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All 200 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Iberostar Quetzal Playacar
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Ranked #37 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Amfenergy1 Aberdeenshire, United Kingdom
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2,583 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aberdeenshire, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

Just returned from our 3rd visit to this complex and everything is still as good, the food great, the staff amazing and entertainment good. My only concern is that I'm very disappointed in individuals using the main pool and walking about or floating about eating, drinking and smoking, I thought that was the idea of the pool bar. I even... More

Was this review helpful? Yes 1
pennsylvania
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

WOW!! I am at a loss for words on my honeymoon at Iberostar Quetzal and Tucan Hotel!!! We had a minor issue with my husband losing his wallet. Bernardo at the front desk immediately found the name of our taxi driver and we got a note slipped under our door that it was found. Thank you Bernardo for your fast... More

Was this review helpful? Yes 6
Toronto, Canada
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my first time at the Iberostar but my 5th visit to 5 star resorts in Cancun, Playacar and the Tulum area. Our choice this time was a compromise. My choice would be a 5 star adult resort with great food, fine wine and comfortable accommodations. My partner’s choice is a resort with an excellent, wide sandy beach and... More

Was this review helpful? Yes 3
Beach Park, Illinois
Contributor
14 reviews 14 reviews
12 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have been to this resort numerous times. This time around was quite different. The resort is very beautiful. The staff at the front desk went above and beyond per my request, thank you! It is very hot in Mexico, and hot in the lobby bars. I like the open air in the resort. The lobby bars don't have as... More

Was this review helpful? Yes 8
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for your loyalty to IBEROSTAR resort by choosing again our hotel to spend your holidays. We are grateful for your kind words about our clean rooms, Front Desk service, the beautiful beach and pools, and our friendly staff. In reference to the air conditioning, our hotel has a Green... More

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago NEW

This was my 4th trip to Playa del Carmen and our first stay at Iberostar Quetzal. The property is beautiful and very clean, and the service was wonderful. The couple of times we called down for something (beer, additional towels), it was delivered immediately. On our last day, out AC developed a leak and maintenance was there within minutes to... More

Review collected in partnership with Iberostar

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Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for taking your time to write your feedback regarding your vacation experience at our resort IBEROSTAR Tucan & Quetzal. We value your remarks about our beautiful property, wonderful staff and delicious gastronomy, especially at our Japanese, Steak House and Tropical a la carte restaurants. We are glad to know... More

england
Contributor
20 reviews 20 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Both my husband and myself stayed here on the 22nd September 2014 for two great weeks. The room was big and very clean with a nice big balcony.This hotel was actually two in one as you are able to use the hotel Tucan next door as well,we ate in the A la Carte restaurants a few times and found the... More

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Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for taking the time to write your comments regarding your vacation experience at our resort IBEROSTAR Tucan & Quetzal. We highly value your praise to our excellent service, outstanding staff and astonishing flora and fauna walking freely at our property. In addition, our Executive Chef will be very excited... More

Newburyport, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I recently spent a week at this hotel. This is our third stay and once again a wonderful vacation. We stayed in building 21 which is near the pool and beach. An enjoyable short walk through the jungle to the main dining area or a faster walk along the side of property, but we ate breakfast and... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of all our staff and Management, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal for your vacations for the 3rd time. We really appreciate your loyalty. We are glad to know that you were able to enjoy all our services once again. Thank you for your positive comments regarding our clean and... More

Saltillo, Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I spend five days with my wife on the Hotel. I compared many hotels for the price and service and I found the price is reasonable, the quality of food is great, it includes beverages and brunch at the beach. At nigth there area activities as shows and dance, its a nice experience. The hotel has a wonderfull beach and... More

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Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for your kind words about our hotel IBEROSTAR Tucan & Quetzal and for taking the time to share your comments on TripAdvisor. We are glad to hear that you had a wonderful vacation with us, thank you for highlighting our delicious food, beverages, nightly shows, wonderful beach and the... More

West Yorkshire
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I visited this hotel during September. What an amazing place. We have stayed in many lovely hotels in this area but in our opinion this is by far the best. So much so that we are planning to return in 2015. The hotel is spotless, well maintained and the grounds are amazing. We loved the amount of... More

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to express our most sincere gratitude for choosing our resort. Thank you very much for your kind words about our well kept grounds and its cleanliness. Our beautiful flora and fauna gives to our resort a unique touch and allow our guests to interact... More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first vacation to Mexico. Iberostar was highly recommended and it lived up to the expectations! There was never a need to leave the resort, food and drinks were good, the beach and water were best we've ever seen. We will definitely be back!

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for sharing your observations about your holiday experience at our resort IBEROSTAR Tucan & Quetzal. Thank you for praising our delicious gastronomy and our great Caribbean Sea. There is nothing that makes us happier than a guest that leaves feeling they just spent the best vacation of their life. Your satisfaction is... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Great time(14)
  • Ice cream(14)
  • Other resorts(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

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