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2.0 of 5 Hotel   |   5ta avenida entre calles 10 y 12, Playa del Carmen 77710 , Mexico
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Hotel Azul
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Ranked #172 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 4 weeks ago
Callummacqueen
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57 reviews from our community

Traveler rating
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    8
    14
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5
21
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1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Merrickville, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I believe the owner has other hotels in the area so don't confuse the other reviews with this hotel which is on fifth avenue beside the tequila barrel bar. Firstly we took 2 rooms at this hotel because we were left stranded on our arrival in Playa del Carmen. We had booked and paid in full for a condo only... More 

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London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

There are several fundamental issues with this hotel, but first and foremost DO NOT STAY HERE. We made the mistake of booking two nights here in the new year, we had to leave after just one - it is that terrible. The first room they gave us felt like a prison cell, it stank and the pillows were damp, so... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Wilder Gutierrez was the best bartender I've ever met. Service was unbelievable and wilder made our stay at azul fives amazing. Rene Carreon and azucena zuniga were also very good and made the experience at 1910 cantina outstanding. My family and I will be returning based on the service we received from the individuals listed above

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1 review
4 of 5 stars Reviewed December 8, 2014

Hotel Azul is a small clean hotel right in downtown of Playa del Carmen. For the price you get a real good deal. The big problem we had (so the missing star) was the possibility to park our car nearby despite the claim of booking.com about existing parking lots.

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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 18, 2014

I've traveled a bit, but this hotel is the worst I've experienced. After making a reservation I arrived to learn the hotel is booked and the only room left is the one in the front next to reception, fine. Room #1. However, this room has no TV, no working AC and you can hear every conversation at the reception. Due... More 

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Rishon Lezion, Israel
Top Contributor
59 reviews 59 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 30, 2014

It's located on the fifth Avenue near the ocean. The hotel is not cheap at 500 pesos for a double bed room.it has a breakfast included but nothing to talk about. room number six got flooded when it rained.

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Santa Marta, Colombia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 27, 2014

The hotel is on a perfect location, straight on 5th avenue. We had a room for 3 people for a very very economic price! The room had a double bed and a single one, air con, fan, tv, 2 safe boxes, hot water. The maid clean it daily and Carlos y Omar in reception were extremely helpful!!!!

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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 2, 2014

I lost my expensive property during storing the luggage at the counter. I am definitely sure my property is stolen when the staffs were "carefully" looking after my luggage. And the staffs are fail and reluctant to provide any help and reply for my case. And everything does not look as nice as the pictures, be prepare for a huge... More 

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Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 27, 2014

My boyfriend and I got a great deal online and stayed in May for 2 nights for only US$23p/nt. That was a great deal since a hostel would've been $20p/nt for the 2 of us. There was a good working A/C & ceiling fan. It's a basic hotel in a great location. It was nice to have clean water service... More 

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Montreal, Canada
1 review
1 of 5 stars Reviewed March 17, 2014 via mobile

Worst hotel ever. Even in india i would have pay 5 dollars a night for that. But 70 dollars!! Dont go there, the staff is rude, and the rooms... Well no water to wash, no tv, no lights working, a real pain to sleep there. Beds were dirty, pillows looked like there came from trash..

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Additional Information about Hotel Azul

Address: 5ta avenida entre calles 10 y 12, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Azul 2*
Number of rooms: 20
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Also Known As:
Hotel Azul Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#59 Spa Hotel in Playa del Carmen

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