We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Velas Riviera Maya

Travelers' Choice award winner
Hotel website
Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Offers & Announcements
Package Deal
7 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Grand Velas Riviera Maya
Professional photos View all
Browse nearby
Grand Velas Riviera Maya
Add Photo Write a Review

1,841 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    1,402
    279
    85
    47
    28
See reviews for
776
580
18
207
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (512)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1841)
  • Mar-May only
    (643)
  • Jun-Aug only
    (487)
  • Sep-Nov only
    (272)
  • Dec-Feb only
    (439)
All months
Boca Raton, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

We had an amazing time at Grand Velas Riviera Maya. Everything was wonderful! The resort is beautiful, the staff is wonderful, and the food is great! Very clean as well. My kids loved the kids club and all of their activities. Great vacation for the whole family! We will be back!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
San Antonio, Texas
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My husband and I have gone to the Grand Velas 13 times in under two years and we are about to make the 14th trip with all 5 of our children on our summer vacation with the entire family. We cannot imagine going anywhere else in Mexico to spend quality time. We are beyond thrilled at the attention to detail... More 

Was this review helpful? Yes 2
Atlanta, Georgia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Summary: My wife and I came here for our 10 year anniversary without our children. We had a great time. Let me preface this by saying the only reason I'm not giving it a 5-star is because of some booking issues that happened leading up and continued during my stay. I believe my issue is probably situational, which I will... More 

Was this review helpful? Yes 3
Sugar Land, Texas
5 of 5 stars Reviewed 3 days ago NEW

After a horrible experience upon arrival to Azul Fives by Karisma on July 23...somehow I managed to jump resorts and end up at GRAN VELAS!!! Wow what a blessing.....Gran Velas is beautiful....I have been to about 4 other resorts in Cancun over the last few years and can honestly say this is the best one ! The service, pools, spa,... More 

Was this review helpful? Yes 2
Chicago, Illinois
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this resort for a girls weekend. It was amazing. The service was excellent. The pools were beautiful and clean. The food was delicious. My favorite restaurant was Sen Lin. I loved everything I tasted. We also ate at Azul and it is the buffet. I had the best salmon I've ever eaten. I can't tell you how... More 

Was this review helpful? Yes 2
Birmingham, Alabama
5 of 5 stars Reviewed 4 days ago NEW

We spent a week at the Grand Velas for our honeymoon... and it was better than we could have imagined! We booked the vacation through TripGuy Travel with Ruth DeMuth and she gave us great advice. Had our own personal concierge who made dinner reservations for each night of our stay on the first day we got there. The restaurants... More 

Was this review helpful? Yes 2
Cromwell, Connecticut
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Grand Velas is a top notch resort. The service, pool, and spa were all spectacular. Our kids especially enjoyed the activities staff - Pepe, Anali, Sayid, and Marco. Miguel was the best bartender at the swim up pool bar, Claudia was a fabulous pool waitress and Arendy was a great concierge. The gym classes were a little lacking - trainers... More 

Was this review helpful? Yes 3
Gainesville, Florida
5 of 5 stars Reviewed 5 days ago NEW

We loved our long weekend getaway. The service was amazing, food even better than it looked (at the restaurants) and staff friendly and fun. Loved the 4th floor view and the adults only pool. Great time. We will be back with the kids (4)!!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Texas
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just spent an entire week at Grand Velas for the 4th time! Never disappoints! From the first day, our concierge Roberto at grand class section was on his toes making sure all was perfect! Dinner at Frida ( my personal favorite) , Piaf , sen Lien, cocina de autor, and Luca were all delicious and the service everywhere you went... More 

Was this review helpful? Yes
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were there for our honey moon and had an amazing time!!! It went beyond our expectations. The food is just delicious, the service was amazing. It's a place to relax but you can have fun if you want to. They have many activities for you to get involved if you feel like it. I found tinny problems like we... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question

2,487 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1534)
Viewed
Pool/beach area (408)
Viewed
Hotel & grounds (286)
Viewed
Room/suite (229)
Viewed
View from room (76)
Viewed
Dining (190)
Viewed
Bathroom (22)
Viewed
Family/play areas (4)
Viewed
Business center/function rooms (3)
Viewed
0:19
Videos (3)
Viewed
Other (313)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (748)
Viewed
Amabassador Suite #1 (54)
Viewed
Amabassador Suite #2 (44)
Viewed
Ambassador Pool (29)
Viewed
Amenities (121)
Viewed
Beach (33)
Viewed
Grand Class Pool (39)
Viewed
Grand Class Suite (118)
Viewed
Restaurants and Bars (96)
Viewed
The Hotel (111)
Viewed
Zen Pool (13)
Viewed
Zen Suite #1 (46)
Viewed
Zen Suite #2 (30)
Viewed
Zen Suite #3 (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (205)
Viewed
Family/play areas (3)
Viewed
Pool/beach area (17)
Viewed
Hotel & grounds (47)
Viewed
Dining (12)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (32)
Viewed
View from room (1)
Viewed
Bathroom (1)
Viewed
Other (90)
Check In Check Out
Price Your Stay
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.5 mi away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#9 of 201 in Playa del Carmen
4.5 of 5 stars 1,216 reviews
1.4 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#40 of 201 in Playa del Carmen
4.5 of 5 stars 1,816 reviews
5.7 mi away
Secrets Maroma Beach Riviera Cancun
Show Prices
Show Prices
Show Prices
6.9 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 10 in Playa Paraiso
4.5 of 5 stars 4,069 reviews
4.2 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#8 of 201 in Playa del Carmen
4.5 of 5 stars 11,148 reviews
1.1 mi away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 201 in Playa del Carmen
5.0 of 5 stars 1,066 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay