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Playacar Palace

4.0 of 5 Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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#7 of 199 Hotels in Playa del Carmen
2,265 Reviews 4.5 of 5 stars
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Playacar Palace
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2,265 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (593)
Date | Rating
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English first
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Benito amazing service,attentive ,friendly ,brill.give this man the reward he deserves,also victor in the Asian restaurant,so attentive,and polite,excellent service!!!i would also like to mention all staff,from cleaners to management,beyond first class,will definitely stay again,and highly recommend,

Was this review helpful? Yes
New York City, New York
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just came back from our week vacation to Playacar Palace Resort. The experience was fantastic! Before I go into details, I want to thank the staff at Playacar Palace for making our stay a pleasant one! Special thanks to: Israel, Isabel, Portfiro, Sotero and Milicea. Israel you are an awesome waiter and you made our stay very special. Jose... More

Was this review helpful? Yes 1
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our first time staying in Playa Del Carmen and the atmosphere was much more relaxed and easy going compared to Cancun. The hotel is in a prime location with good access to 5th avenue and the ferry to Cozumel is right next door. The service from the staff was of a very high standard and the food was... More

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Aberdeen, United Kingdom
Top Contributor
76 reviews 76 reviews
66 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

absolutely loved this hotel, seemed very quiet, food was great, staff went above and beyond and the spa was to die for, handy for 5th avenue for shops and bars, no complaints, nothing more to say, outstanding

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We have been travelling to various part of Mexico now for the past 10 years or so, mostly to the Playa del Carmen area. This is the FIRST time that we have elected to return to the same resort TWICE. The reason is clear: The Playacar Palace has the best: • Intimate Service • Staff • Food • Location •... More

Was this review helpful? Yes 2
Barrie, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Playa del Carmen was a wonderful experience, August 2014, with 3 Generations enjoying the All Inclusive benefits offered by Playacar Palace. We celebrated my Mother's 79'th Birthday and our youngest son's 20th Birthday. Meals, beach, excursions, spa, and shopping all added to the experience - Resort staff made the experience extremely relaxing by assisting us locate a mobility scooter. Playa... More

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Newark, New Jersey
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I wish to recommend Playacar for a leisurely getaway. The staff (Moises, Renan, Ivan, Caesar, Pedro and Francisco) were exceptional. The beach is wonderful and quiet for this time of year. The staff generally was hospitable. My wife and I did absolutely nothing and enjoyed every minute of it. The room was nice with a wonderful view of the beach.... More

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We just returned from five days at playacar. This was my second time at Playa del CArmen but first here and first at an all inclusive resort. I was amazed at the hotel, we had a ground floor room across from the bar( great for when we would call the staff over to bring us drinks) which has a water... More

Was this review helpful? Yes 3
Portland, Oregon
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow. after reading the review "on our way". I felt I had to comment. I feel it's a little unfair to give a place one star before you have even been there. The reviewer seemingly has had very bad luck with her Palace experiences. I just want to mention the other side of the coin. I have been a Palace... More

Was this review helpful? Yes 7
18 reviews 18 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very versatile resort. Plenty of space and lots to do. The Spa, where do I start this was awesome. The men and women areas are super awesome and the choices of the cold pool and the sauna and steam rooms and then full on dressing areas are a great touch. The beach is not a beautiful beach,... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(66)
  • Very nice(28)
  • Room service(27)
  • Very good(19)
  • Ocean views(19)
  • Great time(15)
  • Pool area(15)
  • Beautiful beach(11)
  • Golf course(11)
  • Romantic dinner(10)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Playacar Palace 4*
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

2,919 photos of this hotel

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Hotel & grounds (460)
Pool/beach area (456)
Room/suite (341)
Dining (258)
View from room (156)
Business center/function rooms (20)
Videos (4)
Family/play areas (5)
Bathroom (21)
Other (850)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (321)
Beach (17)
Concierge Level Room (39)
Govenor Suite (67)
Honeymoon Suite (26)
Honeymoon Suite - 2 (36)
Pools (14)
Restaurants and Bars (30)
Superior Deluxe Room - Ocean View (32)
Superior Deluxe Room - Partial Ocean View (39)
The Hotel (21)

Management photos: Courtesy of the property manager

All management photos (28)
Dining (2)
Room/suite (4)
Hotel & grounds (4)
Pool/beach area (10)
Other (8)
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