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All 199 Playa del Carmen hotels

Grand Velas Riviera Maya

5.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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89%
Ranked #9 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
MNO Georgia
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1,256 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (348)
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English first
Georgia
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed at Grand Velas for a week and didn't want to leave! The resort is gorgeous and the staff is super friendly and welcoming. We had a ground floor suite facing the beach. It was really nice for our family to be able to run right out the doors and turn the corner to be at the pool... More

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Brick, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel is breathtaking with a choice of beach side or a zen/jungle area which is amazing. The service is the best I have ever experienced. The spa will attend to your inner peace.The restaurants are excellent and we especially enjoyed the Sen Lin. The soft shell crab and wine were spectacular. Our waiter Aaron and servers Pablo and Jesus... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The service was not good at all. My family and i would ask for sushi at the pool and it would come 1 hour later. Say if we wanted to play volleyball no activities personnel came so we had to set it up our selves. All activity personnel should be fired because they never stuck to the activity times. The... More

Was this review helpful? Yes 2
Montreal, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I just came back from a week at Grand Velas Riviera Maya and I have to say that I simply loved it! All was just perfect, the room, the pools, the restaurants, the teens club, the concierge service…and I can keep going for hours. But what really made it so special it was the kind of service we received. All... More

Was this review helpful? Yes 1
Brentwood, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We absolutely love this hotel ! Every time we visit it's a different experience. Last year it was the new Teen Club, this year the most amazing entertainment headed up by our good pal Siad. At Zen there is an amazing new sports bar, with a TV the size of a bus ! We were lucky enough to watch the... More

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our 2nd time at this resort and it was almost perfect. This first time was slightly better due to minor issues, some of which the hotel isn't responsible for. My spouse and I are "minorities"that are very educated and have excellent careers ! With that said some of the guests there that are from other parts of the... More

Was this review helpful? Yes 1
Tucson, Arizona
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hotel property is beautiful. Hotel service is great. HOWEVER, you do not get your money's worth for what you pay. Food id great, but lots of delay on food service and alcohol. It seems that is done on purpose. All restaurants within property and worst at the pool do not deliver with a sense of urgency. Restaurants are great, but... More

Was this review helpful? Yes 5
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Juan for sharing your thoughts and opinions regarding your recent stay with us. I am glad that you found our property to be beautiful and the service to be great. As you mentioned the food is also great, but I do apologize if you felt that we were delaying your service on purpose. Please know that that is... More

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It was out second stay at the Grand Velas Riviera Maya this year and unfortunately, this time it wasn't up to the standards we were expecting. We don't consider ourselves to be high maintenance guests, but for the price you pay to stay at Grand Velas, we did expect it to fulfill its promises of offering a peaceful, relaxing, and... More

Was this review helpful? Yes 10
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

As director general of Grand Velas I must say that it really disappoints me when our valued guests feel that their expectations were not met and that their vacation experience as a whole was not to their satisfaction. Groups and weddings are an integral part of all resorts and these same hotels depend very much on those segments. However as... More

2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place was absolutely breathtaking!!!! We were there a couple weeks ago as a family reunion and it was the best place I have ever been. Anything you could need was right there at the resort, so maximum relaxation was possible. If we wanted to go on any excursions, the travel agent on staff were there to help us decide... More

Was this review helpful? Yes 3
south
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We took the family for a week at beginning of June. The weather the first two days was constant rain - made us wonder what we had bought into. The place seemed very empty and lifeless when the rain was happening. However, by the third day the sun was breaking through and the place came to life and it was... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Main pool(9)
  • Kid Club(9)
  • Cocina de autor(9)
  • Mini bar(7)
  • Other resorts(7)
  • Ocean views(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Tingo, BookIt.com, Otel and BookingOdigeoWL so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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Beach (33)
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Grand Class Pool (40)
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Grand Class Suite (118)
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The Hotel (111)
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Zen Pool (13)
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Zen Suite #1 (46)
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Zen Suite #2 (30)
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Zen Suite #3 (14)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Playa del Carmen #7 Top resorts Hotel in Playa del Carmen #7 Spa Hotel in Playa del Carmen #9 On the Beach Hotel in Playa del Carmen #9 Luxury Hotel in Playa del Carmen #16 Romantic Hotel in Playa del Carmen #23 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
Number of rooms
493

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