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Grand Velas Riviera Maya

5.0 of 5 Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Grand Velas Riviera Maya
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Grand Velas Riviera Maya
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1,386 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Vantaa, Finland
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at Grand Velas Riviera Maya for a conference for five days. The hotel was spectacular. Everyone there (meaning the staff) wanted to make you feel welcome and help you in any way. I really enjoyed my stay. The conference area presented the same positive and spacious feeling as other parts of the hotel. As you had to work... More

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So Cal
Top Contributor
64 reviews 64 reviews
36 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for a four day girls trip and was very impressed with the resort in general. I have stayed at dozens of resorts throughout Mexico and this would be in my top 3. World class spa, gym and restaurants. I loved the fact that you could walk for miles on the beach from this location and it is... More

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DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for selecting Grand Velas as the setting for your girl´s trip last March. I am really happy that you enjoyed all the aspects that we offer as an ultra luxury all-inclusive. Our culinary venues, award winning spa, ample fitness facilities and our beach provided everything that you and the girls could ever want while on vacation.... More

Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a "high class - high price" place, perfecting the details. Having said that, I'm not a fan of the staircase architecture, stacking accommodation. Also the lobbies are enormous which some find grand, but they make me feel small and insignificant, which I don't like. So quality and great in every aspect, but not for me even if my... More

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Saint Charles, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Grand Velas is a jewel in the Riviera Maya. Apple and other wholesalers rate many hotels in the 5 and 6 star category (6 star or 6 apple is really non exsistant in the true hotel rating system), but few deserve this rating with the exception of Grand Velas. Service, rooms, and dining are all in line with Mexico's finest.... More

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DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you so much Nancy for your glowing thoughts on Grand Velas. We too believe that we are in a class by ourselves by offering a service and product very distinct in the ultra luxury, all-inclusive market. There are many rating systems that various entities utilize to categorize quality for their clients, but for us the best rating index that... More

Portland, Oregon
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We chose the Grand Velas for our honeymoon because we wanted a beautiful all-inclusive resort, great pools and beaches, and amazing food - mission accomplished! The photos you see online are exactly what it looks like in person. It was super quiet when we were there, as it's the quiet (and a bit rainier) season, but that means we had... More

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Congratulations Kristen on your lovely matrimony and thank you for selecting Grand Velas as the setting in which to celebrate your wedding bliss. I am glad that you found our service to be very friendly and the cuisine to be incredible. I do apologize to you and your husband for the lack of communication on our daily rotation of dining... More

Bradenton, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW

We spent 5 nights at Grand Velas Riviera Maya for our Honeymoon in May. This resort exceeded our expectations in every way. All inclusive was the perfect way to relax after our wedding. All the restaurants were AMAZING! I especially loved the experience of the Molecular style restaurant. We were pampered by the BEAUTIFUL infinity pool with staff bringing us... More

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DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for your lovely comments on your May honeymoon. It always pleases us and makes us feel extremely honored that our guests still remember us since their visit. Your descriptions of your stay are very detailed and I certainly hope that you can return this winter in order to enjoy all the facilities that left such a... More

Laredo, Texas
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Every time we look at going to the beach in Mexico, we think about maybe trying a different resort. We always head back to tried and true Gran Velas Riviera Maya. Simply put, it's just an amazing property. We walked along the neighboring beaches to see if we did make the right choice and we cannot over emphasize how big... More

Was this review helpful? Yes 5
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you again Cynthia for visiting your tried and true vacation destination and also for sharing your preference of Grand Velas with other affluent travelers who use TripAdvisor as their reference. I am glad that you mention the conditions of our beach area. We realize that you and many vacationers to tropical destinations think and dream about the beach for... More

1 review
5 of 5 stars Reviewed 1 week ago

We visited Grad Velas Riviera Maya with our two kids (7 and 3) to celebrate my wife's 40th birthday. It turned out to be an absolutely mind blowing experience. The views are are every bit as spectacular as the pictures show them to be. The suites are beautiful and spacious. We loved the Mayan jungle and the pond in our... More

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for sharing your glowing descriptions and perceptions of Grand Velas. For our culinary venues to be considered “comparable” to the best in New York and Chicago certainly fills us with a warm pride that motivates us even more to meet and exceed our client´s expectations. And as you noted, the staff really goes out of their... More

Blue Bell, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A special THANKS to our Travel Agent (Prestige Travel) for finding the perfect place for us. We wanted an all inclusive with great food. We are Foodies! Grand Velas is not only gorgeous! it is peaceful and relaxing (those were our requirements) We stayed in the Zen section. It was so hard to pick which section to stay in as... More

Was this review helpful? Yes 2
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for the interesting insights into your recent vacation with us. With three distinct ambiences and eight culinary venues to select from we believe that we have that special something for everyone. I am very pleased that our Zen residence was the perfect fit for you. You are correct in saying that it is a very unique... More

Miami
Top Contributor
141 reviews 141 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is beyond spectacular. The service is impeccable and the views are indescribable. The food is very good for an all-inclusive resort and the premium bar that is included is fantastic. The beachside piña coladas were phenomenal. The Grand Class area is for adults only and each room is equipped with a foot pool in the balcony. It is... More

Was this review helpful? Yes 1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for your marvelous review on your recent vacation with us and also for sharing some valuable insights on our property with others on TripAdvisor. As a “Top Contributor” to this forum we are very proud to have met and eclipsed your high expectations. And together with your ample vacation experience we were able to provide you... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(21)
  • Ambassador section(19)
  • Very nice(15)
  • Sen Lin(12)
  • Kid Club(9)
  • Cocina de autor(9)
  • Main pool(9)
  • Mini bar(7)
  • Other resorts(7)
  • Ocean views(7)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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