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Grand Velas Riviera Maya

Travelers' Choice award winner
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Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Grand Velas Riviera Maya
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1,895 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Orlando, Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful property, great service and plenty of choices on food. Food was good not great but very good. Definitely worth the price I thought. Rooms were very clean and nicely appointed. Would definitely go back and stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for sharing your seal of approval with everybody on TripAdvisor on your Grand Velas stay. We too believe that the value received really reflects the price. Our focus on our culinary program is very extensive and we are always looking for ways to innovate and improve our already high end selections. That is a definite reason... More 

New Britain, Connecticut
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beyond our expectations. Food was exceptional,service was incredible, our concierge was always there when we needed him. Everyone was very attentive to our needs we were always addressed by our names made us feel very welcome.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Charlie for describing just how well our personalized service made you feel welcome and at home. It is truly the feeling that we wish to extend to all our valued guests when honoring us with their visit. Take care and warm regards to all in New Britain, Ct. RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA rgonzalezgvrm@velasresorts.com More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just spent 6 nights at the Grand Velas with our 3 kids and had a really great time. The staff was very friendly, our concierge, Claudia, did a great job with our dinner reservations. The food was very good, not the typical "all inclusive" restaurants but gourmet type. However, the prices of the "non included" wines were excessive and... More 

Was this review helpful? Yes 1
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Ezequiel for sharing that your family enjoyed a great time with us at Grand Velas. We have elevated our culinary program up a notch or two in order to truly emphasize that in the all-inclusive market there really is no comparison to our quality. I will however make plans to ensure that any guest in the... More 

The Woodlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I was so completely blown away by the staff, service, beauty, cleanliness, FOOD and views of Grand Velas. I can't wait to go back!!!!!!! Amazing!!!!!!! The food was almost too pretty to eat and the infinity pool was so awesome. Just the best!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

As a team we appreciate your animated comments on your recent vacation to Grand Velas. We certainly pride ourselves on our culinary program to the point where we are compared to some of the finer restaurants around the world. And of course we do wish you to eat and enjoy our creations, but to enjoy the visual presentation forever you... More 

Buenos Aires, Argentina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family (party of 10 adults, 2 teenagers, 2 kids ages 2 and 3, and two babies) had an amazing time at the Grand Velas hotel. It was so relaxing and wonderful. STAFF - The staff made sure all our needs were met. Arendy and Kevin were our concierges...they were amazing. By the pool, our every need was taken care... More 

Was this review helpful? Yes 4
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Carolina, I wish to thank you very much for selecting Grand Velas as the luxurious site for your family vacation. We take a lot of pride in the personalized touches that you detailed in your review and especially when the resort is not very crowded we can do almost the impossible. The concierges and pool attendants are great examples of... More 

Morrison, Colorado
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

Great time, no effort, friendly staff. Kids loved kids club. Food was great. Only thing I'd say is the beach, compared to where we go in FL was lacking. We went on a boat excursion for snorkeling and it was great. Spa was amazing

Review collected in partnership with this hotel

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It is especially pleasing to know that many of your family´s wishes and needs were taken care of in a great way throughout your stay with us. The “no effort” on your part truly indicates to us that we succeeded in providing you all the comfort, luxury and fun that you expected and please note that we will step up... More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We invited 35 of our closest family and friends to share this amazing moment in our lives. The entire staff made sure our guest wanted for nothing. Every single person in the hotel greeted us every single time we passed by. The Concierge staff is of the highest level (ours was Roberto in Grand Class) and the Wedding Coordinator (Claudia)... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Firstly I wish to congratulate you both on your loving union as well as a warm thank you for allowing Grand Velas be host to such a lifetime event. We of course were aware of the arrival of you, your family and your friends and from that moment my team took the time to ensure that everyone truly felt at... More 

Utah
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

They've struck the perfect note between luxury and family-friendly at Grand Velas. Our family of 4 had a wonderful time. The pool, guided bike tour, and hanging at the cool teens club were our kids' favorite activities. Don't miss the water journey experience at the spa!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I would like to extend a big thank you to all of you in the Smith family for selecting Grand Velas for your family vacation spot. It pleases me greatly that everyone found different experiences that they truly enjoyed especially in the luxurious setting that you described andI hope that this visit is the start of a long lasting friendship... More 

London, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel resort made us feel special, made us feel relaxed, and safe. From top to bottom, everything they do has been thought through to the point the staff think before you do. Felt surprised so many times on the care the people take to look after you, your family, your needs, tastes, belongings, and anything you may need. Whether... More 

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Nick for affirming what many of our valued guests believe as to the great value received when opting to vacation at Grand Velas. Your warm words and charming pictures describe the caring feeling that you felt and are exactly what we wish to inspire, and I thank you for especially pointing out that service aspect. The architecture and... More 

Passaic, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and I just returned from a short stay at this hotel. We LOVED everything about it. From the minute we arrived and were able to sit and relax while a very gracious staff member filled out the information for us to be registered. Every staff member we came in contact with was friendly and willing to help in... More 

Was this review helpful? Yes 4
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Rhonda, I feel honored that you visited Grand Velas and I feel even more proud that you found our dining venue Cocina de Autor to be comparable to the 3 Michelin star El Bernardin in NYC. That is exactly what we strive for when each and every guest opts for Grand Velas for an impeccable culinary tour. Finding that caliber... More 

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