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Playacar Palace

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Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Playacar Palace
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Playacar Palace
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2,656 reviews from our community

Traveler rating
    1,924
    514
    152
    38
    28
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857
1,162
17
37
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (715)
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Goshen, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Playacar Palace 4/14/15 - 4/21/15. The resort and staff were amazing! The staff tended to our every need. Our expectation was to relax for seven days and enjoy the "Awe Inclusive" pampering...they far exceeded our expectations! We enjoyed visiting with Elvira, (welcoming team), Angel, (server at MoMo's), Dionicio, (server at Cafe), Sergio, (host at Cafe), Julio,... More 

Was this review helpful? Yes 1
Illinois
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a wonderful resort! This was our first time at Playacar and we had a great time. David Rubio, Playacar GM, was there to welcome us. He was the first GM we have met in the 13 years we have been members. Even though the beach was wonderful, we spent most of our time at the pool. Cristian, Perla, and... More 

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

We had a family get together at the Playacar Palace last week. The rooms were very nice and spotless! The food was great! The employees were uniformly very friendly. The resort was in a beautiful setting on the beach in Playa del Carmen and adjacent to the 5th Ave commercial district. I was pleasantly surprised by the lack of the... More 

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Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Love the smaller resort. Stayed the week of April 12th. Staff and service was excellent. The Italian restaurant was very good, the best lasagna I have ever had. Had lunch everyday on the beach. Leonardo provided great service on the beach. Had most of the other meals in the buffet. Pool area was beautiful and the beach was not crowded... More 

Was this review helpful? Yes 1
Fort Worth, Texas
1 review
4 of 5 stars Reviewed 5 days ago NEW

Just returned on 4/17/15 from our second visit to the Palace in 18 months. Again we had excellent service, food, drinks, and accommodations. Upgrade to the Honeymoon Suite was well worth it. Unfortunate timing this year as we arrived during the seaweed tide. Luckily the excellent location provided many other options to waist away the days. If a large resort... More 

Was this review helpful? Yes 1
Chicago Area
Top Contributor
80 reviews 80 reviews
14 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I first joined the Palace family back in 2007 and had stayed at the Playacar Palace one of the first years we were members but hadn’t been back since until this year. We stayed at the Playacar Palace from Wed. February 18th to February 25th and stayed on the 5th floor in room 525 which is almost... More 

Was this review helpful? Yes 1
Maple Ridge, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Let me start off by saying we are Palace members and have stayed at a few of the different resorts. We arrived on April 3, 2015 settled in our suite, as usual very nice and large suites. We arrived late and tried the buffet. Not very good, very small and options for an international buffet just not up tp par... More 

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of four (including teenage daughters, 17 and 14) stayed at Playacar Palace for 7 nights from 4/7/15-4/14/15. I had read hundreds of reviews on TripAdvisor before deciding on this resort, and we are so happy that we selected Playacar Palace. Check in was easy and fast. Our room was located on the 5th floor and had a great... More 

Was this review helpful? Yes 6
A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

My family and I had a great holiday, the hotel staff were really friendly. The hotel location is great. Some of the night entertainment wasn't that good. The room was spacious and the sea view fantastic.

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 5
New York, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a little delayed in writing this review, we stayed at Playacar Palace in february for 6 days. We can't wait to return next year. My husband and 2 girls (6 and 8) have been to aruba, dominican, etc and we loved it at playacar. When you first drive up it is deceiving as you just see an open,... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Italian restaurant(43)
  • Very nice(20)
  • Room service(19)
  • Beautiful beach(10)
  • Ocean views(8)
  • Great time(6)
  • Pool area(6)
  • Very good(5)
  • Romantic dinner(5)
  • Other resorts(3)
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3,218 photos of this hotel

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Beach (17)
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Concierge Level Room (39)
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Govenor Suite (67)
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Honeymoon Suite (26)
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Honeymoon Suite - 2 (36)
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Pools (14)
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Superior Deluxe Room - Ocean View (32)
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Superior Deluxe Room - Partial Ocean View (39)
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The Hotel (21)

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Hotel & grounds (4)
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Dining (2)
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Other (10)
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