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Royal Hideaway Playacar

5.0 of 5 Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Royal Hideaway Playacar
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Royal Hideaway Playacar
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2,538 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed for the second time at the lovely adults only Royal Hideaway in Playacar. The staff can't do enough and the food in the restaurants is exquisite and beautifully presented. Pool and beach a delight and would thoroughly recommend to anyone wanting a nice break

Was this review helpful? Yes 1
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Love: The hotel is located on a beautiful Playacar beach walking distance to Playa del Carmen. It is set in a tropical garden with cosy hot tubs and pools throughout. It is also adult only and tends to be quiet, especially in the evenings there is not much going on. The beach is absolutely incredibly beautiful. The hotel also has... More 

Was this review helpful? Yes 3
EI, NC
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

As others have said, they service and food are second to none. The staff are amazing. The grounds are beautiful and very well kept. It's a joy just to walk around the resort. The pools were great and beach is as well. There isn't much for evening entertainment, but that was fine for us as we aren't night owls. We... More 

Was this review helpful? Yes 1
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Prodock, Thank you for your observations and for taking some time to share details about your recent visit at Royal Hideaway Playacar. It was our pleasure to assist you during your stay and most importantly to know that you choose our resort as your holiday destination. Our staff will be very happy to know that we fulfilled your expectations.... More 

Rolla, Missouri
Top Contributor
96 reviews 96 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I hope not to get to but long but it's hard to sum it up in a few words. Our travel dates were 12/12 through 12/19/14, the weather was perfect our week there. This was our second trip to this resort, we last visited in 2003. Since our first trip we have measured every resort that we have traveled to... More 

Was this review helpful? Yes 2
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Flamingo Travel, Thank you for choosing Royal Hideaway Playacar as your holiday destination. We are happy to know that you gave us the opportunity to make your stay a great experience at our resort. Your detailed comments will definitely be very helpful for us and our future guests/visitors. Indeed, the service at our restaurants; food and professional staff as... More 

Toronto, Canada
2 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Reviewed this resort last year and wasn't impressed. My wife made some really nice friends during our stay last year and arranged a reunion from December 3 - 10 at the a Royal Hideaway. I wasn't thrilled about the prospect of returning based on the fact that the resort was in rough shape when we were there in December 2013.... More 

Was this review helpful? Yes 3
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Mark C, Thank you for your comments. It is nice to read that once again you choose Royal Hideaway Playacar for your holidays. Our resort has an extraordinarily high rate of return visitors and we are happy to know you are one of them. That itself speaks about our service. We apologize for the inconvenient you had with other... More 

Nacogdoches, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Enjoyed our stay at The Royal Hideaway. Our room was nice, with a great patio, we had four rooms and they made sure we were all together. Our Concierge was helpful and took care of our needs. For an All Inclusive, the food was good, not much "Mexican" food to choose from, but they do have the option to order... More 

Was this review helpful? Yes 3
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Jennifer S, Thank you for sharing details about your lovely experience at Royal Hideaway Playacar, We are glad to know that you really enjoyed your stay at the resort. Your opinion is very important for us and I am sure all your positive comments are going to be very well received by other Trip Advisor readers and future guests.... More 

Toronto, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me begin this review with a brief introduction. Last year, at the exact same time my husband and I booked a two week stay at this resort. We reserved an oceanfront premium room with our tour package. When we arrived at the hotel, they did not have our room upgrade available and instead placed us in a room with... More 

Was this review helpful? Yes 9
Shelton
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My girlfriend and I were looking for a quieter, adults only, all-inclusive resort in Mexico. We had stayed in February in Cancun on the strip and found it too loud and production line like. Our travel agent recommended this resort and we were not disappointed. In order to get there we flew to Cancun and took a shuttle (45 minutes)... More 

Was this review helpful? Yes 3
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Ed H, Thank you for taking the time to provide details of your stay with us. We value your feedback as it allows us to continuously improve upon the high standards of service we strive for. We are happy to read that you enjoyed all the facilities but above all that you are taking our resort as an option... More 

New York City, New York
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Its about 45 minutes taxi ride from the Cancun airport, check in is lovely, champagne, beautiful lobby, friendly staff. The hotel is elegant and much of it outdoors, open courtyards, little decorative rivers, gardens surrounding the villas are kept groomed. The best part of this hotel: the genuinely friendly staff and the excellent restaurants! My husband and I stayed here... More 

Was this review helpful? Yes 4
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Loverbunny29, Thank you for choosing Royal Hideaway Playacar as your holiday destination. We are happy to know that you gave us the opportunity to make your stay a great experience at our resort. Your detailed comments will definitely be very helpful for us and our future guests/visitors. Our resort has an extraordinarily high rate of return visitors and we... More 

Farmingdale, New York
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here based on recommendations. The service was excellent! Our concierge couldn't have been more accommodating. She even arranged for morning coffee each day (room service) and arranged for breakfast room service eay morning for our departure date. The wait staff in all of the restaraunts were excellent! The poolside bartenders were friendly and fast. The beach was perfection and... More 

Was this review helpful? Yes 4
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear amoorern77, Thank you for taking some time to share details about your recent visit at Royal Hideaway Playacar. It was our pleasure to assist you during your stay and most importantly to know that you choose our resort as your holiday destination. Our staff will be very happy to know that we fulfilled your expectations. We apologize for the... More 

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Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(39)
  • Room service(30)
  • Very nice(23)
  • Breakfast buffet(17)
  • Dinner reservations(16)
  • Infinity pool(10)
  • Chef Table(7)
  • Resort next door(6)
  • Asian restaurant(4)
  • Dress code(4)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Caribbean Online Mgt Corp., Expedia, Cheap Tickets, BookIt.com, getaroom.com, Despegar.com, Odigeo and Tingo so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Spa Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#12 Business Hotel in Playa del Carmen
#13 Luxury Hotel in Playa del Carmen
#14 On the Beach Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen

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