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Sandos Playacar Beach Experience Resort

Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
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Sandos Playacar Beach Experience Resort
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Sandos Playacar Beach Experience Resort
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7,326 reviews from our community

Traveler rating
    3,461
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vaudreuil-Dorion, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

I've been to Cuba and the Dominican and I really loved this hotel the best. I have nothing really bad to say about it. The beach and food and people were just awesome. For sure want to go back there. The only thing that bugged me (which is really a minor thing) is that when they cleaned the room, was... More 

Was this review helpful? Yes 2
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Karin D, We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded your expectations during your recent stay in Sandos Playacar. We hope to see you again very soon ! Kind regards... More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Outsatnding service and social concergie attention. Hotel staff helped thoroughly for us to find restaurants across the best places in Playa del carmen and the best outside entretainment and nightlife.

Was this review helpful? Yes 1
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Paty175, Thank you for letting us know how your stay was, we will be more than happy to have the opportunity to host you again very soon and give you once again the good service you have already experienced. Please feel free to contact us. Warm Regards, Daniela Delgado Web Relations Manager Sandos Playacar Beach Resort webrelations.playacar@sandos.com More 

Woodstock, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

Was a little nervous after reading some of the other reviews but this place was great don't quite understand why there would be anything to complain about...The Activity team were sooooo nice and Valerio the family pool bartender at riviera blue and staff were soooo accomodating and friendly. We would leave the beach just to go see them some days.... More 

Was this review helpful? Yes 1
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Nancy A, Thank you for your comments about your recent stay in Sandos Playacar We have shared your positive comments withValerio & Reyna and have congratulated both of them for a job well done. We are glad that you received attentive service since we strive to provide every guest with an enjoyable experience. We look forward to your next... More 

Ottawa, Canada
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Sandos is an amazing resort all-round. Excellent service, food, and lots to do! What really made this resort stand out for me, however, was how the staff bent over backwards for my son who has several life-threatening allergies (dairy, all nuts, sesame, shellfish). When we arrived the staff at the Meeting Point translated his list of allergies and protocol (e.g.... More 

Was this review helpful? Yes 9
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear DebK59, Thank you for the positives comments you have published on Trip Advisor about your recent vacation. Your satisfaction is our reward; we really appreciate you taking the time to let us know we are providing a good service and taking good care of our guests with special diet or allergies. We will share your comments with our staff,... More 

Fort Collins, Colorado
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The resort was beautiful and the staff was all very friendly and most spoke enough English to handle our questions and requests. Rochelle was a staff member that really stood out for us. She was patient, kind, friendly and provided a lot of information and assistance in the short amount of time we spent with her. The beach was a... More 

Was this review helpful? Yes 2
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Stephanie80525, We are glad to know you and your partner were able to enjoy yourselves while on vacation. It pleases me to know that our staff and our overall services exceeded your expectations. I will extend your regards to Rochelle, thank you for your positive reviews. Your comments are really appreciated; reviews like this one motivate us to keep... More 

Gatineau, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We particularly enjoyed the lobby bar: on the morning for the first expresso con leche and at the end of the day for the margarita or the wine. Thanks to Minerva and Jesus for the very good service! As my friend was in wheel chair and cannot reach the ocean (the beach is quite large), we pass our time by... More 

Was this review helpful? Yes 3
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Heureuse Touriste, We would like to thank you for your review. It was a pleasure to have you here. I would like to take advantage of your comment about the access for a wheelchair to the beach, to announce that we are the only Hotel in the Riviera Maya with a designated area for people with wheelchair by the... More 

San Diego, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Every year for spring break my wife and I always take a week off and enjoy a nice getaway together. I have heard good things about Sandos Playacar from friends that have stayed there, so I decided to give it shot. Upon arriving I was taken away about how nice and magnificent the hotel is. They have everything you could... More 

Was this review helpful? Yes 4
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear JT6767, Thank you for the time you took to add your opinion here and for letting us you had a great vacation! We are proud in creating memories that last a lifetime, give unforgettable experiences to our guests and pleased to see that we have reached our goal. Thank you so much for your nice comments, hope to see... More 

Savage, Minnesota
Contributor
12 reviews 12 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My sister and I spent 5 nights at Sandos Playacar recently and loved it! The resort is huge, with tons of restaurants, bars, and pools. The beach is amazing. It is also huge with white sand, beautiful blue water, two sand volleyball courts, a soccer area, big swimming area, and plenty of beach chairs, umbrellas and tables. There's an adults... More 

Was this review helpful? Yes 4
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Melissa G, On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. It fills us with joy to know that you and your sister had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. Thank you for highlighting the... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We are currently at this resort and have a few days left on or visit. So far we have found the staff to be very friendly and have been able to get just about anything we need with a smiling face. Our favorite two staff are Jose in the gym and spin classes and the little bar tender at the... More 

Was this review helpful? Yes 3
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Manny B, Thank you for the comments you have published on Trip Advisor about your vacation. The comments of our guests are of vitally importance because they allow us to learn about their experience and improve our service in order to achieve the satisfaction of our guests and create unique experiences. Please let me know If there is anything... More 

Bradford, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We wasn't suppose to be staying at this hotel, we got moved from one in Cancun the day before we travelled due to a roof collapsing so the lovely travel agent managed to move us to Sandosl!! As you can imagine we was worried and abit dissapointed we had to move as we had booked the holiday over a year... More 

Was this review helpful? Yes 8
Sandos_Playacar, Web Relations Manager at Sandos Playacar Beach Experience Resort, responded to this review

Dear Faybee30, We want to thank you for writing this wonderful comment about our Hotel and share it with all the TripAdvisor community. It is always nice to hear that our guest had a great time in their vacations, it means that our effort is working in a good way. We really enjoyed to read about your fabulous experience, and... More 

Hotel Review Summarization

What travelers say

  • Very nice(57)
  • Room service(29)
  • Main pool(29)
  • Steak house(28)
  • Meeting point(27)
  • Great time(26)
  • Riviera section(20)
  • Junior suite(18)
  • Kid Club(18)
  • Entertainment staff(17)
Questions? Get answers from hotel staff and past guests. Ask a question

7,477 photos of this hotel

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Family/play areas (191)
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Pool/beach area (1949)
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Room/suite (811)
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Hotel & grounds (1300)
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View from room (223)
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Dining (492)
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Bathroom (137)
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Business center/function rooms (94)
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Videos (11)
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Amenities (67)
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Beach (19)
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Double Standard Room (64)
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Hacienda Teya (69)
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Pool (42)
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Restaurants and Bars (27)
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Standard Room (43)
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The Hotel (75)

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Hotel & grounds (14)
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Family/play areas (2)
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Room/suite (6)
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Pool/beach area (9)
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Dining (5)
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Other (7)
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