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Hotel Hacienda Real del Caribe

Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
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Hotel Hacienda Real del Caribe
Best prices for: 1 room 1 guest
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Ranked #149 of 201 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 days ago
blackstetz Utah
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249 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Utah
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

I thought this hotel was pretty decent and the price was great as well. A few things that kinda bugged was the lack of lighting in the room, the window to the bathroom when opened smelt like a sewer and the maids being so loud in the morning. The pool was fine other than the lack of sunlight let in... More 

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Orlando, Florida
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

as advertised. was a bit loud one afternoon, was a loud child in the pool, not the hotels fault...just needed parental control. comfortable room, flat screen tv, safe, mini fridge. a few short blocks to the beach, bars and restaurants steps away. is also walking distance to walmart for groceries. a few min cab ride from ado bus station and... More 

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Citlali g, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Thank you so much for your comments , we look forward to host you again More 

Manchester, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

When we first arrived we thought it would be a pleasant place to stay. The manager who checked us in was friendly and the doorman that helped us to our room was very helpful and nice. The manager quickly addressed our request of a balcony room and everything started smoothly. The hotel is not new, but the faculties are more... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here for the last two nights of our first trip to Yucatan. the pros of this hotel are its central and convenient location and indoor pool.The pool was clean and refreshing.The front desk service staff was especially helpful and outgoing and they spoke adequate English so we were understood. My complaints are that the in-room... More 

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Clovis, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 30, 2015

Recently stayed 4 nights for our anniversary. On the corner of 10 & 10, centrally located near plenty of action. Walmart about 4 blocks away for water, booze, and snacks to bring back to our room. Only complaints were in-room safe was not working properly, beds are a little hard, and water pressure in the shower was weak. These may... More 

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2 reviews
3 of 5 stars Reviewed May 27, 2015 via mobile

Visiting playa with my family we book stay for 6 nights the service is pretty good....but the sheets had stains the towels weren't great mildew smell water first nights was salt water from the ocean or at least we thoughts they had problem with there water tank so we had to let the water run for 20 minutes before using... More 

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Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

A bit dated, but no real valid complaint. Note: Review based on paying about $55 a night after tax. Wouldn't pay $100. PROS -Perfect Location-Walk to 5th, ADO station, Collectivos, Beach, Walmart. -Great AC -Clean room -Hot water in shower (took about 5 minutes to warm up) -Pool area is beautiful. Run to walmart, grab snacks, and eat lunch at... More 

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1 review
1 of 5 stars Reviewed May 26, 2015 via mobile

Our room was occupied when we arrived. Have to wait 30 min to get a second room. TV did not work. After a while, finally a technitian fixed it. No HD TV and only few channels. No water at 7pm the first night .Need to wait until 8pm when it came darker water and having it running for almost an... More 

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Homer, Louisiana
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 24, 2015 via mobile

Excellent hotel couldn't believe how nice for under 60 bucks!!! Loved it customer service couldn't have been any better! Note ask for room not facing front of hotel very loud at night lots of music partying we moved the next morning.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 29, 2015

Firstly, this is not a review with double standards or secret intentions, I simply consider it necessary to provide management and future guests of the hotel our impressions and experiences with the hotel. I do it in this form given the recommendation from the manager on duty, who requested “to put it in writing” given that evidently our conversation wasn’t... More 

Was this review helpful? Yes 5
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