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Banyan Tree Mayakoba

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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
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Banyan Tree Mayakoba
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1,196 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
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    (1196)
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    (320)
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2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I believe I've already reviewed this resort but since I can't find it, apparently something didn't take. We let our travel agent, Beach Bum Joanne from Beach Bum Vacations, know that were interested in this resort. We had passed by several times on other vacations and always thought it looked like a luxurious place to stay. The pool villa was... More 

Was this review helpful? Yes
Florence, Italy
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It is a beautiful and restful resort. Great accommodations and the service and food were excellent. The golf course was in great shape and all the restaurants were excellent. make sure you visit the other resorts on the campus of the grounds.

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your wonderful comments. We are delighted that you enjoyed the comfort of your private villa, the quality of our restaurants and our golf course here at Banyan Tree Mayakoba. With warmest regards, Michael Näther More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the moment we arrived and were greet by Mauricio, we knew it was going to be an amazing experience. We really enjoy out time in the Banyan Tree Mayakoba, it is perfect for couples and especially if you are celebrating an event (honeymoon in our case). Our villa was amazing, and you always have that sense of privacy. I... More 

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for choosing Banyan Tree Mayakoba for the special occasion of your honeymoon. We are delighted that you enjoyed the privacy of your villa and the service provided by our people. Thank you in particular for mentioning Mauricio, Rafael, Aaron and Carlos by name. They are very happy and proud of your posting and we truly appreciate... More 

Des Moines, Iowa
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

What a fabulous experience! Zen, zen all the way. Attended a wedding, which the resort helped to pull together and every part of that was outstanding! The ceremony on the beach, cocktails on the patio of Oriente, followed by dinner and dancing—all the best! When we were not involved in wedding activities, most of our time was spent enjoying our... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your wonderful comments. We are very happy to hear that you enjoyed the wedding events, the comfort of your villa and the genuine and attentive service provided by our people. Hopefully we will have the opportunity to welcoming you back sometime soon in order to create another memorable experience for you, here at... More 

Dillon, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I first came to Banyan Tree Mayakoba when the resort opened. At that time the resort had a few rough spots to smooth out. This was my third visit and while we had a pretty major issue with no A/C one night we would not hesitate to go back and stay again. They were extremely apologetic and not only comped... More 

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: First of all, thank you for your ongoing loyalty and your wonderful comments about the service provided by our people and the natural beauty of our surroundings. We are so sorry about the incident with your air-condition but happy that we could fix it and recover during your stay. Looking forward to your next visit, I send you... More 

Monterrey, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

the owner of the place is OHL and they share mayakoba the golf course, with three hotel brands, banyan tree, fairmont and rosewood. exceptional places but keep in mind that the whole concept is design for the golf player, the property is huge, 240 hectares, so if you are planning a night in playa del carmen quinta avenida, take your... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your gracious comments. We are delighted that you enjoyed our golf course as well as our resort facilities and the service provided by our people. Hopefully your travel plans will eventually bring you back to to the Riviera Maya and it would be our pleasure to welcoming you back here at Banyan Tree Mayakoba. Michael... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is stunning! The service is unbelievable. They get you everything you need... The villa is 100% private, no one can see you. Huge room, private pool (swim naked, no one will see you). They come to tidy your room twice a day. Take you anywhere you want with golf cart, so you don't have to get a villa... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are delighted to receive your gracious comments and hear that you enjoyed your recent stay with us. Thank you in particular for mentioning the privacy and comfort of your villa and the attentive service provided by our people. We all hope to get the pleasure of welcoming you back some time in the nearer future. With warmest... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I decided to have our wedding at the Banyan Tree Mayakoba this past February. After considering a local wedding and other destinations, we chose the Banyan Tree because of its authenticity and general warmth. We worked with a wedding planner and Xanath, the Banyan Tree's amazing wedding planner, to get everything together. Our friends and family were... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Once more we would like to thank you for having chosen Banyan Tree Mayakoba for the celebration of your wedding. We are very happy to know that we created a very special experience for you and that you carried home fond memories. Thank you in particular for mentioning Xanath in such a wonderful way. As you can imagine,... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

After staying at all three hotels at Mayakoba, and getting engaged there, we decided to have our wedding at the Banyan Tree. The hotel essentially provides you with your own wedding planner, in our case Xanath Banuelos. Starting with Xanath, we can't say enough nice things about her, and no review will do her justice. But generally speaking she was... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: First of all once more, thank you so much for choosing Banyan Tree Mayakoba for the celebration of your wedding. We are delighted that you gave us your preference and that you had a marvelous experience. We are grateful for your wonderful comments and that you enjoyed the comfort of your private villa the quality of our food... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to admit that I've always had a soft spot for the Banyan Tree brand. While living in Hong Kong for many years I held several of my company meetings at the Banyan Tree Phuket. I've visited the Banyan Tree Vabbinfaru in the Maldives and it was pure heaven. The Mayakoba outpost only confirms why I love the brand.... More 

Was this review helpful? Yes 2
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you very much for your loyalty to Banyan Tree and your gracious comments about your most recent stay. We are delighted that you enjoyed the comfort and space of your private villa and especially the service provided by our people. Thank you for mentioning Alejandro and his cooking class. Such comments always are a true highlight for... More 

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