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Allegro Playacar

Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
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1 room 1 guest
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3,225 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (524)
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    (965)
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Esher, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at Allegro Playacar for 2 weeks, just returned home. The staff are fantastic, they work so hard and are really friendly; Manuel, Jacobo, Humberto in the restaurants, Kristian and his entertainment team were friendly and worked hard from morning to night. There were a LOT of Italians staying at the hotel, with their own entertainment team and different... More 

Was this review helpful? Yes 1
Guest Experienc... G, Manager at Allegro Playacar, responded to this review

Dear pippatie; Thank you for choosing us as your destination for your recent holiday; Our main goal is to meet our guest expectations and we are very happy to know we were able to hit this mark. We will make sure to share your comments with our team as a source of motivation, they will be happy to hear from... More 

Boston, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We visited this resort in mid August, 2015 for 7 nights. Upon entering we were not immediately impressed with the facilities, it was hot, and the lobby wasn't exactly welcoming. We were very impressed however with the customer service we received from Vincente Gurrero. He was kind and awesome. Later that night, when we were about to go to bed,... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear AnaShah81; We apologize for the inconvenience you experienced during your stay with us. We addressed this matter with the pertinent departments and corrective measures have been taken. We are highly committed to the implementation of good practices to ensure our guests wellness, and when a guest undergoes an inconvenient, we work hard to solve it with the utmost urgency... More 

Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms were great. Need some renovations in bathroom. Staff were terrific. Mercedes in sale is the most wonderful person we met through sale. I would recommend booking with her and by timeshare if you are able to.

Was this review helpful? Yes
Guest Experienc... G, Manager at Allegro Playacar, responded to this review

Dear KMtm616; Thank you for sharing your experience, we are very glad to know we were able to meet your expectations this is our main goal. We will make sure to share your remarks with the dedicated personnel, they will be very happy to hear from you. Remember that we are always available to assist you, it would be a... More 

Heidelberg, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The facilities are beautiful, is located in a great area close to Playa del Carmen, but far enough from the seas of people. The food was may favorite thing. The Mexican restaurant, the breakfast buffet and the mid night tacos, I think I gained weight and it was worth it! The cocktails were also amazing, some reviews say that the... More 

Was this review helpful? Yes 1
Guest Experienc... G, Manager at Allegro Playacar, responded to this review

Dear SoniaVV; It is a true pleasure to read such kind review, thank you the opportunity of hosting your recent vacation. Our team is always looking to pamper all of our guest and with your remarks encourage us to keep doing our best to achieve this goal. we will be very honor to welcome you back soon. please do not... More 

Santa Clara, California
1 review
4 of 5 stars Reviewed 1 week ago

My partner and I were amazed by the hotel. It was in a great location (close to 5th ave - downtown Playa del Carmen, but far enough to enjoy the beach and relax). The staff was super friendly and very attentive. We made the reservations in hope of being able to relax and unwind. We were able to do just... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Dochuertas First of all thank you not only for sharing your positive feedback with us, but also for your preference in Riviera Maya, it’s a source of inspiration and keep us focus on provide the best experience to all our guest. One of our main goals is to work on a daily basis to constantly improve our services and... More 

Hamilton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was here in June 2014,a fantastic 14 days,food delicious, staff 100%,i was in bungalow room upstairs No' 55 ,being a Scotsman across from bar was ideal and being a Scotsman,the Scots Whisky was the genuine best.Being a nature lover a couple of small lizards would creep down the wall in my room coming from thatched roof,the wee fellas were... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Craig W; It is a true pleasure reading such kind words, we are very glad to know you enjoyed your stay. Our main goal it’s to meet your expectations and we really appreciate you taking the time to let us know that we hit this mark during your recent visit. We will make sure of sharing your comments with... More 

Manchester, United Kingdom
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Firstly top marks to reception and Claudia and Yesica in guest services they looked after us extremely well..we holidayed here in 2014 for 2 weeks and enjoyed it enough to come back for 3 weeks and as a special treat we were given a sea view beach front room which was brilliant. I'll do the pro's first,the staff here work... More 

Was this review helpful? Yes 4
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear G M; We would like to thank you not only for sharing your feedback with us, but also for your preference throughout the years. For us its extremely important to achieve customer satisfaction, and therefore, your opinion is an opportunity for us to discover new ways to improve. We have addressed this matter with the pertinent departments, and actions... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We just came back from our trip to Allegro Playacar, and it was perfect. Spécial thanks to the staff over there who really took care of us : Alan, Christian and Anderson. They really made a difference in this hotel. Thanks to all the employees and good job :). We'll go back for sure.

Was this review helpful? Yes 2
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Jani R; On behalf of the Management and all our staff members, we would like to thank you for choosing us as your destination for your recent holiday. It is a true pleasure to know you had a great time during your stay, I will be sure to share your remarks with the dedicated personnel, they will be very... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Before going to Allegro Playacar, I wasn't sure if I would enjoy the trip in mexico because there is always the fear of being bored after a couple of days... In addition to the beauty of the resort, the food that was excellent and the kindness of every employee there, the animation team makes sure that we never have to... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Justine M; First of all I would to thank you for choosing us as your destination of your recent holidays, Our team is very happy to hear you enjoyed your stay and we truly appreciate your kind words. We hope that we have the high pleasure of hosting you again in the near future, please do not hesitate in... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is our first time at this resort. We traveled with a large group of friends and family. I love the entertaining part; pool; Italian and Mexican dinners; beach; also enjoyed the night shows.This resort is perfect for families and young couples; it's pretty small which makes everything within walking distance. Love it here and will plan on returning in... More 

Was this review helpful? Yes 2
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear anya s; Thank you for choosing us as your destination of your recent holiday, We are truly delighted to read we were able to meet your expectations this is our main goal and we really appreciate you taking the time to let us know that we hit this mark during your visit. We will be very honor to welcome... More 

Hotel Review Summarization

What travelers say

  • Pool bar(11)
  • Very good(11)
  • Lunch buffet(8)
  • Italian restaurant(8)
  • Thatched roofs(7)
  • Grounds were beautiful(4)
  • Different theme(4)
  • Great time(4)
  • Friendly and helpful(3)
  • Bottled water(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (20)
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Superior Premium Room (41)
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Superior Room (39)
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The Hotel (59)

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Hotel & grounds (2)
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Room/suite (1)
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Other (6)
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