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Hotel El Punto

3.5 of 5 5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Hotel El Punto
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Hotel El Punto
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Hotel El Punto
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227 reviews from our community

Traveler rating
    125
    65
    24
    9
    4
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12
133
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

If you want to sleep on your holiday DO NOT, I repeat, DO NOT stay here. 1) it’s on 5th Avenue (noise from bars/clubs till the early hours of the morning) and 2) there was construction work going on next door from 8am everyone morning to 8pm every night (November 2014). The owners should have forewarned all guests regarding the... More 

Was this review helpful? Yes
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Rennie G, first of all thank you for taking the time to share your experience at our Hotel El Punto.Certainly we are in the heart of Fifth Avenue, the restaurants and bars are everywhere. About the construction unfortunately is not in our hands the work schedules approved by the council so we offer our apologies to you. We are... More 

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Don't stay here if you want to get any sleep!!! Hotel El Punto did not meet our expectations. Yes - the hotel was centrally located (between busy restaurants and nightclubs - not advertised) and yes - the hotel had trendy, funky decor (with a bed as hard as concrete and strange damp, musty smell) but we did not get a... More 

Was this review helpful? Yes 1
Lula S, Gerente at Hotel El Punto, responded to this review

Dier Brie, First of all I'd want to thank you for taking the time to give us your experience in our Hotel EL Punto, certainly the hotel is in the hart of Playa del Carmen the bars and restaurants are all at the 5th Av. About the contruccion noise, We only said to you the answer that the owner restauratn... More 

Bonita, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 29, 2014

Very clean, right in the heart of town. Would recommend to all. Wish we could have stayed there for another week. If you go, please do your self a favor and don't act like a gringo by eating at Burguer King, (a block away) they are great restaurants all around....

Was this review helpful? Yes
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Guille 2101,we would like to thank you for sharing your experience at our boutique Hotel El PUNTO. For us was a pleasure hosting you and we hope to have you again soon in the near future. we remain at your service. More 

Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 22, 2014

This hotel has a great service and a really comfortable room. Check in experience was nice and helpful. However the key thing about it was it`s location who is on the main street but not on the nightclubs street. You`re close to everything without the noise... The hotel doesn't worth the $USD300 night I paid but it is a really... More 

Was this review helpful? Yes
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Cristina, we are thrilled to hear that you had a nice experience at our boutique Hotel El Punto. For us was a pleasure hosting you and we are truly happy for your kind comments. Thanks to clients like you we have a passion for service. We are looking forward to host you again soon. Best Regards. More 

Austin, Texas
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 2, 2014

My sister and I had a short 3-day stay at Hotel El Punto in August 2014. The location was very convenient to everything in Playa del Carmen...beach, shops, restaurants. The front desk staff was always very helpful and courteous and went above and beyond to accommodate us. Our room had a window that provided light, but it was frosted, so... More 

Was this review helpful? Yes
Lula S, Gerente at Hotel El Punto, responded to this review

Dear jchen706, we are pleased to know that the expectations of our Hotel Boutique El Punto were good and that your stay in our place l was pleasant. For our staff you are always the most important so we hope to host you soon once again!! More 

California
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 8, 2014

Was here on June 28, 2014 to July 1, 2014. Got this room at Groupon and got a lot more value than what we paid for. Excellent service whoever is at the front desk. Great communication by email prior to our arrival at the hotel. Roberto was very good at coordinating our ride at check-out. We had to leave our... More 

Was this review helpful? Yes 2
Lula S, Gerente at Hotel El Punto, responded to this review
Google Translation

Querida Leigh C, agradecemos mucho que se haya tomado el tiempo de compartir con nosotros su experiencia en nuestro Hotel... More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

Second time staying at this hotel. This hotel is just perfect. First of all the the location is great. It sits on 5th Avenue (La 5ta Avenida) and is within walking distance to all bars and restaurants, and not to mention; the beach!!! The rooms are clean and very well presented. This hotel truly lives up to its acclaimed boutique... More 

Was this review helpful? Yes 2
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Nestor225, we would like to thank you so much for giving us your feedback regarding your second recent stay with us. It was a real pleasure to have you again and we are extremely happy to hear that your stay was enjoyable and we exceeded your expectations. We hope to host you again in the near future and we... More 

Fort Worth, Texas
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed June 10, 2014

If you like good night sleep, this hotel is not for you. Also the bed is very uncomfortable and only one foot high. The choice for cover - thick comforter or a sheet. Nothing in between. Strange. Location is central, it's true. I could see the parade from my window every night, but the noise did not worth it. The... More 

Was this review helpful? Yes 1
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Tatiana 76, thank you for your comments regarding your stay with us. As you know we are located in the heart of Playa del Carmen . I remain at your service and in behalf of myself and all the team, I truly apologize we couldn´t meet your expectations. Very Best Regards; More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014 via mobile

Hotel staff were real helpful. Hallway was kind of dated but loved the room and modern feel. I liked that the hotel was located on the main strip were I had easy access to beach and restaurants. I did not hear much noise in my location, but hearing slight music from outside was expected being on the tourist strip. I... More 

Was this review helpful? Yes 2
lgaxiola, Director de Relaciones Públicas at Hotel El Punto, responded to this review

Thank you for taking a minute to write a review about our hotel. We are glad that you enjoyed your staying with us and hope to welcome you again in the near future. More 

Cambridge, Massachusetts
2 reviews
2 of 5 stars Reviewed May 14, 2014

Seconding the comments regarding noise. On a Tuesday night, roof bar kept the entire building vibrating well past midnight. Rooms at the front of the hotel also receive a lot of noise from the street earlier in the evening. Staff are friendly and rooms are clean and contemporary, but noise is a big detractor.

Was this review helpful? Yes
lgaxiola, Director de Relaciones Públicas at Hotel El Punto, responded to this review

Dear jakeNY, we truly regret that your stay with us was not entirely pleasant as we are committed to. We are located in the heart of the cosmopolitan 5th Avenue. Although strategic, this location naturally can get noisy due to pedestrians and nearby restaurants. Also, our restaurant bar La Azotea was very recognized for its excellent food, premium cocktails and... More 

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Additional Information about Hotel El Punto

Address: 5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel El Punto 3.5*
Number of rooms: 16
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Also Known As:
Hotel El Punto Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#30 Business Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen

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