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Grand Velas Riviera Maya

Travelers' Choice award winner
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Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Grand Velas Riviera Maya
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1,851 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Grand Velas Riviera Maya
See the most recent reviews
Gainesville, Florida
5 of 5 stars Reviewed 1 week ago

We loved our long weekend getaway. The service was amazing, food even better than it looked (at the restaurants) and staff friendly and fun. Loved the 4th floor view and the adults only pool. Great time. We will be back with the kids (4)!!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Texas
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spent an entire week at Grand Velas for the 4th time! Never disappoints! From the first day, our concierge Roberto at grand class section was on his toes making sure all was perfect! Dinner at Frida ( my personal favorite) , Piaf , sen Lien, cocina de autor, and Luca were all delicious and the service everywhere you went... More 

Was this review helpful? Yes
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We were there for our honey moon and had an amazing time!!! It went beyond our expectations. The food is just delicious, the service was amazing. It's a place to relax but you can have fun if you want to. They have many activities for you to get involved if you feel like it. I found tinny problems like we... More 

Was this review helpful? Yes 2
Washington DC, District of Columbia
5 of 5 stars Reviewed 1 week ago

We stayed here for one week in July. 2 adults with 3 children. We are going to leave tomorrow back to the U.S. and wish we could stay longer. Everything was perfect but we are mostly taken by the impeccable service. We had a positive experience with every single contact with any hotel staff. From drivers to waiters to front... More 

Was this review helpful? Yes 1
Phoenix, Arizona
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I just got back from Grand Velas and that place is spectacular. The service is phenomenal, most notably the energy from Jose Tolosa at the Zen Pool, and charisma of Freddi at the Grand Class beach. Those two really put an exclamation point on the week with their always smiling, prompt service and friendly demeanor. The food... More 

Was this review helpful? Yes 2
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We couldn't have asked for more than grand velas resort! The rooms, food, service, beach, pool, etc was amazing The staff could not do enough to make sure our stay was perfect! Pure luxury! Perfect for families!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we entered the property, all our needs were met. We stayed in the Zen area of the property and the lagoon outside the room and plunge pool were wonderful. We told our concierge which restaurants we wanted to dine at and they made all the reservations. Room service on this all-inclusive property was wonderful. Ii will say... More 

Was this review helpful? Yes 2
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a fantastic stay in Grand Velas! The food was amazing. Typically buffet breakfasts and lunches at all inclusive resorts is ok - this was phenomenal! I'd highly recommend the fresh made to order soft tacos. The staff across the resort was extremely kind and helpful. Great fun daily drink specials as well. We even used a babysitter 2... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed here for 8 days in April. It exceeded all of our expectations. We stayed in the Zen Suites. My 8 year old son loves nature,so I figured that he would like staying in the jungle. Our suite was absolutely breathtaking. Our son loved feeding the turtles and fish in the lagoon on our private patio.... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't say enough good things about this resort. The facilities, food and staff were amazing. We felt truly pampered. We stayed in the Ambassador section but visited both the Class Act and Zen. Zen is breath-taking, you truly feel like your in the jungle. The Ambassador section is a ton of fun, there's always something to do. The staff... More 

Was this review helpful? Yes 3
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