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Allegro Playacar

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Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Allegro Playacar
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3,613 Reviews from our TripAdvisor Community

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Osseo, Minnesota
1 review
5 of 5 stars Reviewed 3 days ago NEW

The service of the entire staff was excellent. We enjoyed the buffet and the specialty restaurants. There were plenty of activities during the day. The entertainment in the evening very good. We were walking distance to town, shopping and additional restaurants. Special thanks to Diego and Ramon on the Activities Team for all they did to make our stay so... More 

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Helpful?
Thank C8972ZEmichaelr
Toronto, Canada
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 days ago NEW

Similar to some of the other reviews here, I was underwhelmed with our experience. We had requested (several times) a room with a minimum of 2 beds (we asked for 3) and were given one king-size upon check in. While we were moved promptly, the other room was just okay - including a broken toilet for the entire extent of... More 

Helpful?
Thank scottemac
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at Allegro from Jan 5-19 2016 and while it was not our first visit, it was the first time I brought my 11 year old grandson. Allegro has been bought by the Barcelo chain and you can really see the positive changes they are making. The staff, as always, are what makes the stay perfect. Polite, friendly, and... More 

Helpful?
Thank HeleneGray
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Near pretty much all locarions, like Playa Del Carmen, Cozumel, etc. The hôtel by itsef needs a good renovation. But the services, the location, the beach that was clean with nut much weeds was very good.

Helpful?
1 Thank B2205ENrobertp
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

The beach was beautiful and the bartenders, waiters and entertainment staff were great. That's the extent of the positives we experienced here though. Our first night we got to the hotel at 10 and were given the most run down and dirty room (uncleaned bathroom, crumbs in the sheets etc.) that was located a stones throw from the theatre and... More 

Helpful?
1 Thank Jenn R
Ham Lake, Minnesota
Level Contributor
3 reviews
2 of 5 stars Reviewed 5 days ago NEW

If you think you are staying at a small resort you should know during the day they have day passes and people from the cruises ships come in and make it crowded and loud. Also we paid $65 each to have a chaperone trip for three of our girls two of them 18 and one 17 to Coco Bongo We... More 

Helpful?
Thank Kathyschintgen
Winnipeg
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a lovely stay at this resort. We loved the easy access to everything. We loved the 2 storey condos with a private balcony with table and chairs. The staff is very friendly and the food was very good. We enjoyed the a la carte restaurants as well. The grounds are very well manicured and even though the rooms... More 

Helpful?
Thank GrandmaV_12
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel is a good location, couldn't get closer to the beach, which is a beautiful beach. The hotel staff & animation team are very nice & friendly without being pushy which is nice. The all inclusive is very good with a great choice of food & drink. Areas for improvement would be the rooms that need an update & free... More 

Helpful?
Thank Daniel T
Guest Experienc... G, Director de Relaciones Públicas at Allegro Playacar, responded to this review

Dear Daniel T We would like to thank you for choosing the Allegro Playacar as the host of your recent vacation One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us! We really hope you can give us the... More 

Toronto, Canada
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Be prepared...this is a long review, but I feel worth the read:) We booked this trip through Groupon. Not our usual way to travel but it was such a great value it allowed us to squeeze in another trip with the kids which we otherwise wouldn't have been able to. The reviews on Tripadvisor had put it at a 3... More 

Helpful?
Thank Tracy K
Racine, Wisconsin
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Upon check in the lady told us she was giving us an "upgraded room" so my husband and I walked down towards our building feeling pretty good about the check in process until we walked into what was the size of a broom closet - room. Two (what seemed like) large twin beds were in the room, the beds were... More 

Helpful?
2 Thank HeidiSc20
Guest Experienc... G, Director de Relaciones Públicas at Allegro Playacar, responded to this review

Dear HeidiSc20 First of all, we would like to thank you for taking the time to share your experience. For us, its extremely important to achieve customer satisfaction, and therefore, your opinion is an opportunity for us to discover new ways to improve.We are sorry to hear we were unable to accomplish your satisfaction and we would like to offer... More 

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