We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Iberostar Quetzal Playacar to your Saves list
Iberostar Quetzal Playacar
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
88%
Ranked #32 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (2,489)
  • Photos (3,233)
  • Similar Hotels
  • Amenities
  • Q&A (8)
  • Room tips (381)
  • Location
  • More
true
Write a Review

2,489 people have reviewed this hotel

Traveler rating
    1,484
    718
    178
    82
    27
See reviews for
925
858
26
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hove
Contributor
14 reviews 14 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great hotel. No it's not air conditioned and so it can be very hot but the rooms air conditioning works fine and many of the a la Carte's are air conditioned. The food choice was superb. I know some of the dishes were repeated but there were 30 odd choices for dinner every day so always something different to try... More

Was this review helpful? Yes 8
A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

I never usually leave a review but for this hotel I had too. I've just got back yesterday from spending 10 nights in Playacar and stayed in iberostar. I can't fault anything with this hotel the customer service is outstanding, the food was amazing which i was worried about. Also I was surprised on the selection of food and drinks... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My first and last visit ever to this resort! My adult children, grandchild, husband and I were there for a wedding. The disappointment started right at the front desk. The check-in process took hours for us. The front desk staff was certainly in no hurry and the forms you have to fill out are ridiculous. The lobby, like most of... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for choosing us and for taking the time to write a feedback about your holiday experience. We are sorry if you felt that the check-in took so long time, it is important to us to have the right information from our guests for security reasons. There are mandatory security... More

Sudbury, Canada
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I travelled to this resort in late April 2014 and we had a amazing time. The resort is within the jungle and there are little animals roaming around everywhere. The main Lobby is spectacular- absolutely gorgeous and it made a great first impression of what was to come. The resort had amazing food, all of the a... More

Was this review helpful? Yes 5
A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

best family resort there is , we just arrived from there and we had a excellent wonderful time ,the beach was wonderful , the food was very gd and most important was all the people that work at the iberostar they make you feel at home , once again ty very much everyone at the iberostar quetzel for making us... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Just a short note to thank you for choosing our resort IBEROSTAR Tucan & Quetzal for your family holiday. We are thrilled to know that we succeeded in providing you and your family with great memories. Thank you for your great remarks about our unique cuisine, paradisiacal beach and our exceptional staff. We are looking forward to hosting... More

Stourbridge, England
Contributor
13 reviews 13 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

From start to finish, this holiday met all our expectations and was greatly informed by previous Trip Advisor reviews. We stayed here as a couple for 11 nights from 8th - 19th August. Check in was speedy and we were greeted immediately with a chilled glass of fresh juice, just what we needed after the long flight and transfer. We... More

Was this review helpful? Yes 15
uk
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our 7th visit to the Quetzal. After last year we weren't sure that we would return but it was a make or break really this year and I am so glad we gave it another chance. The rooms have been painted and the soft furnishings are new - this makes it all look so much better. The beds... More

Was this review helpful? Yes 3
Budel, The Netherlands
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good hotel, quite clean rooms en very polite staff. The beach is beautiful with enough chairs, also on the pool enough space for everybody. Very good food and marvelous drinks and cocktails. It is also possible to rent a bike.

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Just a short note to thank you for taking the time to write your observations about our resort IBEROSTAR Tucan & Quetzal. We highly value your praise about our cleanliness, the friendliness of our staff, amazing beach with many sunchairs to relax under the sun and large refreshing pool area. In regard to our cuisine, we appreciate your... More

Fareham, United Kingdom
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

First time in Mexico. Let's start by saying we have no negatives with this holiday at all. The hotel was clean, buffet was good had lots of varieties of food and the chefs were always out checking the temperature of the food and checking there was enough, ate at three of the restaurants, Mexican, Steak and Italian all very good.... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 7
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for your great remarks about our resort IBEROSTAR Tucan & Quetzal. It was a honor for us to have welcomed you on your first visit to Mexico. We value your gentle words about the cleanliness of our grounds, hard working staff, beautiful beach and large pool area as well... More

PLYMOUTH DEVON
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

I have never written a negative comment on any place we have been to but there has to be a first and this is it. We got back from Mexico on the 8th August after spending two weeks at this Hotel. There were were 10 of us in the party with ages from 18 months to 70 years old with... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for your detailed feedback regarding your holiday experience. Thank you for praising our stunning beach, tasty food and the friendliness of our staff. Please accept our apologies in regard to the check in process. We wish to mention that our chain... More

Owners: What's your side of the story?
If you own or manage Iberostar Quetzal Playacar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Iberostar Quetzal Playacar? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Great time(14)
  • Ice cream(14)
  • Other resorts(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Tingo, VISIT US, INC. , Hotels.com, getaroom.com and Otel so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

3,233 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3209)
Viewed
Pool/beach area (730)
Viewed
Room/suite (263)
Viewed
Hotel & grounds (629)
Viewed
Dining (275)
Viewed
8:22
Videos (6)
Viewed
View from room (90)
Viewed
Family/play areas (40)
Viewed
Bathroom (14)
Viewed
Business center/function rooms (8)
Viewed
Other (1154)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Pool/beach area (5)
Viewed
Dining (7)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (6)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Playa del Carmen with
any amenities

Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#20 Top resorts Hotel in Playa del Carmen #22 Spa Hotel in Playa del Carmen #26 On the Beach Hotel in Playa del Carmen #30 Romantic Hotel in Playa del Carmen #31 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 
Number of rooms
350

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Iberostar Quetzal Playacar and other travelers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer