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All 199 Playa del Carmen hotels

La Tortuga Hotel & Spa

3.5 of 5 Hotel   |   Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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Ranked #51 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 1 week ago
janegilbreath tempe arizona
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1,617 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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tempe arizona
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second stay at La Tortuga and won't be our last. Staff is extremely helpful and the hotel setting is beautiful. Towel origami is cute and every day was a surprise. Front office staff was extremely helpful with all of our requests.

Was this review helpful? Yes 2
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent five days at La Tortuga and for the most part enjoyed it very much. This is THANKFULLY an adults only hotel. It is not great for those that don't like stairs. However, there are first floor rooms that don't require mountaineering skills. I was on the third floor which kinda sucked but exercise is good. More importantly, it have... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in Playa del Carmen for a portion of our honeymoon and this was one of the best parts of the entire honeymoon! The staff was extremely helpful, they had a nice bar right by the pool with an interesting bartender, delicious brunch and great pool that very few people even used. Probably one of the best hotels I've... More

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We booked a room and clearly specified 2 beds. When we checked-in we were shown a room with 1 bed. We showed them our booking form and said that we needed to speak to our uk based booking agency and they could not do anything. On phoning our booking agency they wanted to speak to the staff at the hotel... More

Was this review helpful? Yes 3
Curitiba, PR
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

my husband and I stayed for 6 nights in July, what a fabulous hotel! The staff are the nicest and most helpful people I have ever met, nothing was too much trouble for them, the guys who keep the pool area so beautiful are very hardworking and so caring, The pool and gardens really are paradise! The restaurant como como... More

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Hackensack, New Jersey
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When you want to avoid the all-inclusive places along Riviera Maya and experience La Playa, La Tortuga is place to be. We enjoyed another stay at La Tortuga (5 nights during mid July). We stay here 6 years ago for the first time, and while there have been many changes to La Playa in general, La Tortuga remains a great... More

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Amsterdam, The Netherlands
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 27, 2014

We stayed here in may 2013. We got an upgrade on our room as the hotel was not fully booked. That is a very nice positive first impression. We had a very relaxing stay which might be due to the fact that it was off season and at times we had the whole pool area for ourself. The pool area... More

Was this review helpful? Yes 5
Senior Contributor
46 reviews 46 reviews
37 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 25, 2014

We spent 3 nights here in July 2014. This hotel has so much potential, but the rooms are so old and out dated that it was a real let down. ROOM- We had two rooms during our stay, a swim up pool room and the standard room. Our swim up room was room 101. The room itself was tiny, barely... More

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Playa del Carmen, Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 24, 2014

We stayed here for 8 nights and had an amazing time!! The hotel staff are all wonderful and extremely friendly and helpful!! The complimentary breakfast at como como is amazing too!!! We stayed in room 202 which was perfect!! Very private, it did not over look the pool (which made it private) and we had lovely outdoor area with our... More

Was this review helpful? Yes 9
Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 22, 2014

My brother booked a hotel room for 4 people for this hotel through Expedia.com on Feb 1st for a check in date of the middle of July. All of the fees were paid upfront. When we arrived, the staff greeted us very warmly and invited us to enjoy a complimentary beverage while we waited to be checked in. However, once... More

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Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
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Also Known As:
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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Pool/beach area (188)
Bathroom (28)
Hotel & grounds (165)
Room/suite (167)
Dining (53)
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Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#19 Business Hotel in Playa del Carmen #31 Spa Hotel in Playa del Carmen #37 Romantic Hotel in Playa del Carmen #69 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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