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Grand Velas Riviera Maya

Travelers' Choice award winner
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Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Grand Velas Riviera Maya
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1,740 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Grand Velas Riviera Maya
See the most recent reviews
switzerland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2010

My husband and I just returned from a babymoon at the Grand Velas. Words cannot describe how perfect this Resort is. The beach is beautiful, the food delicious, and the service AMAZING!!! We had a Grand Class Ocean view suite and life doesn't get much better than that! I highly recommend Grand Velas. The only thing to know is that... More 

Was this review helpful? Yes 3
GMOSRM, Hotel Manager at Grand Velas Riviera Maya, responded to this review

Dear guest, It is wonderful to learn that your recent baby moon at our resort was to your complete satisfaction and we thank you for your kind comments and observations. We wish you all the best of luck with the remaining time of pregnancy and hope to be able to host you soon again. Please remember that we have two... More 

Rumson, NJ
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 15, 2010

We just returned from a 7 nt visit to the Grand Velas and I must write a review! My husband,myself, and three daughters 16,13, and 8 are from the New York area and have traveled extensively thru the US, Europe, and many islands. The Grand Velas is amazing! This being our first all inclusive ( my husband was very hesitant... More 

Was this review helpful? Yes 1
GMOSRM, Hotel Manager at Grand Velas Riviera Maya, responded to this review

Dear Dane, Receive our warmest greetings from beautiful Riviera Maya. We wish to thank you for your review and kind comments regarding the experiences and impressions gathered during your recent stay at our resort. Your feedback is highly valued by us – particularly since it derives from such well seasoned travelers. Regarding the descriptions of our restaurants, we would like... More 

Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2010

I wasn’t expecting this!!! And one rarely says this in a good way... ‘WOW!’ is all I can think of, as I´m not that much into suprises, but this trip was definitely one surprised I adored! Ok, my husband decided we should go on a trip to celebrate our anniversay to what I obviously agreed without much diffculty! Lacking time... More 

Was this review helpful? Yes 1
GMOSRM, Hotel Manager at Grand Velas Riviera Maya, responded to this review

Dear World Citizen with Style, What a lovely and extensive review! We have enjoyed reading your comments and colorful descriptions and also thank you for the time you invested in submitting your impressions. After a difficult last year, Playa del Carmen is becoming increasingly popular again and we hope that many more travelers will become our loyal guests after your... More 

Toronto
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 1, 2010

If you are looking for a good balance between beach, pool, sun, spa, food in an upscale environment with great service. Then look no further. My Stay: Very simply - traveled with my family. Celebrated my 40's birthday as well as one of my daughter's birthday. Wanted to be pampered a little, rest at the beach and have access to... More 

Was this review helpful? Yes 1
GMOSRM, Hotel Manager at Grand Velas Riviera Maya, responded to this review

Dear valued guest, Thank you for providing us with such an extensive and very descriptive review of our property compiled with very interesting points of view. We highly appreciate your positive feedback and also are grateful for your suggestion to modify our electrical outlets. An immediate solution to think of would be to have small two-outlet adapter units (instead of... More 

Chicago
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2010

My wife and I stayed at Grand Velas this past January and thoroughly enjoyed our two nights there. We ended up coming to the Grand Velas, Riviera Maya after having vacationed at the Grand Velas in Nuevo Vallarta a couple years prior. By comparison, the Riviera Maya resort has all the best features of the Nuevo Vallerta Resort, but it's... More 

Was this review helpful? Yes 3
GMOSRM, Hotel Manager at Grand Velas Riviera Maya, responded to this review

Dear Chicago couple, On behalf of all our staff, we thank you for your review and take on different elements of our resort. We are pleased to learn that you particularly enjoyed the dining experiences at our restaurants. We feel that high quality of all products is important. Be it food, bathroom amenities, furniture etc. But our most important asset... More 

Hotlanta
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 27, 2010

We stayed at Grand Velas for 11 days (12/18-12/29) and while there is no way to please every guest I suppose (as I read all the reviews) we were blown away!!…We had a large family group - 10 of us: My parents, My family with 2 boys (8 and 6)…My sister and her family (my niece is 11 and my... More 

Was this review helpful? Yes 5
GMOSRM, Hotel Manager at Grand Velas Riviera Maya, responded to this review

Dear Payne, Young and Walsh Families, It is with great pleasure that we have read the wonderful review about your recent vacation at our beautiful resort. Our aim is to provide all guests with first class service and to strive that their vacation turns into a unique experience. As you well mention, it is sometimes difficult to please so many... More 

Chandler, Arizona
Contributor
12 reviews 12 reviews
5 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed January 16, 2010

My family and I took an eight day trip to the Grand Velas beginning the day after Christmas. This hotel is beautiful and full of potential. Unfortunately, they fell short in many areas. It was clearly obvious that they were grossly unprepared for the Christmas/New Years period. Their staff even admitted it several times. The Good: 1. The rooms are... More 

Was this review helpful? Yes 14
GMOSRM, Hotel Manager at Grand Velas Riviera Maya, responded to this review

Dear valued guest, Thank you for having chosen our resort for your recent Christmas vacation. At the same time we would like to let you know that we value the fact that you have taken your time in providing us with important feedback. Your comments are highly appreciated since they help us to improve our areas of opportunity and we... More 

Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 13, 2010

After searching every all-inclusive property in the Riviera Maya, the Grand Velas All Suites and Spa Resort emerged hands down the place for my family to vacation after the Christmas Holidays. We made reservations for the Master Suite location, not realizing it is located about 3/4 of a mile from the beach in a mangrove. However, we all decided we... More 

Was this review helpful? Yes 3
GMOSRM, Hotel Manager at Grand Velas Riviera Maya, responded to this review

Dear valued guest, Receive our greetings from beautiful Riviera Maya and we thank you for your extensive and thorough review. Also, we are privileged that you decided to spend your recent vacation at our resort, knowing that there are many options to choose from. The Master section has a special ambience and we are pleased to learn that you were... More 

Manhattan
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 10, 2010

We stayed in the adult section of Grand Velas over Christmas. The resort is lovely. The rooms are very spacious and well appointed. The beach is large and beautiful. All the wait staff on the beach were extremely attentive and helpful. It was apparent that the hotel was not ready for the Christmas rush. There were not enough beach chairs... More 

Was this review helpful? Yes 3
GMOSRM, Hotel Manager at Grand Velas Riviera Maya, responded to this review

Dear valued guest, After having read your review, we wish to thank you for the observations and would like to take the opportunity to let you know about the follow up we have undertaken. As mentioned in earlier reviews, we have noticed during the past Christmas season that many guests reserved more chairs than they needed on the beach and... More 

CT
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 6, 2010

THE PROPERTY: The Grand Velas sits on an immense property. We stayed in the Master Suites (jungle rooms). It is a very well maintained, aesthetically beautiful property. The beach is very long and wide, very pretty. Getting from the master suites to the Ambassador beach property is effortless as there was always an air conditioned van, 2 min. drive, ready... More 

Was this review helpful? Yes 7
GMOSRM, Hotel Manager at Grand Velas Riviera Maya, responded to this review

Dear valued guest, It is with great interest that we have read about your impressions and perceptions of our resort, which you gathered during your recent vacation. We thank you for sharing the comments with future guests and are glad to hear that you had a nice time, even though you prefer a different concept of Hotels. Also, we will... More 

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