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Royal Hideaway Playacar

Travelers' Choice award winner
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Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Royal Hideaway Playacar
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Royal Hideaway Playacar
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2,901 Reviews from our TripAdvisor Community

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    2,135
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Commack, New York
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

After about a 45 minute drive from Cancun airport, and a couple of minutes through what seems like a neighborhood, we pull through the gates into our home for the next 6 days. Checkin is sitting at a desk, not standing at a counter. A glass of Champagne and a moist cool towel are just whats needed after a day... More 

Was this review helpful? Yes
Westwood, New Jersey
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just came back from the RH 7/29/2015. This is not one of your mega hotels. Has approx. 200 rooms. For myself this was a positive. I can not say enough on how terrific the service was at the hotel. Everyone is so friendly and gracious, they really make you feel welcome. The food was really very good. I think if... More 

Was this review helpful? Yes 5
Montreal, Canada
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Incredible hotel for couples (18+ hotel). Luxury, great food and beautiful beach. We had one of the two junior suite with ocean view. A little expensive but it worth it. We stayed for 10 days in this hotel and we will return in the future for sure. Service and restaurants were 5 stars. Hotel is at a walking distance to... More 

Was this review helpful? Yes
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear robinnn41, Thank you very much for your terrific comments following your recent stay at Royal Hideaway Playacar. We are delighted to hear that you enjoyed your experience with us so much. We are also very pleased to hear that you had the opportunity to dine in our restaurants and your recommendation is very much appreciated. Please contact us directly... More 

Orlando, Florida
5 of 5 stars Reviewed 4 days ago NEW

Stayed a week in July. The Staff is fantastic. The food presentation,service, and taste is first class. We dined at all the restaurants and rated them all a 10.It is a wonderful resort to just relax and be pampered.The deck is great for lunch with great drinks and many great choices to eat. Will be returning again.

Was this review helpful? Yes
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear 721marshallb, Thank you for the wonderful comments shared with our future visitors and readers on Trip Advisor. We are glad knowing that you had a great time at the resort. We give our best to make sure our guests go back home with beautiful memories. We are looking forward to welcoming you again; to have you as a loyal... More 

Dublin, Ireland
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for a week in January for our honeymoon. Cannot rate it highly enough we had an amazing time. The food was fantastic, staff were amazing and the grounds were beautifully kept. The only drawback was the room which was not really in keeping with everything else but it was still perfectly fine and very clean. If you are... More 

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Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear smurf979, Thank you for choosing Royal Hideaway Playacar as your holiday destination. We are happy to know that you had a great time at the resort. Your comments will definitely be very helpful for us and our future guests/visitors. Our resort has an extraordinarily high rate of return visitors and we would be pleased to have you as a... More 

Fort Worth, Texas
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Our recent stay at Royal Hideaway Playacar was our first adults only resort, as well as the first time we spent this much money on a resort. I am sorry to say it didn't really feel worth the price for the following reasons: 1) we stayed in room 2214 from July 16-23 and there was a really bad problem with... More 

Was this review helpful? Yes 8
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear kbruce78, Thank you for your review. We appreciate the time you took to share with us and our future visitors about your recent visit to Royal Hideaway. It is good to know that you had a nice stay, however, it sadden us to hear that you had some inconveniences too. As your personal concierge explained you, the resort is... More 

Washington DC, District of Columbia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed for 4 days, not hardly long enough. The greatest compliment I can give is that we are already planning our return trip to this beautiful resort. The rooms are CLEAN, service is great, and food/drinks were good. They even surprised us with rose petals and balloons in the room. The ONLY reason I did not... More 

Was this review helpful? Yes 5
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear the_oneils, Thank you for choosing Royal Hideaway Playacar as your holiday destination. We are happy to know that you had a great time at the resort. Your detailed comments will definitely be very helpful for us and our future guests/visitors. We apologize for the inconvenient you went through at the Spa, as our Spa Manager herself mentioned to you,... More 

New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed between July 16-20. Overall I believe the resort is beautiful and well maintained. The staff is very courteous although now they are short staffed. Service at the pool isn't bad but isn't great in terms of time. People have raved about the food- the food is good not great. The beach was nice but around... More 

Was this review helpful? Yes 1
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear MahirN, On behalf of all the Royal Hideaway staff I would like to thank you for choosing us as your holiday destination. We are very happy to read details about your experience during your stay with us at Royal Hideaway Playacar. We really appreciate your valuable comments; it is a motivation for us and also a helpful reference for... More 

Scottsdale, Arizona
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I returned for our 4th visit to the Royal Hideaway for our stay July 9th-12th. In speaking with the many return guests and from the reviews here, that makes us practically newbies to the Hideaway! This time, however, was our best stay yet! I have read that the hotel sold, but if that is true, the effect... More 

Was this review helpful? Yes 5
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear DesertTravellers_01 We are so happy to read your review, thank you so much for taking a few minutes of your time to share your recent experience at Royal Hideaway Playacar! It´s glad to know that you had a nice and relaxing time during your stay with us and it´s even better to know that you are already one of... More 

Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My sister and I stayed at Royal Hideaway Playacar in July of 2015. My impressions of resort: Pros: Food! If food is your thing, this is the resort for you! Breakfast is a buffet served at restaurant Spices. This is an elegant dining room, with seating both indoors and out; the whole restaurant is ocean-view. The food is kept indoors,... More 

Was this review helpful? Yes 4
Ivet_Pat, Guest Experience Department at Royal Hideaway Playacar, responded to this review

Dear ErinfromFortWorthTX, Thank you very much for your review. We are happy to read details about your experience with us at Royal Hideaway Playacar. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference to our readers and future guests. It seems like you and your sister really took advantage of all the... More 

Hotel Review Summarization

What travelers say

  • Las Ventanas(32)
  • Room service(23)
  • Very nice(18)
  • Breakfast buffet(11)
  • Infinity pool(7)
  • Dinner reservations(6)
  • Chef Table(5)
  • Beach chairs(3)
  • Resort next door(3)
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