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Playacar Palace

Travelers' Choice award winner
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Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Playacar Palace
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2,867 Reviews from our TripAdvisor Community

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Traveler rating
    2,074
    556
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943
1,246
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (765)
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1 review
5 of 5 stars Reviewed yesterday NEW

We came here for the first time and got married on the beach here. Service, accommodations, and food were amazing. The sushi at the Japanese place was amazing and the rolls are HUGE!!! The Dream Art photographers did such an outstanding job we cannot stop looking at the photos. This was an amazing trip. We love Palace Resorts!!

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed yesterday NEW

When we first began planning our family vacation, we always spoke about what kind of hotel we wanted to stay in for a week down in Mexico. Several factors came up that we all wanted to see. Service, Friendliness, Cleanliness, and a place where we could genuinely escape. Playacar Palace hit every single point on that list. Upon arrival, our... More 

Was this review helpful? Yes 1
Spotsylvania, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

The food was good. the room was nice. the drinks are good and service is excellent. But I won't be back. I come for the pool and the beach. At the pool every day numerous chairs in good locations were "reserved" for the people dumb enough to pay for a time share or whatever they all it now. Most of... More 

Was this review helpful? Yes 4
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This was our 3rd trip to Playacar Palace - a clear sign that we love this place. Many of the negative comments in other reviews (the pool is small, shallow and in need of repairs; resort is a bit old) are true, but they are outweighed in our opinion by the rest. This is the resort where the staff are... More 

Was this review helpful? Yes 1
Franklin, North Carolina
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Playacar Palace is by far the quaintest of all the palaces. It is small enough to feel you are practically there alone and yet large enough to accommodate 6 restaurants/ bars. The food is superb. The room are gorgeous and very spacious. The shopping district is just around the corner. Feel like royalty at Playacar Palace

Was this review helpful? Yes 3
Winchester, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Seven days in concierge level....good stuff: great service, fish tacos, Amber beer, ceviche, service at beach (Leonardo), tequila. bar manager, bed, Asian food, Elvaria, location, room, VIP section, special dinners and visit to Cozumel. Not so good....ants on desserts every night (cover, pls), pool too shallow, no infinity pool, nacho's, beach, kids, and sub standard wine.

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for our friend's wedding. The hotel is beautiful with a modern touch. The food was excellent and the rooms were very clean and large. We received hotel credits and decided to book a photo shoot and an excursion to Tulum. Total relaxation and romantic.

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Anaheim Hills, California
5 of 5 stars Reviewed 1 week ago

Laura Castellanos was our Wedding Coordinator in July of 2015. She was absolutely AMAZING as was the whole entire staff at Playacar. I totally surprised my wife with the renewing of our wedding vows. Laura, the whole staff and I were able to keepo the surprise from my wife for a whole week. There were 21 of us there for... More 

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Buckley, Washington
5 of 5 stars Reviewed 1 week ago

My husband and I invited our children and grandchildren on our 50th Anniversary Celebration. There were 16 of us! We all love Playacar Palace and there friendly and helpful staff. Cristol was especially attentive during our stay. She always greeted us with a smile and made sure we had our beverages full will having breakfast or lunch at the buffet.... More 

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Charlotte, North Carolina
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

After a horrible start to our vacation that began at another Cancun resort, we were thankfully transferred to this beautiful property. Upon arrival the staff greeted us with a lavender scented ice cold towel and a welcome beverage. The check in area is open air and lovely. Check is was so easy - we arrived prior to 3pm so our... More 

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Hotel Review Summarization

What travelers say

  • Italian restaurant(41)
  • Room service(19)
  • Very nice(19)
  • Beautiful beach(9)
  • Ocean views(7)
  • Pool area(6)
  • Great time(5)
  • Romantic dinner(4)
  • Other resorts(3)
Questions? Get answers from hotel staff and past guests. Ask a question

3,408 photos of this hotel

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Pool/beach area (623)
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Room/suite (415)
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View from room (203)
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Dining (369)
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Hotel & grounds (574)
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Business center/function rooms (27)
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Family/play areas (10)
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Bathroom (26)
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6:20
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Other (802)

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Beach (17)
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Concierge Level Room (39)
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Govenor Suite (67)
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Honeymoon Suite (26)
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Honeymoon Suite - 2 (36)
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Pools (14)
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Restaurants and Bars (30)
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Superior Deluxe Room - Ocean View (32)
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Superior Deluxe Room - Partial Ocean View (39)
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The Hotel (21)

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Pool/beach area (9)
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Business center/function rooms (3)
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Hotel & grounds (4)
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Family/play areas (1)
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Room/suite (5)
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Dining (2)
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Other (10)
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