We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Banyan Tree Mayakoba

Travelers' Choice award winner
GreenLeadersPlatinum level
Hotel website
Hotel deals
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Banyan Tree Mayakoba
Professional photos View all
Browse nearby
Banyan Tree Mayakoba
Add Photo Write a Review

1,212 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    976
    147
    60
    23
    6
See reviews for
253
760
15
41
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1212)
  • Mar-May only
    (320)
  • Jun-Aug only
    (278)
  • Sep-Nov only
    (242)
  • Dec-Feb only
    (372)
All months
New York City, New York
5 of 5 stars Reviewed 2 days ago NEW

This was our second trip to Banyan Tree after visiting previously in August 2014. The place is superb on so many levels. Without a doubt the best service ive had anywhere in the Caribbean. Staff to name but a few that helped make the trip memorable, Roger(mate) in oriente for breakfast. Then on the beach..... Carlos, Jesus, David, Julio and... More 

Was this review helpful? Yes
Frisco
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had my wedding at Banyan Tree Mayakoba and couldn't have asked for a better experience. All of our guests enjoyed their stay thoroughly and plan to make yearly visits :-) The customer service, private villas, cleanliness, facilities, food, spa packages, and views were amazing. Banyan Tree Mayakoba is by far the most amazing resort we've stayed at. A special... More 

Review collected in partnership with Banyan Tree

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: First of all thank you once more for choosing Banyan Tree Mayakoba for your wedding. We are truly delighted that you and your guests had a most memorable event and a most enjoyable stay. Thank you in particular for mentioning the service provided by our people and for pointing out Xanath our wedding coordinator. She is extremely excited... More 

Danville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We recently stayed at the Banyan Tree Mayakoba and were blown away by the excellent customer service and the friendliness of the staff. Our villa was magnificent - we wanted to stay there forever. We loved the mix of being close to nature with the mangrove and the ocean. It was the best of both worlds. I would highly recommend... More 

Review collected in partnership with Banyan Tree

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review. We are delighted that you enjoyed the beauty of our natural surroundings and the service provided by our people. I am happy that you had the chance to experience our unique Tapa Cruise and spent an unforgettable evening. We all are looking forward to welcoming you back in the near future, be... More 

New York City
5 of 5 stars Reviewed 6 days ago NEW

Stayed at the Banyan Tree Mayakoba for three nights and absolutely loved it. I have stayed at the Rosewood Mayakoba and have to say that I preferred the Banyan Tree (although I did not do the breakfast buffet while I was there and the b'fast buffet the Rosewood is SO good!). Anyways, loved the Sands Bar and the Thai restaurant... More 

Review collected in partnership with Banyan Tree

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your detailed and wonderful review. We are so happy to be your favorite resort at Mayakoba and that you enjoyed the beauty of our natural surroundings and the service provided by our people. We have shared all your feedback in detail and are grateful that you took the time to post on Tripadvisor. Looking forward... More 

Houston, TX
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to admit that prior to our trip I was wondering if I was overspending, and if I should have just gone with one of the many other very lovely resorts in the area. I'm not particularly price-sensitive, but I am a big believer in value. Basically, I was wondering, "Is this place going to be worth it?" I... More 

Was this review helpful? Yes 4
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for sharing your wonderful feedback. We are delighted that you had a most enjoyable stay. Thank you in particular for mentioning the service provided by our people, pointing out several team members by name. We have shared your posting with them and they were so happy for being mentioned in such a nice way and feel... More 

Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Very difficult to describe the warmth and quality of service. To me, the best hotel I've been in the Riviera Maya. Banyan transfers the true Asian service and detailed quality to the Mayan Riviera. The result is the ultimate leisure experience. This is the only hotel I've seen in the area that offers true, Asian -trained massage experts in the... More 

Was this review helpful? Yes 3
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful comment. We are delighted to know that you enjoyed the natural beauty of our surroundings and the service provided by our people. Thank you in particular for mentioning our Spa and the quality of our restaurants and sharing your impressions. We certainly hope to have the pleasure of welcoming you back to Banyan... More 

Monument, Colorado, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we stepped foot onto the resort, we were surrounded by luxury! The villa with a private pool and courtyard was so serene and peaceful. The resort staff went out of their way to both be attentive and unobtrusive and they struck the balance perfectly!

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are very happy that you had a most enjoyable stay with us. It is truly our pleasure and we appreciate your gracious comments about the comfort and serenity of your private villa as well as the attentive service provided by our people. Thank you for sharing your comments. With warmest regards, Michael Näther More 

Ocean City, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our fourth visit to Mayakoba in 5 years. We were introduced to the Banyan Tree first through a trip planned by my husband's company shortly after the resort had opened. We fell in love with everything about this place and wanted to return with our 2 children. We did so the next year and stayed at the Rosewood.... More 

Was this review helpful? Yes 3
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: First of all thank you for your wonderful loyalty to Banyan Tree Mayakoba. We are delighted that you had another memorable stay with us. Thank you in particular for mentioning the service provided by our people and for highlighting several team members by name. We have forwarded your comments and they were so happy to hear back from... More 

Houston, Texas
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We travelled here for R&R - the resort is very large (contains the 3 hotels) and is within 25 mins of the airport. Pick-up from the airport was easy and upon arrival at the Banyan Tree there is a very relaxed feeling and this is evident from the staff and general feel of the place. We had a 2 room... More 

Was this review helpful? Yes 1
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful feedback. We are delighted that you had a memorable stay here at Banyan Tree Mayakoba and hope to see you back in the near future. Please accept my apologies if reserving at our restaurants seemed to be difficult at times. Even though the demand can be high, you should never had this impression... More 

Miami, Florida
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The service from arrival to departure was excellent all-around. Very nice and well-trained staff. The property is beautiful, though the architecture of the villas makes them look like an early 90s Orange County condo. The spacious inside and private pool makes up for it though. The Thai restaurant on-site was very good, as was breakfast. Mosquitoes were extremely aggressive and... More 

Was this review helpful? Yes
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful comments, especially in regards to the service provided by our people. We are delighted that you had a memorable stay with us and hope to have the pleasure of welcoming you back in the near future. With warmest regards, Michael Näther More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,897 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1252)
Viewed
Room/suite (336)
Viewed
Hotel & grounds (293)
Viewed
Dining (91)
Viewed
Pool/beach area (191)
Viewed
Bathroom (60)
Viewed
Family/play areas (6)
Viewed
View from room (27)
Viewed
1:26
Videos (4)
Viewed
Other (244)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (589)
Viewed
Amenities (43)
Viewed
Beach (4)
Viewed
Garden Pool Villa (52)
Viewed
Pool (12)
Viewed
Restaurants and Bars (87)
Viewed
Spa Pool Villa (68)
Viewed
The Hotel (43)
Viewed
Three Bedroom Beachfront Pool Villa (111)
Viewed
Three Bedroom Town House (92)
Viewed
Two Bedroom Pool Villa (77)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (18)
Viewed
View from room (1)
Viewed
Pool/beach area (8)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Other (18)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.8 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#40 of 201 in Playa del Carmen
4.5 of 5 stars 1,812 reviews
0.6 mi away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 201 in Playa del Carmen
5.0 of 5 stars 1,065 reviews
0.5 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#7 of 201 in Playa del Carmen
4.5 of 5 stars 1,834 reviews
Show Prices
Show Prices
Show Prices
5.4 mi away
Secrets Maroma Beach Riviera Cancun
4.5 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#8 of 201 in Playa del Carmen
4.5 of 5 stars 11,129 reviews
6.6 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 10 in Playa Paraiso
4.5 of 5 stars 4,055 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay