We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 198 Playa del Carmen hotels

Playacar Palace

4.0 of 5 Resort (All-Inclusive)   |   Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Summer - Kids Stay Free
Save Saved
You added Playacar Palace to your Saves list
Playacar Palace
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
A recent review
Write a Review

1,960 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (493)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
San Antonio, TX
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed today NEW

We liked this place. We went with our two teenagers. We had to get a rollaway for one of them. The room was nice, but there was a tub in the actual room. Who is going to take a bath when the rest of the family is right there? We had to crowd the rollaway in there, since the tub... More

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

We just returned from an incredible week at this resort. We have stayed here many times and have never been disappointed. All the staff are wonderful and make you feel like family, especially Gerardo and Ivan at the pool bar, Cesar with the entertainment staff and Carmen at the front desk. Can't wait to return in November

Was this review helpful? Yes
Guelph, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

We just returned from our first trip to Playacar Palace yesterday and overall had a good vacation. When choosing our trip location for this year we spent a lot of time comparing reviews on Tripadvisor and chose this resort because of its location, size and the large amount of positive reviews. PROS: - location was AMAZING. The water was clear... More

Was this review helpful? Yes 1
Pasadena, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Mr. Rubio is a wonderful GM. Staff such as Gaudalope, Porfirio, Sotero, Cristal, Ayunei, Ariemio, Meyril and Javier wiil make your breakfast and lunch enjoyable. Jaz and Quitzmal( managers of the 2 restuarants) are wonderful and so accomedating. The pool and beach staff are the best. You can not go wrong at The Playacar Palace

Was this review helpful? Yes
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great week spent relaxing in some much needed sunshine. The staff and location make this resort a fabulous choice. Our room had a great view, but was quite plain. We were given 2 double beds instead of the King we were supposed to receive. The structure is in need of some rehab, but is kept very clean. The pool area... More

Was this review helpful? Yes
Battle Creek, Michigan
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We called RCI with some questions and got steered towards this resort and the super all inclusive. You pay $400 per day for a couple and you can use $1500 for excursions or shopping in the resort for the week. What I didn't realize until I tried using the resort credits is that I have to be doing activities every... More

Was this review helpful? Yes 1
Regina, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was our very first time in Mexico and it was the PERFECT place to be for our vacation. We were made to feel WELCOME as soon as we arrived. Staff were Excellent and the facilities were SUPERB. The cleanliness of the resort was #1. We were treated as if we were part of the family which was a real... More

Was this review helpful? Yes
London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at the Playacar Palace for a lovely relaxing week. The staff make this hotel very special. The pool is a little small but the beach makes up for this, amazing setting. We will definitely be returning to either here or the Cozumel Palace!

Was this review helpful? Yes
Sydney, Australia
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First of all I'm not a club member so I haven't visited other sister resorts so this review is purely based on our experience on this resort and not in comparison to others. We loved our stay at Playacar Palace. We stayed in a SUPERIOR DELUXE OCEAN VIEW room and it was fantastic. Clean, decorated beautifully and we used the... More

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We are here for 15 days and there have been many disappointments. Firstly despite a family booking some 6 months ago, we were split either side of the hotel. The room we were given with a young child was right by the late night bar, Señor Frogs. We got to move two nights later. Now we are in the more... More

Was this review helpful? Yes 2

Been to Playacar Palace? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(66)
  • Very nice(28)
  • Room service(27)
  • Very good(19)
  • Ocean views(19)
  • Great time(15)
  • Pool area(15)
  • Beautiful beach(11)
  • Golf course(11)
  • Romantic dinner(10)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#9 On the Beach Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Family Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront Resort located steps away from Playa del Carmen’s famous 5th Avenue and the Cozumel Ferry Dock. Our amazing Resort features 200 appointed rooms, 3 restaurants and 4 bars. This Resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of “Playa” at night. Playacar Palace it’s all inclusive, all incredible and all yours… ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Regatta Hotels, Orbitz, Expedia, Booking.com, Tingo, Venere, Cheap Tickets, Otel, Hotels.com, Agoda and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Hotel
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

Owners: What's your side of the story?

If you own or manage Playacar Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.