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All 197 Playa del Carmen hotels

Sandos Playacar Beach Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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Sandos Playacar Beach Resort & Spa
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Ranked #59 of 197 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Mavis0220 Raleigh, North Carolina
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6,011 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (922)
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English first
Boston, MA
2 reviews
2 of 5 stars Reviewed yesterday NEW

We visited from 7/5/14 to 7/12/14. We traveled with our son and daughter (18 and 19). We paid for a two bedroom hacienda but because they overbooked the hotel, our son and daughter had THREE hotel rooms in a 7 night stay. They offered me useless compensation in the form of 3 free nights to be used within 12 months.... More

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Raleigh, North Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

My family and I just returned from Sandos Playacar and were very pleased with all aspects of the resort. We were in the Royal Elite Haciendas section, which is absolutely beautiful. My boys loved swimming in the private pool at our hacienda. The Hacienda section is centrally located, which I really liked. It is a very large resort but I... More

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Austin, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

From arrival to departure the staff at this resort were helpful courteous and cheerful. Our every need and request was accomodated. We stayed in the Haciendas which are fabulous. Close to the restaurants pools and bars, all of which are just off the BEAUTIFUL beach. Sit outside of the bar and enjoy the service of Dionu Morales, the friendliest bar... More

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Palm Beach Gardens, Florida, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had our wedding at Sandos Playacar with 26 guests. Everyone had a wonderful time! We had a few issues with our room and the management was very helpful in getting everything straightened out. Lupita, the wedding planner and Maria, her assistant were phenomenal. They wanted to help in any way they could. Our wedding was beautiful and they made... More

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Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear amandarae0985, On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. It fills us with joy to know that you and your fguests had an excellent time on your wedding and that the facilities, and variety of services exceed everyone of your expectations. Thank you for highlighting the positive... More

Weatherford, Texas
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My family and I go to Mexico every year and rarely do we go back to the same place. This time we did. The Sandos Playacar still had what we loved about it but one major thing changed. The Adults Only Section is a long walk from the ocean. It's about a half mile to the Meeting Place where everything... More

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We spent 5 days in the beautiful sandos playacar resort. The room was ok, a bit outdated ,but Im fine with it, since I spent most of my time at the beach. The food was good. A lot of different restaurants to choose from. I would recommend "el Mediterraneo" if you are looking for tasty food. The best time to... More

Was this review helpful? Yes 1
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear VOD_MD, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Playacar is the perfect hotel for their vacation. We are pleased that you loved our beach; we will share your positive comments with our staff; it encourages... More

Flemington, New Jersey
1 review
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We just returned from a 1 week stay at Sandos Playacar. We traveled with 8 people and got 3 rooms. We loved everything about it except Check in and Check out which is a shame because the experience was so bad I don't think we would return nor would we refer this resort to anyone. Our first day we waited... More

Was this review helpful? Yes 16
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear colsdoll, Thank you for taking the time to post a review of your recent stay at Sandos Playacar Beach Resort & Spa We would like to apology that your stay was not up to your expectations. Our team works very hard to ensure our facilities and services are superior to be the best hotel around. Regarding your comments about... More

Riviera Maya
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is my first time coming to a Mexican resort and an all-inclusive and I will probably never do another type of vacation besides this! Sandos resort has been nothing but amazing. The service is wonderful, the employees are so friendly, the rooms are stunning, and the food is delicious! We have had nothing but amazing service since we've arrived... More

Was this review helpful? Yes 2
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review

Dear Greekgir, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Playacar is the perfect hotel for their vacation. We are pleased that you loved it here; we will share your positive comments with Diony and our Staff... More

Colchester, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I'll start with the good, the beaches incredible, golden sands and beautiful views. Luxurious reception and easy to find your away around despite how big area it. Shuttle buses (if you can call them that) we're available all the time to get from one side of the hotel to the other. Many pools available including a couple of family pools,... More

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Usually never leave bad reviews, but this time i have too. Traveled with my family arrived Monday 06/30/2014 a group of 18 and we had a request to have rooms at least in the same floor or hallway and we ended being scattered all over the resort which made it difficult for us to communicate and plan events as well... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Very nice(76)
  • Room service(44)
  • Meeting point(42)
  • Steak house(39)
  • Main pool(37)
  • Great time(30)
  • Riviera section(30)
  • Time share(26)
  • Italian buffet(24)
  • Kid Club(23)

Additional Information about Sandos Playacar Beach Resort & Spa

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandos Playacar Beach Resort & Spa 4*
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos

6,215 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#29 Top resorts Hotel in Playa del Carmen #30 Luxury Hotel in Playa del Carmen #32 Spa Hotel in Playa del Carmen #35 Family Hotel in Playa del Carmen #40 On the Beach Hotel in Playa del Carmen #55 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
Number of rooms
819

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