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All 199 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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89%
Ranked #34 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Boro4us Northern England
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2,498 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (384)
Date | Rating
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English first
Northern England
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

FLIGHT: Thomas Cook Airline, TV on back seat, good recent films on offer, 1 hot meal, 1 cold meal. TRANSFER. 1hr 40mins and last drop off. This was a pain. CHECK IN. Cold refreshing drink on arrival. Really friendly, very accommodating, quick, no fuss. ROOM. NO.2925 near reception. In blocks, 3 stories high, no lifts, .Air con, ceiling fan. Walk... More

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Liverpool, United Kingdom
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just loved this place! We were viewing this as an experience of a lifetime as we normally travel to Europe, Spain in particular, so this was a real change of direction. We had been to Mexico as a couple 16 years ago, but were now travelling with 3 kids, 13, 12 and 6. Beautiful hotel, set in its own eco... More

Was this review helpful? Yes 4
Springfield, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just got back from a visit to the Iberostar Quetzal Playacar. First off the beach in Playacar cannot be beat. Its beautiful! I have stayed in Playacar several times before and the beach is excellent for swimming and walking long distances which I enjoy. The hotel itself is open and airy, the lobby and surroundings are very tropical with lots... More

Was this review helpful? Yes 5
Hove
Contributor
14 reviews 14 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel. No it's not air conditioned and so it can be very hot but the rooms air conditioning works fine and many of the a la Carte's are air conditioned. The food choice was superb. I know some of the dishes were repeated but there were 30 odd choices for dinner every day so always something different to try... More

Was this review helpful? Yes 12
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First and foremost, we would like to express our gratitude for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your holiday experience. We really appreciate your comments about our gastronomy at our buffets and a la carte restaurants. In addition, our Executive Chef will be very pleased to know that you liked the Japanese restaurant; however,... More

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

I never usually leave a review but for this hotel I had too. I've just got back yesterday from spending 10 nights in Playacar and stayed in iberostar. I can't fault anything with this hotel the customer service is outstanding, the food was amazing which i was worried about. Also I was surprised on the selection of food and drinks... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thrilled to receive your positive review about your ten days stay at our resort IBEROSTAR Tucan & Quetzal. Thank you for praising our excellent customer service, tasty gastronomy at our buffets and a la carte restaurants; and refreshing cocktails prepared with top branded liquors. As you highlighted it, we provide our guests with an astonishing beach... More

New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

My first and last visit ever to this resort! My adult children, grandchild, husband and I were there for a wedding. The disappointment started right at the front desk. The check-in process took hours for us. The front desk staff was certainly in no hurry and the forms you have to fill out are ridiculous. The lobby, like most of... More

Was this review helpful? Yes 4
Sudbury, Canada
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I travelled to this resort in late April 2014 and we had a amazing time. The resort is within the jungle and there are little animals roaming around everywhere. The main Lobby is spectacular- absolutely gorgeous and it made a great first impression of what was to come. The resort had amazing food, all of the a... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First and foremost, we would like to express our gratitude for choosing our resort IBEROSTAR Tucan & Quetzal. We are delighted to read that you had a wonderful time with us. Thank you for your compliments about our well kept grounds, tropical wildlife, beautiful lobby and the excellent service that characterize our chain around the world. On the... More

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

best family resort there is , we just arrived from there and we had a excellent wonderful time ,the beach was wonderful , the food was very gd and most important was all the people that work at the iberostar they make you feel at home , once again ty very much everyone at the iberostar quetzel for making us... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Just a short note to thank you for choosing our resort IBEROSTAR Tucan & Quetzal for your family holiday. We are thrilled to know that we succeeded in providing you and your family with great memories. Thank you for your great remarks about our unique cuisine, paradisiacal beach and our exceptional staff. We are looking forward to hosting... More

Stourbridge, England
Contributor
13 reviews 13 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

From start to finish, this holiday met all our expectations and was greatly informed by previous Trip Advisor reviews. We stayed here as a couple for 11 nights from 8th - 19th August. Check in was speedy and we were greeted immediately with a chilled glass of fresh juice, just what we needed after the long flight and transfer. We... More

Was this review helpful? Yes 16
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for your detailed review and for choosing our resort for your holiday in Playa del Carmen. We highly value your comments about our quick check-in and we are very pleased to know that our Front Desk team was able to accommodate your... More

uk
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our 7th visit to the Quetzal. After last year we weren't sure that we would return but it was a make or break really this year and I am so glad we gave it another chance. The rooms have been painted and the soft furnishings are new - this makes it all look so much better. The beds... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for your loyalty towards our resort IBEROSTAR Tucan & Quetzal and for sharing your holiday experience. It was a honor for us to have welcomed you for the 7th time and we highly appreciate the trust you placed in us. We are thrilled to know that you noticed all... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Great time(14)
  • Ice cream(14)
  • Other resorts(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#20 Top resorts Hotel in Playa del Carmen #23 Spa Hotel in Playa del Carmen #28 On the Beach Hotel in Playa del Carmen #30 Romantic Hotel in Playa del Carmen #31 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 
Number of rooms
350

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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