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El Tukan

3.0 of 5 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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El Tukan
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El Tukan
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648 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Seattle, Washington
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

There was nothing about this hotel that made it stand out for me. The facilities are so-so, kind of dated in most cases. You have to upgrade to All-Inclusive to be able to take advantage of the beach club access. The reception and concierge were only okay, again they did nothing that would distinguish this hotel or themselves from any... More 

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Dallas, Texas, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my fourth trip to PDC. I'm not one to stay in all-inclusives, and ritzy hotel resorts. Let's face it, I'm cheap (and I like to live on the wild side) THIS place...a resort, it's not. BUT I was aware of that when I paid only $50 a night for it. You get what you pay for, folks! Hard... More 

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operaciones1, Manager at El Tukan, responded to this review

Dear Client Thanks for your comments at Trip Advisor We hope you enjoy your vacation at our Tukan Hotel we remind you That We Have several meal plans and room categories available Until room from only premium meal plan including all restaurants and bars of tukan group we hope to see you soon back at one of our hotels sincerely... More 

Sunnyvale, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Ideally I traveled here in July 2012 but writing review very late so had to choose a month in last 1 year...got a very good deal on the hotel...hotel was neat and clean with friendly staff...pool area seemed small but decent...best part was the location (especially when we had to stay in hotel primarily only for resting purpose)...right on 5th... More 

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operaciones1, Manager at El Tukan, responded to this review

Dear Client Thanks for your comments at Trip Advisor acerca our Tukan Hotel we remind you That We Have several meal plans and room categories available Until room from only premium meal plan including all restaurants and bars of tukan group we hope to see you soon back at one of our hotels sincerely management More 

New Haven, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I recommend that you do NOT do the all inclusive. The only reason is that there is so many great and reasonably priced restaurants that you'd miss out by feeling obligated to eat based on what you spent. Anyway, it is a 5 minute walk from the beach club setting. IF you do all-inclusive, the drinks are free on the... More 

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operaciones1, Manager at El Tukan, responded to this review

Dear Client Thanks for your comments We are very happy to read about your stay with us. As you wrote in your comment we do have for less money more services and we will remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

At the heart of Playa del Carmen, you're in the middle of the famous 5ta Avenida. Just getting out from the hotel and you'll find nice restaurants, 2 blocks at north a mall and several blocks to the south part of the night life. The hotel has 2 restaurant inside (quality of food could be improved) and includes admission to... More 

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operaciones1, Manager at El Tukan, responded to this review

Dear Guest Thanks for your comments atTrip Advisor we remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group Thanks again to spend your vacation with us. we hope to see you soon back at one of our hotels sincerely management More 

Langley City, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were nicely surprised by the staff who were so helpful and friendly. A big thank you to Marta who did a wonderful job cleaning our room daily and to Alejandro Rios who acted in the most professional manner and went beyond his duty to give us peace of mind. As for the waiters: Gabriel at the sport bar who... More 

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operaciones1, Manager at El Tukan, responded to this review
Google Translation

Estimado cliente Gracias por mandarnos sus comentarios en trip advisor tenemos varios categorias disponible y tambien diferente planes de comida... More 

Venice, Louisiana
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 8, 2014

The hotel looks nice at first glance, the service was friendly, and the location is great. The room was clean, but primitive. The bed and pillows were, shall we say firm? Ok, they were hard and lumpy, not comfortable at all. There was not even a phone in the room. The restaurant on the meal plan was some kind of... More 

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest Thank you very much for your comments we have different room category available . from standard until deluxe room. The meal planes starting from all incl light until premium plans with this plan you can eat and drink in all of our a la carte restaurants and bars from the tukan group please check with your agency or... More 

Monterrey, Mexico
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 3, 2014

Rooms are average but clean, food and beach club are good. Pretty good deal for what we paid, we would definitely stay there again. Location is pretty good as well, on the 5th. Waiters at their restaurants aren't the friendliest, but it's not a big deal.

Was this review helpful? Yes
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, Thanks for recommending our Hotel We like to hear that you will come back to Tukan Hotels Hope to see you soon at one of our Hotels Sincerely Manager More 

Zurich, Switzerland
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 25, 2014

I booked five nights there last year with all inklusive. They promised great restaurants to eat and have drinks, a amazing beach club (pics were looking nice), but we got anything close to this. Our room was next to their construction area, noise all the time, stinky room and bad did not feel conforable, not really clean. We arrive the... More 

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, We are very sorry about your experience at the hotel and beach club we do have different room categories available. from a standard room until deluxe with premium plan. Please check with your Agency about meal plans and room standard available Sincerely, Manager More 

Oosterhout, The Netherlands
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 25, 2014

Only go here when you like it when your personal belongings get stolen from your room. My boyfriend's jeans got stolen from our hotel room after one day. We went to the manager, who didn't seem to take this seriously. We filled in some forms and complained. He asked us why we didn't rent a safe. Well, this is weird:... More 

Was this review helpful? Yes 2
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, I will remember you that the Hotel show you several times that there was no entrance from other persons in this room. Only your Key Card was detected. We show you the door reading and you comment to us that you where not shure if your husband was changing his jeans at the beach club or in the... More 

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Additional Information about El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Tukan 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
El Tukan Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#81 On the Beach Hotel in Playa del Carmen

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