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All 199 Playa del Carmen hotels

Grand Velas Riviera Maya

5.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Ranked #8 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
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1,244 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
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English first
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place was absolutely breathtaking!!!! We were there a couple weeks ago as a family reunion and it was the best place I have ever been. Anything you could need was right there at the resort, so maximum relaxation was possible. If we wanted to go on any excursions, the travel agent on staff were there to help us decide... More

Was this review helpful? Yes 1
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

We took the family for a week at beginning of June. The weather the first two days was constant rain - made us wonder what we had bought into. The place seemed very empty and lifeless when the rain was happening. However, by the third day the sun was breaking through and the place came to life and it was... More

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Holmdel, NJ
18 reviews 18 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

Having stayed two previous times at the Grand Velas, I was looking forward to a peaceful 4 day getaway with my husband. Aside from a few minor glitches, the Grand Velas had been perfect. A beautiful, all inclusive without that all- inclusive circus feel. Stunning setting, superb food, peaceful adult only section, the best spa ever... the list goes on.... More

Was this review helpful? Yes 3
Walnut Creek, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

just returned a week ago from an incredible stay at the grand velas riviera maya. every aspect of of the hotel is incredible; the location, the rooms, the dining options...beyond wonderful but i have to say the most standout quality of the hotel is the service. the service at the grand velas exceeds everywhere else we have stayed. everyone is... More

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 2 days ago NEW

I was just there over the weekend. The hotel amenities are incredible!!!! But overall this hotel is overprice for what you get…The service is really slow not only in the recreational areas, but room service too. The beer in the pool area is warm, and the food way below average. The night restaurants are delicious,above average, but the selection in... More

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Downingtown, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

Compliments to the Chef "Eric" and his team. The food of this all inclusive beautiful resort was exceptional. The attention to detail and the levels of flavors in our 9 course meal at the flagship Cocina De Autor was an experience not to miss. We enjoy our morning room service breakfast and the poolside dinning as well. Just a great... More

Was this review helpful? Yes 1
Denver, Colorado
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We just returned from our first family vacation at Grand Velas and we already can't wait to return. The service at the hotel was incredible. From the moment we arrived, we felt so welcomed and encouraged to enjoy our stay. The hotel itself is on beautiful grounds. The hotel beach has soft white sand and the jungle surrounding the hotel... More

Was this review helpful? Yes 2
Freehold, NJ
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I attended a business function last week at this property. The place is spectacular. Very clean. Worry free as it pertains to drinking the water. The room was actually a suite with a hot tub on the veranda. The sand on the beach was white and absolutely clean. It is great for families, with organized programs for kids. All inclusive... More

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Playa del Carmen, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

The best all-inclusive family vacation hotel, from the food to the beach setup and service everything is special. Special mentions to Manuelito the beach and pool manager and his staff Victor, Marco, Jose, Alnerto, Gilbert, and the hotel manager Mr.Ignacio who has had many personal attentions directly with us and our family members. (Familia Trevino / Villarreal)

Was this review helpful? Yes 3
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our 2nd visit to Riviera Maya and we've been to the Grand Velas in Puerto Vallarta 2 times also. Superb. We cannot say enough about this place! Everything from the facilities and restaurants to the friendliest staff we've ever encountered, this place will forever be our favorite! We have been as a couple and also brought our kids.... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Kid Club(9)
  • Main pool(9)
  • Cocina de autor(9)
  • Ocean views(7)
  • Other resorts(7)
  • Mini bar(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Reservation Options:
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Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

2,180 photos of this hotel

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Pool/beach area (291)
Dining (145)
Hotel & grounds (214)
Bathroom (13)
Room/suite (180)
Videos (3)
View from room (49)
Family/play areas (3)
Other (342)

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Amabassador Suite #1 (54)
Amabassador Suite #2 (44)
Ambassador Pool (29)
Amenities (121)
Beach (33)
Grand Class Pool (40)
Grand Class Suite (118)
Restaurants and Bars (96)
The Hotel (111)
Zen Pool (13)
Zen Suite #1 (46)
Zen Suite #2 (30)
Zen Suite #3 (14)

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All management photos (192)
Room/suite (29)
Pool/beach area (14)
Hotel & grounds (44)
View from room (1)
Bathroom (1)
Dining (10)
Family/play areas (2)
Other (91)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Playa del Carmen #6 Top resorts Hotel in Playa del Carmen #6 Business Hotel in Playa del Carmen #8 Luxury Hotel in Playa del Carmen #8 On the Beach Hotel in Playa del Carmen #16 Romantic Hotel in Playa del Carmen #23 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
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