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Playacar Palace

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Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Playacar Palace
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Playacar Palace
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2,627 reviews from our community

Traveler rating
    1,903
    505
    153
    38
    28
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845
1,150
17
37
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Can't say enough about the excellent service we received last week at Playacar Palace. The staff truly knows the meaning of customer service. Special shout outs to the wonderful buffet staff; Porfino, Ceasario, Artemio, Meyra, Guadalupe, Sol and Edgar. And Martha was always showing up when we needed a refreshment on the beach or at the pool. Also, can't forget... More 

Was this review helpful? Yes 1
Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my first all-inclusive resort experience; I stayed at the Playacar Palace for four nights for a friend's wedding. The resort staff were so kind and the rooms were spacious and had incredible views. The wedding was on point: the setup on the beach was gorgeous, the ceremony was well orchestrated, and the photographers captured all the best moments.... More 

Was this review helpful? Yes 1
Spofford
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

The restaurant waitstaff are excellent and provide consistent service meal after meal. Our enjoyment of the breakfast buffet was accentuated by the service of Porfinio and his teammates (Meyra, Artemio, Sol, Edgar, and Guadalupe). They are gracious with their service and generous with their smiles and friendly manner.

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Edmonton
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went with a group of 30 for a wedding. Perfect venue, as a mid size resort it was easy to locate others around the pool and beach. Hotel is right off 5th, so no need to cab it for a night out. Service was the most outstanding I've received from an all inclusive. Staff were super friendly, always smiling, and... More 

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Calgary, Alberta, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our second visit to this hotel. Although it is smaller, it has great amenities and the staff were very friendly and attentive. The hotel has a great location at the south end of 5th Avenue so shopping is nearby. The restaurants also have a great quality and selection on the menu and wine list.

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Mount Prospect, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My family of 4 just got back from PDC and Playacar Palace. I would of given it 3 1/2 stars if I could. I don't consider this hotel an upscale resort which would warrant a 5 if all of the other amenities were top notch. The resort is looking a little tired. I'm sure back when it was brand new,... More 

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Riverdale, New Jersey
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been members with the Palace group for a few years now, but this was our first visit to Playacar Palace. Let's start with location. The resort is in Playa Del Carmen, so it was a good 45 minutes to an hour ride from the airport in Cancun. We arranged transport with Palace, and the pick-up and travel was,... More 

Was this review helpful? Yes 2
Baraboo
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is our second time in Mexico. Our group consisted of adults and teenagers. Rooms are very nice, we had four people in our room and asked for a cot. Lots of room for the additional bed. Our room faced the ocean and had a beautiful view. The only down side was that we were near the ferry to Cozumel... More 

Was this review helpful? Yes 1
jeffrx42
Contributor
20 reviews 20 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is only 200 rooms, so getting around is easy. Most of the guest were fifty and over. Food was very good and I especially enjoyed the room service in the morning. There is a 2 person tub in the room that takes up a lot of space. Sea weed in the water was a turn off. $1500 credit... More 

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Muskoka District, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We continue to return to Playacar because of the service(5 times). Along with Moon Palace this is the perfect two week vacation(8 times). From the management on down the respect you give is returned many times over. This trip as always there were extraordinary people that stood out from a otherwise tremendous staff. Isreal and Marco at breakfast. Carlos bartender... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Italian restaurant(51)
  • Very nice(21)
  • Room service(21)
  • Beautiful beach(10)
  • Ocean views(10)
  • Pool area(7)
  • Great time(6)
  • Very good(6)
  • Romantic dinner(6)
  • Other resorts(5)
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Beach (17)
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Concierge Level Room (39)
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Govenor Suite (67)
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Honeymoon Suite (26)
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Honeymoon Suite - 2 (36)
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Pools (14)
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Superior Deluxe Room - Ocean View (32)
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Superior Deluxe Room - Partial Ocean View (39)
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The Hotel (21)

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