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Banyan Tree Mayakoba

5.0 of 5 Carretera Federal, Playa del Carmen 77710, Mexico
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#5 of 199 Hotels in Playa del Carmen
1,017 Reviews 4.5 of 5 stars
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Banyan Tree Mayakoba
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Banyan Tree Mayakoba
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1,017 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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ny
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Beautiful Villa and Pool. Loved sitting outside in our private garden. Resort has everything one would want however it is HUGE and a Long Buggy ride to the beach which also has a beach front pool. All meals were good. We attended a destination wedding and all details of the wedding were executed with good detail. Our personal style is... More

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your kind comments. It is our pleasure that you enjoyed our facilities and the service provided by our people while attending a wedding event at our beautiful resort. While with 120 villas we are not so large in terms of guest capacities, our Banyan Tree is indeed very extensive in area, spreading out... More

Luxembourg City, Luxembourg
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Second time in a Banyan Tree resort, the Mayakoba did fully fulfill our expectations. The Villas, Beach Club, the restaurants (especially Tamarind was absolutely stunning in terms of food and service), the Bar and the whole setting is really unique. I would recommend this resort to anyone who loves good food, tranquility and nature. A 6 star rating in my... More

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Weber: Thank you for your wonderful comments and for having come back to your other home here in the Riviera Maya. Thank you in particular for pointing out the comfort of your villa, the Beach Club and your experience in Tamarind. It will always be our pleasure to welcoming you back. Thank you so much for everything and... More

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I spent an amazing week at Banyan Tree Mayakoba. Everything from the moment we were picked up in Cancun to the sad moment when we left was perfection. The staff is amazing. Our pool villa was amazing. We truly could not have asked for anything more. Fresh fruit every day and bottled water in the villa was... More

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Megan B: Thank you so much for choosing our beautiful resort during you recent vacation in July. It is our true pleasure that you fully enjoyed the Banyan Tree experience and carried away wonderful memories. Thank our in particular for mentioning the comfort and luxury of your villa, the Spa, our restaurants and the service provided by our... More

Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We love this resort because the service is great and it's very private/relaxing. Another amazing time with only one word of advice to the hotel. They really need to do something about the beach. Between the erosion and seaweed, it leaves a lot to be desired. However, everything else was fantastic like last time. We will definitely be back.

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you so much for your wonderful comment, especially regarding our service. We are delighted that you had another pleasant stay with us. We also took note of your comments regarding the beach and will pay especial attention whenever there will be seaweed coming ashore. Thank you so much for your loyalty. We are looking forward to your... More

West Babylon, New York
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent the first 5 nights of our 2 week honeymoon at the Banyan Tree. We are so pleased that we did, as our second hotel was such a disappointment. From the moment we arrived, we knew we had entered true paradise at the Banyan Tree. The service was fantastic and there was nothing we asked for... More

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are so happy to hear that you truly enjoyed the beginning of your honeymoon at our beautiful resort. Thank you for choosing Banyan Tree Mayakoba for this very special occasion. It is our true pleasure that we created a special and memorable experience for you and hope to welcome you back soon. Thank you for particularly mentioning... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stunningly beautiful resort where they make you feel at home, even if it does melt your Amex card. The food is amazing, the staff is great, the grounds are breathtaking and the private villas make you want to move in. The private pools could use to be heated in the winter months and was quite "brisk" in December. Not only... More

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your wonderful review. We are delighted to hear that you had a most memorable and enjoyable stay with us. Thank you in particular for mentioning the attentive service provided by our people and the comfort of your private villa. We are looking forward to welcoming you back and send you our warmest regards.... More

Muscat, Masqat, Oman
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved this vacation. We stayed at many banyan trees but the beach at this hotel is spectacular. We were there for a week and the kids did not want to leave the staff at the sands pool and beach were fantastic. I will defiantly go again the hotel was soo helpful in booking us excursion that were great fun

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are very happy to hear that you truly enjoyed your most recent family vacation with us. Your wonderful comments are truly motivating to our people and we have passed them on to Sands and our team on the beach. Thank you so much for taking the time to post on Tripadvisor. We all look forward to you... More

Monterrey, Mexico
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was expecting a lot from this hotel, and was somewhat skeptical about the villas in the photos (especially the private swimming pool). Fortunately, it blew all my expectations away! Yes, it's expensive, but it's worth every penny (or peso). First of all, I loved the fact that the property was very secluded, as well as the villas. Every employee... More

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Carlos M.: Thank you for your kind comments. We are delighted to hear that you enjoyed the beauty of our resort, its natural environment and the service provided by our people. Thank you especially for mentioning our housekeeping services as well as the flexibility of our Chefs. It is always our commitment to personalize and anticipate the needs... More

New York, NY
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just got back from our first time to Mayakoba. The Banyan Tree Mayakoba most definitely exceeded our high expectations! The property is beautiful -- set amidst the Mayakoba eco-habitat, the property is impressive the moment you drive up to the lobby area. The decor is a mixture of Thai and Mayan influences and is very soothing. Other reviews have... More

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: I would like to thank you for having taken the time to post your gracious comments here on Tripadvisor. It is indeed our pleasure to hear that you truly enjoyed your recent stay with us. Thank you very much for your wonderful comments about the comfort and privacy of your villa, our restaurants and the Spa. We are... More

Veracruz, Mexico
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Congratulations Banyan Tree Mexico. I was very surprised with what you have not only achieved but maintained here in Mexico. Since our check in, where I mistakenly booked a day after our original arrival date and you were able to accommodate us accordingly, we were very well taken care of. I have to be honest to the people that are... More

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful comments. I am delighted to hear that you enjoyed the privacy and comfort of our resort and that you had a pleasant family vacation. We also have noted your comments about the structure of our menu pricing and will take them into consideration. My sincere apologies for the delay you experienced in In... More

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Hotel Summarization (Beta)

What travelers say

  • Breakfast buffet(17)
  • Private pool(16)
  • Very good(15)
  • Golf cart(14)
  • Beach Club(9)
  • Very nice(5)
  • Room service(5)
  • Boat ride(5)
  • Hot tub(5)
  • Thai restaurant(4)

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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