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2.0 of 5 Hotel   |   5ta avenida entre calles 10 y 12, Playa del Carmen 77710 , Mexico
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Hotel Azul
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37%
Ranked #183 of 198 hotels in Playa del Carmen
A recent review
4 of 5 stars Reviewed April 19, 2013
Hector G Mendoza, Argentina
  • Reviews (50)
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50 people have reviewed this hotel

Traveler rating
    4
    15
    10
    10
    11
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4
18
6
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Montreal, Canada
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Worst hotel ever. Even in india i would have pay 5 dollars a night for that. But 70 dollars!! Dont go there, the staff is rude, and the rooms... Well no water to wash, no tv, no lights working, a real pain to sleep there. Beds were dirty, pillows looked like there came from trash..

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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2014

I spent 8 long nights in this place. This is my first time writing a review of any kind but this place was too bad not to mention. Dont believe the images or the features on the website. The rooms are closer to a prison cell than a hotel room. Tv doesnt work never mind cable and probably hasnt for... More

Was this review helpful? Yes 1
Edmonton, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 27, 2014

I have traveled to 24 countries in the last 14 years and this is possibly the worst place I have ever stayed. The tv cable was disconnected and everyday I was told it would be fixed. The pool was too small for an adult to do anything but lay, I didn't go in as it looked too dirty. The water... More

Was this review helpful? Yes 3
Mendoza, Argentina
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 19, 2013

I went there with my boyfriend last year and we stayed at Azul for 11 days. The location is more than perfect; it is near the beach, in fact 2 blocks, it is by the main street where you have at 2 or 3 blocks the best restaurantes in the area, Even the least known restaurants are fantastic!. You have... More

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 24, 2013 via mobile

we wanted to stay in that hotel for one night, we paid a 1000 pesos, and 10 minutes after we got into the room i wanted to take a shower and the shower tap was broken!!! we couldnt take a shower, sowe went to the receptionist and she told us that someone will come in a few minutes to fix... More

Was this review helpful? Yes 1
Saskatoon, Canada
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 27, 2012

The Luna Azul spa is home to some of the best massage staff in the city...especially Suemy and Melina. The location is right in the heart of the action. We didn't stay at the hotel but we did use the washroom and it was very clean. I saw people barbecuing next to the pool and i thought that was pretty... More

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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 24, 2012 via mobile

Pros: Location, cleanliness, free wifi, complimentary drinking water in room, friendly receptionist, cable TV. Cons: Small rooms, poor TV reception, lack of privacy, noisy, wifi only works outside room (near reception), rickety bed. I would probably not stay here again but was not traumatised by the experience either. A good choice if you want to be very central & will... More

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Jacksonville, Florida
Contributor
18 reviews 18 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 24, 2012

Hotel Azul is tucked away on 5th Avenue in Playa de Carmen and steps from about 50 restaurants. Location, Location Location. OK, this is not a luxury hotel. It hs a good AC, two beds (king and single) good hot shower and bath and a desk/chair for your laptop. Internet is free. Maria was one of the front desk people... More

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Cambridge
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 16, 2012

We had booked two double rooms at hotel azul, one for my partner and myself and one for the other couple we were traveling with. When we arrived at the hotel we were told that there was a problem with the water supply in one of the the rooms we had booked so we couldn't stay in it. We were... More

Was this review helpful? Yes 1
Bogota, Colombia
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 15, 2012

I booked 2 rooms at the Hotel Azul through an agency and paid up front 3 months before I was due arrive. When I arrived I was told that there was now only one room available for me and that they would put another bed double bed in the same room. This was far from ideal as my partner and... More

Was this review helpful? Yes 1
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Additional Information about Hotel Azul

Also Known As:
Hotel Azul Riviera Maya/Playa Del Carmen, Mexico
Address: 5ta avenida entre calles 10 y 12, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel Style:
Ranked #183 of 198 hotels in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Azul 2*
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