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Banyan Tree Mayakoba

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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Best prices for: 1 room 1 guest
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Banyan Tree Mayakoba
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Banyan Tree Mayakoba
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1,164 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

There is not one word which can describe the most amazing hotel in Maya Riviera. The resort is an architectural gem with amazing lush and beautiful grounds. The spa was incredible and ever so relaxing. Is it possible to be too relaxing? The staff at the hotel was so accommodating and so attentive to anything requested. Yes was the default... More 

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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed for three days in May 2015. The site is a lush tropical beauty, the rooms are big and outstandingly well-equipped, the food was excellent (particularly the Tamarind, where the chef's choice tasting menu blew me away), the service was prompt, polite and invariably helpful, the spa was a major treat -- very personal service, perfectly clean facility. A... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Kimberley: Thank you for your kind review. We are delighted that you enjoyed the natural beauty of our surroundings, the comfort of your villa and the service provided by our people. Thank you in particular for mentioning your experience at Tamarind. We truly appreciate your gracious feedback and hope to be able to welcome you back soon. Michael... More 

Carrboro, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It amazes me to see any negative reviews associated with the Banyan Tree Mayakoba - I can't imagine anyone being there and having the slightest negative thought. Its not just that every room is so good you can't imagine leaving it. Its not just that the food available at every restaurant is amazing. Its not even that the setting is... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your comments about your last stay. It a great pleasure for us to hear that your experience was memorable and we are going to be delighted with an other visit from you soon. Thank you very much in particular for mentioning several of our people. We had shared your message and they are... More 

Mazatlan, Mexico
Top Contributor
94 reviews 94 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked in booking.com and we stayed for 3 nights and the resorts is awesome the architecture is impressive playing a perfect role with the environment even though the design is like asian resort in mexico the final result is impressive, we stayed in a villa and the complete privacy is something invaluable,private pool is awesome, the first night we... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Ordaz: Thank you very much for your wonderful review. We are delighted that you had an enjoyable stay with us. Thank you for mentioning your positive experience at Saffron and our breakfast buffet. We also thank you for mentioning your impressions at Tamarind, as your candid opinion helps us fine tune and revisit our processes in order to... More 

Melbourne Beach, Florida
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very top notch accommodations and services if you can afford it. Rooms are about a mile from the beach but they will take you there in a golf cart. They also give bikes to you to use. The private pool is great. The facilities are great. Not sure why people want to go to playa del carmen area but the... More 

Was this review helpful? Yes 3
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review. We are delighted that you enjoyed the comfort and privacy of your villa and had a memorable stay with us. It will always be our pleasure to welcome you back. With warmest regards, Michael Näther More 

London, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for a week in April, from the moment we arrived we were thoroughly spoilt, beautiful villa with everything you could think of, spacious, elegant, we stayed in 708. Bikes to take you back to the lobby or down to the beach, alternatively call a golf buggy or even take the boat through the mangroves down to Sands the... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Sarah T: Thank you for your gracious review. We are delighted to hear that you enjoyed your most recent stay with us. Thank you in particular for mentioning the service provided by our people, in particular Catalino and David. We have forwarded your message to their attention and they were happy and excited to hear back from you... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Over the years I have had luxury holidays all over the world and following a disappointing experience we moved to the banyan tree at very short notice and despite being fully booked Jesus (ironically that's the reservation chaps real name) came to our rescue and arranged a luxury pool villa checking in the same day. Upon arrival we were greeted... More 

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Ruwan Thank you so much for your gracious comments. We are delighted that you enjoyed the natural beauty of our surroundings and the service provided by our people. Thank you in particular for mentioning Jesus and Nadia. Both are so excited about you posting and thank you for mentioning their names. We all hope that you will be... More 

Vancouver, BC
Contributor
18 reviews 18 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Banyan Tree Mayakoba was absolutely perfect for our 45 person business retreat. The staff went above and beyond to ensure every little detail was attended to. Roxana, the event manager was a pleasure to work with and very personable. The Chef is extremely talented and provides creative and delicious menus. The Spa is one of the very best I've... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Catherine: We are delighted to hear that you and all participants of your prestigious business retreat enjoyed our resort during your recent stay. Roxana is thrilled that you mentioned her by name and I would like to thank you, as such feedback is extremely motivating to all of our people. Thank you also for mentioning our beautiful surroundings,... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We got here on Monday and since the first step on resort me and my husband we both fell in love with this property. The greeted us with a fresh and hit towel and a nice refreshing juice. Then we checked in and were transported by buggy car to our villa. Our villa had private pool, nice terrace and with... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review while you are still staying with us. We are so delighted that you have been enjoying the natural beauty of our resort, the service by our people and the food in our restaurant. It is truly our pleasure having you here and please let us know what we can do for you... More 

Waterloo, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment you arrive, you are greeted by a VIP hostess, given a quick 3 minute tour, shown your villa and given a welcome cocktail. Even more impressive was the incredible villas, every room has its own dedicated pool, a gorgeous view, a stunning indoor/outdoor washroom, walk-in closet and a heavenly sleeper bed overlooking your private pool on the... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are delighted to hear that you enjoyed the comfort and privacy of your villa as well as our natural and beautiful setting during your recent stay with us. Thank you in particular for also mentioning the quality of our restaurant food and the skills of our therapists at The Banyan Tree Spa. We are looking forward to... More 

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Three Bedroom Beachfront Pool Villa (111)
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Three Bedroom Town House (92)
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