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All 199 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Iberostar Quetzal Playacar
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Ranked #37 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
JulieS54 London, United Kingdom
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2,549 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We made our 3rd visit to this hotel in Early September, and found the standards had dropped in comparison to recent years. We chose to return as we love the wildlife and the beach, but felt this time that the hotel services had descended into mediocrity not worthy of 4 stars. It took us approximately 2.5 hours to check in,... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for sharing your comments about your holiday experience at our resort IBEROSTAR Tucan & Quetzal. We regret to know that your stay was not as expected and did not live up to our usual level of service As per the check-in process, we are sorry about any inconveniences experienced. We would like... More

neston
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Second time around at this hotel and will be back again in two years, not a lot has changed since our last visit in 2012 and why change such a lovely place, the staff which ever job they were doing where always so polite, the hotel and grounds are kept to the highest standard and the wildlife is amazing even... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First, we would like to thank you for choosing IBEROSTAR Tucán & Quetzal for your holiday and for writing such a nice review. Thank you for pointing out the friendliness and helpfulness of our staff. We will make sure that they receive your encouraging words. We are glad to know that you enjoyed your stay with us and... More

Victoria, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at the Iberostar Quezal for 8 nights in mid-August and found the resort to be nice but lacked in several key areas to make us believe this was a 4 star. The staff did not seem happy, unlike other properties we have stayed at in PDC or Cuba, this resort's staff seemed overworked and unsatisfied..even when tipping. Rooms... More

Was this review helpful? Yes 1
York, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Visited in August for two weeks. Been to Mexico for the past 6 years on holiday and we love it, Mexico has so much to offer. The grounds to this hotel are simply beautiful. And I think that must be down to the hotel being an Eco site. But for me the down side to this 'Eco-hotel' is no communal... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing our resort IBEROSTAR Tucán & Quetzal for your vacation experience in Mexico. We highly value your comments regarding our wonderful grounds, beautiful beach and excellent food. As you said, our resort was designed to be open and integrated with our tropical flora and fauna. Fans are placed to help with... More

Gorleston-on-Sea, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

1st time there & can't wait to go back! Just returned from a marvellous holiday in Iberostar Quetzal. We spent the first 2 days exploring the jungle walk of the hotel grounds. Amazed by the natural habitat within the grounds and how well it is all maintained. You see the staff working hard constantly, but it is obvious that there... More

Was this review helpful? Yes 7
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucán & Quetzal for your recent vacations and for lettings us know about your experience with us. We appreciate your kind comments regarding our beautiful premises, wonderful jungle and the excellent service provided by our dedicated staff which is always pleased to receive compliments like yours. Thank you for... More

Weston-super-Mare, England, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

the only bad review im going to write is I will never fly with Thomas cook again there awful... this holiday is a must do for any family it is a tropical paradise the staff are so friendly and a good laugh the food is amazing the rooms are lovely and cool theres no way I could pick a fault... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of IBEROSTAR Tucán & Quetzal Management and staff, we would like to thank you for choosing us as the destination for your vacations. We also thank you for taking the time to post a review about your experience. We are thrilled to know that you had memorable stay and that our great staff, restaurants, rooms, and... More

Georgia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

My Family has stayed several times at this hotel. We love the jungle right outside our window. Monkeys, peacocks, tortoise and other animals make this hotel their home. The resort has a wonderful beach. We love to go to the beachside restaurant for breakfast and lunch. The always changing lunch buffet is wonderful. My son loved that he can always... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of our Management and staff, we would like to thank you for choosing one more time IBEROSTAR Tucán & Quetzal for your recent holydays. We are very glad to hear that during your holiday you were very pleased with our facilities and our friendly staff who always work towards the satisfaction of our guests. We also... More

Manchester, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from our 8th 2 week holiday at this wonderful resort. I will not review the airport/transfer/tour company, as I feel this has nothing to do with the hotel...but feel free to ask me anything about these, and I will try to answer honestly. Reception/front end staff....very helpful and will always try to resolve any problem you... More

Was this review helpful? Yes 9
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for your review, we really appreciate your loyalty to our hotel IBEROSTAR Tucán & Quetzal. We are grateful for your comments on our comfortable rooms, reception, excellent food and drinks and we also really appreciate your wonderful words about our Entertainment Team. Likewise, we will pass your review on to our Management... More

London, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Bought a holiday package from Thomas Cook for 7 nights. We were 2 Adults with a 14 month baby. Chose Iberostar Quetzal by reading some reviews in the internet. Flight to Cancun from London approximately 11 hours. Left London around 16:00 and arrived Cancun around 14:30 local time. Clearance from Immigration will take you about 15-20 mins depending on the... More

Was this review helpful? Yes 10
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your observations about your holiday experience. We are very pleased to know that you and your family had a fantastic time at our resort. Thank you for your great remarks about our cozy room, amenities and refreshing drinks.... More

Swindon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

First time staying all inclusive. Everything about this hotel is spot on and 5 star apart from the rooms. The aircon is the best thing about the room although are room had a beautiful view of a waterfall the interior was very tired fridge leaked and tv wasn't a 5 star quality, glass sliding door was broken and plastic garden... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your comments with us and other travelers. We appreciate your remarks about our cleanliness, room amenities and wonderful tropical jungle. Thank you for your praise about our delicious snacks and refreshing drinks, we will make sure that our Entertainment Team “Star... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Great time(14)
  • Ice cream(14)
  • Other resorts(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

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