We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Iberostar Quetzal Playacar

3.5 of 5 Resort (All-Inclusive)   |   Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Iberostar Quetzal Playacar to your Saves list
Iberostar Quetzal Playacar
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #36 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
el_bets Brownsville, Texas
  • Overview
  • Reviews (2,400)
  • Photos (3,177)
  • Amenities
  • Q&A (1)
  • Room tips (366)
  • Location
  • More
Write a Review

2,400 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brownsville, Texas
Senior Contributor
21 reviews 21 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

i will start by saying "DON'T LOOSE YOUR TRAVELING PERMIT" you wont be able to get in the plane without it. Sadly because of the corruption in Mexico the lady in the permits office slide a piece of paper with the amount of $30 per person we had to "pay" to "make the process faster" That said: Long Review HOTEL... More

Was this review helpful? Yes 2
choochoo town
19 reviews 19 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Anytime you go somewhere and the kids endorse a return visit, you've probably done well. I'm here to tell you--we did well. The natural beauty around this place is striking, and the wildlife around you makes it feel so "authentic". There isn't that resort feel here. Feels more like an adventure park with great food, fun night shows, beautiful pool... More

Was this review helpful? Yes 1
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just returned from a July 14-19 visit. The resort is indeed beautiful, meticulously clean, vibrant and tropical from the long tiled walkways filled with palm trees, parrots, peacocks, flamingos and water fountains, to the tiny rain forest jungle full of lush vegetations and interesting animals. The outside areas are a feast for the eyes and we loved the giant... More

Was this review helpful? Yes 4
Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wow what a fantastic holiday, the staff were very helpful and friendly, the buffet could do with more variety, we tipped one of the guys from the restaurants, and he rung our room up most nights asking if we wanted to eat where he was working, regardless of a booking or not, we enjoyed the steak house and Italian, don't... More

Was this review helpful? Yes 4
Stavanger, Norway
13 reviews 13 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We came to Iberostar for a family wedding (where it's being held), so I didn't really review the place beforehand, but it's a beautiful property with some of the services still a bit rough around the edges. The property itself is beautiful and lush with many native animals running around and white sandy beaches leading to the turquoise waters of... More

Was this review helpful? Yes 6
Rickmansworth, United Kingdom
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for the first two weeks of July. Could not fault the hotel and it's setting. Great formula of quality food , included drinks and water sports. The staff always very helpful and the beach is gorgeous. Did two trips , swam with Whale Sharks but beware the team do not like you to wear sun tan lotion so be... More

Was this review helpful? Yes 6
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This was our first trip to Mexico and really loved Mexico itself. We travelled as a couple looking for a special holiday and so splashed out on this hotel, booking with Thomas Cook. No bother at all with Thomas Cook, booking was easy as was check in etc. at airport. Flight was excellent not a single complaint even though it... More

Was this review helpful? Yes 3
Wakefield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and myself stayed at the quetzal from the 18th of june to the 2nd of july. Previously stayed at the tucan but came with a different tour operator this time. We know the properties are exactly the same so it really doesn't matter which side you are on. Our room number was 2746 which overlooked the jungle. This... More

Was this review helpful? Yes 8
Farmington, UT
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Would stay here again. Had a great time. Excellent location. Room was few steps away from Pool and beach but you also felt privacy. Clean. Food good. One wouldn't think of Japanese Steak House as something to enjoy in Mexico, but highly recommend it. Service excellent throughout resort. Great customer service. Beach is best anywhere. Loved the animals - peacocks... More

Was this review helpful? Yes 2
Evesham, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The coach transfer took longer than advertised but that was due to rush hour traffic. Check in was quick and efficient and our luggage was delivered to our room within 10 minutes. We had a walk round the hotel and grounds and were amazed by the animals and birds roaming around the complex. Most impressive were the monkeys in the... More

Was this review helpful? Yes 3
Owners: What's your side of the story?
If you own or manage Iberostar Quetzal Playacar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Iberostar Quetzal Playacar? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(54)
  • Steak house(34)
  • Lobby bar(24)
  • Very nice(21)
  • Star Friends(20)
  • Specialty restaurant(16)
  • Main pool(15)
  • Great time(14)
  • Ice cream(14)
  • Other resorts(14)

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Caribbean Online Mgt Corp., Tingo, Travelocity, VISIT US, INC. , Despegar.com, Hotels.com and Otel so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

3,177 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (3153)
View from room (90)
Hotel & grounds (626)
Dining (273)
Pool/beach area (727)
Room/suite (260)
Videos (6)
Family/play areas (40)
Bathroom (14)
Other (1117)

Management photos: Courtesy of the property manager

All management photos (25)
Pool/beach area (5)
Dining (7)
Room/suite (5)
Hotel & grounds (6)
Other (2)


Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#21 Top resorts Hotel in Playa del Carmen #22 Spa Hotel in Playa del Carmen #29 On the Beach Hotel in Playa del Carmen #30 Family Hotel in Playa del Carmen #30 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 
Number of rooms

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Iberostar Quetzal Playacar and other travelers.
1 question
A TripAdvisor Member
2 days ago

See all questions (1)

See which rooms travelers prefer