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Royal Hideaway Playacar

5.0 of 5 Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Royal Hideaway Playacar
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Royal Hideaway Playacar
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2,580 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel offers everything a holiday should.... outstanding! We couldn't recommend this place enough, we stayed in a superior garden view room which was lovely and spacious.. included a walk-in wardrobe and large bathroom/balcony. You have your our concierge in each block of rooms which is so handy. They can book anything from restaurants to trips when you leave your... More 

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Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Outstanding all-inclusive resort on Mexico’s Riviera Maya. Lovely ambiance, accommodating staff, and biggest surprise of all: excellent restaurants, on par with top choices in major cities. We chose this resort because of its Leading Hotels affiliation, but, having stayed at an “all inclusive” resort before, kind of prepared ourselves for food that would be acceptable rather than exceptional. Were we... More 

Was this review helpful? Yes 1
Bethesda, Maryland
Top Contributor
86 reviews 86 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We love the Riviera Maya. This resort is as good as everyone says. It's not new, but very well maintained. The rooms are comfortable and well appointed. Water pressure is good in the shower. The sink and shower faucets work well, but are old and are due for upgrades. This place even features "Rituals" soap and shampoo. Rituals is a... More 

Was this review helpful? Yes 2
Chelmsford
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Moved here from secrets Capri (as awful ) best move we made. The resort is so relaxing and the staff are great. Good choice of places to eat . Only grip was noise outside rooms early morning and large parties booked into for dining on two occasions which where loud and rather drunk. Also treatment rooms a little loud .... More 

Was this review helpful? Yes 1
Ontario's Highlands, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here in 2012. Hotel was very quiet, no entertainment. Beach was nice but too quiet. Drinks were the best, service was amazing. Lounge chair, sun shelters and buckets of corona on the beach was unlimited. Beautiful hot tubs and small pools near the rooms. Did not find the food or restaurant to have any variety. Nice place but not... More 

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Houston, Texas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My fiance and I spent 3 fabulous nights at the Royal Hideaway! We have ZERO complains (which is huge because I am normally a complainer)! The resort was stunning, the food fabulous, drinks perfect, and the wait staff was unbelievable! We went to Royal Hideaway for a site visit because we are getting married there in June. The wedding planner,... More 

Was this review helpful? Yes 4
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Svanhorn37, First of all, we want to thank you for choosing us to celebrate the most important day of your lives: your wedding day! It was very nice to meet you during your stay. We really appreciate your kind words about our resort. It is great to know that you had the chance to explore the resort and realized... More 

Becker, Minnesota
Top Contributor
82 reviews 82 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We spent 6 nights here in January. The weather was beautiful -- no rain and temps in the upper 70's to mid 80's. The grounds are simply lovely. There are many little pools and "hot" (none of the tubs or pools were very warm or hot) scattered throughout the grounds, all with lounge chairs nearby. There were two main pools... More 

Was this review helpful? Yes 3
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Noahelijastella, We are very happy to read details about your wonderful experience during your stay with us at Royal Hideaway Playacar. On behalf of all the Royal Hideaway staff I would like to thank you for choosing as your holiday destination. We really appreciate your valuable feedback; it is a motivation for us and also a helpful reference for... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I recently stayed here for a business trip. We enjoyed the pool, beach and spa (truly amazing experience). The rooms were clean, the grounds were well kept and the drinks were excellent. The staff and service were top notch. We both thought the food was very good too which isn't always the case since my wife is... More 

Was this review helpful? Yes 2
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Kristian L, We are very pleased to know that you enjoyed your stay at Royal Hideaway Playacar. Thank you for sharing your experience about us with other future visitors. Your comments about our services are the best incentive for us to improve. In fact, our resort is perfect for couples and guests looking for a relaxing, romantic and quiet... More 

Basingstoke, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

It's funny to start a good review with a criticism but in some ways it defines how good the hotel is. So my one negative is that we had to wait an extra 15 minutes for our complimentary suite to get changed in after we had already checked out. This allowed us to shower freshen up and get ready for... More 

Was this review helpful? Yes 6
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear AlistairPeebles, We are very happy to read details about your experience during your stay with us at Royal Hideaway Playacar. It seems like you really had fun and pleasant time. On behalf of all the Royal Hideaway staff I would like to thank you for choosing us as your holiday destination. We really appreciate your valuable feedback; it is... More 

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I left the Moon Palace Resort in Cancun where I was for several day for work and joined my husband at the Royal Hideaway in Playa Del Carmen/Playacar. We stayed at the Royal Hideway for 5 days (Jan 13-18, 2015). I was a bit skeptical of it because I kept being told by the agent at Occidental Vacation Club how... More 

Was this review helpful? Yes 7
Ivet_Pat, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Alynn C, Thank you for choosing Royal Hideaway Playacar as your holiday destination. We are happy to know that you gave us the opportunity to make your stay a great experience at our resort. Your detailed comments will definitely be very helpful for us and our future guests/visitors. Yes, we are very good located and that gives to our... More 

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Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(36)
  • Room service(29)
  • Very nice(23)
  • Breakfast buffet(16)
  • Dinner reservations(14)
  • Infinity pool(10)
  • Chef Table(7)
  • Resort next door(6)
  • Dress code(4)
  • Flat screen TV(4)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#13 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen

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