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All 197 Playa del Carmen hotels

Banyan Tree Mayakoba

5.0 of 5 Hotel   |   Carretera Federal, Playa del Carmen 77710, Mexico
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92%
Ranked #5 of 197 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 16, 2010
ent91 Texas
  • Reviews (986)
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  • Room tips (172)
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986 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Banyan Tree Mayakoba
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Texas
1 review
5 of 5 stars Reviewed August 16, 2010

We visited Banyan Tree August 8 -15. We were married on the 12th. It was the most fabulous vacation experience I have ever had. The staff was polite and courteous. Nothing seemed as if it was too much trouble. At the very least they tried to give you every thing you asked for if it was in reason. The villa's... More

Was this review helpful? Yes
Banyan_Tree_Mayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Valued Guest, We really appreciate you took the time to write a review. Hope your family enjoyed the wedding and the amazing sunset we had that day. Our staff is always trying to create a memorable moments that will last forever and we are glad you could experience it on such an important day of your life. We look... More

Bodrum
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2010

Amazing place to be. We had taken our time to visit the Banyan Tree in Mayakoba and we where stunned. We received a warm welcome at the entry of the Banyan Tree and received a personal guided tour by Mr. Peter Hechler, Hotel manager of the Banyan Tree. 2.5 hrs we spend at the Hotel. The Banyan Tree product is... More

Was this review helpful? Yes
Banyan_Tree_Mayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Mr. Thomas, I really appreciate you took the time to write a review from the site inspection I hosted you a couple of weeks ago. I am glad you liked our resort. Thank you for your recommendation. I hope I can welcome you back as our guest in the near future. With kind regards, Peter Hechler Resident Manager More

New York City, New York
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
247 helpful votes 247 helpful votes
5 of 5 stars Reviewed August 12, 2010

We were looking forward to our first visit to a Banyan Tree property, and got a great deal from Luxurylink.com. Our package included four nights in a Garden Pool Villa (we were upgraded to a Courtyard Villa at check in), buffet breakfast (which would cost $63 US for two), bottle of vino and fresh fruit, and TWO 90-minute spa treatments.... More

Was this review helpful? Yes 2
Banyan_Tree_Mayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Valued Guest, Thank you for your comments about our resort. We want to create a “Sanctuary of Senses” with the perfect blend of Asian and Mexican cultures. Your comments endorse this belief and are a great testimony of our team´s dedication and professionalism. Landa, Fon and Jay at the Spa; Sompong, Manuel an Tania at Saffron; Daniel, Ivan and... More

San Francisco, CA
Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2010

My boyfriend and I just got back from our second visit to the Banyan Tree Mayakoba, and it was just as great as ever....great service, wonderful and relaxing setting, superb massage, etc. The entire staff is always there to help with anything you may need. Claudia, the reservations manager, went above and beyond the call of duty in helping us... More

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Banyan_Tree_Mayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Valued Guest, On behalf of Banyan Tree family, we want to thank you for taking the time to share such gracious comments about us. Our goal is to make our guests, repeat guests. We are delighted to read that you considered your second stay as great as the first one. We are so pleased to know that our staff,... More

New York City, New York
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 10, 2010

We went to Banyan Tree Mayakoba as a part of our wedding trip. we had the wedding in a different hotel in PDC (since most people would not be able to join us at Banyan Tree due to the cost) and then came here for the honeymoon part of the trip. During my business travels I have beet to some... More

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Banyan_Tree_Mayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Valued Guest, We thank you immensely for taking the time to share your experience with others and for your gracious comments about our resort, food and associates, especially Armando, our famous bartender. It is very satisfactory to know that we became the scenery of such a unique occasion in your life. Congratulations, and we look forward to celebrating with... More

New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 10, 2010

I know I am the outlier here (almost all of other reviews are so over the top about Banyan Tree), but I think this place can be better. It is a great hotel, and we had a wonderful time, but there is room for improvement in a few areas. A couple of initial thoughts: (1) The beach is approximately 8-10... More

Was this review helpful? Yes 4
Banyan_Tree_Mayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Valued Guest, We thank you immensely for taking the time to share your experience with others. I have taken notes of every detail you point out and the $20 USD charged incorrectly to your account. The daily fee to rent a bike is $5 USD. We really appreciate your feedback, we all work very hard and humbly everyday to... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 3, 2010

We actually stayed here in August 2009 - for a long weekend after our wedding as our honeymoon was later in the year. We loved this hotel; We paid for a Garden Villa but were upgraded for free to the next level villa since there were availabilities. The villas are great and so much space, amazing bathroom and private pool/lounge... More

Was this review helpful? Yes 2
Banyan_Tree_Mayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Valued Guest, We really appreciate you chose us for your first romantic getaway previous to your honeymoon. We hope we can welcome you back for your upcoming 1st wedding anniversary. With kind regards, Peter Hechler Resident Manager More

New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 1, 2010

To start off, I use this site quiet often but sadly haven’t written any reviews. My husband and I just got back from the Banyan Tree for our honeymoon and all I can think about is writing a review for this hotel. Anyone that has complaints is clearly someone that is nearly impossible to please because the staff at this... More

Was this review helpful? Yes
Banyan_Tree_Mayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Valued Guest, On behalf of Banyan Tree family, we wish to thank you for taking the time to write a nice review of your recent stay with us. I am very proud to read that our associates` efforts to meet our guests` expectations are recognized. Alejandro, Ana, Ivan and especially Sompong, our Saffron Manager, will be very glad to... More

FLA
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 30, 2010

My wife and I spent four wonderful nights at the Banyan Tree Mayakoba in July. It was a last minute choice as we usually choose the Caribbean and we were pleasantly surprised (the Caribbean beaches are much nicer however). All the details have been given in previous reviews. The property is amazing. The service was EXCELLENT and genuine. The buffet... More

Was this review helpful? Yes
Banyan_Tree_Mayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Valued Guest, We are glad to read that our property, service and food, pleasantly surprised you. We hope we can become your usual choice for your upcoming vacations. With kind regards, Peter Hechler Resident Manager More

Washington, DC
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2010

Banyan tree not only lives up to the hype, it exceeds any and every expectation. We spent our honeymoon there in late May and early June, 8 nights of pure luxury and impeccable service. The Banyan Tree staff has mastered the art of anticipating guests’ needs, checking in frequently without overwhelming. We stayed in a courtyard pool villa and it... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Breakfast buffet(17)
  • Private pool(16)
  • Very good(15)
  • Golf cart(14)
  • Beach Club(9)
  • Very nice(5)
  • Room service(5)
  • Boat ride(5)
  • Hot tub(5)
  • Thai restaurant(4)

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

1,700 photos of this hotel

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Spa Hotel in Playa del Carmen #5 Luxury Hotel in Playa del Carmen #5 On the Beach Hotel in Playa del Carmen #7 Business Hotel in Playa del Carmen #8 Romantic Hotel in Playa del Carmen #16 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
A harmonious blend of nature and luxury, Banyan Tree Mayakoba takes resort living to new heights with the first all-pool villa resort in Riviera Maya, Mexico. Banyan Tree Hotels and Resorts brings Asian hospitality to the beautiful development of Mayakoba, Riviera Maya, complete with Banyan Tree Mayakoba pool villas offering premium seclusion and an expansive Mayakoba spa complex with the introduction of the award-winning Banyan Tree Mayakoba Spa. ... more   less 
Number of rooms
117

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