We spent 3 nights in Playa del Carmen at the Iberostar-Quetzal prior to heading over to Cozumel. For the most part, the hotel is a great place. The pool is fabulous, with plenty of room to handle the combined guests from the Iberostar Quetzal and Tucan. The Japanese steakhouse restaurant was great, with an incredibly good Tepan chef. The atmostphere... more

We loved the Quetzal, except the beach. The beach was very disappointing because of the erosion. I guess they had a storm in Jan. 2008 and most of the beach washed away. They had huge sand bags to stop the erosion. But because of this they didn't have any beach games or mariachi bands on the beach. Also, no waves... more

We are two adults who have just returned from April spring vacation with two 15-year-old girls. Having researched many reviews by others, we selected the Iberostar Quetzal and booked through Funjet. Once you deplane, all guests are sent to speak with informational agents in the airport and ours explained how to find the Lomas driver in "smurf" colors. We were... more

We stayed at the Iberostar Quetzal March 8-15. This was our third Iberostar. Iberostars are all quite similar. We had a very nice ocean view room on the first floor. Every day we sat on our balcony and enjoyed the beautiful view. There was construction going on right in front of our building, but they only worked from 10am to... more

This was our families second time to Iberostar Quetzal and we had the vacation of a lifetime. This trip was better than the first. Of course you will read reviews complaining about their beachfront that was altered by bad weather but the grounds are so beautiful it did not detract from our experience. Iberostar is a great destination for groups... more

After reading up on a lot of reviews, we decided on the Iberostar Quetzal and were extremely satisfied with our choice. The atmosphere was very tropical with a jungle style to it. We enjoyed walking the stone paths through the jungle and sitting on our balcony listening to the birds and watching for the monkeys. There were a few main... more

We just returned home from a 4 night stay at the Iberostar Quetzal April 5-9, 2008. We are a family of 5 with kids ages 12, 15, 18. We were traveling with another family with kids ages 15 and 18. We booked our trip through Funjet. We arrived into Cancun on a Saturday around noon. It was quick deplaning and... more

I have been to the Quetzal/Tucan 4 times before this and have stayed in the Playa area about 6 times and still enjoy it. The beach is beat up and I was told it could be 3-4 months before it is back but the pool, the grounds and the people are as great as ever so I still enjoyed the... more

The food was great, the pool was great. The service was wonderful and the entertainment was amazing. The problems that I experienced mainly had to do with other people staying there. First of all, most of the people there were snobby, rich Europeans or Americans who were generally rude. A man from Spain stole some stuff of ours and refused... more