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El Tukan

3.0 of 5 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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El Tukan
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645 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dallas, Texas, United States
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is my fourth trip to PDC. I'm not one to stay in all-inclusives, and ritzy hotel resorts. Let's face it, I'm cheap (and I like to live on the wild side) THIS place...a resort, it's not. BUT I was aware of that when I paid only $50 a night for it. You get what you pay for, folks! Hard... More 

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Sunnyvale, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Ideally I traveled here in July 2012 but writing review very late so had to choose a month in last 1 year...got a very good deal on the hotel...hotel was neat and clean with friendly staff...pool area seemed small but decent...best part was the location (especially when we had to stay in hotel primarily only for resting purpose)...right on 5th... More 

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New Haven, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I recommend that you do NOT do the all inclusive. The only reason is that there is so many great and reasonably priced restaurants that you'd miss out by feeling obligated to eat based on what you spent. Anyway, it is a 5 minute walk from the beach club setting. IF you do all-inclusive, the drinks are free on the... More 

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4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

At the heart of Playa del Carmen, you're in the middle of the famous 5ta Avenida. Just getting out from the hotel and you'll find nice restaurants, 2 blocks at north a mall and several blocks to the south part of the night life. The hotel has 2 restaurant inside (quality of food could be improved) and includes admission to... More 

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Langley City, Canada
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were nicely surprised by the staff who were so helpful and friendly. A big thank you to Marta who did a wonderful job cleaning our room daily and to Alejandro Rios who acted in the most professional manner and went beyond his duty to give us peace of mind. As for the waiters: Gabriel at the sport bar who... More 

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Venice, Louisiana
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 8, 2014

The hotel looks nice at first glance, the service was friendly, and the location is great. The room was clean, but primitive. The bed and pillows were, shall we say firm? Ok, they were hard and lumpy, not comfortable at all. There was not even a phone in the room. The restaurant on the meal plan was some kind of... More 

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operaciones1, Gerente at El Tukan, responded to this review

Dear Guest Thank you very much for your comments we have different room category available . from standard until deluxe room. The meal planes starting from all incl light until premium plans with this plan you can eat and drink in all of our a la carte restaurants and bars from the tukan group please check with your agency or... More 

Monterrey, Mexico
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 3, 2014

Rooms are average but clean, food and beach club are good. Pretty good deal for what we paid, we would definitely stay there again. Location is pretty good as well, on the 5th. Waiters at their restaurants aren't the friendliest, but it's not a big deal.

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operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, Thanks for recommending our Hotel We like to hear that you will come back to Tukan Hotels Hope to see you soon at one of our Hotels Sincerely Manager More 

Zurich, Switzerland
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 25, 2014

I booked five nights there last year with all inklusive. They promised great restaurants to eat and have drinks, a amazing beach club (pics were looking nice), but we got anything close to this. Our room was next to their construction area, noise all the time, stinky room and bad did not feel conforable, not really clean. We arrive the... More 

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operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, We are very sorry about your experience at the hotel and beach club we do have different room categories available. from a standard room until deluxe with premium plan. Please check with your Agency about meal plans and room standard available Sincerely, Manager More 

Oosterhout, The Netherlands
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 25, 2014

Only go here when you like it when your personal belongings get stolen from your room. My boyfriend's jeans got stolen from our hotel room after one day. We went to the manager, who didn't seem to take this seriously. We filled in some forms and complained. He asked us why we didn't rent a safe. Well, this is weird:... More 

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, I will remember you that the Hotel show you several times that there was no entrance from other persons in this room. Only your Key Card was detected. We show you the door reading and you comment to us that you where not shure if your husband was changing his jeans at the beach club or in the... More 

Bloomsbury, New Jersey
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 13, 2014

We stayed at El Tukan last April. It was very busy and crowded in Playa at that time of year but still, this hotel leaves quite a bit to be desired. We paid for an upgraded room but upon arrival they attempted to put us in a room across the street from a bar and right above 5th Ave. This... More 

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available We do have a Hotline service at our Hotel where you can 24 hrs check problems or details. We do not have any report about the fire alarm system. fCheck with your agency the room category because we have from standard... More 

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Additional Information about El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Tukan 3*
Number of rooms: 133
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
El Tukan Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#81 On the Beach Hotel in Playa del Carmen

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Dining (36)
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