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Playacar Palace

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Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Playacar Palace
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2,747 Reviews from our TripAdvisor Community

Traveler rating
    1,994
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884
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (739)
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There are newer reviews for Playacar Palace
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Winnipeg, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 7, 2012

Even though this review is late the memories are still fresh. Playacar Palace was one of my favourite Palace resorts. The place is beautiful and the location is ideal. The softly blowing curtains as you enter create a real magical, mystical feel. The beach is beautiful and the sun, sand and surf cannot be beat. The food, service and friendliness... More 

Was this review helpful? Yes 2
Management response:

we really appreciate for taking the time to post your review on TripAdvisor.com, Thank you.. It was a true pleasure to have you with us and we are pleased that you enjoyed your stay that is always a priority for all of us, I have passed your compliments to Israel and he thank you back. We all look forward to... More 

Burbank, California, United States
2 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 4, 2012

We just got back from our wonderful wedding/vacation at the Playacar Palace! I really wanted to write a great review for the amazing staff and resort. Anyone doing research to find a fabulous vacation or wedding spot should really consider this resort. From the second we arrived, Gilberto and the reception staff treated us like royalty and did everything possible... More 

Was this review helpful? Yes 4
Management response:

Dear Anna and Gilbert Thank you so much for taking the time to post this beautiful review, we really make our best effort with all our friends and we appreciate your words back. Was an honor to be part of your relax time and make it unforgetable for your I have passed your compliments to the departments you mentione who... More 

Fortville, Indiana, United States
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 4, 2012

This was mine and my husbands 2nd trip to Playa Del Carmen. We have booked both of our trips through Mindy at Beach Bum Vacations. I cannot imagin booking ANY kind of a trip wothout her. This year we stayed at Playacar Palace. This place had the most amazing pool and beach I have ever seen. The staff was FANTASTIC.... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Top Contributor
63 reviews 63 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 2, 2012

We went with 27 people for a wedding. Overall the staff was very nice and friendly. They were very accommodating to our large group and organized dinners for our group each night with no problems. Food in the Italian restaurant was excellent. During the rehearsal dinner they brought in a mariachi band and the manager of the Italian restaurant serenaded... More 

Was this review helpful? Yes 2
Management response:

Thank you very much for taking the time to write such an extensive review of your stay here at Playacar Palace. I and the entire family appreciate quite a lot as you pointed out all the efforts that we pleasantly make day in and day out to make sure our guests are treated like we would treat our own families... More 

New York City, New York
Contributor
17 reviews 17 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 2, 2012

I just returned from a wonderful week long stay at playacar palace. The resort itself is stunning with its open-air layout and thatch roof. The rooms are spacious and have fantastic ocean views. The pool and beach areas are are gorgeous. The staff at playacar palace are the absolute best. Service at every meal, bar, beach, pool, and excursion was... More 

Was this review helpful? Yes 4
Management response:

Dear Rabajill Thank you so much for taking the time to post such a nice review on TripAdvisor.com, we really appreciate the effort. It was a true pleasure to have you with us and we are pleased that you enjoyed your stay and the food. It is always an utmost priority for all of us, The Playacar family, to ensure... More 

Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2012

I had read the staff was great, I must say that The people working in the restaurants, are top-notch and then some. Such friendly warm helpful people. It was almost overwhelming at times! Beach service was amazing (Especially Blanca) and loved the maitre'd. Forgot his name but he was in charge...always there and so nice. I loved the beach, though... More 

Was this review helpful? Yes 3
Management response:

Dear Miner 4 Thank you very much for taking the time to post such a praising review on TripAdvisor.com. I have shared it with the team, which thanks you very much. I do hope to see you again soon! D. Rubio Playacar Palace G.M. More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 29, 2012 via mobile

We spent 10 days at Playacar Palace in Playa Del Carmen. Nice clean resort with an excellent staff. Spent most our days by the pool which is maintained well and staffed impeccably. Never had to wait longer then a few minutes for a cocktail. Don't recommend the food by the pool if you can help it. Swing by the buffet... More 

Was this review helpful? Yes 4
Management response:

Dear Guests, Thank you so much for choosing us for your days of relax and for sharing your recent experience. We take your comments very seriously and housekeeper is already working to improve the service given and make it better day by day, and in a few weeks the construction will be one of the top Spas in the area... More 

Gilbert, Arizona
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 27, 2012

We went to the resort for a wedding. Our travel agent mis-booked a couple people in our group and we didn't have a room the 1st night. They got us a room with no problem and didn't make us pay until they talked to our agent. The mistake affected our whole vacation because it messed up our credit amounts. The... More 

Was this review helpful? Yes 3
Management response:

June 19, 2012 Dear Guests, Thank you so much for sharing your recent experience, and indeed delighted to read that all the staff help to turn all your experience around. We value such feedback which is shared with all and look forward to your return visit in a not too distant future. David Rubio Playacar Palace G.M. More 

New Haven, CT
Contributor
11 reviews 11 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 26, 2012

This is by far my favourite of the Palace resorts. It's 5 star quality, gorgeous white marble, perfect location, near 5th avenue shopping and the ferry for Cozumel. It's the all inclusive that I would ever pay for, and worth every penny! The only negative thing that occurred this year was they downgraded some of their wine selection. They used... More 

Was this review helpful? Yes 6
anaheim hills
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 25, 2012

Out of all three times we have visited PlayaCar Palace, this was the best! Being members for just under 5 years, this resort is by far our favorite. The service was above and beyond. Fernando (food and beverage manager) was attentive and courteous towards are needs. The hotel managers- Pedro and Rene were extremely conscientious and helpful towards making our... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Italian restaurant(41)
  • Room service(19)
  • Very nice(19)
  • Beautiful beach(9)
  • Ocean views(7)
  • Pool area(6)
  • Great time(5)
  • Romantic dinner(4)
  • Other resorts(3)
Questions? Get answers from hotel staff and past guests. Ask a question

3,339 photos of this hotel

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Hotel & grounds (570)
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Dining (365)
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Business center/function rooms (22)
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Beach (17)
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Concierge Level Room (39)
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Govenor Suite (67)
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Honeymoon Suite (26)
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Honeymoon Suite - 2 (36)
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Pools (14)
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Restaurants and Bars (30)
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Superior Deluxe Room - Ocean View (32)
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Superior Deluxe Room - Partial Ocean View (39)
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The Hotel (21)

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Hotel & grounds (4)
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Room/suite (5)
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Pool/beach area (9)
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