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Iberostar Quetzal Playacar

Travelers' Choice award winner
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Iberostar Quetzal Playacar
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3,102 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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3 of 5 stars Reviewed 2 days ago NEW

Just returned from family vacation in Playa del Carmen at the Iberostar Quetzal. The good: nicely manicured grounds, most of staff is very friendly, food was better than expected especially the Italian restaurant, location around resort was very clean and secure. The bad: rooms need updated, linens smelled of must the first night (complained and changed), air conditioner worked just... More 

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Abilene, TX
4 of 5 stars Reviewed 2 days ago NEW

The hotel is located in a great area and very close to lots of attractions. The rooms were big enough to be comfortable and kept clean. The beach had a lot of seaweed from recent storms. Food could be better.

Review collected in partnership with Iberostar

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1 review
3 of 5 stars Reviewed 3 days ago NEW

Currently here. Typical 3 stars resort. Not worth the money. We are staying at Block 27 by the flamingo pond, (since family rooms are located there and block 14 I believe) Mosquitos are out of control. We tried to upgrade the rooms but the resort was fully occupied and we couldn't. Resort has a jungle in the middle of it,... More 

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Denver, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just returned from a 6-day vacation with my boyfriend and 9 family members, ranging in age from 5 to 70. We loved our stay at Iberostar Quetzal! The highlights: - The grounds are beautiful, the incorporation of the jungle into the property feels really unique, and the animals are amazing! If you like animals at all, this alone is worth... More 

Was this review helpful? Yes 4
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Grounds and pool were both awesome! Buffet was below average (sick my last 3 days). The specialty restaurants were all very good. Could not stand the beach bar staff... Extremely unpleasant and rude, not sure if this is because they work 12-16 hour days, but I went out of my way to avoid this bar.. The A/C didn't work very... More 

Was this review helpful? Yes 2
Tonganoxie, KS USA
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We (18 family members) just returned from 7-days at Iberostar Quetzal. We had an awesome time! The hotel was very clean and the air conditioner actually worked (unlike other resorts we have stayed at)! We had a mix of adults and children who were all very pleased at the activities provided! Mechanical bull riding, volleyball, soccer, kayaking, etc. The beach... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 5
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is officially divided into two halves - Quetzal & Tucan but they share everything so it doesn't matter which side you are on. We stayed in the Quetzal room 2845 a top floor room up near the restaurants and reception which really handy and we had wildlife right outside of the window - literally a peacock slept on... More 

Was this review helpful? Yes 4
Manchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

First of all only buy your customs allowance on your entry to Mexico. There is a good chance you will get stopped and find a lot of money by the customs. This hotel was absolutely perfect. Having read a couple of negative reviews i cannot understand why anyone could not enjoy this hotel. On arrival we were checked in very... More 

Was this review helpful? Yes 7
North Yorkshire, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We found this hotel, extremely friendly in a slightly more quieter area. Food was excellent plenty of choice and restaurant staff including waiters second to none. Our room was perfectly spacious with an excellent shower and large balcony. Entertainment team actively encourage people to take part, so if you want to sit back you will need to make sure that... More 

Was this review helpful? Yes 6
Marlboro
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived on June 20th for a 6 night stay. We researched this hotel on this site and saw many positive reviews which ultimately factored into our decision. Airport- this was our 2nd trip through Cancun airport in 9 months and we knew just what to expect. We had no issues navigating the customs process. Airport Transfer - the dispatcher... More 

Was this review helpful? Yes 7
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for taking your valuable time in order to write this extensive review about your great family vacation at the Riviera Maya. It is very satisfying to know that you experienced a wonderful time enjoying the special services of our staff, the rooms that you requested in advance and the interactive program offered... More 

Hotel Review Summarization

What travelers say

  • Very good(35)
  • Steak house(23)
  • Lobby bar(19)
  • Star Friends(13)
  • Very nice(12)
  • Main pool(11)
  • Specialty restaurant(10)
  • Ice cream(10)
  • Great time(8)
  • Other resorts(6)
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Dining (330)
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Hotel & grounds (798)
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Adults' Pool (2)
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Amenities (54)
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Beach (20)
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Double Standard Room (40)
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Junior Suite (49)
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Pool (51)
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Restaurants and Bars (72)
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Sports Pool (3)
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Suite Presidencial (110)
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The Hotel (71)

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