We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Banyan Tree Mayakoba

5.0 of 5 Carretera Federal, Playa del Carmen 77710, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Banyan Tree Mayakoba
Professional photos View all
Browse nearby
Banyan Tree Mayakoba
Write a Review

1,086 reviews from our community

Traveler rating
    877
    130
    54
    20
    5
See reviews for
236
685
13
33
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1086)
  • Mar-May only
    (264)
  • Jun-Aug only
    (237)
  • Sep-Nov only
    (242)
  • Dec-Feb only
    (343)
All months
Austin, Texas
2 reviews
4 of 5 stars Reviewed yesterday NEW

This was our 20th anniversary trip from Dec 15 to Dec 19, 2014. We had VERY high expectations on this place and while most were met there is some tweaking that this hotel needs to make in order to be on par with the #1 hotel there which is the Rosewood. We were VERY surprised at the amount of children... More 

Was this review helpful? Yes
Scottsdale, Arizona
Top Contributor
82 reviews 82 reviews
69 hotel reviews
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We started our vacation at the Iberostar Tucan and left after one night because it is an unspeakable dump who's reality is shockingly different than the reviews on TA. I woke up after the first night, booked the rest of our vacation at a room here at the Banyan Tree and moved hotels for the next 6 nights. What a... More 

Was this review helpful? Yes
Chicago
Contributor
18 reviews 18 reviews
7 hotel reviews
228 helpful votes 228 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment you arrive you feel relaxed and at home. Soft music in the background, staff that remember you and anticipate everything you need and food that's fantastic and creative. Small touches like complementary sparkling lemonade and tostadas poolside to beach bag kits with lotion, bugspray and flashlight in the room. Amazing spa location and services. Great times at... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review. We are delighted that you enjoyed your recent stay with us and carried home fond memories. Thank you in particular for mentioning the service provided by our people, as comments like yours are highly motivating and well received. Looking forward to your next stay here with us I send you our warmest... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Absolutely loved the property, the villas and the service and staff were outstanding. It's a large property and you rarely see others guests. It was a slice of heaven and excited to rebook for Thanksgiving.

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Sandi S: Thank you for your lovely review. We are delighted to hear that you consider us your home in this wonderful part of the world. Thank you in particular for mentioning our service and we are very much looking forward to be welcoming you again later this year for Thanksgiving. Warm regards, Michael Näther More 

Malvern, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The resort is beautiful, but the rooms are more than spectacular. A great place for a get-away with your spouse or date. Very romantic. The spa was incredible as well. Highly recommended! Golf course is also terrific.

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Frederick: It is our true pleasure that you enjoyed the beauty of our natural surrounding and the privacy and exclusivity of your villa. Thank you also for mentioning our Thai Spa and our world-class Golf Course. We are looking forward to your next visit and send you our warmest regards, Michael Näther More 

Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in the one bedroom suite which had a huge living room, my own hot tub, outdoor bath, personal swimming lap pool.....and my own bicycle.....awesome food and service.....and the best massage ever....highly recommend it.

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. James H: Thank you for your outstanding review. We are delighted that you enjoyed the privacy and comfort of your spacious villa as well as the service provided by our people and the food in our restaurants. I am glad that you also had the opportunity to visit our Spa and that you found your treatment to be... More 

Moscow, Russia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Agree with the review below that the beach is not acceptable. Staying at the hotel in early January 2015, the property was beautiful and lots of dining options around the Mayakoba properties. Rooms spacious and comfortable. HOWEVER, we paid a lot more to stay in the Ocean Club Villas to be on the beach instead of the lagoon, we were... More 

Was this review helpful? Yes 5
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are delighted to hear that you enjoyed the comfort and space of your villa as well as our multiple dining options. It is of course with much regret that due to the weather situation your stay was affected by a large amount of seaweed and unfavorable surf that exposed some giant sandbags. This temporary situation of course... More 

Monterrey, Mexico
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a great time in Bayan tree, it is a beautifull property, the rooms are spacious and very clean. The service is impeccable and all of the restaurants are excellent, the buffet has a great and excellent variety of food. SPA is the best

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review. We are delighted that you enjoyed your recent stay at our beautiful resort. Thank you in particular for mentioning the service provided by our people, our restaurants and or Spa and we all hope to have the pleasure of welcoming you back soon. Warmest regards, Michael Näther More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay at the Banyan Tree - as many others have stated, staying here is an experience and so much more than just a hotel. The ambience is really special and carried throughout the property in so many lovely ways. We stayed for 8 days and had a few hiccups regarding the safety/maintenance of the villa as... More 

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your feedback on Tripadvisor. We are delighted to hear that you enjoyed your stay with us and carried home fond memories. Thank you in particular for mentioning our people by the pool and at Oriente. We have forwarded your comments and they were very happy to hear back from you in such a nice way.... More 

Switzerland
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were staying in Three Bedroom Beach font villa from the 1st until the 10th of January 2015. In global the hotel is good, accept the fact that reception always mixed all the demands and reservations as well as we always had to ask to fill in the shampoo and etc... The worst surprise was the beach (see pictures). Even... More 

Was this review helpful? Yes 4
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Shpak: Thank you for your candid comments. I am happy to hear that you enjoyed your stay and appreciate your critical feedback regarding the experienced inconsistencies. Please accept once more our apologies. We have addressed the issues in order to make sure such glitches will not re-occur. We also have taken note of your comments about the beach.... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Banyan Tree Mayakoba? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Breakfast buffet(17)
  • Private pool(16)
  • Very good(15)
  • Golf cart(14)
  • Beach Club(9)
  • Room service(5)
  • Boat ride(5)
  • Hot tub(5)
  • Very nice(5)
  • Courtyard Villa(4)

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Jetsetter, Booking.com, Amex, Cheap Tickets, Orbitz, Despegar.com, Odigeo and TripOnline SA so you can book your Banyan Tree Mayakoba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#7 Spa Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#8 Business Hotel in Playa del Carmen
#9 On the Beach Hotel in Playa del Carmen
#9 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen

1,737 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1081)
Viewed
Pool/beach area (171)
Viewed
Dining (74)
Viewed
Room/suite (293)
Viewed
Hotel & grounds (244)
Viewed
Bathroom (57)
Viewed
View from room (23)
Viewed
Family/play areas (4)
Viewed
1:26
Videos (4)
Viewed
Other (211)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (589)
Viewed
Amenities (43)
Viewed
Beach (4)
Viewed
Garden Pool Villa (52)
Viewed
Pool (12)
Viewed
Restaurants and Bars (87)
Viewed
Spa Pool Villa (68)
Viewed
The Hotel (43)
Viewed
Three Bedroom Beachfront Pool Villa (111)
Viewed
Three Bedroom Town House (92)
Viewed
Two Bedroom Pool Villa (77)

Management photos: Courtesy of the property manager

Viewed
All management photos (67)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (22)
Viewed
View from room (1)
Viewed
Pool/beach area (10)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Viewed
Other (19)
Hotels you might also like...
Check In Check Out
Price Your Stay