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Allegro Playacar

Lote Hotelero 7, Desarrollo Playacar | Playacar, Playa del Carmen 77710, Mexico
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Allegro Playacar
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Allegro Playacar
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2,903 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canberra, Australia
2 reviews
1 of 5 stars Reviewed yesterday NEW

dissapointed with the staff from the entertainment, very boring and nothing special. Is just a sad situacion, you never feel the importance that you are actually in the resort. The enterainment manager speaks only spanish, so we couldn't understand him all the time. But honestly i have to say that the food is very very great and the rooms always... More 

Was this review helpful? Yes
Windsor, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

this was a first visit for me and travelled with my sister and her husband who had been before. but we booked at the same time together but were separated when we got there. Our room were not even in same building. We checked with front desk more than once and were not accomadated. But other than that staff was... More 

Was this review helpful? Yes 2
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear patti19502015: Thank you for sharing your experience with us! We are very commited to our guests satisfaction, and therefore we are saddened to hear we were unable to fulfill your expectations with the room assignment. We will share your review with our Front Desk staff and actions will be taken to prevent this from happening again. We are glad... More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very well kept hotel. Small but very comfortable. Perfect location. Great service and great food. A few things that can make adjustments on, offer a coffee bar without the extra $2.00 fee, breakfast is always nice to have in an open area concept, found the restaurant to be very dark, but the food and service is great, so it made... More 

Was this review helpful? Yes 2
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Santina K: Thank you for such a positive feedback from your recent stay! We are very happy to know you enjoyed the location, service and food from the hotel! On the other hand, we appreciate your suggestions and we'll share them with the pertinent departments so we can improve our guest's experience! We would like to invite you to... More 

Lodi, Wisconsin
1 review
5 of 5 stars Reviewed 2 days ago NEW

My Husband and I just returned from Allegro Playacar where we celebrated our 25th Wedding Anniversary and are already talking about our next visit! When we arrived I was not sure what to expect because we were told our room was not available so we would have to change rooms the next day. That small inconvenience was quickly forgotten by... More 

Was this review helpful? Yes 2
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Santina K: We would like to start by thanking you for taking the time to share your experience with other travelers; we are very happy to know you had a memorable stay at the Allegro Playacar! We will share your positive words with Freddy, Hilario and the rest of our staff members! Thank you for letting us be part... More 

Vancouver, Canada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent a week at the Allegro Playacar resort for my daughters wedding on the beach with almost 70 guests at the resort. The resort is smaller than most with about 50 8 room "huts" spread on the property. There are 2 main dining facilities and 2 restaurants within them which are sit down and order from menu's. On a... More 

Was this review helpful? Yes 2
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Gary: First of all, we would like to start by thanking you for choosing us as the host of such a special occasion as it is your daughter's wedding; it was a pleasure to be part of the planning process and im happy to hear you had a memorable experience! We appreciate your detailed feedback from our facilities; your... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel has had the friendliest staff in all of Playa Del Carmen. My mother and I have very much enjoyed our stay at this beautiful resort. Rodrigo has played a huge role in why our stay has been so great. He is very friendly and promotes a positive energy throughout the resort. Coming back to the Allegro Playacar is... More 

Was this review helpful? Yes 5
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Maddycan: Thank you for taking the time to share such a kind review with other travelers! We are thrilled to know you had a pleasant stay and that you'll be back to us next year! We will let Rodrigo know how much of an impact he had during your stay! Please dont hesitate to contact us for any assistance... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

I have just returned from a 7 night stay at this resort. We traveled with a group of 11. Upon arrival, check in was very quick. There is a $2 per day fee to use the safe in your room and also a fee for wifi. The resort is quite small so walking distances are very short which is such... More 

Was this review helpful? Yes 2
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Guest: On behalf of the Management and all of our staff members, we would like to thank you for such a detailed review from your recent stay at the Allegro Playacar! We are very pleased to hear you had a memorable vacation! We appreciate your positive feedback regarding your room assignment, food variety, beach, entertainment staff and of course,... More 

Niagara Falls Ontario Canada
Top Contributor
56 reviews 56 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Once again we returned to the Allegro Playacar - and once again the excellent staff confirmed why we make this our home away from home. How can this resort get any better - well, they managed by upping the ante on the food. A new head chef has taken the buffets up a notch - amazing that he could improve... More 

Was this review helpful? Yes 6
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Capitán: Wow! Thank you so much for such a kind and loving review! Its always a pleasure to have you here, remember this is your home away from home! We appreciate you taking the time to recognize all the hard work from our staff; i will make sure to share such kind words with everybody and i assure you... More 

Guatemala City, Guatemala
1 review
2 of 5 stars Reviewed 1 week ago NEW

The food, beverages, and lodging were not good at all. For an all-inclusive resort, I see were they get the profit from your payment. They definitely don't invest in high quality food, the drinks are completely watered-down, and the rooms are less than hotel-like. The only exceptional thing here was the staff, with the exception of the front desk people... More 

Was this review helpful? Yes 1
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear rejasligo: One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us! I regret to hear that we were unable to fulfill your expectations, I assure you that we are really committed with your satisfaction, and we have addressed your... More 

Kaufman, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

Families would enjoy the property. Plenty for everyone to do. Restaurants were convenient with good variety. Staff attentive. Lots of planned activities if you like that sort of thing. Definitely not for couples seeking quiet time.

Was this review helpful? Yes 1
Silvia L, Guest Experience Manager at Allegro Playacar, responded to this review

Dear Loretta O: Wow! Thank you for such a wonderful review from our property! We are very happy to know you had a memorable stay! We hope to have the pleasure to receive you again very soon; please dont hesitate to contact us through this media if you require any assistance. Sincerely yours, Silvia López Guest Experience Manager More 

Hotel Review Summarization

What travelers say

  • Pool bar(11)
  • Very good(11)
  • Italian restaurant(8)
  • Lunch buffet(8)
  • Thatched roofs(7)
  • Great time(4)
  • Grounds were beautiful(4)
  • Different theme(4)
  • Hot dogs(3)
  • Bottled water(3)
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