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Allegro Playacar

Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
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Allegro Playacar
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2,987 reviews from our community

Traveler rating
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664
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reading
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed today NEW

We spent a week here in celebration of a friends 21st birthday. The staff were amazing all week, the entertainment team never stop, so it's not possible to be bored at this hotel. The barmen will pretty much make up any cocktail or shot that you ask for and we never had to wait long at the pool bar to... More 

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Phoenix, Arizona
1 review
2 of 5 stars Reviewed yesterday NEW

Room smelled of mildew, bed was hard, walls were paper thin and a/c did not work. Other than that the beach was beautiful and food was okay. Italian restaurant was flavorless. Not sure if they have actually had Italian food. Wi-Fi is not included with stay and when you pay for it you can only use it at lobby and... More 

Was this review helpful? Yes 1

Travelers are raving about these Playa del Carmen hotels

Boulder, Colorado
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Allegro Playacar has many positive features. The pristine beach is definitely one of the best in the area - white sand. It is cleaned and smoothed daily. Unlike other resorts in the area, the seaweed that has accumulated (there is quite a bit) is removed every morning. The entertainment staff is very welcoming, inclusive and fun. The service staff in... More 

Was this review helpful? Yes 1
Arlington, Texas
1 review
2 of 5 stars Reviewed 2 days ago NEW

I should have done more research before booking this hotel. To be quite honest, the only reason I switched to this one at the last minute was because they allowed me to make payments. I see all of these positive reviews, and am not sure why my experience was so different. I do have a couple of theories thought. First... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Rumham78 First of all, we would like to thank you for taking the time to share your experience with us last august. For all the team members at the Allegro Playacar It’s extremely important to achieve customer satisfaction, and therefore, your opinion is an opportunity for us to discover new ways to improve. We have taken note of the... More 

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We totally enjoyed our week long visit. The staff was great, food was good, drinks were plenty, and the beach was amazing! Yes the rooms are small/dated but seriously we were only in there to sleep and we didn't mind our room at all. I like that the resort is in a gated community and felt very safe. Also it... More 

Was this review helpful? Yes 2
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear JessicaR We would like to let you know how much we appreciate the time you invested in sharing your review with us. As you experienced the guest satisfaction is our top goal to achieve and is the spirit of all the team members at the Allegro Playacar. We would like welcome you again in the near future. Warm regards... More 

Las vegas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great property to relax. Food choices were great, services were excellent. Beach was clean and peaceful with many activities offered. Ten minute walk to town square. Rooms are updated and all come with patio, but small.

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Hardrockcafevegas, We would like to thank you for choosing the Allegro Playacar as the host of your recent vacation. We really hope you can give us the opportunity to host your stay once again; we will make sure you have a pleasant stay and a memorable experience. Should you require any assistance, please know that we are always available... More 

London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my first trip to Mexico and we chose Playa del Carmen to have a more intimate experience with an opportunity to go to bars and clubs if we wanted to. Cancun or Tulum can still be reached by public transport and would only take an hour. The Occidental Allegro is a good choice for anyone: families and older... More 

Was this review helpful? Yes 4
Guest Experienc... G, Manager at Allegro Playacar, responded to this review

Dear Kate, Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs. We are so glad to know you spend a great time with us. I’m sure the animation team is going to be very happy to hear all your... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have just got back from here and what an amazing time we had.The waiters and bar staff are very friendly and helpful. There is a great choice of cocktails and all the spirits are named brands.The food in the buffet is really good lots to choose from and it is a different theme each night.As for the Italian and... More 

Was this review helpful? Yes 1
Guest Experienc... G, Manager at Allegro Playacar, responded to this review

Dear Sean, We would like to thank you for choosing the Allegro Playacar as the host of your recent vacation. We really hope you can give us the opportunity to host your stay once again; we will make sure you have a pleasant stay and a memorable experience. Should you require any assistance, please know that we are always available... More 

Tennessee Ridge, Tennessee
Top Contributor
51 reviews 51 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were already going to stay in Cozumel so when a 2 night stay appeared on Groupon we took advantage of it. So it was a great deal. The resort is well kept and the staff is excellent - always helpful and in a great mood. Lots of choices for food. We could always find something we wanted to try.... More 

Was this review helpful? Yes 2
Silvia L, Gerente at Allegro Playacar, responded to this review

Dear Cobradiver, We would like to let you know how much we appreciate the time you invested in sharing your review with us. We are glad to know you have a good time with us. We really hope to have the pleasure to be the host of your vacation again; please don’t hesitate to contact us through this media for... More 

Hotel Review Summarization

What travelers say

  • Pool bar(11)
  • Very good(11)
  • Lunch buffet(8)
  • Italian restaurant(8)
  • Thatched roofs(7)
  • Grounds were beautiful(4)
  • Different theme(4)
  • Great time(4)
  • Friendly and helpful(3)
  • Bottled water(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (20)
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Superior Premium Room (41)
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The Hotel (59)

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