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Banyan Tree Mayakoba

5.0 of 5 Carretera Federal, Playa del Carmen 77710, Mexico
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Banyan Tree Mayakoba
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Banyan Tree Mayakoba
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1,062 reviews from our community

Traveler rating
    860
    126
    52
    19
    5
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228
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Banyan Tree Mayakoba
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London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2014

This hotel is just amazing. The grounds are just fantastic with an fabulous drive up to the main reception once you have entered through the main gate of the hotel. The staff were just unbeleivable. THey were really passionate about their job and loved their employer. They put their heart into serving customers. You have the option of hiring a... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guests: Thank you for your wonderful comments. It is our pleasure that you had a most enjoyable stay and that you recommend us in such a great way. Thank you in particular for mentioning the quality of our restaurants and the attentive and warm service provided by our people. Comments like yours are always a source of motivation to... More 

Georgia
Top Contributor
63 reviews 63 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 17, 2014

My husband and I stayed here for a week, and it was truly incredible. The staff was above and beyond friendly and helpful. The food was outstanding. There is a very nice Nature Trail to run between the three resorts. We took the Eco Tour and enjoyed it immensely. The beach is very nice and the staff there is also... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Jordan: I am delighted to know that during the week you recently spent at our resort we could create a memorable experience for you. Thank you for choosing Banyan Tree Mayakoba for your vacation and thank you for taking the time to make such wonderful comments about the food quality as well as the attention and service provided... More 

New York, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2014

We had the most incredible experience. The property was exquisite. The service impeccable. From the moment we arrived and were whisked away to our splendid villa, we began to unburden ourselves from the shackles of urban New York. I had the ultimate treatment – the rainforest experience and my husband insists his massage was the best he's had since Bangkok.... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful comments. I am delighted that you truly enjoyed the natural beauty and the private comfort of our facilities as well as the attentive and, as you say “impeccable” service by our staff. Thank you in particular for mentioning our Banyan Tree Spa and the quality of Saffron, our Thai restaurant. We always strive... More 

Howard County, MD
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 14, 2014

This was our second stay at the Banyan Tree Mayakoba and it was even better than the first. We upgraded to the Sanctuary Pool Villa for this visit because we were traveling in November and thought we might want the heated pool. We did, in fact, heat the pool but it should be noted that I have a very low... More 

Was this review helpful? Yes 3
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Lauren M: Thank you for you detailed posting on Tripadvisor. It is our true pleasure to know that you enjoyed the comfort and privacy of your Sanctuary Pool Villa. Thank you in particular for mentioning the quality of our Spa, the restaurants and the genuine care of our people. Your story about the gluten free curry is a... More 

Philadelphia, Pennsylvania
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 5, 2014

Amazing service and spectacular room sums up our stay. To be honest I was worried about returning to Cancun area as my last experience was all inclusive hell but I went with the travel agents reccomendation and so happy I did. This is a very special place for couples and the service was simply amazing. This resort is great for... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Jim V: Thank you for your wonderful comments. I am very happy to know that your truly enjoyed the natural beauty of our surroundings and the service provided by our people. It is wonderful to know that based on the experience you had here with us, you now choose another Banyan Tree for a forthcoming trip. We sincerely... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 2, 2014

Talk about luxury 5 star travel! Mayakoba Banyan Tree provides it all. It was exactly what we wanted - a little paradise for me and my sister. We rode the courtesy bike around the area, to the beach, to the golf course, to anywhere. We had amazing massages...x2. And, just lounged around in our big cabin as well. It wasn't... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: It is our pleasure to know that you enjoyed your recent stay with us. Thank you for taking the time to post your comments and mention the comfort and privacy of our resort as well as the quality of our Spa treatments. Hoping to welcome you back soon, please receive my warmest regards, Michael Náther More 

Modesto, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2014

We just recently went to the Banyan Tree Mayakoba for 5 days of our honeymoon. We arranged pick up from Cancun by the hotel, which was amazing. They were so nice and greeted us with fresh towels and water. When we got to the hotel we were given a tour, they took our bags and dropped them off at our... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: First of all thank you for choosing Banyan Tree Mayakoba for this very special occasion. We are delighted to hear that you had a pleasant and most memorable experience during your stay. Thank you in particular for mentioning the food quality in our restaurants, our Spa and the attentive and personalized service provided by our staff. Thank you... More 

Boca Raton, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 28, 2014

I had to write a review because I just returned from my honeymoon and still cannot believe how amazing and perfect my wedding weekend was. I had 110 guests at the Banyan Tree for my wedding and every single detail was so well executed. All of my guests could not help but say it was near perfection. The food, flowers,... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: First of all and once more thank you so much for choosing Banyan Tree Mayakoba for this very special occasion and thank you for your wonderful feedback. We are thrilled and delighted to hear that your event was a most memorable experience. Thank you in particular for mentioning Xanath our new wedding coordinator. Comments like yours come a... More 

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 27, 2014

Overall we had a nice stay at Banyan Tree. They do charge a ridiculous amount in tax and fees on top of the price for food and drinks. If you order room service we prepared to pay 50% more. The grounds were nice but the beach was unimpressive. We came from Tulum so we are used to beautiful white sands... More 

Was this review helpful? Yes 5
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your comments. We appreciate your feedback and are happy to hear that you had a pleasant stay in general. The situation you mention about your check out is indeed most unfortunate and I understand your feelings. We have internally discussed the issue in order to avoid such an embarrassing situation. Kindly accept my... More 

London
Contributor
20 reviews 20 reviews
14 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 25, 2014

We stayed here for just one night because we were originally staying at an adults only hotel and then my son decided to stay with me for the last night of our stay. Unfortunately the weather was horrible that day so we didn't even get to enjoy the property to the fullest but that's obviously nobody's fault. The hotel is... More 

Was this review helpful? Yes 4
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Jessica: Thank you for your posting and candid feedback. We are sad that you have been unlucky with the weather which really most of the time is sunny and pleasant. We took note of your comments regarding your breakfast and have internally discussed as we know that the perception of our guests is a reality that we have... More 

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Hotel Summarization (Beta)

What travelers say

  • Breakfast buffet(17)
  • Private pool(16)
  • Very good(15)
  • Golf cart(14)
  • Beach Club(9)
  • Very nice(5)
  • Room service(5)
  • Boat ride(5)
  • Hot tub(5)
  • Courtyard Villa(4)

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#5 Spa Hotel in Playa del Carmen
#7 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#8 Business Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen

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