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All 198 Playa del Carmen hotels

Hotel El Punto

3.5 of 5 Boutique Hotel   |   5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
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Hotel El Punto
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86%
Ranked #52 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed March 10, 2014
georgia m Sydney, Australia
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193 people have reviewed this hotel

Traveler rating
    112
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    19
    7
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

This hotel makes you sign a non smoking form however the corridors have an overwhelming stench of smoke smell that enters your room when you open the door. then when you open your windows all you smell is grease from the vents and hear the roar of kitchen fans. Very disappointed as when we pre-purchased this hotel it looks and... More

Was this review helpful? Yes 1
cgranade, Public Relations Manager at Hotel El Punto, responded to this review

saavytraveler0305 thank you for your review. We regret you were not satisfied during your stay with us. As you mentioned we do not allow smoking on our premises and try that our guests comply with our rules. We take not of your comments and will address them to improve our services and future guests stays. Thank you for choosing Hotel... More

Sydney, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 10, 2014

the location is very good, bed are pretty comfy however, the noise from the bar upstairs can be quite noisy, being 21 year olds it didn't bother us that much but if you were a bit older i know that it would impact your view on the hotel a lot everything ran smoothly and the service was helpful and good... More

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Brighton, United Kingdom
1 review
4 of 5 stars Reviewed March 10, 2014

When we first arrived in Mexico, we travelled from Cancun to Playa del Carmen for our first night stay. Hotel El Punto was easy to find on the main strip from the bus station. The staff were very pleasant, provided us with information about the area and what to look out for. The room was clean and large with a... More

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Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2014

Stayed at Hotel El Punto for a week in February 2014. Friendly staff at the front desk providing 24 hour assistance and providing towels for your trips down to the beach. We stayed in a room two floors up and away from Quinta Av.- no view on the back side. While there was noise (music) from the restaurant/bar on the... More

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Lula S, Gerente at Hotel El Punto, responded to this review

Dear Andr3w, thank you for choosing Hotel El Punto and we are happy to hear that you had a fantastic stay with us. we do have strong internet access as well as a computer in the lobby for our guests to get connected as well in case we have some problems with it. We hope to host you again in... More

Philadelphia, Pennsylvania
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 5, 2014

This hotel is located at 5th avenue, the pedestrian walk filled with stores and restaurants. Surprisingly, you can still sleep at night - I was there during New Year's Eve, the place was packed, my window faced 5th avenue, and we were just fine (there seems to be some noise protection at the window). The room is comfortable and clean.... More

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Lula S, Gerente at Hotel El Punto, responded to this review

Dear Poli2209, thank you for choosing Hotel El Punto and we are happy to hear that you had a fantastic stay with us. And we hope to host you again in the near future. We remain always at your service. More

New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2014

I travel to Playa/Tulum once a year for a winter break or last minute beach trip at least once a year. I've stayed at multiple boutique hotels and the best ones are on the beach. El Punto, nice boutique hotel but if you want peace, quiet, sleeping in and relaxing, forget about it. For the price I'd say it's expensive,... More

Was this review helpful? Yes 1
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Fancythid Wanderlust. Thank you for your comments regarding your stay. We are located at 5th Av and every body enjoy it On the other side, I'm glad you enjoyed the location, room, and other amenities given and we remain at your service. More

Stockholm, Sweden
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2014

My first ever experience in a country outside of Europe. I was in Playa del Carmen for two weeks together with my friend. Two girls in playa del carmen at Hotel El punto.... Hotel El Punto, is in the middle of everything. 5th avenue...8th street...it doesn´t get better. You´re close to all the shopping places, the clubs, the bars, the... More

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Lula S, Gerente at Hotel El Punto, responded to this review

Hola Dear Dicle I, first of all, thank you for choosing our Hotel El Punto for your stay . We truly appreciate your kind comments and wonderful experience about your stay with us. We are devoted to our clients as is what we enjoy the most in this industry. We hope to host you again soon in the near future... More

San Angelo, Texas
1 review
5 of 5 stars Reviewed December 23, 2013

We live in Mexico and travel to Playa and Cozumel fairly often. Overall, this hotel is the best we've had. Central to the shopping and near the best restaurants on the strip. Very easy walk to the Cozumel Ferry. Above all, great staff! Bent over backwards for us. This will be our spot on future trips to Playa/Cozumel.

Was this review helpful? Yes
Lula S, Gerente at Hotel El Punto, responded to this review
Google Translation

Steve, muchas gracias por compartir sus experiencias en nuestro Hotel Boutique El Punto, nos complace mucho saber que fueron ustedes... More

Phoenix, Arizona
1 review
2 of 5 stars Reviewed December 12, 2013

Online pictures look good but don't be fooled. There was a sewer smell as you approach the rooms the whole time we were there.The door knob in the bathroom needed replacement. Bathroom walls have a weird stain. Shower heads needs replacement.Very cheap towels, so thin they should be thrown away. The bed was hard as a rock. Don't dare to... More

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Lula S, Gerente at Hotel El Punto, responded to this review

Dear Popi S, thank you for your comments regarding your stay with us. As you can see from all the past comments,this was an ISOLATED and unfortunate case that is not common at our Hotel as customer service is our number one priority. I remain at your service and in behalf of myself and all the team, I truly apologize... More

kamloops
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 26, 2013

At first glance this is a modern hotel, but upon further inspection its really quite cheap, certainly not worth the money, there are nicer places in the area. The location is fantastic, but not much of a view. The AC and an dehumidifier are very loud, makes it hard to sleep. The internet never did work during our one night... More

Was this review helpful? Yes
Blanca B, Director General at Hotel El Punto, responded to this review

Hola dear Chrischarlestaylor and thank you for your comments. We are really surprised of your review as we provide with your stay not only with premium amenities but also with Nespresso Coffee each day, bottled water, electronic safety deposit box , bathrobes to use during stay, hairdryer amongst others all complimentary. Regarding the internet, we have resolved the issue for... More

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Additional Information about Hotel El Punto

Also Known As:
Hotel El Punto Riviera Maya/Playa Del Carmen, Mexico
Address: 5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Room Service
Hotel Style:
#27 Business Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
#83 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel El Punto 3.5*
Official Description (provided by the hotel):
Travelers'Choice(R) 2012 Trip Advisor Winner: Top 25 Trendiest Hotels in Mexico, Second Place.This intimate hotel offers a great option for those looking for a charming visit where you will be able to explore the cultural and natural gems in the area or simply relax on the pristine beaches of the Riviera Maya.Our contemporary hip, boutique Hotel offers modern decor with a touch of coziness that translates to a unique place to stay. The hotel speaks for itself as it offers modern architecture and decor, comfortable suites, exclusive personalized services and of course, its ideal Location in the heart of Playa del Carmen, on 5th Avenue and a block from the sea makes your vacation a dream come true!This soothing hotel is ideal for those traveling on business or pleasure. Hotel EL PUNTO offers luxurious suites enhancing our guest experience with exclusive complimentary amenities as free WIFI, a la Carte Breakfast at Mi Pueblo Restaurant, Daily Housekeeping with Turndown Service and much more! ... more   less 
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