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La Tortuga Hotel & Spa

3.5 of 5
Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
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Hotel amenities
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Free room upgrade
La Tortuga Hotel & Spa
Ranked #46 of 193 hotels in Playa del Carmen
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1,278 reviews from our community

Traveler rating
    902
    264
    68
    32
    12
See reviews for
Families
63
 
Couples
821
 
Solo
39
 
Business
15
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
A TripAdvisor Member
3 of 5 stars Reviewed May 15, 2013 NEW via mobile

We stayed here 4 nights and we payed over 450 usd for a room that is very very small, you can not open 2 suitcases. The view from the balcony was a wall upfront. The airconditioning was not working. We stayed one night in that room and asked to change it if possible. They gave us another room, wirhout a... More

Was this review helpful? Yes 1
Long Beach, California
2 reviews
3 of 5 stars Reviewed May 15, 2013 NEW

We stayed at la tortuga for 4 nights and my first impression of the hotel was not the best. I walked in and right away the room smelled like mildew, it was really hard to get used to the smell. After 9+ hours of traveling all we wanted was a nice warm shower and to our surprise the water was... More

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New York City, NY
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 11, 2013

I have been to this hotel at least 5-6 times in the last 4-5 years. With the recent "change" in ownership, it feels like mgmt can't differentiate between a repeat customer and a new customer. i asked for a room on 2nd floor instead of the 3rd floor, as they had assigned us. it was like I asked for something... More

Was this review helpful? Yes
See 2 more reviews by pilozm for Playa del Carmen
Ann Arbor, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 24, 2013

We needed to get away from our busy lives. La Tortuga was fantastic. It is tranquil, clean, small enough that you count as a guest, and the staff is genuinely friendly. I will go back. Management is doing a great job. Thank you for a peaceful and relaxing vacation.

Was this review helpful? Yes 1
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review
April 27, 2013

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments... More

Boucherville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2013

I really loved our stay at the Hotel Tortuga! The room was so nice, very clean and the bed so comfortable! we had a little terrace for relaxing on the interior court, where we could take a step to go down to swim slowly in the meandering of the pool. It was so nice, and so beautiful! The reality was... More

Was this review helpful? Yes 1
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review
April 27, 2013

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments... More

Tel Aviv, Israel
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 22, 2013

My overall feeling is that I loved this place! But it's not all positive so let me break it down into pro's & con's for you... PRO's: - Pool area: We absolutely loved this area. You feel like you are in a quiet little jungle. We found it very relaxing to lie by the pool in the shade on most... More

Was this review helpful? Yes 1
San Francisco
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 12, 2013

As other reviewers have said, this place is a real gem. It combines a creative and unique architectural style with an extremely friendly staff and, most surprising of all, it's QUIET!! Although only one block from the bustle of Fifth Avenue, it's the quietest hotel I've ever stayed in. There's a lovely and interestingly shaped pool and at any given... More

Was this review helpful? Yes 1
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review
April 27, 2013

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments... More

Mexico City, Mexico
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 12, 2013

I stayed in this nice boutique hotel for Easter and I really enjoyed my stay. The weather was awful the day of my arrival and the staff gave me a bottle of sparkling wine as courtesy. The environment of the hotel its quiet and intimate, perfect for a romantic getaway or if you really want to relax, no children are... More

Was this review helpful? Yes 1
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review
April 27, 2013

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments... More

Los Angeles CA
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 11, 2013

I have stayed here twice and both times the hotel has proven to be worth the money. The rooms are simple yet clean and adequate. The views are gorgeous from one's balcony as they overlook the pool area which is gorgeous by day and night. Colorful birds sing all day and free breakfast is provided everyday from 7AM until 2PM.... More

Was this review helpful? Yes 1
See 13 more reviews by Sm27357 for Playa del Carmen
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review
April 27, 2013

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments... More

1 review
4 of 5 stars Reviewed April 11, 2013

very good location and very nice hotel, breakfast could be better, not so much choice and small quantities. staff is really friendly perhaps sometimes too friendly! So girls do not let you seduce by the guy with a beard from Argentina !

Was this review helpful? Yes
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review
April 27, 2013

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments... More

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Hotel Summarization (Beta)

What travelers say

  • El bistro(42)
  • Beach Club(35)
  • Very nice(23)
  • Pool area(21)
  • Happy Hour(17)
  • Coco bongo(15)
  • Junior suite(15)
  • Great location(14)
  • Standard room(14)
  • Friendly and helpful(13)

Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Restaurant Room Service Suites Swimming Pool
Hotel Style:
#12 Romantic Hotels in Playa del Carmen
#67 Family Hotels in Playa del Carmen
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant El Bistro, solarium, meeting facilities,ice machine, water treadmill. ... more   less 
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Also Known As:
La Tortuga Hotel
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
La Tortuga
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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La Tortuga Hotel & Spa
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