We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
2.0 of 5 Hotel   |   5ta avenida entre calles 10 y 12, Playa del Carmen 77710 , Mexico
Hotel amenities
Hotel Azul
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
You added Hotel Azul to your Saves list
Ranked #176 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars Reviewed January 2, 2015
Write a Review

60 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Portsmouth, New Hampshire
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

As a woman travelling alone I wanted a small quiet inexpensive hotel near to Fifth Avenue. From the minute I arrived the problems began Looks more like pension for young kids. I did not feel secure as all rooms o first floor and rooms are bear and prison l Iike. I had made mistake of paying 3 nights in advance.... More 

Was this review helpful? Yes
Merrickville, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 17, 2015

I believe the owner has other hotels in the area so don't confuse the other reviews with this hotel which is on fifth avenue beside the tequila barrel bar. Firstly we took 2 rooms at this hotel because we were left stranded on our arrival in Playa del Carmen. We had booked and paid in full for a condo only... More 

Was this review helpful? Yes
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 12, 2015 via mobile

There are several fundamental issues with this hotel, but first and foremost DO NOT STAY HERE. We made the mistake of booking two nights here in the new year, we had to leave after just one - it is that terrible. The first room they gave us felt like a prison cell, it stank and the pillows were damp, so... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed January 2, 2015

Wilder Gutierrez was the best bartender I've ever met. Service was unbelievable and wilder made our stay at azul fives amazing. Rene Carreon and azucena zuniga were also very good and made the experience at 1910 cantina outstanding. My family and I will be returning based on the service we received from the individuals listed above

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed December 8, 2014

Hotel Azul is a small clean hotel right in downtown of Playa del Carmen. For the price you get a real good deal. The big problem we had (so the missing star) was the possibility to park our car nearby despite the claim of booking.com about existing parking lots.

Was this review helpful? Yes
New York City, New York
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 18, 2014

I've traveled a bit, but this hotel is the worst I've experienced. After making a reservation I arrived to learn the hotel is booked and the only room left is the one in the front next to reception, fine. Room #1. However, this room has no TV, no working AC and you can hear every conversation at the reception. Due... More 

Was this review helpful? Yes 3
Rishon Lezion, Israel
Top Contributor
59 reviews 59 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 30, 2014

It's located on the fifth Avenue near the ocean. The hotel is not cheap at 500 pesos for a double bed room.it has a breakfast included but nothing to talk about. room number six got flooded when it rained.

Was this review helpful? Yes
Santa Marta, Colombia
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 27, 2014 via mobile

The hotel is on a perfect location, straight on 5th avenue. We had a room for 3 people for a very very economic price! The room had a double bed and a single one, air con, fan, tv, 2 safe boxes, hot water. The maid clean it daily and Carlos y Omar in reception were extremely helpful!!!!

Was this review helpful? Yes
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 2, 2014

I lost my expensive property during storing the luggage at the counter. I am definitely sure my property is stolen when the staffs were "carefully" looking after my luggage. And the staffs are fail and reluctant to provide any help and reply for my case. And everything does not look as nice as the pictures, be prepare for a huge... More 

Was this review helpful? Yes 2
Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 27, 2014

My boyfriend and I got a great deal online and stayed in May for 2 nights for only US$23p/nt. That was a great deal since a hostel would've been $20p/nt for the 2 of us. There was a good working A/C & ceiling fan. It's a basic hotel in a great location. It was nice to have clean water service... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Azul? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Azul

Address: 5ta avenida entre calles 10 y 12, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Azul 2*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Tingo, Orbitz, Travelocity, Priceline and Odigeo so you can book your Hotel Azul reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Azul Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#59 Spa Hotel in Playa del Carmen

7 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (7)
Pool/beach area (1)
Hotel & grounds (3)
Room/suite (2)
Bathroom (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay