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Iberostar Quetzal Playacar

Travelers' Choice award winner
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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Iberostar Quetzal Playacar
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Iberostar Quetzal Playacar
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3,016 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montevideo
1 review
5 of 5 stars Reviewed yesterday NEW

My girlfriend and me took 10 holidays at Iberostar Quetzal Playacar, in Mexico. They were 10 wonderful days - the hotel was everything we had hoped for: nice, with all the needed services, and with a wonderful reception from the hotel staff. A particularity we might point out, out from what we believed we saw from other hotels, was that... More 

Review collected in partnership with Iberostar

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Concord, NH
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great family resort. We booked a family room, 2 adjoining rooms, one with 2 double beds for the kids, and the other a king. This set-up worked great, would have been tight with all 4 of us in one room. The jungle environment with the wide variety of animals you could see up close was a very unique and amazing... More 

Was this review helpful? Yes 2
Portsmouth, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

third time to this hotel, live animals,monkeys,lizards and such roaming grounds along with great entertainment,room was getting a bit dated, will try and make my comments known to hotel, but a must, local to all the outside parks and such,great spot to be in.

Review collected in partnership with Iberostar

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Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing again IBEROSTAR Tucan & Quetzal and for sharing your recent holiday moments with others. We really appreciate your loyalty towards our hotel. It is an honor to read that our animals and the entertainment program were the highlights for you. We wish to welcome you back for the fourth time! Kind regards, Quality Manager... More 

Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I love almost everything about this resort. The pool was amazing, a little deep though so take a float. The beach and ocean were beautiful. The service was excellent as was housekeeping. The nature all around is really the reason that we loved it so much and why we will return. Now for the parts that caused me to take... More 

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Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for sharing your great holiday moments. Thank you being part of the IBEROSTAR Tucan & Quetzal experience. It is an honor to receive such positive reviews from our guests staying at our multifaceted resort. We would like to thank you as well as for mentioning the good and friendly... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Definitely the place to go if you adore wild animals and nature. The wooden walkways, rock pools and fountains,through to the restaurants and pool areas where wonderful escapism, you can see, agoutis (rodents), monkeys, lizards etc and an array of colourful bird life. Breakfast by the waterfall and very friendly and.helpful staff. Varied selection of foods at the buffet, you... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for being guest at the IBEROSTAR Tucan & Quetzal. Our resort is the best place in order to escape to a new world with beautiful animals and colorful plants, so we are more than glad to read that you enjoyed this unique experience. Next to it, we are very... More 

Devon, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Everything about this hotel is amazing, expecially all the wildlife you see on the walk through the jungle area to the pool! This includes monkeys, iguanas, peacocks, agoutis and lots more! The staff at this hotel can't do enough for you and work very hard day in day. The entertainment staff really made this holiday special. Another great aspect of... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Firstly, we would like to thank you for staying at IBEROSTAR Tucan & Quetzal. It is satisfying to read, that you had a memorable time and that we are able to exceed all your expectations due to our attentive staff that goes up and down in order to provide the best services. Your honors regarding our Entertainment team... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed at 4 different Iberostar resorts, six times (Maya, Lindo, Bravaro and this hotel). We had gone to several other brand all-inclusive resorts over the years and Iberostar has them beat for the money. This resort is our favorite for all of the good reasons many have posted here. We are going to visit the Tucan side this time... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for your loyalty to IBEROSTAR, especially to IBEROSTAR Tucan & Quetzal. It such a pleasure to read that you prefer our resort and we would like to thank you for recommending us. We look so forward to welcome you back this summer! Please do not hesitate to... More 

West Bend, Wisconsin
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

grounds beautiful. Animals amazing. Food was awesome. Room was very nice. Entire resort was fantastic. Thank you Gilberto and Ernesto for your fine service. I am bringing my entire family next year. No complaints only suggestions, For beer drinkers Could you have an area that serves beer. When I go up to the Bar( pool bar or adult pool) Someone... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for sharing your holiday moments at IBEROSTAR Tucan & Quetzal. It is satisfying to know that our resort exceeded all your expectations with regard to the well-kept grounds, rooms and personal service. We would like to assure you that the employees you have mentioned in your review... More 

Reading, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

what can i say.!!!! FIRST THE POSITIVES. just got back from an 11 night stay and wished had booked for 14. the place is unbelievable. THE ANIMALS seeing and hearing the monkeys everyday was awesome. they are very loud but great to see them all climbing from tree to tree.the peacocks were based on every block and was a great... More 

Was this review helpful? Yes 11
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for staying 11 days at the IBEROSTAR Tucan & Quetzal. We feel delighted to read that you enjoyed every little bit of the resort. Thank you for highlighting the high quality of food choices, the long Caribbean beach and the tasty drinks served everywhere at the resort. Your honors... More 

Flintshire, United Kingdom
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On arriving to the hotel both myself and husband were amazed with how beautiful the hotel was, staff were friendly and welcoming and couldn't do enough to help. Our room was 2449 which was ideally situated between pool, beach and entertainment, we asked for this block so as to hopefully see the howler monkeys. Thankfully after a few early morning... More 

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal for your recent vacations at the Riviera Maya, Mexico. We are glad to know that you had a fantastic time with your husband enjoying the animals, the pool and the friendliness of the staff. On the other side, we are sorry... More 

Hotel Review Summarization

What travelers say

  • Very good(35)
  • Steak house(23)
  • Lobby bar(19)
  • Star Friends(13)
  • Very nice(12)
  • Main pool(11)
  • Specialty restaurant(10)
  • Ice cream(10)
  • Great time(8)
  • Other resorts(6)
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