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Playacar Palace

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Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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1 room 1 adult
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3,229 Reviews from our TripAdvisor Community

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Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed yesterday NEW

we booked this trip for me and my 10 sisters and were treated to wonderful spa treatments by Dulce, carmen, lucillia, Rosa. Our concierge tonia and livia who visited daily at the pool with treats increased my overall wonderful experience. We had many exceptional waiters with Dionicio, Tanya, Avita, Lionel with wonderful wines and perfect mayan coffee, Leonardo at the... More 

Helpful?
Thank Lizzy B
Toronto, Canada
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at Playacar Palace countless times and it keeps getting better every visit. We love how all the staff welcome us back as if were just gone for a few weeks instead of a year. Most remember us and is a fantastic feeling from the management down David Rubio to Luis, Ulises, Pedro, Leo, Sergio, Francisco, Quetzal and... More 

Helpful?
2 Thank Peter K
Toronto ON
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Outstanding staff, beach, pool, and activities. Great food at all outlets; Loved the king-sized bed- Spotless facility, private resort yet close to town/ Loved it! Enjoyable week for all! Will visit again

Helpful?
2 Thank carcarb
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had our destination wedding in the PlayaCar Palace, in Playa del Carmen, in January. There were 20 of us, in all. From our arrival to our departure, we were treated with excellence. The rooms are spacious, and there is a jacuzzi tub in every room. The hotel lobby staff were very courteous and efficient. The pool waiters were very... More 

Helpful?
2 Thank Kathleen P
Toronto, Canada
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We did our annual journey to Playacar Palace in January with our family of 8 including our two young grand-daughters. We all had a ball. We always enjoy the lovely facility, the wonderful beach, shopping on 5th Avenue and our trips to Cozumel. Mr. Dave Rubio deserves a lot of credit for surrounding himself with a group of loyal and... More 

Helpful?
1 Thank cled
Dutchess County, N.Y.
1 review
5 of 5 stars Reviewed 3 days ago NEW

We are members of Palace Resorts and just returned from our third visit to Playacar Palace, which happens to be our favorite resort. The staff are amazing (Francesco, Gerardo & Perla miss you already).You could not ask for better service of all the staff. Thankyou Moises for a wonderful check in experience and our beautiful room with the ocean view.... More 

Helpful?
Thank Pita
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you Pita, and er midss you already too. Gerardo, Antonio, Perla, Moises, Francisco and the entire Playacar Family will be happy to serve you again soon, and please, do not hesitate to contact me before your holidays to make all the arrangements. Hasta Pronto! D. Rubio Playacar Palace GM More 

Chicago, Illinois
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family recently stayed at the Playacar Palace for a week's vacation. What makes this place so great is the OUTSTANDING staff and service. These people really work hard, they always greet you with a friendly smile and greeting, and take a genuine interest in the happiness of guests. This goes for the front desk, the bellmen, the kitchen and... More 

Helpful?
Thank SidFarkus
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you SidFarkus On behalf of Playacar Palace Resorts, I would like to thank you for gave us the opportunity to host you on your last visit to Mexico and Riviera Maya. Furthermore, I want to thank you for taking the time to share yours comments with us about your experience here. I would like to say that you are... More 

zamora
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We heard a lot of great things about Alquimia so we knew that was something we wanted to tried. When we arrived at the hotel we were informed that the old Alquimia was no longer available and the last week a new concept was created: Alquimia evolved, we were told. FRIDA by Alquimia, which is the name of the new... More 

Helpful?
1 Thank sazul-alziras
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you for your comments and for be one of the first to try FRIDA our New Alquimia. W are sure it will be a great success. Hasta Pronto! D Rubio Playacar Palace GM More 

Franklin, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I spent our honeymoon at Playacar Palace. We were so happy with our our stay. The service was unbelievable and we will be back for sure! The beach was cleaned every morning. The drinks kept coming. Food was spectacular. Thank you!

Helpful?
Thank TAC0509
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you so much for your kind words, and for choosing us for such an special occasion are really important for our daily motivation, to know that people appreciates our effort, is higly appreciate it I hope we can have the oportyinity to host you in a future, and maybe with a little one?!?!. Hasta Pronto D. Rubio Playcar Palace... More 

Lincoln, Nebraska
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have been to several of the Palace reports and decided to try Palace Playacar for a change. It was about an hour from the airport and check in went quickly. It had a great beach if you like to walk the beach! It is also very close to downtown Playacar so if you want to go shopping, out to... More 

Helpful?
Thank Sue C
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you so much for your comments. The entire Playacar Family, specially the Spa Members truly appreciate it. The Spa at Playacar Palace AWE SPA was recognized this year on the first position of the 10 BEST SPAS IN MEXICO , and we will be happy to receive you anytime We do our best every day to treat our guest... More 

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