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Hotel Maya Turquesa

Calle 8 Norte entre 10 y 15 Avenida, Colonia Centro | Colonia Centro, Playa del Carmen 77710, Mexico
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Hotel Maya Turquesa
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Ranked #169 of 198 Hotels in Playa del Carmen
A recent review
5 of 5 stars Reviewed January 15, 2015
USVet Phoenix, Arizona
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55 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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All months
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 18, 2015

We stayed at the hotel on the 2nd of January so being peak season I accepted that prices would be a bit higher. However the facilities available did not justify the high price. I wouldn't consider it to be a 3 star hotel. It felt more like a hostel. The room had very basic facilities and the horrible smell and... More 

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 2, 2015

My partner and I and our adult daughter arrived very late at the hotel because of a reservation problem with another property in Playa del Carmen, so we chose the hotel having not read any reviews. The staff were courteous enough and were able to find us two rooms for one night on extremely short notice which was appreciated. My... More 

Was this review helpful? Yes 3

Travelers are raving about these Playa del Carmen hotels

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 15, 2015

I give it five stars for the amazing staff they have. They are all courteous and do anything out of their way to make the guest feel welcomed and comfortable. After checking out a day early due to personal circumstances and planning to travel back home, when we arrived at the airport our flight was canceled. After just one phone... More 

Was this review helpful? Yes 2
New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 9, 2015

The location was excellent and the wi-fi when it worked had great connectivity. It is within walking distance to the busiest part of Playa del Carmen but the hotel itself was very quiet. The hotel felt safe with one night entrance. Good television and small kitchenette area including stove, microwave and fridge. The problem was that this hotel purported to... More 

Was this review helpful? Yes 1
Rome, Italy
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 26, 2014 via mobile

Good wi-fi and really kind staff. We were put into a horrible room on the first night. The receptionist was very concerned and moved my family into a nicer suite with a kitchenette. The beds were really comfortable. A few little touches would make this hotel even better - a bath mat would be good and some plug sockets didn't... More 

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Perth, Australia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 1, 2014 via mobile

An average budget hotel for the price, the room I had was spacious with a large bathroom and small kitchen area. The pool area is small but nice. However the room had a slight smell of damp and the linen had a few stains on it, which isnt a great look even if it has been washed. Despite this I... More 

Was this review helpful? Yes 1
Panama
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 29, 2014

I stayed there for a few days, i was happy with the wifi, room was very nice, pool was clean, terrace had a good view over the city and see. I felt safe, key door was working all the time, if i had something to "complaine" the friendly stuff help me to find a solution. I was staying also in... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014 via mobile

My advice would be to see the room you are renting there are some better than others. My family came without reservations and we rented three different rooms. They were thoughtful enough to let us know when the family sweet was available so we could reserve it. The receptionist speaks very good English and is very helpful and the pool... More 

Was this review helpful? Yes 1
Jarfalla, Sweden
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2014

We ordered a master suite that reportedly was 90 m2 and thought the pictures showed a nice hotel. When we got there 4 adults and 2 children were not in a picture of what is available on the website. When we control measured the suite was only 60.1 m2. The website said it would be multilingual staff in recptionen but... More 

Was this review helpful? Yes 1
Chester, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2014

A group of us stayed recently in the hotel and we really enjoyed our stay. The receptionist who checked us in was very helpful and friendly. I don't know her name but she has been looking after us trough the whole stay. Also it was lovely to come back every day to a very clean room with new animal made... More 

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