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All 200 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Iberostar Quetzal Playacar
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Ranked #38 of 200 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 days ago
hoseman15 Nebraska
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2,776 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nebraska
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned from here with my wife and two other couples. Check in a little slow with only one staff member working front desk. Booked in June with travel agent and disappointed our group couldn't get rooms on the same floor. The resort is very clean , rooms are good sized, the grounds are very well maintained and the jungle... More 

Was this review helpful? Yes 5
Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Fist time to Mexico, and was not disappointed. The Quetzal and its sister hotel the Tucan next door are beautiful in there layout. The staff are all very helpful and friendly, and the beach is to die for, which for us was the best point as the superb pool was simply to warm to enjoy. We enjoyed all the restaurants... More 

Was this review helpful? Yes 3
Selby, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel from the 5/02/14 until 19/02/14, the entrance lobby is excellent after check in you are taken to your room, the room was very clean and the bed was very comfortable, bathroom was very clean, not the best veiw but acceptable, loved all the animals running around and the monkeys moving along the roofs of the... More 

Was this review helpful? Yes 1
Winnipeg
Top Contributor
80 reviews 80 reviews
16 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Quetzal and its sister the Tucan are among the best resorts we've ever stayed at. The rooms are spacious and clean, Safes for valuables are free to use in each room. The grounds are large and impressive, the resort was built in harmony with the natural surroundings. There is abundant wildlife. The shows are top notch. Amenities are also... More 

Was this review helpful? Yes 9
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Best hotel in the world. We were There for Christmas. Nice weather, super friendly stuff. Delicious food. Nice room, cool view and also Very nice garden with so many animals. We have really great time. If I Will go Back to Mexiko, Quetzal Will be my first choise.

Was this review helpful? Yes 5
Somerset West, South Africa
2 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We have been to numerous hotels in Cancun and Riviera Maya for the past 10 years. I have never been so disappointed for what I payed for. Before you book, please be advised that there are other hotels for the same price with higher ratings and better service. The food is awful. It appears to not be replenished and it... More 

Was this review helpful? Yes 10
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear client, First of all, we would like to thank you for your taking the time to write your comments about your experience at IBEROSTAR Tucan & Quetzal. We are really concerned to learn about your disappointment. Regarding our culinary offerings, please note that all the ingredients used in our restaurants and bars are fresh. Our Health & Safety team... More 

Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an epic family reunion for 19 people ages 5 year old to 85 years old, several teenagers and 3 young kids. EVERYONE had a great time. We read and reread the reviews before we left - people complain about the silliest things - this resort is GREAT. Now that we experienced it, I am very very impressed with... More 

Was this review helpful? Yes 12
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I've been to the larger resorts on the Mayan and must say this resort for the price has everything you would want or need. The resort is clean and well maintained, the food is good, the staff super friendly and accommodating, the beach is nice, the entertainment well put together and the wildlife something to experience.One of the things I... More 

Was this review helpful? Yes 7
Wisconsin
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

I usually write the vacation reviews, but my husband wrote the following to Iberostar. I wanted to share his thoughts... The Star Friends are amazing, hard working people. This particular group of staff are better at getting people involved and providing entertaining experiences than any other resort or cruise I've ever been on. Lots of energy and positive, upbeat, and... More 

Was this review helpful? Yes 9
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for the time you took to write your observations regarding your stay at our resort IBEROSTAR Tucan & Quetzal. We appreciate your comments concern to our beautiful nature full of wildlife, pools and our paradisiacal beach. Thank you for your praise to our entertainment team “Star Friends”, they offer... More 

Glasgow, Scotland, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

As this was our first visit to Mexico we were really excited and looking forward to weeks of sun and relaxation. Be aware after a long flight (11 hours for us) Cancun airport is a living nightmare. All arrivals now come in to the same area which means thousands of people trying to get down one flight of stairs and... More 

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Very good(51)
  • Steak house(31)
  • Lobby bar(24)
  • Star Friends(20)
  • Very nice(20)
  • Main pool(15)
  • Specialty restaurant(15)
  • Ice cream(14)
  • Other resorts(14)
  • Great time(12)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#22 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 Romantic Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen

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