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Hotel El Punto

5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
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Hotel El Punto
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250 Reviews from our TripAdvisor Community

Traveler rating
    135
    74
    27
    10
    4
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14
144
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Adelaide, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

This hotel was amazing, we stayed during BPM festival and were expecting lots of noise. Our room was perfectly quiet and a great escape from the hustle and bustle of playa. The location was amazing right in the heart of everything. The service was great from front desk staff in particular Francisco who helped us to book tours and find... More 

Was this review helpful? Yes 1
Lula S, Gerente at Hotel El Punto, responded to this review

Hola Jessica B, first of all thank you for taking the time to share your experience in our hotel El Punto. We are very happy about your comments about us and for us our guest are the most important. We hope to host you soon again in our Hotel! Best regards. More 

Covington, Kentucky
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 10, 2015

Since 2006 we've stayed previously at the Playacar Palace, The Royal Playa del Carmen, the Hotel La Tortuga and now The Hotel El Punto. All are fine hotels in very different ways. What made El Punto so perfect and really special for us when we stayed there Christmas week 2014 was (1) its LOCATION which is second to none right... More 

Was this review helpful? Yes 1
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Larry H, before anything thank you for taking the time to share your experience in our Hotel Boutique El Punto. We are very happy about your comments about us! For all of our team you are the most important and we hope to host you and your beautiful wife again in our hotel! Best Regards and hope to see... More 

New York
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 8, 2015

Noisy, very poor breakfast and smelly. Stayed 2 nights at this hotel. Location is fabulous, but due to be in the middle of 5th av. the fuss of the night makes you stay wake up all night long. They should invest in some more efficient noise isolation windows. The other negative point is the breakfast. As they do not have... More 

Was this review helpful? Yes 2
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Salvador... before of everything thank you for taking the time to write your experience in our Hotel Boutique El Punto we are sorry about the issues in your visit. About the breakfast we only have to say that we only offer continental breakfast that's included the ones you comment. More 

Sydney, Australia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 5, 2014

If you want to sleep on your holiday DO NOT, I repeat, DO NOT stay here. 1) it’s on 5th Avenue (noise from bars/clubs till the early hours of the morning) and 2) there was construction work going on next door from 8am everyone morning to 8pm every night (November 2014). The owners should have forewarned all guests regarding the... More 

Was this review helpful? Yes 2
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Rennie G, first of all thank you for taking the time to share your experience at our Hotel El Punto.Certainly we are in the heart of Fifth Avenue, the restaurants and bars are everywhere. About the construction unfortunately is not in our hands the work schedules approved by the council so we offer our apologies to you. We are... More 

Sydney, Australia
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 2, 2014

Don't stay here if you want to get any sleep!!! Hotel El Punto did not meet our expectations. Yes - the hotel was centrally located (between busy restaurants and nightclubs - not advertised) and yes - the hotel had trendy, funky decor (with a bed as hard as concrete and strange damp, musty smell) but we did not get a... More 

Was this review helpful? Yes 3
Lula S, Gerente at Hotel El Punto, responded to this review

Dier Brie, First of all I'd want to thank you for taking the time to give us your experience in our Hotel EL Punto, certainly the hotel is in the hart of Playa del Carmen the bars and restaurants are all at the 5th Av. About the contruccion noise, We only said to you the answer that the owner restauratn... More 

Bonita, California
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 29, 2014

Very clean, right in the heart of town. Would recommend to all. Wish we could have stayed there for another week. If you go, please do your self a favor and don't act like a gringo by eating at Burguer King, (a block away) they are great restaurants all around....

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Lula S, Gerente at Hotel El Punto, responded to this review

Dear Guille 2101,we would like to thank you for sharing your experience at our boutique Hotel El PUNTO. For us was a pleasure hosting you and we hope to have you again soon in the near future. we remain at your service. More 

Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 22, 2014

This hotel has a great service and a really comfortable room. Check in experience was nice and helpful. However the key thing about it was it`s location who is on the main street but not on the nightclubs street. You`re close to everything without the noise... The hotel doesn't worth the $USD300 night I paid but it is a really... More 

Was this review helpful? Yes
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Cristina, we are thrilled to hear that you had a nice experience at our boutique Hotel El Punto. For us was a pleasure hosting you and we are truly happy for your kind comments. Thanks to clients like you we have a passion for service. We are looking forward to host you again soon. Best Regards. More 

Austin, Texas
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 2, 2014

My sister and I had a short 3-day stay at Hotel El Punto in August 2014. The location was very convenient to everything in Playa del Carmen...beach, shops, restaurants. The front desk staff was always very helpful and courteous and went above and beyond to accommodate us. Our room had a window that provided light, but it was frosted, so... More 

Was this review helpful? Yes
Lula S, Gerente at Hotel El Punto, responded to this review

Dear jchen706, we are pleased to know that the expectations of our Hotel Boutique El Punto were good and that your stay in our place l was pleasant. For our staff you are always the most important so we hope to host you soon once again!! More 

California
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 8, 2014

Was here on June 28, 2014 to July 1, 2014. Got this room at Groupon and got a lot more value than what we paid for. Excellent service whoever is at the front desk. Great communication by email prior to our arrival at the hotel. Roberto was very good at coordinating our ride at check-out. We had to leave our... More 

Was this review helpful? Yes 2
Lula S, Gerente at Hotel El Punto, responded to this review
Google Translation

Querida Leigh C, agradecemos mucho que se haya tomado el tiempo de compartir con nosotros su experiencia en nuestro Hotel... More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

Second time staying at this hotel. This hotel is just perfect. First of all the the location is great. It sits on 5th Avenue (La 5ta Avenida) and is within walking distance to all bars and restaurants, and not to mention; the beach!!! The rooms are clean and very well presented. This hotel truly lives up to its acclaimed boutique... More 

Was this review helpful? Yes 2
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Nestor225, we would like to thank you so much for giving us your feedback regarding your second recent stay with us. It was a real pleasure to have you again and we are extremely happy to hear that your stay was enjoyable and we exceeded your expectations. We hope to host you again in the near future and we... More 

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