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All 199 Playa del Carmen hotels

Banyan Tree Mayakoba

5.0 of 5 Hotel   |   Carretera Federal, Playa del Carmen 77710, Mexico
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Ranked #5 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Rana D Muscat, Masqat, Oman
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1,008 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Muscat, Masqat, Oman
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We loved this vacation. We stayed at many banyan trees but the beach at this hotel is spectacular. We were there for a week and the kids did not want to leave the staff at the sands pool and beach were fantastic. I will defiantly go again the hotel was soo helpful in booking us excursion that were great fun

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Monterrey, Mexico
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I was expecting a lot from this hotel, and was somewhat skeptical about the villas in the photos (especially the private swimming pool). Fortunately, it blew all my expectations away! Yes, it's expensive, but it's worth every penny (or peso). First of all, I loved the fact that the property was very secluded, as well as the villas. Every employee... More

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Carlos M.: Thank you for your kind comments. We are delighted to hear that you enjoyed the beauty of our resort, its natural environment and the service provided by our people. Thank you especially for mentioning our housekeeping services as well as the flexibility of our Chefs. It is always our commitment to personalize and anticipate the needs... More

New York, NY
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just got back from our first time to Mayakoba. The Banyan Tree Mayakoba most definitely exceeded our high expectations! The property is beautiful -- set amidst the Mayakoba eco-habitat, the property is impressive the moment you drive up to the lobby area. The decor is a mixture of Thai and Mayan influences and is very soothing. Other reviews have... More

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: I would like to thank you for having taken the time to post your gracious comments here on Tripadvisor. It is indeed our pleasure to hear that you truly enjoyed your recent stay with us. Thank you very much for your wonderful comments about the comfort and privacy of your villa, our restaurants and the Spa. We are... More

Veracruz, Mexico
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Congratulations Banyan Tree Mexico. I was very surprised with what you have not only achieved but maintained here in Mexico. Since our check in, where I mistakenly booked a day after our original arrival date and you were able to accommodate us accordingly, we were very well taken care of. I have to be honest to the people that are... More

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful comments. I am delighted to hear that you enjoyed the privacy and comfort of our resort and that you had a pleasant family vacation. We also have noted your comments about the structure of our menu pricing and will take them into consideration. My sincere apologies for the delay you experienced in In... More

New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I were looking for a relaxing family vacation with our three teenage children. Wow, did we hit the right spot! From the moment we were picked up by a driver at the airport we felt relaxed. The hotel was magnificent and the service impeccable. The word "peaceful" is perfect. The villas, amenities, beach, and restaurants were spectacular... More

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Larry W: Thank you so much for your wonderful comments. We are happy to hear that you truly enjoyed your recent stay with us. Thank you in particular for your comments about the service of our people. It is our most important goal to create unique experiences that blend in with our natural surroundings and the exclusivity of... More

San-Nicolao, France
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I recently spent a week at the Banyan Tree Mayakoba. Overall, it was a truly wonderful experience. As the other reviews stated, it is truly a unique place, and a lovely retreat from the outside world. That said, there are a few things that would have made the trip better. The first thing is minor, but really impacts overall experience.... More

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Sarah K.: Thank you for your detailed review. First of all, I am happy to learn that you enjoyed your stay. I am very pleased you carried away lasting memories and that you want to return in the future. Thank you also for your candid feedback about some areas for improvement. I have taken them into account carefully... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Let me begin by saying that I’ve written a review until now, not because I don’t want to, I just don’t have the time as my schedule as a travel professional consumes me, but I had to take the time to write this one. I would be ungrateful not to. Reservations: My primary reason for choosing Banyan Tree Mayakoba was... More

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Eric M.: Thank you for your wonderful and detailed review. We are so happy to hear that you had a most memorable and enjoyable experience here at Banyan Tree Mayakobá. Thank you in particular for mentioning the service of our people and outlining several individuals that made a true difference during your stay. Comments like yours are highly... More

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at the Banyan Tree Mayakoba for 4 nights in late July. It was a spectacular and memorable treat. Upon arrival (~30-40 minute drive from CUN airport), it was like we had entered into another world, a beautiful private oasis. We stayed at a pool villa (400s area right by the hotel lobby/restaurants). Our villa was... More

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BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: It was indeed a pleasure to read your review and to know that you truly enjoyed the natural beauty of our facilities and the service provided by our people. Thank you very much for outlining the quality of our restaurants, in particular Tamarind, our western fine dining facility. I am also happy that you enjoyed the eco tour... More

chicago
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I admit: I am one picky traveler. But Banyan Tree continues to impress, again and again. We first traveled in February 2012. The place is set up as a bunch of individual villas, which I appreciate for the privacy. The rooms are outstanding -- new, beautiful decor, very clean. In February 2014, we took another trip to the area, and... More

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review. It was such a pleasure to welcome you back, even though and especially why you were first staying at another resort here in the area. We are happy that you finally decided to switch and get back home to Banyan Tree where it was our pleasure to provide you with another peaceful... More

Mexico City, Mexico
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2014

I spent 5 days in this hotel with my family. And even though it was amazing, I would recommend banyan tree for couples. There were many romantic places to hang out and activities to do with your respective other (Kept missing my boyfriend everywhere I went). The villas are really big, with their own pull, Jacuzzi, out door stone bathtub... More

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Daniela S.: Thank you for you wonderful comments. We are delighted to learn that you enjoyed your stay with us and carried home a most memorable experience. Thank you especially for mentioning the service provided throughout the resort. It is indeed our mission to go the extra mile and pamper each guest in a most personalized way. I... More

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Hotel Summarization (Beta)

What travelers say

  • Breakfast buffet(17)
  • Private pool(16)
  • Very good(15)
  • Golf cart(14)
  • Beach Club(9)
  • Room service(5)
  • Very nice(5)
  • Boat ride(5)
  • Hot tub(5)
  • Courtyard Villa(4)

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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Spa Pool Villa (68)
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Three Bedroom Beachfront Pool Villa (111)
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Two Bedroom Pool Villa (77)

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Spa Hotel in Playa del Carmen #5 On the Beach Hotel in Playa del Carmen #5 Luxury Hotel in Playa del Carmen #7 Business Hotel in Playa del Carmen #8 Romantic Hotel in Playa del Carmen #16 Family Hotel in Playa del Carmen
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Official Description (provided by the hotel)
A harmonious blend of nature and luxury, Banyan Tree Mayakoba takes resort living to new heights with the first all-pool villa resort in Riviera Maya, Mexico. Banyan Tree Hotels and Resorts brings Asian hospitality to the beautiful development of Mayakoba, Riviera Maya, complete with Banyan Tree Mayakoba pool villas offering premium seclusion and an expansive Mayakoba spa complex with the introduction of the award-winning Banyan Tree Mayakoba Spa. ... more   less 
Number of rooms
117

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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