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Iberostar Quetzal Playacar

Travelers' Choice award winner
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Iberostar Quetzal Playacar
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3,250 Reviews from our TripAdvisor Community

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Traveler rating
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1,260
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wakefield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Just got home after fabulous holiday with husband and two daughters aged 10 and almost 13. Check in was efficient, room (2541) spacious enough with a good sized bathroom and the most comfortable beds we've ever slept in on holiday. It was imaculately clean, only very minor issue was the number of coat hangers, could have done with twice as... More 

Was this review helpful? Yes 3
Washington DC, District of Columbia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I visited the Quetzal in late August for 5 nights with my wife, son (20) and daughter (14). My wife and I had visited the Grand Paraiso about 8 years ago and enjoyed the experience. I was a little concerned about the beach situation and the seaweed based on the reviews. As it turned out, the beach was excellent and... More 

Was this review helpful? Yes 2
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Went on a two week holiday with my father and sister. It was a luxurious splurge - we were looking for a totally relaxing, all inclusive hotel, and this hotel was, generally, perfect for that. I will go through different aspects and review them. The room - my sister and I shared a double room - we had two double... More 

Was this review helpful? Yes 3
wakefield
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Mexico was a new destination for us. To be prepared, I ensured I watched the 5 seasons of “Breaking Bad” back to back prior to setting off. I was scared! I could not have been any more wrong. As advised we got in touch with reception a few weeks before arriving with details of what sort of room we wanted.... More 

Was this review helpful? Yes 7
County Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

On arrival looked impressive but our room was small for 3 adults, very dated tired décor, very few sockets but the beds were comfortable. Food in the main buffet restaurant was very varied but always luke warm at best unless you had something cooked on the spot. The Themed restaurants were better at least the food was hot, but watch... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for your trust in IBEROSTAR Tucan & Quetzal. All the feedbacks from our guests are very valuable for us and thus necessary in order to improve our service. We are glad to read that you enjoyed our specialties restaurants. Regarding the room we are sorry to read... More 

Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

First and foremost, we've been here before. We've never had any trouble and decided to return given our great vacations previously. However this trip was a complete let down. My husband and I went with my parents and as soon as we checked in we sat through a 20 minute time share informational session, to which my parents declined to... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management we would like to thank you for staying at IBEROSTAR Tucan & Quetzal for your recent vacation at the Riviera Maya Mexico. We are glad to read that our food and specialties restaurant exceeded your expectations. We are sorry to see that other guests were reserving the sun beds; we are normally equipped... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We are a normal family and work all year to pay for a two week holiday, so it's a very special time for us. We have stayed in many European countries mainly because our children were young, and it was easier to travel with them and only allowed us to go in the August summer holidays, and so the cost... More 

Was this review helpful? Yes 8
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Firstly, we would like to thank you for staying at IBEROSTAR Tucan & Quetzal. It is such an honor to read that you and your family had a great time. Thank you for recognizing the high standard cleaning, our beautiful grounds with its jungle atmosphere and wildlife that makes us so proud. We really appreciate your kind words... More 

Derby, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We came home yesterday. We stayed here for 2 weeks in the height of the summer holidays. (Always found sun beds though) did not want to leave!!!! First of all the hotel and grounds are beautiful and very well maintained. The locations is fantastic, not too far from 5th Avenue, but not too close either, great beach too. You could... More 

Was this review helpful? Yes 10
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all we would like to thank you for writing a review about your recent vacation at our hotel. Thank you for honor our beautiful and great maintained grounds. We are glad to read that you enjoyed your amazing Ocean Front Suite. Furthermore, we feel so happy to read that you rated our staff as brilliant, especially... More 

Barrington, Rhode Island
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back from Iberostar Quetzal last night. We stayed on the Quetzal side for 8 nights (two adults and two 12 year old boys). The resort has a great location, just 10 min by taxi from Playa Del Carmen (90 pesos each way by Taxi). The Playacar beach is beautiful, wide, flat with nice surf. We did experience... More 

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for staying at IBEROSTAR Tucan & Quetzal. We are unable to express in words our gratitude to read that you spent a wonderful time at our beautiful resort. Thank you for your warm words regarding our great location, beautiful grounds and beach as well as the special... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was nice in the sense that it was all inclusive and right on the beach. Plus they have a variety of tropical animals just loose on the land and it's pretty amazing to see. Cons: very hard mattresses, A/C in rooms isn't as strong as it should be, harassment about joining a time share, loud music played by... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for sharing your recent experience at the IBEROSTAR Tucan & Quetzal. We are so glad to know that you had a wonderful time at our resort. Thank you for your compliments regarding our good food and drink choices. Moreover, we are grateful for your nice comments regarding the friendly... More 

Hotel Review Summarization

What travelers say

  • Very good(35)
  • Steak house(23)
  • Lobby bar(19)
  • Star Friends(13)
  • Very nice(12)
  • Main pool(11)
  • Specialty restaurant(10)
  • Ice cream(10)
  • Great time(8)
  • Other resorts(6)
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Hotel & grounds (815)
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Dining (333)
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Bathroom (23)
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Adults' Pool (2)
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Amenities (54)
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Beach (20)
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Double Standard Room (40)
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Junior Suite (49)
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Pool (51)
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Restaurants and Bars (72)
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Sports Pool (3)
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Suite Presidencial (110)
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The Hotel (71)

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