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Grand Velas Riviera Maya

5.0 of 5 Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Grand Velas Riviera Maya
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Grand Velas Riviera Maya
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1,387 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Grand Velas Riviera Maya
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Miami
Top Contributor
141 reviews 141 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is beyond spectacular. The service is impeccable and the views are indescribable. The food is very good for an all-inclusive resort and the premium bar that is included is fantastic. The beachside piña coladas were phenomenal. The Grand Class area is for adults only and each room is equipped with a foot pool in the balcony. It is... More

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for your marvelous review on your recent vacation with us and also for sharing some valuable insights on our property with others on TripAdvisor. As a “Top Contributor” to this forum we are very proud to have met and eclipsed your high expectations. And together with your ample vacation experience we were able to provide you... More

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

My daughter got married here on Oct 4th. The reception was absolutely beautiful. We had great accommodations. The entire staff was friendly and extremely helpful. Restaurant served incredible food and had excellent service. Our favorite was Bistro, our waiter Oscar was friendly and made great recommendations!

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for taking the valuable time in sharing your experiences and happiness on the recent wedding of your daughter. It was certainly an honor for us to have been granted the privilege to be your hosts for the cherished event and for that I personally thank you. Just as your daughter and new son-in-law were the shining... More

Contributor
19 reviews 19 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Grand velas. Resort is Cozy clean and fantastic. personal attention. top class service, delicious restaurants and quality, little expensive but worth every Dollar!!! I will be very happy to visit in this resort in the future.. Lots of wonderful attractions for all the family . In my opinion the best resort in playa.

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for your extensive recommendation of Grand Velas. As a top off the line all-inclusive we realize that your vacation investment here will be superior to that of the competition. And we understand that in order to generate marvelous comments such as yours we must provide not only more, but a style, ambience and luxury very unique... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great relaxing vacation with amazing food and service. On the beach our waiter Armando was amazing and catered to all of our needs and was extremely friendly and attentive. Our butler Francisco (Paco) was also extremely helpful in obtaining our bags after getting misplaced during our travel. Great place to go, amazing grounds, great staff, great food .

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Natalie for your splendid words on our resort and also for your gracious recognition of two of our dedicated employees. Armando and Francisco, in their respective duties provide a service which allows our valued guests to enjoy the true purpose of their visit: exquisite relaxation and luxurious pampering. For these gentlemen to bring your wants and needs to... More

Williamsport, Pennsylvania
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent service. It was pouring down rain and my husband and I were sitting in a covered dining area by the pool. The wind was blowing and I was cold. My husband asked our server for a towel and the next thing I knew Wilbur, our server, was walking head down in the rain to the opposite side of the... More

Was this review helpful? Yes 6
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Suzanne for bringing to light your splendid example of our “above and beyond” service. Actually, for our dedicated staff what you have just described is a pleasure for us. And I do not just say that in simple, light words. My employees will always look for the opportunity to make sure that your comfort level is... More

2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just, the best of the best!!! Everything is really awesome , all you need to have a rest with all the high class services. All the services are really awesome with all inclusive services, the pools are really cool and huge!! About the security, since you arrive to the hotel you will be very welcome since the beginning to the... More

Was this review helpful? Yes 6
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Jonathan for sharing your excitement in staying with us while on business. I can only imagine how pleased you would be if the purpose of your stay was just pleasure and relaxation. In saying that Jonathan, I hope that you have the opportunity to return one day with your family or friends and really indulge in... More

Cleveland
Top Contributor
83 reviews 83 reviews
34 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just returned from 6 days in paradise. 3rd time in Cancun/Riviera Maya and by far our best experience. In the past we've enjoyed all-inclusive's as trips won for job performance but never enough to consider it for a vacation we pay for. We've stayed at Dreams, Secrets and Sandals which were all nice and fun. Food was never great. From... More

Was this review helpful? Yes 5
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It pleases us greatly to know that your visit to our region was “by far your best experience”. We take enormous pride in offering a high-end, unique experience for today´s sophisticated traveler and the distinction from the competition is reflected in our vast facilities, gourmet culinary options and proactive service. I am glad that those three main areas were to... More

Reading, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's hard to know where to begin. We went there for our anniversary and had a Zen suite which was fantastic. Large room with big luxury bathroom, the maid service was wonderful, and the fridge and coffee facilities constantly restocked. We had a terrace with plunge pool, at the end of which was a moat separating you from the mangrove.... More

Was this review helpful? Yes 3
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Joanne, thank you so much for sharing your highly descriptive observations on the beauty and tranquility that you found in Grand Velas during your recent holiday. All the little things that you noted are exactly what we took into consideration during the planning stages of the facility. The infinite amount of details that we incorporated in order to catch the... More

new york
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Where do I begin? My husband and I came to the Grand Velas 2 years ago for our honeymoon, and from the moment we left, we were planning our return. I was so excited that we were able to come back for 7 wonderful nights earlier this month. I cannot say anything bad about this resort. Not one. The grounds,... More

Was this review helpful? Yes 6
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Nicole, I wish to personally thank you for your detailed review of some of your experiences and observations on your now second visit to Grand Velas. It pleases us immensely that we could better your honeymoon stay with us of two years ago and it is even more gratifying that you were able to enjoy practically all the culinary venues... More

Massachusetts
Contributor
17 reviews 17 reviews
17 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was our second trip to the Grand Velas this year and we were not impressed this time around. Some aspects of the resort remained excellent but others took a step or two backwards. Link to my first review: http://www.tripadvisor.com/ShowUserReviews-g150812-d1204526-r198061334-Grand_Velas_Riviera_Maya-Playa_del_Carmen_Yucatan_Peninsula.html About me: 
I’m a 32 year old Engineer from the Boston area who traveled with my wife on our honeymoon.... More

Was this review helpful? Yes 6
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

As director of Grand Velas it weighs heavily on me that we as a team did not live up to your expectations, especially after your highly successful first visit with us. I certainly understand high expectations as this hotel caters to the affluent traveler, persons of professional and celebrity status, persons from many walks of life and from varying nationalities.... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Kid Club(9)
  • Cocina de autor(9)
  • Main pool(9)
  • Mini bar(7)
  • Other resorts(7)
  • Ocean views(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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