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Royal Hideaway Playacar

Travelers' Choice award winner
Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Royal Hideaway Playacar
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Royal Hideaway Playacar
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2,808 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Where do I begin.... There is much to say about this resort but I'll try to keep it short & sweet. Many pluses to mention and truly only one draw back which is out of anyone's control (governed by Mother Nature). Let's start with all the Pros: -truly a 5-star rating hotel, not only meeting but often surpassing all expectations.... More 

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Virginia Beach, Virginia
Contributor
17 reviews 17 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

The service at this resort is wonderful. Our concierge Olena was wonderful to us. I had some respiratory infection the second day and required a doctor - She had one there in 30 minutes! He diagnosed me and brought the proper medication. She made all of our dinner reservations and brought ice to our room everyday! The food was really... More 

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Ranger, Georgia, United States
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The resort was beautiful! The staff helped us with whatever we needed and the food was good at all the restaurants. The bar staff was great. My only complaint is I wish the pools stayed open later. They close at 7:00pm and we were out 2 days on excursions, so we never used any of the pools. This resort is... More 

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Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Cindy T, From all of us at Royal Hideaway thank you for choosing us to celebrate such a special occasion in your marriage as well as providing us with your feedback. We are happy to read that you loved our beautiful resort. We will definitely take seriously your suggestion about keeping the pools open until late time. It is... More 

Bournemouth, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Beautiful looking hotel. Comfortable room, but daily struggle to get decaf coffee and milk. Also (even after 3 requests) the nightly turn down service arrived before 6.00pm just as I was showering. I resented having to queue for the buffet breakfast every morning. Yes I could have ordered room service but as a solo traveller I like to get out... More 

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Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Margaret F, Thank you for choosing Royal Hideaway for your holiday destination. We really appreciate the comments you provided for our readers and new guests. It is nice to know that you enjoyed the atmosphere at the resort, the food, the friendly and professional service we strive to provide to all of our guests, you seemed to be really... More 

ny
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Very disappointed in this resort.The hotel needs to be upgraded.We could never find the concierge to make dinner reservations.There is no nightlife at all.There was a thunderstorm on our last night that flooded our room.We were kept awake all night by the workers sweeping the water off the balcony.I travel a lot and stay in all 5 star hotels.This was... More 

Was this review helpful? Yes 2
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear patti616, It is nice to read that you choose Royal Hideaway Playacar for your holidays on June 2014. We apologize for the inconvenient you had with the room during a rainy night; I can assure you that we try to keep safe and always please all of our guests at the resort and that is why it is surprising... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Great hotel....the restaurants were exceptional except for the Italian restaurant. I would skip that one all together. I traveled with a group of friends and it was a great time. The hotel does need a bar that is open late and caters for the peeps not on a honeymoon. But it was a great stay, excellent service, great food and... More 

Was this review helpful? Yes 1
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Vacay_friends, We are so happy to read your review, thank you so much for taking a few minutes of your time to share your recent experience at Royal Hideaway Playacar! It´s glad to know that you had a nice and relaxing time during your stay with us and it´s even better to know that you came with friends and... More 

Jersey Shore, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel far exceeded my expectations. I just got back from a week stay there (for my honeymoon) and I can't say enough wonderful things about this place! From the food, to the people to the grounds, it was all amazing. The food--I know all-inclusives don't always have the best food, but RH was an exception. The food was always... More 

Was this review helpful? Yes 1
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear SWM18, Thank you for your motivating and sweet words. We really appreciate it. We are the ones with no words anytime a guest is leaving with such beautiful memories. It was our pleasure to assist you with anything you needed during your stay at Royal Hideaway. We are happy not only because of your kind comments but also because... More 

Oxford, CT
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I just returned from the resort. This was our second visit. We were so happy with this resort. It is a quaint resort, and definitely very quiet in the evening. It is for romance .Our second visit was more than outstanding! The property is located in Playacar. You can walk to the town or bike ride. We... More 

Was this review helpful? Yes 1
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Christine L, It is so nice from you to take some time to write a review about our resort which is already your second home away from home. Thank you for your kind words and appreciation. We are very pleased to know that you enjoyed your stay with us. The staff will be very happy to know about it.... More 

San Antonio, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had the most amazing time at the Royal Hideaway playa car. The service was great. From the time we walked in until the time we left the service was on point at all times. The Room service food and the amenities were great. Our daughter was married there and The details of the wedding and the setup far exceed... More 

Was this review helpful? Yes 1
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Missy G, Thank you for your warm words. It was a pleasure to assist your daughter with all the arrangements for the most important day in her life. Thank you for choosing us as your wedding destination. We are very happy to be part of that special day. Please let us know in advance when you and your family... More 

New York City, New York
Contributor
20 reviews 20 reviews
20 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned from the Royal Hideaway. Beautiful grounds and hardworking, efficient workers. Check in was no problem. The front desk was friendly and efficient as well. I did not view this resort as an “old folks” resort s I read from the many reviews but did see a mix of all ages. I wish to give special thanks to... More 

Was this review helpful? Yes 2
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear Money D, We really appreciate the time you are taking to share your opinion about your recent stay at our Resort. It is great for us to know that we already exceeded your expectations; your comments about our services are the best incentive for us to improve. We keep working according to your opinion and all your experience is... More 

Hotel Review Summarization

What travelers say

  • Las Ventanas(32)
  • Room service(23)
  • Very nice(18)
  • Breakfast buffet(11)
  • Infinity pool(7)
  • Dinner reservations(6)
  • Chef Table(5)
  • Beach chairs(3)
  • Resort next door(3)
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