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All 198 Playa del Carmen hotels

Sandos Playacar Beach Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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Sandos Playacar Beach Resort & Spa
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Ranked #59 of 198 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
lzone rochester, ny
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5,566 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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rochester, ny
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

My sister and I stayed here the first week in April. We had stayed in Cancun last year, and really enjoyed it, and wanted to try the Playa area. In comparison, if you're looking for more activity, more Americans, and more hustle/bustle, Cancun is the spot. Playacar, and Playa del Carmen, seemed a little more sedate, more international travelers (meaning... More

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london
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Wonderful resort, Thank you Ivy for making our stay so memorable , we had been given royal elite hacienda. Which was amazing , room service does take time , once, four times we had to phone before we got drinking water in the room, but that was the once. The pool was great could have done with a bit more... More

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Edmonton, Canada
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Took our family to the Sandos Playcar Resort for the second time. We had a very pleasureable stay the first time we went to this resort and the second time did not disapoint us. The resort and rooms are clean, very spacious and the staff are all hard working and courteous. The beach is amazing and since it is the... More

Was this review helpful? Yes 1
Basking Ridge, New Jersey
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We selected this resort as it was more reasonable than Iberostars and other resorts in Riviera Maya plus it is on the best sandy beach in the area. It had some pros and cons but overall, i thought it was good value compared to other resorts for its price. You do however need to research ahead of time to know... More

Was this review helpful? Yes 2
Portland, Maine
1 review
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a fabulous 8 day stay at the Sandos Playacar. My family absolutely loved the resort. Being beach people, we were extremely happy with our standard rooms in the beach section. Although we considered the upgrade to Select class, we chose not to because we liked being so close to the beach and all the activities. Our rooms... More

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Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear Frederica J, What a great pleasure is to read such wonderful comments; it’s our pleasure to see that you had a wonderful stay with us! Thank you for such a wonderful reviewing detailing your vacation experience. Your kind words mean more than you know and your feedback has been displayed in the hotel for all our staff to see.... More

Toronto, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed here and loved it in the adults only area. From getting off our bus we were impressed with the front lobby, from the welcome drink to the polite staff. Yes we waited for our room about 2 hours but it just gave us time to check things out. Our room was beautiful and everything I expected it to be.... More

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Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear Michelle K, On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. Thank you for highlighting the... More

Collinsville, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Possibly the worst experience ever at a hotel. At check in was hard sold an upgrade to their select class. Glad I didn't as it was even farther away than my half mile walk to the beach. All inclusuve? Not even close! This hotel seems to revel at every opportunity to make your life difficult and potentially add fees to... More

Was this review helpful? Yes 2
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear Jay M, Thank you for your comments. Your feed back is very important to us. It`s thanks to our guests comments that we can improve our services in order to provide a unique experience and guest satisfaction. We hope you would like to honor us once more with your visit, thus giving us the chance to demonstrate that our... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The group had been booked into the standards rooms at the beach end of the resort. We were the first of the group to arrive, and found the front desk staff very accommodating. After looking at the resort's layout we upgraded to the adult section. Thank God, the beach end was never quiet, lots of loud speakers cranked full blast... More

Was this review helpful? Yes 2
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear Chris Z, On a behalf of the Staff and Management here at Sandos Playacar Beach Resort and Spa we would like to thank you for your review. However, we feel sorry that our Hotel didn’t meet your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guests’ satisfaction. We do... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

stayed at this resort in the adult only section.(was quiet and restful) All inclusive.(and it was). From check in to check out ALL the staff were very helpful. The rooms were spotless and well maintained. Restaurant staff were attentive and efficient. Every day there was some type of entertainment. Beaches were also clean and looked after. would recommend this Hotel... More

Was this review helpful? Yes 1
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear stebat, On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. Thank you for highlighting the positive... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Amazing drinks, entertainment, and atmosphere! Hola - Gustavo Alvarez, you know how to make the Mojito's! The entire staff was very accommodating, friendly, and always going the extra mile! We will most definitely return!

Was this review helpful? Yes 2
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear Brandi N Chris S, We would like to thank you for your review published on Trip Advisor. It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations Gustavo will be informed about your mention; we let him know how he helped to make your stay memorable. Warm Regards, Miguel Vargas General Manager... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(76)
  • Room service(44)
  • Meeting point(42)
  • Steak house(39)
  • Main pool(37)
  • Great time(30)
  • Riviera section(30)
  • Time share(26)
  • Italian buffet(24)
  • Kid Club(23)

Additional Information about Sandos Playacar Beach Resort & Spa

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Top resorts Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#36 Family Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Playacar Beach Resort & Spa 4*
Official Description (provided by the hotel):
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
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Also Known As:
Sandos Playacar
Sandos Playacar Beach Resort
Sandos Playacar Beach Hotel
Sandos Playacar Beach
Hotel Sandos Playacar Beach
Playacar
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos
Sandos Playa Del Carmen
Sandos Playacar Beach Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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