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All 184 Playa del Carmen hotels »

Hotel El Punto

3.5 of 5
5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
Hotel amenities
Hotel El Punto
Ranked #80 of 184 hotels in Playa del Carmen
4.0 of 5 stars 58 Reviews
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58 reviews from our community

    Trip type
Traveler rating
    28
    19
    8
    3
    0
Date Rating
Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 16, 2012

Very helpful staff. Get free use of beachfront club 1 minute walk away. Must use El Punto towels or get charged extra at the beach club. Rooms are decent size with best rooms being the corner suites with balconies. Hotel's website has same deals as travel sites, I think.

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Blanca Bertely, Director General at Hotel El Punto, responded to this review
May 18, 2012

Thank you so much for taking your time to write a comment about our Hotel El Punto. We are truly thankful that you enjoyed your stay and hope to host you again in the near future. As Playa del Carmen has a tropical environment with 100% humidity, is hard to have the rooms 100% dry, specially being one block away... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2012

Me and my girlfriend rented the master suite for 2 weeks, and paid roughly 15000 pesos. The hotel staff is really nice, giving us advice on where to go, eat etc. they were always friendly and we felt appriciated. Included in the price was a daily beach pass to one of three beaches, a complimentary breakfast across the street and... More

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Blanca Bertely, Director General at Hotel El Punto, responded to this review
April 12, 2012

Thank you so much for your comments. I have revised them carefully and we truly apologize on the day that you didnt receive full service on your room, I am glad it got resolved promptly. We appreciate the possitive comments as well as we take customer service seriously, I will pass your comments to the team to mantain our full... More

Miami Beach, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 19, 2012
1
person found this review helpful

We didn't know that the night club on the roof of the hotel was more important than it's guests. Even the Sign for the hotel makes it very clear!! We did not sleep our 1st night, and quickly figured out that we needed to buy ear plugs. We did ask for a different room, it would not make a difference.... More

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Blanca Bertely, Director General at Hotel El Punto, responded to this review
April 12, 2012

Dear A O, we are truly sorry that you didnt enjoy your stay. Hotel El Punto is located on the 5th Avenue which is the most popular street in Playa del Carmen. Everything is conveniently located few steps from the hotel; the ferry to Cozumel, famous night clubs and infinite options for beach clubs, restaurants and bars. We hope that... More

Top Contributor
83 reviews 83 reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 1, 2012

Lovely little boutique Hotel located on the very touristy 5th avenue in Playa del Carmen. The good: clean and modern rooms, cotton sheets, comfortable beds, great location, great bar on the roof, access to many beach clubs, nice little mini bar, breakfast often included, not expensive hotel, professional and friendly front desk service. Lots of positives. The not so good:... More

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See 4 more reviews by jssurleplateau for Playa del Carmen
Blanca Bertely, Director General at Hotel El Punto, responded to this review
April 12, 2012

First of all thank you for taking a minute to write about our Boutique Hotel El Punto. We are glad to hear that you have seen improvements since 2 years ago. I am truly sorry regarding the inconveniences with WIFI, this is not a common complaint on our property as they usually work 100%. Regarding the noise, I have personally... More

Toronto, Canada
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 26, 2012

Hotel is 2min from the beach reserved spot, 5min from the bus station (great if you decide to take ADO from/to airport or visit other locations/touristic spots), 5min walk to collectivo (public transit min van $2/pp), 3min from walmart (in case you forgot some medications or so on) and 7min walk to the ferry to cozumel. Front desk staff are... More

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See 3 more reviews by Butterfly4Life for Playa del Carmen
Blanca Bertely, Director General at Hotel El Punto, responded to this review
April 12, 2012

We would like to take a minute to truly thank you for your possitive comments. We are thrilled to hear that youre recommending our boutique Hotel and we hope to welcome you again soon. Regarding the construction at night, the problem has been solved and our neighbors are done witht he heavy construction. Thank you once again for taking a... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 20, 2012 via mobile

Nice, modern, clean. Right on 5th ave, so you are close to beach and shopping. Beds are firm, plus you get a beach pass for the club.

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Blanca Bertely, Director General at Hotel El Punto, responded to this review
April 12, 2012

Thank you so much for your posstive comments and we hope to host you or your friends again soon! More

Mexico City, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 27, 2012

The best of this hotel is the location, it is right in the center of everything. The staff is very friendly and helpful. The breakfast was included in a charming restaurant across the street, you have a menu to chose from typical breakfasts to a traditional mexican breakfast (as enchiladas, "ranchero" eggs, etc) very well prepared. I would like to... More

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San Francisco, California
2 reviews
3 of 5 stars Reviewed January 22, 2012

I have to say the location was ideal. It was just 1 block away from Mosquito beach and 4 blocks away from Wal-Mart. It is right on the corner of 5th Avenue and 8th street in the middle of the action. The rooms were clean and modern HOWEVER, and there is this big BUT- it was noisy in the rooms... More

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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2011

We stayed in for 5 nights my husband , baby 3 months old and myself. Hotel is in the center of everything , shopping and restaurant area, clean and the stuff is very kind I will highly recommend this place , worth every money and they have included breakfast in price, witch is also nice in the restaurant cross the... More

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Holon, Israel
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2011
1
person found this review helpful

it looks like a small hotel from the outside but when you get in, a state of the art, very modern, and highly techie hotel!!!the stuff so great, you enjoy every minute! the room is very spacious & comfortable, with modern furniture! the view from the room is on the 5'th avnida, and one can go upstairs to the Aztec... More

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Additional Information about Hotel El Punto

5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
Price Range: PLN: $$

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