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El Tukan

5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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El Tukan
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741 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Netherlands
Top Contributor
92 reviews 92 reviews
34 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights in El Tukan and loved that it's in the center of Playa del Carmen. The hotel has a small pool with jacuzzi. Breakfast was good, but I wouldn't recommend all inclusive because the restaurant isn't very attractive to spend your complete holiday and there are lots of restaurants in Playa del Carmen.

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operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments We remind you that we have several meal plans and room categories available. From only standard room until Deluxe Room with premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 27, 2015

We went to playa del carmen for a wedding and a friend and I didn't want to spend a lot in hotel. I found this one and is perfect!! The location is great, very friendly staff and room cleanliness is very good. The beach club is small but good. Overall great place to stay!!

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operaciones1, Director de Relaciones Públicas at El Tukan, responded to this review

Dear Client Thanks for your comments Great to hear that your stay with us was Perfect we de have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More 

Stockholm, Sweden
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 9, 2015

This is a good central location for Playa, clean nice Mexican rooms and apartment. Great breakfast!! The worst thing is that the beach is a good 20 min walk away and the beach club, Mamita, is crowded...

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Senior Contributor
32 reviews 32 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 20, 2015

We stayed at El Tukan March 2014 and had a great stay! It is not elaborate, and if you are accustom to 5 star all inclusive resorts this is not the place for you. We had a ground floor two bedroom facing the pool. You would never ever expect to find this little piece of paradise stepping off 5th ave.... More 

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Berlin, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed March 24, 2015

Location is great, no doubt about it. The rooms are fine, you would probably expect a bit more from the price. The staff however are terrible. They are in such a bad mood, slow to check you in, unwilling to answer any questions. We had the all inclusive and it felt like they didn't bother to serve us in the... More 

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Lincoln, Nebraska
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 23, 2015

This hotel is a decent place to stay however it took me about 90 minutes to check in. They couldn't find my reservation even with my printed documents. Communication was very poor. When I finally got into my room the safe didn't work. After flushing the toilet for the first time it flooded my room like a river! Good thing... More 

Was this review helpful? Yes 2
toronto
Top Contributor
50 reviews 50 reviews
13 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed March 23, 2015

If you're looking to be in the heart of the action, this place is for you!! Flight - quiet and boring - which is a good thing Transfer to Hotel - great! we were very lucky in that we were the only people going to PdC on our flight, so our transfer was in a van - no big buses!... More 

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Guelph, Canada
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 17, 2015

I traveled with my 3 kids ,ages 11, 13 & 16 to the Tucan. I bought the room and breakfast only deal. I ended up with a 2 bedroom unit, 1 king bed and 2 doubles in the other room (shared bathroom, with the best shower ever!) There was a flat screen TV in both rooms so there was no... More 

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Lake Tahoe (Nevada), Nevada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2015

This was our first trip to Playa del Carmen and had no idea where to stay. So we went on Trip Advisor for recommendations. "El TUCAN" was an affordable choice and had a pool - to our delight we had the perfect location in the town. Excellent access to everything - ice cream, breakfast, dinner, shopping, beach, music, massages, laundry,... More 

Was this review helpful? Yes 1
Hanover, Canada
1 review
1 of 5 stars Reviewed March 8, 2015

The hotel gardens are exceptionally beautiful. The hotel staff was extremely aggressive trying to talk us into the all inclusive option. This included outright lying, stating that outside of the hotel all restaurants charge 12.00 American dollars for a cup of coffee. When we refused, after much harassment, we were given a substandard room. We did not get the room... More 

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operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group We do not have any report during your stay about details you mention in your comment. sincerely management More 

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