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Playacar Palace

Travelers' Choice award winner
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Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Playacar Palace
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2,796 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (752)
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Tipton, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

The service was Excellent. We were well taken care of by everyone... especially our waiters: Dionicio, Sotero & Israel. They remembered what we liked and always saw to it that we had everything we needed. They were always very pleasant and helpful. We took advantage of the buffet most of the time. The food was Excellent; well prepared and beautifully... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

This review is but an excerpt of our trip, as the vacation week has not been completed and I haven't the opportunity to finalize my impressions of the resort. Each day unfolds with something unique and memorable. The Saturday excursion is but a glimpse to our week of wonders. As we are located in the heart of the Mayan civilization,... More 

Was this review helpful? Yes 2
Ottawa, ON
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a great, (fairly) small hotel with excellent service and a beautiful beach. Those expecting extravagant decorations and royal-like foyer and restaurants may be disappointed, but the resort has all you need to make it a great vacation. The facilities are super-clean and well-maintained, the restaurants always had a great selection and delicious food, while the hotel's PERSONNEL wes... More 

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Toronto, Canada
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have visited many hotels in the area including, Cancun, Playa del Carmen, Cozumel and Puerto Morelos. PlayaCar Palace has an ok beach, and they are constantly cleaning it, but this year the seaweed has been unusually bad, however we did visit MoonPalace near the airport and the beach there was horrendously bad and smelly, which made the beach at... More 

Was this review helpful? Yes 1
West Midlands, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This resort is about an hours drive from Cancun airport. Playacar Palace was the final location of our honeymoon. First and foremost, I have to comment on the outstanding customer service of this resort! I can't believe how friendly and efficient the workers were and every single worker that I met put in the same amount of effort as the... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Playacar Palace Resorts is beautifully designed, and well maintained. The right mix of style and comfort. Palace Resorts set a high standard for customer service in all their properties, so we relied on all our many past Palace experiences, and were not disappointed here. This was our first visit to Playacar and we're sure to return. the beach is clean,... More 

Was this review helpful? Yes 1
5 of 5 stars Reviewed 4 days ago NEW via mobile

Loved every part of my vacation. The staff were great. Guadalupe, sol, Israel,Deoucio, porfirio, soteyo. All every helpful. The food was off the wall great. But most of all the Staff was the best part. They help me so much when I wasn't feeling good. Guadalupe help me the most. Note his picture is at the bottom

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Sacramento,CA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were just at the Playacar Palace from June 17-24. It was our first all inclusive, and Mexico experience as a family. I picked Playacar based on the reviews here on TA. I am happy to say that my TA friends were right. We got a surprise upgrade to a sand suite. I got our package throughout Costco travel, and... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 6 days ago NEW

We just recently had our wedding here in the beginning of June. Our wedding day could not have been more perfect! As stated in every review, the staff truly is incredible! They will do anything for their guests. We had 40 guests and everyone throughly enjoyed themselves! Our on site coordinator was Laura Castellanos. She made our day stress free... More 

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Montgomery, Texas, United States
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We were here end of May again. Not to mention someone here is because of lack of space. Mainly at the restaurants there is Crystal, Israel,,Pedro, Bernice, Guadalupe, Sol always smiling. At customer services, tours and spa everyone very helpful and corteous always willing to help. The new restaurant Alquimia is absolutely the best we have been to. It is... More 

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Hotel Review Summarization

What travelers say

  • Italian restaurant(41)
  • Room service(19)
  • Very nice(19)
  • Beautiful beach(9)
  • Ocean views(7)
  • Pool area(6)
  • Great time(5)
  • Romantic dinner(4)
  • Other resorts(3)
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3,372 photos of this hotel

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Dining (367)
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Pool/beach area (614)
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Hotel & grounds (573)
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View from room (200)
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Family/play areas (10)
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Beach (17)
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Concierge Level Room (39)
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Govenor Suite (67)
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Honeymoon Suite (26)
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Honeymoon Suite - 2 (36)
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Pools (14)
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Restaurants and Bars (30)
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Superior Deluxe Room - Ocean View (32)
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Superior Deluxe Room - Partial Ocean View (39)
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The Hotel (21)

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Pool/beach area (9)
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Business center/function rooms (3)
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Hotel & grounds (4)
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