We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 197 Playa del Carmen hotels

Banyan Tree Mayakoba

5.0 of 5 Hotel   |   Carretera Federal, Playa del Carmen 77710, Mexico
Hotel website
Hotel website
Hotel amenities
Save Saved
You added Banyan Tree Mayakoba to your Saves list
Banyan Tree Mayakoba
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
92%
Ranked #5 of 197 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
  • Reviews (986)
  • Photos (1,700)
  • Amenities
  • Room tips (172)
  • Location
  • More
Write a Review

986 people have reviewed this hotel

Traveler rating
    799
    116
    49
    18
    4
See reviews for
220
630
13
24
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cuernavaca, Mexico
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Exceptional facilities, beautifully appointed spacious villas, very clean and comfortable, excellent amenities (although a few minor maintenance issues). Bed and linens are luxurious, huge bathroom, beautiful talavera sinks, double vanity, nice walk-in closet, and huge very cool outdoor bathtub with candles, bubble bath, etc. Pool is large and garden areas are beautifully and meticulously landscaped. I stayed in a sanctuary... More

Was this review helpful? Yes 4
Barbados
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Banyan Tree brings all of the service for which Thailand is renowned closer to home on the Mexican Riviera. The resort is on a massive acreage comprising a PGA golf course, an expansive network of swamps with wildlife for eco exploration, a beautiful long stretch of beach and delightful villas with individual pool and jacuzzi. Service is first rate, there... More

Was this review helpful? Yes 1
New York City, New York
Contributor
20 reviews 20 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Banyan Tree Mayakoba is the last word in luxury and impeccable service. Staff are attentive, anticipatory and the resort itself is breathtaking. Everything is done with a sense of style, impeccable attention to detail and intended to relax you. From the private pool in the villa to the luxurious spa to the beachside pool and many many restaurants, this was... More

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Kelly: It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our staff as they are our key factor in creating a most memorable experience within the natural beauty of our surroundings. We certainly hope to able to welcoming you back soon and wend you... More

Chicago
1 review
5 of 5 stars Reviewed 1 week ago

We went to the Banyan Tree for our honeymoon. It was a perfect experience and absolutely wonderful in every way. They really take the time to understand you and personalize their service to your preferences. My husband is an architect specializing in sustainability, and they even arranged for the social programs director to meet with my husband

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Allison: Thank you for your wonderful review and for mentioning the personalized service by our staff. It is wonderful to know that you truly enjoyed your visit and that your husband had the opportunity to meet Paola and learn more about our initiatives for sustainability and social engagement within the local community. Hoping to be welcoming you back... More

St. George's
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The resort was amazing, beautiful rooms, great food and restaurant choices, the best part was the flawless service, the staff were fabulous ... Mexico is generally very humid so when you enter your spotless cool room, it's so refreshing. The buggy system used for getting to and from everywhere in the resort was super efficient. This resort is set in... More

Was this review helpful? Yes
BTMayakoba, Gerente at Banyan Tree Mayakoba, responded to this review

Dear Ms. Marielle A.: Thank you so much for your wonderful comments, especially about our service and dedicated staff. We are very happy that you enjoyed the beauty of our resort as well as our restaurants and wellness offerings. Please receive our warmest regards and we are looking forward to welcoming you back soon. Michael Näther More

Daly City, California, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was blessed that a client had put us up in this hotel for work. The private villas with private pools was amazing. It was awesome that you could open the sliding doors to the bedroom and jump right into the pool. The bathroom was also amazing. The bed was heavenly. Even though I was working most of the time,... More

Was this review helpful? Yes
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Ms. Amy W: Thank you for taking the time to post your review on Tripadvisor! We are very pleased and happy to hear that you truly enjoyed the comfort and privacy of our villas. Hopefully we will soon have the opportunity to welcoming you back, be it for work or pleasure. Warmest regards, Michael Näther More

Charlotte, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My girlfriend's wedding was held at this resort and everything was absolutely amazing! Private Villas with pool, Outdoor showers, great service, breakfast buffet, I could go on and on. They even remembered my morning drink! It requires a golf cart to get to most places but they were always prompt....this was truly a 5 star resort. My fiancé still raves... More

Was this review helpful? Yes
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful comments about our facilities and the service and recognition by our people. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. Thank you for taking the time and hopefully your travels will soon bring you back to Banyan Tree Mayakobá.... More

Randolph, NJ
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed with our 2 year old daughter for 6 nights in a Sanctuary Pool Villa. First off, you should definitely book your trip through a Virtuoso travel agent - we got a free room upgrade, breakfast and other perks; and the price was better than I could find anywhere on the net. On to the stay.... More

Was this review helpful? Yes 2
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your lovely and detailed comments about your most recent family vacation here at Banyan Tree Mayakobá. It is indeed our pleasure to hear that you enjoyed the natural surroundings of our resort and in particular the service provided by our people. We have passed on your comments to Ceidi, Jesus, Cristiano and Luz, who were... More

Top Contributor
73 reviews 73 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed 1 week and I loved it. What I realy appreciated was the great and courteous service from absolutely everybody at the hotel. They were all so caring, helpful and friendly that I wanted to take some people with me to show Switzerland how 5 Star service is supposed to be. A big big thank you to all those... More

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 2
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful comments about the beauty of our natural surroundings and the warm service provided by our people. It makes us truly happy that you enjoyed the privacy and ambiance of our resort and that you feel motivated to visit more Banyan Tree Resorts throughout the world. That said, please be assured that it is... More

West Chester Pa
Contributor
16 reviews 16 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 6, 2014

I think that a lot of people get really confused when they travel to Mexico. They are not really sure what to expect or what their money buys them in Mexico with regard to hotels. Especially Cancun and the Riviera Maya. So many choices. You can go cheap and very Mexican authentic near Playa Del Carmen. Or you can go... More

Was this review helpful? Yes 4
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your detailed review and your lovely comments about Mayakoba and Banyan Tree Mayakoba in particular. I really enjoyed reading your comments as they truly highlight the variety of styles and categories you can find for a vacation in this rather large destination. Our philosophy is to provide a unique and exclusive experience with personalized service... More

Owners: What's your side of the story?
If you own or manage Banyan Tree Mayakoba, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Banyan Tree Mayakoba? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Breakfast buffet(17)
  • Private pool(16)
  • Very good(15)
  • Golf cart(14)
  • Beach Club(9)
  • Very nice(5)
  • Room service(5)
  • Boat ride(5)
  • Hot tub(5)
  • Thai restaurant(4)

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Hotels.com, Expedia, Orbitz, Cheap Tickets, Tingo, Priceline, BookingOdigeoWL, Jetsetter, Venere and Otel so you can book your Banyan Tree Mayakoba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

1,700 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1037)
Viewed
Room/suite (275)
Viewed
Hotel & grounds (234)
Viewed
Bathroom (54)
Viewed
Pool/beach area (164)
Viewed
Dining (71)
Viewed
1:26
Videos (4)
Viewed
View from room (22)
Viewed
Family/play areas (4)
Viewed
Other (209)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (589)
Viewed
Two Bedroom Pool Villa (77)
Viewed
Three Bedroom Town House (92)
Viewed
Three Bedroom Beachfront Pool Villa (111)
Viewed
The Hotel (43)
Viewed
Spa Pool Villa (68)
Viewed
Restaurants and Bars (87)
Viewed
Pool (12)
Viewed
Garden Pool Villa (52)
Viewed
Beach (4)
Viewed
Amenities (43)

Management photos: Courtesy of the property manager

Viewed
All management photos (75)
Viewed
Room/suite (3)
Viewed
Pool/beach area (12)
Viewed
Hotel & grounds (25)
Viewed
View from room (3)
Viewed
Dining (5)
Viewed
Bathroom (1)
Viewed
Other (26)

Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Spa Hotel in Playa del Carmen #5 Luxury Hotel in Playa del Carmen #5 On the Beach Hotel in Playa del Carmen #7 Business Hotel in Playa del Carmen #8 Romantic Hotel in Playa del Carmen #16 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
A harmonious blend of nature and luxury, Banyan Tree Mayakoba takes resort living to new heights with the first all-pool villa resort in Riviera Maya, Mexico. Banyan Tree Hotels and Resorts brings Asian hospitality to the beautiful development of Mayakoba, Riviera Maya, complete with Banyan Tree Mayakoba pool villas offering premium seclusion and an expansive Mayakoba spa complex with the introduction of the award-winning Banyan Tree Mayakoba Spa. ... more   less 
Number of rooms
117

See which rooms travelers prefer