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Hotel Riu Yucatan

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Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Yucatan
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Hotel Riu Yucatan
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3,584 reviews from our community

Traveler rating
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    1,184
    516
    151
    93
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874
1,607
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United Kingdom
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is lovely and the staff are fantastic and I do agree with the vast majority of positive comments. In order to avoid repeating what other reviewer have said I will try and only add some new information from our perspective. THE DREADED SUNBED GAME Yes, you have to get up early and reserve your bed and even if... More 

Was this review helpful? Yes 1
Runcorn, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Perfect on every level ! Staff were outstanding 24/7 and facilities were fab 100% will visit again in the future. Booked most trips through Thompson all went well had no problems, Didn't hear any bad comments while there Riu yucatan 😀👌

Was this review helpful? Yes 2
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Yucatan won us over with its excellent customer service. Long hours intense heat and probably low wages for most didn't stop the lovely helpful and friendly service we received by all. (8 - 22nd May) Hotel is lovely and thank goodness for air con Beach is paradise but you will need factor 50 sunscreen Don't forget mosquito repellent - rubbing... More 

Was this review helpful? Yes 1
CHESHIRE uk
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our second visit to this resort,having stayed here in Jan.2014. Every thing is as expected from a Riu resort.Service and quality of food have shown marked improvements. Rooms,clean and well maintained,A/C works fine.Beds comfortable.TV ,poor picture and reception.Still no Tea or Coffee making facilitates in the room. Well maintained gardens,but no seating areas/benches . Staff pleasant and polite.... More 

Was this review helpful? Yes 1
Rotorua, New Zealand
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

A clean hotel with friendly staff. The food was good especially the italian restraunt which you don't need to book for. Evening entertainment does need a bit of improvement! Enjoyed the aqua-exercise group in the morning. Massage in the spa was great too.

Was this review helpful? Yes 1
Nottingham, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hello! If you are reading this then you are one of the thousands of people that check trip advisor before booking a hotel. However you are reading one of the few comments that is actually true to fact! As most of the comments you read on Trip Advisor are not true! (I know, shock! Most of them are customers that... More 

Was this review helpful? Yes 10
Lisbon District, Portugal
Contributor
19 reviews 19 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a place that Organization take you to Other Level. Everything is organize so you can rest And enjoy your vacations. All small details are taking care in a Way That YOU Will Feel it's EASY to have Everything under Control.

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Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our 2nd visit and we absolutely loved it! The only thing we could fault was the sea weed (sea only clear for one day) apparently they are doing work in the sea due to erosion? But the staff work tirelessly digging holes to remove it. The staff are by far the best from any hotel and ALWAYS have... More 

Was this review helpful? Yes 5
Herefordshire, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our first holiday in Mexico. The hotel is great , the bed rooms a large, the pool area is all large enough to cope with the amount of people although the pool bar can get busy but you do not need to wait long for a drink. The beach is superb , spent two weeks at the same... More 

Was this review helpful? Yes 2
Port Saint Lucie, Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our first ever all inclusive and I must say this is the way to go. We stayed one week. The RIU Yucatan was amazing! The food, top shelf liquor, the grounds and the entertainment was only surpassed by the SUPERIOR customer service of the entire staff. Although the rooms aren't the most updated they are immaculate and the... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Very good(43)
  • Steak house(33)
  • Pool area(21)
  • Bar staff(16)
  • Great time(14)
  • White sand(13)
  • Main buffet(12)
  • Entertainments team(10)
  • Star hotel(8)
  • Best holiday(7)
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