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All 199 Playa del Carmen hotels

Royal Hideaway Playacar

5.0 of 5 Resort (All-Inclusive)   |   Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Ranked #15 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
LWUEST2014 Pasadena, California, United States
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2,387 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Pasadena, California, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

One of our best (possibly even THE BEST) vacations ever! The hotel was beautiful, clean, well-maintained. The grounds, pool, beach, rooms, restaurants - all were impeccable. Every single hotel staff member was courteous, professional, helpful, friendly and each one seemed to love their job. We went in the second week of September - which is considered rainy season in Playa... More

Was this review helpful? Yes 4
Weatherford, Texas
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We upgraded to the presidential, what a room. The place was so well kept and such a beautiful beach. We relaxed, met some wonderful folks and really enjoyed our vacation. Golf right across the street, walked down the beach to Senior Frogs and had $20 massages. Weather could not have been better. The staff was nice but not overly friendly.... More

Was this review helpful? Yes 1
Isle of Man, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from my trip to Royal Hideaway. Have to say you can't fault the hotel in much. The beach looks like it's photoshopped as the sand is so perfect and the seal so blue, it can't be real - but it is. The rooms are nicely sized with the walkin wardrobe a very nice touch. The beds are also... More

Was this review helpful? Yes 2
Charlotte, North Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Outstanding place for couples. Don't go here if you want to get drunk and party. DO go here if you want to have the most romantic, most outstanding service, food, accommodations, attention to detail. Every thing was top of the line from arrival to departure. Was our first visit. We will now go back every year. Especially loved the Zumba... More

Was this review helpful? Yes 2
Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear smoormar Thank you for taking the time and tell us about your experience. We are thrilled that you enjoyed our resort, the food, and the activities, our top priority is our guest's satisfaction, we feel very happy that this was your case! Thank you again and we will be waiting for you with our arms opened in your next... More

ny
Senior Reviewer
10 reviews 10 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Agree with all the other enthusiastic reviews. Very romantic. For our anniversary, we were welcomed with red and white balloons hanging from the ceiling. On the bed, 2 towels manipulated to look like 2 swans facing each other so that their beaks formed a heart surrounded by rose petals. There was a bottle of champagne and a bubble bath with... More

Was this review helpful? Yes 3
Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear cleopatrany It is very rewarding to read your review. We feel very happy to know that you has a wonderful stay with us. We try to surprise all our guests with small details as the ones you mentioned, it is our goal to exceed our guest's expectations, and we are happy to know that we accomplished that with you.... More

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my 3rd time at RH & I truly love it. The facilities are beautiful & clean, the food is fantastic & the service is great. I felt the service was slightly better the last time I was there but last time, I was spoiled. So I can't really complain. Arely, Christian, Mariano & Genaro really made this years... More

Was this review helpful? Yes 1
Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Krobinsonnyc Thank you for taking the time and share your experience at Royal HIdeaway. We are pleased to hear that you had a wonderful experience one more time. We will let Arely, Christian, Mariano and Genaro know your comments. They will feel very proud to know that they exceeded your expectations. We hope to see you very soon again... More

Gaithersburg, Maryland
Contributor
11 reviews 11 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

The Royal Hideaway Playacar is an elegant and relaxing vacation spot. The property is absolutely gorgeous, very well manicured and looked after constantly. The rooms are clean and decorated very nicely. The only complaint with the room was the air-conditioning. The room never really cooled down enough, at least to my expectation. They did provide a standing fan which really... More

Was this review helpful? Yes 1
Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Linda1152 Thank you for sharing your experience and even more for coming back to this wonderful place! It is flattering to know about your recent stay with us. Regarding your comments about the air conditioning, we are sorry to hear that we did not accomplish your expectations. We share your comments with the maintenance department to avoid a future... More

Woodbridge, VA
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed 1 week ago

Our visit to the Royal Hideaway was a short, but pleasant one. Making a long weekend of Labor Day, we arrived on Saturday with a departure of Tuesday. Our arrival was early in the day, about 11:30, and we were greeted with cool face towels and an offer of sparkling wine. We had booked this trip through the US Airways... More

Was this review helpful? Yes 4
Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear imerk Thank you so much for your beautiful comments about your recet stay with us. We are really happy to read that we exceeded your expectations and that you enjoyed your room, the food, and the service. It is really flattering to know that your experience at the Chef's table was beyond your expectations. That is the purpose of... More

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Quality all-inclusive hotel within an hour of Cancun airport with the great weather you'd expect! Nice touches like a glass of champagne on arrival and butler service (to help with unpacking, reservations etc) in each of the buildings serving approx 6-8 rooms are part of the Leading Hotels of the World service you'd expect. Resort is small enough to enjoy... More

Was this review helpful? Yes 1
NJ, USA
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Actually still staying at the resort, but by far the best place we have stayed at ever in all of Mexico. We were at another Hotel for the first day of our stay and were very displeased, and changed hotels to the RH. Exceeded expectations ! Service is impeccable, Grounds are lush and beautiful, beach and pools are the best... More

Was this review helpful? Yes 4
Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Jand TLB It is very rewarding to read your review, we feel very happy to know that your experience was great with us. You mentioned the grounds, beach, and pools which can be close a bar or private in the middle of the gardens. It's great to know you enjoyed the location and the food. Thank you for choosing... More

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Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(39)
  • Room service(30)
  • Very nice(23)
  • Breakfast buffet(17)
  • Dinner reservations(16)
  • Infinity pool(10)
  • Chef Table(7)
  • Resort next door(6)
  • Beach chairs(4)
  • Asian restaurant(4)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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