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Las Palapas Hotel

Hotel website
Av. 34 Norte s/n | 5a Av. y Zona Federal Maritima, Playa del Carmen 77710, Mexico
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Las Palapas Hotel
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Las Palapas Hotel
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550 reviews from our community

Traveler rating
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    178
    59
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia Beach, Virginia
Top Contributor
112 reviews 112 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I was staying at a nearby boutique hotel Aconto, that was gorgeous! A couple blocks from the beach we asked where a good place to go was. True, for what is in Playa, this is probably the best place to hang at the beach. We went through the lobby and because we were at Aconto we were charged a fee... More 

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Cape Cod, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I have just returned from my 4th yearly vacation at Hotel Las Palapas. Everything was wonderful . The service from the desk concierge staff, wait staff, housekeeping and maintenance was impeccable. In fact everyone you passed greeted you with a smile and a Hola or Buenas Dias. Breakfast and dinner at the hotel was also wonderful. Willy and his staff... More 

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Karen S, Director of Sales at Las Palapas Hotel, responded to this review

Dear Gailforcewynd- Thank you for your wonderful comments about the Las Palapas resort, I can tell you really love the resort and staff. That makes your review so valuable to us. I'd like to let you know not to worry about the renovations starting in April. The owners love Las Palapas just as much and want to keep all the... More 

Destin, Florida
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have just returned from Mexico after nine days at Las Palapas, Playa del Carmen, Mx. Our palapas was wonderful. We stayed in #4. It was very clean and just a few feet from the beach. Our favorite times were with the staff and their friendliness to both my sister and myself. My sister has been going to Las Palapas... More 

Was this review helpful? Yes 1
Karen S, Director of Sales at Las Palapas Hotel, responded to this review

Howdy Weebeetrippin32541- Thank you so much for the super, fantastic review of our much beloved Hotel Las Palapas. It is a little slice of paradise isn't it? We are so happy to learn that your sister only wants to spend her birthdays with us! How terrific and what an honor for us! I will share your glowing comments about our... More 

Fergus Falls, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The past two winters we stayed at Mahekal right next door. We thought we would try Las Palapas this time. And we are so glad we did!!! There are pro's and cons to each place when comparing. We loved at Mahekal having breakfast looking right over the beach. That I did miss... since the restaurant at Las Palapas is in... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 20, 2015 via mobile

Stayed here with my sister for BPM festival. Staff were very helpful and could not do enough. Location was perfect even though you do hear loud music from mamitas (which we didn't mind at all). Stayed in playa del Carmel many times and this was my favourite accommodation thus far! You are able to swap your meal plan, lunch for... More 

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Karen S, Director of Sales at Las Palapas Hotel, responded to this review

Dear Meechjam- Thank you for the wonderful review of our Las Palapas hotel. We are pleased you enjoyed the location central to all Playa del Carmen has to offer. It is a nice feature the hotel offers it's guests; the option of swapping either lunch or dinner on a daily basis. This way our guests can experience local cuisine if... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2015

If you are looking for something different, this is the place. Gorgeous setting in mangrove, yet steps to the beach. The renovated rooms are high end design meets rustic minimalist. Beds are super comfy. The landscape is just so peaceful. Stress melted the minute I got there. The beach is perfectly situated, with lots of chairs, tables, palapas umbrellas, great... More 

Was this review helpful? Yes 1
Twin Falls, Idaho, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2015

My Wife and I like to get away. We want a quiet relaxing resort. We don't like mega resorts. The place has 1 and 2 story Cabana's, great food, very well presented. We started going to this area 20 years ago, The place has exploded with giant resorts. We are so happy a place like this still exists. We loved... More 

Was this review helpful? Yes 1
Lucerne, Switzerland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2015

We had a jungle suite that was awesome! The rooms are decorated tastefully and the whole hotel area is very well maintained and cleaned. Also breakfast buffet, food at the beach etc. was very nice. In particular we like to mention the friendly and very helpful staff at the hotel. So: go there, it is very nice!

Was this review helpful? Yes 2
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 1, 2015

This is the worst hotel I have ever went to! Please do yourself a favor and find another hotel to stay at. I was up till 6am becuase it's sandwitched between two outdoor night clubs. My entire room was vibrating and my wife never was able to sleep. Management could careless and I had to fight with them to be... More 

Was this review helpful? Yes 5
Minnesota
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 26, 2015

We traveled with our two children, ages 8 and 6 and stayed 6 days at Las Palapas in a garden section palapa. We were looking for a quiet, relaxing beach vacation with our family, and that's exactly what we got. We were aware of the BPM techno music festival was going on and were a bit worried, but even with... More 

Was this review helpful? Yes 2
Karen S, Director of Sales at Las Palapas Hotel, responded to this review

Dear MNFin- We are so happy to learn you had a wonderful family vacation at the Las Palapas! What an amazing place for children to visit. It's nice to relax on the beach under the swaying palm trees without a care in the world isn't it? We are pleased that our staff took exceptionally good care of you. They are... More 

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