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All 199 Playa del Carmen hotels

Royal Hideaway Playacar

5.0 of 5 Resort (All-Inclusive)   |   Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Ranked #18 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
StephandJacq Toronto, Canada
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2,307 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (465)
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English first
Toronto, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

My 19 years daughter and I stayed at the Royal Hideaway from July 1st for one week and it was a very delightful expericance. From start to finish. There isn’t one thing that we weren’t happy with. This was my second visit to this hotel was just as perfect as the last time. We loved our room and all the... More

Was this review helpful? Yes 1
Santiago, Chile
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

It must be said first that bar and restaurants service is great... and so is food!! Highly overpriced for the state of the hotel. Seats by the pool and beach are in very poor state... hotel room with some notorious maintainance problems. Jacuzzies around the hotel not working properly beacuase of.... Mantenance!! Very small gym... At our arrival one of... More

Was this review helpful? Yes 3
Chicago, Illinois
1 review
4 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed here in May 2014. We had a great vacation. The resort is in a perfect location in a gated community in Playa del Carmen. The resort grounds are pretty and well maintained especially considering the Carribean location and humidity. We liked the quaint 2 story open air courtyards in each of the buildings compared to... More

Was this review helpful? Yes 1
Beverly Hills, CA
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If you are looking to relax and reconnect with loved ones this is the place. If you want a raucous party atmosphere go next door to the Riu. Our teenagers were a little envious of those at the Riu but got over it quickly when they had their first meal at the Deck. The staff here is amazing and attentive,... More

Was this review helpful? Yes 2
Stoughton, Massachusetts
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at this hotel for a few days. We picked it based on recommendations from family and all the great reviews it had on Tripadvisor. Had we known what we were getting ourselves into, we would have picked a different hotel. You may have already read her review, but I wanted to give my own perspective.... More

Was this review helpful? Yes 5
Calgary, Canada
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent a week at the RHP and as a regular working stiff I really look forward to my time away and I/we had a great time at this resort. Was it perfect; probably not but I didn't really care because in my opinion the resort was miles ahead of some of the other places we've been in Mexico and... More

Was this review helpful? Yes 1
Boston, Massachusetts
4 reviews 4 reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This is definitely NOT a 5 star hotel. I would not recommend this resort. Let me start by saying that my husband and I had very high hopes for this resort. My cousin stayed here for her honeymoon and had a great time, so when we saw it as an option we were excited. So – what exactly went wrong?... More

Was this review helpful? Yes 5
Royal H, Social Media at Royal Hideaway Playacar, responded to this review

Dear Mrs. Alicia522, First of all thank you for choosing our Royal Hideaway as a holiday place. We regret to hear that we didn’t meet your complete satisfaction. We are always concerned about our guests’ wellbeing and strive to make their holiday at our property an unforgettable experience. We do apologize for the inconveniences you might have encountered during your... More

Toronto, Canada
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Picked this hotel for its distance to Playa del Carmen as well as for its beach. We were delighted to find out it was adults only - so no constant drone of music poolside. Lots of little oasis cooling pools if you didn't want to be at the main pool. We actually preferred the little pool in front of our... More

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2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I think for 5star everything has to be perfect, Staff mainly all were perfect, our concierge let us down, we booked restaurants before we left home for the first 3 nights and went perfect, then we left him a list of choices for the next few nights and all went wrong, wife had to complain and sort it but still... More

Was this review helpful? Yes 3
Top Contributor
73 reviews 73 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is such a wonderful place! I have been several times over the years and each time is better than the last. The service is impeccable, the food is amazing and the pools are great! I love lounging around the pools and getting warm towels that smell lovely and listening to whoever is playing wonderful music at that time. It... More

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Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(39)
  • Room service(30)
  • Very nice(23)
  • Breakfast buffet(17)
  • Dinner reservations(16)
  • Infinity pool(10)
  • Chef Table(7)
  • Resort next door(6)
  • Beach chairs(4)
  • Asian restaurant(4)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

2,339 photos of this hotel

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All traveler photos (2161)
Hotel & grounds (392)
Pool/beach area (588)
Dining (297)
View from room (72)
Videos (11)
Room/suite (200)
Family/play areas (5)
Bathroom (29)
Other (567)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (138)
Amenities (13)
Beach (5)
Infinity Pool (1)
Luxury Room (27)
Pool (8)
Restaurants and Bars (35)
The Hotel (49)

Management photos: Courtesy of the property manager

All management photos (41)
View from room (1)
Pool/beach area (5)
Room/suite (8)
Dining (12)
Hotel & grounds (9)
Other (6)


Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Romantic Hotel in Playa del Carmen #12 Top resorts Hotel in Playa del Carmen #13 Business Hotel in Playa del Carmen #14 Spa Hotel in Playa del Carmen #15 Luxury Hotel in Playa del Carmen #16 On the Beach Hotel in Playa del Carmen #18 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Award winning luxury all inlcusive resort set along the beautiful beaches of Playa del Carmen Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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