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Hotel Hacienda Real del Caribe

Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
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Hotel Hacienda Real del Caribe
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Ranked #145 of 200 Hotels in Playa del Carmen
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5 of 5 stars reviewed 2 weeks ago
Risto A Helsinki, Finland
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225 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sylva, North Carolina
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

The first impression was great. Nice lobby, friendly desk help--they set our family up with two side by side rooms. The teens got a room with two rock hard queen beds and lumpy pillows and no towels. We were next door with a room that smelled curiously of cinnamon air freshener. We also had the hard beds and crappy pillow... More 

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Helsinki, Finland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed here for our Playa del Carmen holiday. We asked for a quiet room and got one facing the pool. The room came with a balcony towards the pool, and was perfect. Of course we could hear the too loud music from the near by bars and clubs, but it was not disturbingly loud. The room had a fridge... More 

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Madison, Wisconsin
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at the is hotel for the past 5 years! The employees are great the atmosphere is incredible. They are always trying to upgrade things, and make things better! This is an incredible hotel right in the heart of where everything is happening. Just a block and 1/2 from the beach 1/2 of block away from 5th Avenue!... More 

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Seattle, Washington, United States
2 reviews
4 of 5 stars Reviewed February 19, 2015

I stayed one week next to pool the first week of February Wed to Wed. The employees were very nice but don't expect anything extra than what you get the first night so be prepared to walk to the corner for water. Pool is not heated but it is clean and will wake you up quickly. The bar next door... More 

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Novi, Michigan
2 reviews
4 of 5 stars Reviewed January 14, 2015

The rooms are ok, they're a little old but are kept clean. We went to playa for the BPM festival and this hotel was just 2 blocks away from all of the parties. The staff is super friendly and helpful. The only bad thing is the noise, there's a construction site nearby so you can wake up in the morning... More 

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Denver, Colorado, United States
2 reviews
2 of 5 stars Reviewed January 2, 2015

This hotel was beautiful and the staff was truly amazing and so helpful. We sat out on the roof one night and enjoyed the stars. It would be a perfect place for someone who is looking for an inexpensive spot, close to the clubs, and doesn't mind the lack of cleanliness. However, being that we like to wake up early... More 

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15 reviews 15 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 4, 2014

we loved the quiet hotel,no bar!!!we liked the small pooland very friendly service the staff gave us!!the location was perfect for us ---just one block from the pedestrian shopping street.walmart also nearby!!very reasonable we stayed four nights under 200$!!!we would stay there again!!!

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Seville, Spain
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 1, 2014

Awful. Just awful. The first room I was put in had rust around the balcony door and in the bathroom. In fact the balcony door lock was so rusty that it had broken and would no longer open. The light in the bathroom flickered over my head as I showered which put me on edge. The room was dingy, and... More 

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4 reviews 4 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 12, 2014

I don´t recommend this hotel at all. I paid in advance for the breakfast (USD 6,00 per person/day), but found out that they only serve it after 8:00 AM ! All the tours leave before this time so I asked at the reception how we could get this solved, but they said that this is the hotel procedure and, worst... More 

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Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 17, 2014 via mobile

Good value for money spent. Stayed in this hotel on 5th Aug 2014 - 10th Aug 2014 without regrets. I fully recommend this resort if you are not that fussy with star ratings and room amenities. 1. Staff attitude: All of the staff are very nice, smiling, helpful and very good client service orientations despite that most customers in the... More 

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