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Iberostar Quetzal Playacar

Travelers' Choice award winner
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Quetzal Playacar
Best prices for: 1 room 1 guest
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Ranked #37 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Helen G Brighton, United Kingdom
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2,896 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed at the Iberostar Quetzal in March for 2 weeks and from the moment we arrived to the moment we left we could not fault the hotel at all! Very well run hotel, rooms albeit quite basic (but you're not in there for long) were immaculately clean. Best buffet food we have had in an all inclusive. 5 a... More 

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Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and 4 year old daughter had a great 1 week vacation at the Quetzal. The Resort is beautiful, and very clean. The assortment of wildlife on the grounds is an added attraction. The rooms were average,but very clean and well maintained. The housekeeping staff did a great job, my daughter loved the towel animals they would create each... More 

Was this review helpful? Yes 4
Foxboro, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

My wife and I had a good experience at this resort. The beach and pool areas are beautiful, very well maintained, and staffed with the most accommodating people. The natural rainforest has been maintained and you share the common area with many animals. Peacocks,Flamingos,Monkeys and a variety of other interesting species. Great for taking pictures. The evening entertainment was very... More 

Was this review helpful? Yes 1
Austin, Texas
Contributor
19 reviews 19 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I spent a week during spring break at Quetzal . We had been there 10 years ago and wondered if the resort had held up through the years. It has! Rooms were well kept and the entire resort was like an adult Disneyland. Like all the resorts the buffet food was varied and had something to meet... More 

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing one more time our resort to spend your spring break vacations. We feel satisfied to know that we reached our internal goal by offering memorable holidays with lots of fun by means of the entertaining team ´Star Friends´. Our Activities Manager will be more than glad to receive your compliments.... More 

Saint Paul, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Our family had a great 6-day vacation at the Quetzal/Tucan resort last week. The location is very nice, and we felt very safe. The pool in particular was terrific, and the Star Friends' pool activites were fun. The beach is very nice (perfect sand), although there is a lot of seaweed that drifts into shore. You can still have fun... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like thank you for spending your family vacations at IBEROSTAR Tucan & Quetzal. We are very grateful for your positive observations. We are more than glad to read that you were satisfied with the excellent service of our staff and that we were able to meet your expectations regarding the food and beverage.... More 

United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed at this hotel in May/June 2014 for our honeymoon. The hotel was like no other we had ever stayed in before with its location being right on the beach and own wildlife on sight. There was a beautiful area housing flamingos and peacocks freely roaming the grounds. Initially the weather wasn't brilliant but thankfully there... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for writing this wonderful review about your stay at IBEROSTAR Tucan & Quetzal. We would like to take the opportunity to congratulate you for your wedding and for choosing us for your honeymoon and in order to forget the wedding stress. We are so delighted that you rate our hotel as the best hotel you ever... More 

Middlesbrough
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Loved every bit of this hotel. From arrival, you're surrounded by amazing wildlife - agouti's, iguana, peacocks, coati's and loads more. The staff are fantastic, nothing is too much trouble. The food is out of this world - in every single restaurant and buffet! There is something for everyone and so much choice you don't know where to start. The... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for being guest at IBEROSTAR Tucan & Quetzal and for sharing your wonderful holiday moments with us. Our hotel is the perfect location for spending fantastic days far away from the daily grind. We are so glad to read that we beat your expectations of an excellent hotel at all points starting with the unique Flora... More 

Manhattan Beach, California
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at Iberostar Quetzal and Tucan at least 4 times in the past and I currently have a trip planned April 6th. Our family loves this place so much that I have my neighbor and her family going there as well. The staff is always nice and friendly. The food is under heat lamps and has never been cold. The... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are unable to express our gratitude for returning to IBEROSTAR Tucan & Quetzal and for sharing your wonderful review. Your nice words fill us with pride and we are so glad to read that our hotel is your favorite place due to our delicious food and the personal service of our staff Thanks again for recommending our... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Traveled with husband and two young adult sons. As a comparison, have visited all Inclusives before including the Playa del Carmen area (Barcelo, Occidental) -- and this resort definitely ranked among our favorites (with the added bonus of being less expensive!) We prefer smaller properties (I'm direction challenged) that have an intimate, relaxed environment and this Iberostar turned out to... More 

Was this review helpful? Yes 9
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, thank you for sharing your great memories about your last holidays at IBEROSTAR Tucan & Quetzal. We are glad that you chose our resort for your family vacation. We are really happy to know that we beat your expectation in all points, especially with our beautiful surrounding, facilities and the fun activities for all ages.... More 

Milton, Canada
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed from March 10-17, we are a family of 5. We took a Canada Transfer from the airport directly to the resort, it was a fabulous service!!! The check-in was smooth and easy. Our rooms were in building 14 on the Tucan side on the ground floor. They were connecting rooms. The kids room was done up with balloons... More 

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to take the opportunity to thank you for staying with your family at our beautiful resort IBEROSTAR Tucan & Quetzal. We really appreciate the time you have spent in order to publish your great experience and suggestions. We are glad to read that your check in was quickly and you were satisfied with the family-... More 

Hotel Review Summarization

What travelers say

  • Very good(43)
  • Steak house(26)
  • Lobby bar(20)
  • Very nice(15)
  • Star Friends(14)
  • Specialty restaurant(13)
  • Ice cream(12)
  • Main pool(12)
  • Great time(10)
  • Entertainment staff(8)
Questions? Get answers from hotel staff and past guests. Ask a question

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