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All 199 Playa del Carmen hotels

Hotel El Punto

3.5 of 5 Boutique Hotel   |   5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
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Hotel El Punto
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85%
Ranked #67 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
jchen706 Austin, Texas
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222 reviews from our community

Traveler rating
    126
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    23
    9
    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Austin, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My sister and I had a short 3-day stay at Hotel El Punto in August 2014. The location was very convenient to everything in Playa del Carmen...beach, shops, restaurants. The front desk staff was always very helpful and courteous and went above and beyond to accommodate us. Our room had a window that provided light, but it was frosted, so... More

Was this review helpful? Yes
Lula S, Gerente at Hotel El Punto, responded to this review

Dear jchen706, we are pleased to know that the expectations of our Hotel Boutique El Punto were good and that your stay in our place l was pleasant. For our staff you are always the most important so we hope to host you soon once again!! More

California
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 8, 2014

Was here on June 28, 2014 to July 1, 2014. Got this room at Groupon and got a lot more value than what we paid for. Excellent service whoever is at the front desk. Great communication by email prior to our arrival at the hotel. Roberto was very good at coordinating our ride at check-out. We had to leave our... More

Was this review helpful? Yes 2
Lula S, Gerente at Hotel El Punto, responded to this review
Google Translation

Querida Leigh C, agradecemos mucho que se haya tomado el tiempo de compartir con nosotros su experiencia en nuestro Hotel... More

Los Angeles, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

Second time staying at this hotel. This hotel is just perfect. First of all the the location is great. It sits on 5th Avenue (La 5ta Avenida) and is within walking distance to all bars and restaurants, and not to mention; the beach!!! The rooms are clean and very well presented. This hotel truly lives up to its acclaimed boutique... More

Was this review helpful? Yes 2
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Nestor225, we would like to thank you so much for giving us your feedback regarding your second recent stay with us. It was a real pleasure to have you again and we are extremely happy to hear that your stay was enjoyable and we exceeded your expectations. We hope to host you again in the near future and we... More

Fort Worth, Texas
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 10, 2014

If you like good night sleep, this hotel is not for you. Also the bed is very uncomfortable and only one foot high. The choice for cover - thick comforter or a sheet. Nothing in between. Strange. Location is central, it's true. I could see the parade from my window every night, but the noise did not worth it. The... More

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Lula S, Gerente at Hotel El Punto, responded to this review

Dear Tatiana 76, thank you for your comments regarding your stay with us. As you know we are located in the heart of Playa del Carmen . I remain at your service and in behalf of myself and all the team, I truly apologize we couldn´t meet your expectations. Very Best Regards; More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014 via mobile

Hotel staff were real helpful. Hallway was kind of dated but loved the room and modern feel. I liked that the hotel was located on the main strip were I had easy access to beach and restaurants. I did not hear much noise in my location, but hearing slight music from outside was expected being on the tourist strip. I... More

Was this review helpful? Yes 2
lgaxiola, Director de Relaciones Públicas at Hotel El Punto, responded to this review

Thank you for taking a minute to write a review about our hotel. We are glad that you enjoyed your staying with us and hope to welcome you again in the near future. More

Cambridge, Massachusetts
2 reviews
2 of 5 stars Reviewed May 14, 2014

Seconding the comments regarding noise. On a Tuesday night, roof bar kept the entire building vibrating well past midnight. Rooms at the front of the hotel also receive a lot of noise from the street earlier in the evening. Staff are friendly and rooms are clean and contemporary, but noise is a big detractor.

Was this review helpful? Yes
lgaxiola, Director de Relaciones Públicas at Hotel El Punto, responded to this review

Dear jakeNY, we truly regret that your stay with us was not entirely pleasant as we are committed to. We are located in the heart of the cosmopolitan 5th Avenue. Although strategic, this location naturally can get noisy due to pedestrians and nearby restaurants. Also, our restaurant bar La Azotea was very recognized for its excellent food, premium cocktails and... More

Sacramento, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 8, 2014

I traveled to PDC with my mom and we were looking for a relaxing experience. The people at the front desk were very welcoming and nice and the hotel is in an easy to travel to and great location close to the beach. The rooms are quite clean and nice. We would have had a wonderful experience except for the... More

Was this review helpful? Yes
lgaxiola, Director de Relaciones Públicas at Hotel El Punto, responded to this review

Dear TravelingSusan_8, thank you for your review. We are glad you liked our hotel and the room. The bar on the rooftop could be busy on weekends, we hope you will visist again and enjoy a more relaxing stay. More

London
1 review
2 of 5 stars Reviewed May 1, 2014

This hotel is not as flash as they try to market it as (or charge for!), in fact the only thing that it has going for it is it's geographical location to the strip. The Hotel has only 2 rooms with balcony's and these are the top priced suites, the other rooms don't even have opening windows. There is the... More

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lgaxiola, Director de Relaciones Públicas at Hotel El Punto, responded to this review

Dear Jason L, first of all thank you for choosing El Punto Hotel Boutique. We truly regret that your stay with us has not been pleasant, since we are commited to offer a top quality stay. All of our rooms offer views to different points of the cosmopolitan 5th Avenue, and access to the rooftop with one of the best... More

Monterrey, Mexico
1 review
3 of 5 stars Reviewed April 19, 2014 via mobile

It is our first night here, and although the hotel seems nice and staff seems nice. The bar upstairs supposedly closes at 12:00 am, which would not be a problem, except, right now it is still in full action at 1:30 am. Staff says they will check it iut and talk to them tommorrow. Thanks a lot.

Was this review helpful? Yes
lgaxiola, Director de Relaciones Públicas at Hotel El Punto, responded to this review

robms52, first of all we apologize for the inconvenience as you are right, last saturday night we had a special Semana Santa event which it got a little bit noisier and extended more than usual. We hope that did not spoil your night at our hotel and we wish you could enjoy the rest of your stay. Thank you for... More

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2014

This hotel makes you sign a non smoking form however the corridors have an overwhelming stench of smoke smell that enters your room when you open the door. then when you open your windows all you smell is grease from the vents and hear the roar of kitchen fans. Very disappointed as when we pre-purchased this hotel it looks and... More

Was this review helpful? Yes 1
lgaxiola, Public Relations Manager at Hotel El Punto, responded to this review

saavytraveler0305 thank you for your review. We regret you were not satisfied during your stay with us. As you mentioned we do not allow smoking on our premises and try that our guests comply with our rules. We take not of your comments and will address them to improve our services and future guests stays. Thank you for choosing Hotel... More

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Additional Information about Hotel El Punto

Address: 5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel El Punto 3.5*
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Also Known As:
Hotel El Punto Riviera Maya/Playa Del Carmen, Mexico

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