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Hotel Azul

5ta avenida entre calles 10 y 12, Playa del Carmen 77710 , Mexico
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Hotel Azul
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62 reviews from our community

Traveler rating
    4
    16
    16
    9
    17
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6
21
11
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 17, 2015

I booked a stay at this hotel for 2 nights prior to checking into a 5 night stay at an all inclusive resort. Upon checking in after a long flight we got into the room and it was the most musty smelling place i have ever encountered. No air conditioning and it was hot and WET in the room. One... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 1, 2015 via mobile

We were 4 ppl traveling for vacation this place looked fine on their site but our room was a box! No where for clothes terrible included breakfast. Service was so bad they seemed annoyed that we were there. We never got new towels unless we complained we caught them using the same bed sheets. The only ppl around the pool... More 

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Portsmouth, New Hampshire
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed February 9, 2015

As a woman travelling alone I wanted a small quiet inexpensive hotel near to Fifth Avenue. From the minute I arrived the problems began Looks more like pension for young kids. I did not feel secure as all rooms o first floor and rooms are bear and prison l Iike. I had made mistake of paying 3 nights in advance.... More 

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Merrickville, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 17, 2015

I believe the owner has other hotels in the area so don't confuse the other reviews with this hotel which is on fifth avenue beside the tequila barrel bar. Firstly we took 2 rooms at this hotel because we were left stranded on our arrival in Playa del Carmen. We had booked and paid in full for a condo only... More 

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London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 12, 2015 via mobile

There are several fundamental issues with this hotel, but first and foremost DO NOT STAY HERE. We made the mistake of booking two nights here in the new year, we had to leave after just one - it is that terrible. The first room they gave us felt like a prison cell, it stank and the pillows were damp, so... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed December 8, 2014

Hotel Azul is a small clean hotel right in downtown of Playa del Carmen. For the price you get a real good deal. The big problem we had (so the missing star) was the possibility to park our car nearby despite the claim of booking.com about existing parking lots.

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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 18, 2014

I've traveled a bit, but this hotel is the worst I've experienced. After making a reservation I arrived to learn the hotel is booked and the only room left is the one in the front next to reception, fine. Room #1. However, this room has no TV, no working AC and you can hear every conversation at the reception. Due... More 

Was this review helpful? Yes 3
Rishon Lezion, Israel
Top Contributor
59 reviews 59 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 30, 2014

It's located on the fifth Avenue near the ocean. The hotel is not cheap at 500 pesos for a double bed room.it has a breakfast included but nothing to talk about. room number six got flooded when it rained.

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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 27, 2014 via mobile

The hotel is on a perfect location, straight on 5th avenue. We had a room for 3 people for a very very economic price! The room had a double bed and a single one, air con, fan, tv, 2 safe boxes, hot water. The maid clean it daily and Carlos y Omar in reception were extremely helpful!!!!

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Los Angeles, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 2, 2014

I lost my expensive property during storing the luggage at the counter. I am definitely sure my property is stolen when the staffs were "carefully" looking after my luggage. And the staffs are fail and reluctant to provide any help and reply for my case. And everything does not look as nice as the pictures, be prepare for a huge... More 

Was this review helpful? Yes 2
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