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Hotel Hacienda Real del Caribe

Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
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Hotel Hacienda Real del Caribe
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Ranked #150 of 199 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed yesterday
Karina V
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239 reviews from our community

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    44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
3 of 5 stars Reviewed yesterday NEW via mobile

Visiting playa with my family we book stay for 6 nights the service is pretty good....but the sheets had stains the towels weren't great mildew smell water first nights was salt water from the ocean or at least we thoughts they had problem with there water tank so we had to let the water run for 20 minutes before using... More 

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Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

A bit dated, but no real valid complaint. Note: Review based on paying about $55 a night after tax. Wouldn't pay $100. PROS -Perfect Location-Walk to 5th, ADO station, Collectivos, Beach, Walmart. -Great AC -Clean room -Hot water in shower (took about 5 minutes to warm up) -Pool area is beautiful. Run to walmart, grab snacks, and eat lunch at... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

Our room was occupied when we arrived. Have to wait 30 min to get a second room. TV did not work. After a while, finally a technitian fixed it. No HD TV and only few channels. No water at 7pm the first night .Need to wait until 8pm when it came darker water and having it running for almost an... More 

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Travelers are raving about these Playa del Carmen hotels

Homer, Louisiana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent hotel couldn't believe how nice for under 60 bucks!!! Loved it customer service couldn't have been any better! Note ask for room not facing front of hotel very loud at night lots of music partying we moved the next morning.

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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Firstly, this is not a review with double standards or secret intentions, I simply consider it necessary to provide management and future guests of the hotel our impressions and experiences with the hotel. I do it in this form given the recommendation from the manager on duty, who requested “to put it in writing” given that evidently our conversation wasn’t... More 

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Yreka, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Beds were very very hard, ac didn't work although they tried to fix several times, which did not fix it. The bathroom would flood every shower, we notified them, they came and checked it out but didn't fix it. When we asked for extra towels to soak up the flood they gave us a hard time. Very loud from clubs... More 

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Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2015

My two daughters (ages 7 and 3) stayed here for 5 days. The employees are nice and friendly, the pool is super cute and clean. We had room 301 overlooking 10th and it was perfect! I will definitely stay here again. The towell situation needs improvement, you only get two per room and they are old. You can get beach... More 

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Sarasota, Florida
Top Contributor
119 reviews 119 reviews
79 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed April 1, 2015

For me there are 2 lifestyle choices in Playa del Carmen. All Inclusive and Great Value Hotels. In high season I would make an argument for Hotels, while low season I would lean towards all inclusive. The real question is for party of 2, what can I do with the extra $200 - $400 per night? So Hacienda Real is... More 

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Sylva, North Carolina
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 20, 2015

The first impression was great. Nice lobby, friendly desk help--they set our family up with two side by side rooms. The teens got a room with two rock hard queen beds and lumpy pillows and no towels. We were next door with a room that smelled curiously of cinnamon air freshener. We also had the hard beds and crappy pillow... More 

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Helsinki, Finland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2015

We stayed here for our Playa del Carmen holiday. We asked for a quiet room and got one facing the pool. The room came with a balcony towards the pool, and was perfect. Of course we could hear the too loud music from the near by bars and clubs, but it was not disturbingly loud. The room had a fridge... More 

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