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Royal Hideaway Playacar

5.0 of 5 Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Royal Hideaway Playacar
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Royal Hideaway Playacar
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2,625 reviews from our community

Traveler rating
    1,931
    455
    136
    71
    32
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196
1,573
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fresh Meadows, New York
1 review
4 of 5 stars Reviewed yesterday NEW

We have been to this resort numerous times because it is definitely the place to relax and get waited on. The service is outstanding thanks in part to the wonderful staff from Cindy, Fabiola, Isis, Ricardo, Mariela and Benito who is always running from one end to another. I am sorry if I left anyone out but there are too... More 

Was this review helpful? Yes 1
Narberth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was our third trip there and each time i enjoy it more. The food, service as well the people there ranks on the top of my list. My wife and I met a couple that has traveled there over 50 times, with that said i will be going back more. Shout out to Elvis who helped on the day... More 

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The name says it all... Quiet, Elegant, Romantic... the best all inclusive we've ever been, the food, the room, the cleanliness, the beach, and most off all the staff, they made us feel so special. We were the youngest couple there I guess (we're in our 30's 😉) but it dint matter, the service was exceptional. My favorite was the... More 

Was this review helpful? Yes 3
Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Location, comfort, food, beach deserve five stars but what impressed me the most was the people. Everybody was so polite and helpful. Always with a smile. From our concierge Amy, the waiters Benito, Misael, Luis. Eric (sorry you were so many to mention you all), to the hostesses Fabiola, Claudia. You made our staying a wonderful experience. For sure we... More 

Was this review helpful? Yes 2
New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Royal Hideaway is a beautiful, immaculate, adults-only romantic resort. It's not a party place; it's more of a quiet and relaxing getaway. We're in our early 40s and were definitely among the youngest there, but it didn't matter. We felt so relaxed, comfortable, and happy the whole time and totally understand why people come back year after year; we plan... More 

Was this review helpful? Yes 6
Atlanta
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was our thirteenth time here and we booked a large suite at the front on the beach. Our thinking was that we could share the large seating area. When we arrived, we checked in with my family, which took quite a while but no biggee. When we got to our rooms, my sister and mother had one bed not... More 

Was this review helpful? Yes 1
Fox Point, WI
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

I wrote a lengthy review about a year ago with many little nitpicks. But now it's this year and we returned anyway. I guess you just have to consider the whole picture and overlook details. It's Mexico folks. This is not the Mandarin or the Ritz. But it's a beautiful comfortable place to be. Playcar is great because you are... More 

Was this review helpful? Yes 7
Torquay, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful two week holiday at the Royal Hideaway and overall the hotel was excellent and merited its 5* rating and particularly suited us being adult only. The food was its main strength. All of the very different restaurants were excellent with 5* food and service. We felt that we had never eaten so well. All the staff were friendly and... More 

Was this review helpful? Yes 2
Windsor, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from another fabulous vacation at the RH. From the moment we arrived until the moment we left, we were treated not only as guests but as family returning home, as this was our 8th stay at the RH. The service is spectacular, the food is 5 star. This resort is truly the definition of upscale. As this... More 

Was this review helpful? Yes 2
Regina, Saskatchewan, Canada
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I are currently staying at the hotel. There are some very good things about the place but enough shortcomings to make a return visit improbable. First the good - the restaurants are very good, especially Azia. We had dinner tonight in Ventanas, the signature place here. It was underwhelming to say the least. It's loud, not a... More 

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(35)
  • Room service(27)
  • Very nice(21)
  • Breakfast buffet(14)
  • Dinner reservations(12)
  • Infinity pool(9)
  • Chef Table(6)
  • Resort next door(5)
  • Beach chairs(4)
  • Would highly recommend(3)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LHW, Expedia, Caribbean Online Mgt Corp., Agoda, Cheap Tickets, Hotels.com, BookIt.com, getaroom.com, Travelocity, Odigeo and Tingo so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#13 Luxury Hotel in Playa del Carmen
#17 Family Hotel in Playa del Carmen

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