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All 199 Playa del Carmen hotels

Grand Velas Riviera Maya

5.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Ranked #9 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Melanie4474 London, United Kingdom
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1,338 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We stayed at The Grand Velas for a 11 day perfect holiday. The first four days we had a room in "Zen" and for the remainder of our trip we stayed in "Grand Class". We chose to break the holiday up like this to experience the peace of "Zen" and then transfer to be on the seafront. Both rooms were... More

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Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

For a second consecutive year, we vacationed at the GRAND VELAS RESORT. My wife, my granddaughter and I stayed in the "Grand Class " section of the resort during the second week of July versus our mid August stay of last year. I'm pleased to say we once again enjoyed a pleasant relaxing stay. The physical facility was well maintained,... More

Was this review helpful? Yes 1
NJ
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

If you want to be pampered all day and the quality of the food and drinks is important to you this is the place to go. One of the biggest problems I have had in the past with all inclusive resorts is that the food is pretty much bar food (burgers, wings, ribs, pizza, steaks) and the drinks are made... More

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Stewartsville, New Jersey
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was the most wonderful Hotel we have ever been to. The quality in every single detail makes your experience out of this world! We were really happy and greatly surprised with the service of the people who work there, the quality of the food is AMAZING!!! From breakfast to dinner, they have gorgeous restaurants with high quality gourmet food.... More

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DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Arianna, it pleases me immensely to know that we were able to take your vacation experience to a higher level and make you feel like a queen. It is our goal to generate feelings of being special because really our guests are very special to each and every one of us. Your kind descriptions of the staff that you encountered,... More

Montreal, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We are staying at the Rosewood hotel and due to my food allergies (i have over 30) are limited to restaurants in which can serve me in the area. We asked our concierge to recommend to us the best Mexican food in a hotel and they told us about Fridas in the Grand Velas. We were expecting a casual Mexican... More

Was this review helpful? Yes 4
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Lauren, I thank you so kindly for your very warm comments on your recent dining experience with us in our venue Frida. As a team it pleases all of us to know that we could eclipse your expectations in such a way that you would actually write your review while residing in another resort. Basically Lauren, what you just enjoyed... More

Germantown, Maryland
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After researching the resort for about six months, and reading the reviews and perusing their website almost daily up until our travel date, I must say that we were anxious to arrive. Like all, we thought the resort was beautiful. We arrived to an "open air" resort which I wasn't exactly expecting! We stayed in the zen section. The staff... More

Was this review helpful? Yes 4
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Monica for having taken the time to investigate your true preference for your vacation site and also for selecting Grand Velas based on that vigorous research. In writing your review after your return home and feeling that you would highly recommend us to others, it makes us feel honored to have impressed you so much. I do understand... More

Rome, Italy
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

All inclusive resorts are a dime a dozen in Yucatan. What isn't so common are all inclusive resorts who have delicious food, great service, lovely facilities, and a good atmosphere. More often than not, you'll be managing trade-offs - Nice place, mediocre food (this is the standard!). At the Grand Velas, they've really managed to check off all the boxes.... More

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for sharing your insights on the perception of all-inclusive resorts and for distinguishing Grand Velas as a provider of excellence in this field. As you mentioned: first class cuisine, luxurious suites, beautifully designed facilities and superb service all add up to a first class product. As our clientele market is that of the distinguished traveler we... More

Lansdale, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This resort has it all! Our accommodations were in the Zen Section. While it is advertised as being "family friendly", it was just perfect for our honeymoon as well. The suites are spacious, immaculate, and very comfortable. The private Zen garden just outside our terrace was a perfect spot for morning coffee, and a relaxing glass of wine prior to... More

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Lisa for selecting Grand Velas for your honeymoon retreat. It really means a lot to us to be given the honor of hosting you and your husband on such a special occasion. I believe that our Zen ambience was just the perfect backdrop for you in which to relax and concentrate on one another and the love that... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Grand Velas delivered one of the most relaxing vacations our family has ever been on. The resort was beautiful, food was excellente (amazing variety of restaurants), and views as advertised. To top it off, pool attendants Rodrigo & Santiago did an amazing job keeping our large family well refreshed. As one reviewer commented, it is hot in Mexico but... More

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Will for sharing your splendid happiness on “the most relaxing vacation that your family has ever been on”. We are proud to have met your goals and even more so to have eclipsed the expectations of your five little ones. We know the importance of keeping them well entertained and our staff is enthusiastic in welcoming... More

Texas
1 review
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I were really looking forward to coming here. I was on the resort's website daily looking at pictures for months leading up to our date of travel. It's what got me through a dreary, cold winter. My expectations may have been too high although I've stayed at plenty of 5 stars so I don't think I was... More

Was this review helpful? Yes 11
DirectorGVRM, Propietario at Grand Velas Riviera Maya, responded to this review

As vice president of Velas Resorts it always saddens me to know that one of my guests had a less than satisfying experience. I do try to put myself in your position as I read your comments and I must say that I feel your disappointment in various aspects of your stay. And from my position, I can see where... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Kid Club(9)
  • Cocina de autor(9)
  • Main pool(9)
  • Ocean views(7)
  • Mini bar(7)
  • Other resorts(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Playa del Carmen #7 Spa Hotel in Playa del Carmen #7 Top resorts Hotel in Playa del Carmen #9 On the Beach Hotel in Playa del Carmen #9 Luxury Hotel in Playa del Carmen #16 Romantic Hotel in Playa del Carmen #23 Family Hotel in Playa del Carmen
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Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
Number of rooms
493

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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