505 Reviews
Travelers' Choice® 2012 Winner
Relaxation & Spa
We stayed at this resort last July for a week off-season and it could not have been a more beautiful location and the staff was fantastic. The food at the hotel is also wonderful. The hotel had great service and the beach was peaceful and remote. We walked down the beach one day and encountered some other hotel beaches and...
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Dear ABrooklyn,
Thank you for your complimentary comments. We appreciate the time you took to write about us. We are very happy to hear you liked the hotel, the marvelous beach and our service. We look forward to welcome you again in the not too distant future to ensure you another amazing getaway.
Kind Regards,
Federico Echaiz
Managing Director
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My husband and I just got back from our honeymoon in Mexico and had a truly magnificent time at the Maroma Resort. We spent seven nights at the Maroma Resort and I really thought I might start crying as we were packing our bags to go home, as I was so sad to be leaving. From the moment we arrived,...
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Dear Katie and Thomas,
It is a real pleasure to learn you had a truly and authentic experience during your honey moon at our beautiful Paradise. Thank you for sharing your comments with us and with other readers. This comment has already been shared with all the teams in the hotel to keep people motivated to keep doing their work...
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About 5 or 6 years ago, we stayed at Maroma....for one day. But a hurricane ruined my long anticipated stay at this lovely resort I had dreamed about for so long. We had been staying at another property for the first week, then transferred to Maroma for the second. The first resort implied that the approaching storm would probably pass...
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Just returned from a 4 night stay at Maroma. I will say that I read a lot of reviews before and after we booked, just so I wasn't walking into this blindly. It's a boutique hotel run by Orient-Express, rated as one of the top hotels in Mexico/Latin America, and not all-inclusive. My wife and I were looking for a...
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Dear JustRelaxMan,
Greeting from Sunny Maroma! Thank you for sharing your kind comments with us and with a wider audience as TripAdvisor is. We are pleased to learn that you enjoyed your stay in our hotel and got a true authentic experience, full of delightful gastronomic flavors at our privileged location in the Riviera Maya. We look forward to welcome...
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I don't normally write trip advisor reviews, but felt compelled to do so after reading the latest review from 4/18/2012. If you stay somewhere, and don't like it, then give a truthful review, but don't mislead others. I have stayed at Maroma twice with my daughter, and am planning on returning this November with my husband.
Maroma is not cheap....it...
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Dear mustlovelabs,
Many Thanks for your kind words. I appreciate the time you took to write about us and what makes Maroma special ant authentic. We feel honored to know you and your daughter enjoyed your stay and that we are part of your favorites. We look forward to welcome you in the future to ensure you and your family...
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Small boutique hotel with good service, great spa and excellent beach, but most certainly is not worth the price. For USD $860/night for the most basic garden view room, which does not even include transfers or breakfast, one would expect a lot in Mexico. Not at Maroma. I understand if I was charged that price in Europe, but in Mexico...
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Dear Yunatoni,
Thank you for sharing your comments with us and with other TripAdvisor readers. I am sorry to hear that your stay was not what you expected. I appreciate receiving feedback from our valuable guests, it always help us to improve and ensure a better service every time. I would only like to add that breakfast is included in...
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This was an amazing place. Perfect, gorgeous, private beach, warm and consistently outstanding service, and beautiful grounds to walk around. The rooms were very comfortable and large, especially the rooms with the outdoor balconies facing the beach. The spa was spectacular and very relaxing. We loved the beach beds and the little details like attentive service on the beach, they...
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Dear larsnlou,
Greetings from sunny Maroma!
Thank you for sharing your complimentary comments with us and a wider audience as Trip Advisor is. We could not be more thrilled reading your wonderful comments on our gorgeous property, welcoming staff and authentic Maroma experiences. We appreciate you stayed with us and we look forward to welcome you again at our Little...
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The Maroma Resort and Spa was a pleasant, but confusing experience. This I feel is unfortunate because it certainly was an expensive experience. It tries to be a five star resort, but the grounds (pretty, natural setting, but consistently littered with leaves and debris) and pool certainly merit no more than three starts (three smallish pools, one heated). The food...
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Dear WeeznBob,
Thank you for taking the time to share your comments concerning your recent stay in Maroma Resort and Spa. I am sorry to hear you have left our beautiful Maroma with such negative memories. I appreciate receiving feedback from our valued guests as the information provided helps us monitor our performance with much more accurancy, allowing us to...
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The most relaxing experience. The service was incredible and the views breathtaking! I would really recommend the spa. It is an architecturally beautiful space and with just immense tranquility. By far my most favorite hotel in the Caribbean!
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Dear Grey,
Greetings from the sunny Caribbean! Thank you for sharing your complimentary comments with us and a wider audience as Trip Advisor is. We are pleased to hear you had a lovely experience and that our beautiful Maroma is your most favorite hotel in the Caribbean! We look forward to welcome you again in the not too distant future...
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We have been wanting to visit Maroma for some time. The best things about this resort are the service and the intimate and private feel of the beach, grounds and restaurants.
We thought the food delicious and the variety fine for a five night stay. We are perplexed at previous reviews about the lack of variety and quality of the...
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Dear rarant,
Thank you very much for you sincere and kind comments. We appreciate your beautiful words about verdant jungle, magical beach, exceptional dining and gorgeous spa. We are pleased to hear that your experience at our little paradise was unforgettable. Thank you for staying with us and we look forward to welcome you back in the not too distant...
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