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Playacar Palace

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Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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$1500 Resort Credit
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1 room 1 guest
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2,924 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (774)
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Vancouver, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

The number one thing about this hotel is the excellent service from their excellent staff. From the time we arrived, Francisco made us feel right at home and even upgraded us to a Governor Suite which was a real unexpected treat. Francisco also did an excellent job at checking us out efficiently and painlessly. We enjoyed the pool and the... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

Stayed 8/2/15-8/19/15 Second time staying at this resort Loved it! Went with a group of 18. Upon our arrival, Lidia in reception greeted us with open arms. We arrived very early (9am). Once checked in Lidia showed us to the buffet and made us feel right at home. Our room was ready in a couple of hours (no biggie since... More 

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Alexandria, VA
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent 5 days with our two teenage daughters. LOVED it! The good: impeccable service, fantastic location (walking distance to 5th Street, the Cozumel ferry), quiet nights, social and fun but not crazy party atmosphere, very clean! The not-so-good: bathtub in the room? glass door to the toilet? no door on the shower? Maybe we were in a honeymoon room... More 

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Gold Coast, Queensland, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed at Playacar Palace a week ago for 5 nights, this was my first time in Mexico. Check in was simple and easy, when we told them it was our hunnymoon they automatically upgraded our room to an ocean view room which i didn't expect at all. The staff here go out of there way to please you to... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We have stayed in almost all cancun palace resorts' but this one was the worst of all of them. Service is trully a desaster. For example we requested towels and they took almost 6 hours to bring one. We requested a high chair for our kid and they denied it. Concierge is not worth the $100 bucks extra since they... More 

Was this review helpful? Yes 2
Dallas, Texas
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just returned from an awesome vacation. The cons would be the seaweed. Holy moly there was alot. This was definately not the hotels fault. However, we felt they could have gotten a front end loader, like other resorts, to help haul it off. The workers are working tirelessly to try to bury it, but without dregging the water and getting... More 

Was this review helpful? Yes 4
Vancouver, Canada
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Having visited the different Palace resorts,I can honestly say that Playacar Palace is an absolute gem of a resort. I have really come to appreciate just how special this place is, and this will be the only Palace resort that I will ever stay at with my kids. We arrived close to midnight after a 3 hour flight delay. We... More 

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Costa Mesa, California
1 review
4 of 5 stars Reviewed 1 week ago

It was a great experience, since we all were there to celebrate my mother's birthday, and my brothers birthday too. The staff at the Hotel were very helpful with the cake request with had for my mother and brother too. The tres leches cake was out of this world. I want to thank the head chef Oscar for over seeing... More 

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San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I spent 10 days at the Playacar Palace Resort and had an amazing time. We chose this resort for its location and size and were not disappointed by what they had to offer. We had a great room overlooking the resort and the sea, housekeeping services were excellent, they always checked to ensure we had everything we... More 

Was this review helpful? Yes 2
Irvine, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 4 nights at this Hotel. More than what i expected. My wife and i stayed with 8 other family member as Family vacation. From check in to check out can not complain about the service. I would highly recommend.

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Italian restaurant(41)
  • Room service(19)
  • Very nice(19)
  • Beautiful beach(9)
  • Ocean views(7)
  • Pool area(6)
  • Great time(5)
  • Romantic dinner(4)
  • Other resorts(3)
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3,427 photos of this hotel

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Hotel & grounds (575)
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Room/suite (417)
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Pool/beach area (624)
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Dining (369)
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Family/play areas (10)
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View from room (203)
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Business center/function rooms (27)
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Bathroom (26)
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Beach (17)
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Concierge Level Room (39)
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Govenor Suite (67)
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Honeymoon Suite (26)
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Honeymoon Suite - 2 (36)
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Pools (14)
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Restaurants and Bars (30)
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Superior Deluxe Room - Ocean View (32)
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Superior Deluxe Room - Partial Ocean View (39)
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The Hotel (21)

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Pool/beach area (9)
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Business center/function rooms (3)
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Hotel & grounds (4)
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Room/suite (5)
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Dining (2)
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Other (10)
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