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Allegro Playacar

3.5 of 5 Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
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Allegro Playacar
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Allegro Playacar
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2,671 reviews from our community

Traveler rating
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581
1,021
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mexico City, Mexico
1 review
5 of 5 stars Reviewed yesterday NEW

I'm feel very comfortable during my visit, I'll return as soon as possible, I want make a special mention to the great team of front desk i don't remember all names but Chris ans Lidia help me many times, thanks alot to make my stay as my home

Was this review helpful? Yes
Barrie, Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I had just stayed at this Resort Jan.21-28/2015.This is about a 45 min. drive from Cancun Airport. First off Sylvia at Service desk did not answer our requests we had e-mailed her which lead to us four women getting two rooms both with king size beds instead of two double beds in a room and were told there were no... More 

Was this review helpful? Yes 1
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Kim C: We would like to let you know how much we appreciate the time you invested in sharing your review; for us its extremely important to achieve customer satisfaction, and therefore, your opinion is an opportunity for us to discover new ways to improve. Im saddened to hear you were displeased with your accommodation; we always try our... More 

Saskatoon, Canada
1 review
2 of 5 stars Reviewed 3 days ago NEW

This resort is at best a 3.5 star. With the straw roof it felt like you were sleeping in a barn. The rooms are very run down and noisy. People do smoke everywhere. The front desk people are very helpful and the buffet workers are doing the best they can but we think they are under staffed. The food was... More 

Was this review helpful? Yes 1
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear bmschil: We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. We regret to hear we were unable to fuflill your expectations. Thank you for your valuable opinion regarding our restaurants. We would like to mention that we are highly commited to offer... More 

Michigan
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The hotel appeared to be nice; much nicer than were they sent us. Which by the way was NOT a 5 star resort as they promised. Our room was freshly painted (about an hour before we got there) so the walls were wet, except in the bathroom which had new drywall which had not been painted.... I could go on... More 

Was this review helpful? Yes 3
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear A P: We regret to hear that your experience so much difficulty at Allegro Playacar. I assure you that we are really committed with your satisfaction, and for that reason we are saddened to hear we were unable to fulfill your expectations. We have addressed this matter with the pertinent departments, and actions will be taken immediately to prevent this... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The beach when we arrived was breathtaking, sunshine, whites sand beaches, blue skies waves rolling in. Rooms and beds were comfortable quiet, hot showers, great cleaning staff Maria did a fine job! Buffets were delicious, different setting and menu each eve. Serving staff very pleasant ask for Jacob, staff always smiling . No bugs! Temps were great while there.

Was this review helpful? Yes 3
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Judy U: On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our rooms, staff and service! We will gladly share your kind comments with María, Jacob and the rest of our team. We would be honored to receive you once again as our Guest, so please dont... More 

Saskatoon, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Allegro Playacar 2nd last week of January 2015. The resort is very well laid out and compact. Unlike some of the larger resorts in the area, you don't have to walk for miles to get anywhere. The rooms are small and dated, beds were also dated and hard they are good for what you need them... More 

Was this review helpful? Yes 5
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear willieb10: We would like to let you know how much we appreciate the time you invested in sharing your review with us; listening to our customers needs is the best way to accomplish their satisfaction and for that reason your opinion is extremely important for us! We will gladly share your suggestions with our different departments, so we can... More 

Vancouver
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We just returned from a week at Allegro Playacar and we had a wonderful time! This is a lovely low key resort. To be clear, we knew this was not a 5 star resort and we were not expecting it to be. We were very happy with our vacation. We will definitely keep it on the list of resorts to... More 

Was this review helpful? Yes 5
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear BeasleyYVR: We would like to thank you for choosing the Allegro Playacar as the host of your recent vacation; our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is extremely valuable for... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had an amazing time at Allegro Playacar! We went with a group of 5 friends and the hotel was very accommodating with getting us all room directly across the sidewalk from one another. We had a great location directly next to the pool, I don't know what people were complaining about with there being noise, because at night everyone... More 

Was this review helpful? Yes 3
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Jessica C: We would like to thank you for taking the time to share your review! For us, guest satisfaction is a priority and listening to you opinion regarding our services gives us the opportunity to find new ways to improve! We took note of your suggestions regarding the food & maintenance and we will gladly follow up to... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Allegro Playacar the first week of January 2015. The resort is very well laid out and compact. Unlike some of the larger resorts in the area, you don't have to walk for miles to get anywhere. The rooms are small and in need of renovation (which I understand is underway). But they are good for what... More 

Was this review helpful? Yes 7
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear tattooedmamma: On behalf of the Management and all our team, we would like to thank you for your positive feedback regarding our hotel facilities, restaurants and staff. We are highly commited to guest's satisfaction, and knowing we were able to accomplish this with you is the best motivation we can have. We would also like to thank you for... More 

Listowel, Canada
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would love to give this hotel a totally positive review. The most important thing was the staff. Everybody went out of their way to accommodate us. Service, including room problems, was always fast, and I especially commend Silvia, the chef d'affaires, and our waiter Jorge. The buffet was well above average. Complainers should remember that every buffet ranges from... More 

Was this review helpful? Yes 7
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear fhaight: We would like to thank you not only for choosing the Allegro Playacar as the host of your recent vacation but also for taking the time to share such a detailed review of our hotel. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(15)
  • Pool bar(14)
  • Italian restaurant(12)
  • Lunch buffet(9)
  • Thatched roofs(8)
  • Different theme(6)
  • Great time(5)
  • Grounds were beautiful(5)
  • Hot dogs(5)
  • Bottled water(3)

Additional Information about Allegro Playacar

Address: Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#52 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen

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