We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Royal Hideaway Playacar

5.0 of 5 Resort (All-Inclusive)   |   Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Hotel website
Hotel amenities
Save Saved
You added Royal Hideaway Playacar to your Saves list
Royal Hideaway Playacar
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
90%
Ranked #15 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
stephanie k Spotswood, New Jersey
  • Overview
  • Reviews (2,356)
  • Photos (2,366)
  • Similar Hotels
  • Amenities
  • Q&A (1)
  • Room tips (480)
  • Location
  • More
true
Write a Review

2,356 people have reviewed this hotel

Traveler rating
    1,728
    403
    130
    65
    30
See reviews for
167
1390
35
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (480)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Spotswood, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

We had such a fantastic vacation at Royal Hideaway in 2013 that we decided to do it again in 2014! The size of the resort is key. Because it's smaller, the attention to detail is there. The rooms are beautiful and spotless. Every restaurant is elegant. And the food.....oh the food! Every night is like eating at the "Iron Chef's"... More

Was this review helpful? Yes
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is our 2nd time in 2 years to the RHP. Our first experience was flawless. While we still like it, this trip was tainted by an indifference on the part of some staff members that was hard to overcome. I am writing this with 2 days left in our trip, but it has been affected enough that we have... More

Was this review helpful? Yes 3
Essex
Top Contributor
78 reviews 78 reviews
30 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Got back 3 weeks ago after an 11 night stay and thought, 'I won't rush into writing this review'. Let's wait a few weeks and see if I really do want to extol its virtues and gush like a madwoman? Well those couple of weeks have passed and I'm still as besotted with the Royal Hideaway as I was when... More

Was this review helpful? Yes 1
New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is our 3rd time in 3 years. This place is by far our favorite place to sit back and relax. Let me start by saying Claudia was the best. She was so helpful and by far the kindest person around. We love the people at this place. They all remember us from past visits. The food is the best... More

Was this review helpful? Yes
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The thing that is not acceptable for the 5* hotel - the content of our safe box was regularly checked by the staff and 400$ stolen. On the other hand, we were lucky they did not steal all the money we had in the safe box. When we reported the missing money, the security guards came and pretended there was... More

Was this review helpful? Yes 6
New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

From now on, whenever I hear this lovely song again I will always think of our stay at the Royal Hideaway Playacar. You will have a number of experiences. Imagine sitting near one of the pools or on the beach watching the gentle Caribbean Sea rolling along the sandy shore. Then a humble host comes over and takes your order... More

Was this review helpful? Yes 4
Farnborough, United Kingdom
Reviewer
4 reviews 4 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

First a bit of background - we are a party of 4 - me, my partner (both of us 50 somethings!) and her 2 girls aged 17 and 15 - we were at the Royal Hideway for 10 days. We are reasonably comfortable financially (so we were able to travel out BA Business Class) but still like value for money.... More

Was this review helpful? Yes 8
Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Wow, wow, wow. The Royal Hideaway Playacar set the standard for our experience of luxury! We chose the Royal Hideaway with the help of our travel agent, and it was the perfect choice for our honeymoon in November 2013. From the moment we arrived at the grand entry, to the moment we headed back to the airport a week later,... More

Was this review helpful? Yes 1
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

We recently stayed at the Royal Hideaway for seven nights on our honeymoon. We loved our stay there. The staff the entire trip was extremely friendly and helpful. When we arrived to check in we were greeted with champagne and smiling faces. We stayed in building 22 room 2228. We only had one minor issue in the room with the... More

Was this review helpful? Yes
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

RH is not your typical all inclusive resort. No big buffets with mediocre food, just 5 outstanding restaurants serving great food. The cluster of buildings on the property come with individual concierges, who are there to take care of all your needs, whether it be reservations, excursion choices or whatever your heart desires! Did I mention the 24 hour room... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Royal Hideaway Playacar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Royal Hideaway Playacar? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Las Ventanas(39)
  • Room service(30)
  • Very nice(23)
  • Breakfast buffet(17)
  • Dinner reservations(16)
  • Infinity pool(10)
  • Chef Table(7)
  • Resort next door(6)
  • Beach chairs(4)
  • Asian restaurant(4)

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Tingo, Travelocity, BookIt.com, BookingOdigeoWL, Priceline, Agoda and Venere so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

2,366 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2188)
Viewed
Dining (300)
Viewed
View from room (73)
Viewed
Pool/beach area (591)
Viewed
Hotel & grounds (396)
Viewed
Room/suite (202)
Viewed
0:51
Videos (10)
Viewed
Business center/function rooms (7)
Viewed
Family/play areas (5)
Viewed
Bathroom (29)
Viewed
Other (575)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (138)
Viewed
Amenities (13)
Viewed
Beach (5)
Viewed
Infinity Pool (1)
Viewed
Luxury Room (27)
Viewed
Pool (8)
Viewed
Restaurants and Bars (35)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
View from room (1)
Viewed
Pool/beach area (5)
Viewed
Room/suite (8)
Viewed
Dining (12)
Viewed
Hotel & grounds (9)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Playa del Carmen with
any amenities

Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Romantic Hotel in Playa del Carmen #12 Spa Hotel in Playa del Carmen #12 Top resorts Hotel in Playa del Carmen #13 Business Hotel in Playa del Carmen #14 Luxury Hotel in Playa del Carmen #15 On the Beach Hotel in Playa del Carmen #18 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Award winning luxury all inlcusive resort set along the beautiful beaches of Playa del Carmen Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
Number of rooms
200

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Royal Hideaway Playacar and other travelers.
1 question
Ask a question
Questions? Get answers from Royal Hideaway Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer