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Hotel Riu Yucatan

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Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Hotel Riu Yucatan
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4,276 Reviews from our TripAdvisor Community

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Bristol, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We did a 10 night holiday with Thomson to this resort. We flew by Dreamliner, a very comfortable aircraft for sure. The description on their website stated that the rooms had been re-furbished, if they call adding a 40in tele as re-furbished then I'm a Dutchman. On the plus side this was the only complaint I had for the complex.... More 

Helpful?
1 Thank MichaelWebley
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

So first I start whit the bad points , water have a bad smell even 20 hours after you take shower no way to use for another thing just clean the body , coffee in the la hacienda restaurant disgusting, the good points are all the others, clean well organised staff , again the hotel very clean , service spot... More 

Helpful?
Thank bogdan36
Tisdale, Saskatchewan, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first trip to Mexico, and Riu Yucatan, however it won't be the last!! We were welcomed by the front desk upon arrival, with a cocktail. Palo is an awesome young man, very helpful and very pleasant!! Our room was very clean, well kept for the wk we were there, your fridge is stocked every 2nd day, along... More 

Helpful?
5 Thank Shelly W
DURHAM CITY
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Returned on 31st January 2016 following a 2 week stay at the Riu Yucatan Playa Del Carmen. Myself, wife, and 12 year old son have just experienced the best holiday ever. What a fantastic Hotel/Resort to visit. Don't think twice about booking and any negative reviews must be from really really hard to please people. Amazing location a true Caribbean... More 

Helpful?
15 Thank smithfamilysafc
Cheshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed from 28/12/15 until 4/1/16. The hotel is clean and well maintained, part of a large chain, well run. The buffet food was excellent, the choices amazing. Dined in the A la Carte steak restaurant which was disappointing but the Aisan was fantastic. At lunch times we mainly ate in the Italian where the food was consistently of a very... More 

Helpful?
5 Thank hilnew
Fruitvale, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was our second trip to Playacar. First time in 2010 to the Riu Playacar and this time to the Riu Yucatan. Both hotels were spectacular. Staff very friendly, pools as clean as can be expected (spend 4 hours drinking at the swim up bar and no one gets out of the pool to go pee??? tells me to shower... More 

Helpful?
3 Thank Physioguy94
Lethbridge, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

6 of us arrived at this hotel on the 16th of Jan. Two week stay. The décor was very pink. The rooms were clean and the housekeeping staff did a good job. The pools were nice but the service at the pools did not exist. The lounges were kept well but not once we offered a drink at our tables,... More 

Helpful?
Thank 206murraya
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Yucatan, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback. We appreciate your positive comments about the cleanliness of the hotel as well as the pool facilities. We will send your comments regarding the pool bar and the bar service... More 

Winnipeg, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I traveled to this resort January 23rd until the 30th with my family, for my dad's birthday. Resort layout: Open concept lobby, so you can smoke anywhere in the lobby, which we didnt like because we are not smokers. Rooms: There are up to 9 blocks/ buildings. We were initially placed in block one but the room was terrible, small... More 

Helpful?
1 Thank ballentynegirl
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Yucatan, responded to this review

Dear guest, Thank you for choosing our hotel for your family vacation and for taking the time to share your comments with us. We were pleased to know that you enjoyed the beach location, it truly is a beautiful place, and that you enjoyed the pool facilities and the food and beverage served. We work very hard to satisfy all... More 

Preston, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

although we stayed at tequilla we used yukatan a lot we visited both the pool and the beach both are fabulous no problem whatsoever getting sunbeds no matter what time of day we never got to the beach before 9.15 am and always got front row at the beach we also used the lobby bar which we thought was stunning... More 

Helpful?
3 Thank kath f
Farnham
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Riu staff can take a bow. So helpful and friendly. The bar staff are falling over themselves to serve you and the drinks are amazing. Cannot believe the comments of some reviewers. WHAT DO YOU EXPECT! Don't know how anyone can complain about the food. So varied. Some work going on in the hotel but how else do you think... More 

Helpful?
1 Thank MandypandyFarnham
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