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Banyan Tree Mayakoba

Travelers' Choice award winner
GreenLeadersPlatinum level
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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Banyan Tree Mayakoba
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1,385 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Amazing hotel, service was outstanding. Can't think of one thing they could improve on. I would defo return here if coming back to Mexico. Great selection of wines including the fantastic Kim Crawford Sauv blanc. Hubby disappointed over lack of crocodiles spotted.

Helpful?
Thank Sarah G
Rochester, New York
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our room/suite was lovely; private pool, comfortable surroundings, roomy closet space. Bathroom counters a bit tough to spread out on, as sinks are in an island in the "bathroom", with doors to toilet and a shower room. There is outdoor private bath but takes a long time to fill - you can pay extra for the staff to run a... More 

Helpful?
Thank mstgsjm
South Plainfield, New Jersey
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Friends of ours highly recommended the Banyan Tree when considering a trip celebrating our 25th wedding anniversary. Checking out as I write this but I don't want to leave! This resort was nothing less than paradise. If you're looking for privacy and seclusion for a special romantic getaway, this is the place for you. All private villas with private pool.... More 

Helpful?
Thank Sidney G
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, It was a great honor to be chosen as the host of such an important occasion in your lives and we all hope that you will not leave it too long before you chose to visit us again. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com More 

Philadelphia, Pennsylvania
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our second visit to Mayakoba- previously we had stayed at the Rosewood. The Banyan Tree is a beautiful property, although it could use a little refresh. We were greeted warmly upon arriving, although our villa was not yet available. Once we arrived in our villa, we were given a tour of the enormous space and shown all of... More 

Helpful?
Thank liborman
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, We appreciate that you have taken the time to share your comments with future travelers and guests. We have taken all your feedback on board and this will be used constructively to perfect our Banyan Tree Mayakoba experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday... More 

Melbourne, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We splurged for our last leg on our honeymoon and decided to stay at Banyan Tree. The hotel is amazing, wrapped around by what felt like a jungle and river outside your doorstep... didn't feel like mexico, not a bad thing either. Our room was amazing, with our own pool just outside our bedroom, made waking up easy. The complimentary... More 

Helpful?
Thank mickm333
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you very much for your posting on TripAdvisor. We really appreciate the time taken to write this review. It was a pleasure to host your holiday and we look forward to your next visit. Kind Regards Peter Hechler General Manager gm-mayakoba@banyantree.com More 

Canada
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent a week at the Banyan Tree for the Crash My Playa country concert feat. Luke Bryan. I am going to break the review into sections. #1 - Airline - Sunwing - Horrible. We upgraded to the Elite Plus. It was $200 each. Yes, we were at the front of the plane and were sped through check in. However,... More 

Helpful?
Thank Travelchatgirl
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for such a wonderful, well-formed review. It is very rewarding to know that you have enjoyed every moment of your vacation at Banyan Tree Mayakoba. I hope that you will return again in the future to experience another Luxury vacation with us. Kind Regards Peter Hechler General Manager gm-mayakoba@banyantree.com More 

Chapel Hill, Nc, Usa
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I have travelled to many parts of the world. This is one of the best hotel experiences that I have ever had. the suite with private pool, service and entire resort were perfect. Our room was well appointed and they assign a concierge to each party. The rooms were comfortable, bed was great and the shower, outside tub and pool... More 

Helpful?
Thank TarHeel810
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, It’s wonderful to hear from you, and we’re so glad to know that you enjoyed your stay at Banyan Tree Mayakoba. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards Peter Hechler General Manager gm-mayakoba@banyantree.com More 

New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Banyan Tree Mayakoba is by far one of the most beautiful places I've visited. And the Villas... WOW! The employees really make sure you have the best experience possible. Everyone was super nice and always willing to help you in any way. Definitely will be back.

Review collected in partnership with Banyan Tree

Helpful?
Thank marinaz85
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for your wonderful review. It is our pleasure to know that you had a wonderful stay with us. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com More 

Houston
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just got back from an amazing long weekend at Banyan Tree Mayakoba. All the excellent reviews are true. The setting, landscape, villas and service are excellent. We took our provided bikes around the Mayakoba complex and visited the Rosewood and Fairmont. We were curious to see the Rosewood, which is rated higher than the Banyan tree and TA. The level... More 

Helpful?
2 Thank rcsHouston
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for sharing your experiences relating to your recent vacation, it was a pleasure to host your holiday, I appreciate your feedback and enjoyed reading your review. I have taken note of all comments, concerns and suggestions. In my short time so far in the hotel, I have listened to the guests, to identify what is wanted... More 

Fairview Park
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This place is GORGEOUS! Top notch EVERYTHING. Loved our service at the Sands restaurant (only open till 6pm) - Gamaliel is wonderful! The tableside bbq($45) is big enough for 2 people to split, both the meat and seafood versions (we had both on 2 separate nights) are delish! We would also get an appetizer to split, worked out great. Then... More 

Helpful?
5 Thank Holly T
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for your detailed review, I thoroughly enjoy reading your feedback. We are happy to know that you enjoyed the privacy and comfort of your villa and the service provided by our people. Thank you so much for your recognition and we are all looking forward to welcoming you back soon. Kind Regards, Peter Hechler General Manager... More 

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