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El Tukan

3.0 of 5 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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El Tukan
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El Tukan
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616 reviews from our community

Traveler rating
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    77
    91
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bloomsbury, New Jersey
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at El Tukan last April. It was very busy and crowded in Playa at that time of year but still, this hotel leaves quite a bit to be desired. We paid for an upgraded room but upon arrival they attempted to put us in a room across the street from a bar and right above 5th Ave. This... More

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available We do have a Hotline service at our Hotel where you can 24 hrs check problems or details. We do not have any report about the fire alarm system. fCheck with your agency the room category because we have from standard... More

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

From arriving until finish our stay was just perfect great staff anda great location rooms very nice at all we buy premium plan at the frot desk which allows use to use all restaurantes and bar at the Hotel My sister went to the beach club kol beach and was very suprised about the location as we say just perfect... More

Was this review helpful? Yes
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest Thank you very much for this comment we love to hear that you had a great time at Tukan Hotels we hope to see you soon at one of our hotels. sincerely management More

Whitley Bay, United Kingdom
Top Contributor
116 reviews 116 reviews
4 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We are here now on an all inclusive deluxe room deal. The hotel is dated and not the 4 star that Thompson say it is. If you want luxury don't come here. If you want to be right in the middle of everything then this is a good location. The food is not the best either. The drinks are good... More

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More

Contributor
20 reviews 20 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 14, 2014

We stayed here 2 years ago ,,, sorry for the late review... but we have walked past it many times during other vacations in the Playa Del Carmen area. /we booked this vacation super cheap and knew what we were getting ourselves into,,, we got a clean poolside room, some food, some drinks, and a very nice beach area with... More

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operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More

Teddington, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 12, 2014

Just watched Mexico lost a football match there with a bunch of friends, beer was fresh, people very polite. At first we quite liked the "jungle setup" on the terrasse but then it started raining a lot and we had to get back inside to watch the two big tv. Good fun though.

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operaciones1, Gerente at El Tukan, responded to this review

Dear Client, Thanks for your comment we hope to see you soon back at one of our Hotels fresh and cold beer will wait for you. sincerely management More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 1, 2014

Nice place to stay, it has all you need by walk. This is very good if you like to explore and you don have to spent too much money. They get you to their beach club. Bads are that it isn't in the beach. The pool is kind of little.

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operaciones1, Gerente at El Tukan, responded to this review
Google Translation

Estimado Cliente Gracias por mandarnos sus comentarios sobre el hotel. En espera de su pronto regresa a uno de nuestros... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 27, 2014

Maybe we came on a bad day, but as we were checking in a cockroach dropped on the receptionists desk right in front of me while another guest argued with the manager about there clothes being stolen from their room. Room was long overdue a refurbishment with what looked like blood on the walls and a rusty hot water heater... More

Was this review helpful? Yes 4
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available. Standard Rooms are equipped with air condition and fan. we do not have any report about problems with the floor or outer details. i also will mention that at our standard room only rooms our controls for air condition and Tv... More

Top Contributor
156 reviews 156 reviews
46 hotel reviews
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed August 24, 2014

We had originally booked 2 nights at the Nina hotel on 8th Street but were offered an upgrade to the Tukan. I was excited for an upgrade. Once at the Tukan, the reception staff were friendly but we had to wait for the room to be cleaned, eventhough we were told we would get right in. They give you a... More

Was this review helpful? Yes
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More

Texas
1 review
3 of 5 stars Reviewed August 15, 2014

The hotel is really well located if you will go out to clubs and stuff like that, but the service is kind of bad. Me and my friends had to wait 2 and a half ours to get our room because it was "being cleaned". The hotel has several buildings so don't expect to stay in the main hotel, maybe... More

Was this review helpful? Yes
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we are very sorry to hear about your experience. please check with your agency the packages available remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of... More

Manchester, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 6, 2014

This is an attempt to give a factual opinion of the hotel as some of the issues we experienced were in fact down to mis-information from our tour operator (Thomson) and bad communication between Thomson and El Tukan. When we arrived we were told we were only on the standard All-inc plan which basically means buffet food every meal. However... More

Was this review helpful? Yes 1
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Additional Information about El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Tukan 3*
Number of rooms: 133
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
El Tukan Riviera Maya/Playa Del Carmen, Mexico

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