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Sandos Playacar Beach Experience Resort

Certificate of Excellence
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Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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Sandos Playacar Beach Experience Resort
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7,890 Reviews from our TripAdvisor Community

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Traveler rating
    3,763
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sioux Falls
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place is very relaxing and very clean. It has a great gym and has lots for the kids to do. We have been to Cancun more than 30 times and we would highly suggest going here. We went with my parents and my kids 11 and 8. Food was plentiful and very good variety. Monkeys and lots of wildlife... More 

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Texas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We went here as a family vacation. We were a group of 15. We were upgraded to the gold level which included the Premium Club area. Roberto at the reception area did a great job explaining the resort and all it had to offer. The room was very nice and spacious. We stayed n the Adult section that had its... More 

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uk
Contributor
20 reviews 20 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

Where to Start, Well we have just returned from Sandos yesterday staying two weeks 13th -27th June 2105. This is our First time staying at Playacar as we usually stay at the sister hotel Sandos Caracol. We LOVE mexico and the mexican people so were very excited to be coming back to mexico Firstly this hotel is on a most... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Took our kids to their first All Inclusive vacation. The twins graduated from high school. The resort is a family resort. Sadly, Tropical Storm Bill also decided to join us. The resort struggled to keep us entertained. Very limited areas to stay dry. The staff was awesome. Very friendly and courteous. Our favorite restaurants were French and Asian. However, the... More 

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Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Sue D, Thank you for those comments and were sorry to hear that the weather didn’t contribute to making your vacation a wonderful experience. We make sure that our customers always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope that it won’t be too long before you... More 

1 review
3 of 5 stars Reviewed 2 days ago NEW

We were in room 8229 which was just fine, it was simple and had everything we needed (2 adults) but our neighbors must've had 30 people in the room. They were outrageously noisy until well past midnight most nights so earplugs are a must. The room was also outside of an elevator, so more noise. This was our second visit... More 

Was this review helpful? Yes 1
New Jersey
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having been at approximately 10 all inclusive resorts over the years I feel I have my finger on the pulse of what is good, bad and exceptional in this travel category. Sandos Playcar definitely falls in the "good but not great" category and here is why: The Good: The resort is beautiful and clean. The prices were reasonable. The drinks... More 

Was this review helpful? Yes 6
cbus
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our 2nd stay at Sandos, and it was every bit as good as the 1st! We stayed from June 9th-16th by booking through a Royal Elite member. I highly recommend that you do the same, you will get all the best resort options, (access to all restaurants, bars, and top shelf liquor) for cheaper than you would pay... More 

Was this review helpful? Yes 1
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear cbusalyb, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We would be more than happy to welcome you back for a third holiday in our resort. Warmest Regards, Daniela Delgado Web Relations Manager Sandos Playacar Beach Resort webrelations.playacar@sandos.com More 

Harwich, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

We visited in April 2015 for a couples break. What a pleasant surprise! This hotel is delightful. We stayed in the junior suites in the "couples only" area, which I highly recommend. The pool is vast and there are plenty of sunbeds. There is a BBQ every pm if you don't feel like leaving the pool, and waitress service to... More 

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Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Kerry2203, Thank you for letting us know how good your stay was, we will be more than happy to have the opportunity to host you again very soon and give you once again the good service you have already experienced. Please feel free to contact us. Warm Regards, Daniela Delgado Web Relations Manager Sandos Playacar Beach Resort webrelations.playacar@sandos.com More 

Plano, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was my family's second visit to the Sandos Playacar within the last 5 years. We must have liked it enough the first time to go back, right? I have to say that I was just a little disappointed this time around. The resort has made a few changes since our last visit, some for the good. I was very... More 

Was this review helpful? Yes 4
Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is the fourth time we have stayed at this hotel and the level of service has only increased and raised the bar for others to aspire to each time. The welcome on arrival from the airport was warm and friendly, the front desk staff went out of their way to ensure this. The room was well appointed, very clean... More 

Was this review helpful? Yes 3
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Raymond M, I would like to thank you for taking your time to share your experience with our readers. Sandos Playacar Beach Resort would like to thank you for your preference & loyalty. As you may notice we have new changes going for our Guest to enjoy in future visits and take home a wonderful experience. I will see... More 

Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(29)
  • Great time(26)
  • Meeting point(26)
  • Main pool(22)
  • Steak house(22)
  • Riviera section(20)
  • Kid Club(15)
  • Italian buffet(14)
  • Time share(14)
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8,086 photos of this hotel

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Hotel & grounds (1403)
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Bathroom (145)
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Amenities (67)
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Beach (19)
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Double Standard Room (64)
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Hacienda Teya (69)
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Pool (42)
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Restaurants and Bars (27)
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Standard Room (43)
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The Hotel (75)

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Hotel & grounds (28)
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Room/suite (15)
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Pool/beach area (22)
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View from room (1)
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Business center/function rooms (1)
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Family/play areas (3)
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Dining (12)
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Other (20)
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