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All 199 Playa del Carmen hotels

Banyan Tree Mayakoba

5.0 of 5 Hotel   |   Carretera Federal, Playa del Carmen 77710, Mexico
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92%
Ranked #4 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
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993 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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UK
Top Contributor
74 reviews 74 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed today NEW

We spent 9 nights here and stayed in one of the Townhouses with our 2 boys aged 9 and 7. We all loved it from the moment we arrived, Valeria made us feel so welcome. The buffet breakfasts are wonderful, so much variety and lots to suit everyone. Our servers Roger and Manuel at Oriente were so friendly and attentive.... More

Was this review helpful? Yes
New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Our villa was breathtaking and much larger than our manhattan apt! It was so nice to wake up and take a dip in our private pool or end the night in a hot bath in the outdoor bathtub. The grounds are dispersed and sometimes it was annoying because we always had to rely on the buggy driver to get anywhere,... More

Was this review helpful? Yes
Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Writing this a number of months since we've been there but the great experience has never quite left us. Go here if you want privacy, great food, amazing scenery and even more amazing service. This hotel is truly remarkable and you will not be disappointed. It is rather pricey, but very much worth it.

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: It is wonderful to hear that a few months ago you had a truly memorable and lasting experience at our resort, that now you send us your gracious note. Thank you for your comments about our natural surroundings, food and excellent services. We sincerely hope to soon have the opportunity to welcome you back, Michael Näther More

Scottsdale, Arizona
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just returned from an absolute amazing stay. First and foremost, the staff couldn't have been more attentive and happy to assist in any way possible. I think with every single request, no matter how big or small, the answer was always, "It's my pleasure". 2 members of the staff that really stood out to us were Rafael during the... More

Was this review helpful? Yes 5
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your gracious review, especially for your comments about our people. We have passed on your feedback to Rafael and Aaron and they were extremely happy, We are delighted to hear that you truly enjoyed the essence of Banyan Tree Mayakoba: The beauty of the nature around, the private and exclusive environment, excellent food and the... More

Kingston, Jamaica
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I must first say when I heard that my company's incentive biannual convention would be in Mexico I was somewhat skeptic, closer to the time I started looking forward to it as I know an incentive meeting planned by Sunlinc Ltd can only be Amazing. The journey from Cancun International was approx. 35 minutes very pleasant, we entered into a... More

Was this review helpful? Yes 3
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your gracious comments, especially about the friendliness and attentiveness of our people. We are delighted to hear that you had a most pleasant stay with us and truly enjoyed the natural beauty of our resort as well as the restaurants, the Spa and all our services. Thank you also for your comments about... More

Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Exceptional service. Rooms and grounds fabulous. Rooms a little far from the beach but really unique concept. Wish it was adult only. Food is a little expensive. Purchase breakfast buffer option, it was great. Had nice dinner at nearby Rosewood. Staff very accommodating at getting us there. Would return for the elegant experience

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review and highlighting our service and facilities. We are very happy to hear that you enjoyed your days with us and look forward to be welcoming you back, hopefully in the soon future. Warm regards, Michael Näther More

Mexico
Contributor
15 reviews 15 reviews
15 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I just returned from a 4 night, 5 day trip in Banyan Tree, Mayakoba. We stayed in a luxury pool villa (aka standard room) close to the main building and I could not stop saying throught the entire stay that it is one of the best rooms I have stayed at. It has a big swimming pool... More

Was this review helpful? Yes 3
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your candid and nice review. We are very pleased to hear that you enjoyed the service provided by our people as well as our elegant and private facilities. Thank you also regarding your wonderful comments about our Spa and Saffron, our signature Thai restaurant.- While we are happy to know that you had a pleasant... More

Mexico City, Mexico
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Exceptional facilities, beautifully appointed spacious villas, very clean and comfortable, excellent amenities (although a few minor maintenance issues). Bed and linens are luxurious, huge bathroom, beautiful talavera sinks, double vanity, nice walk-in closet, and huge very cool outdoor bathtub with candles, bubble bath, etc. Pool is large and garden areas are beautifully and meticulously landscaped. I stayed in a sanctuary... More

Was this review helpful? Yes 9
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your detailed feedback regarding your most recent stay at our resort. While we are happy to hear that you found our service to be “exceptional, warm, genuine and personal”, we carefully took note of the shortcomings you mention. I personally shared your comments with our Executive Chef, Food, Beverage Manager and Front Office... More

Barbados
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Banyan Tree brings all of the service for which Thailand is renowned closer to home on the Mexican Riviera. The resort is on a massive acreage comprising a PGA golf course, an expansive network of swamps with wildlife for eco exploration, a beautiful long stretch of beach and delightful villas with individual pool and jacuzzi. Service is first rate, there... More

Was this review helpful? Yes 2
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are delighted to learn that you enjoyed your most recent stay at our beautiful resort. Thank you for your gracious comments, especially about our service. Banyan Tree Mayakoba is proud to provide an experience that resembles a gentle blend of Thai ambiance and Mexican hospitality within a beautiful and natural environment. We are very happy that you... More

New York City, New York
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Banyan Tree Mayakoba is the last word in luxury and impeccable service. Staff are attentive, anticipatory and the resort itself is breathtaking. Everything is done with a sense of style, impeccable attention to detail and intended to relax you. From the private pool in the villa to the luxurious spa to the beachside pool and many many restaurants, this was... More

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Kelly: It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our staff as they are our key factor in creating a most memorable experience within the natural beauty of our surroundings. We certainly hope to able to welcoming you back soon and wend you... More

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Hotel Summarization (Beta)

What travelers say

  • Breakfast buffet(17)
  • Private pool(16)
  • Very good(15)
  • Golf cart(14)
  • Beach Club(9)
  • Room service(5)
  • Boat ride(5)
  • Hot tub(5)
  • Very nice(5)
  • Courtyard Villa(4)

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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Three Bedroom Beachfront Pool Villa (111)
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Three Bedroom Town House (92)
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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Spa Hotel in Playa del Carmen #4 On the Beach Hotel in Playa del Carmen #4 Luxury Hotel in Playa del Carmen #7 Business Hotel in Playa del Carmen #7 Romantic Hotel in Playa del Carmen #16 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
A harmonious blend of nature and luxury, Banyan Tree Mayakoba takes resort living to new heights with the first all-pool villa resort in Riviera Maya, Mexico. Banyan Tree Hotels and Resorts brings Asian hospitality to the beautiful development of Mayakoba, Riviera Maya, complete with Banyan Tree Mayakoba pool villas offering premium seclusion and an expansive Mayakoba spa complex with the introduction of the award-winning Banyan Tree Mayakoba Spa. ... more   less 
Number of rooms
117

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