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All 199 Playa del Carmen hotels

Royal Hideaway Playacar

5.0 of 5 Resort (All-Inclusive)   |   Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Ranked #17 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 4 days ago
MichaelK280714 Chicago, Illinois
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2,317 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (467)
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English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

Royal Hideaway Playacar is easily the best all-inclusive hotel in Riviera Maya. My girlfriend and I just spent a long weekend here for the second time. The property is superb. Beginning with the abundance of manicured gardens, fountains, landscaped ponds, arched bridges and secluded pools disbursed throughout the grounds. Near the ocean there are private thai beds adjacent to the... More

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Los Angeles, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I had a few choices in all inclusive hotels and we were soooo happy we chose Royal Hideaway in Playacar! We loved the intimate size and charming character of the property with the bungalow design, and you couldn't go wrong with any of them since they are all so close to the beach. And...it was QUIET, none... More

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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

This was our second visit to Royal Hideaway. Check-in was fast and easy. We were in Bldg 27 which was perfect...very close to the pool and beach areas. Our concierge was Angelica, and she was the best! The only complaints about our room were the air conditioning which we kept on the lowest setting with the ceiling fan on and... More

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Bixby, Oklahoma
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here and loved the entire resort! The food was great and property was well maintained! The beach is beautiful! This rates as one of our favorite places in the Caribbean! The bar at the beach offered great drinks and the snacks and service were tops! We loved taking a tour of the the reef. The... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My new husband and I stayed at the RHP for our honeymoon and we couldn't have been more pleased. I was a little nervous with how my food allergies would be accommodated, but wow! These guys know how to take care of their people. The second we arrived, we were asked what food allergies we had - for me: gluten... More

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A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

The people, the food, the service, the beach, the pools! We loved our time here! My favorite part was the dinners, so fun to get dressed up, eat, and relax! All of the waiters were awesome and friendly! William was an awesome concierge. He helped us set up our excursions and make all of our reservations. He was always available... More

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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 3 nights with my girlfriend 2 years ago and we absolutely loved the hotel. The staff was great, the food and restaurants were top notch, and the rooms were beautiful. The resort is right on the beach and has a beautiful back drop especially during the sunset. The only criticism I would have is that there never felt like... More

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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My 19 years daughter and I stayed at the Royal Hideaway from July 1st for one week and it was a very delightful expericance. From start to finish. There isn’t one thing that we weren’t happy with. This was my second visit to this hotel was just as perfect as the last time. We loved our room and all the... More

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Royal H, Social Media at Royal Hideaway Playacar, responded to this review

Dear StephandJacq It is very rewarding to read your review, we feel very happy to know that you and your daughter enjoyed your holidays with us. Thank you for sharing it with future travelers. Our team is dedicated to fulfill our guests expectations. Thank you very much for mentioning the persons who provided an exceptional service;they will be very happy... More

Santiago, Chile
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

It must be said first that bar and restaurants service is great... and so is food!! Highly overpriced for the state of the hotel. Seats by the pool and beach are in very poor state... hotel room with some notorious maintainance problems. Jacuzzies around the hotel not working properly beacuase of.... Mantenance!! Very small gym... At our arrival one of... More

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Royal H, Social Media at Royal Hideaway Playacar, responded to this review

Dear CFonte, We want to apologize for the inconveniences you experienced during your stay. We greatly appreciate your kind comments as it allows us the opportunity to learn from a guest perspective what we need to do to improve in order to deliver a more satisfactory guest experience. On behalf of Royal Hideaway staff, we do hope that you will... More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here in May 2014. We had a great vacation. The resort is in a perfect location in a gated community in Playa del Carmen. The resort grounds are pretty and well maintained especially considering the Carribean location and humidity. We liked the quaint 2 story open air courtyards in each of the buildings compared to... More

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Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(39)
  • Room service(30)
  • Very nice(23)
  • Breakfast buffet(17)
  • Dinner reservations(16)
  • Infinity pool(10)
  • Chef Table(7)
  • Resort next door(6)
  • Beach chairs(4)
  • Asian restaurant(4)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Romantic Hotel in Playa del Carmen #12 Top resorts Hotel in Playa del Carmen #13 Business Hotel in Playa del Carmen #14 Spa Hotel in Playa del Carmen #15 Luxury Hotel in Playa del Carmen #16 On the Beach Hotel in Playa del Carmen #18 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Award winning luxury all inlcusive resort set along the beautiful beaches of Playa del Carmen Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
Number of rooms
200

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