we arrived on 20th sept 08 travelled with thomas cook the flight was perfect and on time.we stayed for two weeks check in was easy and we were in our room in a matter of minutes. the room was excellent and the room service very efficient with a good selection of food we never had a bad meal in any... more

Ist of all i must say thank you to Thomas Cooke who changed our hotel from the Reef club to the Sandos Playacar in playa del carmen 2 days before we departed the uk due to health and safety reasons.We were not dissapointed on arrival at hotel nothing was to much trouble.Check in was a very pleasent experience and the... more

After reading reviews for the past few months about Sando's I was almost tempted to change my reservations. I am so glad we didn't! We stayed the week of Sept. 27 - Oct. 4th and couldn't have asked for a better week. Checkin - It was a breeze. Somehow we lucked out on missing the time share people. They kept... more

I just had to write in response to the most current reviews of Sandos Playacar....We stayed there June 29th through July 7th and had a wonderful time....We had booked a standard room but that area was just a bit to busy for us so they upgraded us for free to the Riviera section....these rooms were so much nicer that the... more

I have so many bad comments about this hotel that I don't even know where to begin. But keep reading, I have wonderful comments for the hotel we moved to. I booked this trip with "Funjet Vacations". I can't say enough good things about this travel agency. In the future, I will only use Funjet. We (my fiancee and myself)... more

My family has recently stayed at the sandos playacar and we will never stay there again. The service was deplorable and management felt that it necessary to lie on a daily basis. Why we don't know but this resort is on our hate list. We travel extensively and we will never go there again. So remember the name of this... more

Well,what can i say about this holiday, apart from "bloomin great". We arrived on the 7th Sep 2008, after a good flight, with no delays (so that is always a bonus). After reading the report on Trip Advisor about being nabbed on arrival by Time Share people, i was armed and ready!!!!! We were hassled on arrival, but if you... more

My husband and I stayed at Sandos Playacar Riviera Hotel and Spa from September 8th to September 19th. What a great time we had. The facilities and staff were absolutely the best. We stayed in the Riviera section. Our room was beautiful (loved the jacuzzi tub). We had the pleasure of meeting Patrick Lorenz, the Sub Director of the hotel.... more

I just want to say that overall I did very much enjoy my vacation... And some parts of my review may seem like I'm being petty, but they're just things that I did not expect and would like others to be aware. I stayed in the Riveria section from September 12-18. Upon arriving, I felt a bit intimidated because I... more