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Banyan Tree Mayakoba

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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
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Banyan Tree Mayakoba
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Banyan Tree Mayakoba
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1,170 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Carroll, Iowa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I had the opportunity to stay at the Banyan Tree Resort recently and we had a wonderful time! The entire resort is breathtaking, calming, a pure place for serenity. The staff is there to pamper you every step of the way. The food was fantastic, although the price of the buffet at $50 per person was a... More 

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Boston
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Some hotels appeal to you with trendy decor, some with food, still others use shopping or adventure to attract guests. The Banyan Tree Mayakoba is a much different experience - it seems to be made entirely for the heart. Our villa was a sanctuary- manicured grounds around a private pool and jacuzzi, all shrouded in what seems like a jungle... More 

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Denver, Colorado
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in a "spa villa" with a heated plunge pool, separate living room space and nice large bedroom and bath. They unique services such as specialty bath products can be purchased for the outdoor bath tub. Overall our experience was very nice. The service is not quite up to par for the rates, I expected a Four Seasons experience... More 

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for your valuable and positive feedback. We are delighted that you enjoyed your recent stay with us. Thank you in particular for mentioning the comfort of your villa our breakfast buffet and restaurant food in general. We also took note of your comments regarding service and speed of response. Thank you for bringing it up. We... More 

1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

I have been traveling and staying at high end hotels and just came back from banyan tree mayakoba in Mexico but this one so far I had the worst experience. The hotel is beautiful but the people working seems to have lack of communication from the moment we arrive till we checkout. Every time we go for dinner were ask... More 

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Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My wife and I have stayed here several times over the past few years. It is the perfect, peaceful, romantic getaway. No crowds, no rush, just relaxation. We have stayed numerous other places thru the years, but Banyan Tree is our quiet retreat from a hectic life and the overcrowded conditions often seen with other hotels in Mexico.

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Bill B, Thank you for your wonderful review. We are delighted to learn that you had another wonderful stay with us and truly appreciate your loyalty. Looking forward to your next visit, I send you our warmest regards, Michael Näther More 

Troy, Michigan
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel met every expectation and beyond. The service is impeccable, the food incredible, and the room and private pool perfection. The resort invigorates every sense from taste to smell. The sets are invigorating. The staff is always very helpful, there in a moment's notice, and incredibly professional. They are so attentive to all of your needs, allergies, food restrictions,... More 

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Lena K, We are happy to see that you had a most memorable stay and enjoyed the beauty of our natural surroundings, the comfort and privacy of your villa and the service provided by our people. Thank you in particular for mentioning Nadia and Rafael. We passed on your comments and they thrilled for being mentioned by name for... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

There is not one word which can describe the most amazing hotel in Maya Riviera. The resort is an architectural gem with amazing lush and beautiful grounds. The spa was incredible and ever so relaxing. Is it possible to be too relaxing? The staff at the hotel was so accommodating and so attentive to anything requested. Yes was the default... More 

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mike P, Thank you for your gracious comments. We are delighted that you truly enjoyed the ambiance and natural beauty of our resort. Thank you in particular for mentioning the Spa and the service provided by our people. It will be our pleasure to welcome you back and provide you with yet another memorable experience at Banyan Tree Mayakoba.... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed for three days in May 2015. The site is a lush tropical beauty, the rooms are big and outstandingly well-equipped, the food was excellent (particularly the Tamarind, where the chef's choice tasting menu blew me away), the service was prompt, polite and invariably helpful, the spa was a major treat -- very personal service, perfectly clean facility. A... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Kimberley: Thank you for your kind review. We are delighted that you enjoyed the natural beauty of our surroundings, the comfort of your villa and the service provided by our people. Thank you in particular for mentioning your experience at Tamarind. We truly appreciate your gracious feedback and hope to be able to welcome you back soon. Michael... More 

Carrboro, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It amazes me to see any negative reviews associated with the Banyan Tree Mayakoba - I can't imagine anyone being there and having the slightest negative thought. Its not just that every room is so good you can't imagine leaving it. Its not just that the food available at every restaurant is amazing. Its not even that the setting is... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your comments about your last stay. It a great pleasure for us to hear that your experience was memorable and we are going to be delighted with an other visit from you soon. Thank you very much in particular for mentioning several of our people. We had shared your message and they are... More 

Mazatlan, Mexico
Top Contributor
94 reviews 94 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked in booking.com and we stayed for 3 nights and the resorts is awesome the architecture is impressive playing a perfect role with the environment even though the design is like asian resort in mexico the final result is impressive, we stayed in a villa and the complete privacy is something invaluable,private pool is awesome, the first night we... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Ordaz: Thank you very much for your wonderful review. We are delighted that you had an enjoyable stay with us. Thank you for mentioning your positive experience at Saffron and our breakfast buffet. We also thank you for mentioning your impressions at Tamarind, as your candid opinion helps us fine tune and revisit our processes in order to... More 

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