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Allegro Playacar

Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
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Allegro Playacar
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3,151 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kingston, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very relaxing enjoyable vacation, the rooms are clean and the staff more than willing to make your stay as nice as possible. Our room was cleaned to perfection every day with the fridge stocked as well (Great job David!!) The upper rooms have a high, thatched ceiling and makes the room seem very large. The balconies have a hammock and... More 

Was this review helpful? Yes 1
Guest Experienc... G, Manager at Allegro Playacar, responded to this review

Dear IslandTreasureHunter; Thank you for choosing us as your destination for your recent vacations, It was a real pleasure to have you as our guest, and we are very happy to know that you enjoyed your time with us. Our team is very committed with your satisfaction and your comments are a source of motivation for all of us. We... More 

Cozumel, Mexico
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This place is great! Excellent service, good food, really funny entertainers , nice beach area and large pool. I strongly recommend allegro for families with young kids, they have a complete kids club area with a lot of activities for them, in the meanwhile you could enjoy a coffee in their little and cozy coffee bar or a margarita in... More 

Was this review helpful? Yes
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear mundox79; We are delighted to read you had a great time during your stay with us. your satisfaction is our main goal, therefore your opinion is a source of motivation to work on daily basis and constantly improve our services, We would be more than glad to have the opportunity of welcome you again. please do not hesitate in... More 

England, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

I have just came back from mexico , spending 17 nights in this hotel the hotel is very old, dated, dirty, the room we stayed in had a little fridge with drinks such as pepsi, beer and water filled up every day, which was good, the room was cleaned every day, there was air conditioning which was a must in... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Migewka A; We would like to thank you for taking the time to share your experience with us. and for your kind words to our activities staff. Our team is always trying to make of our guest´s stay a memorable vacation. We definitely will take note of your suggestions to make the necessary improvements. and offer high quality service... More 

Cumming, Iowa
5 of 5 stars Reviewed 5 days ago NEW

The beach was beautiful with a lot of great activities and wonderful service. No better place in Mexico to stay. The rooms were very luxurious and provided a great place to relax after a day at the pool or the beach with at least one hammock outside of the room. The drinks were cold and refreshing and the food was... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear addisonparrish15; We are truly delighted to read you enjoyed your stay with us. We are very committed to meet our guest expectation and it is rewarding to know we were able to achieve our main goal. It will be a pleasure to welcome you again, please do not hesitate in contact us for your next visit. warm regards Claudia... More 

Toronto
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Location couldn't be better. The pool is virtually on the huge, white sand beach. Guest services, front desk staff and most of the buffet staff were amazing. Even though it's a relatively small resort, there are still hundreds of guests there and the front desk and guest services always knew my name and my room number! The rooms definitely need... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear nallison; It was a real pleasure to have you as our guest and we would like to thank you for posting this kind review. Our guest satisfaction is extremely important for us and it is a joy to hear that we were able to meet your expectations. We really hope to have the pleasure to welcome you again for... More 

Guadalajara, Mexico
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Nice and cozzy days with a wonderful sunny weather. Nice sand/beach, unfortunately sargasso plants arrived to the área. However they didn´t affect the beauty of the landscape. Hotel staff were very nice and smiley, specially Christian at front desk, and a couple of waiters who made our day a few times! Pool and beach áreas need more palapas (shades) and... More 

Was this review helpful? Yes 1
Guest Experienc... G, Manager at Allegro Playacar, responded to this review

Dear Carlos G; It is a true pleasure to read you had a great time during your stay with us, We are happy to know you enjoyed the food and beverages and that we were able to exceed your expectations. We will share your suggestions with our team in order to keep improving our guest satisfaction. We would like to... More 

waxahachie tx
2 of 5 stars Reviewed 1 week ago

I have been to a few all inclusive resorts and this one needs a lot of improvement. You have to make reservations for restaurants and they just hand you a paper and not tell you the date. Breakfast and dinner buffet is by lobby. Bar by pool closes early. No night life. The inside of rooms needs to be redone.... More 

Was this review helpful? Yes
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear lmilholen; We regret to hear that your experience so much difficulty at Allegro Playacar. We have addressed this matter with the pertinent departments, and actions will be taken immediately to correct these deficiencies and improve the guest’s experience. We really hope you can give us the opportunity to host your stay once again; we will make sure you have... More 

Travelers are raving about these Playa del Carmen hotels

Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I were celebrating our 30th anniversary , our daughter just turned 21 and my wife turned 50 on the day we arrived in Mexico. To say this place is amazing isn't enough. The resort is beautiful, the beach is clean and gorgeous with an unbelievable view. Now the food, is was great, my wife has celiac disease... More 

Was this review helpful? Yes 2
Guest Experienc... G, Manager at Allegro Playacar, responded to this review

Dear Fred M; We are glad to hear from you, It was a true pleasure for us to have you as our guest. And I would like to thank you for sharing your review with us. Meet your expectations is our main goal and it is very rewarding to know we were able to achieve it. our team is always... More 

Dallas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was our 8th time at this Resort and it was great! The grounds are beautiful, the staff is very friendly, Good variety of food daily, fun activity staff, and nice rooms with a hammock at your porch. We have always prefered a smaller resort like this one because everything is within walking distance. The beach was great except during... More 

Was this review helpful? Yes 2
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear GuapoDallas; We would like to thank you for choosing us as your destination again and for your preference throughout the years. Your loyalty is highly appreciated and we are more than glad to know you keep enjoying your stay with us therefore our team always try to keep offering you the highest level of service. We will be very... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I recently stayed at Allegro Playacar primarily because of the abundant shaded area on the beach. My family loves staying all day down there and everything regarding that was perfect. Animators are very friendly and uplifting and making it a very comfortable environment for families and "beach life". In general staff is very smiley and friendly. Firstly, my disappointment came... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Oropeza6991; For us our customer satisfaction is our main goal and is truly disappointing to know we weren't able to meet your expectations. We will like to offer you an apology for the inconvenience you experienced during your stay we are sharing your comments with the departments involved in order to immediately make corrective measures, and the necessary improvements.... More 

Hotel Review Summarization

What travelers say

  • Pool bar(11)
  • Very good(11)
  • Lunch buffet(8)
  • Italian restaurant(8)
  • Thatched roofs(7)
  • Grounds were beautiful(4)
  • Different theme(4)
  • Great time(4)
  • Friendly and helpful(3)
  • Bottled water(3)
Questions? Get answers from hotel staff and past guests. Ask a question

3,492 photos of this hotel

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Beach (20)
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Pool (39)
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Superior Premium Room (41)
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The Hotel (59)

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