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Allegro Playacar

3.5 of 5 Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
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Allegro Playacar
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Allegro Playacar
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2,597 reviews from our community

Traveler rating
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    470
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    218
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560
990
64
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cold Winters
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have stayed in many 4.5-5 star resorts in this area so I think I can have an honest review. Check in was very simple, and fast. The resort grounds are very clean and beautiful. The resort itself is quite small which we enjoyed as our kids are age 9 and 11. We felt safe for them at all times... More 

Was this review helpful? Yes 2
Calgary Alberta
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had 2 nights in a simple but nice room at the Allegro Playacar in Cancun. It was so quiet there. (But Rock hard beds on cement base) Then front desk phones that we want you to move to an upgrade, i couldn't understand why. (Still rock hard beds) It was near the beach but as an added bonus, also... More 

Was this review helpful? Yes 1
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear CAPTAIN0325: First of all, we would like to thank you for taking the time to share your experience with us. For us, its extremely important to achieve customer satisfaction, and therefore, your opinion is an opportunity for us to discover new ways to improve. We have shared your comments with our staff, who will be taking the corrective measures... More 

Bucks
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just got back from our second stay here and cannot praise it highly enough. It makes me really angry to read some reviews which tell people not to stay at this hotel. I think these are typically written by people who want 5 star luxury but don't want to pay for it. This is a very friendly small hotel, with... More 

Was this review helpful? Yes 1
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear PatPiddington: We would like to start by thanking you not only for sharing your positive feedback with us, but for your preference throughout the years! It has been a pleasure to be the host of your stay. Knowing that you had a pleasant stay is the best motivation we have to continue our constant improvement! We will be more... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

One of the best vacations I have ever had. Beach was exceptional and waters were very tranquil. Food was great for an all inclusive with a nice variety on a nightly basis. Staff was very accommodating and Entertainment staff was top notch; especially Tomas,Luna, and Hope. Will be back very soon.

Was this review helpful? Yes 1
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Ronald T: First of all, we would like to thank you for sharing such a positive review with us; guests satisfaction is our main goal, and when we receive such kind comments it makes all the hard work worth it. We really hope to have the pleasure to be the host of your vacation again; please don’t hesitate to... More 

Szczecin, Poland
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

It's a really good hotel for young people who want to have fun. It's located near the centre of Playa del Carmen (30 minutes walk to 5th av) where are lots of clubs, restaurants and shops. You can go clubbing every night and you don't have to spend any money for taxi!:) If you start around 10 p.m., you can... More 

Was this review helpful? Yes 4
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear aambrozjaa: We would like to thank you for choosing the Allegro Playacar as the host of your recent vacation; we are thrilled to hear you had a pleasant stay with us! We will gladly share your kind comments with our animation and restaurants staff, they will be very happy to hear they were able to fulfill your expectations! Regarding... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The Beds and your front desk staff who really didn't care about us. They gave us a room with one bed when it was my cousin and i checked in.we spoke with manager in (Ivonne who is not a people person I don't what she is doing working there) Then they gave us room 1403 which was horrible it smelled... More 

Was this review helpful? Yes 2
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Suetravels14: On behalf of the management, we would like to offer you a sincere apology for the inconvenience you experienced during your stay with us. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason,... More 

Dallas
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at over 30 some different AI's and some many times. We usually stay at the Gran Porto Real in Playa, but this past May decided to try the Allegro Playacar. And it was a great choice for us. We've wanted to try it for years, but some of the reviews put us off. Well it was so... More 

Was this review helpful? Yes 5
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear thesolking: On behalf of the Management and all our staff members, we would like to thank you for your positive feedback; knowing that you had a pleasant stay is the best motivation we have to continue our constant improvement! We will gladly share your kind comments with Manuel, Hilario, Jacobo and the rest of our team! Im sure they... More 

Texas
Top Contributor
102 reviews 102 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Having reviewed a couple of facilities in my time, find it very puzzling to see reviews that actually had me quite worried about what kind of dump I had booked. Nothing could be further from the truth. SO, it is an older construction, but, it is maintained meticulously, staff is constantly mopping, cleaning. The buffets are amazing. Seriously, the people... More 

Was this review helpful? Yes 5
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear docntx: First of all, we would like to thank you for taking the time to share your experience with us. For us, its extremely important to achieve customer satisfaction, and therefore, your opinion is an opportunity for us to discover new ways to improve. On behalf of the Management and all our staff members, we would like to thank... More 

Ottawa, Ontario, Canada
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hi all, this review is really late, I thought I had posted it but see that when uploading my review an error must of happened. I apologize Silvia and the Allegro team.... Here comes a deserving review! We travelled for a second time to Allegro and OMG when we arrived it was like arriving at a family reunion. Everyone remembered... More 

Was this review helpful? Yes 5
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Val321-12: We would like to let you know how much we appreciate the time you invested in sharing such a positive review with us; we are truly delighted to hear you had such a memorable vacation and that we were able to help you to make this stay extra special for you and your friend! Our Front Desk &... More 

Toronto, Ontario, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My boyfriend and I stayed here Dec 23-27 and we absolutely loved it! We were offered a promotion to go to the 5 star Grande Xcaret hotel but missed being at this one greatly and wanted to go back! We loved how quaint and personal this place was compared to the hotels with large grounds and concrete buildings. The staff... More 

Was this review helpful? Yes 3
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Kaitlyn: First of all, we would like to thank you for sharing such a positive review with us; your satisfaction is our main goal, and when we receive such kind comments it makes all the hard work worth it. You can be sure we will share your comments with our staff members; they will be very motivated by the... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(15)
  • Pool bar(14)
  • Italian restaurant(12)
  • Lunch buffet(9)
  • Thatched roofs(8)
  • Different theme(6)
  • Great time(5)
  • Grounds were beautiful(5)
  • Hot dogs(5)
  • Bottled water(3)

Additional Information about Allegro Playacar

Address: Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#44 Top resorts Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen

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