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Grand Velas Riviera Maya

5.0 of 5 Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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1,511 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chanhassen, Minnesota
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We booked the Grand Velas resort for our Sales and Marketing meeting. This was the first year we had ventured away from our typical location in Puerto Rico. I worked with the staff at the resort (who were great and easy to work with) to coordinate the meeting facilities, restaurant reservations, and sleeping rooms. Unfortunately, I wasn't able to attend... More 

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Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Sitting have glass of Chardonnay. Going to be as honest as I can. The good bad And ugly First of all I think I am pretty good about being a world traveler. Been to high end and med end resorts Firsts of all this is a lovely resort. Not out of the world but nice. For the money I wouldn't... More 

Was this review helpful? Yes 3
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at Grand Velas over New Years 2015 with my wife, three teen age kids and another family. Overall they do a very good job. While there are better five star hotel options, this seems to be the best all inclusive resort. The Good Very nice grounds, beautiful restaurants and very attentive staff. It's a great place to veg... More 

Was this review helpful? Yes 3
Hope, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel is beautiful but found the rooms in the ambassador section ocean front to be very musty. There were 4 of us who had rooms there and very musty. Food was good but we found the wait staff in most of the restaurants except the azul to be very slow. Food was not very hot but it was tasty. Our... More 

Was this review helpful? Yes 2
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We enjoyed four wonderful nights at Zen. Our room was extremely comfortable. It was on the ground floor and had a bit of a musty odor but it wasn't disruptive. This was an all inclusive stay. We were greeted with a bottle of tequila in our room as well as a bottle of red and white wine. The mini bar... More 

Was this review helpful? Yes 3
New York City, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was our 4th year traveling as a family during Christmas week with 11 people, adults and children. Grand Velas is a perfect getaway! The rooms are beautiful and large, the food is delicious and the service is outstanding. Pedro at the beach took such great care of us, making each day a pleasure. Arende at the front desk is... More 

Was this review helpful? Yes 6
Woodbridge, Canada
Contributor
14 reviews 14 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I heard a lot about this place and decided to check it out. Arriving the grounds looked lush and that was impressive- though when entering the grand lobby I found it just like any other lobby in Mexico. High ceilings DARK and well boring. Nothing impressive! We had a large suite and yes it was large but again, traveling as... More 

Was this review helpful? Yes 7
New York, NY
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Grand Velas would be the perfect resort if not for the beach situation. My wife and I value 2 things, above all others, when it comes to evaluating tropical/beach resorts: 1) the food, and 2) the beach/swimming area. Regarding #2, The GV fails horribly. The beach facilities (chairs, umbrellas, service, etc) are great and the sand is beautiful, but... More 

Was this review helpful? Yes 10
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Wife and I went to grand vilas for 5 nights. Was absolutely gorgeous. We stayed in the zen jungle suites which were breathtaking. The restaurants and service were the best that we ever had in an all inclusive. The only downside is there is no nightlife. After dinner we were looking for band or somewere to dance. Would have been... More 

Was this review helpful? Yes 3
Houston, Texas, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I went to Grand Velas in February 2014 and it was a wonderful trip. This was my first time to the Playa Del C area, but I have spent a good amount of time in Cabo San Lucas (during the same time of the year). An initial observation was that Playa Del Carmen is much much more humid than Cabo.... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(17)
  • Very nice(15)
  • Sen Lin(12)
  • Main pool(9)
  • Cocina de autor(9)
  • Kid Club(8)
  • Ocean views(7)
  • Mini bar(7)
  • Jacuzzi tub(5)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#6 Business Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen

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Beach (33)
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Grand Class Pool (39)
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