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El Tukan

5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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1 room 1 guest
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El Tukan
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770 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Great Yarmouth, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff are very friendly and very helpful, rooms a nicely sized and clean, the air conditioning is lovely, the pool area and pool itself is very clean and the pool is very refreshing, the restaurant food is very nice and not badly priced, the breakfast buffet is lovely I throughly enjoyed having breakfast there each morning the bar is very... More 

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Vancouver, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is not bad, just need to improve. Do not expect so much, the pool is really small.. The beach is not close to the hotel, u have to walk about 20 mins. And the beds shown in the pictures on the beach club are not included even if u are all inclusive guest you will get the normal... More 

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Level Contributor
3 reviews
4 of 5 stars Reviewed July 24, 2015

Family trip, the beach club was not near the hotel area, and its not included in the package, rooms were ok, only one small pool area for the whole condo. Food at la ceiba restaurant was very good for those coming with the all inclusive package.

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operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments At Tukan Hotel Group we do have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More 

Guadalajara, Mexico
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 21, 2015

It has 2 buildings deluxe one and normal one I payed deluxe room wich is more expensive but the pool inside that building is super small and also the hotel has no beach and it says beach club but you have to pay for that, even though is a good hotel if you are planning just to use it to... More 

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operaciones1, Director de Relaciones Públicas at El Tukan, responded to this review

Dear Client Thanks for your comments Hotel Tukan has one of the Best Beach Clubs from all Playa del Carmen , Kool Beach we remind you that we have several meal plans and room categories available incl Kool Beach Club. From only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you... More 

New Braunfels, Texas
Level Contributor
114 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 14, 2015

you are only a few blocks from the beach, the grounds are tropical and the bar is really good. the hotel was quiet and romantic. Its not too expensive, more middle of the road, you are in Mexico so don't expect luxury. I would stay there again!

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operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More 

Netherlands
Level Contributor
98 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 21, 2015

We stayed 3 nights in El Tukan and loved that it's in the center of Playa del Carmen. The hotel has a small pool with jacuzzi. Breakfast was good, but I wouldn't recommend all inclusive because the restaurant isn't very attractive to spend your complete holiday and there are lots of restaurants in Playa del Carmen.

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operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments We remind you that we have several meal plans and room categories available. From only standard room until Deluxe Room with premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 27, 2015

We went to playa del carmen for a wedding and a friend and I didn't want to spend a lot in hotel. I found this one and is perfect!! The location is great, very friendly staff and room cleanliness is very good. The beach club is small but good. Overall great place to stay!!

Was this review helpful? Yes 1
operaciones1, Director de Relaciones Públicas at El Tukan, responded to this review

Dear Client Thanks for your comments Great to hear that your stay with us was Perfect we de have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More 

Stockholm, Sweden
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 9, 2015

This is a good central location for Playa, clean nice Mexican rooms and apartment. Great breakfast!! The worst thing is that the beach is a good 20 min walk away and the beach club, Mamita, is crowded...

Was this review helpful? Yes 2
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 20, 2015

We stayed at El Tukan March 2014 and had a great stay! It is not elaborate, and if you are accustom to 5 star all inclusive resorts this is not the place for you. We had a ground floor two bedroom facing the pool. You would never ever expect to find this little piece of paradise stepping off 5th ave.... More 

Was this review helpful? Yes 1
Berlin, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 24, 2015

Location is great, no doubt about it. The rooms are fine, you would probably expect a bit more from the price. The staff however are terrible. They are in such a bad mood, slow to check you in, unwilling to answer any questions. We had the all inclusive and it felt like they didn't bother to serve us in the... More 

Was this review helpful? Yes 1

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