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3.0 of 5 Hotel   |   Av. Norte, Playa del Carmen 77710, Mexico
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Moongate Hotel
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Ranked #188 of 200 Hotels in Playa del Carmen
A recent review
4 of 5 stars Reviewed October 22, 2011
connie h La Marque, Texas
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13 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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ottawa canada
2 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 29, 2012

Stayed at moongate 12 nights and it was horrible When i read that the hotel was noisy , i thought it cant be that bad .... Well it is really noisy With alot of the noise coming from the hotels icecream store below , techno music until 4am Ear plugs will not help, STAY AT ANOTHER HOTEL Also 14 lounge... More 

Was this review helpful? Yes 9
La Marque, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 22, 2011

Just got back from PDC yesterday. Stayed at Moongate for 4 nights. It was clean and roomy. If you are looking for luxury, find another hotel. But if you are looking for safe, clean and cheap, this place is great. I read the reviews about noise, but it was extremely quiet for our stay. About 9 a.m. there was construction... More 

Was this review helpful? Yes 2
Jersey City, New Jersey, USA
2 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 26, 2011

Great price (had to check in across the street at Tukan). Location is great. The noise was too much! We had room 11 at the back. Our windows were open - At 12:50am, the music from the lounge restaurant on 5th had not let up and there was STILL noise from construction outside! Once we wised up, closed the windows... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 17, 2010

Room is rather clean. It is furnished in mexican style. There is a tv, table, bed, 2 chairs. Also 2 chairs in balcony. Room is cleaned every day. Socket electric - non european. Guests of Moongate can use swimming pool and beach club of Tukan hotel, as they have one owner. About localization - it is nightmare for everyone who... More 

Was this review helpful? Yes 2
MoonTK, Manager at Moongate Hotel, responded to this review

We really apprecitte you comments, these comments will help us to improve our facilities and service. We really hope that you are coming back and give us the opportunity Best Regards, More 

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 2, 2009

this review would have been pretty good if not for the last day of our stay. My hubby and I were celebrating our 10 yr anniversary and the last night our stay the AC went out. August in Mexico!! PHEW! They sent someone to fix it and they couldn't so we packed everything assuming we would change rooms. THEY TRIED... More 

Was this review helpful? Yes 5
Fenton Michigan
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 16, 2009

We stayed for 3 nights and on the second night I went out and my girlfriend stayed in to get some sleep and was awoke by someone knocking on the door and she thought it was me but it was someone looking for a guy from canada and then left the, next night we both went out and when we... More 

Was this review helpful? Yes 3
Ensenada, Mexico
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed May 10, 2009

We booked on january 2009 for our May 2009 stay...got a great deal 44 usd per night, breakfast buffet included for the three of us. Arrived at noon, check in at Tukan front desk (accross the street from moongate) was fast, paid in advance, gave us remote control, 3 towel cards, and room key. They gave us the best room... More 

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Queens, NY
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 10, 2009

Simple and Easy. The Moongate is part of the El Tukan properties. The Moongate itself is a building with arched doors/windows, however, we were told that the rooms were not available in that specific building. Instead, they gave us a room on the corner of 10th Ave and 14th Street, a 1st floor Villa style room. Accomodations were simple. I... More 

Was this review helpful? Yes 1
Seattle, Washington
2 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 21, 2008

The Moongate was clean, comfortable, and was $30 night. I believe they have an all-inclusive option too. Located on 5th ave where the action is and one block from the beach. They had a beach club 6 easy walking blocks from the hotel where they have lounge chairs. There is a room with a balcony over 5th which looked nice... More 

Was this review helpful? Yes 8
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Additional Information about Moongate Hotel

Address: Av. Norte, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Moongate Hotel 3*
Number of rooms: 130
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Also Known As:
Moongate Hotel Riviera Maya/Playa Del Carmen, Mexico

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