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Hotel class 5.0 of 5
Carretera Cancun Tulum Km 51 | Riviera Maya, Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Reviews you can trust

84% Recommend
4.5 of 5 stars 271 reviews
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By trip type
All (271)
[ Date ] [ Rating ]
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5 of 5 stars
lakate   1 contribution
ohio
Oct 9, 2009 | Trip type: Couples
1/1 found this review helpful

Perfect spot for couple. Easy to get to. They have a drive who picks you up at the airport...no charge. This is a wonderfukl service. The hotel is small and beautiful. It is perfect for couples. We would go back again in a heart beat. The staff was wonderful. They treated us like family. They gave us an upgrade b/c... more

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5 of 5 stars
CaliforniaNewYork   5 contributions
CA
Sep 24, 2009 | Trip type: Solo travel
2/2 found this review helpful

These people are so sweet. from the moment in a Tatoo type of voice I hear, welcome home....LOL Am I in fantasy island! I loved it . It is lit at night with 600 candles. the beach is beautiful. Wide , soft, never hot, seaweed and rock free beach! They are generous kind, attentive, I cant say one bad thing.... more

Management response from
PRelationsM, Regional Managing Director Mexico

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Maroma Resort and Spa with us and with other readers. We are always looking to delight our guests with even the smallest gestures to make each of their moments meaningful and memorable. I am glad you enjoyed every minute of your stay. Looking...

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5 of 5 stars
Pilgrimgreen   8 contributions
London, England
Sep 17, 2009 | Trip type: Couples
1/1 found this review helpful

It is hard to say anything about this hotel that hasn't been said already. It is absolutely beautiful, with first class service and wonderful facilities. I stayed here with my wife for a few days at the end of our honeymoon - having spent the first three weeks back-packing in Guatemala. The Maroma was quite a change of scene... The... more

Management response from
PRelationsM, Regional Managing Director Mexico

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Maroma Resort and Spa with us and with other readers. We are dedicated to creating memorable experiences and I am glad to hear you enjoyed a fantastic honeymoon. Your kind comments about our gastronomy, facilities, activities, spa and the impeccable service our Maroma...

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5 of 5 stars
kkdkkd   2 contributions
Michigan
Sep 11, 2009 | Trip type: Friends getaway
1/1 found this review helpful

This was our fourth stay at Maroma and this time we introduced our friends to our "secret." It continues to be one of our favorite places to get away, to relax, to just enjoy where we are and each other. The rooms are fantastic (we stayed in a Sian Nah suite) with incredible views of the sea, lovely sitting area... more

Management response from
PRelationsM, Regional Managing Director Mexico

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Maroma Resort and Spa with us and with other readers. It is always a great pleasure to welcome our repeat guest and truly appreciate your preference for our little paradise. Your kind comments concerning our staff service is most appreciated; I will be...

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5 of 5 stars
tcoyote   1 contribution
rural Virginia
Sep 6, 2009 | Trip type: Couples
1/1 found this review helpful

Maroma far exceeded our high expectations. We've never experienced a more gracious staff, nor better food in two decades of resort stays. The food was better than Frontera Grill/Topolobampo in Chicago (President Obama's favorite restaurant in Chicago). It is tragic that the Mayan Riviera is filling up fast with all-inclusive resorts, because Maroma deserves to have this lovely beach entirely... more

Management response from
PRelationsM, Regional Managing Director Mexico

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Maroma Resort and Spa with us and with other readers. I am pleased to hear that we exceed your expectations, definitely, Maroma offers a unique and real Mexican experience impossible to compare with other resorts in the area, our authentic food, friendly staff,...

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5 of 5 stars
APUL   1 contribution
Mexico City
Sep 4, 2009
0/1 found this review helpful

I would deffinitlly go back to this hotel. By far one of the best in the "Riviera Maya". more

Management response from
PRelationsM, Regional Managing Director Mexico

Dear Guest, I am delight to know you had a great experience in our beautiful resort. The Maroma Family will be more than happy to welcome you back in the near future. Best Regards, Federico Echaiz Regional Managing Director Mexico Maroma Resort and Spa www.maromahotel.com

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4 of 5 stars
Irishclover22   1 contribution
Irishclover22
Sep 2, 2009 | Trip type: Friends getaway

Out of curiosity, I had to read the negative reviews for Maroma. I must say, I was rather surprised and found that anything negatively said about this resort is directly opposite from my own experience. I found the resort to be amazing. Yes, it is somewhat secluded and not necessarily convenient to any nightlife or dining. But what it may... more

Management response from
PRelationsM, Regional Managing direc

Dear Tiffany, Thank you for taking the time to share your comments regarding your recent stay in Maroma. Definitely, Maroma is a secluded hideaway in the Riviera Maya where the phrase "handmade hospitality" describes the ambiance, our philosophy of taking care of our guests on a very individual and tailored basis; I am very proud to say that our guests...

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5 of 5 stars
meaningofheart   1 contribution
Dallas, TX
Aug 26, 2009 | Trip type: Couples
3/3 found this review helpful

My wife and I spent 4 nights at Maroma for our honeymoon. Upon arrival in a complimentary black SUV, we were immediately greeted by the staff, a welcome margherita, and the resident guacamayas. Then, we were escorted around the resort to get familiarized with our new surroundings. And what surroundings! The most subdued, calming, peaceful place I have ever been.... more

Management response from
PRelationsM, Regional Managing

Dear Guest, Thank you for shareing your comments regarding your recent stay in Maroma Resort & Spa. I am delight to hear of the excellent experience you had while celebrating your honeymoon with us, I will share your comments with all the Maroma Family, who I am sure will be glad to know their efforts are truly recognized. Definitely our...

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5 of 5 stars
TheScatenaFamily   1 contribution
Virginia
Aug 26, 2009 | Trip type: Family
1/1 found this review helpful

This was our 7th trip to Maroma in the last 10 years. This time for my 60th B-day. We've beached it in Sardina, Costa Rica, Belize, Nevus, St. Barts, So. Africa, and most 5-stars in Hawaii and on Mexico's Pacific coast. Yet each time we go somewhere else, we compare it to the gold standard-Maroma. And why not, it's a... more

Management response from
PRelationsM, Regional Managing

Dear Scatena Family, Thank you for taking the time to share your comments regarding your recent stay in Maroma Resort & Spa with us and with other readers. Your positive comments about our food, rooms, our amazing beach and the outstanding service provided by our friendly staff are greatly appreciated and will happily share with the rest of our Maroma...

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4 of 5 stars
Pricesss   11 contributions
Boca Raton Florida
Aug 19, 2009 | Trip type: Friends getaway
0/1 found this review helpful

We stayed in March2004..It was peacefull and idyllic....Great food, amazing beach .I would recomend this hotel for anyone who love peacefull and relaxing vacation...... more

Management response from
PRelationsM, Manager

Dear guest, Thank you for sharing your comments regarding our beautiful resort and for your patronage. I am pleased to know you truly enjoyed your stay and even more to know you are considering giving us the opportunity of welcoming you back in the near future. Federico Echaiz Regional Managing Director Maroma Resort and Spa www.maromahotel.com

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Maroma Resort & Spa Also Known As

  • Maroma
  • Maroma Resort
  • Maroma Resort Spa
  • Maroma Hotel Playa Del Carmen
Address: Carretera Cancun Tulum Km 51 | Riviera Maya, Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico