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Allegro Playacar

Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
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Allegro Playacar
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Allegro Playacar
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2,928 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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cardiff
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Did not like having to pay for the wifi, only let down Hotel rooms needs some TLC but if it does have some, the price will problely go up Very very clean, staff very helpful,food excellent . Sylvia was very helpful and exstreamly pleasent, she helped sort out any problems you had with the hotel Allegro Playacar do not lose... More 

Was this review helpful? Yes 1
Norman, Oklahoma
1 review
4 of 5 stars Reviewed yesterday NEW

I recently stayed at the Allegro Playacar and had a very pleasant experience. I loved the fact that the rooms were scattered across the resort in little "huts" rather that being in one gigantic mega-complex. The place had a cozy feel that fit right in with my need for a little r&r. The management accommodated my request for a quiet... More 

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Miramichi, New Brunswick, Canada
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

This is a small resort, easy to get around. Beautiful beach!!! Ideal for a quiet couple vacation. Sylvia did an amazing job trying to accommodate our needs. Out of all the staff, Jose (Buffet server) was our favorite. He took the time to say hello every day and talk for a minute to ensure we were doing well and enjoying... More 

Was this review helpful? Yes
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Chrissy T: We would like to let you know how much we appreciate the time you invested in sharing your review with us; we are pleased to know you enjoyed the service and accomodations. We will gladly share your kind words with José and we really hope to be the hosts of your stay again very soon! Sincerely yours,... More 

East Norriton, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The service was great. The staff were all very nice, friendly, accomodating. However, the room was old and outdated, especially the bathroom. The bed and pillows were very uncomfortable. The rest of the resort was very nice though. Pools were clean and not overcrowded. Beach is beautiful!

Was this review helpful? Yes 1
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear BrianAndMelissa262: We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. We will share your comments about the rooms with our team so they can follow up to your comments. We are very glad to know you had an overall good stay with... More 

Saint Paul, Minnesota
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My family and I just returned from a two week stay, April 4th 2015 to April 18th 2015, at the Allegro Playacar and let me tell you. All 5 of us were sad to have to leave this paradise to go home. Before I get into my review of Allegro Playacar I would like to personally thank Silvia Lopez for... More 

Was this review helpful? Yes 11
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Curtis: I would like to start by thanking you for such a wonderful and kind review; your words are very motivating and i'll make sure to share them with all of our team! We appreciate your positive feedback regarding our staff, beach/pools, quality of the drinks and grounds. We have also addressed your suggestions with the pertinent departments so... More 

Nanaimo, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

That quote really rang true in our recent stay at the Allegro. We had room issues – and those negatives were almost, but unfortunately , surmounted by the quality of the staff. I appreciate that Sylvia Lopez appears to respond to most trip advisor posts – so with hope she will answer my review and provide insight, and information, for... More 

Was this review helpful? Yes 5
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear tnp722: We would like to thank you for choosing the Allegro Playacar as the host of your recent vacation. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is extremely valuable for... More 

Kingston, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Me, my teenage boys and brother just returned from vacation at the Allegro. It was wonderful!! This resort is on the smaller size (which I love), very clean and the service is outstanding!! We all loved the food and amazing drinks. I enjoyed this resort so much that I am sure I will be back again next year!!

Was this review helpful? Yes 2
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Lou3226: On behalf of the Management and all of our staff members, we would like to thank you for such a great review from your recent stay at the Allegro Playacar! We are thrilled to hear you had a memorable vacation! We are very glad to know you'll be back next year! Please dont hesitate to contact us through... More 

Howell, Michigan
Contributor
12 reviews 12 reviews
7 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My sister and I stayed at the Allegro the week of April 18. This is my third visit and my sisters first. We both loved it. Thanks to Silvia we got VIP treatment- room near both pools and steps from the beach. The resort is on the best beach in the Riviera Maya, close enough to Playa Del Carmen that... More 

Was this review helpful? Yes 3
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear awolfe: Thank you so much for such a great validation from your recent stay at the Allegro Playacar! We are very pleased to hear you had a great vacation once again with us! I will share your positive review with Humberto, Manuel, Cecilia, Tomás and Maria. Thank you for taking the time to recognize their hard work. We are... More 

massachusetts
Contributor
15 reviews 15 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned , April 18 - 25th, from staying with the Occidental Allegro First Club in Playacar. We have visited with them before and will do so again. The entire staff in the First Club was outstanding. Kudos to Jessica, Saria and Maria. They had all the registration paperwork ready so the check-in was very smooth and professional. If... More 

Was this review helpful? Yes 3
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear footballboy: First of all, we would like to thank you for being part of our First Club; its always a pleasure to be the hosts of your stay! We appreciate your positive comments from our staff members; we will gladly share your kind words with all of our First Club team, who will be very motivated by your review.... More 

2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Well as usual we returned to our home away from home the Allegro Playacar. We went for 2 weeks this time and still was sad to leave. We traveled with El Capitan Liz My Sister and Brother in Law. Let me start by saying this is the best resort that we have been at - hence the 3rd visit. Our... More 

Was this review helpful? Yes 2
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Kevin: First of all, i would like to start by thanking you for your preference these past years; it has been a privilege to be hosting your stay! Its very rewarding to know you had a memorable vacation once again, and i will gladly share such kind words with all of our team! Cant wait for November to arrive... More 

Hotel Review Summarization

What travelers say

  • Pool bar(11)
  • Very good(11)
  • Italian restaurant(8)
  • Lunch buffet(8)
  • Thatched roofs(7)
  • Great time(4)
  • Grounds were beautiful(4)
  • Different theme(4)
  • Hot dogs(3)
  • Bottled water(3)
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