We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Hacienda Real del Caribe

Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Hotel Hacienda Real del Caribe
View Map
Add Photo Write a Review

264 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    74
    68
    47
    29
    46
See reviews for
54
112
18
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (264)
  • Mar-May only
    (72)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (78)
All months
Hermosilllo
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Good hotel, nice location The pool is very good , rooms a very comfortable and clean Personal are very helpfully Price is very good There are very good and cheap restaurant very close Don sirlon has very good tacos and it is very cheap

Was this review helpful? Yes 1
Utah
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 5, 2015 via mobile

I thought this hotel was pretty decent and the price was great as well. A few things that kinda bugged was the lack of lighting in the room, the window to the bathroom when opened smelt like a sewer and the maids being so loud in the morning. The pool was fine other than the lack of sunlight let in... More 

Was this review helpful? Yes 1
Citlali g, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Thank you so much for your comments, we look forward to host you again , have a nice day More 

Orlando, Florida
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 11, 2015

as advertised. was a bit loud one afternoon, was a loud child in the pool, not the hotels fault...just needed parental control. comfortable room, flat screen tv, safe, mini fridge. a few short blocks to the beach, bars and restaurants steps away. is also walking distance to walmart for groceries. a few min cab ride from ado bus station and... More 

Was this review helpful? Yes
Citlali g, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Thank you so much for your comments , we look forward to host you again More 

Manchester, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 5, 2015 via mobile

When we first arrived we thought it would be a pleasant place to stay. The manager who checked us in was friendly and the doorman that helped us to our room was very helpful and nice. The manager quickly addressed our request of a balcony room and everything started smoothly. The hotel is not new, but the faculties are more... More 

Was this review helpful? Yes 3

Travelers are raving about these Playa del Carmen hotels

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 4, 2015

My husband and I stayed here for the last two nights of our first trip to Yucatan. the pros of this hotel are its central and convenient location and indoor pool.The pool was clean and refreshing.The front desk service staff was especially helpful and outgoing and they spoke adequate English so we were understood. My complaints are that the in-room... More 

Was this review helpful? Yes 1
Clovis, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 30, 2015

Recently stayed 4 nights for our anniversary. On the corner of 10 & 10, centrally located near plenty of action. Walmart about 4 blocks away for water, booze, and snacks to bring back to our room. Only complaints were in-room safe was not working properly, beds are a little hard, and water pressure in the shower was weak. These may... More 

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed May 27, 2015 via mobile

Visiting playa with my family we book stay for 6 nights the service is pretty good....but the sheets had stains the towels weren't great mildew smell water first nights was salt water from the ocean or at least we thoughts they had problem with there water tank so we had to let the water run for 20 minutes before using... More 

Was this review helpful? Yes
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

A bit dated, but no real valid complaint. Note: Review based on paying about $55 a night after tax. Wouldn't pay $100. PROS -Perfect Location-Walk to 5th, ADO station, Collectivos, Beach, Walmart. -Great AC -Clean room -Hot water in shower (took about 5 minutes to warm up) -Pool area is beautiful. Run to walmart, grab snacks, and eat lunch at... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed May 26, 2015 via mobile

Our room was occupied when we arrived. Have to wait 30 min to get a second room. TV did not work. After a while, finally a technitian fixed it. No HD TV and only few channels. No water at 7pm the first night .Need to wait until 8pm when it came darker water and having it running for almost an... More 

Was this review helpful? Yes
Homer, Louisiana
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 24, 2015 via mobile

Excellent hotel couldn't believe how nice for under 60 bucks!!! Loved it customer service couldn't have been any better! Note ask for room not facing front of hotel very loud at night lots of music partying we moved the next morning.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

128 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (113)
Viewed
Hotel & grounds (26)
Viewed
Pool/beach area (19)
Viewed
Room/suite (33)
Viewed
View from room (4)
Viewed
Dining (2)
Viewed
Bathroom (4)
Viewed
Business center/function rooms (1)
Viewed
Other (24)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Pool/beach area (3)
Viewed
View from room (2)
Viewed
Hotel & grounds (1)
Viewed
Dining (1)
Viewed
Room/suite (4)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.3 mi away
Hotel Hacienda del Caribe
Hotel Hacienda del Caribe
#130 of 201 in Playa del Carmen
3.5 of 5 stars 187 reviews
0.1 mi away
Hotel Playa del Karma
Hotel Playa del Karma
#116 of 201 in Playa del Carmen
4.0 of 5 stars 497 reviews
0.6 mi away
Hotel Plaza Playa
Hotel Plaza Playa
#60 of 201 in Playa del Carmen
4.5 of 5 stars 295 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Hacienda Paradise Boutique Hotel by Xperience Hotels
Hacienda Paradise Boutique Hotel...
#28 of 201 in Playa del Carmen
4.5 of 5 stars 985 reviews
0.4 mi away
Casa la Galeria
Casa la Galeria
#47 of 201 in Playa del Carmen
4.5 of 5 stars 96 reviews
0.0 mi away
Hacienda Maria Bonita
Hacienda Maria Bonita
#169 of 201 in Playa del Carmen
3.0 of 5 stars 142 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay