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All 201 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Iberostar Quetzal Playacar
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Ranked #37 of 201 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Emby P
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2,690 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Had a great time at Quetzal. The food was great and the drinking water was clean. We experienced no illness issues attributed to the consumable goods there. The beach was very nice and clean. The activities they offered were plentiful for both the adults and kids. The property is also close to undeveloped beachfront for those who like to explore.... More 

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uk
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Check in was fast and rooms were loverly. With a bell boy fetching our luggage. Food was out of this world. The variety was endless. Even the fussiest couldn't go hungry. There are 5 speciality restaurants which you have to book. 3 per week. Pools were beautiful and we'll maintained daily. With numerous games throughout the day. We had waitress... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management and staff of IBEROSTAR Tucan & Quetzal, we would like to thank you for choosing us for your recent visit to the Riviera Maya. We would like to express our happiness when reading how you highlighted the excellent service of our staff and our beautiful wildlife. Our aim goal is the complete satisfaction... More 

Woodbury, Minnesota, United States
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First of all, consider your prices. The staff are amazing here. They are energetic and fun, as well as accommodating. The only issues we had were the sewer odor that leaked into our room through the exhaust fan. This was also noticed by the guests on our trip. We also had a high percentage of visitors who got sick...upwards of... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First and foremost, we would like to thank you for taking the time to share with us and other travelers your recent stay at IBEROSTAR Tucan & Quetzal. We appreciate your nice words regarding our attentive staff; they are committed to providing a high standard of service in order to ensure continuous customer satisfaction. We offer an apology... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Just came home from the best vacation with 2 girlfriends celebrating our 60th birthdays. We all were overdue for a lux place that provided good food, rooms and great beaches. this place exceeded any expectations we might have had. The rooms were 1st class and extremely comfortable and great beds. we were in junior suites on the ocean. The only... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to express our most sincere gratitude for choosing our resort for such a special occasion as your 60th birthdays. Thank you very much for your kind words about our comfortable rooms, beautiful beach, pools and our excellent staff. Our Executive Chef will be delighted... More 

Pepperell, Massachusetts
Contributor
14 reviews 14 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Quetzal in Playa Del Carmen the week of Thanksgiving and would definitely return as it was up to the usual high standards of Iberostar. We did find it confusing however that the resort is actually two resorts – the Quetzal and the Tucan, who share the same beach, restaurants, etc., but have their... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We really appreciate your loyalty to our hotel IBEROSTAR Tucan & Quetzal, thank you for your taking the time to write such a fantastic review. Thank you for your comments about our beautiful flora and fauna, pools and our delicious gastronomy especially the Japanese restaurant. Your comments about the excellent service of our staff are a great source... More 

Horley, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my hubby stayed from 10th Nov for 2 wks all inc. We really enjoyed our time here apart from injuries be both incurred leaving us more or less immobile for the 2nd week - him playing football and me with a bad back. Despite that it turned out to be the best place if you could only sit... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for your taking the time to write this detailed review about your holiday experience at our resort IBEROSTAR Tucan & Quetzal. We are happy to know that you had wonderful holidays and were pleased with our grounds, tropical fauna, entertainments, staff, restaurants and buffets. We sincerely regret that you... More 

2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the iberostar quetzal from 17th nov- 2nd December. Myself and my fella had a fantastic time and couldn't fault anything. We visited Mexico same time last year but in the resort next door which is Sandos beach resort and spa again was faultless. This hotel does indeed knock the socks off Sandos but where to start... The... More 

Was this review helpful? Yes 10
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for taking your valuable time to write a comment about your holidays at our hotel IBEROSTAR Tucan & Quetzal. We would like to express our happiness when reading how you highlighted our facilities, the excellent service of our staff, rooms, gastronomy, the beautiful Caribbean beach and the tropical jungle. It is truly a privilege to have... More 

Carp, Canada
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here the second last week of November. This was our third visit and it didn't disappoint. The grounds are amazing and we enjoyed seeing the various wildlife. The beach is beautiful and we used a beach umbrella as we don't like to get up early to reserve a spot. The resort had made improvements since our last visit... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for your taking the time to post your feedback about your recent stay at the IBEROSTAR Tucan & Quetzal. We appreciate your kind words about our beautiful grounds and tropical jungle, beach and delicious food. We are very proud to read that we met your expectations because this is our main goal and the best reward... More 

montreal quebec canada
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just a quick heads up before the hotel review: we used Canada Transfers to get us to the hotel and back-fantastic. They even advised Nolitours that we wouldn't be using the bus. We were on our way in seconds and enjoying a cold Corona on the way. As a result, we arrived way before everyone else and were the only... More 

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for visiting us. We are glad to know that you were able to enjoy all our services. We want to thank you for your positive comments regarding our check in, comfortable rooms, pools, the spectacular beach, staff, delicious food and our... More 

Boylston, Massachusetts
Top Contributor
56 reviews 56 reviews
15 hotel reviews
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 14th visit to the Quetzal and we had a fantastic time. Starting with check-in, it was great. Our room (same one every time we go) was ready when we arrived at about 3:00 PM. There was a mix up with the other room we had reserved for my husbands brothers but they changed it with no problem.... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your holiday experience. We appreciate your loyalty to our hotel. It was an honor for us to have welcomed you for the 14th times, we are very pleased to know that you had another fantastic time with us. We value your... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Other resorts(14)
  • Great time(14)
  • Ice cream(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#29 Romantic Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen

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