorado, United States
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The location of this place is great. The staff was great, they were always around and attentive, extremely helpful, never pushy, and spoke good English. To be honest, the pool looked nice, and was well maintained, but we never used it (and we didn't see too many others who were either, and the weather was nice). They did provide beach... More

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Luxembourg City, Luxembourg
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Second time, after 3 years I came back to La Tortuga, pleased to say that the rooms, pools, service is still top notch for the city center in Playa del Carmen, all shops, bars, restaurants and beach are walking distance, my only complain? That the menu of the breakfast was free what ever you wanted to have, now its a... More

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Tel Aviv, Israel
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It was a great place, at the center of everything one block from the cocobongo club but still quite. The hotel staff was very nice and helpful. Our room was very nice with balcony and jacuzzi at the upper floor. There is a beautiful swimming pool and I definitely recommend for this hotel.

Was this review helpful? Yes 1
Austin, Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was always very helpful and even went above and beyond to help sew a strap back on an outfit for me and get our laundry done. They were quick to attend to our needs. We appreciate all their hard work. They are constantly cleaning, which is great except for the middle of the night when you're trying to... More

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tempe arizona
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our second stay at La Tortuga and won't be our last. Staff is extremely helpful and the hotel setting is beautiful. Towel origami is cute and every day was a surprise. Front office staff was extremely helpful with all of our requests.

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Senior Contributor
30 reviews 30 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent five days at La Tortuga and for the most part enjoyed it very much. This is THANKFULLY an adults only hotel. It is not great for those that don't like stairs. However, there are first floor rooms that don't require mountaineering skills. I was on the third floor which kinda sucked but exercise is good. More importantly, it have... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in Playa del Carmen for a portion of our honeymoon and this was one of the best parts of the entire honeymoon! The staff was extremely helpful, they had a nice bar right by the pool with an interesting bartender, delicious brunch and great pool that very few people even used. Probably one of the best hotels I've... More

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 5, 2014 via mobile

We booked a room and clearly specified 2 beds. When we checked-in we were shown a room with 1 bed. We showed them our booking form and said that we needed to speak to our uk based booking agency and they could not do anything. On phoning our booking agency they wanted to speak to the staff at the hotel... More

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Curitiba, PR
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 5, 2014 via mobile

my husband and I stayed for 6 nights in July, what a fabulous hotel! The staff are the nicest and most helpful people I have ever met, nothing was too much trouble for them, the guys who keep the pool area so beautiful are very hardworking and so caring, The pool and gardens really are paradise! The restaurant como como... More

Was this review helpful? Yes 6
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Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
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Also Known As:
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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