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Hotel Riu Yucatan

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Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Yucatan
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3,796 Reviews from our TripAdvisor Community

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Traveler rating
    1,742
    1,262
    540
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    96
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933
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (746)
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Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was here in 2014 +very decent and hardworking staff +very good food +lovely bar +very good hotel location +pretty beach and sea location +Cleanliness and standard hotel rooms -Could have more loungers on the beach

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sheffield
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a fantastic hotel,great staff,fab food,cannot praise this hotel enough,entertainment was excellent,I could gone on and on all I can say is visit Mexico and this hotel.we will definitely go back again.

Was this review helpful? Yes 2
Yorkshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently returned from a week at the Riu Yucatan and wished we have booked for longer. The main hotel and pool areas were clean and the rooms were kept clean daily with fresh towels which included face cloths. Nice bar area in room with fridge which was stocked with various drinks and topped up regularly. Room safe was available... More 

Was this review helpful? Yes 3
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

Disappointed !!The was our first internatiional trip - children age 11 and 14 and myself. First of all the resort check in wasnt very friendly and didnt offer any information about the resort - did't give spa/golf/gym/childrens activities at all - basically gave us a map and said you cant check in until 3 - it was 2:45. So we... More 

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

No one told me the only place w ac was our room! Not the bars or restaurant s which were impossible to get into. Nor even the lobby. First time at an all exclusive. The staff was fantastic for it being 1000 degrees.

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Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Riu Yucatan from 10th -24th July 2015. This was our second time in Mexico having stayed at Rui Cancun in 2013. Arriving very tired, we did find the room smelled abut musty - but as requested the housekeeping changed bedding - although it was more the humidity as the sheets really were clean. It made hubby... More 

Was this review helpful? Yes 7
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

This was our 5th holiday in Mexico, our first time was for our Honeymoon, we stayed at the Moon Place, Iberostar Paraiso twice, the first trip hampered by Hurricane Dean, then Iberostar Tucan and our last trip at the Riu Yucatan. My wife and I were accompanied by 16yr Old Son. We flew out of Gatwick with First Choice /... More 

Was this review helpful? Yes 4
Phoenix, Arizona
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Too many are rating the hotel based on the beach and staff which is typically very good anywhere in Playacar. Rate the hotel itself. I think this akin to something you would rent 2 blocks from the beach in San Diego. I may be spoiled by other RIU's and IBEROSTARs but this place is cheesy when it comes to the... More 

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Durham, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have just returned from our 2 weeks holiday at this hotel again. This is our second visit since the renovation & our 4th in total. Again I can not fault this hotel or its staff. They bend over backwards to make sure everything is going great for you. They constantly have a smile on their faces & always stop... More 

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Edmond, Oklahoma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Great beach! Great food! Okay drinks.Rooms were not that nice and were warm. The temperature was controlled by the resort. There were a lot of mosquitoes even in the rooms! It costs $10 U.S. to get a cab to downtown .The beach in this area is much nicer then downtown Playa Del Carmen! I would recommend this area if you... More 

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Hotel Review Summarization

What travelers say

  • Very good(43)
  • Steak house(33)
  • Pool area(21)
  • Bar staff(16)
  • Great time(14)
  • White sand(13)
  • Main buffet(12)
  • Entertainments team(10)
  • Star hotel(8)
  • Best holiday(7)
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Room/suite (339)
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Dining (273)
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Bathroom (32)
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Amenities (137)
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Beach (38)
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Pool (43)
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Relax Pool (35)
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Restaurants and Bars (104)
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Standard Room (71)
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Suite (117)
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The Hotel (78)

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Pool/beach area (4)
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Hotel & grounds (5)
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Room/suite (4)
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View from room (7)
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Other (16)
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