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All 199 Playa del Carmen hotels

Hotel Hacienda Real del Caribe

Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
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Ranked #150 of 199 hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 1 week ago
Mary B Melbourne, Australia
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195 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Good value for money spent. Stayed in this hotel on 5th Aug 2014 - 10th Aug 2014 without regrets. I fully recommend this resort if you are not that fussy with star ratings and room amenities. 1. Staff attitude: All of the staff are very nice, smiling, helpful and very good client service orientations despite that most customers in the... More

Was this review helpful? Yes 1
Whistler, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

To be honest for what your getting you can find hostels which are better and have breakfast included and are a better price. Very outdated and not very clean. Bed was extremely hard. Had some maintenance issues with the air con & shower, took a while to be resolved, also when we checked in they didn't have a record of... More

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 20, 2014

My partner and I stayed here for 4 nights via a deal. We got a deal 4 nights for the price of 1. On first impressions the hotel was lovely, the bedroom was clean with two large comfortable beds. The bathroom was a bit tired and the towels were so old they were dirty looking and had holes. On closer... More

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Medford, Oregon
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 29, 2014

Awesome place, It was a little hard to find because they are doing street renovations right in front of the hotel but once inside the doors it is awesome. Great pool very nice rooms, easy walk to 5th Avenue. Beds were comfortable and shower was huge. Give it a try.

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Fort Worth, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2014 via mobile

It was a good stay. We had to be moved rooms due to the noise in the bar next door. During our stay we had two problems. The first was that wifi did not work in either of our rooms so we had to go down to the lobby or pool area to use it. Also the cooler was not... More

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Moscow, Russia
Contributor
13 reviews 13 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 26, 2014

Nothing special in this hotel. But very comfortable bed with a lot of pillows. Location is good but not the best. The hotel is located not far from most famous clubs like Blue Parrot and Mandala. Good location if you go to BPM festival.

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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 23, 2014

We arrived at Playa del carmen after travelling from Miami. We were very very tired and looking forward to getting into our room and relaxing. However our room wasn't ready until 3, we thought this was fair enough so went and hung out for an hour and had some lunch. We returned to find the room still not ready. We... More

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Calgary, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2014

I found this hotel by accident. My rental house was not accessible due to high waters washing out part of the road so I was sorta stuck in Playa until I could find other accommodations else where. I was told by a realator to go to this other hotel close by the Hacienda and to be quite honest it looked... More

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New Haven, Connecticut
Top Contributor
58 reviews 58 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed January 13, 2014

This hotel is extremely close to the center of Playa del Carmen's entertainment district, which is great if you'd like to be up all night, but not so great otherwise. Our room was spacious and clean, so no complaints there. The hotel's bar/restaurant is 24 hours, has no windows (the bar is facing the street) an plays LOUD thumping music... More

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Playa del Carmen, Mexico
1 review
2 of 5 stars Reviewed December 14, 2013

Our Road Scholar tour operator had booked and pre-paid for our rooms (for 11 people) but apparently the ownership had changed recently and they did not honor the payment. The operator still booked us into the hotel because they had committed in their tour description. The hotel itself is quite nice in appearance, and the rooms are large and clean.... More

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Additional Information about Hotel Hacienda Real del Caribe

Address: Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
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Also Known As:
Hotel Hacienda Real Del Caribe Riviera Maya/Playa Del Carmen, Mexico

94 photos of this hotel

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations. ... more   less 
Number of rooms
58

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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