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Iberostar Quetzal Playacar

Travelers' Choice award winner
3.5 of 5
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Quetzal Playacar
Best prices for: 1 room 1 guest
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Ranked #34 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed today
shblital Vancouver, Canada
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2,929 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
2 reviews
5 of 5 stars Reviewed today NEW

We had a lovely time at this hotel. The beach was gorgeous! The staff is friendly and professional. The hotel is well maintained. The room was comfortable and well kept. I'm a Celiac and the hotel provided me with a letter to give the service staff. Dafne was an amazing help to me, giving me a buffet tour of all... More 

Was this review helpful? Yes 3
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

The resort is wonderful, the jungle is amazing with all the animals!!!! The rooms were clean as well as the resort, no humidity smell on 2nd and 3rd Floor. The balcony on 3rd floor are so nice with the straw roof even if less sun comes in. The staff is ok but not always as quick as we would like... More 

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Louisville, Kentucky
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed from April 10 to 16. Our goal was sun and beach. Weather was perfect and the beach is beautiful. The hotel works very hard at clearing the seaweed deposited by the tide. The food is good but if you are expecting gourmet you are in the wrong place. The food is tasty and plentiful. We have eclectic tastes... More 

Was this review helpful? Yes 4
Maidstone, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Our stay at this hotel was great, our first time in Mexico and the service and standard was first class with everything you needed. May I just say the two girls in the Lobby of Quetzal made our drinks in the evening enjoyable Elia Dominguez Gtz and Rosy Islas Briceno, I hope the manager passes on this to the girls... More 

Was this review helpful? Yes 4
somerset uk
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We were returning customers so already knew how beautiful this hotel was. Hotel and staff were 5* our problem was USA spring breakers. Gangs of youths( Average 10) roamed the hotel and beach, day and night. Very drunk and language especially on beach where most families were was absolutely file. There was no where you could go to get away... More 

Was this review helpful? Yes 10
Marquette, Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I just returned from 7 days at this resort. I highly recommend!! Grounds- gorgeous. Excessive gardens, trails, animals, monkeys, ponds, beautiful!!! This place is HUGE. Staff--very friendly. Everyone greets you with a smile whether they are serving you or just passing by. Otilia the pool waitress sticks out. She was always smiling and attentive. Food- good. Japanese was my favorite.... More 

Was this review helpful? Yes 8
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband & I , and sister & brother in law stayed at the Iberostar Quentzal for 8 nights for our Mexico vacation. It was my sister & brother in laws second stay here. They had stayed 10 years earlier & loved the place, they said it hadn't changed We loved ours stay! We were treated like Royality. The atmosphere... More 

Was this review helpful? Yes 1
O.P., Kansas, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Senior Spring Break sounds scary & it is! But, this was the perfect place to do it. The grounds are beautiful, pools are immaculate and our room was on the beach. The room was spotless and not a gecko in sight. Tons of wildlife on the resort, which, incidentally, woke us up each morning. But, hard to sleep there anyway... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for being part of the IBEROSTAR Tucan & Quetzal experience and for posting this review about your recent spring break vacations. We feel honored to read that you found our hotel to be the perfect place for your holidays due to the beautiful grounds and your ocean front room. Thank you as well, for highlighting the... More 

Winnipeg, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort is the perfect place to relax. The beach is huge and the sand is perfect. The grounds are very well kept.The rain forest is gorgeous and makes for an exciting walk to the lobby, lounge and restaurants. Our room was spacious, comfortable and clean. The pool is massive, room for everyone. Lots of wildlife around, sometimes on your... More 

Was this review helpful? Yes 10
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would to thank you for staying at IBEROSTAR Tucan & Quetzal and for taking the time to write about your experience. We are overwhelmed to know that our resort was the best choice for you recent relaxing holidays. It is satisfying to read that you enjoyed the beach, the mystic jungle and the huge pool. Thank you... More 

Gaylord, Michigan, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Here are the keys to getting to most out of the Quetzal or the Tucan. Get in building 10 or 20. If you're not on the beach, why bother. Also, if you are a couple/not bringing little kids, go somewhere else. Go to an adults only resort. The best in QRoo is the Iberostar Grand, if you can swing it... More 

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Hotel Review Summarization

What travelers say

  • Very good(37)
  • Steak house(25)
  • Lobby bar(20)
  • Star Friends(13)
  • Very nice(13)
  • Main pool(12)
  • Ice cream(11)
  • Specialty restaurant(10)
  • Great time(9)
  • Kid Club(6)
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