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Playacar Palace

4.0 of 5 Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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#7 of 199 Hotels in Playa del Carmen
2,283 Reviews 4.5 of 5 stars
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2,283 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

For my boyfriend's 30th birthday I surprised him with a trip to playacar palace. My expectations were very high since I have family who have been to this resort before and have raved about it. When we first arrived at the resort we were greeted by someone who got all of our luggage out of the vehicle for us and... More

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

Travelled to this hotel with my Husband for our 30th Wedding Anniversay and have to say we have NEVER received such fantastic service anywhere before. Nothing was too much trouble. Staff tried very hard to remember the names of their guests and were forever asking if there was anything we needed. Cleanliness was obviously a priority, as there was always... More

Review collected in partnership with Virgin Holidays

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Red Hill, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I loved the location and the atmosphere of Playacar Palace. The local town is within walking distance and you can easily take the ferry across the channel to Cozumel Palace and visit the island for the day. The rooms are nice, restaurants are decent, and the pool and beach areas are great too. Highly recommend!

Was this review helpful? Yes 1
Yorktown, Virginia
Top Contributor
64 reviews 64 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We booked three rooms and there were six in our group. From the moment we arrived until we left (sadly) on our transfer van, the folks at Playacar Palace made our vacation magical. We arrived about 9:15am not expecting our room to be ready so we were prepared for that. We packed our bathing suits in a separate bag and... More

Was this review helpful? Yes 3
Mansfield, OH
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Excellent hotel and even better staff. Highly recommend. Very romantic. I would recommend this place to anyone. The food was extremely good everyday in any of the restaurants. It is close to many other attractions. Right next to the boat to Cozumel.

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Whitchurch-Stouffville, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just returned from a 7 day stay and have never seen a staff so damned happy doing their work! Without exception, they are all so very pleasant and professional, it made our stay so complete. The Spa was superb, location could not be better, food was just incredible and to top it off, the $1500 credit we were given made... More

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Stone Mountain, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

For my first experience this was wonderful. I've never felt so pampered in my life. The resort has 3 main restaurants featuring Itallian, Buffet style and Japanese. The food was delicious. The staff were very courteous and attentive to our every need. Barstaff insured you always have a drink/beverage of some sort in your hand. The beach was white sand,... More

Was this review helpful? Yes 1
Top Contributor
52 reviews 52 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

All inclusive aspect was great but pools not amazing (essentially only one and it's very small and shallow) and staff at reception/booking desks not very prepared to help you out which was disappointing. Simply said no to a lot of requests and wouldn't even make a call on your behalf. Rooms also ok but quite small and beds small too.... More

Was this review helpful? Yes 2
Wakefield, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a 5 night stay. The spa is absolutely amazing - heaven!! the beach is fantastic and a very special thanks to both Alma and Mariseta who looked after us through the day, while lazing on the beach. Mr Benito (fenito) Bar tender was great with us and fun!! Had a great stay.

Was this review helpful? Yes 3
Staten Island, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

As a senior citizen, I can actually say that this hotel had nothing special to offer us. While there was nothing wrong with it, I couldn't help but think that it is more suited to young families. There was only one pool which wasn't even four feet deep and depending on where you approached it from, it wasn't that easy... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(66)
  • Very nice(28)
  • Room service(27)
  • Very good(19)
  • Ocean views(19)
  • Great time(15)
  • Pool area(15)
  • Beautiful beach(11)
  • Golf course(11)
  • Romantic dinner(10)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

2,925 photos of this hotel

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Dining (260)
Hotel & grounds (460)
Room/suite (341)
Pool/beach area (456)
View from room (156)
Business center/function rooms (20)
Videos (4)
Family/play areas (5)
Bathroom (21)
Other (854)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (321)
Beach (17)
Concierge Level Room (39)
Govenor Suite (67)
Honeymoon Suite (26)
Honeymoon Suite - 2 (36)
Pools (14)
Restaurants and Bars (30)
Superior Deluxe Room - Ocean View (32)
Superior Deluxe Room - Partial Ocean View (39)
The Hotel (21)

Management photos: Courtesy of the property manager

All management photos (28)
Dining (2)
Room/suite (4)
Hotel & grounds (4)
Pool/beach area (10)
Other (8)
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