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Sandos Playacar Beach Experience Resort

Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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Sandos Playacar Beach Experience Resort
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Sandos Playacar Beach Experience Resort
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7,524 reviews from our community

Traveler rating
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    2,555
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2,761
2,689
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gillette, Wyoming, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed today NEW

We arrived March 2, 2015. This was our third trip to Sandos Playacar, each time is better and better. Daniel Perez took great care of us on the beach. Hope to visit again next March. Loved our room in the hacienda section. Looking forward to March already.

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Port Lavaca, Texas
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Upon arrival, looking at the booked room versus wanting to be on the beach, I asked for a room upgrade. Nelsilu's wonderful patience with my room change made a great first impression. The room we changed to was ground floor facing the beach, which was a few steps from our patio. Loved the beaches, especially to the side of the... More 

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Halifax, Nova Scotia, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

We are on our last day at this resort. 46 friends and family came for our friends wedding. The resort is a paradise. I wasn't 100 percent impressed with the food but other than that everything was spectacular. Everything is clean and well cared for, there is tonnes of stuff to do and eat, and the a la cartes require... More 

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2 reviews
5 of 5 stars Reviewed yesterday NEW

We had a wonderful experience here for a wedding. Best resort I've ever been to! The food was delicious, the rooms were really nice - the wedding site was beautiful! While relaxing on the beach, we enjoyed the services of Zayas from the Spa. He treated us to a chair massage that was great! Highly recommend this resort!

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Fort Collins, Colorado
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We had some good and not so good experiences at the resort. The beach is beautiful with turquoise, warm water and is expansive enough to walk for long distances. We stayed in the Select Club Adults Only section. The room was set up well but certainly in need of some remodeling, especially in the bathroom area. The bed was hard... More 

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Ottawa
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just returned from this resort. Spent 7 days with good friends. We were 4 couples. This is a wonderful resort. Don't know why it's not rated as a 5* resort. It deserves it. Adult section a must if you don't go with kids. Beautiful beach. Excellent food. The biggest thing for us was no reservations required for the a... More 

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Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Roosters21, We would like to thank you for your review. It was a pleasure to have you and your friends at home. Thank you for recommending our property. It will be always a pleasure to welcome you back. Please let us know as soon as you are ready to comeback, our great team will be ready to exceed your... More 

Salt Lake City, Utah
Contributor
18 reviews 18 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This resort was incredible. Clean, beautiful rooms, delicious food, booze everywhere and an adult only section in the back where my husband and I stayed. The rooms are large and airy, and the resort is beautiful. There are a couple of pools, bars, areas to choose from and the beach is nothing but white sand and blue clear water! Our... More 

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Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Brandi J, Thank you very much for your gracious comments. We are glad that you liked our grounds, beach, food and your room. We are also very happy to hear that you were looking forward to returning to the hotel. Do not hesitate to contact us prior to your arrival so we can assist with all pre arrival requests... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Went with friends who had recently signed up with Sandos and we got an amazing deal to stay for five days. Because Sandos was encouraging us to sign up they gave us the worst room imaginable, with the option to 'upgrade when you decide to join'. Very cramped with a uncomfortable bed, electrical problems behind the television. We stopped turning... More 

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Wellsville, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

What a great experience! Friendly staff! David Eduavdo atthe pool was the best employee ever. He did it all! Hats off to you David! Rooms were great! Highly recommend this place! Would love to go back!

Was this review helpful? Yes 1
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear uhuh1952, Thank you for letting us know how great your stay was, we will be more than happy to have the opportunity to host you again very soon and give you once again the good service you have already experienced. Please feel free to contact us. Warm Regards, Daniela Delgado Web Relations Manager Sandos Playacar Beach Resort webrelations.playacar@sandos.com More 

Thorold Ontario
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Well what can I say, this resort was excellent. The food was very good every day, however, the breakfast and lunch buffets were very repetitive. We stayed in the adults only Select Club section, what a paradise. Private adults only pool, swim up bar, great entertainment staff and bartenders. Fabian, Olga, Gustavo, Carlos and Nataly (Gustavo does some flash bartending... More 

Was this review helpful? Yes 2
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Lisaandgord4, I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations, thank you for recognizing our hard working staff. I am filled with pride knowing their hospitality and service made your stay the more pleasurable. We... More 

Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(29)
  • Great time(26)
  • Meeting point(26)
  • Main pool(22)
  • Steak house(22)
  • Riviera section(20)
  • Kid Club(15)
  • Time share(14)
  • Entertainment staff(14)
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Beach (19)
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Double Standard Room (64)
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Hacienda Teya (69)
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The Hotel (75)

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