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Playacar Palace

4.0 of 5 Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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2,380 reviews from our community

Traveler rating
    1,726
    454
    137
    36
    27
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744
1,053
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35
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (626)
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berkhamsted
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Staff throughout the hotel could not be any more helpful. First time in Mexico and could not have wished for anything better. Right on the beach and next to both ferry terminal to Cozumel and in the heart of the town. Forget the rest and stay here!

Was this review helpful? Yes
Toronto, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

On our recent trip to Moon Palace, we took a day trip to our favorite Playacar Palace situated at the edge of famed 5th Avenue of downtown Playa Del Carmen. We had been there in September and had to make another visit with friends we were traveling with. Greeted by all our the familiar faces and spent the day at... More

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Nanaimo
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Everything was perfect and exactly as promised. Mara was as supportive and helpful as a wedding coordinator could possibly be. She knew I was nervous about planning our day at a place we had never been and she did so much for us. I could not have dreamed a better wedding. Everyone just walked around in heaven, not even able... More

Was this review helpful? Yes 3
Lake Hopatcong, New Jersey
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have been a member of Palace REsorts for many years. For the past three years, service has been lacking a lot. But finally Playacar Palace lives up to the name of Palace Resorts. Of upmost importance is that my wife is Vegan and the buffet restaurant went out of their way at every meal to make she had something... More

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Lower Sackville, Canada
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I vacationed here October 29-November 4th of this year. When we arrived, we were greeted with a cool, wet towel and a lovely fruit punch. Check in was seamless and within minutes, we were given directions to our room. The bellboy came up a few minutes later with our bags. One of my bags had been left... More

Was this review helpful? Yes 2
Windsor Locks, Connecticut, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Easy check in, wonderful beach, clean rooms, friendly people, excellent restaurants, great pools helpful advice and excursion planning, just an overall good experience. Such a wonderful staff of people, we hated to leave.

Was this review helpful? Yes 2
Scottsdale, Arizona
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is the best hotel ever from the time we checked to the time we checked.The staff were all welcoming and sweet. They came to all my needs.I feel like I could just stay here for ever. I could not make a complaint but it is a little older then the other palaces.

Was this review helpful? Yes 3
Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Playacar Palace Playacar Palace, what to say, what to say It's difficult to determine my judgement of you based on my experience today The luxury you claim to offer is wonderful and fun It'd certainly give resorts in Australia and New Zealand a run for their money, or is that money for run? One aspect of my experience bothers me... More

Was this review helpful? Yes 2
Boynton Beach, Florida
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an honest review. The resort is spectacular and the best in Playa del Carmen. The location is wonderful. The staff is professional and very courteous. The beach is the best in the area if you like crystal clear water and soft clean sand. The food and cocktail service and quality is five star. Anything you want, from room... More

Was this review helpful? Yes 4
Guelph, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We return to this resort at least 3 times a year since it opened and there are reasons we keep going back being service, location and "family". From the moment we arrive we are treated like royalty. The level of service is beyond words from all levels of staff and it is great to renew acquaintances with everyone. The food... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(66)
  • Very nice(28)
  • Room service(27)
  • Very good(19)
  • Ocean views(19)
  • Great time(15)
  • Pool area(15)
  • Beautiful beach(11)
  • Golf course(11)
  • Romantic dinner(10)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Despegar.com, Orbitz, TripOnline SA, Odigeo, Otel, Tingo and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#6 Spa Hotel in Playa del Carmen
#7 Top resorts Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#10 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#14 Family Hotel in Playa del Carmen

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