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All 201 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Iberostar Quetzal Playacar
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    Best deal 12/09/2014
    $219/night
    Good deal 12/11/2014
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    Good deal 12/15/2014
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Ranked #36 of 201 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Mindy W Omaha, NE
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2,639 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Omaha, NE
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed Nov 13-18 2014. It was my first time in Mexico but went with a friend who has been several times. She thought it was the best beach she has been to. The sand was beautiful, the water amazing, very large beach with plenty of chairs, huts and umbrellas available. The pool is huge and they also have plenty of... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for staying at IBEROSTAR Tucan & Quetzal and for publishing this excellent summary about your last holiday. We are happy to read that you enjoyed your first time in Mexico; thank you for praising our wonderful beach, pools, food, natural environment and the friendliness of our staff. To ensure... More

england
1 review
5 of 5 stars Reviewed 5 days ago NEW

Cant rate this hotel, its staff and the area highly enough! Gets a tick in every box in my opinion.. was truly paradise and didn't want to leave. The beach is outstanding and there's always plenty going on to ensure you don't get bored on the days you don't fancy heading out. Highly recommended!!!

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thrilled with your great remarks on our resort IBEROSTAR Tucan & Quetzal. Thank you for your praise to our facilities, our activities, the beautiful beach and exceptional staff. Our staff is committed to providing the utmost level in customer service so we are very happy to know that we were able to give you an excellent... More

Surrey, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband, 9 year old daughter and I stayed at Iberostar Quetzal from Nov. 2-11. Used Canada Transfers who were great, picked us up on time even though we had a 2 hr delay and arrived at the hotel 15 min early to pick us up. We chose this hotel due to reviews saying the jungle setting with animals and... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal for you recent vacation. We are glad to read that you had a great family vacation. Thank you for pointing out our gastronomy and for praising our jungle environment, the entertainers “Star friends” with the activities, rooms and our paradisiacal beach. Regarding our... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

My fiance and I visited Playa Del Carmen during the 2nd week of November. The Iberostar Queztal and Tucan Resort a one of the most beautiful resorts we have been to. The natural habitat and jungle within the resort is a nice touch. Service overall was top notch. All of the staff is hard working a very polite. Always a... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First and foremost, we would like to thank you for sharing the great experience you had in our hotel IBEROSTAR Tucan & Quetzal during your vacations. We are much honored to read your kind comments regarding our pools, beach, staff, food, entertainment activities and your appreciation for our tropical forest on site. We will pass your nice words... More

Templeton, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and i stayed at this resort from 9 November until 15 November. Room was a standard room 2408. Room was clean, and spacious. Comfortable bed in our opinion. Let me first say that this resort and the Iberostar Tucan are both connected. Other then each having their own lobbies, everything else is the same as far as i... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management and staff, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal for your recent visit to the Riviera Maya. We would like to express our happiness when reading how you highlighted our staff, rooms, delicious gastronomy also the entertainment activities and the beautiful beach. To ensure a memorable stay to... More

Corby, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This holiday was amazing, hotel was gorgeous. Always clean, food was lovely, staff were helpful and friendly :) beach an pool brilliant, And the jungle was amazing with the animals, we loved it! And cannot wait to return for two weeks next year. Thankyou so much for a brilliant holiday !!!! My favorite hotel I've been to. X x

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the staff and particularly the hotel Manager, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal. We are glad to know that you enjoyed your stay with us and you had wonderful vacations. Thank you for your lovely words about our wildlife, stunning blue watered Caribbean Sea, friendly staff and delicious cuisine.... More

Leeds, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Myself and my husband stayed for 2 weeks in September. We had an excellent time. We were lucky enough to have a room facing the jungle and each day the monkeys would come to our balcony. The rooms were spacious and clean and the air con worked well which was well needed and appreciated upon returning to our room each... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for your taking the time to post your feedback about your recent stay at the IBEROSTAR Tucan & Quetzal. We appreciate your kind words about our rooms, restaurants, our excellent staff and the beautiful jungle. We are very proud to read that we met your expectations because this is our main goal and the best reward... More

Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Quick booking in and very pleasant staff with a welcome drink after travelling from uk. I upgraded to room 2026 right near the pool and sea, no need to rush for sunbeds there's is plenty in both areas, but still people reserve them even thou there are signs telling people not to do. The rooms are tidy with limited English... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to express our most sincere gratitude for choosing our resort. We are thrilled to know that you had a pleasant holiday in our resort, thank you for your praise to our reception, the wonderful jungle with the exotics fauna, and our helpful staff. Regarding... More

1 review
4 of 5 stars Reviewed 2 weeks ago

Nice food, beatiful beach, the hotel is also very clean but among all that the staff made our trip. You need to go see Mauricio if you want to laugh a bit! is quite amazing!! If I go back to Mexico I'll consider going back to this hotel. only one deception there is no free WI-Fi

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management and staff of IBEROSTAR Tucan & Quetzal, we would like to thank you for choosing us for your recent visit to the Riviera Maya. We highly value your comments about our food, astonishing beach and our staff. We know that our team plays a valuable role in the vacation experience of our guests,... More

Lower Gwynedd, PA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a wonderful resort with unique amenities, but be sure this is a good match before booking. The connected resorts are teeming with wildlife which my family greatly enjoyed; almost like staying at a zoo! The staff were vigilant about cleaning up after the animals, but bare in mind you will come across animal "dirt" and you will smell... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for sharing your comments about your recent stay at IBEROSTAR Tucan & Quetzal, we feel privileged to have had the opportunity to serve you at our hotel. It is good to hear that you liked our tropical wildlife, rooms, variety of food and drinks. As mentioned, Our Maintenance and Housekeeping Team work hard to keep our... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Other resorts(14)
  • Great time(14)
  • Ice cream(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

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