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Grand Velas Riviera Maya

Travelers' Choice award winner
Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Grand Velas Riviera Maya
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Grand Velas Riviera Maya
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1,622 reviews from our community

Traveler rating
    1,221
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    80
    46
    27
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The best hotel in Riviera Maya. My husband and I stayed 5 nights in the Grand Class section and it was superb! My two sons (17 and 18) stayed in the Zen section and they really enjoyed it. The staff in this hotel is so kind and friendly! The property is amazing. The rooms, the pool and the beach absolutely... More 

Was this review helpful? Yes 3
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family just spent 5 nights at the Grand Velas over spring break - we loved it! The resort is very beautiful with tons of greenery, the staff were friendly, happy and helpful, the rooms were large and well appointed, the pool was amazing, the food tasty and the kids activities plentiful. We stayed in the Zen section - it... More 

Was this review helpful? Yes 3
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My family had a fantastic time at Grand Velas. We stayed in the jungle portion of the hotel (Zen) which is away from the beach and much quieter. Our daughter has fairly server food allergies (no gluten, dairy or nuts). Chef Maeyer, the executive chef, has been extremely accommodating with our situation. He contacted us prior to our trip to... More 

Was this review helpful? Yes 1
Fort Mill, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just returned from an incredible week at the Velas. We stayed in a Zen Jungle room with a dipping pool. My 4yr old loved feeding the fish and small turtles right from our patio. The Zen section is not located on the beach and we found the environment to be extremely relaxing and quiet. The pool in the Zen... More 

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Here are my quick tips, continue reading for additional details. Best Dinner Restaurants- 1. Sen Lin 2. Frida 3. Piaf 4. Lucca 5. Cocina de Autor Best Breakfast- 1.Bistro 2. Azul 3. Room Service *Roomservice is better for items that don't need to stay hot, fruit, pastries, salads, etc. Lunch-1. Bistro 2. Azul 3. Beach/Pool Menu 4. Room Service Room... More 

Was this review helpful? Yes 2
Midland, Texas
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We went as part of a business meeting with my work. A fabulous 5 nights at this fantastic resort. Just sit back and relax. Need a towel, just ask. Drink empty..not for long. The food is amazing. The buffet for breakfast has everything you ever want. The sand is white, just powder, the water is blue. The staff are first... More 

Was this review helpful? Yes 3
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you Simon for your glowing comments on last year’s business meeting with us and where else would it be to mix business with pleasure than in paradise? I am pleased that you were amazed by our service, cuisine and recreational areas and I hope that this year you can return to do some more “business” in this Mexican paradise.... More 

Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I just returned from an incredible march break at Grand Velas Riviera Maya! When we first arrived in Mexico, we were greeted at Cancun airport with a private van, and were immediately offered moist, scented towelettes and cold beverages by our transporter, Ismael. It was only a 20 minute drive to the resort and when we had... More 

Was this review helpful? Yes 5
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Chloe for selecting Grand Velas as your family vacation destination for March Break. It is also very pleasing that the success of your holiday enticed you to post your very first review on TripAdvisor. As you have kindly detailed, we take into account your comfort and luxury from beginning to end and the fine help from... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Just back from 7 days/6 nights at the Grand Velas. Travelled with my wife, no kids, we are in our early 30s. Have previously stayed in Playa Del Carmen (Royal PDC - good), Turks & Caicos (Gansevoort - great), The Domincan (Sivory - very good), and Sandals Royal Bahamian (Bahamas. Its terrible). Overall, it was an excellent trip and we... More 

Was this review helpful? Yes 7
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I wish to thank you for your detailed and well thought out comments on your perceptions of your couple´s stay with us. I am very pleased that overall you had an excellent trip and that the relaxation and cuisine were to your liking. You are correct in saying that Grand Velas is quite an expansive resort and we planned it... More 

Minnetonka, Minnesota
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at the Grand Velas was top notch. Our concierge got us started right. Pool servers were awesome including (Taide, Santiago & Pedro). We also really enjoyed the activity staff (Anne, Pepe, Betty & the team). The staff made it so much fun for the kids!!! Euro bungee, Waterpolo, Slippery Soccer, Crazy games,volley ball...... Every day we had new... More 

Was this review helpful? Yes 3
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

It is gratifying to know Bob that your family really took advantage of everything that was offered during your February vacation with us. The kids club for the little ones and our fitness center and spa for the older family members really provided the extra touches on your holiday. I thank you for mentioning the quality of cuisine and beverage... More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed a wonderful march break at the grand velas rivera maya with our two children, age 13 and 11. Can't say enough about the service and food at this resort. I had expected the resort to feel crowded over the break but actually it was very pleasant. No issues with getting chairs by the pool. The zen area is... More 

Was this review helpful? Yes 2
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I wish to thank you Kim for choosing Grand Velas for your winter getaway this March. I am extremely glad that you found our Zen ambience to be the perfect place for your vacation relaxation. And of course as you mentioned to enjoy the Ambassador pools, the short shuttle ride over was a “zero issue”. There are times when the... More 

Hotel Review Summarization

What travelers say

  • Ambassador section(15)
  • Room service(15)
  • Very nice(12)
  • Sen Lin(9)
  • Main pool(7)
  • Cocina de autor(5)
  • Mini bar(5)
  • Kid Club(4)
  • Other resorts(4)
  • Would highly recommend(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Pool/beach area (385)
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Hotel & grounds (258)
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Dining (181)
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Business center/function rooms (3)
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Bathroom (20)
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Room/suite (217)
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Expert photos: Taken by TripAdvisor travel experts

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Amabassador Suite #1 (54)
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Amabassador Suite #2 (44)
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Ambassador Pool (29)
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Amenities (121)
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Beach (33)
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Grand Class Pool (39)
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Grand Class Suite (118)
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Restaurants and Bars (96)
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The Hotel (111)
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Zen Pool (13)
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Zen Suite #1 (46)
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Zen Suite #2 (30)
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Zen Suite #3 (14)

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Hotel & grounds (47)
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Family/play areas (3)
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Dining (12)
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Pool/beach area (17)
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Business center/function rooms (2)
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Room/suite (32)
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