We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Iberostar Quetzal Playacar to your Saves list
Iberostar Quetzal Playacar
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
88%
Ranked #36 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
AnnaNCoe London, United Kingdom
  • Overview
  • Reviews (2,419)
  • Photos (3,185)
  • Amenities
  • Room tips (369)
  • Location
  • More
Write a Review

2,419 people have reviewed this hotel

Traveler rating
    1,432
    706
    174
    82
    25
See reviews for
882
837
26
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (369)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is for all you beach lovers looking for a treat... Beach - nice white(ish) soft sand and an extremely wide expanse of beach which is surprisingly clean (except around the sun loungers where you'll find the odd cigarette butt etc.) The sea was a magnificent bright turquoise colour, clear (which is important if like me you like to see... More

Was this review helpful? Yes 3
Boston, Massachusetts
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Considering the price paid for this hotel, I was less than delighted. Service was slow, rude, and inconsiderate. We had to wait for a long time to get checked-in, buy WiFi (Yeah, that's not included in the resort fee, and it isn't cheap either!), check-out, get service for any issues at the hotel... I was here for a family wedding,... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Cheltenham, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here from the 6th-20th July and had a brilliant time. We were in room 2152, the balcony had a nice view (mainly of the beach of the hotel next door and a bit of the sea!) and the room had a huuuuge bed and massive shower. This block is the closest one to the beach and pool (without upgrading... More

Was this review helpful? Yes 4
Cambridge, England
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Hotel was lovely, the staff in general very eager to please, with the exception of 1 waiter in the buffet restaurant but we spoke to the manager and after that there were supervisors in the restaurant every evening and service was fine. The Steak house was excellent and they even bought my Son another fillet steak when the waiter... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we highly appreciate your observations about our resort IBEROSTAR Tucan & Quetzal. Thank you for your compliments about our resort and staff. Furthermore, our team of cooks and the Chef will be very excited to know that you were satisfied with our a la carte Steak House restaurant and also with our wide selection in... More

Norman, OK
Top Contributor
113 reviews 113 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a nice resort. It is larger than the Iberostar Cozumel, with more guests, but the main pool was never crowded. The beach is gorgeous (but no reef /no snorkeling). The main restaurant is approached via attractively-covered bridges, with adjacent waterfalls. The grounds retain numerous trees, and there were almost always howler monkeys present during some part of the... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for your comments about your vacation experience at our resort IBEROSTAR Tucan & Quetzal. Your appreciation for our beautiful pathways with so much wildlife, our tropical atmosphere, pleasant pool areas and our hard working staff is a great honor to us. Thank you for highlighting our cuisine. Our Executive Chef will be... More

Wakefield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We visited this hotel and this was our first time in Mexico,we stayed here for 2 weeks and had the best time ever. ROOM Our room was lovely and clean and the air con was perfect,we had a jungle view and got visited on a daily basis by the monkey,our fridge had a range of drinks but some times they... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for choosing our resort and for sharing your detailed comments. We feel much honored to have welcomed you for your first time in Mexico and to know that we were able to provide you with the best time ever for you.... More

A TripAdvisor Member
3 of 5 stars Reviewed 6 days ago NEW

The beach is gorgeous, the service was great. Loved the Mexican restaurant. We have traveled to Playa del Carmen many times and have stayed at Iberostar hotels before, this is our third Iberostar. If you're staying in the regular rooms it's priced well for what you get. On this trip we decided to go all out and got the oceanfront... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for your feedback regarding your stay and for your loyalty to IBEROSTAR. We value your kind comments regarding our beautiful beach and excellent service, as well as our Mexican a la carte restaurant which offers traditional and delicious dishes. However, we are sorry to read that our oceanfront Junior Suite did not... More

Giessen, Germany
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I just returned from my vacation to Playa del Carmen. We stayed in this hotel for 11 nights and had a wonderful trip. We stayed in a Standard double room with three adults. It was ok for us, but it is better with only two people in that room. We didn't upgrade to a slightly bigger Junior Suite with ocean... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to express our gratitude for choosing our resort IBEROSTAR Tucan & Quetzal for your vacation experience in the sunny Riviera Maya. We are pleased to know that you had a wonderful stay at our resort and that you enjoyed your room location. Additionally, our tropical jungle and its fauna offer a different... More

Manitowoc, Wisconsin
Contributor
18 reviews 18 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

A group of ten of us ranging in age from 8 to 51 traveled here for spring break 2014. We stayed for a week and all of us agreed that it was one of our best trips. The beach and pool are beautiful and the food and drinks are good too. I would say the food is about average for... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for choosing our resort for your family vacation. We are much honored to have welcomed you and your family and it is great to know that we exceeded your expectations. We will make sure that our Entertainment team “Star Friends” receive... More

Brownsville, Texas
Senior Contributor
21 reviews 21 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

i will start by saying "DON'T LOOSE YOUR TRAVELING PERMIT" you wont be able to get in the plane without it. Sadly because of the corruption in Mexico the lady in the permits office slide a piece of paper with the amount of $30 per person we had to "pay" to "make the process faster" That said: Long Review HOTEL... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we want to thank you for taking the time to write such a detailed feedback regarding your holiday experience at IBEROSTAR Tucan & Quetzal. We are glad to know that you enjoyed our hotel style, built around the jungle, which offers our guests a unique experience. We thank you for all your kind comments about... More

Owners: What's your side of the story?
If you own or manage Iberostar Quetzal Playacar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Iberostar Quetzal Playacar? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Great time(14)
  • Ice cream(14)
  • Other resorts(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Reservation Options:
TripAdvisor is proud to partner with Amex, Tingo, Caribbean Online Mgt Corp., Travelocity, VISIT US, INC. , Expedia, Hotels.com and Otel so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

3,185 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3161)
Viewed
Hotel & grounds (628)
Viewed
Room/suite (262)
Viewed
Pool/beach area (728)
Viewed
Dining (275)
Viewed
View from room (90)
Viewed
8:22
Videos (6)
Viewed
Family/play areas (40)
Viewed
Bathroom (14)
Viewed
Other (1118)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Pool/beach area (5)
Viewed
Dining (7)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (6)
Viewed
Other (2)

Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#21 Top resorts Hotel in Playa del Carmen #22 Spa Hotel in Playa del Carmen #29 On the Beach Hotel in Playa del Carmen #30 Romantic Hotel in Playa del Carmen #30 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 
Number of rooms
350

See which rooms travelers prefer