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Sandos Playacar Beach Resort

Certificate of Excellence
Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Sandos Playacar Beach Resort
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9,315 Reviews from our TripAdvisor Community

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Sioux Falls, South Dakota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

This was our first time visiting this resort and also taking our two girls with us. If you want to go to a place that has activities for kids, this resort is a great choice. My girls loved the cupcake bar, what a great idea and also the burrito place!! Also they have a kids teen club where they can... More 

Helpful?
1 Thank hdurband
Miles City, Montana
1 review
4 of 5 stars Reviewed yesterday NEW

This was our fifth time to Sandos PlayaCar Resort. We have looked at other resorts in the Play a Del Carmen area and still find the best value at Sandos. In the past six years the resort has made some very significant improvements through out the resort. The staff really go out of their way to make your vacation fun.... More 

Review collected in partnership with this hotel

Helpful?
Thank tlalbers
texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

Loooong way from the nicer rooms at the entrance of this hotel till you get to the beach. If you like abundant cheap booze and mediocre food, this is the place for you. The one thing this place has going for it is the staff. I did not come in contact with one staff member that was not smiling, friendly,... More 

Helpful?
Thank willie2
Frisco, Colorado
Level Contributor
97 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We traveled Jan 24 to 29, 2016. Non stop under 4 hours both ways from Denver and at reasonable hours. Customs and immigration was a breeze. Ride to the hotel was about 45 minutes from Cancun airport. Our ride to hotel,--we were met outside by hotel guy with van after running the gauntlet inside having been approached by "official" looking... More 

Helpful?
2 Thank breckandy
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you for letting us know how perfect your stay was, we will be more than happy to have the opportunity to host you again very soon and give you once again the good service you have already experienced. We hope to see you really soon. Please feel free to contact us so that we can anticipate your... More 

Bloomington, IN
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Vanesa mex and Vicente Cajun were the best at Royal elite avenue bar. Angels quacamol at gourmet mex was superb. The whole staff at gourmet mex was great. Dulce, Cordero and Susan's. Made you feel right at home. This place is the real deal. From check in to check out. The beach and ocean is the best. You can't go... More 

Review collected in partnership with this hotel

Helpful?
Thank tappfamily
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for your feedback and for mentioning the name of so many of our staff members. We are very privileged of working with them and we are very proud of the amazing mentions that they get from our guests. We hope that you return to visit us again in the near future and so that... More 

Kelowna, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have been looking for a good enough hotel to go diving, diving was our priority I was happy that we picked a good hotel as weather wasn't cooperating for couple of days, so we were stuck at the hotel for couple of days. Service was great, my advise, tip someone very well at the restaurant :D and you will... More 

Helpful?
Thank olgadevuyst
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for your wonderful comments and for taking the time to post your review on TripAdvisor. We would like to express our deepest gratitude for your feedback and suggestions as they are very valuable to us. We would be more than happy to welcome you back for a second holiday in our resort. Warmest Regards,... More 

Selkirk, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a very nice resort to stay in. The check in was relatively smooth but we weren't given the room we were promised. The manager bent over backwards to accommodate us and it made a major difference in our stay. The food was very tasty and we ate at the buffet every day. We tried the french a la... More 

Helpful?
1 Thank Caroxy68
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the Tripadvisor community and we are glad to know that we exceeded most of your expectations during your recent stay in Sandos Playacar. Thank you also for recommending our property. We hope to see... More 

Clearwater, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is my second time at an "all inclusive". Overall experience very good. The good, friendly people, great gourmet restaurants, incredible beach, a lot of option for drink and eat all day long. Diving team serious and professional.The bad, room needed more maintenance, elevator and phones did not work for 4 day, we could not catch any show at night... More 

Helpful?
Thank Ernesto A
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for your comments and for taking the time to post your review on TripAdvisor. We would like to express our deepest gratitude for your feedback and suggestions as they are very valuable to us. We would be more than happy to welcome you back for a second holiday in our resort. Warmest Regards, Joao... More 

Reading, Pennsylvania
Level Contributor
91 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our 3rd visit to the Resort. While there have been some changes and modifications to the grounds, we still felt like it was home away from home. Communication prior to our arrival via their Facebook page was excellent. I was concerned because my husband has a gluten allergy and was quickly able to find out that 80% of... More 

Helpful?
Thank mychrisemily
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, What a great pleasure is to read such wonderful comments; it’s our pleasure to see that you had a wonderful stay with us! Thank you for such a wonderful reviewing detailing your vacation experience. Your kind words mean more than you know and your feedback about our staff members and you can be sure you will be phraising... More 

Hurley, Wisconsin, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My husband and I were there this year from January 16 to January 30. This was our sixth visit. Each year some things change, and this year was no exception. We are Royal Elite members, and return to Sandos Playacar every year because it's familiar and we feel like it's our home away from home. Our favorite people there are... More 

Helpful?
Thank Michele R
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, First of all we would like to apologise for the inconvenient that you experienced during your latest vacations with us. We regret that the bad judgement of one of our staff members left a bad impression in your vacations but we hope that you still had a great time and that bad impression did not change your overall... More 

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