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All 199 Playa del Carmen hotels

Royal Hideaway Playacar

5.0 of 5 Resort (All-Inclusive)   |   Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Royal Hideaway Playacar
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Ranked #14 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Marsha M Sellersburg, Indiana
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2,392 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sellersburg, Indiana
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed there September 14-22 and had a wonderful time! I was pleasantly surprised. We stayed in building 26, and loved the location. This is a very quiet resort and may not be for everyone, but here are a few reasons why it is perfect for me: The beach is amazing no rocks or sea grass, the small size of... More

Was this review helpful? Yes 5
Royal H, Social Media Concierge at Royal Hideaway Playacar, responded to this review

Dear Marsha M., Thank you for taking some time to share details about your recent visit at Royal Hideaway Playacar. It was our pleasure to assist you during your stay. The staff at the resort – mainly at the restaurants as you mentioned - will be very happy to know that we fulfilled your expectations. Our constant aim is to... More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Looking forward to our second stay in August, based on our previous stay in 2013 and stayed for 2 weeks 11/25 August. It was completely disappointing. Knowing how the Resort works, had requested area would like to have room months in advance and restaurant bookings. On check in was lied to by person checking in. Staff not telling the truth... More

Was this review helpful? Yes 10
Royal H, Social Media Concierge at Royal Hideaway Playacar, responded to this review

Dear Peccaviman, Thank you for sharing your experience about your recent stay at Royal Hideaway Playacar. We are deeply sorry for the inconveniences you encountered during your stay with us. Your review and opinion is very important for us; we take all the feedback that is given to us very seriously, it helps us to improve constantly our services. We... More

Fort Worth, Texas
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were there 9-17 thru 9-21 and the weather was perfect. It rained one morning but then the rest of the day was perfect. We read all the reviews before we went and they did not do the hotel justice. The rooms were so nice and teh grounds were beautiful. We had breakfast every morning at Spices and Francisco waited... More

Was this review helpful? Yes 4
Royal H, Social Media Concierge at Royal Hideaway Playacar, responded to this review

Dear Nola S, Thank you for choosing us as your holiday destination. It was our pleasure to assist you during your stay with us. It is nice to read that you really enjoyed your time getting spoiled by our friendly staff. They will be happy to read about your wonderful experience, this is a powerful incentive for us to improve... More

Yorkshire, United Kingdom
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I can only say thank you to the staff at this brilliant hotel - we had the most relaxing time made possible by the great restaurants and staff attentiveness to our every need. Rooms are lovely although bathroom and dressing area are a little tired but spotlessly clean all the same. If you want to relax by the beach/pool, walk... More

Was this review helpful? Yes 2
Royal H, Social Media Concierge at Royal Hideaway Playacar, responded to this review

Dear anon55505, It was our pleasure to assist you. Our staff at Royal Hideaway Playacar will be very happy to hear that you really enjoyed your stay with us. It is our constant goal to serve our guests with the highest quality service in order to make their vacations a cherished and pleasant experience. We will be happy to see... More

Kansas City, Missouri
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Greetings! We recently returned from our second visit to Royal Hideaway Playacar in Playa del Carmen and had a fabulous time there. The already great service level has increased from our May 2013 visit there and we’re sure that this is a reflection of the then new general manager; in short, he is amazing! We were made to feel especially... More

Was this review helpful? Yes 3
Royal H, Social Media Concierge at Royal Hideaway Playacar, responded to this review

Dear Charlotte97: We are glad to read about your nice experience at Royal Hideaway Playacar, thank you for your inspiring and valuable words, it is a motivation for us to improve and get better. It is a great honor to know that we already exceeded your expectations with our services from your last visit, we are proud to have you... More

Pasadena, California, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

One of our best (possibly even THE BEST) vacations ever! The hotel was beautiful, clean, well-maintained. The grounds, pool, beach, rooms, restaurants - all were impeccable. Every single hotel staff member was courteous, professional, helpful, friendly and each one seemed to love their job. We went in the second week of September - which is considered rainy season in Playa... More

Was this review helpful? Yes 5
Royal H, Social Media Concierge at Royal Hideaway Playacar, responded to this review

Dear LWUEST2014, Thank you for your valuable opinion. Our staff will be very happy to hear about your great experience at Royal Hideaway Playacar. Our goal it´s exactly what you mentioned on your review; to make sure all our guests have not only a good time but their Best Holidays ever! Let us know in advance when you are coming... More

Weatherford, Texas
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We upgraded to the presidential, what a room. The place was so well kept and such a beautiful beach. We relaxed, met some wonderful folks and really enjoyed our vacation. Golf right across the street, walked down the beach to Senior Frogs and had $20 massages. Weather could not have been better. The staff was nice but not overly friendly.... More

Was this review helpful? Yes 1
Royal H, Social Media Concierge at Royal Hideaway Playacar, responded to this review

Dear Debiallmo, Our motto is making our guests experience a memorable one and we are very glad to know you really enjoyed your vacation time with us. Let us know in advance when you are coming back so we can assist you before, during and after your vacation at Royal Hideaway Playacar. We are looking forward to see you again... More

Isle of Man, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from my trip to Royal Hideaway. Have to say you can't fault the hotel in much. The beach looks like it's photoshopped as the sand is so perfect and the seal so blue, it can't be real - but it is. The rooms are nicely sized with the walkin wardrobe a very nice touch. The beds are also... More

Was this review helpful? Yes 2
Royal H, Social Media Concierge at Royal Hideaway Playacar, responded to this review

Dear discoking33: Thank you for sharing your wonderful experience at Royal Hideaway Playacar, We are glad to know that you really enjoyed your stay with us. We can assure you that we are already working along with our staff on your valuable suggestions regarding our entertainment options for such a worthy guests like you. Once again, thank you for choosing... More

Charlotte, North Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Outstanding place for couples. Don't go here if you want to get drunk and party. DO go here if you want to have the most romantic, most outstanding service, food, accommodations, attention to detail. Every thing was top of the line from arrival to departure. Was our first visit. We will now go back every year. Especially loved the Zumba... More

Was this review helpful? Yes 2
Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear smoormar Thank you for taking the time and tell us about your experience. We are thrilled that you enjoyed our resort, the food, and the activities, our top priority is our guest's satisfaction, we feel very happy that this was your case! Thank you again and we will be waiting for you with our arms opened in your next... More

ny
Senior Reviewer
10 reviews 10 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Agree with all the other enthusiastic reviews. Very romantic. For our anniversary, we were welcomed with red and white balloons hanging from the ceiling. On the bed, 2 towels manipulated to look like 2 swans facing each other so that their beaks formed a heart surrounded by rose petals. There was a bottle of champagne and a bubble bath with... More

Was this review helpful? Yes 3
Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear cleopatrany It is very rewarding to read your review. We feel very happy to know that you has a wonderful stay with us. We try to surprise all our guests with small details as the ones you mentioned, it is our goal to exceed our guest's expectations, and we are happy to know that we accomplished that with you.... More

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Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(39)
  • Room service(30)
  • Very nice(23)
  • Breakfast buffet(17)
  • Dinner reservations(16)
  • Infinity pool(10)
  • Chef Table(7)
  • Resort next door(6)
  • Beach chairs(4)
  • Asian restaurant(4)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
Number of rooms: 200
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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