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Hotel Azul

5ta avenida entre calles 10 y 12, Playa del Carmen 77710 , Mexico
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1 room 1 guest
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76 Reviews from our TripAdvisor Community

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    7
    21
    17
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    22
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1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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    (76)
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    (23)
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    (17)
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    (24)
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1 review
1 of 5 stars Reviewed 3 weeks ago

We booked for 3 nights, the room had like a hundred mosquitoes inside, there are no windows. Bathroom stinks, towels stink, room feels like a cell, the pool its very small and it had bird poop all around, too much noise and bad signal with the wify. It was a nightmare. But great staff.

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Split, Croatia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed July 26, 2015

But, if you go there, make sure you have ear plugs and something to breathe the fresh air from. Noise is just unbearable and smell is horrible. Location is central, that is good. I am not a spoiled tourist but this place is just a big no, no. It is somehow dirty and sticky. People are kind though. Massage is... More 

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Travelers are raving about these Playa del Carmen hotels

Melbourne, Australia
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed July 23, 2015

The staff member upon check in was the only good thing at this hotel. Being on fifth ave, you'd expect a little noise but it was as if a DJ was playing in my bedroom. The sheets had stains all over them and the pillow smelt really bad. The blinds were a tiny bit of fabric which wasn't even enough... More 

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Phoenix, Arizona
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 6, 2015

We were in playa del Carmen for our wedding in May 2015. We decided to stay close to town after the wedding, somewhere cheaper than the resort. I found Hotel Azul on Hotels.com and based upon the free Wi-Fi, the price, and the pictures, I booked a room. We were pleasantly surprised. The room was right off of the busy... More 

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San Cristobal de las Casas, Mexico
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 6, 2015

This was my third visit of this beautiful seaside city and first time I decided to stay in a low budget hotel. Anyway, my experience was very positive, the rooms are very clean and the location is directly on the main avenue of the city. Special thanx goes to the front desk staff (Praxedes) for his excellent guest service and... More 

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Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 17, 2015

I booked a stay at this hotel for 2 nights prior to checking into a 5 night stay at an all inclusive resort. Upon checking in after a long flight we got into the room and it was the most musty smelling place i have ever encountered. No air conditioning and it was hot and WET in the room. One... More 

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 1, 2015 via mobile

We were 4 ppl traveling for vacation this place looked fine on their site but our room was a box! No where for clothes terrible included breakfast. Service was so bad they seemed annoyed that we were there. We never got new towels unless we complained we caught them using the same bed sheets. The only ppl around the pool... More 

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Portsmouth, New Hampshire
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed February 9, 2015

As a woman travelling alone I wanted a small quiet inexpensive hotel near to Fifth Avenue. From the minute I arrived the problems began Looks more like pension for young kids. I did not feel secure as all rooms o first floor and rooms are bear and prison l Iike. I had made mistake of paying 3 nights in advance.... More 

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Merrickville, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 17, 2015

I believe the owner has other hotels in the area so don't confuse the other reviews with this hotel which is on fifth avenue beside the tequila barrel bar. Firstly we took 2 rooms at this hotel because we were left stranded on our arrival in Playa del Carmen. We had booked and paid in full for a condo only... More 

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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 12, 2015 via mobile

There are several fundamental issues with this hotel, but first and foremost DO NOT STAY HERE. We made the mistake of booking two nights here in the new year, we had to leave after just one - it is that terrible. The first room they gave us felt like a prison cell, it stank and the pillows were damp, so... More 

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