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Hacienda Mariposa

5th Avenue and street 24, Playa del Carmen 77710, Mexico
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Hacienda Mariposa
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Hacienda Mariposa
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193 reviews from our community

Traveler rating
    61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 18, 2015

Would recommend Hacienda Mariposa for its friendly staff, clean rooms and excellent position. Yes, it is a bit noisy at night, because of the restaurant located in the internal garden, but it's really not such a big deal: you hear the typical noise of people eating and chatting, which is definitely bearable. For the most sensitive ears, bring earplugs and... More 

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Luciana A, Gerente at Hacienda Mariposa, responded to this review

Thank you for selecting Hacienda Mariposa Hotel as your home in Playa del Carmen, and for your review on Trip Advisor. Yes our hotel does have a spectacular location on Fifth Avenue, perhaps the best location in the city, walking distance to the beach, bus station ADO and all the city has to offer. That`s true that the noise from... More 

1 review
4 of 5 stars Reviewed March 2, 2015

This is our second visit to playa del carmen. We like the location of this hotel. It is close to everything but on the quiet part of the main strip (calle 5). It is clean and has everything one needs. The staff is pleasant and very helpful. Carlos gave us tips on places to eat and they did not disappoint.... More 

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Uddevalla, Sweden
1 review
4 of 5 stars Reviewed February 22, 2015

Nice and cute hotel in the central part of Playa, but with a littlebit of a walkingdistance from the busstation. Very sweet and helpful staff, who was serving complementary water and coffe during the day.

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Krakow, Poland
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 2, 2015

It was a pleasure to live alone in the hotel. Very good location, right on the 5 main avenue, about full bars and restaurants. 10 minutes walk to the beach. If it comes to the hotel is clean, cleaned daily, helpful and pleasant service. Breakfasts served in the restaurant 5 minutes from the hotel. Reported are either continent (fruit with... More 

Was this review helpful? Yes 1
Melbourne, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 26, 2015

Though the street was loud and the bed was very firm, we enjoyed our stay here at Hacienda. the staff were lovely and the room was clean and quite spacious. We also had a bit of trouble with the strength of the wifi signal in our room and had to use our devices close to the door/outside. This said, we... More 

Was this review helpful? Yes 1
Vancouver, Canada
Top Contributor
50 reviews 50 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed January 12, 2015

DO NOT BOOK HERE! We just came back from Mexico and booked this hotel Jan. 3-9, 2015. When we arrived we were told that they didn't have a room for us but to check back the next day at noon. Even though I pre-paid and had my booking papers in hand. We were guided around the corner to a crappy... More 

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Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed January 11, 2015

For me, there are two things that are essential for a hotel: A good bed and silence during the night. Sadly, the rooms we had in Hacienda Mariposa were quite noisy. I don't mind a bit of noise from the street, or people talking outside. The noise in the rooms of this hotel, however, was loud humming from electrical equipment... More 

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Oslo, Norway
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 6, 2015

CONS: Location, location, location! Discount in their restaurant(10%), discount for the sunbeds (10%), size of the bathrooms, easy to get from/to airport. PROS: Noise, noise, noise! (don’t say you weren’t warned). BREAKFAST. Whether you consider or not to prepay for breakfasts, you should be aware that the Italian restaurant in the hotel has nothing to do with it. You will... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 2, 2014 via mobile

We had a good time here at la hacienda mariposa. Good service with towels for the beach and everything. The room was small though. And we didn't like playa del carmen ... Just completely ruined by capitalism. So sad :( .....

Was this review helpful? Yes 4
Dallas, Texas, United States
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 21, 2014

I reserved a room here online for 5 nights at a price of $150 total (with taxes). At the time, I was really shocked at price. Nothing else even came close to it. Needless to say, I was happy. UNTIL the hotel realized they made a mistake on the price and decided to lie about my credit card that I... More 

Was this review helpful? Yes 2
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