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Royal Hideaway Playacar

Travelers' Choice award winner
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Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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1 room 1 adult
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Royal Hideaway Playacar
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3,201 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

My friends and I have just returned from our 6th trip to the Royal Hideaway. Once again, it was a wonderful trip. The resort is all-inclusive and adults only. The service and food are perhaps the best in all of Playa del Carmen. We have tried other resorts and they have all been very nice and the food was always... More 

Helpful?
Thank Nancy K
Saint Louis, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is the resort for those who want to relax...if you're looking for dance club music and lot's of activity, you should go elsewhere. If you're looking for a peaceful week of great food /drink and terrific service, this place is for you. High-end booze selection and the food is far better than one typically expects at an all-inclusive. This... More 

Helpful?
Thank ben c
Essen, Germany
Level Contributor
78 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The resort has a wonderful beach where both walking and resting are very pleasant. The quality of the sand is very good. If the sea is too rough to swim there are swimming pools with sea water. One of them is extremely large and very close to the sea so one can get the impression of swimming towards the sea,... More 

Helpful?
1 Thank ermes73
Teresa A, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Firstly I would like to apologise in our delayed response, however we appreciate the time you have taken to write such a highly recommended review about our resort. I will be sure to inform our waiters on their exceptional serivce, and we look farward to hosting you again in the near future as our honored guest, Kind... More 

morton grove
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After studying hundreds and hundreds, for hours and hours, travelers reviews, of resorts in Riviera Maya, my Wife and I chose The Royal Hideaway. We picked a winner! This was our first time experiencing an all-inclusive resort and we really enjoyed it. At the restaurants, 90 percent of the time, I couldn't even pronounce the food I was ordering, but... More 

Helpful?
1 Thank jeff j
Teresa A, Gerente at Royal Hideaway Playacar, responded to this review

Dear Mr. and Mrs. Johnson, We apologise in our delayed response, however we take great pleasure reading your wonderful review regarding our resort. Here at the Royal Hideaway we do everything possible ensuring your stay is nothing less than exceptional, and we are thrilled to hear we met your expectations. I will ensure that our employees hear about your kind... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My mum and I enjoyed a ten day stay at this wonderfully relaxing hotel. The shared facilities are excellent - pools, gardens, beds and restaurants especially. The rooms are comfortable but a little dated. We were informed by the hotel that they plan to modernise and refurb them which would likely increase my rating from a four to a five.... More 

Helpful?
1 Thank hof100
Teresa A, Gerente at Royal Hideaway Playacar, responded to this review

Dear Honorable Guest, We sincerley apologise for our delayed response, We take on board fully your review regarding our resort and your dining experience. I will be taking the appropriate acction nessesary to ensure we provide a wide variety of cusine to mantain our exceptional standard. I am thrilled to hear our staff have given you an enjoyable stay, and... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Booked for a weeks scuba diving and relaxing. This hotel is everything I hoped for relaxing quiet and peaceful. Accommodation is to a good standard, staff helpful and always happy to assist. We visited all restaurants and spa. Pool and beach area clean and relaxing. Dived through padi centre attached to hotel, diving was great, although equipment provided away from... More 

Helpful?
Thank steve MDswan
Teresa A, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We apologise in our delayed respose, Here at the Royal Hideaway we take great pleasure in reading your wonderful review about our resort. I will be sure to inform our employees about your kind words, and we hope to see you again in the near future, Kind Regards More 

The Netherlands
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We just returned from a nine day stay in this beautifull hotel. It was our second time we stayed here. We asked in advance for the same room in building 25 (la Tulipa) en got the same room. A nice service!. Our concierge was Adrian who organised a beautifull surprise in our room (roses, champagne, strawberries with white chocolate and... More 

Helpful?
Thank Roelof-and-Jacoline
Teresa A, Gerente at Royal Hideaway Playacar, responded to this review

Dear Honored Guests, We apologise in our delayed response, However we are deeply honored with your excellent review about our resort, and thrilled to hear you had a great experience on your anniversary. I will be sure to inform your consierge on his great service, From everyone here at The Royal Hideaway, we look forward to seeing you again in... More 

Green Bay, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We arrived at the Royal Hideaway under unusual circumstances. We were staying at their sister resort Allegro Playacar. The building that our room was in caught fire while we were off the resort on a catamaran ride. We arrived at the Royal Hideaway horribly under dressed and probably smelling a bit like smoke. Even with our unusual arrival at the... More 

Helpful?
4 Thank Danielle M
Teresa A, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you sincerely from all of the team here at The Royal Hideaway, we are thrilled to hear about your great experience at the resort. We apologise for the inconvienience at the Allegro, but we were more than happy to accomodate you here, and we are glad you felt at home with us. I will be sure... More 

Vancouver, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have just returned from a 9 day stay at the Royal Hideaway, Playacar. The grounds are wonderful and so carefully maintained. Accommodation is in one of the eleven two or three storey villas spread out along winding paths. We visited at the end of January so the complex was not full which meant we never had trouble finding loungers... More 

Helpful?
1 Thank Russell050
Teresa A, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We appreciate the time you have taken to write such a datailed wonderful review about our resort. It is our job to do everything possible here at the Royal Hideaway to make your all-inclusive stay a unique experience, and we are thrilled to have succeeded. I will be sure to show our team your kind words and... More 

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 1 week ago

My first tip would be to schedule a PRIVATE transfer from the airport to the resort. We waited for around 30 minutes for pick up, and were in a van for almost 2 hours making our way to the resort. We were the last drop off based on location. It took less than an hour to get back to the... More 

Helpful?
Thank AmyE242
Teresa A, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We take very seriously your feedback here at The Royal Hideaway and we are very disapointed you experienced anything less than a luxurious stay with us. However we appreciate the time you have taken to write this review about our resort and we will be taking the appropriate action nessesary for a situation like yours never to... More 

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