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All 199 Playa del Carmen hotels

Playacar Palace

4.0 of 5 Resort (All-Inclusive)   |   Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Ranked #8 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
FlipFlopsGirl_67 San Antonio, Texas
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2,158 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (559)
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English first
San Antonio, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at Playacar Palace July 21-26. We arrived and were greeted with a flower,a towel to help cool off and a refreshing drink ,check in was fast and painless. Thank You to David Rubio Manager for greeting us in the lobby. Then headed to our room before going to buffet for late lunch. As we opened the door to... More

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The Woodlands, Texas
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed 5 days at Moon Palace and then moved to Playa Palace for 2 days stay. Kids compared both hotels and complained as there were not many activities for kids. The hotel is nice, nice jacuzzi in the room. It lack with variety of restaurants as the Moon Palace. The beach at Playa is much better - calm and... More

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Mound City, Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

was here at playacar palace for aweek in july. son and daughter inlaw renewed their 25th year wedding vows. was a wonderful ceremony then reception food was great. then dinner for 33 people. staff was the greatest went all out for anything you wanted. the entertainment people was the greatest alexander, ivan, leo,cesar, and the great aline, they all remember... More

Was this review helpful? Yes 1
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Darlene Congratulations and thank you on behalf of our entire team for the delicate comment you have posted on TripAdvisor. Alexander, Ivan, Leo, Cesar, Aline, Martha, Marco and the entire Playacar family was really pleased to host you for such an special occasion. We do our best in order to know our guests by name and not by room... More

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I really enjoyed our stay at the Playacar Palace. We were taking a trip to PDC and sought a place we could just relax, get away from the daily grind and celebrate our anniversary. We were able to accomplish all that and more. First off, the location being near 5th and the ferry to Cozumel made it... More

Was this review helpful? Yes 2
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you on behalf of our entire team for the delicate comment you have posted on TripAdvisor. The entire Playacar family was really pleased to host you for such an special occasion. Please, contact me for your next stay with us to make all the arrangements of your travel. HastaPronto! D.Rubio Playacar Palace G.M More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Playacar Palace is a very nice resort it is smaller than most resorts on the boutique hotel size but the personalized service is great.Food is great ,quality is high the resort is spotless and rooms are clean up to date and very comfortable . Staff is great and went out of there way to make are stay perfect. I must... More

Was this review helpful? Yes 3
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Mr. Menendez We truly appreciate your review, was lovely to receive you at Playacar Palace for your family holidays! Thank you so much! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. All the Playacar Family will really proud and happy to... More

Swansea, Illinois
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Traveled to Playacar Palace from Moon Palace for the day. The chef made a red snapper at lunch that was a fresh catch right in front of the resort. While I didn't have any, the presentation was fun. The chef at the outdoor restaurant made our group a fantastic dinner. The food was awesome. My daughter is gluten free and... More

Was this review helpful? Yes 4
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear LVCoco We truly appreciate your review, was lovely to receive you at Playacar Palace for a day! Thank you so much! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. We hope to be your next choice for a future stay. All... More

West Grove, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My family and I vacationed at Playacar Palace from July16-July 23rd. We stayed in the Presidential Suite, which was fantastic. The beach is absolutely beautiful here. The sand is powder soft and the water is beautiful shades of blue. The people that work at the resort are so nice. Three people very much stood out to us. Perla who served... More

Was this review helpful? Yes 1
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Skinner2014 Perla and the entire Playacar Palace are pleased. It will be our pleasure to welcome you to your home away from home and guarantee that your future stay is excellent, surrounded by a relaxing atmosphere and a warm professional service provided by our team D. Rubio Playacar Palace G.M GM Tip. If you want this to be your... More

Bush, Louisiana
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just got back from a week here. This place has wonderful food, location to Cozumel ferry & shopping is perfect, the staff to always helpful & friendly. Room to relax at poolside or on beach. There is great locations for golf as well near by.

Was this review helpful? Yes 1
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you so much for your review and the time to write it. We really hope to see you back soon, and please, do not hesitate to contact me before fo you arrival. Hasta Pronto D. Rubio Playacar Palace GM More

San Luis Obispo County, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We went on vacation in June, and had a wonderful experience at playacar palace. We had a couples massages that was amazing. The people that really made our trip was Cesar, who did the pool entertainment. He had so much great energy and remembered us from the beginning of the trip. The other person was Nora, the cocktail server by... More

Was this review helpful? Yes 1
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Ericka M Thank you on behalf of our entire team for the delicate comment you have posted on TripAdvisor. Cesar, Nora and all the Playacar family is really please that you enjoy your stay with us The Entire Playacar Family is pleased that your visit has given you full satisfaction and hope to see you again in our beautiful... More

Adelaide, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family spent 4 days at this all inclusive resort a break after a hectic 4 weeks in the USA. The hotel is perfectly positioned within walking distance to central Player + most importantly in a clean part of the beach. The beach closer to the Ave Constituyentes is very polluted, we would definitely not swim at the other end.... More

Was this review helpful? Yes 2
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Merlot 1994 First and foremost, allow me to thank you for your warm to all the Playacar Family. We are working hard everyday to guarantee our guests the best experience possible, and we feel glad you did. We will be happy to receive you soon. Do not forget to contact me before your arrival to make all the arrangments... More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(66)
  • Very nice(28)
  • Room service(27)
  • Ocean views(19)
  • Very good(19)
  • Great time(15)
  • Pool area(15)
  • Beautiful beach(11)
  • Golf course(11)
  • Romantic dinner(10)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Playacar Palace 4*
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Playa del Carmen #6 Top resorts Hotel in Playa del Carmen #8 On the Beach Hotel in Playa del Carmen #8 Luxury Hotel in Playa del Carmen #10 Romantic Hotel in Playa del Carmen #14 Business Hotel in Playa del Carmen #15 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront Resort located steps away from Playa del Carmen’s famous 5th Avenue and the Cozumel Ferry Dock. Our amazing Resort features 200 appointed rooms, 3 restaurants and 4 bars. This Resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of “Playa” at night. Playacar Palace it’s all inclusive, all incredible and all yours… ... more   less 
Number of rooms
200

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