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All 199 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Ranked #35 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Skylarc24 London, United Kingdom
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2,526 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (387)
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English first
London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed 1 week ago

Bought a holiday package from Thomas Cook for 7 nights. We were 2 Adults with a 14 month baby. Chose Iberostar Quetzal by reading some reviews in the internet. Flight to Cancun from London approximately 11 hours. Left London around 16:00 and arrived Cancun around 14:30 local time. Clearance from Immigration will take you about 15-20 mins depending on the... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your observations about your holiday experience. We are very pleased to know that you and your family had a fantastic time at our resort. Thank you for your great remarks about our cozy room, amenities and refreshing drinks.... More

Swindon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

First time staying all inclusive. Everything about this hotel is spot on and 5 star apart from the rooms. The aircon is the best thing about the room although are room had a beautiful view of a waterfall the interior was very tired fridge leaked and tv wasn't a 5 star quality, glass sliding door was broken and plastic garden... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your comments with us and other travelers. We appreciate your remarks about our cleanliness, room amenities and wonderful tropical jungle. Thank you for your praise about our delicious snacks and refreshing drinks, we will make sure that our Entertainment Team “Star... More

Houston, Texas, United States
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from my week stay at the Iberostar Quetzal and overall I enjoyed it as anyone would enjoy their vacation to the beach. Ive traveled to Mexico many times before and I always like to stay at a new property in hopes to find one better than the last. The rooms- [6] the beds were rather uncomfortable, the bedding... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for taking the time to share your comments about your recent stay at IBEROSTAR Tucan & Quetzal. We value your comments about our a la carte Steak House, Italian and Japanese restaurants, beautiful tropical flora and fauna, stunning Caribbean ocean and friendly staff. We are sorry, however, if our... More

cambridgeshire
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed from the 14th of August for two weeks and what a holiday we had from the reception staff to the gardener's just fantastic ! The entertainment staff amazing and so much fun to watch, the kid's club was the best I have EVERY known ! When your kids go they are 110% looked after and safe what a... More

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UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Second trip to this hotel and just as good as our first visit.The resort is great,hotel and grounds very clean.Staff are friendly and nothing is too much trouble for them.Lots of wildlife to see around the Jungle areas,Monkeys , Iguanas etc.We spent most of our time at the beach as it was a little cooler, the sea and sand were... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to express our most sincere gratitude for choosing our resort IBEROSTAR Tucan & Quetzal for the second time. We highly value your comments about our well kept grounds, exceptional staff, tropical wildlife and the gorgeous Caribbean Ocean. It is lovely to read that you were able to see giant turtles laying eggs... More

Midhurst, United Kingdom
Top Contributor
57 reviews 57 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed here several times now and absolutely love it! It's clean, the staff are welcoming, the food is excellent , the rooms are large and very well laid out. The room is large..the beds are huge! A good mini bar was available. There are no high rise hotels to worry about the view out of the windows in... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing for the 4th time our resort IBEROSTAR Tucan & Quetzal for your holiday in the beautiful Riviera Maya. It is a pleasure for us to read such a great review from loyal guests like you. We highly value your comments about our friendly staff, tasteful food, refreshing drinks, cozy rooms and its amenities. Our... More

manchaug,ma
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

First trip to Mexico for me and my husband and it was wonderful! The resort is beautiful and the grounds are spotless. All the staff works hard to maintain the resort and keep the grounds clean even with all the animals walking around. Swimming was great in the ocean the water is clean and clear. We ate at the Cozumel... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you very much for your taking the time to share your holiday experience at our resort IBEROSTAR Tucan & Quetzal. We feel much honored to have welcomed you for your first visit to Mexico. It is great to read such a positive review. Thank you for your gentle words to our hard working staff, well kept grounds,... More

Mississauga
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The resort was great for us and met our requirements. We enjoyed the "jungle" on site and all of the wildlife. The beach was wonderful, no shortage of Palpas or chairs. If the Palpas were all taken there where plenty of beach umbrellas available. Teenagers didn't like the lack of free wi-fi, but if you go the walkaway on the... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to express our most sincere gratitude for choosing our resort IBEROSTAR Tucan & Quetzal for your family holiday. We are very delighted to know that we fulfilled your expectations and we highly value your comments about our beautiful wildlife, stunning beach and fun activities offered by our Entertainment Team “Star Friends”. Regarding your comment on... More

Northern England
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

FLIGHT: Thomas Cook Airline, TV on back seat, good recent films on offer, 1 hot meal, 1 cold meal. TRANSFER. 1hr 40mins and last drop off. This was a pain. CHECK IN. Cold refreshing drink on arrival. Really friendly, very accommodating, quick, no fuss. ROOM. NO.2925 near reception. In blocks, 3 stories high, no lifts, .Air con, ceiling fan. Walk... More

Was this review helpful? Yes 9
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for your detailed comments about your holiday experience at our resort. We are delighted with your great remarks about our quick check-in process, refreshing drinks, wide selection of food at our buffet and a la carte restaurants; and cozy room with... More

Ipswich, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We were very happy with the service we received at all times duing our stay at the resort. The staff couldn't do enough and the entertainments team simply worked themselves into the ground each and every day!! The food was not really to our liking though and we were rather unhappy our daughter decided to exist on either hot dogs... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Great time(14)
  • Ice cream(14)
  • Other resorts(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

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