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All 199 Playa del Carmen hotels

Playacar Palace

4.0 of 5 Resort (All-Inclusive)   |   Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Ranked #9 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
dianeo712 London, United Kingdom
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2,217 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (580)
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Before you start reading this review I just want to let you know that it will probably be very long. I stayed at playacar palace from 7th -21st august with my daughter and my brothers family of 4. Before going I probably read a years worth of reviews just to make sure that I was choosing the right hotel for... More

Was this review helpful? Yes 1
Rotorua New Zealand
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and spent 7 days here for a special occasion our son's wedding [on the beach] and I have to say it was the best vacation ever from the moment we arrived from Cancun to the moment we left the resort, the service everything we could not fault. If anyone has the chance to have a vacation of a... More

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Augusta, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Karen and I had a wonderful time and were treated like royalty. We celebrated our 28th anniversary and were treated to a special private dinner. Service was terrific and I am sure I missed some but I must recognize the following: Leonel - manage at the Italian restaurant and oversaw our private anniversary dinner. Alberto, our butler who took care... More

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Bath, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed for 10 days in July and found the location , the staff and food to be first class.We enjoyed eating in the Italian and Asian restuarants where the choice , presentation and taste of the food was superb.We would like to thank Pearla , Israel and all the other staff for their attentive service and hospitality. Be sure... More

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Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place exceeded my expectations ! We found it a little bit difficult to find the entrance walking from 5th avenue initially , but once we did we settled into luxury mode pretty quickly . The staff are extremely polite and helpful . The rooms are beautiful , with King size beds, spa , safe, mini bar, and even hair... More

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Toronto, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

By the Grace of the Lord my wife and I have been fortunate enough to travel most of the world and have stayed at some very nice hotels & resorts..we are currently returning from a vacation that I am confident in saying has been the finest and most memorable vacations my wife and kids have enjoyed EVER. It was our... More

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London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had never been too Mexico before so didn't really know what to expect. Not sure if we just got lucky but he staff were genuinely warm and welcoming, the food was excellent and the drinks plentiful. The head chef, Fransisco Ulloa, was omnipresent making sure all the guest were enjoying their food. You can tell he took great pride... More

Was this review helpful? Yes 4
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you TimmmyD All the Playacar Family truly appreciates your comments about our service, and I want to thank you for the time to write your review on Trip advisor. Our main difference and goal is to know our guests by name and not by wrist band or room number. We feel proud you enjoyed your service and remember that... More

San Diego, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Playacar Palace is just awesome. Great food, great location, but most of all, the best service you can find...They strive to make you feel like you own the place - The people everywhere in the resort are there to take care of you...Guadalupe, Sotero, Edgar, Meira, Isabel, Araceli, Micelia, German, to name a few - OMG they are just awesome.... More

Was this review helpful? Yes 1
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Jorge Thank you very much for review, Guadalupe, Sotero, Edgar, Meira, Isabel, Araceli, Micelia, German, are an example of the passion we feel for our "job". The entire Playacar Family really appreciate your comments. Palace Resorts is well known for their concern about their staff, and I guarantee you that more than 3000 people are very pleased of working... More

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We just returned from a 6 night stay. It was the first all-inclusive experience for our family of four, and we loved how easy Playacar made it to enjoy our vacation without worrying about food and drinks. Service was superb, everyone worked very hard to help us enjoy our break. We booked through Costco and got a room upgrade, which... More

Was this review helpful? Yes 2
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Liz K, each you time you came, we treat you as our own family, and we pamper you as one of us. Thank you for you kind words, and remember that this is and will always be, your home away from home We really hope to see you back soon, hasta pronto D. Rubio Playacar Palace G. More

Jacksonville, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from Playcar Palace, it was great!! We traveled with two other couples just for a vacation from the daily grind. We thoroughly enjoyed our stay; the place was beautiful, the staff was super friendly (Perla, Ulesis, Javier, Fransico Javier, Julio, Silvia, Jessica, & Gerado just to name a few!), the food was super yummy, and the drinks... More

Was this review helpful? Yes 2
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Krystle M First and foremost, allow me to thank you for your warm to all the Playacar Family. We are working hard everyday to guarantee our guests the best experience possible, and we feel glad you did. We will be happy to receive you soon. Do not forget to contact me before your arrival to make all the arrangments... More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(66)
  • Very nice(28)
  • Room service(27)
  • Ocean views(19)
  • Very good(19)
  • Great time(15)
  • Pool area(15)
  • Beautiful beach(11)
  • Golf course(11)
  • Romantic dinner(10)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Playacar Palace 4*
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Top resorts Hotel in Playa del Carmen #7 Spa Hotel in Playa del Carmen #9 Luxury Hotel in Playa del Carmen #9 On the Beach Hotel in Playa del Carmen #10 Romantic Hotel in Playa del Carmen #14 Business Hotel in Playa del Carmen #15 Family Hotel in Playa del Carmen
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Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront Resort located steps away from Playa del Carmen’s famous 5th Avenue and the Cozumel Ferry Dock. Our amazing Resort features 200 appointed rooms, 3 restaurants and 4 bars. This Resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of “Playa” at night. Playacar Palace it’s all inclusive, all incredible and all yours… ... more   less 
Number of rooms
200

Questions & Answers

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8 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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