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Hotel El Punto

5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Hotel El Punto
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276 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Location is on 5a av, so is central but the construction and noise made my stay terrible. Hotel appeared to be rather run down. Management were not very helpful either. Better hotels nearby available.

Helpful?
Thank William A
LUIS F, Director General at Hotel El Punto, responded to this review

Dear Mr. William A First of all thank you for your comments. We are deeply sorry for the drawbacks you had during your stay. Unfortunately we are passing hard times because of the neighbour construction, for this reason and not another one we are out of reach to control these noises, so there was no much we could do about... More 

Yuma, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The pictures that appear in the web its not the real, the room sting , Bath room was dirty, Customer service in the reception its not to efficient . they took an advantage with my reservation. when I arrived to the hotel , I mentioned that it not was that I saw in the web. the employee mention that I... More 

Helpful?
3 Thank Alberto M
LUIS F, Director General at Hotel El Punto, responded to this review

Dear Alberto Thank you for your comment , I just want to clear your issue, next time please do not book anyhotel with 2 different companies , this is not fair and just looking for a better rate. also no one took advantage of your reservation, and our front desk manager charged you 1 day and half .as you were... More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is in a great location (if you're prepared to tolerate the noise) but we had a terrible stay. Firstly, construction was going from 8am to 6pm and was very loud. Secondly, we had no running water for 24 hours due to a pipe leak. The internet didn't work and we were lucky we could use the wifi from... More 

Helpful?
3 Thank clairecammm
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 22, 2015 via mobile

The hotel located on the main street , so if you want to sleep till the noon it's not a good choice because you can hear noise from the bars and clubs till 3-5 am . Also roof top bar was under renovation so we were waking up with drilling noise right above us at 8 am. Breakfast was way... More 

Helpful?
1 Thank Христина М
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 8, 2015

Booked a 20 night vacation at Hotel El Punto, WHAT A MISTAKE. Their roof top restaurant bar was closed for remodeling, construction. That mention NO SLEEPING at all from 8 am to 6 pm. The very loud sounds of hammering, constant drilling and banging on walls and ceiling was unbearable. Even the ear plugs did not help due to noise... More 

Helpful?
4 Thank Dave M
Chicago, Illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed October 3, 2015

We stayed at the Hotel El Punto for two nighta and found it to be acceptable or a short stay. It’s in a very nice location right on 5th Ave. The staff was very friendly. The room was clean and there were plenty of outlets. The air conditioning worked well. We definitely heard some street noise but that should be... More 

Helpful?
1 Thank JuanAkula
Lula S, Gerente at Hotel El Punto, responded to this review

JuanAkula, we are truly sorry that you didnt enjoy your stay. Hotel El Punto is located on the 5th Avenue which is the most popular street in Playa del Carmen. Everything is conveniently located few steps from the hotel; the ferry to Cozumel, famous night clubs and infinite options for beach clubs, restaurants and bars. We hope that despite the... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 30, 2015 via mobile

I stood there for two nights, the staff was incredibly friendly and helpful, and willing to help whenever needed. Rooms are good and have aircon, but the toilet had a weird smell. Amenities in the room are rather basic but still ok. A nice part of the beach is just 1 street away so it is perfect. Also very convenient... More 

Helpful?
Thank Vanessa M
Lula S, Gerente at Hotel El Punto, responded to this review

Hola dear Vanessa M and thank you for sharing your experience regarding your stay with us. For us was a pleasure to host you and we hope to host you again soon in the near future. More 

Mexico City, Mexico
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 28, 2015 via mobile

I reserved via expedía with a very good price. The hotel is ok, the staff is friendly, and my room was quite big. The hotel is clean and modern, but it already needs a renovation. There were some water leaks in the ceiling. The location is very good if you are going in a party mood. The street is noisy... More 

Helpful?
Thank Manoloportilla
Lula S, Gerente at Hotel El Punto, responded to this review
Google Translation

Manolo antes que cualquier cosa estamos muy apenados con la situacion de la filtración de agua que no debio haver... More 

Adelaide, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 25, 2015 via mobile

This hotel was amazing, we stayed during BPM festival and were expecting lots of noise. Our room was perfectly quiet and a great escape from the hustle and bustle of playa. The location was amazing right in the heart of everything. The service was great from front desk staff in particular Francisco who helped us to book tours and find... More 

Helpful?
1 Thank Jessica B
Lula S, Gerente at Hotel El Punto, responded to this review

Hola Jessica B, first of all thank you for taking the time to share your experience in our hotel El Punto. We are very happy about your comments about us and for us our guest are the most important. We hope to host you soon again in our Hotel! Best regards. More 

Covington, Kentucky
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 10, 2015

Since 2006 we've stayed previously at the Playacar Palace, The Royal Playa del Carmen, the Hotel La Tortuga and now The Hotel El Punto. All are fine hotels in very different ways. What made El Punto so perfect and really special for us when we stayed there Christmas week 2014 was (1) its LOCATION which is second to none right... More 

Helpful?
4 Thank Larry H
Lula S, Gerente at Hotel El Punto, responded to this review

Dear Larry H, before anything thank you for taking the time to share your experience in our Hotel Boutique El Punto. We are very happy about your comments about us! For all of our team you are the most important and we hope to host you and your beautiful wife again in our hotel! Best Regards and hope to see... More 

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