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Banyan Tree Mayakoba

5.0 of 5 Carretera Federal, Playa del Carmen 77710, Mexico
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Banyan Tree Mayakoba
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Banyan Tree Mayakoba
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1,061 reviews from our community

Traveler rating
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    52
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    5
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brussels, Belgium
Top Contributor
92 reviews 92 reviews
44 hotel reviews
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was on a business trip for 5 days in the rivera maya and i stayed in this hotel. I will be back for sure with my family and the next months. What an amazing service, great infrastructure, great architecture and good location. This is the perfect place to run away from all the stress in the world and to... More 

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Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Banyan Tree Mayakoba is a beautiful oasis of peace, tranquility, and impeccable service. The suites are especially large, and the private outdoors area and pool surpass anything else that I've experienced. They pools aren't those small and useless plunge pools that have become ubiquitous at Mexican resorts - these are the real thing, and you also have a hot tub.... More 

Was this review helpful? Yes 1
RI
1 review
5 of 5 stars Reviewed 1 week ago

We spent 8 days at this beautiful resort and enjoyed every day. The staff is exceptional, always friendly and helpful. The villa with pool and spa that we stayed in created our own private oasis. The food on the resort was excellent and with the ability to eat at any of the restaurants on the Mayakoba property you get an... More 

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Ken M: Thank you for sharing your wonderful experience at our resort on Tripadvisor. We are delighted to learn that you had a most enjoyable vacation. Thank you especially for mentioning our restaurants the Spa and the beauty and privacy of our facilities. Looking forward to another visit of yours in the not too distant future, I send... More 

Fort Lee, New Jersey, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from 8 days of an incredible vacation at this resort. If you want and need peace and tranquility, beauty, privacy, and fabulous food, this is the place! The grounds, restaurants and staff are spectacular. Take the eco-tour. Don't forget to visit the spa. The villa accommodations are beautiful and we can't wait to return.

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Karen E: I am delighted to learn that you enjoyed the natural and peaceful beauty of our surroundings and the service provided by our people. Thank you for your lovely comments. I am delighted you had the opportunity to experience our unique Eco Tour and our Banyan Tree Spa to add on additional mystique to your stay. Hoping... More 

Florida
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The Banyan Tree is my all time fave. My husband and I spent a week relaxing and indulging in great food, cocktails and fun in the sun. The service is impeccable and everyone is willing to assist. Our room was amazing. Very private and spacious. The in room pools and hot tubs were an added bonus. We loved having our... More 

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your lovely comments. I am pleased to learn that your truly enjoyed your most recent stay with us. Thank you in particular for your wonderful feedback about our food and the service provided by our people. We appreciate your loyalty and look forward to your next visit to your home in the Riviera Maya. Warmest... More 

Berkshire
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of the best places I've ever stayed. Pure luxury with our own private garden and pool plus a beautiful room. I loved being able to choose between total privacy and spending time by the main pool or taking a buggy down to the beach. Although we found it too windy to stay too often on the beach.... More 

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful comments about the comfort and privacy of our facilities, the service provided by our people and the food in our restaurants. We are proud and happy to receive such a wonderful review and look forward to hopefully welcoming you back soon. Warmest regards, Michael Näther More 

Porter Ranch, California, United States
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was straddled between the Banyan Tree or the Rosewood Mayakoba. They are both on the same compound, and are both gorgeous. It was a difficult decision to which to go with, but as Banyan Tree offered more privacy, we went with Banyan Tree. First off, it did not disappoint. We chose to stay in the Sanctuary Pool Villa with heated... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. John K: Thank you for having chosen Banyan Tree Mayakoba for you your most recent family vacation. We are delighted that you enjoyed the comfort and privacy of your spacious villa as well as the service provided by our people, and carried home fond memories. Thank you for everything and we all hope to welcome you back to... More 

London, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So when you first arrive to the resort, you are greeted with a very warm welcome. After getting off a 10 hour flight and spending ages in Mexico’s slow airport, this is the perfect greeting – I won’t give too much away for anyone who hasn’t visited but it’s a lovely welcome. The room was ready when we got there... More 

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your detailed and wonderful review. I am delighted that you truly enjoyed your stay with us. Thank you in particular for mentioning the quality of our restaurants, the Spa and our unique Eco Tour. We also took carefully note of your comments about the handling of your late check-out at Reception, bathroom amenities and La... More 

Senior Contributor
47 reviews 47 reviews
4 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

my wife and stayed here for three days for a wedding of a friend. what a disappointment. this is one tired and run down hotel. Desultory staff who could care les about your stay. Ill designed rooms that look like a 1980's version of what Thai is supposed to look like. Uncomfortable and uninviting. We had a villa. the outdoor... More 

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: I very much regret that you did not enjoy your stay during your friend’s wedding at our resort. It is of course sad for us to hear that for you we apparently failed in creating a positive experience and I sincerely apologize in the name of all our people. Please receive my warm regards and should you wish... More 

Tampa, Florida
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our stay at Banyan Tree Mayakoba was heavenly. If you want to escape for a few days with someone you really enjoy spending time with, this is the place to go. We happened to stay during the PGA tournament. Even with all of that going on, we were able to thoroughly enjoy our privacy. The villa was incredible, complete privacy... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your wonderful review. I am very happy to hear that you enjoyed a memorable experience during your most recent stay. Thank you in particular for mentioning the privacy and comfort of your villa, our breakfast buffet and the attentive service provided by our people. It will always be a pleasure to welcome you... More 

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Hotel Summarization (Beta)

What travelers say

  • Breakfast buffet(17)
  • Private pool(16)
  • Very good(15)
  • Golf cart(14)
  • Beach Club(9)
  • Boat ride(5)
  • Hot tub(5)
  • Very nice(5)
  • Room service(5)
  • Courtyard Villa(4)

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#5 Spa Hotel in Playa del Carmen
#7 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#8 Business Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen

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