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Grand Velas Riviera Maya

5.0 of 5 Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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#11 of 199 Hotels in Playa del Carmen
1,364 Reviews 4.5 of 5 stars
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Grand Velas Riviera Maya
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1,364 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cleveland
Top Contributor
82 reviews 82 reviews
34 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just returned from 6 days in paradise. 3rd time in Cancun/Riviera Maya and by far our best experience. In the past we've enjoyed all-inclusive's as trips won for job performance but never enough to consider it for a vacation we pay for. We've stayed at Dreams, Secrets and Sandals which were all nice and fun. Food was never great. From... More

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Reading, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It's hard to know where to begin. We went there for our anniversary and had a Zen suite which was fantastic. Large room with big luxury bathroom, the maid service was wonderful, and the fridge and coffee facilities constantly restocked. We had a terrace with plunge pool, at the end of which was a moat separating you from the mangrove.... More

Was this review helpful? Yes 1
new york
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Where do I begin? My husband and I came to the Grand Velas 2 years ago for our honeymoon, and from the moment we left, we were planning our return. I was so excited that we were able to come back for 7 wonderful nights earlier this month. I cannot say anything bad about this resort. Not one. The grounds,... More

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New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Grand Velas 9/20/14-9/26/14. We had an Ambassador Ocean View Suite, 4039. It was spacious, well appointed, and had an AMAZING view! We were originally booked into a suite on the second floor and Santiago worked to get us a room on the 4th floor. Santiago was extremely helpful and accommodating. We booked our dinner reservations and spa... More

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It always pleases me and my entire team very much when we receive such high accolades from our sophisticated and well-travelled clientele. And yes Heather, this all-inclusive resort was created for pleasantly surprising even the most demanding palates. The planning and preparation to manage even one exceptional gourmet restaurant is quite a task and to succeed in eclipsing your expectations... More

Bogota, Colombia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great resort! They have an unbelievable quality service. Our accommodations were awesome, it was perfect for our honey moon. The pool and the beach have a peaceful ambience and a wonderful view. Definitely, I would like to return!

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It pleases all of us here at Grand Velas that your honeymoon stay with us was such an amazing one. We realize the personal importance of your vacation and we strive to make all aspects of the resort live up to your expectations. It would be our honor to host you for your first anniversary celebration so that you can... More

Bogotá
Contributor
14 reviews 14 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very good hotel eith amazing views. Good food, no excelent, and. The services is great averywere but in the restaurants. Waiters don't look as happy as the rest of the crew. The service in the room and all around the hotel is great. They even gave us a estherilazer for our baby's bottles. I recommend this place.

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New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had the most amazing experience at Grand Velas! This was our fourth visit to this beautiful resort. The food, the room, the pools....everything was incredible! We were a bit disappointed with our concierge (her name was Deenora), however. She was very helpful at the beginning of our stay, but was much less accommodating towards the end. I wish that... More

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Elana for your continued loyalty to Grand Velas and also for sharing the happiness that you feel each time that you come to relax and be pampered with us. It certainly generates a warm feeling for us each time that one of our guests expresses their true satisfaction about our product and service. We work hard to make... More

avalon, n.j.
Contributor
16 reviews 16 reviews
7 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited the hotel in August with my preteen daughter and my husband. The hotel was nice, although not as nice as I had expected. The grounds were beautiful and well kempt. From the reviews I had read, I was expecting 5 star service, we received, maybe 3.5 star. I will chalk the service up to it being the slow... More

Was this review helpful? Yes 7
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I thank you for sharing your thoughts and experiences on your August vacation with us at Grand Velas and I appreciate even more that you are bringing up some concerns that you had, especially your description of your husband´s scuba diving excursion. In the sense that you describe the ordeal I too would have thoughts of panic and doom. It... More

philadelphia
Contributor
16 reviews 16 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a beautiful resort. The food, even though it is an all inclusive, was absolutely amazing! There are 5 course meals which was great for the adults but a little long for our sons, ages 11 and 13. The rooms were large and very cleaned. It was nice to have drinks and snacks included, but beware that there is... More

Was this review helpful? Yes 4
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I am glad that you were finally able to get into the relaxed state that you so much deserve. And while travelling with teenagers we wish to help you in make that transaction as smoothly and quickly as possible. It gives me great pleasure that you found our culinary tour “to be absolutely amazing!” and as you pointed out as... More

Portland, OR
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are here at Grand Velas Riviera Maya resort. With school in session and the holidays over, this is the perfect time to visit this resort. There are ample lounge chairs at the pools and we have been able to make dinner reservations at the restaurants of our choice. We are staying in the Zen section on the second floor.... More

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you for sharing the happiness of your vacation while you are still residing with us. I hope that the three days that you have left provides you with more culinary surprises and that tonight’s dinner in Cocina de Autor leaves you with an amazing new perspective on all-inclusive dining. I am pleased that you find our suites to be... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Kid Club(9)
  • Cocina de autor(9)
  • Main pool(9)
  • Ocean views(7)
  • Other resorts(7)
  • Mini bar(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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