We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
3.0 of 5 Hotel   |   5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added El Tukan to your Saves list
El Tukan
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #151 of 199 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 4 days ago
Write a Review

598 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
19 reviews 19 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here 2 years ago ,,, sorry for the late review... but we have walked past it many times during other vacations in the Playa Del Carmen area. /we booked this vacation super cheap and knew what we were getting ourselves into,,, we got a clean poolside room, some food, some drinks, and a very nice beach area with... More

Was this review helpful? Yes
Teddington, United Kingdom
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just watched Mexico lost a football match there with a bunch of friends, beer was fresh, people very polite. At first we quite liked the "jungle setup" on the terrasse but then it started raining a lot and we had to get back inside to watch the two big tv. Good fun though.

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice place to stay, it has all you need by walk. This is very good if you like to explore and you don have to spent too much money. They get you to their beach club. Bads are that it isn't in the beach. The pool is kind of little.

Was this review helpful? Yes
London, United Kingdom
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Maybe we came on a bad day, but as we were checking in a cockroach dropped on the receptionists desk right in front of me while another guest argued with the manager about there clothes being stolen from their room. Room was long overdue a refurbishment with what looked like blood on the walls and a rusty hot water heater... More

Was this review helpful? Yes 4
Top Contributor
150 reviews 150 reviews
44 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had originally booked 2 nights at the Nina hotel on 8th Street but were offered an upgrade to the Tukan. I was excited for an upgrade. Once at the Tukan, the reception staff were friendly but we had to wait for the room to be cleaned, eventhough we were told we would get right in. They give you a... More

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel is really well located if you will go out to clubs and stuff like that, but the service is kind of bad. Me and my friends had to wait 2 and a half ours to get our room because it was "being cleaned". The hotel has several buildings so don't expect to stay in the main hotel, maybe... More

Was this review helpful? Yes
Manchester, United Kingdom
18 reviews 18 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 6, 2014

This is an attempt to give a factual opinion of the hotel as some of the issues we experienced were in fact down to mis-information from our tour operator (Thomson) and bad communication between Thomson and El Tukan. When we arrived we were told we were only on the standard All-inc plan which basically means buffet food every meal. However... More

Was this review helpful? Yes 1
Houston, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

great location hotel nice comfortable and cheap loved it! ( on 5 avenue, depend the room which you reserved).You don't need rent a car in this hotel or pay taxi. Staff were all super friendly and inviting as well. Pool area has nice loungers and lots of sun

Was this review helpful? Yes 1
Top Contributor
61 reviews 61 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 12, 2014

This hotel is in a great spot right off of happening 5th Ave...reception area is inviting and comfortable and wifi immediately available for use. Staff were all super friendly and inviting as well. Pool area has nice loungers and lots of sun. We stayed in a standard room (poolside) and it was adequate...nothing new or fancy but had good storage... More

Was this review helpful? Yes 1
El Paso, Texas
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2014

This was my first time in Playa del Carmen and it was one of the best experience that I had in life (June 3 - June 9, 2014) . My overall rating for the hotel might be confusing. First, the hotel is placed in a privileged location. It is right on 5ta avenida and there is always lots of people... More

Was this review helpful? Yes 1
operaciones1, Gerente at El Tukan, responded to this review
Google Translation

Estimado Huésped, Gracias por sus comentarios: En el Grupo Tukan estamos dedicados a brindar la máxima calidad y satisfacción a... More

Owners: What's your side of the story?
If you own or manage El Tukan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to El Tukan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Tukan 3*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Priceline, Booking.com, Tingo, Hotels.com, Odigeo and Agoda so you can book your El Tukan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
El Tukan Riviera Maya/Playa Del Carmen, Mexico

304 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (281)
Hotel & grounds (77)
Pool/beach area (35)
Dining (36)
Room/suite (35)
Bathroom (12)
View from room (14)
Family/play areas (3)
Other (69)

Management photos: Courtesy of the property manager

All management photos (24)
Dining (2)
Pool/beach area (6)
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in Playa del Carmen with
any amenities


Bar / Lounge Beach Restaurant Swimming Pool
Hotel Style
#82 On the Beach Hotel in Playa del Carmen
Hotel Class
Number of rooms

Questions & Answers

Questions? Get answers from El Tukan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer