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Iberostar Quetzal Playacar

Travelers' Choice award winner
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Iberostar Quetzal Playacar
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3,180 Reviews from our TripAdvisor Community

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Traveler rating
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1,215
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dudley, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived to glorious weather following our snow wedding in march 2013. The hotel staff left us drinks and a basket of fruit. The staff from the minute we arrived were attentive, nothing was too much trouble. The setting was romantic. There were animals around the complex. The room was fantastic and often woke with a peacock on the balcony.... More 

Was this review helpful? Yes 1
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for 10 nights in July 2015. Most days we went to the pool and just relaxed with the kids playing in the warm water. We took out kayaks too, which were free and swam in the sea on the days where the waves weren't too high. The wifi does have to be paid for, I think it was... More 

Was this review helpful? Yes 2
Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

In the middle of July, my wife and I decided to take our two kids, 5 and 2 1/2 on a trip to Playa. This is the first time with kids, but we have been to 5 resorts in 7 years, married. So, we kind of know our way around all inclusives in the Mayan Riviera. First off, this is... More 

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Jefferson City, Missouri
4 of 5 stars Reviewed 5 days ago NEW

Staff is friendly and welcoming. Rooms are clean and well stocked daily. Pool is awesome plenty of space in pool and out, lots of shade offered as well. White sandy beaches are great, resort offers plenty of lounge chairs and umbrellas. Great location- this was our 2nd trip to this resort in 9 months and it was great both times!!

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Canoga Park
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed at The Tucan Building. My reservations were for the Quetzal building. Don't know what the difference is? We checked in at the Quetzal building. We asked the receptionist what the difference was? She said she didn't know? Made no sense to us,if both sides have lobby's you can check in and out of. Yes, as... More 

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for choosing to stay at IBEROSTAR Tucan & Quetzal. Thank you for your effort in order to publish this detailed comment. We are glad to read, that you loved our facilities with the different animals, the delicious food at the specialty restaurants and the outstanding work of our Housekeeping... More 

Glasgow, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This is great hotel and generally all round great resort. It is well run and well managed. Staff are friendly and it's bang on the beach. The positives are - On the Beach Food generally good standard Alot of things to do Staff are really friendly It has a jungle feel which sets it apart It is safe and secure... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are glad to read that you had a great time during your recent stay among us. All your suggestions are highly appreciated and will be shared with our Management. Thank you for your warm comments regarding our unique grounds, outstanding staff and the delicious snacks served on the beach. On the other hand, we regret that the... More 

Solon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had the best time at the Iberostar Tucan. The property, animals, shows, kid friendly atomosphere and excellent service from the staff made for the perfect vacation for our family. This was my second visit to the Iberostar Tucan and I'm already planning my next visit.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Please receive greeting from Playa del Carmen. It is such a satisfaction to read that you and your family had the best time at our resort. Thank you for your comments regarding our children friendly property where our guests are able to get in touch with exotic animals and plants. Furthermore, we appreciate your recognition to our staff... More 

Montreal, Quebec
1 review
4 of 5 stars Reviewed 1 week ago

First let me start by saying this was only my second stay in a 4 star hotel, I have always traveled in 5 stars so my evaluation can have a basis of comparison. I loved the site, there are animals everywhere and the staff does not shove them away as in most places. I am an animal lover, I do... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for your valuable time in order to write this detailed review about your recent vacation at IBEROSTAR Tucan & Quetzal. We are satisfied to read, that you enjoyed our beautiful grounds and the different animals that walk through the whole resort. Furthermore, we feel honored to read,... More 

Katy, Texas
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel way back in 2000, before being married and having kids, so we had a good idea of what to expect. The grounds are still gorgeous and extremely well maintained, very clean and the animals were amazing! The resort is built into the jungle, with multiple building leading from the reception area down... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for returning to IBEROSTAR Tucan & Quetzal after such a long time. We are pleased to read, that you had again a lovely time at our nice resort with the gorgeous grounds, roaming animals and the hard working staff especially our Star Friends. Moreover, we are satisfied... More 

Swedesboro, New Jersey
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

After much research, we decided to stay at the Iberostar Quetzal resort in Playa del Carmen. We were considering a trip to Punta Cana but had heard that the people are friendlier in Mexico. For the most part, our stay was great but there were a couple issues. I will start with the good. The resort is broken down into... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for taking your valuable time in order to write this extensive review. We are pleased to read that you had all in all a wonderful time at our beautiful resort with our unique garden that only we are able to offer. Thank you for your kind honors regarding our... More 

Hotel Review Summarization

What travelers say

  • Very good(35)
  • Steak house(23)
  • Lobby bar(19)
  • Star Friends(13)
  • Very nice(12)
  • Main pool(11)
  • Specialty restaurant(10)
  • Ice cream(10)
  • Great time(8)
  • Other resorts(6)
Questions? Get answers from hotel staff and past guests. Ask a question

4,397 photos of this hotel

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Room/suite (351)
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Hotel & grounds (815)
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Pool/beach area (984)
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Dining (333)
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Family/play areas (61)
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Bathroom (23)
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Business center/function rooms (9)
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Other (1207)

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Adults' Pool (2)
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Amenities (54)
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Beach (20)
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Double Standard Room (40)
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Junior Suite (49)
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Pool (51)
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Restaurants and Bars (72)
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Sports Pool (3)
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Suite Presidencial (110)
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The Hotel (71)

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