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Grand Velas Riviera Maya

Travelers' Choice award winner
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Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Grand Velas Riviera Maya
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Grand Velas Riviera Maya
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1,723 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Grand Velas Riviera Maya
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

just returned yesterday from five days at this resort. Can't say enough good things. Beautiful property, amazing restaurants, great rooms, spectacular pool, amazing spa, and truly accommodating and gracious staff. If you want a vacation that's full of excitement and activities, this is not the place. But, if you want relaxation and pampering where everything is pretty much perfect, you... More 

Was this review helpful? Yes 2
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Dave, thank you very much for your quick review after returning home from your very recent vacation getaway with us. I am very pleased that all aspects of your stay were to your great liking and that you were able to enjoy our culinary venues as well as our world class spa in between your pampered relaxation. I hope that... More 

Italy
Contributor
17 reviews 17 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had never heard of this place until our travel agent/advisor recommended it. She said we would like it...she was wrong...WE LOVED IT!!! Spacious, luxurious suites, fantastic dining, and a staff that goes out of their way to make you feel special. Each suite has a butler/concierge to attend to your needs. And if you get thirsty at the pool or... More 

Was this review helpful? Yes 5
Indialantic, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My previous experience with all-inclusive resorts has been that the food is boring--catering heavily to American families with hots dogs and pizza--the drinks are watered down and the available wine undrinkable. The restaurants at the Grand Vela are all magnificent and wonderfully varied and the house wines even passed muster with the friend I was traveling with, who used to... More 

Was this review helpful? Yes 4
Getzville, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this resort was heaven. The restaurants beyond compare and the SPA outrageous! This place is heaven. the service is amazing. We loved the BISTRO and Matteo was an awesome waiter each morning for breakfast. Helpful, kind, professional! WE loved eating at the Bistro the french toast is heaven!

Was this review helpful? Yes 2
Washington DC, District of Columbia
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Since the moment we checked in to the hotel, the service was absolutely amazing! I was traveling with my wife and my brother and his spouse. My brother and his wife have stayed at this hotel about 10 times in the last year. First off, I have never been to a hotel where the staff pays attention to so much... More 

Was this review helpful? Yes 9
Paris, France
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This place has no charm. You don't feel you are on holidays. you don't even feel you are in Mexico (Florida maybe) -staff checking on the way you dress (????) even during the day! come on !! -food is disappointing ! -constant pressure for tips -got ripped of on the taxi booked by the concierge -need to book anything 24h... More 

Was this review helpful? Yes 5
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you Ross for sharing your opinion of your March vacation with us. It is important to know that Mexico is a dynamic and culturally rich country with more facets that one can mention. If typical or real Mexico is perceived by you as rustic furniture, palapa roofs and checkered table cloths then Grand Velas is really not the place... More 

Dallas, Texas
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Grand Velas Riviera Maya is a large and lovely resort. We came as part of a large corporate group in early April. The resort was excellent in handling the group events for us. I didn't notice any restaurant closings or other negatives for non-group guests like I have seen at other hotels. I hope our group and our events... More 

Was this review helpful? Yes 4
Atlanta, Georgia
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We love Grand Velas and are sure to return. All was very good. Love it!! It is one of our kids' favorites and they have traveled to many 5 Star resorts here and abroad. Food is great, service great and staff is wonderful. Mux

Was this review helpful? Yes 4
Austin, Texas
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I spent 4 nights at the Grand Velas resort in Playa in April 2015 and it was one of the best experiences we've had. Our suite was in the Zen portion of the hotel which was as the name implies. The hotel staff was great, the accommodations more than acceptable, and the pools were amazing. We spent... More 

Was this review helpful? Yes 6
utah
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I cannot give a big enough endorsement to the service staff at this resort. Not only was every request addressed promptly, but you could feel the genuine hospitality from every employee. The food was fantastic and the rooms and property were beautiful. One of the most relaxing trips I've ever had.

Was this review helpful? Yes 3
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