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All 198 Playa del Carmen hotels

Grand Velas Riviera Maya

5.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Ranked #18 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Brian B Fairfax, Virginia, United States
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1,081 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Fairfax, Virginia, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Grand Velas is a fantastic resort from the minute you arrive until the minute you leave! Everything written in the 5-star ratings already on this site is true. Amazing service, food, drinks, staff, etc! Never felt so taken care of our lives. Unfortunately, one item remains the talk and disappointment from our trip: our Discover Scuba Course with Siis Diving,... More

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Arlington, Virginia
2 reviews
5 of 5 stars Reviewed yesterday NEW

This is possibly the best resort I've ever been to, and I've been to some very nice ones. I took my 12 years olds there for Spring Break. I needed a relaxing vacation, but at a place that the kids would also enjoy. First, the hotel is spectacular. The lobbies and restaurants are absolutely beautiful. Spotless clean. The resort was... More

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We spent an all too short three nights at the Grand Velas in the Zen Master section, and enjoyed ourselves immensely. My 9-year old declared it the best vacation ever, and it certainly is up there in our book as well. The resort is gorgeous, and immense, and the staff could not be nicer. We did not have a want... More

Was this review helpful? Yes 1
Chicago, Illinois, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed seven nights, one of them in Zen, the rest in Ambassador, so we got a good sense of the whole place. The rooms themselves are gorgeous, and the patios had nice and ample furniture. The pools at Zen and Ambassador are different but both beautiful. The beach is wide and clean. The service is AMAZING -- all the... More

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London
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5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband, daughter (aged 12) and I have just returned after a fantastic 10 days at Grand Velas. We cannot recommend this hotel enough and have already decided to return in the near future. From the moment you arrive at the entrance, you know you are somewhere special. We chose to stay in the Ambassador section and are very pleased... More

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Annapolis, Maryland
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our family of 5 (daughters: 17,15,12) just returned from a 6 night/5 day vacation at the Grand Velas. We typically stay at luxury resorts so are expectations tend to be high. I was a little concerned at fist because I read the resort was large but since trip advisor gave it such high marks I decided to book it, and... More

Was this review helpful? Yes 1
Frankfurt
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been to Mexico 5 times and this all inclusive resort had the best service, food, and included wine selection. It also never seemed overcrowded even though I think the resort was almost 100% booked. I could always get a beach or pool chair. Service at the bars, pool, and restaurants was excellent. We stayed in the Zen area... More

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London, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

We have just returned from the most amazing 2 weeks we could ask for! We have 2 young children, 4 Years and a 14 week old baby. We stayed in the Zen side of the hotel; it was wonderful, so quiet, peaceful and perfect. If you are looking for more lively atmosphere then stay in the ambassador side of the... More

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Springdale, Arkansas
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed at several different all - inclusive with a business group every year. Grand Velas is the prettiest place with outstanding staff, pools and beach. All of the reviews don't do justice to the beauty and peacefulness of the place, especially the Zen section , although I wish they had a walking path to the beach and remaining... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We just returned from an awesome week's trip to Grand Velas All inclusive, Riviera Maya with our 2 boys, 3 and 1. Pros: 1.Excellent Hospitality and service - Fernandez was great - My kid still says I miss Fernandez 2.Awesome pools - All of them are connected - You can swim in the deep one while watching your kid in... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Kid Club(9)
  • Main pool(9)
  • Cocina de autor(9)
  • Ocean views(7)
  • Other resorts(7)
  • Mini bar(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Playa del Carmen
#12 Romantic Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Official Description (provided by the hotel):
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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