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Sandos Playacar Beach Experience Resort

Certificate of Excellence
Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Sandos Playacar Beach Experience Resort
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8,263 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just back from another fantastic 2 weeks at Sandos Playacar, stayed in the adults section with own swim up bar, massive pool and absolutely fantastic room. Special thanks to our maid, Lucia and also Natalie at the ceviche bar at the pool. Must also mention our barmaid who looked after us from the Bambola bar and that was Vanessa Mex,... More 

Was this review helpful? Yes
Leominster, MA
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I really enjoyed my stay at Sandos! I loved that they had so many (6!) a la carte restaurants. My favorite was Le Gourmet- the French restaurant. Our waiter there- both times- was Juan and he was excellent! The duck, salmon and filet mignon were all delicious!! Kristell Zenteno was our waitress who brought us Many drinks on the beach.... More 

Was this review helpful? Yes
Sandos_Playacar, Director General at Sandos Playacar Beach Experience Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to deeply thank you for sharing your views and comments with readers of this internet site. We are very happy to see that our hotel, services and the staff were up to your expectations. Rest assured that we will keep up the good work and will work hard to... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Phenominal experience and evryone on the resort is friendly and amazing customer service. From the minute we got there until the last day. My wedding coordinator, Maria, is the MVP!!! She took care of everything and she has a golden heart!!!!!! The only thing that was very inconvenient, was the hours of the golf cart. After 11pm, you had to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Sandos_Playacar, Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear guest, First of all let me thank you for taking the time to write this amazing review of your time at our hotel. It makes us very proud to know that you had such a memorable time in such an important moment of your life. We are also glad of your kind words on Maria, she works very hard... More 

Belize
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I really can't get enough of Sandos Playacar! I would live there if they would let me. Love the food, staff, cleanliness, ALL!!! French restaurant is my favorite still and the wait staff treat you like gold. I really feel like a Princess there and am going to try Sandos Finesterra in December. I hope I love it as much.

Was this review helpful? Yes 4
Sandos_Playacar, Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear guest, Thank you so much for your amazing comments about our resort. It's very important to us to know that you feel part of the Sandos Family and that you enjoyed the "royalty" treatment that our staff members work so much to provide to all of our guests. I hope we'll see you back soon, Warm regards Joao Silva... More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It was a beautiful resort. Room was very nice, clean and comfortable,thou I found the lighting poor, especially in the bathroom. Not conducive for applying makeup. The grounds were kept in immaculate condition...just beautiful. The service was good not excellent at the restaurants. I think that was due to a shortage of staff . The employees especially those at the... More 

Was this review helpful? Yes 5
Sandos_Playacar, Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear guest, Thank you for your comments about your recent stay in Sandos Playacar We have shared your positive comments with Cordero, Idris & Vicky and Donavan and have congratulated all of them for a job well done. We are glad that you received attentive service since we strive to provide every guest with an enjoyable experience. Please rest assured... More 

salem,nh
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just spent 2 wonderful weeks at Sandos Playacar, enjoyed ocean view, breeze on the deck, great food and wonderful service from ALL staff. At El Gaucho we had particularly great service from Cordero and Rodrigo, the steaks are delicious and cooked to order. At the adult area of the beach, we had great service and conversation with Kristell Zenteno.... More 

Was this review helpful? Yes 5
Sandos_Playacar, Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear guest, Thank you so much for another amazing review about our Hotel. It makes very proud that a guest that has visit us for the 7th time as you had still finds ways of getting positively impressed with our hotel. Rest assured that your good comments about all of our staff will be passed on to them since, as... More 

Torrance, California, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This review is long overdue. We took our 4 teenagers for a week last summer and had a GREAT experience. The resort is GORGEOUS and well maintained including the grounds, pools and facilities. This is a great family resort with tons of activities for everyone. The service was great everywhere and the staff always went out of their way to... More 

Was this review helpful? Yes 4
Sandos_Playacar, Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Guest, I would like to extend warm and cordial regards on behalf of the Sandos Playacar family, and thank you for the time invested in posting your personal impressions of our hotel. We are glad to know you and your family were able to enjoy yourselves while on vacation. It pleases me to know that our staff and our... More 

London, United Kingdom
Level Contributor
155 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Perfect resort. We stayed in the select adults only section. Clean very spacious rooms. Ample swimming pool options- kept immaculately clean. Beach had seaweed first day - miraculously all cleared by day two - lovely wide pristine beech with perfect turquoise water. Good food - both in terms of selection and quality. Again kept very clean and appetising presentation. Lots... More 

Was this review helpful? Yes 5
Sandos_Playacar, Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Mariabud, Thank you so much for your adorable comments about your experience in Sandos Playacar. It makes us very happy to know that you had an opportunity to experience every single detail about our resort from the restaurants to the entertainment. But what really makes us proud is that you recognize the hard work of our staff to make... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just got back and our stay was wonderful. Went as a guest for a destination wedding. Positives: -Friendly staff, especially Cordero in the Steak House and Jesus in the main pool (water aerobics). -Loved the pool near the 8,000 suites - less loud and less people. -They put on nightly shows, have a cupcake cafe, free wifi, etc. Constructives: -The... More 

Was this review helpful? Yes 6
Sandos_Playacar, Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear guest, First of all let me thank you for taking time of a writing a review on TripAdvisor. It's very satisfying for us all that you enjoyed your vacations and speak so kindly about our staff. You can rest assured that your comments about Cordero and Jesus will be transmited to both of them. We value when our staff... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

The staff is very accommodating, the food is to die for, the beach is beautiful, entertainment is never ending, relaxation is achieved here!! Our cheeks hurt from smiling so much with total satisfaction. Kudos to them!!

Was this review helpful? Yes 7
Sandos_Playacar, Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear guest, We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the TripAdvisor community and we are glad to know that we exceeded your expectations during your recent stay in Sandos Playacar. Thank you also for recommending our property. We hope to see you again... More 

Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(29)
  • Great time(26)
  • Meeting point(26)
  • Main pool(22)
  • Steak house(22)
  • Riviera section(20)
  • Kid Club(15)
  • Italian buffet(14)
  • Time share(14)
Questions? Get answers from hotel staff and past guests. Ask a question

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Room/suite (862)
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Business center/function rooms (97)
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Amenities (67)
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Beach (19)
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Double Standard Room (64)
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Hacienda Teya (69)
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Pool (42)
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Restaurants and Bars (27)
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Standard Room (43)
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The Hotel (75)

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Hotel & grounds (28)
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Family/play areas (3)
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Room/suite (15)
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Pool/beach area (22)
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Dining (12)
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View from room (1)
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Business center/function rooms (1)
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Other (20)
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