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All 198 Playa del Carmen hotels

Playacar Palace

4.0 of 5 Resort (All-Inclusive)   |   Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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A recent review
5 of 5 stars reviewed yesterday
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1,961 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

Best hibachi food ever. Try the spring rolls and cake dessert. The entire hotel service, food and everything is excellent. The room service is great and the beach is nice. The pool has a ping pong table and is very fun for the whole family. I highly recommend visiting and staying at Playacar Palace for at least five days.

Was this review helpful? Yes 1
Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed yesterday NEW

We are Palace members and chose to stay at Playacar this past week. We've stayed at several other Cancun and Riviera Maya Palace resorts, as well as the Hard Rock in Punta Cana DR. This was one of our favorites. Not too big, like Moon Palace, but just right sized. We stayed in the sand suite (like a Governors suite... More

Was this review helpful? Yes 1
edmonton
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've stayed at numerous resorts in the Mayan Riviera and the service experienced at this resort was the best we've ever encountered, The morning staff in the restaurant, Cristal, Sotero and Ayanei were always prompt and pleasant. They never gave the impression that you were a nusiance and always treated you like a guest and friend. Always smiling and ready... More

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San Antonio, TX
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We liked this place. We went with our two teenagers. We had to get a rollaway for one of them. The room was nice, but there was a tub in the actual room. Who is going to take a bath when the rest of the family is right there? We had to crowd the rollaway in there, since the tub... More

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PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Boyzmom03 On behalf of Playacar Palace Resorts, I would like to thank you for gave us the opportunity to host you during your last holidays. Furthermore, I want to thank you for taking the time to share yours comments with us about your experience here. The jacuzzi inside the room is a hallmark of Palace Resorts, and one of... More

minnesota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We just returned from an incredible week at this resort. We have stayed here many times and have never been disappointed. All the staff are wonderful and make you feel like family, especially Gerardo and Ivan at the pool bar, Cesar with the entertainment staff and Carmen at the front desk. Can't wait to return in November

Was this review helpful? Yes 1
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you so much Urichbikes!! We all feel happy you had a great 3rd visit and we hope to see you back! Guadalupe, Neftali, Rodrigo, Israel, Juana,Nefatli, Cesar, Gerardo, Alma,Berenice and the entire Playacar Family hopes to see you again in November. Ps, I need you to take care of the bar! Hasta Pronto! D, Rubio Playacar Palace G.M. More

Guelph, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We just returned from our first trip to Playacar Palace yesterday and overall had a good vacation. When choosing our trip location for this year we spent a lot of time comparing reviews on Tripadvisor and chose this resort because of its location, size and the large amount of positive reviews. PROS: - location was AMAZING. The water was clear... More

Was this review helpful? Yes 1
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Sarah P I want to thank you for such a long review and for your kind words on TRIPADVISOR. Was an honor to have you and your entire group at Playacar Palace, your warm home away from home. We apreciantte your good comments about our food selection. Recently our team become bigger and better with a new chef with... More

Pasadena, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

Mr. Rubio is a wonderful GM. Staff such as Gaudalope, Porfirio, Sotero, Cristal, Ayunei, Ariemio, Meyril and Javier wiil make your breakfast and lunch enjoyable. Jaz and Quitzmal( managers of the 2 restuarants) are wonderful and so accomedating. The pool and beach staff are the best. You can not go wrong at The Playacar Palace

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PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Karen M, each you time you came, we treat you as our own family, and we pamper you as one of us. Thank you for you kind words, adn remeber that this is and will always be, your home away from home We really hope to see you back soon, hasta pronto D. Rubio Playacar Palace G.M. More

Virginia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Great week spent relaxing in some much needed sunshine. The staff and location make this resort a fabulous choice. Our room had a great view, but was quite plain. We were given 2 double beds instead of the King we were supposed to receive. The structure is in need of some rehab, but is kept very clean. The pool area... More

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PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Mdcrab73 I want to thank you for your review on TRIPADVISOR. The details are the most important in our business and they make the difference. All of us know that and we work hard to control everything, looking for perfection. I also appreciate your preference with Palace Resorts. Mara, Fernando Dionicio, Sotero, Rudolpho, Francisco Dominico, Luis Abel, Sergio, Perla,... More

Battle Creek, Michigan
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We called RCI with some questions and got steered towards this resort and the super all inclusive. You pay $400 per day for a couple and you can use $1500 for excursions or shopping in the resort for the week. What I didn't realize until I tried using the resort credits is that I have to be doing activities every... More

Was this review helpful? Yes 1
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear W0rldtravaler56 I want to thank you for choosing us for your stay, and also, want to reiterate my apology for the remarks. There are as[ects of our day we don't have control over, and gouvernamental taxes is one of them. I truly appreciate your feedback and I assure you that Palace Resorts do its best in order to provide... More

Regina, Canada
1 review
5 of 5 stars Reviewed 1 week ago

This was our very first time in Mexico and it was the PERFECT place to be for our vacation. We were made to feel WELCOME as soon as we arrived. Staff were Excellent and the facilities were SUPERB. The cleanliness of the resort was #1. We were treated as if we were part of the family which was a real... More

Was this review helpful? Yes
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you Larry M, for choosing us.The entire Playacar Family appreciate your kind words and we hope to host you again on your second visit to Mexico! Hasta Pronto! D. Rubio Playacar Palace GM More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(66)
  • Very nice(28)
  • Room service(27)
  • Very good(19)
  • Ocean views(19)
  • Pool area(15)
  • Great time(15)
  • Beautiful beach(11)
  • Golf course(11)
  • Romantic dinner(10)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#9 On the Beach Hotel in Playa del Carmen
#14 Family Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront Resort located steps away from Playa del Carmen’s famous 5th Avenue and the Cozumel Ferry Dock. Our amazing Resort features 200 appointed rooms, 3 restaurants and 4 bars. This Resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of “Playa” at night. Playacar Palace it’s all inclusive, all incredible and all yours… ... more   less 
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Hotel
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

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