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Las Palapas Hotel

3.0 of 5 Av. 34 Norte s/n | 5a Av. y Zona Federal Maritima, Playa del Carmen 77710, Mexico
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Las Palapas Hotel
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Las Palapas Hotel
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527 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tempe, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff were incredibly helpful and friendly, from the front desk to the concierge to the wait staff. The rooms were fairly basic, maybe a little dumpy, but it was clean, bright, and comfortable. I loved the option of a private outdoor shower. The grounds were very pretty--I loved waking up to bird songs, and the evening lighting (soft lights... More 

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed at the hotel for 2 weeks, including Christmas and New Year. My kids are 4 and 7 and they did not want to leave the place! The rooms are tired and we got caught in some DJ music nights but the staff, the perfect location and the quality of the food and music entertainment made... More 

Was this review helpful? Yes
Karen S, Director of Sales at Las Palapas Hotel, responded to this review

Dear Newlywedliz- Thank you for the kind comments regarding our exceptional staff members, Boli, Carlo Cesar and Gabriel. They work very hard each day ensuring the complete satisfaction of our guests. They have been working here for years and have provided warm hospitality to all our resort guests. You mentioned not receiving a special room type. Sometimes hotels cannot guarantee... More 

San Miguel de Allende, Guanajuato, Mexico
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Booked through American Express.Noone told me of the deafening music literally,from next door.Had to sacrifice 3 nights prepaid ..no refund.They should have advised of the noise problem. I overheard the front desk telling walk in prospective guests that the noise would not be a problem. Fraudulant! Do not stay here. Robin Milward

Was this review helpful? Yes 1
Karen S, Director of Sales at Las Palapas Hotel, responded to this review

Dear R Milward~ Thank you for taking the time to review the Las Palapas Hotel. It is unfortunate you were not able to enjoy the tropical pool, amazing food and beautiful beach. BPM is a music festival that occurs in Playa del Carmen in January. It is an event that takes place at another location and is not under the... More 

Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I have stayed at Las Palapas many times, and it remains one of my favorite beach destinations. The hotel is set on one of the best beaches in the area amid beautiful tropical gardens. In addition, it is situated close to Playa del Carmen, within walking distance to restaurants and shopping. I never ceased to be amazed by the hospitality... More 

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Karen S, Director of Sales at Las Palapas Hotel, responded to this review

Hi JACC2015~ We are happy to welcome back a Las Palapas aficionado! We are so pleased you love the beach and our beautiful tropical gardens…we love them too. Thank you for the kind words regarding our staff, especially Cesar. We will be sure to mention your comments to his manager so he can be recognized for his outstanding service. Finally,... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 8, 2014

Room best one in the house: Room Number One ??? !!! Dirty room Frames had black brown grime, top shelf in walking cupboard black thick dust, upon informing management of same, result was not cleaned ... See photos No complimentary water at the price per night No small gestures that make a big difference Stinky mould walled bathroom & or... More 

Was this review helpful? Yes 2
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guest, I am sorry to read your comments on Tripadvisor. At the time of your post you were still a guest of our hotel and I know that you gave us your feedback and were having conversation with several of our staff members. I apologize for any inconveniences we may have caused and in some cases for the misunderstanding... More 

Senior Contributor
42 reviews 42 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 7, 2014

We stumbled upon the hotel while walking on the beach looking for a good beachfront place to have breakfast. They had a great selection of food , and the best buffet we've had in a long time! Though we weren't guests at the hotel, the staff treated us as if we stayed there and were super friendly.

Was this review helpful? Yes
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guest, Thank you very much for sharing your breakfast experience with the Tripadvisor community. I have forwarded your words to our kitchen and restaurant team members and we are looking forward to welcoming you soon again, Best regards, Emilio Palazuelos - General Manager Mahekal Beach Resort and Hotel Las Palapas More 

Washington, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

My wife and I spent 10 nights at the hotel. This is our second time this year. It is the perfect place to get a fabulous and relaxing time. The hotel is right at the beach, and the attendance of the staff cannot be better. It is also a walking distance to first class restaurants in Playa del Carmen, however... More 

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LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guests, First of all, thank you for returning to Hotel Las Palapas. I appreciate your feedback ab0out your vacation experience and I am glad to share it with our staff members, especially with the ones you mentioned by name. It is great to read that your stay remained memorable to your family and we truly looking forward to welcoming... More 

Raleigh, NC
Top Contributor
75 reviews 75 reviews
18 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed December 2, 2014

we were two couples and stayed on a promotion where you buy two nights you get one free, we stayed in the garden view palapa (upstairs rooms). AC was great and we did not have much issue with construction noise, mosquitos or Mamitas beach noise except a couple hours on a couple days, no big deal. We loved the included... More 

Was this review helpful? Yes 1
LasPalapasPlaya, General Manager at Las Palapas Hotel, responded to this review

Dear Guest, I appreciate your detailed feedback about your recent stay. I am glad to read that you have enjoyed your stay and you found the value for your money great. It is nice to read about all the positive factors you mention and at the same time I thank you for detailing the opportunities on how to make our... More 

Playa del Carmen, Mexico
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 28, 2014

I went yesterday to this hotel. The place is really nice and the price of the day pass very accessible. For 25 dollars you get the bed, the towel, the use of the pool and of two restaurants and you can spend 15 in food and drinks. The beach is amazing and you can take a shower or get in... More 

Was this review helpful? Yes 1
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2014

Las Palapas is a great option tot go to playa del carmen. Its not too expressive, you have 2 meals included and the private beach allows you to disconnect from the world. It is still located in the town close to all the restaurants but tucked away from the busyness of the streets. The lodging is great and the staff... More 

Was this review helpful? Yes 1
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Additional Information about Las Palapas Hotel

Address: Av. 34 Norte s/n | 5a Av. y Zona Federal Maritima, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Las Palapas Hotel 3*
Number of rooms: 75
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Also Known As:
Las Palapas Playa Del Carmen
Las Palapas Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#52 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen

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