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Allegro Playacar

Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
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Allegro Playacar
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3,094 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed at the Allegro Playacar from June 14 to the 21st. There was 4 of us in 2 rooms, ( my husband and me in one room, my daughter and her friend in another) I had contacted the resort through Facebook and we had a social media appreciation, we got a fruit plate, VIP bands, and a mattress pad... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Just want to tell you guys this is a nice hotels to stay. My wife and I celebrate a anniversary and all staff made this week fantastic. Nice room great service and a lot of fun with entertainment staff. Gracias Tomas and your team. We'll back soon

Was this review helpful? Yes 1
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I came to Allegro Playacar with my boyfriend and it was great! Good food, nice pool, amazing entertainment team! Tomas was wonderful from the entertainment team. Rooms were comfortable with a beautiful view and hammock on our balcony. Will definitely come back!

Was this review helpful? Yes
New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I just got back from our week long stay here. I had read many reviews and was prepared to potentially not have a/c, knew about the seaweed (nothing the hotel can do about that, the water is usually crystal clear) and that the beds would be hard. First, I would like to state that we bought a... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear NOLASun; We appreciate the time you spent posting your comments, for us your opinion is extremely important, and this detailed review give us the opportunity to locate the areas we need to improve. We take your suggestions seriously therefore we shared them with our team in order to take corrective measures at the necessary areas. We hope to have... More 

Springfield, Missouri
1 review
1 of 5 stars Reviewed 4 days ago NEW

My husband and I went through a travel agency to reserve a room at the Allegro Playacar. The reservation was for a superior-premium room. We were assured by the travel agency that this was for a king-size, ocean-view room. No problem - right? So we get to this resort and was given a room, with two-double beds, no ocean view... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Tami S; I am very sorry to read we weren't able to achieve your satisfaction. I would like to mention that all of our guests are equally important to us, therefore we are concern about your comments and the impression you got of our service. We are immediately taking the necessary corrective measures to improve the mentioned areas. We... More 

Travelers are raving about these Playa del Carmen hotels

Texas
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Value This hotel is an excellent value for what you pay. This is not a 5 Star resort, but you're not paying for a 5 Star. You need to know going into it that the resort is old, but it is clean and well kept. They are always doing something to improve it. If only the best will do for... More 

Was this review helpful? Yes 5
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Jrives We would like to thank you not only for sharing your positive feedback with us, but also for your preference in Riviera Maya, it’s a source of inspiration and keep us focus on provide the best experience to all our guest. One of our main goals is to work on a daily basis to constantly improve our services... More 

Toronto, Canada
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I did my research on the area and what we wanted to do while in the Mayan area and the Allegro was a great choice, yes they do ask you to tour the vacation club but after speaking with Frank he fully understood that i was not interested and was still a pleasure to talk to everyday thereafter. Check in... More 

Was this review helpful? Yes 1
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Bachptraveller On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our hotel it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. We would be honored to receive you once again as our Guest, so please don't... More 

Martinez
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The First Club staff is great. Very friendly and accommodating. The First Club bartenders.... Carlos, Juan and Santiago are THE BEST!!!! We really enjoyed them. They are an asset to the resort! I would return just to see them!

Review collected in partnership with this hotel

Was this review helpful? Yes
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Rob M We would like to thank you for choosing the Allegro Playacar as the host of your recent vacation in the Riviera Maya. We are glad and we would like to let you know how much we appreciate your review in Tripadvisor. Please be informed that we will share your comments with the entire staff members and especially... More 

West Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Facilities Someone aptly commented that this is a “human sized” resort, smaller than many of the all-inclusives nearby. The rooms are basic – 2 stars out of 4 – but I liked the thatched roof ceiling on the upper floor. Weak wi-fi availabilty is a problem not unique to Allegro. (It's 2015 folks, you are going to lose customers over... More 

Was this review helpful? Yes 2
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Goodspirit First of all, we would like to thank you for taking the time to share your experience. For us, it’s extremely important to achieve customer satisfaction, and therefore, your opinion is an opportunity for us to discover new ways to improve. We would be honored to receive you once again as our Guest, so please don't hesitate to... More 

Toronto, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I went with my boyfriend last week and we couldn't have been happier with how we were treated! We contacted the resort through social media requesting a room closer to the beach and when we arrived we were greeted by Christian and Juan who helped make sure we got everything we needed. Thank you to Miguel & Claudia who took... More 

Was this review helpful? Yes 3
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Cassandra G We would like to thank you not only for sharing your positive feedback with us, but also for your preference in Riviera Maya, As you know it’s a source of inspiration and keep us focus on provide the best experience to all our guest. On daily basis we are working on find the best way to provide... More 

Hotel Review Summarization

What travelers say

  • Pool bar(11)
  • Very good(11)
  • Lunch buffet(8)
  • Italian restaurant(8)
  • Thatched roofs(7)
  • Grounds were beautiful(4)
  • Different theme(4)
  • Great time(4)
  • Friendly and helpful(3)
  • Bottled water(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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