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Banyan Tree Mayakoba

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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Best prices for: 1 room 1 guest
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Banyan Tree Mayakoba
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Banyan Tree Mayakoba
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1,148 reviews from our community

Traveler rating
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245
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
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1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

We have stayed in many 4 and 5 star hotels. This resort was beautiful, quiet, had an excellent ambiance, perfect service level. My issues were: - approx 30% tax and charges on booked rate (buyer beware). A $800/night villa turned about to be ~$1200/night. - all food and beverages were extremely expensive - in-villa WIFI was spotty, unreliable and should... More 

Was this review helpful? Yes 1
Brockham
1 review
5 of 5 stars Reviewed 5 days ago NEW

What we really liked about this Banyan was that both families and couples could enjoy the hotel, once inside your room it was totally private and quiet. Loads of things to do both in the resort and within a short drive. Great to be able to visit the other hotels on the resort and use there facilities. Great holiday, Great... More 

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your gracious comments. We are delighted that you had a wonderful stay and that you share your experience on Tripadvisor. Hoping to see you back soon, I send you our warmest regards, Michael Näther More 

usa
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I did not know what to expect when booking a villa at this property,as it seemed a bit expensive for villa not directly on the beach or in what I erroneously considered to be not exactly the best location.In actuality, considering the quality of the accommodations, the number of wonderfully trained staff and attention to detail,this place is a bargain!... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: It is our true pleasure that you had a most memorable experience during your most recent stay, here at Banyan Tree Mayakoba. We are delighted that you enjoyed the natural beauty of our surroundings, the private comfort of your villa and the quality of our restaurants. Thank you especially for mentioning the warm and attentive service provided by... More 

New York City, New York
Top Contributor
52 reviews 52 reviews
50 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We went with my wife for a 3 days WE. The Villa is perfect: size, compete privacy, pleasant swimming pool & garden. It was perfect to rest under the sun. The service was great and breakfast delicious. On the minus side : - there is a 15% Service charge on the villa price (on the top of the 20% tax)... More 

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your nice yet candid review. We are happy to hear that you had a delightful stay with us and of course took well note of all the points you mention. Comments like yours are very valuable to us as they make us revisit our processes and improve our services and products. We certainly hope that... More 

oklahoma
Top Contributor
90 reviews 90 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is an exquisite hotel. Worth every penny. Very Lovely rooms. Great pool(s) the staff is very friendly and always willing ton acomoate your needs. Very pretty grounds. Everything is in immaculate condition. What a romantic place this is! Great food on site but the city ofPlaya del Carmen is close by for those times you want to get off... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review. We are delighted that you enjoyed the comfort of your private villa and the natural beauty of our surroundings. Thank you also for mentioning the quality of our restaurant food and above all the friendly and attentive service provided by our people. We certainly hope to have the opportunity to welcoming you... More 

Contributor
18 reviews 18 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had spent a week travelling around the Yucatan state and arriving here was like stepping into a different world. Beautiful grounds and impressive architecture welcome you and the staff and quick to refresh you with towels and the local chaya drink. The room was perfect; outdoor huge private pool, ours overlooked he lagoon where we could spot some birds... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Geest: Thank you for your wonderful comments. We are delighted to know that we created a lovely and memorable experience during your recent stay here at Banyan Tree Mayakoba. Thank you for mentioning the comfort of your villa, the quality of our food and the detailed service provided by our people. In their regard, please rest assured that all... More 

Sussex, UK
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 1 week ago

Our second time here and, with the exception of the seaweed on the beach and the constant efforts to try to clear this, it was even better than the first. There are a few things that set this hotel apart. First and foremost, the exceptional staff. They are proactive, work well as a team, address guests by name, and really... More 

Was this review helpful? Yes 3
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: First of all thank you for your loyalty to our beautiful resort! It is always our true pleasure to welcome you back to our Sanctuary of the Senses and we are delighted that you had a magnificent time with us. Your gracious comments about the service by our staff fulfill us with great joy and pride and feedback... More 

Senior Contributor
43 reviews 43 reviews
12 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an excellent hotel and I would thoroughly recommend it. I can't fault any of it. It's a magical place and so peaceful and quiet. The staff were all very pleasant and helpful. The food was excellent in the restaurant and the breakfasts were wonderful, with so much to choose from. The main pools were beautiful and the cocktails... More 

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful comments. It is my pleasure to hear that you had a memorable experience with us and enjoyed the natural beauty of our resort and the service provided by our people. Thank you also for mentioning our restaurants and the comfort of your private villa. We sincerely hope to have the opportunity to welcoming... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The pleace is just amazing. You will be surrounded by wild nature (wild but still safe, by the way). Our room had a private pool, which is an invitation to stay there ... forever. The services are just great, and the people too. We had a little problem with our air conditioner and the Banyan team was always looking at... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are delighted that you enjoyed your most recent stay and took home fond memories. Thank you in particular for mentioning the attentive service provided by our people, the comfort of your private villa and our signature breakfast buffet. We are looking forward to hopefully welcoming you back soon. With warmest regards, Michael Näther More 

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and i booked 8 nights at the Banyan Tree to celebrate our honeymoon. this was our second trip so we knew what to expect. everything was as we remembered; private villas, great breakfast buffet, friendly and attentive service. before the trip i asked the resort host to plan something for my wife as it was our honeymoon. 3... More 

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your candid feedback. I sincerely would like to apologize that obviously we failed to acknowledge your honeymoon in the right way and create a memorable event for you. This of course is very embarrassing, especially as your previous stay was such a wonderful experience, that you decided to come back on this very special occasion.... More 

Hotel Review Summarization

What travelers say

  • Private pool(15)
  • Very good(14)
  • Breakfast buffet(14)
  • Golf cart(10)
  • Beach Club(7)
  • Room service(5)
  • Boat ride(5)
  • Very nice(5)
  • Hot tub(4)
  • Courtyard Villa(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,795 photos of this hotel

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Hotel & grounds (261)
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Room/suite (305)
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Bathroom (60)
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Dining (85)
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Pool/beach area (179)
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View from room (25)
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Family/play areas (4)
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Videos (4)
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Other (215)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (43)
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Beach (4)
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Garden Pool Villa (52)
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Pool (12)
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Restaurants and Bars (87)
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Spa Pool Villa (68)
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The Hotel (43)
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Three Bedroom Beachfront Pool Villa (111)
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Three Bedroom Town House (92)
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Two Bedroom Pool Villa (77)

Management photos: Courtesy of the property manager

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All management photos (68)
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Room/suite (10)
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Hotel & grounds (23)
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View from room (1)
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Pool/beach area (10)
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Dining (4)
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Business center/function rooms (1)
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Other (19)
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