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El Tukan

5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
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El Tukan
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El Tukan
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716 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
23 reviews 23 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at El Tukan March 2014 and had a great stay! It is not elaborate, and if you are accustom to 5 star all inclusive resorts this is not the place for you. We had a ground floor two bedroom facing the pool. You would never ever expect to find this little piece of paradise stepping off 5th ave.... More 

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Berlin, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed March 24, 2015

Location is great, no doubt about it. The rooms are fine, you would probably expect a bit more from the price. The staff however are terrible. They are in such a bad mood, slow to check you in, unwilling to answer any questions. We had the all inclusive and it felt like they didn't bother to serve us in the... More 

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Lincoln, Nebraska
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 23, 2015

This hotel is a decent place to stay however it took me about 90 minutes to check in. They couldn't find my reservation even with my printed documents. Communication was very poor. When I finally got into my room the safe didn't work. After flushing the toilet for the first time it flooded my room like a river! Good thing... More 

Was this review helpful? Yes 1
toronto
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed March 23, 2015

If you're looking to be in the heart of the action, this place is for you!! Flight - quiet and boring - which is a good thing Transfer to Hotel - great! we were very lucky in that we were the only people going to PdC on our flight, so our transfer was in a van - no big buses!... More 

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Guelph, Canada
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 17, 2015

I traveled with my 3 kids ,ages 11, 13 & 16 to the Tucan. I bought the room and breakfast only deal. I ended up with a 2 bedroom unit, 1 king bed and 2 doubles in the other room (shared bathroom, with the best shower ever!) There was a flat screen TV in both rooms so there was no... More 

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Lake Tahoe (Nevada), Nevada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

This was our first trip to Playa del Carmen and had no idea where to stay. So we went on Trip Advisor for recommendations. "El TUCAN" was an affordable choice and had a pool - to our delight we had the perfect location in the town. Excellent access to everything - ice cream, breakfast, dinner, shopping, beach, music, massages, laundry,... More 

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Hanover, Canada
1 review
1 of 5 stars Reviewed March 8, 2015

The hotel gardens are exceptionally beautiful. The hotel staff was extremely aggressive trying to talk us into the all inclusive option. This included outright lying, stating that outside of the hotel all restaurants charge 12.00 American dollars for a cup of coffee. When we refused, after much harassment, we were given a substandard room. We did not get the room... More 

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operaciones1, Gerente at El Tukan, responded to this review

Dear Client Thanks for your comments we remind you that we have several meal plans and room categories available from only room until premium meal plan incl all restaurants and bares of tukan group We do not have any report during your stay about details you mention in your comment. sincerely management More 

Merida, Venezuela
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 3, 2015 via mobile

Bad choice. Didn't check reviews before we booked. Paid too much for a standard hotel room for 3 gals with no coffee pot, no bar fridge, poor working toilet and no portable fan. Staff not interested in assisting with anything. No transport to beach if not doing all inclusive. Too many classes of guests.

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review

Dear Customer Thanks for sending us your comments on trip advisor Please check with your agency Always which package you buy we offer Standard rooms without meal plan and deluxe rooms with all incl or premium plan. which incl all the restaurants and bars of Tukan group. service and satisfaction is most important for us. regards management More 

Vermont
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 2, 2015

We three decided to book a room at El Tukan without the "all inclusive" package (We like to try different restaurants!) and paid for four nights in advance. At the time of check in we were hassled about buying the "all inclusive". When we didn't sign up, we were given probably one of the worst rooms in the place. Instead... More 

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operaciones1, Gerente at El Tukan, responded to this review

Dear Customer Thanks for sending us your comments on trip advisor We will mention that we have several categories available and also different meal plans from one hotel to the Premium Plan which incl all the restaurants and bars of Tukan group. Please check with your travel agency packages and room category. service and satisfaction is most important for us.... More 

Calgary
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed February 28, 2015

At arrival it was confusing as we booked with SUNWING (NEVER AGAIN) lied and said fraudulently that we had unlimited domestic alcoholic and non alcoholic beverages. They were not! And front desk promply told us what all was NOT included! Starting bad can only mean worse is yet to come! (SUNWING REP) Never seen them, NOT ONCE! No one to... More 

Was this review helpful? Yes 1
operaciones1, Director de Relaciones Públicas at El Tukan, responded to this review

Dear Customer Thanks for sending us your comments on trip advisor We do not understand your comments about the Hotel mention that we have several categories available and also different meal plans from one hotel to the Premium Plan which incl all the restaurants and bars of Tukan group. service and satisfaction is most important for us. regards management More 

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