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Azul Fives Hotel, by Karisma

Travelers' Choice award winner
Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
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Azul Fives Hotel, by Karisma
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Azul Fives Hotel, by Karisma
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2,949 Reviews from our TripAdvisor Community

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1,319
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Azul Fives Hotel, by Karisma
See the most recent reviews
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 28, 2014

I used Beach Bum vacations to book this trip - and Danielle has been absolutely wonderful! Very smooth process, easy, and she took of everything for me. From the very moment we arrived Azul 5 in Playa del Carmen everything was perfect , the staff was polite, spoke, wanting to assist , take care of you everytime we turned around.... More 

Was this review helpful? Yes 12
KarismaHotelsResorts, Director General at Azul Fives Hotel, by Karisma, responded to this review

Thank you for your candid review, it was a pleasure to host you and we will be waiting here , at the Azul Fives Hotel , with open arms to greet you again on your next visit. Best Regards Mario Mathieu General Manager gm@azulfiveshotel.com More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 27, 2014

We went as a large group for a friends wedding . We had an easy time with check in, room was very clean, and all the staff was amazing! The French toast at flavours is the bomb, we enjoyed a couples massage in the spa, the beach is gorgeus, grounds are picturesque, and the food and service was top notch!

Was this review helpful? Yes 3
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 27, 2014

I stayed at Azul Fives this past week for my sister's wedding. Danialle from Beach Bum Vacations hooked us up here. I was blown away by the beauty of the resort but I have to say one thing that stood out to me was the staff. They were all so friendly and helpful! Great people! The food also impressed me!... More 

Was this review helpful? Yes 12
KarismaHotelsResorts, Director General at Azul Fives Hotel, by Karisma, responded to this review

Thank you for your kind words, I thoroughly enjoyed reading your review and we are very happy to hear that you had a wonderful time at the Azul fives Hotel Best Regards Mario Mathieu General Manager gm@azulfiveshotel.com More 

1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 27, 2014

First I have to say Danialle with beach bum vacations was amazing every step of the way. I would highly recommend her. She was absolutely right when mentioning Azul 5 would be wonderful. We went there just a few days ago for 3 night stay for a destination wedding of a friends. The staff was amazing our room was amazing... More 

Was this review helpful? Yes 10
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 27, 2014

Great kids club where you can leave kids 4 and above. under 4 can play w parents present. great for my 9 months and 3 yr old. my group had 6 kids aged 4months to 3yrs. very child friendly. loved not having to bring baby gear. they offer stroller, high chair, crib, pack and play, toys, bottle warmer, baby bath... More 

Was this review helpful? Yes 5
KarismaHotelsResorts, Director General at Azul Fives Hotel, by Karisma, responded to this review

Thank you for your candid review, I truly appreciate the feedback and enjoyed reading about your experience . It was a pleasure to host your family vacation and we hope that you will choose the Azul Fives Hotel as your prefered resort in the Mayan Riviera for many more years to come. Best Regards Mario Mathieu General Manager gm@azulfiveshotel.com More 

prescott, ontario
Contributor
11 reviews 11 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 26, 2014

We stayed here last December (I am slow on getting a review up) in a one bedroom suite. The suites are very nice however I wished there were lounge chairs on the balcony. The sectional in the living room has a pull out bed but it is very uncomfortable! I loved the lazy pool area and we spent most of... More 

Was this review helpful? Yes 4
KarismaHotelsResorts, Director General at Azul Fives Hotel, by Karisma, responded to this review

Thank you for your recent review of your stay , it was a pleasure to host your holiday and we hope to see you again at the Azul Fives Hotel Best Regards Mario Mathieu gm@azulfiveshotel.com More 

Treasure Island, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 26, 2014

We really enjoyed our stay. We were a bit disappointed at our Studio accommodations, but didn't realize we hadn't traded out like for like. The staff at the pools, bars and events were outstanding. We also hadn't realized this was a family friendly resort, but the staff was so amazing with children, that we thoroughly enjoyed having children there. They... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Director General at Azul Fives Hotel, by Karisma, responded to this review

Thank you Connie S - it was a pleasure to host your holidays and it is very special to know that so many of our staff had such an impact on your experiences. we will be sharing your review with our team and especially with each employee that has been given a personal mention. we do regulate the hours worked... More 

Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 25, 2014

We recently stayed at this resort for three nights, part of a package for our nephew's wedding. We weren't expecting much, so what a great surprise! We found the rooms good, the food better than expected, staff friendly and helpful....and the winding pool area in the courtyard behind the buildings is gorgeous! The buffet restaurant was the best one we've... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, Director General at Azul Fives Hotel, by Karisma, responded to this review

Thank you mlwheeler for your wondeful review, it was a pleasure to host your mexican vacation and we truly appreciate the time taken to share your experiences with fellow trip advisor users. I hope to see you again at the Azul Fives Hotel Best Regards Mario Mathieu General Manager gm@azulfiveshotel.com More 

Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 23, 2014

No complaints at all from this resort. Everyone was very friendly and did their best to make the most of our vacation! Stayed for a week at the Azul Fives in October, with my husband and another couple. Food was great, pools were very well maintained, and area was very clean. Wouldn't mind going back to this resort again. Special... More 

Was this review helpful? Yes 7
KarismaHotelsResorts, Director General at Azul Fives Hotel, by Karisma, responded to this review

Thank you for such a wondeful review , I will definately be sharing your kind words with the entire team here at the Azul Fives Hotel Best Regards Mario Mathieu General Manager gm@azulfiveshotel.com More 

Austin, TX
2 reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 23, 2014

I am not sure where to even start. I guess I will start out with the fact that my husband and I were married at Azul Fives. It was a great place to get married! Amy Lewis with Beach Bum Vacations helped pick out this resort and arrange for guests to stay here. She was amazing. I have more to... More 

Was this review helpful? Yes 28
KarismaHotelsResorts, Director General at Azul Fives Hotel, by Karisma, responded to this review

Thank you for your recent review and once again we would like to extend our congratulations to you. It was an honor to host your wedding celebrations and we wish you a lifetime of happiness together. I very happy to hear that our staff made the difference to your stay and helped you out during the issues with your passports.... More 

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