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Playacar Palace

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Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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2,747 Reviews from our TripAdvisor Community

Traveler rating
    1,994
    528
    157
    40
    28
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884
1,207
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37
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (739)
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staffordshire
Top Contributor
71 reviews 71 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This was our 2nd visit. We last visited 4yrs ago and normal never return to the same place but we did a tour to vegas,cancun and playacar so we were happy to revisit as we fell in love with the place before So check in was easy and we were offered alternative room of a sea view so we snapped... More 

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Florence, Alabama
1 review
5 of 5 stars Reviewed 2 days ago NEW

First of all this place is amazing and so beautiful. The staff is absolutely extraordinary. Jessica was the first to greet us and made us feel like family. The pool bar manager Jeraldo, i think spelling is correct, was fantastic. Also Fabiola was a big help. We felt at home and with family. These 3 are the main reasons we... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My fiance and I decided in Fall 2013 that we wanted to have a destination wedding, given a mixed family (my folks in the US, and his family living in Mexico). We just hosted 80+ guests at Playacar Palace in early May 2015. We reached out to Jaimi at Beach Bum Vacations early on in the process, as Jaimi was... More 

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Bluffton Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Let me preface this with saying we are members since 2002 and although we have visited several properties, we have only stayed at Moon Palace for the past 12 trips. Anyone who has stayed at Moon Palace understands the scope of size of that property, located on 487 acres. Airline issues got us off to a rocky start; however, those... More 

Was this review helpful? Yes 1
Rogersville, Alabama
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

7 glorious days in Paradise, May 22-29, 2015. Check in with Fernando was smooth and easy, our room was ready when we arrived and the drink we had upon arrival was cool and refreshing. The carnation was also a nice touch for the ladies as well. The swim up bar is a nice spot to get out of the sun,... More 

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Senior Contributor
28 reviews 28 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved the modern look of the Playacar Palace! For an all-inclusive, the food was great (always love the breakfasts!!) and sushi was very good! Although it was close to the pier where the Cozumel ferry docks, it was a blessing and a curse because it was very convenient, as with the proximity to señor frogs, the ferry caused waves. I... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 4 days ago NEW

Highly overated. Staff tries very hard to sell,sell,sell, free 1500 hotel credit, very limited, as to what you can get. If you do purchase something there is a whopping 16% tax on it. Pool small. Ocean full of seaweed. Food pretty good. Staff not very interested in you if you ask too much. Water leaking from floor above, through a... More 

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Tonbridge, England, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here between 14th and 28th May 2015. This was our second visit to this resort as we loved the place first time round in 2013. When we arrived we were told that they did not have the room we booked which was a double deluxe but we were given an upgrade to a beach front room but the... More 

Was this review helpful? Yes 3
Calgary, Canada
1 review
3 of 5 stars Reviewed 5 days ago NEW

We had our wedding here. The wedding department was great, Mara was amazing and made sure our day went perfectly as planned. Ricardo our dream art photographer was wonderful he took so many great shots we ended up buying more than we thought we needed. Staff at the resort was friendly. First four days was amazing until the last day... More 

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Texas
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I just returned from spending five wonderful, relaxing days at Playacar Palace. I traveled with a party of 12 family members, including grandparents, adult children and spouses, and grandchildren ranging in age from 2 to 20. As a group, we were so impressed with this resort that we are talking about booking again for the same time next year. First... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Italian restaurant(41)
  • Room service(19)
  • Very nice(19)
  • Beautiful beach(9)
  • Ocean views(7)
  • Pool area(6)
  • Great time(5)
  • Romantic dinner(4)
  • Other resorts(3)
Questions? Get answers from hotel staff and past guests. Ask a question

3,339 photos of this hotel

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Pool/beach area (608)
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Hotel & grounds (570)
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Dining (365)
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Business center/function rooms (22)
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Beach (17)
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Concierge Level Room (39)
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Govenor Suite (67)
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Honeymoon Suite (26)
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Honeymoon Suite - 2 (36)
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Pools (14)
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Restaurants and Bars (30)
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Superior Deluxe Room - Ocean View (32)
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Superior Deluxe Room - Partial Ocean View (39)
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The Hotel (21)

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Hotel & grounds (4)
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Room/suite (5)
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Dining (2)
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Pool/beach area (9)
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