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La Tortuga Hotel & Spa

Certificate of Excellence
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Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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1 room 1 adult
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La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
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2,002 Reviews from our TripAdvisor Community

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Burlington, Vermont
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I very much enjoyed staying here. The hotel is located between fairly busy streets, but once inside the central courtyard its peaceful and quiet. The rooms are small but totally adequate. The inner pool was a bit chilly, but fun to relax in after a long day. The staff were very helpful and eager to help. The... More 

Helpful?
Thank SasafrasJ
Astoria, New York
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I booked this hotel last minute after extending a trip in Tulum. The hotel was fine... nothing special. I was put in a room with 2 double beds rather than the king that I was booked into but I didn't switch it since I was only there for 2 nights and since there was no elevator, I wasn't moving my... More 

Helpful?
Thank lunagoddess77
Leicestershire
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If there were half stars this would be a 3.5, the staff were very welcoming and friendly. The pool although cold was in a lovely setting but due to the shape you couldn't really swim. We were disappointed with our room for the money, we had a junior suite with Jacuzzi, the Jacuzzi was on the roof and the whole... More 

Helpful?
Thank TheGromits
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

We just spent a week at La Tortuga...our first time at this hotel and we will definitely return one day! Perfect location and wonderful staff, especially Alberto, were extremely friendly and professional, helping us with excursions and restaurants suggestions. Room was not too bright, but it was very nice and clean with a balcony facing the entrance courtyard, and NOT... More 

Helpful?
Thank Mariangela D
Los Angeles, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Was greeted with a genuine smile from all staff. Was surprised with the room. Was clean and ambiance from pool & staff really create great atmosphere to hang out at the bar or pool. Best part is your not held hostage like @ big hotels with astronomical prices. They give you a delicious complimentary breakfast that is all you need... More 

Helpful?
Thank Jesseleon
Los Angeles, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very clean and modern room, the pool is why you would stay here. It is a sanctuary! Get a tequila from the bar and hang out by the pool, relaxing swims were a perfect way to escape the busy streets of Playa Del Carmen. Great stay! If I had more time, I would have visited the spa...it seems like a... More 

Helpful?
Thank AbbstractFocus
Halifax, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just spent a week at La Tortuga...our first time at this hotel and we will definitely return. One reason we chose this hotel was because it was adults only. We upgraded our standard room when we arrived and even though the size of the room remained the same, the balcony that led to our swim up room was amazing... More 

Helpful?
2 Thank Trevor B
Melbourne, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Nice small hotel in the centre of Playa, if you are not a fan of huge hotel complexes. Helpful staff. The central location is also a minus, because La Tortuga is not far from the biggest night club with a show in Playa and it tends to be loud at night.

Helpful?
Thank Gryzelda
Oslo, Norway
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 30, 2015

4 *C and rain in Norway, 28 *C and sun in Playa del Carmen and hotel la Tortuga. We stayed for 9 nights and had a superior room on the second floor with comfortable beds and airconditioning. We spent the evenings on our balcony playing cards and chatting, looking down on the nicely lit oasis below. Before we came, we... More 

Helpful?
1 Thank ann_e_dyroy
Chicago, Illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 29, 2015

Our room was ready upon arrival. Hotel did not ask for a credit card to put hold on which I liked. Last time in Playa our hotel put a $900.00 hold even though we were fully paid. We had room 206. Simple. Clean. Great balcony with the best view of the pool. Provided one free bottle of water. Would be... More 

Helpful?
1 Thank dougnchgo
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