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2.0 of 5 Hotel   |   5ta avenida entre calles 10 y 12, Playa del Carmen 77710 , Mexico
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Hotel Azul
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33%
Ranked #183 of 199 hotels in Playa del Carmen
A recent review
3 of 5 stars Reviewed May 27, 2014
Michelle G Atlanta, Georgia
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48 people have reviewed this hotel

Traveler rating
    4
    11
    14
    7
    12
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4
19
8
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Los Angeles, California
1 review
1 of 5 stars Reviewed June 2, 2014

I lost my expensive property during storing the luggage at the counter. I am definitely sure my property is stolen when the staffs were "carefully" looking after my luggage. And the staffs are fail and reluctant to provide any help and reply for my case. And everything does not look as nice as the pictures, be prepare for a huge... More

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Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 27, 2014

My boyfriend and I got a great deal online and stayed in May for 2 nights for only US$23p/nt. That was a great deal since a hostel would've been $20p/nt for the 2 of us. There was a good working A/C & ceiling fan. It's a basic hotel in a great location. It was nice to have clean water service... More

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Montreal, Canada
1 review
1 of 5 stars Reviewed March 17, 2014 via mobile

Worst hotel ever. Even in india i would have pay 5 dollars a night for that. But 70 dollars!! Dont go there, the staff is rude, and the rooms... Well no water to wash, no tv, no lights working, a real pain to sleep there. Beds were dirty, pillows looked like there came from trash..

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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2014

I spent 8 long nights in this place. This is my first time writing a review of any kind but this place was too bad not to mention. Dont believe the images or the features on the website. The rooms are closer to a prison cell than a hotel room. Tv doesnt work never mind cable and probably hasnt for... More

Was this review helpful? Yes 1
Edmonton, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 27, 2014

I have traveled to 24 countries in the last 14 years and this is possibly the worst place I have ever stayed. The tv cable was disconnected and everyday I was told it would be fixed. The pool was too small for an adult to do anything but lay, I didn't go in as it looked too dirty. The water... More

Was this review helpful? Yes 3
Mendoza, Argentina
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 19, 2013

I went there with my boyfriend last year and we stayed at Azul for 11 days. The location is more than perfect; it is near the beach, in fact 2 blocks, it is by the main street where you have at 2 or 3 blocks the best restaurantes in the area, Even the least known restaurants are fantastic!. You have... More

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 24, 2013 via mobile

we wanted to stay in that hotel for one night, we paid a 1000 pesos, and 10 minutes after we got into the room i wanted to take a shower and the shower tap was broken!!! we couldnt take a shower, sowe went to the receptionist and she told us that someone will come in a few minutes to fix... More

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Saskatoon, Canada
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 27, 2012

The Luna Azul spa is home to some of the best massage staff in the city...especially Suemy and Melina. The location is right in the heart of the action. We didn't stay at the hotel but we did use the washroom and it was very clean. I saw people barbecuing next to the pool and i thought that was pretty... More

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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 24, 2012 via mobile

Pros: Location, cleanliness, free wifi, complimentary drinking water in room, friendly receptionist, cable TV. Cons: Small rooms, poor TV reception, lack of privacy, noisy, wifi only works outside room (near reception), rickety bed. I would probably not stay here again but was not traumatised by the experience either. A good choice if you want to be very central & will... More

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Jacksonville, Florida
Contributor
18 reviews 18 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 24, 2012

Hotel Azul is tucked away on 5th Avenue in Playa de Carmen and steps from about 50 restaurants. Location, Location Location. OK, this is not a luxury hotel. It hs a good AC, two beds (king and single) good hot shower and bath and a desk/chair for your laptop. Internet is free. Maria was one of the front desk people... More

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Additional Information about Hotel Azul

Address: 5ta avenida entre calles 10 y 12, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Azul 2*
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Also Known As:
Hotel Azul Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Fitness Center with Gym / Workout Room Room Service Spa Swimming Pool
Hotel Style
#57 Spa Hotel in Playa del Carmen
Hotel Class
Number of rooms
20

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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