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El Tukan

3.0 of 5 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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El Tukan
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El Tukan
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676 reviews from our community

Traveler rating
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    183
    83
    99
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138
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Simcoe, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

2nd floor room facing the pool. The room was small but comfortable. Dora was our housekeeper and did a good job,every day. The reception staff were very helpful, when needed. The breakfast buffet and lunch were good, but we went out for dinner each night. Again the staff were very attentive. Check in and out was very easy. Someone we... More 

Was this review helpful? Yes 1
Munich, Germany
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Main tips: -Make sure you get a room in the swimming pool area, or dont pay to much for a room in the other buildings... they dont say that in the page and give you bad rooms in separated buildings -if you want free drinks in the beach club and good food zou need the all inclusive premium/deluxe otherwise very... More 

Was this review helpful? Yes 2
North Carolina
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent two nights at El Tukan. Hotel is very confusing as there are several buildings spread over an intersection. Got a room in the building across the street, with the windows and balcony on 5th street. When the receptionist was asked about the level of noise he answered that it wasn't a problem because there were no cars on 5th.... More 

Was this review helpful? Yes 1
Paris, Ile-de-France, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 22, 2015

your money is not in safe.staff stole my $ 100 in my room . Very old furniture , they don't have a hot water ,sheets are changed once a week Very very bad hotel for this money, my Swarovski bArrette was stolen too

Was this review helpful? Yes 3
operaciones1, Gerente at El Tukan, responded to this review

Dear Customer Thanks for your comment remember that we investigate on your report and we do not understand those comments We show you our cameras and the reading of the electronic locks that there was no entrance from another person in your room. Also we can not understand your comments about the hot water All our rooms from, basic to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015 via mobile

I stayed for several days during the BPM festival (a week-long techno and house music festival in Playa Del Carmen that takes place every January). Staff was accommodating and friendly. Rooms were clean. Pool was nice. Not super luxurious, but that's not what I expected or wanted anyway.

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments It is very important for us to have our clients happy we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More 

Winnipeg
Contributor
11 reviews 11 reviews
11 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 17, 2015

Paid $90 C per night (maybe a little too much but it was prime time). Paid $10 US extra upon arrival (a deal according to them...of course) to upgrade from basic 2 single beds in room to 2 double beds and a sitting area entrance- 1 bedroom? Was nice to have extra bench area for luggage and mess to keep... More 

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More 

Seattle, Washington
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 19, 2014

There was nothing about this hotel that made it stand out for me. The facilities are so-so, kind of dated in most cases. You have to upgrade to All-Inclusive to be able to take advantage of the beach club access. The reception and concierge were only okay, again they did nothing that would distinguish this hotel or themselves from any... More 

Was this review helpful? Yes 2
operaciones1, Gerente at El Tukan, responded to this review
Google Translation

Estimado Cliente Gracias por mandar su comentario sobre el Hotel Nuestro Gol es dar la mejor satisfacción a nuestros clientes... More 

Dallas, Texas, United States
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 12, 2014

This is my fourth trip to PDC. I'm not one to stay in all-inclusives, and ritzy hotel resorts. Let's face it, I'm cheap (and I like to live on the wild side) THIS place...a resort, it's not. BUT I was aware of that when I paid only $50 a night for it. You get what you pay for, folks! Hard... More 

Was this review helpful? Yes 2
operaciones1, Manager at El Tukan, responded to this review

Dear Client Thanks for your comments at Trip Advisor We hope you enjoy your vacation at our Tukan Hotel we remind you That We Have several meal plans and room categories available Until room from only premium meal plan including all restaurants and bars of tukan group we hope to see you soon back at one of our hotels sincerely... More 

Sunnyvale, California
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 11, 2014

Ideally I traveled here in July 2012 but writing review very late so had to choose a month in last 1 year...got a very good deal on the hotel...hotel was neat and clean with friendly staff...pool area seemed small but decent...best part was the location (especially when we had to stay in hotel primarily only for resting purpose)...right on 5th... More 

Was this review helpful? Yes 1
operaciones1, Manager at El Tukan, responded to this review

Dear Client Thanks for your comments at Trip Advisor acerca our Tukan Hotel we remind you That We Have several meal plans and room categories available Until room from only premium meal plan including all restaurants and bars of tukan group we hope to see you soon back at one of our hotels sincerely management More 

New Haven, Connecticut
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 5, 2014

I recommend that you do NOT do the all inclusive. The only reason is that there is so many great and reasonably priced restaurants that you'd miss out by feeling obligated to eat based on what you spent. Anyway, it is a 5 minute walk from the beach club setting. IF you do all-inclusive, the drinks are free on the... More 

Was this review helpful? Yes 1
operaciones1, Manager at El Tukan, responded to this review

Dear Client Thanks for your comments We are very happy to read about your stay with us. As you wrote in your comment we do have for less money more services and we will remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan... More 

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Additional Information about El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Tukan 3*
Number of rooms: 133
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
El Tukan Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#82 On the Beach Hotel in Playa del Carmen

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