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Sandos Playacar Beach Resort & Spa

4.0 of 5 Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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Sandos Playacar Beach Resort & Spa
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Sandos Playacar Beach Resort & Spa
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6,957 reviews from our community

Traveler rating
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2,463
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

First I will say that my biggest impression was based on how nice the staff members were. Each and everyone of them greeted you with an ¡hola! And a big smile. They catered to you, especially the Sandos Wedding team. We received way more than we expected and the back drop was just stunning. Even when we did have a... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 days ago NEW

Daniel is the most excellent waiter ever. Very friendly and accommodating. Great vacation all around. I have been a royal elite member for 8+ years. It is a great place to vacation. The restaurants are very good. Friendly service everywhere! Just needed to give Daniel a call out.

Was this review helpful? Yes 3
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear Kay S, I would like to extend warm and cordial regards on behalf of the Sandos Playacar family, and thank you for the time invested in posting your personal impressions of our hotel. We are glad to know you were able to enjoy yourselves while on vacation. It pleases me to know that our staff and our overall services... More 

Chicago, Illinois, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

I can not even begin to tell you how horrendous our experience was at this resort. Do NOT come to this hotel if you want to have an enjoyable vacation. Where to start....The rooms are awful. Our first room smelled like mold and felt damp. The sheets are hard and scratchy and also constantly felt damp. The refrigerator didn't work,... More 

Was this review helpful? Yes 6
1 review
4 of 5 stars Reviewed 3 days ago NEW

Our family of four stayed 7 nights in January (we have a six-year-old and a two-year-old). This was our first all-inclusive vacation, and we were more than pleased with the resort and service at Sandos. Our original reservation had us in a beach room, close to the beach and activities. However, when we checked in, we were put in a... More 

Was this review helpful? Yes 3
Leavenworth Kansas
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We visited Sandos Playa Car again this year, and as usual it was fun and relaxing. They were doing some renovations and updating on the entrance to the meeting place. But to me that's a sign of a good resort keeping up to date and fresh. They have all new bikes, which my wife and sister in law love. The... More 

Was this review helpful? Yes 3
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear Buffalo2010, We would like to thank you for your review. It is always a pleasure to have you home. Thank you for recommending our property. It will be always a pleasure to welcome you back at Sandos Playacar Beach Experience Resort. Please let us know as soon as you are ready to comeback, our great team will be ready... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

It started from the minute we arrived to our hotel room. My friend and I were so excited to spend a week in this so called 4star resort. Day 1, the room was freezing, the refrigerator was not working, and the beds were hard and sheets felt damp. we called about the AC and refrigerator not working. First they send... More 

Was this review helpful? Yes 2
Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed 8 nights Dec 13-21. This was our third trip to Sandos and as usual it was great. We arrived around 4PM. We were checked in immediately and taken to our room. We have stayed in both the standard room and the adults only section before. Since we are all about the beach, we chose the... More 

Was this review helpful? Yes 4
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear CowboyBeachBum, While extending warm regards from this “Su casa”, Sandos Playacar Beach Experience Resort, I would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. We are very happy to know that we managed to exceed your overall expectations in such a way that you... More 

Toronto, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall this resort had everything for everybody. If you want to go somewhere where ocean is a beautiful sky blue, the sun kisses your face, the entertainment is off the hook, there's wifi everywhere, the entire resort is eco-friendly, and the staff is super friendly and passionate, then this is the place to be. I am a professional actor &... More 

Was this review helpful? Yes 7
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear GSerms, On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. Thank you for highlighting the positive... More 

Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just returned home from Sandos Beach Resort, twelve in the group, six adults and six children. The rooms were dated but clean. We stayed in one of the buildings by the beach, which were very handy. Kids loved the arcade, mini golf, soccer and the food. We really liked the healthy bar at the beach. We also liked not having... More 

Was this review helpful? Yes 4
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear Minnesotapercy, We would like to thank you for your review. It is always a pleasure to have you home. It will be always a pleasure to welcome you back at Sandos Playacar Beach Experience Resort. Please let us know as soon as you are ready to comeback, our great team will be ready to exceed your expectations again! Warm... More 

Louisville
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed at this resort after staying at several others in the Playacar portion of Play del Carmen. Having stayed at the Riu Palace RM and the Riu Playacar, we decided to give another resort company a chance. The Sandos is a HUGE resort that has many facets including an adults only section, a villa section and a families section.... More 

Was this review helpful? Yes 4
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear naturalgrass, We would like to express our gratitude for staying at our hotel and provide us the privilege to serve you. We appreciate you have taken the time to share your impressions with us and we want you to know that we take our guests´ comments very seriously this helps us to work harder in specific areas which we... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(73)
  • Room service(43)
  • Meeting point(41)
  • Steak house(39)
  • Main pool(37)
  • Great time(30)
  • Riviera section(29)
  • Time share(25)
  • Italian buffet(23)
  • Kid Club(23)

Additional Information about Sandos Playacar Beach Resort & Spa

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Playacar Beach Resort & Spa 4*
Number of rooms: 819
Reservation Options:
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos
Hotel Style:
#27 Top resorts Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen

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