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Royal Hideaway Playacar

5.0 of 5 Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Royal Hideaway Playacar
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Royal Hideaway Playacar
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2,494 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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El Paso, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Best Resort in Playacar... Best in Playa del Carmen!!!' Everything is perfect.. Amazing Food... Staff... Service... and Scenery!' Just Perfect!' Can't wait to get Back!!! for the 3rd time!!!' Visited December 2013

Was this review helpful? Yes
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Alejandro A, Thank you for taking the time to post your review and for your wonderful comments. We are pleased to know that you enjoyed your stay at our resort and that we exceeded your expectations. Our staff takes pride providing personalized service, so that all of our guests have an unforgettable experience. It will be great to assist... More

Calgary, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my 3rd time in Mexico, stayed at this Royal Hideaway Resort from Nov 13-18, 2014 and it was a great experience. This is an incentive trip from our company ;-) so there's about 75 people from different cities and states Both from US and Canada. There's a couple of things I can say: Pros: - beautiful rooms (we... More

Was this review helpful? Yes
Fort Lauderdale, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I will begin by stating that this was our third visit to Royal Hideaway. Our first time, was November 2004 for our honeymoon, the second time was October/November 2005 for our Babymoon/1st Anniversary and our third time was this month, for our 10 year anniversary. For years and years, my husband and I have told friends and family about the... More

Was this review helpful? Yes 4
Belleville, New Jersey, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We spent 7 beautiful days in the sun while being catered to are needs. The food is gourmet, yes gourmet!!! Breakfast can be order through room service, or you can be served at the beach club (a la cart) or you can go to the enormous breakfast buffet. There us plenty of daily entertainment (water aerobics, ping ping, volley ball,... More

Was this review helpful? Yes
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Sue O, Thank you very much for sharing your comments with the readers of Trip Advisor and us. It is great to know that you have enjoyed the hotel and services provided, it always gives a boost to the staff when they know that a guest left happy. It is so nice to read you took advantage of the... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This is one of the best places I have been to. Food was great in all restaurants from appetizers to main course to desserts and unlimited alcoholic and soda beverages available. Staff was excellent, friendly and always available for your needs, Victor from the Grill has superb service, Sergio and Arianda always available with their daily activities. Pools and white... More

Was this review helpful? Yes 1
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear JoT8888, We are very pleased to know that you enjoyed your stay with us. Your words are the best incentive for us to improve our service and get better so thank you very much for this review. The staff at the resort will be very happy to know that we fulfilled your expectations (Victor, Sergio, Ariadna), Our constant aim... More

Alexandria, Virginia
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Bottom line - Would we go back - YES Worth the money - YES We've been to many all inclusives around the world and to Playa many times. The Hideaway ranks up there with the best we've been to. it is locate about a 15-20 minute walk to 5th Ave in the gated community of Playacar. So if you want... More

Was this review helpful? Yes 2
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Mike D56, For us it would be our pleasure to have you as a repeat guest. It is our constant goal to serve our visitors with the highest quality service in order to make their vacation an unforgettable and pleasant experience. Thank you for your review, we keep working on your suggestions about our restaurants and dining service. We... More

Aiken SC
Top Contributor
59 reviews 59 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Thius by far is the jewel in the crown of the Occidental hotels. The staff is so attentive, and I can not even begin to discribe the food. Throughly gourmet all the way from a fish fry poolside, hibatchi style dinoing in the asian restaurant to a 6 course wine tasting feast at Las Ventanos. The beach is pristine and... More

Was this review helpful? Yes 2
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear bja1945, Thank you for your review! Your nice words are very much appreciated. It is a pleasure to read that you had a wonderful time during your visit to Royal Hideaway and that you were very satisfied with the services provided by our staff at the resort. Thank you for recommending our hotel to other readers and future visitors.... More

Montreal, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

First visit and this is the best place for people who want to have no party, relax, best restaurant, food are so good, but this place is not for the one who want to have big party... Just to relax and stop rushing, quality of food is impressionable Well maintained clean, and beautiful palace Best for ever

Was this review helpful? Yes 1
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Andre S, Thank you for choosing Royal Hideaway as your holiday destination. We really appreciate your comments, our readers and future guests will be pleased to read about your experience. In fact, our resort is a perfect place to relax and rest, the atmosphere in the resort is an invitation to lay back and get pampered. The quality of... More

Los Angeles, California
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We came for our 20th wedding anniversary in November and the resort was virtually at capacity which may explain some of our issues. First let me say that his resort has beautiful grounds that are perfectly manicured, lots of delicious dining options and a great beach. Perhaps the most notable attribute is the incredibly friendly and helpful staff all over... More

Was this review helpful? Yes 1
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Busymom3681, From all of us at Royal Hideaway Playacar, thank you for choosing us to celebrate such a special occasion in your marriage as well as providing us with your feedback. We were happy to read that we were able to immediately correct the inconveniences you encountered during your stay. Thank you for your suggestions, we are already working... More

Oxford, Massachusetts
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We recently returned from a 12 day stay at the Royal Hideaway. This was our 10th visit, and I can still say it is the best I have ever found. We have tried other AI's in both Mexico and the Caribbean, and still, we come back to the Royal Hideaway. Upon arrival, we were welcomed with cool towels and champagne... More

Was this review helpful? Yes 7
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Kathy61950, It is very kind of you to write your warm impressions about our hotel. The kind feedback is self-evident. Allow me to express my appreciation for taking the time to share your thoughts with us, and to recommend Royal Hideaway to other guests. We are happy to read details about your stay with us. I am sure you... More

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Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(39)
  • Room service(30)
  • Very nice(23)
  • Breakfast buffet(17)
  • Dinner reservations(16)
  • Infinity pool(10)
  • Chef Table(7)
  • Resort next door(6)
  • Asian restaurant(4)
  • Dress code(4)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#12 Business Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#13 Luxury Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen

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