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All 201 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Iberostar Quetzal Playacar
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Ranked #37 of 201 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Karen O Toronto, Canada
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2,704 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed Dec 15-22/2014. Let me start off by saying that we booked this resort for the jungle/wild life experience. On this account it definitely did not disappoint. Birds, monkeys, animals and reptiles...it has it all. Animals well taken care of. GREAT! Ricardo, as with all the other employees at reception were very helpful. All of the staff were friendly, courteous,... More 

Was this review helpful? Yes 1
Space Coast, Florida
1 review
1 of 5 stars Reviewed 5 days ago NEW

THIS PLACE IS TERRIBLE. I CANT BELIEVE THAT ANYONE WOULD RATE THIS PLACE AS GREAT. WE GET TO THE FRONT AND THEY DONT each acknowledge us. They then proceed to tell us our room we booked is not open and they will put my wife and in a room with two small beds. Then to add they say we cant... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are deeply sorry if our service at the Front Desk were not able to make you feel special. Our staff is committed to providing a high standard of service in order to ensure continuous customer satisfaction; please rest assured that all your concerns are our priority and they will be reviewed with Management. Regarding your room assignation,... More 

Ellesmere Port, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we had 2 weeks at this hotel from the 7th -21st of december, and we absolutely loved it, we thought everything about the hotel was great, the staff were excellent very freindly and really helpful, especially the star freinds team, they were great, enjoyed all the activites that was on offer, we thought the buffet restaurants were good and we... More 

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Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management and staff of IBEROSTAR Tucán & Quetzal, we would like to thank you for choosing us for your recent visit to our resort. We would like to express our happiness when reading how you highlighted our attentive staff especially our excellent Entertainment Team and our bell boys, as well as our gastronomy, rooms... More 

San Benito, Peten, Guatemala
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We just returned from a 4 night stay in the Iberostar Tucan and we didn´t want to leave!! Everything was beautiful. Our room was very nice and clean and the service was excellent. We enjoyed 3 out of the 5 restaurants with the Japanese being our favorite. Also the breakfast and lunch buffets were delicious with a huge variety. We... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First and foremost, we would like to thank you for taking the time to share with us and other travelers your recent stay at our hotel IBEROSTAR Tucan & Quetzal. It is a pleasure to know that you had a fantastic time at our resort! We appreciate your nice words regarding our service, cozy rooms and our food... More 

Atlanta, GA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Customer service does not exist at this place. The room we requested we were told isn't available. When my travel agent is in the office first thing in the AM I am running out of this place. There are no reservations for dinner which makes zero sense. The room barely comes with canned diet soda and water. There are no... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for sharing your comments. We regret to know that your stay is not as you expected. Regarding your comments about our front desk, we are deeply sorry for not being able to fulfill your request from the beginning of your stay. As we always tell our guests, this cannot... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great time at Quetzal. The food was great and the drinking water was clean. We experienced no illness issues attributed to the consumable goods there. The beach was very nice and clean. The activities they offered were plentiful for both the adults and kids. The property is also close to undeveloped beachfront for those who like to explore.... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal for you recent vacation. We are glad to read that you had a great vacation. Thank you for pointing out our gastronomy and for praising our paradisiacal beach. It is nice to read that you enjoyed our delicious food but we regret to... More 

uk
Reviewer
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in was fast and rooms were loverly. With a bell boy fetching our luggage. Food was out of this world. The variety was endless. Even the fussiest couldn't go hungry. There are 5 speciality restaurants which you have to book. 3 per week. Pools were beautiful and we'll maintained daily. With numerous games throughout the day. We had waitress... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management and staff of IBEROSTAR Tucan & Quetzal, we would like to thank you for choosing us for your recent visit to the Riviera Maya. We would like to express our happiness when reading how you highlighted the excellent service of our staff and our beautiful wildlife. Our aim goal is the complete satisfaction... More 

Woodbury, Minnesota, United States
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

First of all, consider your prices. The staff are amazing here. They are energetic and fun, as well as accommodating. The only issues we had were the sewer odor that leaked into our room through the exhaust fan. This was also noticed by the guests on our trip. We also had a high percentage of visitors who got sick...upwards of... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First and foremost, we would like to thank you for taking the time to share with us and other travelers your recent stay at IBEROSTAR Tucan & Quetzal. We appreciate your nice words regarding our attentive staff; they are committed to providing a high standard of service in order to ensure continuous customer satisfaction. We offer an apology... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Just came home from the best vacation with 2 girlfriends celebrating our 60th birthdays. We all were overdue for a lux place that provided good food, rooms and great beaches. this place exceeded any expectations we might have had. The rooms were 1st class and extremely comfortable and great beds. we were in junior suites on the ocean. The only... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to express our most sincere gratitude for choosing our resort for such a special occasion as your 60th birthdays. Thank you very much for your kind words about our comfortable rooms, beautiful beach, pools and our excellent staff. Our Executive Chef will be delighted... More 

Pepperell, Massachusetts
Contributor
14 reviews 14 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Quetzal in Playa Del Carmen the week of Thanksgiving and would definitely return as it was up to the usual high standards of Iberostar. We did find it confusing however that the resort is actually two resorts – the Quetzal and the Tucan, who share the same beach, restaurants, etc., but have their... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We really appreciate your loyalty to our hotel IBEROSTAR Tucan & Quetzal, thank you for your taking the time to write such a fantastic review. Thank you for your comments about our beautiful flora and fauna, pools and our delicious gastronomy especially the Japanese restaurant. Your comments about the excellent service of our staff are a great source... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Other resorts(14)
  • Great time(14)
  • Ice cream(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#29 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen

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