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Playacar Palace

4.0 of 5 Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Playacar Palace
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Playacar Palace
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2,559 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huntingdon, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

From arrival to departure the staff couldn't do enough for you. Service at the bars, around the pool, at reception and in the buffet restaurant (the only restaurant we used) was fantastic. Plenty of sunbeds, nice pool and lovely beach. Close to 5th Avenue for a stroll and shop and round the corner from the ferry to Cozumel. Good varied... More 

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

Travelled with British Airways to Cancun; never again! Awful service, seats that didn’t work and inedible food!. On landing at Cancun airport, it does take a while to go through customs as cases have to put through a scanner, you then put your hand on a button that randomly selects people for searches, get a green light and you are... More 

Was this review helpful? Yes 1
Guelph, Canada
11 reviews 11 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from another great visit to PP, our third this year. The high standard of attentiveness and service from all the staff continues to remain consistent Chefs Ignacio and Oscar delighted us with their culinary expertise while Bernice, Ivan, Christian, Martha and all the other servers and bartenders kept our glasses full. Berenize in the spa was great and... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and i came here for a friend's wedding last year and we just fell in love with the place. Great for family, not an adults only resort. Right next to playa del carmen which is great since some guests wanted to walk around town. the staff is awesome. the guests are friendly, and the food is excellent. our... More 

Was this review helpful? Yes 19
La Jolla, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just returned from another fun-filled, enjoyable week at Playacar Palace. This was our 5th visit, and we're returning in April ! Manager David has a great staff...allow me to acknowledge a few. Guest Svs: Elvira told my wife "I'll be your personal concierge." How's that for service. Public Relations: Both Cynthia and Nataly were helpful. Restaurant: The hardest working waiter... More 

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Sugar Land, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

We set up our trip through Beach Bum Vacations with Carey. We were attending a wedding. Carey made everything so simple for us and was very helpful with any questions we had, which were answered very fast. The property was very nice and the staff was excellent and extremely attentive to our needs! We made a couple of trips to... More 

Was this review helpful? Yes 18
Sonora, California
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent a week at Cozumel Palace followed by a week here at Playacar Palace - mid February 2015. We felt pampered and important at Cozumel (see that review) but felt a little ignored and left out at Playacar. The effort by the staff at Playacar Palace was less than what we expected. More than once we asked for something very... More 

Was this review helpful? Yes 1
Sarnia, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wow!!! That word sums it up. We travelled the last two weeks of January 2015 with my sister and her husband. The four of us had a fantastic time. We truly enjoyed this resort. As all of the other reviews have stated and I will again, the staff here is fantastic. They just can't do enough for you and everything... More 

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Clarkston, Mi
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Playacar Palace has always been one of our favorite Palace resorts, but this particular trip was our favorite vacation with Palace so far, mainly because of the exceptional service. This staff goes above and beyond to make sure that its guests feel special and well taken care of. We stayed in the honeymoon suite which gave us a spectacular view... More 

Was this review helpful? Yes 1
Rancho Cucamonga, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Have been to several Palace resorts, and they are all very good to great. The things that make Playacar a little different is it's location in the midst of the town of Playa de Carmen and the great beach. The food us better than most other Palace/Hard Rock resorts. The spa is very nice and Susana in the beauty salon... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(59)
  • Room service(23)
  • Very nice(22)
  • Ocean views(13)
  • Very good(11)
  • Pool area(11)
  • Beautiful beach(10)
  • Great time(9)
  • Golf course(7)
  • Romantic dinner(7)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 200
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#4 Spa Hotel in Playa del Carmen
#5 Luxury Hotel in Playa del Carmen
#5 On the Beach Hotel in Playa del Carmen
#5 Top resorts Hotel in Playa del Carmen
#10 Romantic Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Family Hotel in Playa del Carmen

3,130 photos of this hotel

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Hotel & grounds (537)
Room/suite (380)
Dining (345)
View from room (183)
Pool/beach area (574)
Business center/function rooms (22)
Family/play areas (10)
Bathroom (26)
Videos (4)
Other (700)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (321)
Beach (17)
Concierge Level Room (39)
Govenor Suite (67)
Honeymoon Suite (26)
Honeymoon Suite - 2 (36)
Pools (14)
Restaurants and Bars (30)
Superior Deluxe Room - Ocean View (32)
Superior Deluxe Room - Partial Ocean View (39)
The Hotel (21)

Management photos: Courtesy of the property manager

All management photos (28)
Dining (2)
Room/suite (4)
Hotel & grounds (4)
Pool/beach area (10)
Other (8)
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