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Royal Hideaway Playacar

5.0 of 5 Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Royal Hideaway Playacar
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Royal Hideaway Playacar
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2,450 reviews from our community

Traveler rating
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    413
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Ok, I have slightly mixed feelings on this place. We went here on our honeymoon. We'd never been to an all inclusive but according to our travel agent the food was "amazing" with different restaurants as opposed to buffet style and it's tops for this type of resort. Now we visited in the off season so I'm sure it's quite... More

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Columbia, Missouri, United States
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I decided to get married at this resort and we were accompanied by 25 of closest family and friends. We had the best week of our lives. The resort is incredible but the service is irreplaceable. The wedding planner Karina went above and beyond her call of duty and handled every single detail so that we didn't... More

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Philadelphia
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Royal Hideaway for 4 nights in October. This was your standard small all-inclusive resort. It is definitely a four-star property - very beautiful and good service but not luxurious along the lines of a Four Seasons, St. Regis, etc. For those of you who have stayed at Sandals properties, I would say this is much nicer... More

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Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear PhillyCali: Thank you for choosing Royal Hideaway Playacar for your visit to the Riviera Maya and for taking the time to provide such a detailed review about your stay at our resort. We are glad to read that you enjoyed the friendly, attentive and professional service we strive to provide to all of our guests. Definitely, we keep working... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We just wanted to thank everyone at the Royal Hideaway its was Our 2nd time at this hotel and it gets better every time! Already missing Fannys Hendricks & tonics and our Mudslides at the pool! The food is delicious and the staff can't do enough. If you enjoy finding faults in hotels you stay in then this hotel is... More

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Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Doughboy90: Thank you for your nice and objective review about your recent stay with us at Royal Hideaway Playacar. Your comments are very much appreciated and will be shared with the staff; we always give our best to make of your stay a pleasing experience. Our staff is always committed and fully involved with the guests’ satisfaction. Your great... More

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

You get what u pay for, this place was classy and elegant. A relaxing retreat away. We will Definitely be back. Beautiful place and staff very accommodating to all out needs . Quiet and tranquil place. Not the liveliest of places at the best of times but exactly what we were after.

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Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Grainne1987: Thank you for choosing RH as your holiday destination. It is a pleasure to read that you had a wonderful time during your stay at Royal Hideaway Playacar. We really appreciate your valuable feedback. Let us know in advance when you are coming back so we can make arrangements prior your arrival. We are looking forward to see... More

2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Myself ans my husband went here on honey moon and was a great choice. Beautiful hotel and a real 5 star service constantly. Food was outstanding and staff couldnt do enough for you. Pool and beach amazing. We also used spa which was expensive but first class. You really get what you pay for. Beautiful stay with everything you may... More

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Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Grainne1987, Thank you for your kind review. It is nice to read that you choose Royal Hideaway for your honeymoon. It is so nice for us to read about your wonderful stay. Royal Hideaway Playacar is a Perfect Destination for guests looking for a quiet, romantic and relaxing vacation, a special celebration or just for a “Beautiful secluded retreat”,... More

Boston, Massachusetts
Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent 5 wonderful days at the Royal Hideaway, Playacar. The hotel is adults only and it had a laid back feel. The beach was gorgeous and the service was good. I have been to Playa many times over the past few years and loved this location... easy to walk into town on the beach and easy to get a cab... More

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Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Lorij1997, It is a pleasure to read that you had a wonderful stay during your visit at Royal Hideaway Playacar. We are proud to know that you were very satisfied with the services provided as well as the beautiful location of the resort and the beauty around. Thank you for recommending our hotel to other readers and future visitors.... More

London
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed for 9 nights, room 2331. We were probably one of the younger couples but didn't mind that it was quiet, we went into the town one night to mix things up (expensive). The property is well maintained & clean. As many have pointed out, it's probably due soon a full refresh but this really didn't detract from how comfortable... More

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Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Tuscan Traveller, Thank you for the detailed review about your recent stay at Royal Hideaway Playacar. We take all the feedback that is given to us very seriously; we are already working hard to correct what you’ve pointed out about our property. It is good to know that you are already captivated by our enthusiastic and professional staff, a... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

Another beautiful vacation. My wife and I have been back 2 years in a row and plan on returning next year as well. Excellent on all levels from wait staff, to rooms, to just overall quietness. If I could give it more than 5 stars I would.

Review collected in partnership with this hotel

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Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear LaurieBrian T, Thank you for giving us one more time the opportunity to make of your vacation time a very pleasant experience. Our resort has an extraordinarily high rate of return visitors, we are proud to have you as a Loyal Guest; we really appreciate your time to share your experience with our future guests. We are looking forward... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Reservations required before arriving, if you want to eat the night you arrive. If you don't you'll be eating room service. Make sure the phone works in order to get room service. Make sure A/C is working in room. Make sure mini-fridge is working or have warm drinks. Don't expect to get food anywhere outside of a restaurant or room... More

Was this review helpful? Yes 3
Royal H, Director de Relaciones con Clientes at Royal Hideaway Playacar, responded to this review

Dear Cbrooker72, Thank you for your review. It saddens us to read that we did not meet your expectations through the situations you encountered during your stay with us. We take all the feedback that is given to us very seriously, we have been doing the research of your stay with our Managers and your Villa Concierge in order that... More

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Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(39)
  • Room service(30)
  • Very nice(23)
  • Breakfast buffet(17)
  • Dinner reservations(16)
  • Infinity pool(10)
  • Chef Table(7)
  • Resort next door(6)
  • Asian restaurant(4)
  • Dress code(4)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
Number of rooms: 200
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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