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El Tukan

3.0 of 5 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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El Tukan
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El Tukan
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632 reviews from our community

Traveler rating
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    78
    93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Venice, Louisiana
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel looks nice at first glance, the service was friendly, and the location is great. The room was clean, but primitive. The bed and pillows were, shall we say firm? Ok, they were hard and lumpy, not comfortable at all. There was not even a phone in the room. The restaurant on the meal plan was some kind of... More

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest Thank you very much for your comments we have different room category available . from standard until deluxe room. The meal planes starting from all incl light until premium plans with this plan you can eat and drink in all of our a la carte restaurants and bars from the tukan group please check with your agency or... More

Monterrey, Mexico
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are average but clean, food and beach club are good. Pretty good deal for what we paid, we would definitely stay there again. Location is pretty good as well, on the 5th. Waiters at their restaurants aren't the friendliest, but it's not a big deal.

Was this review helpful? Yes
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, Thanks for recommending our Hotel We like to hear that you will come back to Tukan Hotels Hope to see you soon at one of our Hotels Sincerely Manager More

Zurich, Switzerland
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked five nights there last year with all inklusive. They promised great restaurants to eat and have drinks, a amazing beach club (pics were looking nice), but we got anything close to this. Our room was next to their construction area, noise all the time, stinky room and bad did not feel conforable, not really clean. We arrive the... More

Was this review helpful? Yes
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, We are very sorry about your experience at the hotel and beach club we do have different room categories available. from a standard room until deluxe with premium plan. Please check with your Agency about meal plans and room standard available Sincerely, Manager More

Oosterhout, The Netherlands
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Only go here when you like it when your personal belongings get stolen from your room. My boyfriend's jeans got stolen from our hotel room after one day. We went to the manager, who didn't seem to take this seriously. We filled in some forms and complained. He asked us why we didn't rent a safe. Well, this is weird:... More

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest, I will remember you that the Hotel show you several times that there was no entrance from other persons in this room. Only your Key Card was detected. We show you the door reading and you comment to us that you where not shure if your husband was changing his jeans at the beach club or in the... More

Bloomsbury, New Jersey
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 13, 2014

We stayed at El Tukan last April. It was very busy and crowded in Playa at that time of year but still, this hotel leaves quite a bit to be desired. We paid for an upgraded room but upon arrival they attempted to put us in a room across the street from a bar and right above 5th Ave. This... More

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available We do have a Hotline service at our Hotel where you can 24 hrs check problems or details. We do not have any report about the fire alarm system. fCheck with your agency the room category because we have from standard... More

Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2014

From arriving until finish our stay was just perfect great staff anda great location rooms very nice at all we buy premium plan at the frot desk which allows use to use all restaurantes and bar at the Hotel My sister went to the beach club kol beach and was very suprised about the location as we say just perfect... More

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Guest Thank you very much for this comment we love to hear that you had a great time at Tukan Hotels we hope to see you soon at one of our hotels. sincerely management More

Whitley Bay, United Kingdom
Top Contributor
119 reviews 119 reviews
6 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed September 22, 2014

We are here now on an all inclusive deluxe room deal. The hotel is dated and not the 4 star that Thompson say it is. If you want luxury don't come here. If you want to be right in the middle of everything then this is a good location. The food is not the best either. The drinks are good... More

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 14, 2014

We stayed here 2 years ago ,,, sorry for the late review... but we have walked past it many times during other vacations in the Playa Del Carmen area. /we booked this vacation super cheap and knew what we were getting ourselves into,,, we got a clean poolside room, some food, some drinks, and a very nice beach area with... More

Was this review helpful? Yes
operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group we hope to see you soon back at one of our hotels sincerely management More

Teddington, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 12, 2014

Just watched Mexico lost a football match there with a bunch of friends, beer was fresh, people very polite. At first we quite liked the "jungle setup" on the terrasse but then it started raining a lot and we had to get back inside to watch the two big tv. Good fun though.

Was this review helpful? Yes
operaciones1, Gerente at El Tukan, responded to this review

Dear Client, Thanks for your comment we hope to see you soon back at one of our Hotels fresh and cold beer will wait for you. sincerely management More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 1, 2014

Nice place to stay, it has all you need by walk. This is very good if you like to explore and you don have to spent too much money. They get you to their beach club. Bads are that it isn't in the beach. The pool is kind of little.

Was this review helpful? Yes
operaciones1, Gerente at El Tukan, responded to this review
Google Translation

Estimado Cliente Gracias por mandarnos sus comentarios sobre el hotel. En espera de su pronto regresa a uno de nuestros... More

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Additional Information about El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Tukan 3*
Number of rooms: 133
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
El Tukan Riviera Maya/Playa Del Carmen, Mexico

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