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All 199 Playa del Carmen hotels

La Tortuga Hotel & Spa

3.5 of 5 Hotel   |   Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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91%
Ranked #50 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Ina513 San Francisco, California
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1,600 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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English first
San Francisco, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed in La Tortuga for nine nights and very much enjoyed it. The hotel is very central, only one block away for the Quinta Avenida (shops, bars) and two blocks from the beach. It has a very nice pool area with palm trees that is illuminated at night. The breakfast is also very good and included... More

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Helsinki, Finland
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is pleasant. It is located on the street with more city life. The hotel staff are friendly and try to make your stay easier. Although the spaces are small are well distributed. The only problem I find is that the online ad requested a king bed and that pay and get tell me that they do not have... More

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New York City, New York
1 review
4 of 5 stars Reviewed 3 days ago NEW

My family and I went to Mexico in mid June to attend a wedding. I had made roundtrip reservations with the hotel to have a car service pick us up from/to the airport. The car service the hotel used is called, Experiencias Mayas, and the price was reasonable $180 USD roundtrip. Both drivers were nice and very informative if you... More

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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Great location just off the main drag. The room was extremely comfortable with the patio leading directly into the pool. The really big plus about this hotel is the friendly nature of all the staff with everyone going out of their way o make you feel welcome. We wouldn't hesitate to stay here again.

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Was this review helpful? Yes 1
Munich, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

I really loved it at the La Tortuga an Spa. The hotel ist one street from the "5th avenue" so you have all the stores nearby, there are a lot of good restaurants in walking distance an you can reach the beach within 5-7 minutes. The Hotel is very clean and the rooms are comfy! Nixe big beds and beautiful... More

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San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

You will not find a more courteous and helpful hotel staff in Playa. Their service attitude is the best in town. When I come back to Playa del Carmen for work, I will certainly be back. The attached restauraunt is also world class. Highly recommended!

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Lynnwood, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We arrived into Mexico in late June, excited to finally visit Hotel La Tortuga. The hotel and staff far exceeded our expectations! We booked a ground floor superior junior suite, with the Jacuzzi tub on the rooftop. Our room and the one next door were located in a 'townhouse' style building, separate from the rest of the resort. Right off... More

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a wonderful stay. The staff were extremely nice and the room was comfortable with all the amenities that we required for our week long stay. It was our honeymoon and the hotel manager upgraded our room for free.

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Peabody, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed one night but it was great. The staff at the front desk is amazing, We got an exellent tour of the grounds and he explained how to use the safe, door locks, towels for beach, ect..good location, and it was nice to finish our vacation with a nice clean room. Nice bathroom, I loved the king bed,... More

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Melbourne, Australia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

La Tortuga Hotel customer service & front desk staff were so incredibly helpful, nothing was too much trouble & they always had a smile on their face. The Hotel is great, clean, well set out & had good food in their restaurant. Great rooms, great bed, but their service was above expectations. Would most certainly stay here again.

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Was this review helpful? Yes 5
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Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#19 Business Hotel in Playa del Carmen #29 Spa Hotel in Playa del Carmen #37 Romantic Hotel in Playa del Carmen #68 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 
Number of rooms
51

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