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Playacar Palace

4.0 of 5 Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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2,448 reviews from our community

Traveler rating
    1,779
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    139
    36
    27
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770
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Playacar Palace
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Toronto, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 26, 2012

We travelled together with 2 other families for Spring Break. This resort was a great find. It's most endearing quality is the loveliness of the staff. Genuinely happy, thoughtful and helpful. The food is well above par for an all inclusive arrangement. The beach is spectacular, and once again, the service on the beach is outstanding.

Was this review helpful? Yes 2
Des Moines, Iowa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2012

I would (and have) recommend this resort to everyone. If you are like me, you do not want to walk a mile to get from your room to the beach, pools, restaurants, etc. This is perfect. The resort is small enough that you can get to everything easily and big enough to enjoy all the amenities. The location is perfect... More 

Was this review helpful? Yes 2
Toronto, Canada
Contributor
17 reviews 17 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 26, 2012

Stayed for a second time at Playacar - this time in February, while the first time was with family in December. Despite the fact the hotel was fully booked, this resort was fully capable of providing the same excellent service, as compared to slower times of the year. We were transitioning from Cozumel Palace and spent check out day there,... More 

Was this review helpful? Yes 1
Edmonton, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 25, 2012

The minute that we arrived at the Playacar Palace we were treated like royalty. We were greated with an ice cold cocktails and check in took less than 5 minutes. Our room, 439, was amazing. Full view of the ocean, balcony and you could see the sunrise each morning. We have to send an extra special thank you to Mr.... More 

Was this review helpful? Yes 7
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 24, 2012 via mobile

I recently went to Playacar Palace for the week of Thanksgiving. The hotel is immaculate and is much nicer in person than the website. The beach is wonderful; just the perfect amount of wind and waves. The service at this hotel was wonderful. Everyone from the hotel reception to the waiters, even the maintenance staff say hello and were very... More 

Was this review helpful? Yes 4
Toronto, Canada
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 23, 2012

The service at this hotel really is second to none. A number of the staff remembered us from 2 years ago, which made us feel very welcome. We are Palace members and we went to the Sun Palace last year, which we also loved, but the location of this resort just cannot be beat. It is fantastic to be so... More 

Was this review helpful? Yes 5
Edmonton, Canada
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 21, 2012

From the moment we arrived at the Playacar Palace resort Carlos was there to greet us and ensure our rooms were to our liking; how could they not with the stunning ocean view and cleanliness of the room. During our stay the staff was always at the ready to ensure we had everything we needed to make our stay comfortable.... More 

Was this review helpful? Yes 6
Brooklyn, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 18, 2012

We have stayed at Palace resorts on 4 different trips now, twice at the Aventura, once at Cancun Palace and just recently (March 3-10) at Playacar Palace. We know what we are getting with Palace resorts which is one reason we chose it and it pretty much met expectations. We love Playa del Carmen and have friends who live there... More 

Was this review helpful? Yes 7
rmalacara, General Manager at Playacar Palace, responded to this review

Dear Guest, We are grateful to read your good reviews about the Resort and we are glad to hear that you spent a nice vacation here with us at Playacar Palace. Thank you also for acknowledging our staff and good service, and for all the details shared with travellers around the globe. We are looking forward to welcoming you back... More 

Senior Contributor
35 reviews 35 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 18, 2012 via mobile

We've done our share of all inclusives - if you're looking for a bigger pool or a nicer room you can find them elsewhere. If you are looking for the best management and staff you will find anywhere look no further. And by best I mean I have not been to a resort that comes even close. I noticed a... More 

Was this review helpful? Yes 9
Toronto, Canada
Reviewer
4 reviews 4 reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 16, 2012

We stayed at the Playacar Palace in Mexico last week. The food and location was great. The only complaint we have is that this hotel did not have much trees for shade around the pool and beach. I would book this hotel again. The people are very friendly and they make you feel welcomed. Mario Mora from Olympus Tours was... More 

Was this review helpful? Yes 8
rmalacara, General Manager at Playacar Palace, responded to this review

Dear Guest, Thank you for choosing to stay with us and sharing experience. We are thrilled to hear that you enjoy our Resort. We are taking care of the shades by the pool and beach, in a few more weeks we will have many more umbrellas in property. I´m very happy to hear also that Mario provides excellent service, talk´s... More 

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(66)
  • Very nice(28)
  • Room service(27)
  • Very good(19)
  • Ocean views(19)
  • Pool area(15)
  • Great time(15)
  • Beautiful beach(11)
  • Golf course(11)
  • Romantic dinner(10)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Despegar.com, Cheap Tickets, Odigeo, Tingo and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#4 Spa Hotel in Playa del Carmen
#5 Luxury Hotel in Playa del Carmen
#5 Top resorts Hotel in Playa del Carmen
#5 On the Beach Hotel in Playa del Carmen
#10 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen

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