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Grand Velas Riviera Maya

5.0 of 5 Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Grand Velas Riviera Maya
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1,442 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Toronto, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Third time to what we in my family call 'the dream" resort... and it was as good as ever. Everyone is looking for something specific for their vacation so let me be specific. Grand Velas is your type of place if you are looking for: -world class service Price for price - unparalleled. Every single person on this 84 acre... More 

Was this review helpful? Yes 1
San Francisco, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I are big Hawaii fans. We have stayed in some very nice hotels and other properties on the Big Island, Oahu, Kauai and Maui. But Grand Velas topped any accommodations we have experienced, anywhere in Hawaii. The resort and its setting on the Riviera Maya are exceptionally beautiful, rivaling Hawaii (minus the mountains). But what set this... More 

Was this review helpful? Yes 1
Marbella, Spain
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have spent 11 nights at Grand Velas, myself, my husband and our 1 year old daughter. I have experienced the all-inclusive concept a few times in the past, but this had nothing to compare! It didn't feel like the usual all-inclusive, where you get tired of the same food after 3 days, and the cheap drinks, and feel inflated... More 

Was this review helpful? Yes 1
New Jersey
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We visited earlier this year (2014) and I didn't intend to write a review...until I visited another all inclusive last month (Beaches in T&C -which was incredibly disappointing). Grand Velas simply does everything well. The service is exemplary from the front desk to the bellmen to the wait staff to housekeeping. We literally had waiters, without asking them, bringing us... More 

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much doctor for reflecting on past vacations and coming to the conclusion that Grand Velas deserves the accolades that you so kindly give it. I thank you also for adding to my vocabulary the word/phrase “seamless”. No bumps, hiccups or tardiness; a true and easy flow to your vacation experience. I will use that word when discussing... More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

At first, reading the reviews on this place I thought that some of these glowing reviews had to be written by employees. I am currently sitting poolside at the ambassador pool writing this review because frankly I could not wait till I got home to share the experience I am currently having here with my wife and friends. So let... More 

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much David for your extraordinary review and for expressing your true feelings on what you are experiencing at the moment of writing it. David as you can see from your poolside vantage point my employees are very focused on taking care of the guest’s comforts and needs around you, but with their every action, deed and conversation... More 

Arlington, Texas, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I stayed here for a corporate event so I did not choose this hotel. I normally stay in Cancun at the Hyatt Zilara when I come down here which is typically once or twice a year. So this is by far not my first time here. This hotel is not like any other property I've stayed at in Mexico. Not... More 

Was this review helpful? Yes 3
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you Marc. I appreciate your comments and I apologize for not living up to your expectations compared to our neighbor resort in Cancun that has truly gained your loyalty. They are a lucky hotel to have you as loyal and lifelong guests. I know that you did not select Grand Velas and that the company selected us and I... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

The Grand Velas resort is spectacularly beautiful, luxurious, and the location right next to the beach is absolutely perfect! My mom, who stayed at a different resort last year, said that the Grand Velas was superior BY FAR! The staff, especially Zoe, provided impeccable service. Zoe handled the reservations for activities, dinners, and spa treatments for over a dozen of... More 

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Tari for sharing your animated and inspiring thoughts on your November visit with us. I say animated because I have already circulated a translated copy of your fine words throughout our excited staff and of course that includes Zoe your concierge. As you well know by now Tari, our resort and its services are very well... More 

Michigan
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We've just returned from a wonderful visit to the Grand Velas resort and I HAD to write a review to share what was an amazing (and too short) vacation! Grand Velas is closer to Playa del Carmen than Cancun about a 40 min cab ride from the airport. Luxurious facilities including a truly world-class spa were nothing short of spectacular.... More 

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I wish to thank you very much for selecting Grand Velas and “taking a chance” on our all-inclusive creation. Your fine words and descriptions on how you felt in Grand Velas are very motivating for us and we are certainly proud to have created a new perception for you on all-inclusive. We are also very proud of our Spa. We... More 

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed in the Zen part of the property. The shuttles to the Ambassador (beach) were pretty quick and we rarely had to wait more than 5 or 10 minutes. The staff was, for the most part, really excellent and greeted us by name. It was a little slow for my 13 and 15 year old, so I would recommend... More 

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Hilary for sharing some of the notes on your family vacation with us. We always wish that every step of your holiday passes by seamlessly and without any hesitation or surprises. That is exactly why my team of concierge handles the pre reservations of our culinary venues so that your stay is effortless. However, I do... More 

toronto
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

For those looking for ultra luxury, calm environment , & breath taking employee customer service. Stunning restaurants accompanied by an out of this world SPA great ocean view rooms, with outdoors jacuzzi- cant get better than this!

Was this review helpful? Yes
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Mike, I thank you very much for affirming to the world some of the characteristics that define Grand Velas. All the aspects that you describe were well thought out with the total satisfaction of the discerning traveler in mind. The “ultra luxury” facet that you mention is a unique distinction amongst resorts and we are truly privileged to have the... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Main pool(9)
  • Kid Club(9)
  • Cocina de autor(9)
  • Other resorts(7)
  • Mini bar(7)
  • Ocean views(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#6 Business Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen

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