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Royal Hideaway Playacar

5.0 of 5 Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Royal Hideaway Playacar
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Royal Hideaway Playacar
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2,497 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glen Gardner, New Jersey, United States
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have traveled at great length including every island/destination in the Caribbean. This is our second trip to the Riviera Maya. Honestly, I didn't think anywhere could top the resort we stayed at during our last trip here; however, I stand corrected. Royal Hideaway IS most definitely THE LEADING HOTEL OF THE WORLD!! My family own a chain of one... More

Was this review helpful? Yes 5
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Lstsmt, Thank you for choosing Royal Hideaway for your visit to the Riviera Maya and for taking the time to provide such a detailed review of your stay at our resort; we were glad to read that you enjoyed the friendly, warm, attentive and professional service we strive to provide all of our guests. It is very important for... More

Turlock, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I spent nine days at this lovely resort. I had read reviews for hours before choosing to stay here and so glad we found it. It's a small and relatively quiet resort which made it perfect for us. We loved the attention to detail and the focus on service. From the time you arrive to check in... More

Was this review helpful? Yes 2
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Kewturlock, Thank you for choosing Royal Hideaway for your visit to the Riviera Maya and for taking the time to provide such a detailed review of your stay at our resort; we were glad to read that you enjoyed the friendly, warm, attentive and professional service we strive to provide all of our guests. It is very important for... More

Santa Barbara, California
Contributor
19 reviews 19 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My girlfriends and I stayed at the Royal Hideaway for a birthday celebration and in my opinion, the resort provided a great experience - especially for the price! The rooms are modern and comfortable, the property is well maintained and beautiful, the staff was incredibly accommodating and so helpful, and for an all-inclusive resort, I thought the food was really... More

Was this review helpful? Yes 1
El Paso, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Best Resort in Playacar... Best in Playa del Carmen!!!' Everything is perfect.. Amazing Food... Staff... Service... and Scenery!' Just Perfect!' Can't wait to get Back!!! for the 3rd time!!!' Visited December 2013

Was this review helpful? Yes 1
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Alejandro A, Thank you for taking the time to post your review and for your wonderful comments. We are pleased to know that you enjoyed your stay at our resort and that we exceeded your expectations. Our staff takes pride providing personalized service, so that all of our guests have an unforgettable experience. It will be great to assist... More

Calgary, Canada
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my 3rd time in Mexico, stayed at this Royal Hideaway Resort from Nov 13-18, 2014 and it was a great experience. This is an incentive trip from our company ;-) so there's about 75 people from different cities and states Both from US and Canada. There's a couple of things I can say: Pros: - beautiful rooms (we... More

Was this review helpful? Yes 1
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Roxanne O, Thank you for sharing your experience about your recent stay with us at Royal Hideaway Playacar. We really appreciate it. We are very pleased to know that one more time you enjoyed your stay with us. Our staff will be very happy to know about it. Your words are the best incentive for us to improve our... More

Fort Lauderdale, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I will begin by stating that this was our third visit to Royal Hideaway. Our first time, was November 2004 for our honeymoon, the second time was October/November 2005 for our Babymoon/1st Anniversary and our third time was this month, for our 10 year anniversary. For years and years, my husband and I have told friends and family about the... More

Was this review helpful? Yes 6
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Ellenoh, Thank you for sharing a detailed review about your recent stay with us at Royal Hideaway Playacar. Your review and opinion is very important for us; we take all the feedback that is given to us very seriously, it helps us to improve constantly our services. We are deeply sorry for the inconveniences you encountered during your stay... More

Belleville, New Jersey, United States
1 review
5 of 5 stars Reviewed 1 week ago

We spent 7 beautiful days in the sun while being catered to are needs. The food is gourmet, yes gourmet!!! Breakfast can be order through room service, or you can be served at the beach club (a la cart) or you can go to the enormous breakfast buffet. There us plenty of daily entertainment (water aerobics, ping ping, volley ball,... More

Was this review helpful? Yes
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Sue O, Thank you very much for sharing your comments with the readers of Trip Advisor and us. It is great to know that you have enjoyed the hotel and services provided, it always gives a boost to the staff when they know that a guest left happy. It is so nice to read you took advantage of the... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is one of the best places I have been to. Food was great in all restaurants from appetizers to main course to desserts and unlimited alcoholic and soda beverages available. Staff was excellent, friendly and always available for your needs, Victor from the Grill has superb service, Sergio and Arianda always available with their daily activities. Pools and white... More

Was this review helpful? Yes 1
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear JoT8888, We are very pleased to know that you enjoyed your stay with us. Your words are the best incentive for us to improve our service and get better so thank you very much for this review. The staff at the resort will be very happy to know that we fulfilled your expectations (Victor, Sergio, Ariadna), Our constant aim... More

Alexandria, Virginia
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Bottom line - Would we go back - YES Worth the money - YES We've been to many all inclusives around the world and to Playa many times. The Hideaway ranks up there with the best we've been to. it is locate about a 15-20 minute walk to 5th Ave in the gated community of Playacar. So if you want... More

Was this review helpful? Yes 2
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Mike D56, For us it would be our pleasure to have you as a repeat guest. It is our constant goal to serve our visitors with the highest quality service in order to make their vacation an unforgettable and pleasant experience. Thank you for your review, we keep working on your suggestions about our restaurants and dining service. We... More

Aiken SC
Top Contributor
59 reviews 59 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Thius by far is the jewel in the crown of the Occidental hotels. The staff is so attentive, and I can not even begin to discribe the food. Throughly gourmet all the way from a fish fry poolside, hibatchi style dinoing in the asian restaurant to a 6 course wine tasting feast at Las Ventanos. The beach is pristine and... More

Was this review helpful? Yes 2
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear bja1945, Thank you for your review! Your nice words are very much appreciated. It is a pleasure to read that you had a wonderful time during your visit to Royal Hideaway and that you were very satisfied with the services provided by our staff at the resort. Thank you for recommending our hotel to other readers and future visitors.... More

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Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(39)
  • Room service(30)
  • Very nice(23)
  • Breakfast buffet(17)
  • Dinner reservations(16)
  • Infinity pool(10)
  • Chef Table(7)
  • Resort next door(6)
  • Asian restaurant(4)
  • Dress code(4)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
Number of rooms: 200
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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