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Royal Hideaway Playacar

Travelers' Choice award winner
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Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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1 room 1 guest
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Royal Hideaway Playacar
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2,946 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (666)
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Frisco TX
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First time my husband & I did an all adults resort, loved it! It was so tranquil, it seemed people had similar interests, no "blasting" music just enjoying and relaxing with no agenda. The moment we stepped onto the property from the doorman to Ivan the concierge in the main lobby at check in we felt very much at home.... More 

Was this review helpful? Yes
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We first visited Royal Hideaway last year, and had an absolutely amazing experience and decided to return this year. Overall, we were not impressed this time. I will say, that the staff is absolutely amazing, and all the issues are definitely in management. Lets start with the good: - The staff. Like I stated above, they were absolutely amazing. Everyone... More 

Was this review helpful? Yes 6
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Brian S, Thank you for taking the time to post a review of your stay at Royal Hideaway Playacar. We are pleased that you enjoyed your stay but very disappointed that in this instance we failed to exceed your expectations. Please accept our sincere apologies that your stay was not quite as enjoyable as it was last year, we... More 

New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I first visited the Royal Hideaway three years ago on a girls' trip and was blown away! I returned August 19-24 with my boyfriend and was again delighted! We were greeted by Ivan who cheerfully and professionally check us in. While fulfilling our request for a specific location in the resort, we were pampered with a refreshing towel, glass of... More 

Was this review helpful? Yes 5
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Janorker, Thank you for choosing us one more time as your holiday destination. It is very kind of you to share details about your stay at Royal Hideaway. We are pleased to get your compliments about our staff, restaurants and resort. Our team works very hard to ensure that all guests thoroughly enjoy their time with us and do... More 

Portland, Oregon
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I honestly chose Royal Hideaway playacar based on the reviews I saw on trip advisor and I'm so glad I did! My priority was the food when doing my research for an all-inclusive in playa del carmen. I wanted food that was varied and not always buffet style and royal hideaway exceeded our expectations. The food was amazing and the... More 

Was this review helpful? Yes 3
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear mcruz24, Thank you so much for your comments. We appreciate your review and I am sure it will be helpful reference for other people looking for a proper resort just like you did before coming for a stay with us. We are glad to know that we exceeded you expectations with the service you received, our chef was happy... More 

Purvis, Mississippi
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My sister and I take many trips yearly and one week of those is always spent in Playa! You will never go wrong staying at the Royal Hideaway! I am all about LUXURY and cleanliness service and this place does above 100%! Our room service, amazing, always clean, and the view breathtaking.....From the amazing checkin staff, butlers, pool service, concierge,... More 

Was this review helpful? Yes 3
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear mmalbtwins, Thank you for sharing details about your recent visit at Royal Hideaway Playacar. We appreciate each and every word of yours. It is great to know that we already exceeded your expectations; your comments about our services are the best incentive to us to improve. To have you as a loyal guest is our reward, let us know... More 

Waco, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 1 week ago

My Wife and I booked 4 night trip to Royal Hideaway 8/12-8/16. We chose the Royal Hideaway due to it's reputation as an upscale all-inclusive resort. Our past experience has suggested that luxury and all-inclusive are mutually exclusive terms, but based upon friends' recommendations and online reviews, we took a chance on Royal Hideaway. We have 2 young children and... More 

Was this review helpful? Yes 21
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Bo J, Thank you for taking some time to write about your one day experience at our resort. We are very sorry to know that we did not fulfill your expectations. Just like our management already explained you by mails, We always give our best to make sure our guests have a pleasant stay at our resort and it... More 

Merriott, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in the Royal Hideaway Playacar for a week and it is one of the best hotels we have stayed in. The surroundings are excellent, while the food and service were amazing! As such this hotel is highly recommended and with no children allowed benefits from offering a relaxed and quiet atmosphere! Superb!!

Was this review helpful? Yes 1
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Thelonediver, Thank you for posting a great review of your stay at Royal Hideaway Playacar. We are delighted you enjoyed your stay and experienced exemplary guest service from the team. It would be a pleasure to have you as a loyal guest, let us know when you are coming back and we will make arrangements before your arrival. We... More 

Chicoutimi, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fourth times in paradise. Excellent service, better than expect each time. Friendly and cozy ambiance in all dinner tables. The food is a 5 stars +. If we ca we will be there next year. The best vacation site to have a splendid white sand beach...

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Mario C, Thank you for choosing Royal Hideaway as your holiday destination. We really appreciate your comments, our readers and future guests will be pleased to read about your experience. We are happy to know that you may visit us again as we certainly look forward to welcoming you again in a near future. Warm regards, Ivet Patiño Guest... More 

Exeter, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at Royal Hideaway in May and whilst there is some wear and tear on the decor, we had a lovely time. The team really looked after us, the food and drinks were great and our Concierge couldn't do enough for us.

Was this review helpful? Yes 1
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear TheBlueCatCleo, Your rewarding notes are very much appreciated by the Royal Hideaway Family. Thank you for your kind comments. It is a pleasure to read that you had a wonderful time during your visit and that you were very happy with the services provided by our associates. Thank you for recommending our hotel to other readers. We hope to... More 

Washington DC, District of Columbia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Overall, this resort is great! I stayed with my girlfriend in this resort for 10 days with the intention of going on multiple excursions, trips, and activities.. We had every intention of getting out there to see the local culture and seeking adventure -- however, as soon as we reached the resort, we decided to cancel all plans to just... More 

Was this review helpful? Yes
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear WongTime: Thank you for choosing Royal Hideaway as your holiday destination. We really appreciate your comments, our readers and future guests will be pleased to read about your experience. We have an extraordinarily high rate of return visitors, mainly because of our beautiful resort and quality in our services, the staff and the atmosphere here that is quiet and... More 

Hotel Review Summarization

What travelers say

  • Las Ventanas(32)
  • Room service(23)
  • Very nice(18)
  • Breakfast buffet(11)
  • Infinity pool(7)
  • Dinner reservations(6)
  • Chef Table(5)
  • Beach chairs(3)
  • Resort next door(3)
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Beach (5)
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Infinity Pool (1)
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Pool (8)
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The Hotel (49)

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Pool/beach area (18)
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View from room (3)
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