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Grand Velas Riviera Maya

5.0 of 5 Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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#11 of 199 Hotels in Playa del Carmen
1,355 Reviews 4.5 of 5 stars
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Grand Velas Riviera Maya
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1,355 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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philadelphia
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a beautiful resort. The food, even though it is an all inclusive, was absolutely amazing! There are 5 course meals which was great for the adults but a little long for our sons, ages 11 and 13. The rooms were large and very cleaned. It was nice to have drinks and snacks included, but beware that there is... More

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I am glad that you were finally able to get into the relaxed state that you so much deserve. And while travelling with teenagers we wish to help you in make that transaction as smoothly and quickly as possible. It gives me great pleasure that you found our culinary tour “to be absolutely amazing!” and as you pointed out as... More

Portland, OR
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We are here at Grand Velas Riviera Maya resort. With school in session and the holidays over, this is the perfect time to visit this resort. There are ample lounge chairs at the pools and we have been able to make dinner reservations at the restaurants of our choice. We are staying in the Zen section on the second floor.... More

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you for sharing the happiness of your vacation while you are still residing with us. I hope that the three days that you have left provides you with more culinary surprises and that tonight’s dinner in Cocina de Autor leaves you with an amazing new perspective on all-inclusive dining. I am pleased that you find our suites to be... More

texasmum2
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We went over new years and it was superb! The spa was beyond our expectations and we went more than once! The food at every restaurant we went to was great the rooms were direct ocean front with plunge pools and clean, clean, CLEAN. New years eve party was fun with ok food, lot's of dancing and drinks were great!... More

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for your marvelous review on your New Year´s visit. I am glad to have provided the beautiful setting to help you bring in 2014 and of course I would really like to be your host for our wonderful 2015 celebrations. And now that you know us and that our service, cleanliness and cuisine were to your... More

San Jose, California
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: The hotel and grounds are beautiful and pristine and we had a fantastic experience at the pool given the service provided by our pool concierges Miguel and Raul. Our favorite spot at the pool was always reserved and set up for us when we arrived in the morning and Miguel and Raul were consistently present to take our drink... More

Was this review helpful? Yes 9
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Paul, let me first thank you for taking the time to recognize the fine work of our pool staff and of our beautiful and pristine areas of the hotel. It does pain me however to know that my lobby and floor concierges let you down in such a way, not just once but on various matters. The services that you... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Had an amazing week in the Grand Velas resort. It was a work trip but still a holiday. It was a sanctuary and provided lots to do. the food was superb in the restaurants and quite possibly the only place I have been to that I have said I would visit again.

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Lucy for your kind accolades on your April business trip to Grand Velas. I cannot think of a better setting to do business than in an ultra luxury resort on the shores of the Caribbean. I hope that you had some time to relax and enjoy all that you could between meetings. It certainly makes us... More

Palm Springs, CA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff is wonderful. Accommodating and very pleasant. The hotel/resort is quite large, with shuttle buses toggling between hotel areas. It's located on a terrific beach, next door to The Rosewood (which is a phenomenal hotel). Our stay was memorable and we recommend Grand Velas.

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for selecting to vacation at Grand Velas and also for your splendid words on your “memorable” visit. I am glad that you took the time to recognize the “accommodating and pleasant” work that our staff does for our valued guests. Service is just one area where we strive to be second to none in Riviera Maya... More

Surrey
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Grand Velas is quite simply a stunning 5 star + hotel. It has an idyllic location with pure white sand beach with sheltered water which is beautiful to swim in. All the restaurants are superb and the service from the staff, from cleaners to waiters to your own personal concierge (if you are really lucky you may get Santiago... More

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Rich for selecting Grand Velas this year for your family vacation. I am very pleased that your 12 year old really loved the Kids Club, as the girls who administer these areas are certainly interactive and outgoing. As for you and your wife it is always an honor for us when a guest considers Grand Velas... More

St. Thomas
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Went here for a destination wedding. Not normally a fan of all-inclusive places. But, the Grand Velas was really wonderful. Most of the staff were very friendly and helpful. The grounds are beautiful. The pools were lovely. The beach is ok, but definitely swimmable. My biggest complaint was that we didn't have enough time to sample all the restaurants on-property.... More

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I am very glad that we were able to win your approval considering that all-inclusives are generally not your preference and that your biggest complaint was that you could not find the time to indulge in all the culinary options that we offer to our guests. That really says a lot about the quality of our gastronomic product and in... More

Wantirna South, Victoria, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

Top quality from the minute your enter this beautiful resort! Amazing rooms , a pool to die for ! Staff were beautiful, so helpful! The spa was amazing! Food & drinks were first rate! I will be taking my husband next time! On my trip with my three best girlfriends ( we celebrated our fifty birthday with this trip!) we... More

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Leanne for your animated comments on your girls trip this past May. The four of you really seemed to have enjoyed each and every aspect of your vacation celebration and we as a team are certainly pleased that we were able to make you feel “spoiled rotten”. That is just one of the nice feelings that... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at The Grand Velas for a 11 day perfect holiday. The first four days we had a room in "Zen" and for the remainder of our trip we stayed in "Grand Class". We chose to break the holiday up like this to experience the peace of "Zen" and then transfer to be on the seafront. Both rooms were... More

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Melanie, what a great idea that you came up with in order to feel and enjoy the different ambiences that Grand Velas has to offer. I am sure that in making plans like that, you studied a great amount in order to get the most out of your holiday. The natural and peaceful experience that you lived in the Zen,... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Kid Club(9)
  • Main pool(9)
  • Cocina de autor(9)
  • Other resorts(7)
  • Mini bar(7)
  • Ocean views(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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