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All 199 Playa del Carmen hotels

Grand Velas Riviera Maya

5.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Ranked #9 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
NimiJ73 London, United Kingdom
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1,340 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Grand Velas Riviera Maya
See the most recent reviews
Texas
1 review
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I were really looking forward to coming here. I was on the resort's website daily looking at pictures for months leading up to our date of travel. It's what got me through a dreary, cold winter. My expectations may have been too high although I've stayed at plenty of 5 stars so I don't think I was... More

Was this review helpful? Yes 11
DirectorGVRM, Propietario at Grand Velas Riviera Maya, responded to this review

As vice president of Velas Resorts it always saddens me to know that one of my guests had a less than satisfying experience. I do try to put myself in your position as I read your comments and I must say that I feel your disappointment in various aspects of your stay. And from my position, I can see where... More

London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

A picture perfect beach coupled with a stunning resort, then throw in a heap full of warm Mexican hospitality = Grand Velas Riviera Maya. This place is like no other all inclusive I've heard or been to. Lovely accommodation and fabulous food, from the breakfast in the morning to all the fine dining options, we were enchanted by the culinary... More

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you so much for making Grand Velas your option as your summer holiday destination this year. I am greatly pleased that we could provide the right ingredients in making this trip the “perfect family time” and that our culinary tour was to your great delight. It is especially helpful to our guests to have 75 concierges just like Carolina... More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

When I booked our family vacation initially I stayed clear of all-inclusives because I thought the food was sub par, the drinks were watered down and the service was non existent. Well for those who felt the same as I please let me assure you that I was totally wrong. My wife and I have been to Mexico for over... More

Was this review helpful? Yes 4
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Fiona, thank you very much for your kind words and for also taking a chance on us as your first all inclusive. I am proud to have been able to demonstrate to you and your family that we are not the stereotypical all inclusive. We have brought our product to amazing heights in terms of facilities, service and of course... More

Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 1 week ago

This was a "true vacation"! We spent 7 nights at the resort the end of July and couldn't have been happier. We were a group of 11 ranging in age from 6-74, the resort was perfect for all ages. We stayed in the Ambassador, rooms were beautiful, spacious, and very clean. We received fresh towels in the morning and turndown... More

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Kim for expressing the happiness that you felt on your family vacation. It is an honor for us to host your three generations of family and to provide the perfect setting and element that allows fun, enjoyment and relaxation for all of you. I am pleased that you took the moment to recognize some of the... More

Atlanta, Georgia
Contributor
15 reviews 15 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the Zen section during our stay. The room was large and well-appointed. The view could’ve been better as we had a direct line of site right to a satellite/cell phone tower, but we weren’t in the room very much so it wasn’t a big deal to us. My husband and I are foodies which is why we... More

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for bringing to my attention your valuable insights concerning your recent July vacation with us. As New York City “foodies” I feel that it is wise to take into account your various observations on our ample and diverse culinary tour. I appreciate your kind accolades on much of our dining options and especially for your great... More

Stockholm, Sweden
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

(We actually stayed in Feb 2013, not Sep 2013, but Feb 2013 is not an option anymore.) Just wanted to write a short notice about our third trip to this fantastic resort, that took place in Feb 2013. I don't really have that much to add, since I have already written long reviews for our stays in Feb 2010 and... More

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for your continued interest and appreciation of Grand Velas. To compare us to your subsequent travels over the years really means that we have left quite a positive impression on you, almost as if we are now your benchmark for a quality and fulfilling holiday and I am impressed with your memory and attention to detail.... More

Arizona
Top Contributor
135 reviews 135 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Grand Velas with 3 other couples for a friend's birthday. From check in to check out you're treated as if they really want to please. We stayed in Grand Class for adults only. The rooms were spacious and very well appointed. Our concierge made us always feel welcome and met every need. The pool and beach... More

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

What a very pleasant way to celebrate a friend’s birthday than to do so on the shores of Riviera Maya. And it gives me great pleasure that you and your close group chose Grand Velas to be the host for your good times. Our Grand Class suites are very large and open giving you that feeling of freedom while facing... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

My recent holiday at Grand Velas was simply Perfect! This was my first experience in the Mayan Riviera and staying at Grand Velas has certainly set the bar extremely high. The hotel facilities were beautiful, clean, spacious and very luxurious. The service was impeccable....from Jose on the beach to Gabriel at Bistro. The culinary treats that I experienced each day... More

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It is a very nice feeling as I sit and go through the comments of our valuable guests to know that the great majority are very pleased with their experiences and your delightful descriptions really made my Saturday afternoon. It is such a pleasure for us to represent Mexico and The Riviera Maya region to first timers. And to actually... More

Nashville, Tennessee
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment you arrive, you will understand the reason people say it is a step above. Truly grand in every way. The rooms...All the rooms are spectacular. You truly can not go wrong. The entry level suite is over 1100 square ft. with beautiful decor; the Zen suites are in the jungle just a few minute shuttle ride from... More

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I thank you very much for your personal descriptions of the experiences that you most certainly enjoyed while residing with us. Your accolades express very well the personal luxuries that our guests enjoy as well as the savory delights that adorn the menus of our eight culinary options. Options and variety: that is precisely what you convey and what we... More

London, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just come back from 2 weeks in this hotel and we have had a great time, we had a suite in the Zen section which I did not realise when I booked it is probably 0.5 mile from the beach and you need to get a shuttle bus, this is not clear when you book these rooms. Our... More

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Sr. Cotta for first of all deciding to make your holiday plans with us at Grand Velas. We are indeed very proud that we could live up to your expectations and at the same time generating a definite desire to return. I am pleased that you have the confidence to know that even on a two... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Kid Club(9)
  • Cocina de autor(9)
  • Main pool(9)
  • Mini bar(7)
  • Other resorts(7)
  • Ocean views(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Playa del Carmen #7 Spa Hotel in Playa del Carmen #7 Top resorts Hotel in Playa del Carmen #9 Luxury Hotel in Playa del Carmen #9 On the Beach Hotel in Playa del Carmen #16 Romantic Hotel in Playa del Carmen #23 Family Hotel in Playa del Carmen
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Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
Number of rooms
493

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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