We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Royal Hideaway Playacar

Travelers' Choice award winner
Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Royal Hideaway Playacar
Professional photos View all
Browse nearby
Royal Hideaway Playacar
Write a Review

2,730 reviews from our community

Traveler rating
    2,010
    474
    141
    71
    34
See reviews for
205
1,655
43
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (603)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2730)
  • Mar-May only
    (824)
  • Jun-Aug only
    (613)
  • Sep-Nov only
    (593)
  • Dec-Feb only
    (700)
All months
Marbella, Spain
Contributor
15 reviews 15 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

I don’t really know how to praise this resort enough. This was our fifth year at The Royal Hideaway and on arrival Manuel opened our car door with a huge smile and a welcome home. This is what you get at The Royal Hideaway whether it is your first or returning visit. You are made to feel very special and... More 

Was this review helpful? Yes 1
St. Paul, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

So glad to be back for the third time to the Roal Hideaway which is the most elegant all inclusive on the Mayan Riviera. Our favorite building is building 26 and as we were assigned to building 29 I approached Hector to see if we could move to 26 the next morning .He took care of the move immediately and... More 

Was this review helpful? Yes 1
St. Albert, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a marvellous vacation resort. This is our third time here. We are in unit 26 and the accommodation is great. We have received excellent help from our concierge, Hector, and when we come back again, we would also like a ground floor room in building 26. We will probably come back at either December or Javuary next. Lawrence... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just returned from 6 days at the Royal Hideaway Playacar. We have traveled extensively and were looking for a quick getaway without our children. What a delight! The beach (very important to us) was spectacular and fantastic for long walks, the infinity pool was very relaxing, and the resort itself is lovely. We were pleasantly surprised by the quality... More 

Was this review helpful? Yes 3
Long Island City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The staff is very accommodating and courteous. They go out of their way to make your stay memorable. The food was delicious and the service was great. Juan Tuz our bell boy was especially helpful. He always brought a smile to our face each and every day. Also our concierge Aron Vega help us with every little detail. I would... More 

Was this review helpful? Yes
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Everybody does its best to welcome you and help you, with a smile and nice words! The food is really tasty and refined, and nicely served (many excellent restaurants). The service is first class throughout the hotel (front desk, restaurants, bars, concierge) and if there is something wrong you call the front desk and the problem is solved right away.... More 

Was this review helpful? Yes
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We are a couple in our early 40s and this was our first time to playacar. Great things about the resort- 1. The service. Great staff, very helpful, pleasant and hard working. 2. clean rooms, great house keeping staff. 3. Beach is huge and awesome. Super wide and great for swimming w nothing weird in the water. You can see... More 

Was this review helpful? Yes 9
Toronto, Ontario, Canada
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I just spent wonderful week at the Royal Hideaway in Playacar. Like any resort there are positives and negatives but for the most part the Royal Hideaway gets it right. I would give it very high marks for value; it offers a high end experience at a reasonable price. It won’t be the lowest cost resort you... More 

Was this review helpful? Yes 3
St. John's, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I chose a last minute direct flight trip to Mexico and this hotel was recommended. We had not been to Mexico for 29 years ....and then just by cruise ship.... and were not expecting anything too upscale. The Royal Hideaway is 5 star all the way. Our room was in Villa 31, ground floor with a view... More 

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The staff were incredibly nice and accommodating and the restaurants were really nice. Las Ventanas food was great. If you are signing up for the golf package, know that the course is an hour drive away so I thought it was worth playing across the street at the Hard Rock course.

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Las Ventanas(32)
  • Room service(24)
  • Very nice(18)
  • Breakfast buffet(12)
  • Infinity pool(7)
  • Dinner reservations(7)
  • Chef Table(5)
  • Beach chairs(4)
  • Resort next door(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,685 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2506)
Viewed
Hotel & grounds (471)
Viewed
Pool/beach area (679)
Viewed
Bathroom (35)
Viewed
View from room (79)
Viewed
Dining (361)
Viewed
Room/suite (231)
Viewed
Family/play areas (7)
Viewed
Business center/function rooms (7)
Viewed
0:51
Videos (10)
Viewed
Other (626)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (138)
Viewed
Amenities (13)
Viewed
Beach (5)
Viewed
Infinity Pool (1)
Viewed
Luxury Room (27)
Viewed
Pool (8)
Viewed
Restaurants and Bars (35)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
View from room (1)
Viewed
Pool/beach area (5)
Viewed
Room/suite (8)
Viewed
Dining (12)
Viewed
Hotel & grounds (9)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question