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All 199 Playa del Carmen hotels

Playacar Palace

4.0 of 5 Resort (All-Inclusive)   |   Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
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Ranked #8 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Diana H McDonough, Georgia
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2,220 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (581)
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English first
McDonough, Georgia
Contributor
19 reviews 19 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for two night after my Moon Palace stay. I must say it was very relaxing. I ordered room service for breakfast, lunch and dinner. All meals were great. The resort is very quiet but that was what I wanted. I didn't go out at night but I did go out shopping on what they call 5th ave and... More

Was this review helpful? Yes 2
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Before you start reading this review I just want to let you know that it will probably be very long. I stayed at playacar palace from 7th -21st august with my daughter and my brothers family of 4. Before going I probably read a years worth of reviews just to make sure that I was choosing the right hotel for... More

Was this review helpful? Yes 2
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you jfor such a lovely and large review. I know that takes time to write it, and I deeply appreciate it, the entire Playacar family truly appreciates it. Is easy to attend guests like you and your lovely family. Was a pleasure and will be a pleasure anytime. As mentioned in my private message, thank you for your attention... More

Rotorua New Zealand
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and spent 7 days here for a special occasion our son's wedding [on the beach] and I have to say it was the best vacation ever from the moment we arrived from Cancun to the moment we left the resort, the service everything we could not fault. If anyone has the chance to have a vacation of a... More

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PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you Bruce for you review . The entire Playacar family truly appreciates the time to write it. Please, do not hesitate to contact me for any further questions or comments, will be a pleasure to receive you back Hasta Pronto D. Rubio Playacar Palace GM More

Augusta, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Karen and I had a wonderful time and were treated like royalty. We celebrated our 28th anniversary and were treated to a special private dinner. Service was terrific and I am sure I missed some but I must recognize the following: Leonel - manage at the Italian restaurant and oversaw our private anniversary dinner. Alberto, our butler who took care... More

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PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Dear Tommy Thank you for your very good comments! Leonel, Alberto, Javier, Gilbert, Victor, Quetzal, Martha, Angel and the entire Playacar family are proud that you enjoyed your stay at the resort. Congratulations for your 28th abbiversary.. se you on the 29th!!! Do not hesitate to contact me for your next visit Hasta Pronto D. Rubio Playacar Palace G.M More

Albany, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

From the moment we stepped off the plane ( As Dorothy would say from the Wizard of OZ ) Were not in Kansas anymore. Wow… people who actually smile….. It was so nice to walk out and see our name with the biggest smile on his face from our driver. When dropped off at the resort we received the same... More

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Bath, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed for 10 days in July and found the location , the staff and food to be first class.We enjoyed eating in the Italian and Asian restuarants where the choice , presentation and taste of the food was superb.We would like to thank Pearla , Israel and all the other staff for their attentive service and hospitality. Be sure... More

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PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Dear Billy663 On behalf of Playacar Palace Resorts, I would like to thank you for gave us the opportunity to host you on your last visit to Mexico and Riviera Maya. Furthermore, I want to thank you for taking the time to share yours comments with us about your experience here. I would like to say that you are now... More

Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This place exceeded my expectations ! We found it a little bit difficult to find the entrance walking from 5th avenue initially , but once we did we settled into luxury mode pretty quickly . The staff are extremely polite and helpful . The rooms are beautiful , with King size beds, spa , safe, mini bar, and even hair... More

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PlayacarPalaceGM, Director de Recepción at Playacar Palace, responded to this review

Dear Gama I would like to thank you for share your experience with us. I am very glad to know that you enjoyed the facilities, food and specially the service provided by our Staff who makes always their best to make your experience more enjoyable. Thank your once again for your preference and hope to see you again in Playacar... More

Toronto, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

By the Grace of the Lord my wife and I have been fortunate enough to travel most of the world and have stayed at some very nice hotels & resorts..we are currently returning from a vacation that I am confident in saying has been the finest and most memorable vacations my wife and kids have enjoyed EVER. It was our... More

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London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had never been too Mexico before so didn't really know what to expect. Not sure if we just got lucky but he staff were genuinely warm and welcoming, the food was excellent and the drinks plentiful. The head chef, Fransisco Ulloa, was omnipresent making sure all the guest were enjoying their food. You can tell he took great pride... More

Was this review helpful? Yes 4
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Thank you TimmmyD All the Playacar Family truly appreciates your comments about our service, and I want to thank you for the time to write your review on Trip advisor. Our main difference and goal is to know our guests by name and not by wrist band or room number. We feel proud you enjoyed your service and remember that... More

San Diego, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Playacar Palace is just awesome. Great food, great location, but most of all, the best service you can find...They strive to make you feel like you own the place - The people everywhere in the resort are there to take care of you...Guadalupe, Sotero, Edgar, Meira, Isabel, Araceli, Micelia, German, to name a few - OMG they are just awesome.... More

Was this review helpful? Yes 1
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review

Dear Jorge Thank you very much for review, Guadalupe, Sotero, Edgar, Meira, Isabel, Araceli, Micelia, German, are an example of the passion we feel for our "job". The entire Playacar Family really appreciate your comments. Palace Resorts is well known for their concern about their staff, and I guarantee you that more than 3000 people are very pleased of working... More

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Hotel Summarization (Beta)

What travelers say

  • Italian restaurant(66)
  • Very nice(28)
  • Room service(27)
  • Ocean views(19)
  • Very good(19)
  • Great time(15)
  • Pool area(15)
  • Beautiful beach(11)
  • Golf course(11)
  • Romantic dinner(10)

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Playacar Palace 4*
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Top resorts Hotel in Playa del Carmen #6 Spa Hotel in Playa del Carmen #8 On the Beach Hotel in Playa del Carmen #8 Luxury Hotel in Playa del Carmen #10 Romantic Hotel in Playa del Carmen #14 Business Hotel in Playa del Carmen #15 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront Resort located steps away from Playa del Carmen’s famous 5th Avenue and the Cozumel Ferry Dock. Our amazing Resort features 200 appointed rooms, 3 restaurants and 4 bars. This Resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of “Playa” at night. Playacar Palace it’s all inclusive, all incredible and all yours… ... more   less 
Number of rooms
200

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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