We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 198 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Iberostar Quetzal Playacar to your Saves list
Iberostar Quetzal Playacar
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
88%
Ranked #34 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 5 days ago
Christian S Denver, Colorado
Write a Review

2,211 people have reviewed this hotel

Traveler rating
    1,307
    646
    163
    71
    24
See reviews for
792
752
23
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is on the strip in Playa del Carmen, but doesn't feel like it. The hotel grounds are well kept and beautiful with terrific locations that feel like you're in the rainforest miles from anyone else. Lots of wildlife on the grounds with iguanas, tortoises, agoutis, monkeys, tons of birds. The pool is great, really big with lots of palapas.... More

Was this review helpful? Yes 2
Indianapolis, Indiana
Top Contributor
131 reviews 131 reviews
23 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The following is a review that I wrote for the Tucan, but since the Tucan and Quetzal are really the same resort, I will also post it here for those considering the Quetzal: We just returned home from a 6 night stay at the Tucan. I am appreciative of the helpful hints I received from the Playa Del Carmen forum... More

Was this review helpful? Yes 8
Edmonton, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and spent a week at the Quetzal mid-March and we mostly enjoyed our stay. Pros: 1. The beach! It's gorgeous, no rocks, warm and beautifully blue. You can walk along this gorgeous stretch of beach into Playa del Carmen (40 min) or in the other direction along a stretch that has no hotels, just ocean on the left... More

Was this review helpful? Yes 6
Wilmette, Illinois
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I have never stayed at an all-inclusive prior to my stay at the Iberostar Quetzal. The last time I was in Mexico was over 20 years ago during my college spring break (Cancun). Boy has it changed! The room and grounds were clean. However, I found the beach on the dirty side. There was trash and leftover cups all over... More

Was this review helpful? Yes 2
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the Quetzal Iberostar 18 March for a two week stay and on check in we had been given a room with two single beds and we wanted a king, so reception said they would have one free in two days so we agreed to this and went to the room (which was spotless). We changed rooms two... More

Was this review helpful? Yes 5
Quebec City, Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the Quetzal Iberostar form Quebec City, Canada on March 15 at around 1 pm for a one week vacation. Checking in was pleasant, friendly and quick, with a nice drink provided during the process. The room would ready in an hour or two so it was just a matter of leaving the luggage with staff and changing... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, It is with great pleasure that we read your fine review, thank you so much for taking your time to share your vacation experience. We are very pleased that we were able to offer you a great vacation. We appreciate your compliments on our grounds, our delicious food and our beautiful Mexican fauna. We look forward to welcoming... More

England
1 review
5 of 5 stars Reviewed 1 week ago

what a fantastic hotel this is,,,the whole complex is kept in tip top condition by the staff,,,the buffet restaurants have a great selection of food on offer for everyones taste.A mention has to go to the star friends,,they keep you entertained all the way through your holiday,,and are smiling from start to end of the day,very very friendly,mauricco is excellente,,great... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Estimated guest, It was an honor to have had the chance of hosting your vacation at IBEROSTAR Tucan & Quetzal. We are pleased to read you had such a great stay with us. We are already looking forward to welcoming you back again hopefully in the near future! Best regards, QUALITY MANAGER IBEROSTAR Mexico More

Marietta, Georgia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very impressed by the Iberostar Quetzal. The hotel and grounds were beautiful, clean, and well maintained. The service, in all departments, was excellent and universally friendly. I can't say enough good things about it. I was also very impressed by the area. The airport (CUN) was totally modern and efficient, and the transportation prompt and well run. The... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are very happy that we were able to meet your expectations; thank you for sharing your vacation experience. We are truly pleased to read that you enjoyed your stay so much; we appreciate your nice compliments on our grounds, our facilities and our universally friendly staff. We look forward to welcoming you back at IBEROSTAR Tucan &... More

Tulsa, Oklahoma
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Iberostar Quetzal is by far the best resort we've stayed in so far. Clean, extremely friendly staff, good food, clean beach, so many excursions you can't do everything you want, and a resort that's off the hook! We had a beachfront room and were extremely happy with it. Between the lobby and the beach is a full on jungle with... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for your delightful review; it was a pleasure to have served you. We are very happy that you enjoyed your stay and that we were able to provide you a great vacation experience. We will be waiting to welcome you back again at our beautiful resort. Sincerely, QUALITY MANAGER IBEROSTAR Mexico More

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

We were impressed immediately with the beautiful grounds and the animals roaming freely around the resort. The staff were all friendly.The buffet was sufficient in variety . We had three a la carte meals and the Italian was the best. The beach is gorgeous and we split our time between it and the huge pool. We liked the ice cream... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to express our gratitude for you recent stay with us and for dedicating part of your time to share you nice review. It was an honor to have had the chance of serving you and your lovely family. We are very pleased to read your comments regarding our beautiful grounds and fauna. We are truly... More

Been to Iberostar Quetzal Playacar? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Great time(14)
  • Ice cream(14)
  • Other resorts(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#70 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Caribbean Online Mgt Corp., Tingo, HotelsClick, VISIT US, INC. , getaroom.com, Venere and Otel so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Hotel
Iberostar Quetzal
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Owners: What's your side of the story?

If you own or manage Iberostar Quetzal Playacar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.