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Sandos Playacar Beach Experience Resort

Certificate of Excellence
Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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Sandos Playacar Beach Experience Resort
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Sandos Playacar Beach Experience Resort
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7,683 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed today NEW

We stayed at Sandos Playacar May 6-12 in a pool view room in the Select Club section. The room was spacious and very clean. The min bar was stocked every day and we had a arrival gift of sparkling wine and fruit in the room on our arrival. A special Thank You to Daniela Delgado for making sure our requests... More 

Was this review helpful? Yes 1
Swansea, Wales, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

After a long flight and a bit of a mess at Cancun Airport, we eventually arrived at the Sandos Playacar Resort. Not a nice feeling when the hotel receptionist asks "when did you book with us" turns out they couldn't find a reservation for us - bit hard to believe really as it was all booked as a package holiday... More 

Was this review helpful? Yes 4
Columbus, Ohio
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I just returned from this incredible resort this past week. This is my first visit to Sandos Playacar...bus I won't be my last! This resort is known for it's beautiful beach...in which it was stunning...but I have to say when I was there, I was treated like an absolute King! The ENTIRE STAFF was nothing short of AWESOME!. Although Luis... More 

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100 Mile House, Canada
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Well third time was not such a charm...Got a room with no balcony(I guess someone has to have it)and yes they moved us the next day. It's unfortunate that we decided to stay closer to the beach and not in the adults only as we could not upgrade. we were looking for the best of both worlds, to pay the... More 

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Toronto, Canada
1 review
1 of 5 stars Reviewed 2 days ago NEW

Stayed in the adult section thinking this might have the best rooms - not. Mold smell the moment you entered the room. Hard beds. Blankets...not duvets. Shampoo and soap dispensers just like a motel 6. Food was ok. Beach not usable due to amount of flotsam all along the waterline. Watched workers paint over mold on the exterior walls of... More 

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Grosse Ile, Michigan
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our 7th trip to Sandos and our first time staying in a 1 bedroom Royal Elite Hacienda. I am not an owner but I have rented several weeks over the last few years from an owner. I highly recommend the 1 bedroom Hacienda. There were 2 full bathrooms, a very comfortable King size bed, loads of storage and... More 

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Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear thollan9, I would like to thank you personally for your loyalty and preference, on behalf of Sandos Playacar we are thrilled to know that we have been able to serve as your hosts for the7th time. Thank you for sharing with us and this important online community the experiences you had during your stay. I am glad you were... More 

Andover, MN
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and two college age daughters just spent a week at Sandos Playacar for at least the 8th time. We are now Royal Elite members after buying the membership I think on our third trip to the hotel. (the first it was not even called Sandos) My wife and I were just there in October and were really excited... More 

Was this review helpful? Yes 1
Bruinisse, The Netherlands
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Playacar is a hotel on the beachstrip of Playa del Carmen, good service, rooms are spacious, kept well clean, there is an adult area for people without children, which makes it more peacefull (with exception to the Canadian groups of adults). The pools are clean and the service of the staff is exceptional. There are garden rooms with more private... More 

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Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear 23Sytske, On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. It fills us with joy to know that you had an excellent time while on vacation, and that the facilities, and variety of services exceed your expectations. Thank you for highlighting the positive attributes you were able to... More 

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What an amazing resort from arriving to departing the whole experience was just fabulous the room was perfect looking onto pool and sea view ample hangers and wardrobe space as well as chest of drawers safe which you don't pay for fridge which is filled daily with beer and juices now to the resort itself the resteraunts are top quality... More 

Was this review helpful? Yes 3
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear John M, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Playacar is the perfect hotel for their vacation. We are pleased that you and your kids loved it here; we will share your positive comments with... More 

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel itself is beautiful - we stayed in the Adults Only section which was worth the extra cost! The Adult Only Section was great, we never struggled to find a sunbed. We found it better to be in the quieter part of the pool with the option to swim up to the pool bar. The walk to the beach... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(29)
  • Great time(26)
  • Meeting point(26)
  • Main pool(22)
  • Steak house(22)
  • Riviera section(20)
  • Kid Club(15)
  • Italian buffet(14)
  • Time share(14)
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