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Grand Velas Riviera Maya

Travelers' Choice award winner
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Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Grand Velas Riviera Maya
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Grand Velas Riviera Maya
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1,674 reviews from our community

Traveler rating
    1,267
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    80
    46
    27
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706
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (474)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This was our first all inclusive experience and it was fantastic! We loved all of the pools and the beach. The dinners were great and we just loved walking around every night. We were very happy with our experience!

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East Haven, Connecticut
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed our visit at Grand Velas to the extreme. If you are looking for a luxurious, peaceful, and simply perfection of paradise then this is your place. The food is to die for. Every restaurant including the "Azul" buffet was top of the line from start to finish. Everyone that helped us was respectful and classy including Raul at... More 

Was this review helpful? Yes 1
SF Bay Area
Top Contributor
71 reviews 71 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

All the reviews I read turned out to be accurate. We are in our last night, spoiled and wishing we could stay longer. The restaurants are amazing both for food and for service. Our concierge was the only person we needed to talk to for every and any request. The resort is in the best condition of any that we... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Our family has gone to this resort for 6 years and it never fails to impress me. This year we went for 9 days. Every year the service is excellent and always gets better. The weather there is excellent. There is very rare rain, but usually only last for a small part of the day and then is sunny again.... More 

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Dumont, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I don't know where to begin when describing our first visit to this resort. Every where my eyes rested was beauty. The landscape, the hotel, the lobby. the people, the hotel room. It was sensory overload. It is obvious that this hotel is constantly and consistently renewing itself. It is pristine. They have a very organized check-in system and are... More 

Was this review helpful? Yes 1
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I thank you very much Jen for sharing your lively expressions with everybody on your recent successful vacation with us at Grand Velas. We are pleased to have evoked such a beautiful reaction and provide you with a delicious “sensory overload”. We do feel that you work very hard to be able to enjoy vacations of this magnitude and we... More 

Bloomfield Hills, Michigan, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have been spending a few days over Easter at Grand Velas Resort, Riviera Maya just 9 months after our first vacation at this fantastic resort. I must stay that not only are we not disappointed but it even seems like they have improved the resort some more since last summer. What sets appart Grand Velas from the surrounding resorts... More 

Was this review helpful? Yes 1
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

On behalf of Chef Eric de Maeyer and all the staff of Grand Velas I wish to thank you for your continued allegiance to the resort and for your vacation preference over the past few years. Chef Eric and his team truly set the standard on premium, all-inclusive dining and that is in all facets of his culinary area, whether... More 

Sydney, Australia
Top Contributor
95 reviews 95 reviews
27 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our family of 2 adults and 4 children stayed in 2 suites, an Ambassador Queen Suite and an upgraded corner Ambassador King Suite in January. The rooms (especially the corner suite) were good sizes and well fitted. The outlook onto the ocean was gorgeous. The all inclusive concept was new for us, and it was fun, especially when the kiddies... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Zen Pool at the Grand Velas hotel, Cancun, was fantastic. We especially enjoyed the service from Aliber, Bauttista, Fernando and David which was excellent! Thank you for taking care of us--providing us with the cool towels, the hospitality was above-average and genuine. And we appreciated the welcome beverages and the extras, like polishing our sun glasses while relaxing at the... More 

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DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

The honor was truly ours to have had you relaxing in our Zen ambience with all the luxuries provided to you that you could ever wish for. My team of wait staff is truly dedicated to the comfort and pampering of our valued guests and you have seen firsthand why many think that the service in Grand Velas is simply... More 

Gravesend, England, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We visited Grand Velas for our honeymoon in March 2015. We loved everything about the resort. We stayed in the Grand Class and our room was amazing. Large, well appointed, with a very comfortable bed. The bedding was luxurious. We had a large balcony overlooking the sea, with our own ‘dipping’ pool. On our arrival the maid was running a... More 

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DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Ricardo, the pleasure was certainly ours in hosting you and your wife on this milestone occasion. You are very correct in saying that “there are so many wonderful places in the world to visit” and at Grand Velas we realize just how true that is. That is why we strive to provide our guests not only the best in facilities... More 

Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was our first family visit to Mexico. The Grand Velas came highly recommended by two different friends. The first sign of the excellent service to follow occurred during the reservation process. I spoke with Luis to help select the room, Zen section, dinner reservations and ground transportation to and from the Cancun Airport. Grand Velas is a 30 minute... More 

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DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

On behalf of my entire staff and especially Alfonso, I wish to thank you David for sharing your heartfelt comments on-line. The people behind an operation of this size truly work as a team in making sure that every facet and every step of the way is a pleasant one. The combined labor of my 1,300 employees has resulted in... More 

Hotel Review Summarization

What travelers say

  • Ambassador section(12)
  • Room service(11)
  • Very nice(9)
  • Main pool(7)
  • Sen Lin(6)
  • Cocina de autor(5)
  • Would highly recommend(3)
  • Jacuzzi tub(3)
  • French restaurants(3)
  • Mini bar(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,366 photos of this hotel

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Pool/beach area (389)
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Hotel & grounds (262)
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Room/suite (220)
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Bathroom (20)
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Amabassador Suite #1 (54)
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Amabassador Suite #2 (44)
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Ambassador Pool (29)
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Amenities (121)
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Beach (33)
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Grand Class Pool (39)
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Grand Class Suite (118)
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Restaurants and Bars (96)
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The Hotel (111)
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Zen Pool (13)
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Zen Suite #1 (46)
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Zen Suite #2 (30)
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Zen Suite #3 (14)

Management photos: Courtesy of the property manager

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Hotel & grounds (47)
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Pool/beach area (17)
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Family/play areas (3)
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Dining (12)
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Business center/function rooms (2)
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Room/suite (32)
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View from room (1)
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