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Iberostar Quetzal Playacar

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Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Iberostar Quetzal Playacar
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3,481 Reviews from our TripAdvisor Community

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Aurora, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

We had a wonderful week at this resort. It was immediately apparent that the employees were happy to take care of our every need.They were friendly, always made eye contact and smiled like they meant it. They work hard and long hours.They are gems! Special kudos to Luis the intern and Rosie the waitress in the main bar. Daisy gave... More 

Helpful?
Thank sb20162527
Richmond, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

From check in to check out I felt pampered by a very attentive staff who always went out of their way to be helpful. Always greeted by a hearty "hola", the staff seemed to really enjoy their jobs and brought a spirit of fun to our stay. This is a very well kept property. Care has been taken to preserve... More 

Helpful?
Thank Whitefeather769
Englewood, Colorado
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Iberostar Quetzal is nice, clean, safe and has a beautiful beach. The rooms are perfect and all the staff is amazingly nice. Please be very careful who to parasail etc with on the beach as some of the guys are referred to as "pirates" and for good reason, don't make the same mistake I did! You can ask a staff... More 

Helpful?
Thank Tanya B
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had a terrific week at the Quetzal Playacar. The staff were extremely friendly and helpful throughout. I hope that the Iberostar management recognizes what hard working and truly service-oriented staff they have! The rooms were exactly as pictured on their website. The setting of the resort allowed for a peaceful walk through a jungle environment to the pool area... More 

Helpful?
1 Thank Sue D
Madison Heights, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I'd give this resort 5 stars if it wasn't for the food... Rooms were beautiful and loved the shower, tiles, cleanliness, private patio. Never had any issues with location or water pressure. Wifi was great everywhere on the resort. Stayed in room 2808. I think it was nicer being near the lobby vs. being near the pool beach if you... More 

Helpful?
1 Thank DomoG84
North Dakota
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have been going to the Playacar area for about 11 years now and just spent a week at the Iberostar Quetzal Jan. 17-24. We enjoyed our time immensely! The resort is beautiful and set in the middle of the jungle which is amazing. You can see monkeys, peacocks, flamingos and tons of other wildlife. Because of that we enjoyed... More 

Helpful?
4 Thank Darla W
Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have been in mexico more than once and this place was just amazing,Staff was polite and amazing especially Ruby which I think she deserve the best staff award and this other guy with long air (Antoine,Antonio, or something like that) those 2 staff member made my week. The little jungle did the trick and was outstanding. beach...WOW...7 Restaurant and... More 

Helpful?
5 Thank Sericers
Chicago, Illinois, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My friends and I stayed here for five days. The check-in process was perfect, and they delivered our bags without a problem. The room was perfect for us, and very clean. Our building was #28, which turned out to be perfect because we could get WiFi from our room. We enjoyed the buffet and a couple nights in the specialty... More 

Review collected in partnership with Iberostar

Helpful?
4 Thank Garret S
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBERSOTAR Tucan & Quetzal for your recent vacations. It is great to hear you enjoyed yourselves and that you liked our delicious food, nightly shows, and beautiful beach and pool area. We hope to welcome you back soon. Best regards, Quality Manager IBEROSTAR Mexico More 

Punta del Este, Uruguay
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing stay...the place was beautiful...by far the best part of the beach in the private part of Playacar...see wead is a given but the hotel staff cleared it out (much more than the rest of the hotels). great services, you can book anything right there...only problem was gaining a few pounds...

Helpful?
7 Thank MaryTravelling2014
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal for your recent visit to the Riviera Maya. We are happy to hear you liked our beautiful beach and facilities and enjoyed our great personal services. We hope to host you again in your next visit. Best regards, Quality Manager IBEROSTAR Mexico More 

Denver, Colorado
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Ok, I'll try not to gush. The Property -This place is gorgeous. Giant open air restaurants, waterfalls, howler monkeys, flamingoes, fish. Fountains, marble. Truly beautiful. Everything very well kept. The room we stayed in was simple but accommodating. It looked as if the rooms in this resort were starting to get a facelift as well as there were construction crews... More 

Helpful?
7 Thank Tracy C
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for taking the time to share your opinion about your recent family vacations at IBEROSTAR Tucan & Quetzal. It is a great pleasure to know that you enjoyed yourselves at our beautiful beach, great nightly shows and entertainment activities, amazing grounds and delicious restaurants. We hope to have the honor to welcome you again. Kind regards,... More 

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