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Sandos Playacar Beach Experience Resort

Certificate of Excellence
Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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Sandos Playacar Beach Experience Resort
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Sandos Playacar Beach Experience Resort
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8,088 Reviews from our TripAdvisor Community

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Traveler rating
    3,850
    2,751
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We spent 12 nights at this Sandos staying in a 1 bed Royal Elite Hacienda. The 2 rooms and bathrooms were huge for the 3 of us and gave us plenty of opportunity to spread out. There was a jacuzzi and splash pool shared by 8 rooms but whenever we wanted to use them they were always quiet and a... More 

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Rochester, NY
1 review
5 of 5 stars Reviewed yesterday NEW

We had our entire family of children and grandchildren with us to help us celebrate our wedding anniversary and had a wonderful time. The facility is quite nice and we enjoyed both the pools and the beach. We only wish the staff would go around after dark and remove all of the towels people leave, trying to save chairs.

Review collected in partnership with this hotel

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Derby, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Extremely relaxing location in addition security and peace of mind within the secure complex, ideal for families or people whom are of concerned nature, but most certainly a tremendous location having now travelled here into the teens of times for the last twenty years

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Bath, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

My sister and I have been visiting Sandos for the past three years and have always had a fantastic time there. This year we went with our partners. All 4 of us had a brilliant time. French and Brazilian restaurants were our favourite. Everything was super but I would like to bring the following to the attention of the management:... More 

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Norwich, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW

Myself and partner stayed here in June for 14 nights. we were so excited and have been looking forward to this holiday for well over 11 months was an understatement.We was pointed in the direction of our room not even shown so not a good start the the Room. Superior beach front room with ( gold bands) when you are... More 

Was this review helpful? Yes 1
west coast
Level Contributor
4 reviews
1 of 5 stars Reviewed 3 days ago NEW

We stayed at this Resort for 5 nights 6 days The beds were a concrete slab with a very thin mattress, Also there were 3 of us and we booked a room with 2 Queen beds, when we got there they put us in a room with a King bed for all 3 of us. They said there were no... More 

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Sandos_Playacar, Director General at Sandos Playacar Beach Experience Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to thank you for the time you have invested to share your views and impressions related to your recent stay at Sandos Playacar Beach Resort. We are really sorry to see that our hotel is not what you had in mind and therefore we fell short of your expectations.... More 

San Clemente CA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We just returned from an 8 night stay at the Playacar and it was fabulous. We stayed in a 2 bedroom hacienda which was huge! My husband and I and our 2 teenagers had plenty of room to spread out. There was a small pool and jacuzzi which we shared with a few other Haciendas but I rarely saw anyone... More 

Was this review helpful? Yes 1
Sandos_Playacar, General Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Kidsbritmom, Thank you so very much for your review, we are happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. Our team is very motivated to give our guests an excelent experience and those comments are our best reward. Your review make us proud to work in this little... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at the Sandos Playacar hotel. During 7th July to 14th July 2015. After a sight seeing two week stay in NYC and Orlando Florida. This hotel offered a relaxing break. The hotel gardens pleasant and were well prepared there were some minor works being conducted but this was not a problem. wWe were allocated a suite which was large... More 

Was this review helpful? Yes 1
Sandos_Playacar, General Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear JeffBuxton, We would like to thank you, on behalf of every employee at Sandos Playacar. Your comments were truly a pleasure to read and I appreciate that you took the time to share your experiences with the Trip advisor community. We are happy to know that you had chance to enjoy some of our services and facilities and especially... More 

Dorking, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Sandos for 14 nights in July for our honeymoon after it was recommended by a work colleague. The reviews on TripAdvisor did vary so it was with some trepidation we set out. This is a very large resort.....so with so many guests there are bound to be the odd blip and you can't always believe some... More 

Was this review helpful? Yes 1
Sandos_Playacar, General Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Tess T, We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded most of your expectations during your honeymoon in Sandos Playacar. A honeymoon is once in a lifetime event and we... More 

Great Meadows, New Jersey
4 of 5 stars Reviewed 3 days ago NEW

We've been there five times and we just love it!! We became members our first year because we just feel in love!! We renewed last year. The beaches are the most beautiful beaches in the world!! The staff are so very friendly!! Everyone is helpful and they go out if their way to help and make your stay as fun... More 

Was this review helpful? Yes 1
Sandos_Playacar, General Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Susan S, Thank you so much for your review. It's comments like yours that value our work and the efforts we make to give all of our guests and amazing experience. We are very happy that you enjoyed your 5th experience in our hotel and we hope to see you many more. I can guarantee you that all of... More 

Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(29)
  • Great time(26)
  • Meeting point(26)
  • Main pool(22)
  • Steak house(22)
  • Riviera section(20)
  • Kid Club(15)
  • Italian buffet(14)
  • Time share(14)
Questions? Get answers from hotel staff and past guests. Ask a question

8,168 photos of this hotel

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Room/suite (862)
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Pool/beach area (2136)
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Dining (550)
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Hotel & grounds (1414)
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Family/play areas (220)
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Bathroom (148)
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View from room (240)
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Business center/function rooms (97)
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Other (1981)

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Amenities (67)
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Beach (19)
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Double Standard Room (64)
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Hacienda Teya (69)
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Pool (42)
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Restaurants and Bars (27)
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Standard Room (43)
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The Hotel (75)

Management photos: Courtesy of the property manager

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Hotel & grounds (28)
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Family/play areas (3)
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Room/suite (15)
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Pool/beach area (22)
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Dining (12)
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View from room (1)
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Business center/function rooms (1)
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Other (20)
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