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Sandos Playacar Beach Experience Resort

Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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Sandos Playacar Beach Experience Resort
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Sandos Playacar Beach Experience Resort
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7,478 reviews from our community

Traveler rating
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    832
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2,668
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We visited sandos playacar for the first time from 04/16-04/24/2015. We traveled together with my inlaws 4 adults 1 baby (10 month only) and 1 child (3 year old) and booked 2 standard rooms. We emailed the resort in advance to let them know we would want to stay as close to the beach as possible since we were traveling... More 

Was this review helpful? Yes 3
Van, Turkey
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I don't typically do all-inclusives, I am more of an AirBnB/boutique hotel/bed and breakfast type of person but I was looking for something in Playa del Carmen and I had little time to spare. I had spent for months in Mexico already, undertaking a graduate degree and I was exhausted totally exhausted as it was the end of the semester.... More 

Was this review helpful? Yes 1
Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great hotel, however the beach is pretty far if you get a room in the building closer to the jungle. The rooms were great, clean and nice. You can get lost in this hotel first 2 days for sure...FREE WIFI! was great!

Was this review helpful? Yes
Andover, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We just got back from our family vacation and I cannot say enough about the resort. The food, family and adult restaurants were great! The staff was very friendly and helpful. The kids club made our vacation even more special, the girls that work there did a great job entertaining our kids. The Mexican night and the beach night were... More 

Was this review helpful? Yes 1
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Claudia M M, We are glad to know you and your family were able to enjoy yourselves while on vacation. It pleases me to know that our staff and our overall services exceeded your expectations. I will extend your regards to the girls of the Kids Club, thank you for your positive reviews. Your comments are really appreciated; reviews... More 

Kingston, NY
1 review
4 of 5 stars Reviewed 3 days ago NEW

I just returned from a 7 night stay at this resort from 4/15-4/22. I went with my fiancee and another couple. We stayed in the Adult Section, and it was well worth it in my opinion. The rooms were very nice and were pleasantly cool our entire stay. It was great to walk into at the end of the day,... More 

Was this review helpful? Yes
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear rlanahan, While extending cordial regards from this “Su Casa” Sandos Playacar Beach Resort, I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations, thank you for recognizing our hard working staff. I am filled with pride... More 

Saint Louis, Missouri
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The beach is fantastic. We enjoyed the premium bars, which had excellent bartenders. The food was average, except for the Brazilian and Italian restaurants, which were very good. I have to say that the entertainment was mediocre compared to other all inclusive resorts which I have been. Lots of zumba on the beach which the men enjoy. The pillows are... More 

Was this review helpful? Yes 1
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Chris D, While extending warm regards from this “Su casa”, Sandos Playacar Beach Resort, I would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. We are very glad that you have enjoyed many aspects of your Vacation, however we will be happy to take... More 

Nuangola, Pennsylvania
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Let me start by saying we enjoyed our stay here. My husband and I, both in our thirties stayed here the second week of April. We travel to this area frequently and have stayed at both higher end and budget resorts. I believe for the price we paid it was good deal. We stayed in the adults only section, our... More 

Was this review helpful? Yes 4
Sandos_Playacar, Director General at Sandos Playacar Beach Experience Resort, responded to this review

Dear guest, Thanks a lot for sharing your views and comments related to our hotel during your recent stay. I am happy to know that you and your husband enjoyed the services and facilities of our resort, although I am terribly sorry to see that not everything was up to your expectations. I would like to stress that indeed we... More 

Ottawa, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were at Sandos April 11 to 18 2015. This is our third stay at Sandos. We also got married there on the 14th. The hotel was great, the food was good and varied. The room was clean and comfortable. Our room was near the pool and had a great view. The beach was clean and spacious and almost weed-free.... More 

Was this review helpful? Yes 5
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Pierre L, Thank you for having chosen Sandos Playacar as your wedding destination and for the time you have taken to share this comment on Tripadvisor. We are pleased that we meet your expectations regarding our food concepts, cleaning of your room and that the service of our staff members were to your liking. Thank you for recognizing the... More 

Columbus, Ohio
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just returned from a weeklong stay at Sandos Playacar. The community with running/biking trails and the beach were incredible. The resort was beautiful with many parts under some construction. Do not bother with the "tour"...it is just a sales pitch to try to get you to buy a timeshare/ vacation package. Your time would be better spent enjoying the scenery.... More 

Was this review helpful? Yes 3
Sandos_Playacar, Director General at Sandos Playacar Beach Experience Resort, responded to this review

Dear Guest, While extending you a warm regard, I would like to thank you for the time you have invested in sharing your views and comments related to our hotel with readers of this internet site. We are very happy to see that you enjoyed the services and facilities at Sandos Playacar Beach Resort and love particularly the scenery among... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We return to Sandos Beach Playacar year after year because they are always updating and changing things. Its like a new holiday each time but knowing for sure you wont be disappointed. We stay in the 1000 and 2000 block of the hotel because it is close to the beach. The rooms are a little older but very clean. The... More 

Was this review helpful? Yes 3
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Susan B, I would like to thank you for taking your time to share your experience with our readers. Sandos Playacar Beach Resort would like to thank you for your preference & loyalty. As you may notice we have new changes going for our Guest to enjoy in future visits and take home a wonderful experience. I will see... More 

Hotel Review Summarization

What travelers say

  • Very nice(53)
  • Room service(29)
  • Great time(26)
  • Meeting point(26)
  • Main pool(25)
  • Steak house(24)
  • Riviera section(20)
  • Kid Club(17)
  • Entertainment staff(16)
  • Junior suite(16)
Questions? Get answers from hotel staff and past guests. Ask a question

7,562 photos of this hotel

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Pool/beach area (1969)
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Dining (508)
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Family/play areas (205)
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Hotel & grounds (1315)
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Bathroom (137)
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Business center/function rooms (94)
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Videos (11)
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Beach (19)
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Double Standard Room (64)
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Hacienda Teya (69)
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Pool (42)
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Restaurants and Bars (27)
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Standard Room (43)
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The Hotel (75)

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Hotel & grounds (14)
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Room/suite (6)
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Pool/beach area (9)
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Dining (5)
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Other (7)
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