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El Tukan

5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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El Tukan
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758 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Family trip, the beach club was not near the hotel area, and its not included in the package, rooms were ok, only one small pool area for the whole condo. Food at la ceiba restaurant was very good for those coming with the all inclusive package.

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Guadalajara, Mexico
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

It has 2 buildings deluxe one and normal one I payed deluxe room wich is more expensive but the pool inside that building is super small and also the hotel has no beach and it says beach club but you have to pay for that, even though is a good hotel if you are planning just to use it to... More 

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New Braunfels, Texas
Level Contributor
109 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

you are only a few blocks from the beach, the grounds are tropical and the bar is really good. the hotel was quiet and romantic. Its not too expensive, more middle of the road, you are in Mexico so don't expect luxury. I would stay there again!

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Netherlands
Level Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 21, 2015

We stayed 3 nights in El Tukan and loved that it's in the center of Playa del Carmen. The hotel has a small pool with jacuzzi. Breakfast was good, but I wouldn't recommend all inclusive because the restaurant isn't very attractive to spend your complete holiday and there are lots of restaurants in Playa del Carmen.

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operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments We remind you that we have several meal plans and room categories available. From only standard room until Deluxe Room with premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 27, 2015

We went to playa del carmen for a wedding and a friend and I didn't want to spend a lot in hotel. I found this one and is perfect!! The location is great, very friendly staff and room cleanliness is very good. The beach club is small but good. Overall great place to stay!!

Was this review helpful? Yes 1
operaciones1, Director de Relaciones Públicas at El Tukan, responded to this review

Dear Client Thanks for your comments Great to hear that your stay with us was Perfect we de have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More 

Stockholm, Sweden
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 9, 2015

This is a good central location for Playa, clean nice Mexican rooms and apartment. Great breakfast!! The worst thing is that the beach is a good 20 min walk away and the beach club, Mamita, is crowded...

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Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 20, 2015

We stayed at El Tukan March 2014 and had a great stay! It is not elaborate, and if you are accustom to 5 star all inclusive resorts this is not the place for you. We had a ground floor two bedroom facing the pool. You would never ever expect to find this little piece of paradise stepping off 5th ave.... More 

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Berlin, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 24, 2015

Location is great, no doubt about it. The rooms are fine, you would probably expect a bit more from the price. The staff however are terrible. They are in such a bad mood, slow to check you in, unwilling to answer any questions. We had the all inclusive and it felt like they didn't bother to serve us in the... More 

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Travelers are raving about these Playa del Carmen hotels

Lincoln, Nebraska
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 23, 2015

This hotel is a decent place to stay however it took me about 90 minutes to check in. They couldn't find my reservation even with my printed documents. Communication was very poor. When I finally got into my room the safe didn't work. After flushing the toilet for the first time it flooded my room like a river! Good thing... More 

Was this review helpful? Yes 2
toronto
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed March 23, 2015

If you're looking to be in the heart of the action, this place is for you!! Flight - quiet and boring - which is a good thing Transfer to Hotel - great! we were very lucky in that we were the only people going to PdC on our flight, so our transfer was in a van - no big buses!... More 

Was this review helpful? Yes 1
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