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Banyan Tree Mayakoba

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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
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Banyan Tree Mayakoba
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Banyan Tree Mayakoba
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1,155 reviews from our community

Traveler rating
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    139
    60
    20
    6
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245
730
14
38
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Over the years I have had luxury holidays all over the world and following a disappointing experience we moved to the banyan tree at very short notice and despite being fully booked Jesus (ironically that's the reservation chaps real name) came to our rescue and arranged a luxury pool villa checking in the same day. Upon arrival we were greeted... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Ruwan Thank you so much for your gracious comments. We are delighted that you enjoyed the natural beauty of our surroundings and the service provided by our people. Thank you in particular for mentioning Jesus and Nadia. Both are so excited about you posting and thank you for mentioning their names. We all hope that you will be... More 

Vancouver, BC
Contributor
18 reviews 18 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The Banyan Tree Mayakoba was absolutely perfect for our 45 person business retreat. The staff went above and beyond to ensure every little detail was attended to. Roxana, the event manager was a pleasure to work with and very personable. The Chef is extremely talented and provides creative and delicious menus. The Spa is one of the very best I've... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Catherine: We are delighted to hear that you and all participants of your prestigious business retreat enjoyed our resort during your recent stay. Roxana is thrilled that you mentioned her by name and I would like to thank you, as such feedback is extremely motivating to all of our people. Thank you also for mentioning our beautiful surroundings,... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We got here on Monday and since the first step on resort me and my husband we both fell in love with this property. The greeted us with a fresh and hit towel and a nice refreshing juice. Then we checked in and were transported by buggy car to our villa. Our villa had private pool, nice terrace and with... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review while you are still staying with us. We are so delighted that you have been enjoying the natural beauty of our resort, the service by our people and the food in our restaurant. It is truly our pleasure having you here and please let us know what we can do for you... More 

Waterloo, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment you arrive, you are greeted by a VIP hostess, given a quick 3 minute tour, shown your villa and given a welcome cocktail. Even more impressive was the incredible villas, every room has its own dedicated pool, a gorgeous view, a stunning indoor/outdoor washroom, walk-in closet and a heavenly sleeper bed overlooking your private pool on the... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are delighted to hear that you enjoyed the comfort and privacy of your villa as well as our natural and beautiful setting during your recent stay with us. Thank you in particular for also mentioning the quality of our restaurant food and the skills of our therapists at The Banyan Tree Spa. We are looking forward to... More 

Southampton, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Been in about 20 different 5 star resorts in Mexica. This one the best. Service was a top level. Great breakfast. Beatifull location, waters are beatifull. River full of flora and fauna. Great expireance.

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review. We are very happy that you had a great experience during your last stay and that you enjoyed the natural beauty of the resort as well as the attentive service provided by our people. Thank you for sharing your impressions and hopefully we will have the opportunity to welcoming you back soon.... More 

Brockham
1 review
5 of 5 stars Reviewed 2 weeks ago

What we really liked about this Banyan was that both families and couples could enjoy the hotel, once inside your room it was totally private and quiet. Loads of things to do both in the resort and within a short drive. Great to be able to visit the other hotels on the resort and use there facilities. Great holiday, Great... More 

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your gracious comments. We are delighted that you had a wonderful stay and that you share your experience on Tripadvisor. Hoping to see you back soon, I send you our warmest regards, Michael Näther More 

usa
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I did not know what to expect when booking a villa at this property,as it seemed a bit expensive for villa not directly on the beach or in what I erroneously considered to be not exactly the best location.In actuality, considering the quality of the accommodations, the number of wonderfully trained staff and attention to detail,this place is a bargain!... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: It is our true pleasure that you had a most memorable experience during your most recent stay, here at Banyan Tree Mayakoba. We are delighted that you enjoyed the natural beauty of our surroundings, the private comfort of your villa and the quality of our restaurants. Thank you especially for mentioning the warm and attentive service provided by... More 

Guatemala City, Guatemala
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Congratulations to all the staff of Banyan Tree Mayakoba, it has the best service I have ever received in my life, the place, sevice and facilities are above every you can think about. Regards. Pablo Royer Guatemala.

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your most gracious comments about the service you experienced here at Banyan Tree Mayakoba. Compliments regarding our service levels are always the most beautiful and encouraging feedback we can receive and we certainly appreciate it. Hopefully you will be back with us soon in order to create yet another memorable experience for you. With warmest... More 

New York City, New York
Top Contributor
52 reviews 52 reviews
50 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We went with my wife for a 3 days WE. The Villa is perfect: size, compete privacy, pleasant swimming pool & garden. It was perfect to rest under the sun. The service was great and breakfast delicious. On the minus side : - there is a 15% Service charge on the villa price (on the top of the 20% tax)... More 

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your nice yet candid review. We are happy to hear that you had a delightful stay with us and of course took well note of all the points you mention. Comments like yours are very valuable to us as they make us revisit our processes and improve our services and products. We certainly hope that... More 

oklahoma
Top Contributor
90 reviews 90 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an exquisite hotel. Worth every penny. Very Lovely rooms. Great pool(s) the staff is very friendly and always willing ton acomoate your needs. Very pretty grounds. Everything is in immaculate condition. What a romantic place this is! Great food on site but the city ofPlaya del Carmen is close by for those times you want to get off... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review. We are delighted that you enjoyed the comfort of your private villa and the natural beauty of our surroundings. Thank you also for mentioning the quality of our restaurant food and above all the friendly and attentive service provided by our people. We certainly hope to have the opportunity to welcoming you... More 

Hotel Review Summarization

What travelers say

  • Private pool(15)
  • Very good(14)
  • Breakfast buffet(14)
  • Golf cart(10)
  • Beach Club(7)
  • Boat ride(5)
  • Very nice(5)
  • Room service(5)
  • Hot tub(4)
  • Courtyard Villa(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,799 photos of this hotel

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Room/suite (312)
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Pool/beach area (180)
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Hotel & grounds (265)
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Dining (86)
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Bathroom (60)
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View from room (25)
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Family/play areas (4)
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Videos (4)
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Other (218)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (43)
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Beach (4)
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Garden Pool Villa (52)
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Pool (12)
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Restaurants and Bars (87)
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Spa Pool Villa (68)
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The Hotel (43)
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Three Bedroom Beachfront Pool Villa (111)
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Three Bedroom Town House (92)
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Two Bedroom Pool Villa (77)

Management photos: Courtesy of the property manager

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Room/suite (7)
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Hotel & grounds (18)
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View from room (1)
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Pool/beach area (8)
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Dining (3)
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Business center/function rooms (1)
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Other (18)
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