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3.0 of 5 Hotel   |   5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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Ranked #151 of 199 hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 6 days ago
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587 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 3 days ago NEW

Maybe we came on a bad day, but as we were checking in a cockroach dropped on the receptionists desk right in front of me while another guest argued with the manager about there clothes being stolen from their room. Room was long overdue a refurbishment with what looked like blood on the walls and a rusty hot water heater... More

Was this review helpful? Yes 1
Top Contributor
150 reviews 150 reviews
44 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We had originally booked 2 nights at the Nina hotel on 8th Street but were offered an upgrade to the Tukan. I was excited for an upgrade. Once at the Tukan, the reception staff were friendly but we had to wait for the room to be cleaned, eventhough we were told we would get right in. They give you a... More

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Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is really well located if you will go out to clubs and stuff like that, but the service is kind of bad. Me and my friends had to wait 2 and a half ours to get our room because it was "being cleaned". The hotel has several buildings so don't expect to stay in the main hotel, maybe... More

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Manchester, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an attempt to give a factual opinion of the hotel as some of the issues we experienced were in fact down to mis-information from our tour operator (Thomson) and bad communication between Thomson and El Tukan. When we arrived we were told we were only on the standard All-inc plan which basically means buffet food every meal. However... More

Was this review helpful? Yes 1
Houston, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

great location hotel nice comfortable and cheap loved it! ( on 5 avenue, depend the room which you reserved).You don't need rent a car in this hotel or pay taxi. Staff were all super friendly and inviting as well. Pool area has nice loungers and lots of sun

Was this review helpful? Yes 1
Top Contributor
61 reviews 61 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 12, 2014

This hotel is in a great spot right off of happening 5th Ave...reception area is inviting and comfortable and wifi immediately available for use. Staff were all super friendly and inviting as well. Pool area has nice loungers and lots of sun. We stayed in a standard room (poolside) and it was adequate...nothing new or fancy but had good storage... More

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El Paso, Texas
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2014

This was my first time in Playa del Carmen and it was one of the best experience that I had in life (June 3 - June 9, 2014) . My overall rating for the hotel might be confusing. First, the hotel is placed in a privileged location. It is right on 5ta avenida and there is always lots of people... More

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operaciones1, Gerente at El Tukan, responded to this review
Google Translation

Estimado Huésped, Gracias por sus comentarios: En el Grupo Tukan estamos dedicados a brindar la máxima calidad y satisfacción a... More

Monterrey, Mexico
1 review
5 of 5 stars Reviewed June 12, 2014

I have been in this place for two times. Excelent location (only one or two block from 5 avenue, depend the room which you reserved). The prices is cheap (only I buy the breakfast and room). You don't need rent a car in this hotel or pay taxi (if you arrive for bus, only walk to north in the 5... More

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operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, Thank you for your comments: In Group Tukan we are dedicated to providing the highest quality and satisfaction to our customers by offering the best service possible. Awaiting your early return to one of our hotels. Regards, Management More

Hong Kong, China
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 18, 2014

5 of us spent a day there, all put into different room 1 to 2 blocks away from the hotel main compound which means you have to pull your luggage across the streets. Rooms all come with smell of moisture , cold shower only (although the staff to send someone to fix it nothing happened), air-con remote controller only works... More

Was this review helpful? Yes 3
Montpellier, France
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 13, 2014 via mobile

Dirty hotel, really bad service, "all inclusive" is a lie, rude personal at the front desk, there's only one restaurant with deficient food, pool is not where all the rooms are, no beach club. Do you need any other reasons to avoid this hotel??

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest: Thank you for your comments, We are very sorry your experience with us. We can ensure that the foundation of our company is to give satisfaction and total quality to our customers. Unfortunately we have no report of the details written on their part. We hope your experience will be allowed to return back to the hotel to... More

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Additional Information about El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Tukan 3*
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
El Tukan Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Restaurant Swimming Pool
Hotel Style
#82 On the Beach Hotel in Playa del Carmen
Hotel Class
Number of rooms
133

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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