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Las Palapas Hotel

3.0 of 5 Av. 34 Norte s/n | 5a Av. y Zona Federal Maritima, Playa del Carmen 77710, Mexico
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Las Palapas Hotel
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Las Palapas Hotel
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520 reviews from our community

Traveler rating
    249
    168
    57
    20
    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Room best one in the house: Room Number One ??? !!! Dirty room Frames had black brown grime, top shelf in walking cupboard black thick dust, upon informing management of same, result was not cleaned ... See photos No complimentary water at the price per night No small gestures that make a big difference Stinky mould walled bathroom & or... More 

Was this review helpful? Yes 1
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guest, I am sorry to read your comments on Tripadvisor. At the time of your post you were still a guest of our hotel and I know that you gave us your feedback and were having conversation with several of our staff members. I apologize for any inconveniences we may have caused and in some cases for the misunderstanding... More 

Senior Contributor
42 reviews 42 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We stumbled upon the hotel while walking on the beach looking for a good beachfront place to have breakfast. They had a great selection of food , and the best buffet we've had in a long time! Though we weren't guests at the hotel, the staff treated us as if we stayed there and were super friendly.

Was this review helpful? Yes
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guest, Thank you very much for sharing your breakfast experience with the Tripadvisor community. I have forwarded your words to our kitchen and restaurant team members and we are looking forward to welcoming you soon again, Best regards, Emilio Palazuelos - General Manager Mahekal Beach Resort and Hotel Las Palapas More 

Washington, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I spent 10 nights at the hotel. This is our second time this year. It is the perfect place to get a fabulous and relaxing time. The hotel is right at the beach, and the attendance of the staff cannot be better. It is also a walking distance to first class restaurants in Playa del Carmen, however... More 

Was this review helpful? Yes
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guests, First of all, thank you for returning to Hotel Las Palapas. I appreciate your feedback ab0out your vacation experience and I am glad to share it with our staff members, especially with the ones you mentioned by name. It is great to read that your stay remained memorable to your family and we truly looking forward to welcoming... More 

Raleigh, NC
Top Contributor
75 reviews 75 reviews
18 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we were two couples and stayed on a promotion where you buy two nights you get one free, we stayed in the garden view palapa (upstairs rooms). AC was great and we did not have much issue with construction noise, mosquitos or Mamitas beach noise except a couple hours on a couple days, no big deal. We loved the included... More 

Was this review helpful? Yes 1
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guest, I appreciate your detailed feedback about your recent stay. I am glad to read that you have enjoyed your stay and you found the value for your money great. It is nice to read about all the positive factors you mention and at the same time I thank you for detailing the opportunities on how to make our... More 

Playa del Carmen, Mexico
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I went yesterday to this hotel. The place is really nice and the price of the day pass very accessible. For 25 dollars you get the bed, the towel, the use of the pool and of two restaurants and you can spend 15 in food and drinks. The beach is amazing and you can take a shower or get in... More 

Was this review helpful? Yes 1
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Las Palapas is a great option tot go to playa del carmen. Its not too expressive, you have 2 meals included and the private beach allows you to disconnect from the world. It is still located in the town close to all the restaurants but tucked away from the busyness of the streets. The lodging is great and the staff... More 

Was this review helpful? Yes
Sydney, Australia
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After much research we booked this hotel for a 7 night stay in hopes of simply put - paradise. Travelling all the way from Australia we very excited upon arrival at Cancun airport even though exhausted from the very long flight. We had organised Cancun Valet to transfer us to Las Palapas hotel. Upon arrival at the hotel we were... More 

Was this review helpful? Yes 3
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guest, Thank you for summarizing and sharing your experience on your recent stay at Hotel Las Palapas. I do appreciate all the points for improvement you have shared with us and we definitely take them as an opportunity to make our services and product better. Unfortunately certain issues are beyond our control, like the events on Mamitas Beach or... More 

Fort Worth, Texas
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First, the pros of which there are many: The staff is exemplary. From the front desk to housekeeping, everyone was efficient, friendly, caring, and helpful. The beach is unsurpassed. In my opinion, it's as fine as any beach anywhere on earth. Soft sand, clear, warm water, gentle waves, plenty of shade and loungers. The rooms are a little tired, but... More 

Was this review helpful? Yes 1
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guest, thank you for your feedback. I was really glad reading about all the positive things you have experienced during your stay and I make sure that your appreciation to our staff members reaches the right persons. At the same time I am sorry to hear that our neighboring beach club caused you inconveniences by the loud music. We... More 

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 12, 2014

Nice hotel, we were upgraded to ocean front when we checked in. The noise others spoke of from the beach club didn't bother us. Only downside to be being oceanfront is your lack of outdoor privacy. I highly reccomend payaing for a fridge in your room. You can walk a few blocks out of the tourist zone and stock up... More 

Was this review helpful? Yes 1
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guest, I am glad to see that you could enjoy your stay by having our best room, right in front of the ocean. I hope that it added an extra sensation to your visit and it remains memorable for a long time. Thank you for sharing some tips as well with the Tripadvisor community. We are looking forward to... More 

ARKANSAS
Top Contributor
54 reviews 54 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 12, 2014

Beautiful property. They spoil you in every way. A true escape. Beautiful private beach, wonderful food. Spring for the cabana closest to the beach. :) Just a note - this IS a semi-nude beach, so just be aware if you are bringing kiddos! My advice? Leave them with grandma and grandpa...you will both have a better time!

Was this review helpful? Yes 1
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guest, thank you for your review. We are glad to see that you had a pleasant stay with us. As the resort is located in the heart of Playa del Carmen and all the beaches of the city are public, we are not able to control the way people present themselves on the beach. I would like to highlight... More 

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Additional Information about Las Palapas Hotel

Address: Av. 34 Norte s/n | 5a Av. y Zona Federal Maritima, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Las Palapas Hotel 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Las Palapas Playa Del Carmen
Las Palapas Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#52 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen

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