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All 187 Playa del Carmen hotels »

Royal Hideaway Playacar & Occidental Resorts

5.0 of 5
Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico
Hotel amenities
Ranked #22 of 187 hotels in Playa del Carmen
4.5 of 5 stars 1172 Reviews
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1,172 reviews from our community

What travelers say about this hotel
  • Las Ventanas(24)
  • Very good(18)
  • Dinner reservations(16)
  • Room service(16)
  • Infinity pool(12)
  • Hot tub(9)
  • Breakfast buffet(8)
  • Other resorts(7)
  • Nice touch(6)
  • Afternoon tea(6)
Traveler rating
    847
    206
    63
    36
    20
Only show reviews for Family (45) | Couples (546) | Business (15)
Date Rating
steven K
Milford, Ohio
1 review
3 of 5 stars Reviewed February 8, 2012 NEW
1
person found this review helpful

The grounds are beautiful, the staff gracious and friendly and you can always find a place in the shade at the beach. Also the restaurants are beautifully decorated and play quiet classical music, usually live. Despite all the elegance, the local fish-, group shrimp, red snapper and others were the worst I've ever tasted in going to the Cancun area... More

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green1906
green1906
2 reviews
9 helpful votes
5 of 5 stars Reviewed January 30, 2012
6
people found this review helpful

We returned to the Royal Hideaway to escape the Canadian winter for a relaxing week in the sun, Jan 21-28. We loved it last year, and this year it was even better! They have implemented some upgrades (in the rooms: new showerheads, new flat screen tv's, new iPod docking stations; on the beach: new lounge chairs), and everything else was... More

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steve f
Grafton, Wisconsin
1 review
5 helpful votes
5 of 5 stars Reviewed January 29, 2012
5
people found this review helpful

our visit was from dec13th thru dec20th. short and sweet. most everything from B+ to A+. sa separate note on the Italian restaurant. have been to a few restaurants as good, but none better. all the raves over the tenderloin medallions are true. went there three nights and had over half of the menu. we will come back to the... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
February 7, 2012

Dear steve f, Thank you so much for recommending us! It is great for us to hear that you enjoyed your stay so much, especially our food. I will let our Executive Chef know that you loved the tenderloin medallions. They are one of his specialties, and definitely unique. We hope to have the chance to host you again soon,... More

Viki D
Larchwood, Iowa
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed January 26, 2012
2
people found this review helpful

How can one not relax in a place that has beautiful views and access to the ocean!! Plus numberous pools and hot tubs to take advantage of. The staff from your villa concierge to the room and pool staff along with the waiters at the Hideaway know your needs and wants before you seem to. Meals, beverages and service are... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
February 7, 2012

Dear Viki D, We are thrilled that you enjoyed your stay. Thank you for recognizing the excellent service of our villa concierges, room staff, pool concierges and waiters. They love to pamper our dear guests and have a talent to fulfill wishes even before they are asked. True, we are an adults-only resort and all guests must be at least... More

MarkinAL
Birmingham, Alabama
1 review
7 helpful votes
4 of 5 stars Reviewed January 26, 2012
7
people found this review helpful

It was a rough first day with our room, such as a toilet backing up twice and the fact that the connecting room for our son had an inoperable doorknob (and it took them 2 1/2 hours to replace the door knob). The real kicker was that we had initially asked for a suite that was specifically NOT next to... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
February 7, 2012

Dear MarkinAL, Thank you for your review. We truly appreciate guest feedback as it helps us on our way to excellence. I am concerned to hear about your first day with and would like to apologize for these inconveniences. Also, I am sorry that we were not able to accommodate you according to your request. We are always happy to... More

Gabriel1313
New York City, New York
Senior Reviewer
8 reviews
4 helpful votes
5 of 5 stars Reviewed January 26, 2012
2
people found this review helpful

I am extremely happy to see that this property, which was the first of its kind when it opened its doors, back in 1999, continues to be considered among the best in its class. I truly believe that it has all the ingredients to be one of the properties that a seasoned, and demanding traveler must not miss. The layout,... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
February 7, 2012

Dear Gabriel1313, We feel honored by your review. You are right, the Royal Hideaway is a must-visit resort and we are proud to be, as you mentioned, considered among the best. It would be a pleasure for us to host your next stay. Best regards, Sarah-Kim Grüne Customer Service Manager Royal Hideaway Playacar More

s j
Detroit, Michigan
Reviewer
3 reviews
8 helpful votes
5 of 5 stars Reviewed January 25, 2012
3
people found this review helpful

If you are looking for the ultimate relaxation vacation look no further. Excellent customer service, great food, fabulous top shelf drinks and lovely beach area. There are not too many beach view rooms as most of the rooms are in smaller villa type buildings. But this did not bother us at all. The rooms were well appointed, spacious, and equipped... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
February 7, 2012

Hey there, s j, Greetings from the Royal Hideaway! We were so happy to read about your great experience at our resort. As you mentioned we only have a few ocean view rooms but our garden view rooms are very nice. We are happy that you are planning to return soon. We can’t wait! Kind regards, Sarah-Kim Grüne Customer Service... More

Solange J
Dallas, Texas
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed January 24, 2012

I am amazed. No words to describe all the fun we had at The Royal. The Staff was amazingly awesome. My husband and I booked our vacation because it is all inclusive; therefore, there is no need to take your wallet anywhere. The staff will serve you 24/7 with a big smile on their faces. They are pleased to help... More

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Michele W
Highland Village, Texas, United States
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed January 22, 2012
1
person found this review helpful

My boyfriend and I just returned from our Playa Del Carmen trip and really enjoyed our stay at the Royal Hideaway! The pros: beautiful grounds, room was very clean and roomy, the staff were always exceptionally nice, the food with the exception of The Azia (Japanese) restaurant was all very good, adults only so very relaxing, never had to worry... More

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Austinsmp
Austin, TX
2 reviews
8 helpful votes
5 of 5 stars Reviewed January 22, 2012
8
people found this review helpful

I returned last week from a 6 day stay at Royal Hideaway. It was the most luxurious, beautiful resort I have ever been to. The physical grounds are lovely with a dozen or so villa type buildings scattered between the main building and the pools/beach. Each villa comes with its own concierge who knows you by name and takes care... More

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RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar & Occidental Resorts, responded to this review
February 7, 2012

Dear Austinsmp, Thank you for sharing your experience with other travelers. We are thrilled that you enjoyed our beautiful resort, grounds, beach, pools, attentive staff and delicious food. Thank you for recognizing Alex and Christopher (our pool concierges); we are very proud to have them with us and will share your review with them. Great that you also enjoyed the... More

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Royal Hideaway Playacar & Occidental Resorts Also Known As

  • Royal Hideaway Playacar
  • Royal Hideaway
  • Royal Hideaway Playacar Occidental Hotel
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Mexico
  • Occidental Royal Hideaway
Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico

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