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Maroma Resort and Spa by Orient-Express

5.0 of 5
Carretera 307 | Solidaridad, Playa del Carmen 77710, Mexico
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Maroma Resort and Spa by Orient-Express
Ranked #16 of 185 hotels in Playa del Carmen
4.5 of 5 stars 501 Reviews
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501 reviews from our community

What travelers say about this hotel
  • Beach bed(23)
  • Very good(20)
  • Ocean views(15)
  • El Sol(13)
  • Main building(8)
  • Riviera Maya(7)
  • Ocean view room(7)
  • Staff member(5)
  • Ice cream(5)
  • Other guest(5)
Traveler rating
    371
    68
    21
    27
    14
Only show reviews for Family (16) | Couples (285) | Business (7)
Date Rating
New York, New York, United States
1 review
5 of 5 stars Reviewed May 14, 2012 NEW

I have never posted on Tripadvisor, but honestly I am so impressed by the Maroma that I simply felt compelled to. My husband and I just returned and it was one of the most incredible vacations we have ever taken. The service was impeccable, the grounds and facilities pristine, and the food delicious. It is a blissfully tranquil place for... More

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New York, New York, United States
1 review
5 of 5 stars Reviewed May 7, 2012

I usually don't post on tripadvisor, but given my recent stay at Maroma and some of the conflicting posts I would like to set the record straight. Maroma is one of the best resorts at which I have ever stayed. I have stayed at many Four Seasons, Ritz, Mandarin Orientals, throughout the world, along with Peter Island, Bitter End, etc.... More

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Durham
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 5, 2012

The beaches are beautiful and the view from my room perfect, but the resort was not flawless like other resorts in Playa and Cabo. Our ocean view room sat over the restaurant and bar, making for loud evenings and despite guarantees of wifi access, it didn't work in my room. The food was good, but not spectacular. While I would... More

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phila
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 4, 2012
2
people found this review helpful

Just got back from 4 nights. Will give pros and cons. Pros: the place is physically beautiful. The ocean is a perfect blue, warm, awesome to swim in. The sand is white. The beach beds are very nice and the resort is spread out so it's never crowded. We stayed in the garden room, cheapest. The room is nice and... More

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Paradise Valley, Arizona
1 review
5 of 5 stars Reviewed May 4, 2012

Absolutely magnificent...This resort is located on one of the BEST beaches in the world... a unique and wonderful tropical paradise. You cannot stop smiling when you are at this resort. This place cannot be compared to any of the hotels around. From the unique rooms and outstanding spa to the wonderful staff and service to the great cocktails and food...Everything... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
May 5, 2012

Dear Matthew and Tatiana, Thank you for kind comment. Your words are inspiring to me and to all the people who work at Maroma every day very hard to ensure every client leaves the hotel with a truly amazing and authentic experience. Thank you for considering us the Best in the World! We look forward to welcome you again in... More

New York
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 2, 2012

This was one of the best vacations my wife and I have taken. The resort could not do any more for us. From the beach to the restaurants. The accomodations were incredible. More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
May 5, 2012

Dear Carireriml, Thank you for your complimentary words and for sharing the beautiful photos you took. I appreciate the time you took to write about us. We look forward to welcome you again in the future to ensure you another incredible vacation time. Kind Regards, Federico Echaiz Managing Director More

Brooklyn, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 29, 2012

We stayed at this resort last July for a week off-season and it could not have been a more beautiful location and the staff was fantastic. The food at the hotel is also wonderful. The hotel had great service and the beach was peaceful and remote. We walked down the beach one day and encountered some other hotel beaches and... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
May 5, 2012

Dear ABrooklyn, Thank you for your complimentary comments. We appreciate the time you took to write about us. We are very happy to hear you liked the hotel, the marvelous beach and our service. We look forward to welcome you again in the not too distant future to ensure you another amazing getaway. Kind Regards, Federico Echaiz Managing Director More

Portsmouth, NH
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2012
1
person found this review helpful

My husband and I just got back from our honeymoon in Mexico and had a truly magnificent time at the Maroma Resort. We spent seven nights at the Maroma Resort and I really thought I might start crying as we were packing our bags to go home, as I was so sad to be leaving. From the moment we arrived,... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
May 5, 2012

Dear Katie and Thomas, It is a real pleasure to learn you had a truly and authentic experience during your honey moon at our beautiful Paradise. Thank you for sharing your comments with us and with other readers. This comment has already been shared with all the teams in the hotel to keep people motivated to keep doing their work... More

Rochester, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed April 24, 2012
1
person found this review helpful

About 5 or 6 years ago, we stayed at Maroma....for one day. But a hurricane ruined my long anticipated stay at this lovely resort I had dreamed about for so long. We had been staying at another property for the first week, then transferred to Maroma for the second. The first resort implied that the approaching storm would probably pass... More

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Philadelphia, PA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 23, 2012

Just returned from a 4 night stay at Maroma. I will say that I read a lot of reviews before and after we booked, just so I wasn't walking into this blindly. It's a boutique hotel run by Orient-Express, rated as one of the top hotels in Mexico/Latin America, and not all-inclusive. My wife and I were looking for a... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
April 26, 2012

Dear JustRelaxMan, Greeting from Sunny Maroma! Thank you for sharing your kind comments with us and with a wider audience as TripAdvisor is. We are pleased to learn that you enjoyed your stay in our hotel and got a true authentic experience, full of delightful gastronomic flavors at our privileged location in the Riviera Maya. We look forward to welcome... More

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Additional Information about Maroma Resort and Spa by Orient-Express

  • Maroma
  • Maroma Resort
  • Maroma Resort Spa
  • Maroma Hotel Playa Del Carmen
Address: Carretera 307 | Solidaridad, Playa del Carmen 77710, Mexico
Price Range: $$$$

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Maroma Resort and Spa by Orient-Express
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