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Playacar Palace

4.0 of 5 Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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2,494 reviews from our community

Traveler rating
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    27
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791
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vinhedo, SP
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Playacar Palace Playa del Carmen by cheer coincidence, as the hotel we initially had chosen was overbooked. We did not regret it. While the Playacar Palace is a smaller resort and located adjacent to the 5th Avenue of Playa del Carmen, it has a lot to offer: Foremost an outstanding service by all employees - no exception,... More 

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Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just arrived back from this hotel but would have loved to stay longer. We were there to celebrate my husbands birthday, and on arrival were upgraded from our room to a suite which was amazing. Huge room, massive comfy bed and pillows, double Jacuzzi, and separate lounge area with furniture and large flat screen TV. We had two... More 

Was this review helpful? Yes 2
New York City, New York
1 review
4 of 5 stars Reviewed 3 days ago NEW

I have never written a review before for a vacation but feel obligated to do so now. We have been to Playacar Palace 6 or 7 times and the resort is wonderful, the staff exceptional and the location ideal. The quality of the resort should sell itself but unfortunately the Palace Resort ownership does not leave well enough alone. During... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We came to this resort to be close to the 2015 BPM Festival, and could not be any closer to most of the events. Every event was within walking distance. Also convenient was 5th Avenue - we were literally steps away - so there were plenty of things to do during the day and night. Although we ran out of... More 

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Winnipeg, Manitoba, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is nicely furnished and seems to have been recently updated. Rooms were stylish with nice showers, great toiletries provided, in-suite jacuzzis and comfy kingsize beds. The mini bar was stocked with quality brands of liquor. The restaurants and grounds were well kept and the central location in Playa meant we could walk to the ferry to Cozumel. The... More 

Was this review helpful? Yes 2
Temiscaming, Quebec, Canada
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 5 days ago NEW

The staff was happy and helpful. The rooms where very clean. The beach was never overcrowded. We always had room to sit to eat. The food was very good and we did not get sick! It was an overall wonderful experience. I WILL go back!

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A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

We just returned to Toronto from this amazing resort. We were there from January 7-January 14 for my brother's wedding. We were a group of 46 people, ranging from our parents to children as young as one year old, and everyone had an amazing time! We were sad to return to the cold after being spoiled by the exceptional staff... More 

Was this review helpful? Yes 1
New York
1 review
5 of 5 stars Reviewed 1 week ago

Spent seven days at the Palace Playacar Resort in January. The Entertainment team of Cesar and Ivan was terrific. They kept us busy all day with games, water aerobics exercise and an overall enjoyable stay. They are funny, personable and really know how to get the guests involved with each other. We had a wonderful vacation and Cesar and Ivan... More 

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Concord, New Hampshire
Top Contributor
56 reviews 56 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

We just got back from Playacar Palace and had a wonderful time. The resort has a beautiful beach that stretches on for miles. As part of the Palace family the service is great. You can stay in one and visit the others. The resort has a couple of restaurant choices but we didn't get bored. We did the chef's dinner... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

we were a big group and we reserved more than 35 rooms in the hotel right after new year. the place seemed fine, nothing impressive. however they were not flexible at all! every time we wanted to go out or come in, the security asked us about the room number, the bracelet number... felt like we were in prison! The... More 

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(65)
  • Room service(27)
  • Very nice(27)
  • Very good(19)
  • Ocean views(19)
  • Great time(15)
  • Pool area(14)
  • Beautiful beach(11)
  • Golf course(11)
  • Romantic dinner(10)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#5 Spa Hotel in Playa del Carmen
#5 Top resorts Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#6 On the Beach Hotel in Playa del Carmen
#10 Romantic Hotel in Playa del Carmen
#14 Family Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen

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