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Grand Velas Riviera Maya

Travelers' Choice award winner
GreenLeadersPlatinum level
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Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Grand Velas Riviera Maya
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2,129 Reviews from our TripAdvisor Community

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Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This place is special. Our room (in the Zen section) was spacious and the bed was extremely comfortable. The bathroom was well-sized with a marble shower, a Jacuzzi, and two sinks. We spent most of our time at the Ambassador pool, which was beautiful and well-heated. The lounge chairs were numerous and there were plenty both in the sun (my... More 

Helpful?
1 Thank donandeb
Everett
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I've been on vacations all over the world. This resort was by far the best we've stayed out. The hospitality with the staff gave this an A+. The food was fantastic! The room was beautiful! The beach was beautiful! The service on the beach spoiled us rotten. The spa and massages were a bliss. The room services was prompt. Over... More 

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Helpful?
1 Thank Ramie1
westerville
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Having been to 4 other all inclusive resorts in both Mexico and the Carribean, I'm pretty familiar with how they work. Well the Grand Velas exceeded all of my expectations. I went for a girls trip with my mom and sister. We stayed in the "Grand Class" (no kids) section. It was so quiet and peaceful. Even though they told... More 

Helpful?
3 Thank keygirl1
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Not being fond of all-inclusives(as we've been before) I convinced my wife that this one was different - and he was right! We were extremely impressed with the customer service, design, food, maintenance and cleanliness of the resort. We stayed in a Grand Class/ocean view room and it was gorgeous! Instead of a ridiculously long review, I'll try to edit:... More 

Helpful?
3 Thank HelgarP
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I have never experienced service as fine as this! Everyone from the check-in staff to the pool waiters were one-step ahead, going out of their way to go the extra mile and wow us over and over. The property is spotlessly clean, pool and beach GORGEOUS and the food--especially at Lucca--among the best meals we have ever eaten. What a... More 

Helpful?
5 Thank jjjandz
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you for sharing the animated happiness that resulted from your girl´s weekend getaway with us. I am sure that because of your short stay the plan was to indulge in the fine quality of ambience that we offer that included fun times and great service in our pool areas, fine dining moments at Lucca and the carefree feeling that... More 

Cabo San Lucas, Mexico
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I will start by saying my job was a Marketing & Entertainment Executive for many years at a major casino resort!! My job was to make sure my guest experience was second to none!! We were very good at what we did with Consistency!! As good as we are...this place....is better!!! If you want a true...5 Diamond experience...there is none... More 

Helpful?
7 Thank srtripperman
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Sr. Tripperman for your hearty recommendation of Grand Velas. What is especially pleasing about your comments is the amount of experience and expertise that you have behind you, and not only to have fulfilled your expectations, but to have sailed right over them makes us a very proud team. I will certainly show my staff your... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

First Class all the way! A must do is the Jungle Maya Experience Tour. Request to have tour guide, "BIKINI WITH AN 'I', LUKINI!! He is excellent! Personable, knowledgeable, and entertaining. Highly recommend this resort and this excursion. Will go down as one of most memorable vacations I've taken!

Helpful?
2 Thank A TripAdvisor Member
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for sharing your recommendation of tour guides. In this region there are literally hundreds of activities on land and at sea, and our guests can feel confident that our tour agency can recommend the adventure that is right for them. Thanks again and I am pleased that this was one of the most memorable vacations that... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Make sure this is the last resort you ever go to, because nothing else will ever compare. Best service, best food, best experience. The spa is incredible, this resort is all about relaxation and rest. Extremely zen, and they will go above and beyond to accommodate anything you need/want.

Helpful?
2 Thank rbell1969
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I wish to thank you very much for your glowing remarks on your vacation with us at Grand Velas. In all aspects of our guest´s comfort we try to provide the very best of attention and product all the while leaving our guests carefree to just enjoy the luxury that they truly deserve. And just as you mention, this very... More 

Washington DC, District of Columbia
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've been to many wonderful resorts in the Playa del Carmen area, and there are some great options. After our trip last week, Grand Velas definitely ranks among the finest - and it's the best all-inclusive resort I've ever experienced. It's a large resort, but it's nicely divided into three sections, so it doesn't feel too big. We stayed in... More 

Helpful?
3 Thank John W
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I sincerely thank you John for relaying your thoughts and observations to the entire travel community. Your comments were spot on and a great indicator for those who have not had the pleasure to reserve with us as of yet. Being considered as one of your best ranked resorts certainly echoes the feelings of many others. Since we are highly... More 

London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We loved Grand Velas - the staff were fabulous all round from restaurants, to check-in, to housekeeping and the included 24 hour room service. Only criticism is that the pool-side waiters at the main pool are tip-hungry and generally ignore guests who do not tip them upon arrival. Still courteous, but they focus on those who turn up and give... More 

Helpful?
4 Thank dal_heer
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It pleases us greatly to know that you consider Grand Velas as an excellent resort with outstanding service. We do our very best to anticipate the needs and wants of our guests in all areas and aspects of the trip, but I will take your fine observation of our main pool area and proceed to meet with my servers in... More 

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