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Playacar Palace

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Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Best prices for: 1 room 1 guest
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Playacar Palace
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Playacar Palace
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2,733 reviews from our community

Traveler rating
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    526
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881
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I just returned from spending five wonderful, relaxing days at Playacar Palace. I traveled with a party of 12 family members, including grandparents, adult children and spouses, and grandchildren ranging in age from 2 to 20. As a group, we were so impressed with this resort that we are talking about booking again for the same time next year. First... More 

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Huntsville, Alabama
1 review
5 of 5 stars Reviewed yesterday NEW

We came to Playacar via my parents who are Elite Members of the Palace Resorts; this was our first time to Playacar and the area of Playa del Carmen. While we had some issues with receiving the correct colored wristbands and a room location that wasn't stellar...all of which got worked out with the help of the Abigail and Christina... More 

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Stoke on trent
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This trip was the second time we have stayed at this delightful "small" resort. I say small but it's not really by European standards it's just small compared to the other Mexican hotel conurbations. It's has around 250-300 rooms at a guess and is situated right on the beach next to the pier to Cozumel. 5th avenue with all the... More 

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Galveston
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First I want to say that because of a death in our family we had to return home early. With that being said, I want to start this review with my deepest appreciation to Mr. David Rubio (GM) and his Guest Relations staff, Cynthia and Natalie. Knowing we were upset they both made a bad situation bearable. They explained all... More 

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Southampton
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We are just back from a 5 night stay in Playacar Palace. The hotel is immaculate check in was friendly quick and easy. We were also very lucky to be given a free room upgrade. The pool is large and very clean with plenty of sun loungers. The service around the pool was incredible with a special mention to Perla... More 

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Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

One of the best overall experiences at an all inclusive. First rate spa, great dining, and the staff could not have been more pleasant, and accommodating. Close to town, and to the Cozumel ferry. You will not be disappointed.

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La Jolla, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Returned to Playacar after staying there Feb 2015 and had another grand time, this time for 10 days ! Got to see the resort's new restaurant-under construction-and recently learned it's now open. You'll use Resort Credits (300/couple, I believe), seating is limited, and I'm looking forward to attending Feb 2016. The Staff at Playacar continue to excel. Manager David Rubio... More 

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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel is in a great location, right next to a variety of shopping, eateries, nightlife and the ferry to Cozumel. The staff are very friendly and helpful. If any criticism it is of the computer system...as I went with a girlfriend we had booked a room with twin beds but the system didn't recognise this, after much insistence that... More 

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Scottsville, Texas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

From the time we checked in until the moment we left the service, food service, and entertainment were outstanding. We felt so comfortable and relaxed. We consider this the only place to stay when we go to Playa de Carmen.

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Deerfield, Ohio
2 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

The resort is beautiful and very well maintained. Our room was nice and cool. The lobby and common areas are not air conditioned as they are open to the air. The service was Amazing! ! I would have given five stars,,,, but the reservation/front desk was difficult to deal with. They charged us twice for our room. They told us... More 

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Hotel Review Summarization

What travelers say

  • Italian restaurant(41)
  • Room service(19)
  • Very nice(19)
  • Beautiful beach(9)
  • Ocean views(7)
  • Pool area(6)
  • Great time(5)
  • Romantic dinner(4)
  • Other resorts(3)
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Concierge Level Room (39)
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Superior Deluxe Room - Ocean View (32)
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Superior Deluxe Room - Partial Ocean View (39)
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The Hotel (21)

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