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All 199 Playa del Carmen hotels

Grand Velas Riviera Maya

5.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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89%
Ranked #9 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
BWJapan Vienna, Virginia
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1,269 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
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English first
Vienna, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We've been to Grand Velas 3 times, most recently in April, 2014 for 7 days. We are a family of 4 (2 adults, 6 & 7 year old boys) and were vacationing with another family of 4. Each time we've been here we stayed at the Zen side. We prefer the seclusion (and lower cost) at the Zen side and... More

Was this review helpful? Yes 2
Orange County, California
1 review
5 of 5 stars Reviewed yesterday NEW

We just returned from this lovely resort. What an amazing place! We spent a lot of time around the pool and were taken care of with impeccable service by Santiago, Rodrigo, and bartender Augusto. You must sit in these guys section and make sure to tip them.....they work very hard to make sure your drink is always full and your... More

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Austin, Texas
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Amazing personalized service. Delicious food that adds to the tourist experience. Overall a perfect place to relax and be merry be it with family or friends. My favorite part was the great beach front that allows peaceful walks at any time of the day.

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San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I spent 4 days at Grand Velas, we had a wonderful time, the service, food and facilities were beyond our expectations. Rooms were spotless , decor very nice and in particular butler service, outstanding!!

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Toronto
Contributor
15 reviews 15 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

The menu at Sen Lin is the most unique among one's choices at the Grand Velas Riviera Maya. If you don't have children then I recommend a reservation after 8pm so you miss the family crowd. Second to this I enjoyed Piaf and lastly Autor. The romantic decor is at Piaf. The Bistro is the best spot for Breakfast and... More

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South Miami, Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are a family of four with two boys of 4 and 6. We had a great time at this hotel. the place was packed and we never felt it crowded. The kids had an awesome time enjoying the beach and pools. The staff is really good, nice and warm people. I can't mention all names though I would say... More

Was this review helpful? Yes 1
New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

If you plan on vacationing in Riviera Maya, you MUST stay at Grand Velas! The entrance to the property is magnificent as is the hotel itself. My family and I stayed in an Ambassador suite on the fourth floor. The suite was very spacious with high ceilings, yet it did not feel empty since it was well decorated with modern... More

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New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Just got back from our vacation at Grand Velas last week. We've been to a lot of luxury hotels and this resort definitely exceeded our expectations. The rooms were very spacious, the beach was beautiful, the service was excellent, and the food was spectacular!!! Everyone was so warm, welcoming and very accommodating especially Cesar and Eric, who really went out... More

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New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Starting from the grand entrance you will incessantly hear yourself exclaiming WOW at every turn and experiences this magnificent hotel has to offer. The staff's hospitality is heartwarming and genuine. The wine selection and food are fit for a royalty. The restaurants are truly world class. This resort exceeds and surpasses our idea of a 5 star hotel with superior... More

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Georgia
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently stayed at Grand Velas for a week and didn't want to leave! The resort is gorgeous and the staff is super friendly and welcoming. We had a ground floor suite facing the beach. It was really nice for our family to be able to run right out the doors and turn the corner to be at the pool... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Main pool(9)
  • Kid Club(9)
  • Cocina de autor(9)
  • Mini bar(7)
  • Other resorts(7)
  • Ocean views(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Reservation Options:
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Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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Beach (33)
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Grand Class Pool (40)
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Zen Pool (13)
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Zen Suite #1 (46)
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Zen Suite #2 (30)
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Zen Suite #3 (14)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Playa del Carmen #7 Spa Hotel in Playa del Carmen #7 Top resorts Hotel in Playa del Carmen #9 On the Beach Hotel in Playa del Carmen #9 Luxury Hotel in Playa del Carmen #16 Romantic Hotel in Playa del Carmen #23 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
Number of rooms
493

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