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3.0 of 5 Hotel   |   5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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El Tukan
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Ranked #150 of 197 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 1 week ago
unic_15 El Paso, Texas
  • Reviews (583)
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  • Room tips (43)
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583 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
El Paso, Texas
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first time in Playa del Carmen and it was one of the best experience that I had in life (June 3 - June 9, 2014) . My overall rating for the hotel might be confusing. First, the hotel is placed in a privileged location. It is right on 5ta avenida and there is always lots of people... More

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operaciones1, Gerente at El Tukan, responded to this review
Google Translation

Estimado Huésped, Gracias por sus comentarios: En el Grupo Tukan estamos dedicados a brindar la máxima calidad y satisfacción a... More

Monterrey, Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been in this place for two times. Excelent location (only one or two block from 5 avenue, depend the room which you reserved). The prices is cheap (only I buy the breakfast and room). You don't need rent a car in this hotel or pay taxi (if you arrive for bus, only walk to north in the 5... More

Was this review helpful? Yes
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, Thank you for your comments: In Group Tukan we are dedicated to providing the highest quality and satisfaction to our customers by offering the best service possible. Awaiting your early return to one of our hotels. Regards, Management More

Hong Kong, China
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed May 18, 2014

5 of us spent a day there, all put into different room 1 to 2 blocks away from the hotel main compound which means you have to pull your luggage across the streets. Rooms all come with smell of moisture , cold shower only (although the staff to send someone to fix it nothing happened), air-con remote controller only works... More

Was this review helpful? Yes 3
Montpellier, France
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 13, 2014 via mobile

Dirty hotel, really bad service, "all inclusive" is a lie, rude personal at the front desk, there's only one restaurant with deficient food, pool is not where all the rooms are, no beach club. Do you need any other reasons to avoid this hotel??

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest: Thank you for your comments, We are very sorry your experience with us. We can ensure that the foundation of our company is to give satisfaction and total quality to our customers. Unfortunately we have no report of the details written on their part. We hope your experience will be allowed to return back to the hotel to... More

London UK
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 28, 2014

Although I booked a twin room, we were given a 1 double room, a bit awkward when you are on holiday with one of your best friends. They offered an upgrade to a 2 bedroom apartment at a very reasonable price, which was reimbursed immediately by Virgin Holidays, whom I booked with. I was a quite wary prior to arriving... More

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, Thank you for your comments: In Group Tukan we are dedicated to providing the highest quality and satisfaction to our customers by offering the best service possible. Awaiting your early return to one of our hotels. Regards, Management More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 17, 2014

During spring break the rates go really high and it's not worth it. Service is awful, we asked for a towel 4 times and they came until the 5th. This because we payed for three people in a two bedroom and they only gave us two towels. The wifi signal sucks, it never connected to our room, we only had... More

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest: Thank you for your comments, We are very sorry your experience with us. We can ensure that the foundation of our company is to give satisfaction and total quality to our customers. Unfortunately we have no report of the details written on their part. We hope your experience will be allowed to return back to the hotel to... More

Haverhill, Massachusetts
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 16, 2014

This is definitely a place I could refer to a Spring Breaker... It is located seconds from the beach, 5th ave and 12th ave as well.. Which are definitely the areas where you will spend the most time.. Pleasant hotel, great staff and definitely the best location for a hotel.

Was this review helpful? Yes 3
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, Thank you for your comments: In Group Tukan we are dedicated to providing the highest quality and satisfaction to our customers by offering the best service possible. Awaiting your early return to one of our hotels. Regards, Management More

London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 14, 2014

As others have written, this hotel often moves guests with reservations to other properties. I was moved to a different hotel across the street with a room directly overlooking 5th st. This turned out to be a nightmare as their was loud music playing well past midnight (on a Sunday). If I had been kept in the original hotel this... More

Was this review helpful? Yes 6
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest: Thank you for your comments, Tukan Hotel is our commitment to provide the best service for that reason we are verifying the details mentioned, in order to meet their needs and fulfill your expectations. Hoping to receive it again in one of our hotels. Regards, Management More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 11, 2014 via mobile

7 days all inclusive in April. Location is top. Service is very friendly. Restaurant is good: Mexican food..dont look for anything else. Room and restaurant were clean. It is perfect if you want to skip the mega resort and stay close to the playa life, having the main street in front of the hotel (although so close room was very... More

Was this review helpful? Yes 2
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, Thank you for your comments: In Group Tukan we are dedicated to providing the highest quality and satisfaction to our customers by offering the best service possible. Awaiting your early return to one of our hotels. Regards, Management More

Mexico
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 9, 2014

We stayed there 1st week of april, the site we booked with said the hotel was right on the 5th avenue, so we decided it was a ood call. Once we got there, they offered us the all inclusive package and since we didn't go for it they sent us to another building a few blocks away from the 5th... More

Was this review helpful? Yes 2
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest: Thank you for your comments, Tukan Hotel is our commitment to provide the best service for that reason we are verifying the details mentioned, in order to meet their needs and fulfill your expectations. Hoping to receive it again in one of our hotels. Regards, Management More

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Additional Information about El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Tukan 3*
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
El Tukan Riviera Maya/Playa Del Carmen, Mexico

297 photos of this hotel

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Amenities

Bar / Lounge Beach Restaurant Swimming Pool
Hotel Style
#82 On the Beach Hotel in Playa del Carmen
Hotel Class
Number of rooms
133

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