"In short"
We were booked for 2 couples and 2 suites at Azul Sensatori 6 months prior to trip; upon arrival at sister hotel Sensatori, we were told they overbooked and we were being rerouted to Azul Fives. Azul Fives does not have suites but we were charged the same price and promised upgrades to suites (we did not ever...
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