We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

El Tukan

Hotel website
5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
El Tukan
El Tukan
Panoramas (11)
View Map
Add Photo Write a Review

866 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Ottawa, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at El Tukan January 17-24. Prior to our arrival, I emailed them to request a room with a king size bed and on an upper floor. I had a response within minutes from them stating the usual, they cannot promise anything but it has been noted in our file. We had an excellent corner room... More 

Helpful?
Thank AreJayEm43
operaciones1, Gerente at El Tukan, responded to this review

Dear Customer Thanks you to write your review, we are glad that your experience at the hotel was comfortable. Your comments encourage us to continue to offer the best service possible and making us worthy of greater confidence. We thank you for mentioning about our room , which we have variety for customer convenience. We look forward to serving you... More 

1 review
1 of 5 stars Reviewed 5 days ago NEW

Ive been to lots of hotels in my life. but i can say for sure that this hotel is by far the worst hotel ever. if you are a tourist , they will play around with you to just to make more money we booked for 3 but they are saying they only show 2. without even looking at the... More 

Helpful?
Thank Wonjoon C

Travelers are raving about these Playa del Carmen hotels

Los Angeles, California
Level Contributor
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I booked a weeks stay through priceline, at this hotels smaller cheaper branch. Upon arrival I was told they were undergoing construction and i would get a free up grade to El Tukan. We drove several blocks, I waited a couple hours in the heat which I had not adjusted to and finally was told I would have to pay... More 

Helpful?
Thank TheCaptainNemo
operaciones1, Gerente at El Tukan, responded to this review

Thanks you to write your review For our company the most important thing is to provide the best service possible and making us worthy of your trust. We offer our sincere apologies. We look forward that you stay once more with us and change their perception and create memorable experiences Tukan Hotels More 

Kingston, New York
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Always enjoy the flurry of people on the 5th in Playa but not going to a restaurant that takes forever and then some. although the location is great and the food not too bad. I haven't stayed here but have visited on occasion friends that have it's as I said not too bad and the location is good

Helpful?
Thank Charlottetime
operaciones1, Gerente at El Tukan, responded to this review

Dear Customer thank you for your comment We hope that in future we can stay in our hotel and you can enjoy nice packages we offer , from a buffet breakfast to a variety of dishes a la carte . We also have variety of deluxe Hotel room for your convenience. Have a nice day Tukan Hotel More 

Mackay, Australia
2 reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After a 12 hour flight from the UK I arrived, queued in front of disinterested staff and then discovered they had no rooms left despite having my reservation. They put me in a shabby sister hotel after several hours of mucking around.

Helpful?
2 Thank Sherene J
operaciones1, Gerente at El Tukan, responded to this review

Dear Sherene J Thanks you to write your review For our company the most important thing is to provide the best service possible and making us worthy of your trust. We offer our sincere apologies. We look forward that you stay once more with us and change their perception and create memorable experiences Tukan Hotels More 

Covington, Kentucky
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

We knew the location was superb when we chose to book El Tukan, having enjoyed drinks right on 5th Avenue in their jungle-like "Living Bar" during a Playa visit in December 2014. Being located right on 5th at Calle 14 North means you are virtually in the heart of Playa with an easy stroll to just about anything you want... More 

Helpful?
2 Thank Larry H
operaciones1, Gerente at El Tukan, responded to this review

Dear Customer thank you very much for taking the time and sharing your experience at the Tukan Hotel. we like your experience has been to his liking . your comments are a valuable contribution to help us continue to raise our standard of quality. We look forward to serving you in the near future . Hotel Tukan More 

Winnipeg, Canada
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 29, 2015

I hate to say that i arrived fearing the worst after reading some of the reviews. We were treated to everything I hoped it would be. Authentic. Charming. Lovely room. Accommodating staff. Incredible location. Fabulous food. No one pressured us to take the all-inclusive but I inquired when we arrived and I'm so glad we took the deal. We've had... More 

Helpful?
5 Thank SpicyLaura
operaciones1, Gerente at El Tukan, responded to this review

Dear Customer thank you very much for taking the time and sharing your experience at the Tukan Hotel. we like your experience has been to his liking . your comments are a valuable contribution to help us continue to raise our standard of quality. We thank you for commenting on our Premium food package . We look forward to serving... More 

Mérida
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 22, 2015

It was only one night, clean, cheap as I reserve through booking.com and you find better prices than in the hotel, staff kind, the only bad thing it was the wifi, for those that stay beside the Rest. La Ceibva where the hotel serves the breakfast is terrible and those guest that we stay in that side we have not... More 

Helpful?
1 Thank onn_toi
operaciones1, Gerente at El Tukan, responded to this review

Dear Customer Thanks for taking the time and write your experience in the hotel tukan . our goal is to provide the best service possible and get the satisfaction of our guests. Our system wireless internet for better connection is on public areas We look forward to you stay once and you can enjoy our premium package has a variety... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 16, 2015 via mobile

For the amount of money we spent here, (staying here a week) I can't believe how poor the upkeep of the hotel is. Let me start out by saying that the people working the ground (maids, receptionists, bell boys, etc.) Are all very nice and helpful. But obviously the management is lacking in a big way. The standard rooms are... More 

Helpful?
3 Thank Cecille J
Questions? Get answers from hotel staff and past guests. Ask a question

1,001 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (412)
Viewed
Room/suite (57)
Viewed
Bathroom (17)
Viewed
Hotel & grounds (99)
Viewed
View from room (21)
Viewed
Pool/beach area (44)
Viewed
Dining (40)
Viewed
Family/play areas (3)
Viewed
Other (131)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (565)
Viewed
900 Block Pool (11)
Viewed
Amenities (98)
Viewed
Beach (38)
Viewed
Deluxe Room (63)
Viewed
Main Pool (23)
Viewed
Restaurants and Bars (142)
Viewed
Standard Room (49)
Viewed
The Hotel (60)
Viewed
Two Bedroom Deluxe Suite (81)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Dining (2)
Viewed
Pool/beach area (6)
Viewed
Other (16)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.1 mi away
Hotel Playa del Karma
Hotel Playa del Karma
#122 of 204 in Playa del Carmen
4.0 of 5 stars 507 reviews
0.2 mi away
Hotel Las Golondrinas
Hotel Las Golondrinas
#84 of 204 in Playa del Carmen
4.0 of 5 stars 343 reviews
0.3 mi away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#45 of 204 in Playa del Carmen
4.5 of 5 stars 1,011 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Boutique Posada Mariposa
Hotel Boutique Posada Mariposa
#119 of 204 in Playa del Carmen
4.0 of 5 stars 399 reviews
0.2 mi away
Coco Rio Playa del Carmen
Coco Rio Playa del Carmen
#115 of 204 in Playa del Carmen
4.0 of 5 stars 222 reviews
0.2 mi away
La Pasion Hotel Boutique
La Pasion Hotel Boutique
#12 of 204 in Playa del Carmen
4.5 of 5 stars 754 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay