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3.0 of 5 Hotel   |   5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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El Tukan
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Ranked #145 of 198 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 1 week ago
Alexander M Haverhill, Massachusetts
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550 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
1 review
1 of 5 stars Reviewed 6 days ago NEW

During spring break the rates go really high and it's not worth it. Service is awful, we asked for a towel 4 times and they came until the 5th. This because we payed for three people in a two bedroom and they only gave us two towels. The wifi signal sucks, it never connected to our room, we only had... More

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Haverhill, Massachusetts
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is definitely a place I could refer to a Spring Breaker... It is located seconds from the beach, 5th ave and 12th ave as well.. Which are definitely the areas where you will spend the most time.. Pleasant hotel, great staff and definitely the best location for a hotel.

Was this review helpful? Yes 3
London, United Kingdom
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

As others have written, this hotel often moves guests with reservations to other properties. I was moved to a different hotel across the street with a room directly overlooking 5th st. This turned out to be a nightmare as their was loud music playing well past midnight (on a Sunday). If I had been kept in the original hotel this... More

Was this review helpful? Yes 3
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

7 days all inclusive in April. Location is top. Service is very friendly. Restaurant is good: Mexican food..dont look for anything else. Room and restaurant were clean. It is perfect if you want to skip the mega resort and stay close to the playa life, having the main street in front of the hotel (although so close room was very... More

Was this review helpful? Yes 2
15 reviews 15 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed there 1st week of april, the site we booked with said the hotel was right on the 5th avenue, so we decided it was a ood call. Once we got there, they offered us the all inclusive package and since we didn't go for it they sent us to another building a few blocks away from the 5th... More

Was this review helpful? Yes 2
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel 4 years in a row. At first we loved it, then with each visit it became worse. finally on our last stay they sent us to a hotel we never booked. Reading the reviews they still do this...and there has been no improvement. Seems to be the same complaints followed by the same response...'please come... More

Was this review helpful? Yes 2
Nottingham, United Kingdom
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you understand what you want, this is decent enough choice. We used it as base to go out and about on excursions and its basic, but it worked fine. The rooms are very basic, but clean enough and the staff were friendly. Having to pay extra for use of the safe is annoying but not a deal breaker. The... More

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Stockholm, Sweden
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Its a perfect location... but.. We had a standard room, horrible bathroom, shower that needs to be renovated, tiles and fixtures are almost falling down, the shower curtain need to be longer as it is now you end up with a very wet floor. After 2 minutes the hot water turns cold. Cleening and towels is ready in the afternoon... More

Was this review helpful? Yes 2
Stratford, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We loved our room. It faced the courtyard, the view a lovely tropical abundance of exotic plants. Our room was very clean and fresh. The Ceiba restaurant was directly across the street where we often could sit outside to enjoy our meals. We found the staff very friendly,we were friendly and they were very hospitable.We selected inclusive for the Ceiba... More

Was this review helpful? Yes 1
Copenhagen, Denmark
Top Contributor
74 reviews 74 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stay at this hotel 2 weeks in mar. 2 days before we arrive, we ask for a room with a special location. When we arrive we got just what we want. Breakfast is realy good and a lot of choises. The Only con, is lack of sunbeds around the pool, only 11 sunbeds at the pool. Jacussi is colder than... More

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operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, Thank you for your comments: In Group Tukan we are dedicated to providing the highest quality and satisfaction to our customers by offering the best service possible. Awaiting your early return to one of our hotels. Regards, Management More

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Additional Information about El Tukan

Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Hotel
El Tukan Condotel Hotel
El Tukan Condotel
El Tukan Condotel Suites Beach Club
El Tukan Riviera Maya/Playa Del Carmen, Mexico
Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Bar / Lounge Beach Restaurant Swimming Pool
Hotel Style:
#75 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Tukan 3*
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