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Playacar Palace

Travelers' Choice award winner
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Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Playacar Palace
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2,801 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (755)
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California
1 review
5 of 5 stars Reviewed yesterday NEW

This resort is perfect for a family vacation. The staff goes above and beyond to make sure your vacation is amazing. Especially Israel, Cristal, Artemio, pastor and sol!!! I want to specifically highlight Isreal who accommodated every request from allergies to fresh juices... The spa is amazing make sure you ask for Bernice the most amazing Therapist. Susanna and Isrida... More 

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Frederick, Maryland
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is amazing. I didn't think there was such a thing as great buffet food but this place has it all. This is a gorgeous hotel with all food and drinks included. AND, there was a very generous hotel credit you can use at the spa, or some of the tours. We used ours for a couple's massage and... More 

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virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After staying here many times, I decided I really needed to do a post for this trip. From check in to check out, everything was 5+ stars. We were welcomed at the front desk by Gilbert and the other friendly staff. Carmen, came out to meet us and to bring us Champagne -- what a great way to start the... More 

Was this review helpful? Yes 3
Olympia, Washington
5 of 5 stars Reviewed 5 days ago NEW

I had the privilege of joining my mother-in-law as she treated three of her grandsons to a week at the Playacar Palace. Our experience there was more than I could have ever expected. The palace itself is beautiful. I loved all the openness, the airflow, the billowing curtains, the ever-present view of the sea. Our room was always cleaned to... More 

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California
Level Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Playacar Palace is a small all inclusive resort in Playa Del Carmen right on the beach. Check in was fast and easy. The room was nice, the bed is comfortable, and the shower is great. Free mini bar with alcohol, beer, water, juice, etc.. 3 restaurants on site: buffet, Italian, and Japanese. Staff is very attentive to your needs. Food... More 

Was this review helpful? Yes 1
Tipton, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The service was Excellent. We were well taken care of by everyone... especially our waiters: Dionicio, Sotero & Israel. They remembered what we liked and always saw to it that we had everything we needed. They were always very pleasant and helpful. We took advantage of the buffet most of the time. The food was Excellent; well prepared and beautifully... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This review is but an excerpt of our trip, as the vacation week has not been completed and I haven't the opportunity to finalize my impressions of the resort. Each day unfolds with something unique and memorable. The Saturday excursion is but a glimpse to our week of wonders. As we are located in the heart of the Mayan civilization,... More 

Was this review helpful? Yes 2
Ottawa, ON
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great, (fairly) small hotel with excellent service and a beautiful beach. Those expecting extravagant decorations and royal-like foyer and restaurants may be disappointed, but the resort has all you need to make it a great vacation. The facilities are super-clean and well-maintained, the restaurants always had a great selection and delicious food, while the hotel's PERSONNEL wes... More 

Was this review helpful? Yes 1
Toronto, Canada
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

I have visited many hotels in the area including, Cancun, Playa del Carmen, Cozumel and Puerto Morelos. PlayaCar Palace has an ok beach, and they are constantly cleaning it, but this year the seaweed has been unusually bad, however we did visit MoonPalace near the airport and the beach there was horrendously bad and smelly, which made the beach at... More 

Was this review helpful? Yes 1
West Midlands, United Kingdom
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort is about an hours drive from Cancun airport. Playacar Palace was the final location of our honeymoon. First and foremost, I have to comment on the outstanding customer service of this resort! I can't believe how friendly and efficient the workers were and every single worker that I met put in the same amount of effort as the... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Italian restaurant(41)
  • Room service(19)
  • Very nice(19)
  • Beautiful beach(9)
  • Ocean views(7)
  • Pool area(6)
  • Great time(5)
  • Romantic dinner(4)
  • Other resorts(3)
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3,373 photos of this hotel

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Pool/beach area (614)
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Hotel & grounds (573)
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View from room (200)
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Beach (17)
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Concierge Level Room (39)
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Govenor Suite (67)
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Honeymoon Suite (26)
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Honeymoon Suite - 2 (36)
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Pools (14)
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Restaurants and Bars (30)
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Superior Deluxe Room - Ocean View (32)
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Superior Deluxe Room - Partial Ocean View (39)
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The Hotel (21)

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Pool/beach area (9)
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Hotel & grounds (4)
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