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Playacar Palace

4.0 of 5 Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Playacar Palace
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Playacar Palace
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2,571 reviews from our community

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820
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stratford, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our first time staying at Playacar Palace. Normally we stay at Moon Palace. Overall the experience met all of our expectations. The food and service was outstanding no matter where we ate. I have critized other resorts for their food, but we both felt the food at Playacar Palace was top-notch. The two main restaurants for the evening... More 

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Howe, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

I won't bore you with repeating what everyone else has said. Beautiful resort, amazing staff, could use a little updating, but I believe they are about to do that now. We were married at the Playacar Palace in November. It was simply amazing as usual. We had previously visited this resort, along with others, to pick the perfect spot and... More 

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New York
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

My Husband and I traveled here for the first time in Feb. We had been to other palace resorts before, just not this one. I would rate this hotel as a 5 but we had a few hiccups in our travels that warrent a small decline in rating. Mainly the transfer to and from the hotel and the booking of... More 

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East Meadow, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at various Palace properties. This one is not too big and the beach is really nice and convenient. The staff is always terrific! The hotel needs some updating but is really clean. As with most all inclusives, the food is decent but nothing to write home about. The hibachi dinner was fun and worth it. I The... More 

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Toronto, Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

FABULOUS STAY We keep coming back to this boutique resort, why? The Staff. Location, beach and amenities all great but the staff is what makes this gem worthy of multiple visits and is on our yearly visit list. The usual warm welcome form staff and management upon our arrival to see constant improvements. Lobby bar has new furniture being placed... More 

Was this review helpful? Yes 5
River Falls, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Wonderful place. Have been there several times. The spa is great. The evening entertainment is quite good. Never had a bad room. The food ,restaurants ,service ,all are first rate. The gift shop leaves a lot to be desired. Small not a good selection of items and pricey. Other Palace gift shops are much nicer. The other thing is definitely... More 

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PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you Susan for your comments that make us better day by day. From yesterday we started to reinvent the romantic dinner from the location to the menu. We are now on the tasting process and will be ready for the next week. I hope you will enjoy it on your next visit Hasta Pronto! D. Rubio Playacar Palace GM More 

Bellefonte, Pennsylvania
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our return to Playacar Palace met our high expectations. The service was outstanding, with waiters and attendants ready to answer questions and meet our needs--always with a smile. Our favorite waiter, Israel, greeted us in the diningroom by name. The new spa right on the premises meant we didn't have to travel by shuttle for treatments. However, I was a... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We have be staying at PP since they opened years ago. Every time, I say this was the ultimate experience, but it just keeps getting better!! The staff greets us each time with a warm "Welcome Back". It is like coming home.

Was this review helpful? Yes 1
Hinton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

When we arrived on Saturday at Cancun airport it was crazy. The had probably 15 planes in and it was a long line up just to get into the airport. Four and a half hour standing in a line that was creeping at a snail's pace is no picnic in that kind of heat. Apparently Saturday afternoon is very busy... More 

Was this review helpful? Yes 1
St. Louis, MO
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just spent a great, relaxing week at PLAYACAR Palace. Food and service are outstanding and worthy of 5 stars. Beach is great and proximity to town is fabulous. We loved the food and also entertainment , which changed nightly. No resort in Playa del Carmen is closer to town but more secluded in an intimate fashion. Once we made... More 

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(57)
  • Very nice(22)
  • Room service(21)
  • Ocean views(13)
  • Beautiful beach(10)
  • Very good(9)
  • Pool area(9)
  • Great time(8)
  • Golf course(7)
  • Other resorts(6)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#4 Spa Hotel in Playa del Carmen
#5 Top resorts Hotel in Playa del Carmen
#5 On the Beach Hotel in Playa del Carmen
#5 Luxury Hotel in Playa del Carmen
#10 Romantic Hotel in Playa del Carmen
#14 Family Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen

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