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Maroma Resort & Spa


Maroma Resort & Spa
Hotel class 5 of 5
Carretera Cancun Tulum Km 51 | Riviera Maya, Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Traveler Reviews

Rating summary
4.5 of 5 stars 258 reviews
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All (258)
[ Date ] [ Rating ]
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5 of 5 stars
littlebit_9 1 contribution
Kansas
Jul 2, 2009 | Trip type: Couples New
1/1 found this review helpful

The beach was beautiful so is the resort. Staff went above and beyond, the service was unbelieveable! Had a great time telling everyone about our trip and Maroma is the place to stay. more

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5 of 5 stars
mbroadus2000 4 contributions
NVA
Jul 1, 2009 | Trip type: Couples New
1/1 found this review helpful

My wife and I went to Maroma for our honeymoon and we're planning another trip back during the Christmas Holidays and our 1st anniversary. There are no words that I can say that does this hotel and its staff justice. The most friendly, accomodating and entertaining staff that I have ever had the pleasure to meet. more

Heavenly
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5 of 5 stars
luxuryexpert88 2 contributions
California
Jun 15, 2009 | Trip type: Couples
1/1 found this review helpful

My wife and I spent 6 nights at the Maroma to celebrate our 13th anniversary and have nothing but good things to say. The staff is the friendliest and most thoughtful around. On the evening of our anniversary they surprised us with a quiet dinner by the water which was as pleasant as it was unexpected. The waiters on the... more

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5 of 5 stars
T_E_G-borg_Sweden 4 contributions
Göteborg, Sweden
Jun 7, 2009 | Trip type: Couples
2/2 found this review helpful

It´s hard to find words to describe the feeling of wellbeing that you take with you when you leave this wonderful place. It is a place of true happines. We were first amazed by the beauty of the facilities and the location, but what made our stay so extra special was the staff. They were so friendly, accomodating and professional... more

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2 of 5 stars
misscotrona 4 contributions
New York City
Jun 1, 2009 | Trip type: Couples
5/5 found this review helpful

I am writing to express my disappointment in the way a recent unfortunate situation was handled and our poor stay at Maroma. My husband and I stayed at Maroma Spa and Resort from April12 to April 18, 2009. After weeks of preparation and planning, we arrived on April 12 and were looking forward to a relaxing week at the resort.... more

Management response from
PRelationsM, Managing Director Mexico

Thank you for taking the time to share your comments regarding your recent stay in Maroma Resort & Spa. Your feedback is important to us, as this allows us to take immediate action in the areas of opportunity with the intention of constantly improving our services. I am pleased to know of your preference for Orient-Express Hotels and that you...

Go back NOW!
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5 of 5 stars
kimhoney 7 contributions
Shreveport, LA
May 28, 2009 | Trip type: Couples
2/2 found this review helpful

We were at Maroma May 17 to 24. This is our fourth time to this resort. We found out about it on the Travel Channel several years back when it was number one on the Ten Best Carribean Beach resorts. We decided to go to all ten (we have been to Little Dix Bay, Caneel Bay, Ritz in St. Thomas,... more

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5 of 5 stars
mflickermd 1 contribution
los angeles,ca
May 21, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I were at Maroma for a glorious week in May. This was our second stay there and it was as good as the first. Our room, a junior suite, was immaculate and kept very much up to date. The view from our window was breathtaking. The staff is professional, yet warm.Remembering our names is a nice touch.... more

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5 of 5 stars
goeuws 1 contribution
NYC
Apr 28, 2009 | Trip type: Couples
1/1 found this review helpful

I visited with my husband for a quick trip. We loved it and the service was attentive and friendly without being intrusive. Our ocean view room was beautiful but it would have been nice to have a more private bathroom (only the toilet was in its own room). My only complaint is that the food, while good, lacked in spicy... more

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2 of 5 stars
maluna2000 1 contribution
austria
Apr 13, 2009 | Trip type: Couples
5/6 found this review helpful

The Good News: A very friendly staff Good food and service The Bad News: Rooms are in urgent need of repair Prices for room, drinks and food are on the high side The dense jungle around the hotel give rise to a lot of mosquiotes, spiders and fleas so bring lots of spray. The hotel needs to spray more. more

Management response from
fechaiz, Managing Director Mexico

Thank you for taking the time to share your comments regarding your recent visit to Maroma Resort & Spa. I really appreciate feedback from our guests as this provides me with important information that allows us to constantly find new and better ways of improving our hotel. Your positive comments about our food and the outstanding service provided by our...

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5 of 5 stars
Angel2001 2 contributions
London
Apr 7, 2009
3/3 found this review helpful

We were at Maroma for a beach wedding over a long weekend. I can't speak more highly of this exquisite place. The service and food were phenomenal, and staff went out of their way to take care of each and every one of us. The beach was glorious, and there was nothing better than to lie back with a margarita.... more

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Maroma Resort & Spa Also Known As

Address: Carretera Cancun Tulum Km 51 | Riviera Maya, Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico