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Banyan Tree Mayakoba

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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
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Banyan Tree Mayakoba
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Banyan Tree Mayakoba
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1,134 reviews from our community

Traveler rating
    910
    138
    60
    20
    6
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242
720
14
35
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
3 of 5 stars Reviewed yesterday NEW

My wife and i booked 8 nights at the Banyan Tree to celebrate our honeymoon. this was our second trip so we knew what to expect. everything was as we remembered; private villas, great breakfast buffet, friendly and attentive service. before the trip i asked the resort host to plan something for my wife as it was our honeymoon. 3... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the moment we pulled off the narrow jungle road and up to the glittering reception area, the attentive, well-coordinated staff made our stay comfortable and fun. We had reserved the Ixchel dinner and arriving from the airport we had very little time to spare. The receptionist and porters at the entrance knew about this reservation and made us feel... More 

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed in Sanctuary Pool Villa at Banyan Tree Mayakoba for one week in March. Hotel consists of main building (housing lobby, spa, pool, restaurants, 2 boutiques) surrounded by jungle/lagoon and separate villas, each with own pool. Beach and beach club (small pool, loungers and restaurant) are a walk or short ride away via golf cart. Good things are the privacy... More 

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New York City, New York
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

My husband and I had a wonderful stay at the Banyan Tree in late March. Food, service and the property were all of the highest quality. It's excellent for couples and families. I couldn't recommend the resort more highly. We are looking forward to coming back soon with our infant.

Was this review helpful? Yes
London, United Kingdom
Top Contributor
57 reviews 57 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 5 nights at around £440 GBP per night (including tax/service charge) in a Sanctuary Pool villa. The booking also included breakfast and one massage in the spa. Room: the villa was luxurious, particularly the outdoor pool and jacuzzi which were heated (you can call someone out to change the temperature if you need them hotter or colder). In... More 

Was this review helpful? Yes 5
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. John D: Thank you for your detailed and candid review. We are very concerned to learn that there were several significant inconsistencies in our service delivery and have looked into each single case in order to resolve these issues. I also would like to apologize for the beach conditions during your stay which due to the weather affected... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Roberto, the supervisor at the pool, was the best server and worker I have seen at any hotel. He is friendly and willing to do anything for his customers. The experience at the pool was one of the best ever because of him. He makes everyone at the pool feel extremely welcome and can handle any situation with ease. When... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review and recognizing Roberto from our Recreation Team in such a nice way. He is very excited about your posting and it makes all of us very proud to know that he and his team could create such a memorable experience for you. Thank you very much and we all hope to be... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I was extremely delighted to be serviced by Roberto, at the pool/beach side all week. He welcomed us since the first day and his enthusastic attitude and generosity really made me and my friend feel at home. All week, he was eager to help us in any way possible whether it was bringing us food or organizing the water sports.... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Thank you for another wonderful review and recognizing Roberto from our Recreation Team in such a nice way. He is very excited about your posting and it makes all of us very proud to know that he and his team could create such a memorable experience for you and especially your friend. Thank you very much and we all hope... More 

New Jersey
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Banyan Tree Mayakoba is the epitome of low-key elegance. From the minute you arrive, the relaxaton sets in! It is comprised of villas with their own heated pools. Some even have jacuzzi's. There are 2 buildings, one which houses the bedroom, bathroom portion, and the other a fabulous living room with wine refridgerator and flat screen tv. Upon arrival, you... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your most gracious comments. We are delighted that you enjoyed your most recent stay with us and appreciate your loyalty. Thank you in particular for recognizing Mariana and Nadia for their service and mentioning by name so many others of our people. They all are very happy and motivated for having received such wonderful feedback.... More 

Oyster Bay, NY
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my ninth time to the exquisite Banyon Tree and I still maintain it is one of my favorite places on earth. The service is second to none, food excellent, villas private and unique and all-around ambiance romantic, pristine and amazing. HOWEVER--Mother Nature has done a number on the beach. In an effort to reclaim lost area, very large,... More 

Was this review helpful? Yes 3
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: First of all thank you so much for your loyalty and declaring Banyan Tree Mayakoba as one of your favorite places on earth. We are so happy to receive such wonderful feedback. Unfortunately we have to realize that your stay was affected by the unfavorable beach conditions at that time. We have been working hard to improve these... More 

Blue Bell
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We were invited to a wedding at the Banyan Tree Mayakoba this February. What a teriffic hotel ! People couldn't have been nicer. Magnificent grounds and rooms . Great food . We never left the grounds which are massive. Went on a scenic boat trip to the beach . Nice nature walk back to the hotel after . Would go... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Stuart F: Thank you for your wonderful review. We are happy that you enjoyed the beauty of our natural surroundings, our food and the service provided by our people. It certainly would be our pleasure to welcome you back soon and create another memorable stay for you. Warmest regards, Michael Näther More 

Hotel Review Summarization

What travelers say

  • Breakfast buffet(15)
  • Private pool(15)
  • Very good(14)
  • Golf cart(12)
  • Beach Club(8)
  • Very nice(5)
  • Boat ride(5)
  • Hot tub(5)
  • Room service(5)
  • Golf course(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,758 photos of this hotel

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Pool/beach area (173)
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Room/suite (295)
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Hotel & grounds (253)
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Bathroom (58)
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Dining (77)
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View from room (25)
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Amenities (43)
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Beach (4)
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Garden Pool Villa (52)
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Pool (12)
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Restaurants and Bars (87)
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Spa Pool Villa (68)
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The Hotel (43)
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Three Bedroom Beachfront Pool Villa (111)
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Three Bedroom Town House (92)
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Two Bedroom Pool Villa (77)

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Hotel & grounds (23)
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Room/suite (10)
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View from room (1)
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Pool/beach area (10)
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Dining (4)
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Business center/function rooms (1)
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Other (19)
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