We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Azul Fives by Karisma and Playa del Carmen?

We'll send you updates with the latest deals, reviews and articles for Azul Fives by Karisma and Playa del Carmen each week.

  • Save Azul Fives by Karisma
  • E-mail this page

Hotel class 4.5 of 5
Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Find Cheap Flights to Cancun

Reviews you can trust

64% Do not recommend
2.5 of 5 stars 11 reviews
Excellent
Very good
0
Average
0
Poor
0
Terrible
By trip type
All (11)
Solo travel (0)
[ Date ] [ Rating ]
Save Review
1 of 5 stars
cbsmith100   4 contributions
NJ, USA
Mar 31, 2009 | Trip type: Family
3/3 found this review helpful

They were happy to take my $6000 deposit for a 3 BR penthouse when they knew there ws no chance in delivering on the reservation. Thanks to reviews and comments in here I did not accept their offer to stay at one of their other properties. They wanted me to stay in 2 regular rooms and couldn't even guarantee they... more

Save Review
1 of 5 stars
aframeglamour   5 contributions
Evergreen, CO
Mar 20, 2009 | Trip type: Family
7/7 found this review helpful

Karisma is operating a bait and switch with their properties--DO NOT book with them!! We reserved and paid for a penthouse at the Azul Fives (their most expensive room) for a trip at the end of February with our two young children (2.5 and 10 months), my brother in law and his girlfriend. Less than a week before we were... more

Save Review
5 of 5 stars
hawkMuskokaOntario   1 contribution
Muskoka Ontario
Feb 23, 2009 | Trip type: Couples
0/2 found this review helpful

We loved our 2 week vacation at Azul Fives the last week of Jan. and first week of Feb. with another couple. We shared a luxurious 2 bedroom condo on the 2nd level overlooking the pool which winds through the complex (beautiful day and night). The larger pool at the beach end of the resort is a breathtaking sight to... more

Save Review
5 of 5 stars
bissb   1 contribution
Rosseau, Ontario
Feb 22, 2009 | Trip type: Couples
1/3 found this review helpful

My husband and I stayed for two weeks Jan 21 - Feb 4 with two friends. We had a fabulous vacation. The staff was friendly, helpful and very professional. The food and service were fantastic. The resort has a beautiful setting on the beach looking across the Caribbean Sea at Cozumel. The main swimming pool at the beach appears to... more

Stay away
Save Review
1 of 5 stars
Jatet   1 contribution
rhode Island
Feb 21, 2009 | Trip type: Family
4/7 found this review helpful

We had a party of 4 two couples. 10 days before our trip "Karisma", the property owner, changed us to another propety they own. We went from a 2 bedroom rooftop suite at Azul Five to two regular room sat Sensatori. They offered no compensation or extra amenities or even an apology. They said it was a fair swap. Azul... more

Rip off
Save Review
1 of 5 stars
jorgeeusa   1 contribution
usa
Feb 17, 2009 | Trip type: Family
1/7 found this review helpful

Rip off. I would not sent my dog here. Stay clear of this place. Upper management doesn't know what customer services. more

Save Review
1 of 5 stars
LiverpoolTrigger   10 contributions
Liverpool
Feb 15, 2009
3/6 found this review helpful

I was planned to stay at the Fives on the 2ns March for two weeks in a 1 bedroom suite. I saw in the brochure it was planned to open in early December. I booked my holiday in January. When I booked my holiday I emailed the hotel to see if I can have an upgrade as I work for... more

Save Review
1 of 5 stars
ebeams   1 contribution
Oklahoma City
Feb 13, 2009 | Trip type: Family
1/1 found this review helpful

Got a call from my travel agent today. Her Karisma sales rep called her to let her know that they had pushed the opening back to November! We were scheduled to go in June and I had a feeling this would happen. She said they are having trouble with financing. Go figure! more

Save Review
1 of 5 stars
davidlongisland1   2 contributions
long island ny
Jan 28, 2009
5/11 found this review helpful

The Azul Fives is not open! They pushed the date back again to feb 27th or so. I was booked and payed (in full) to stay there the week of feb 12th After numerous promises both verbally and in writing I was assured that the hotel would open on Jan 27th. Well it didn't and the management there are cowards... more

Save Review
5 of 5 stars
LuxAgent   1 contribution
Texas
Dec 9, 2008
7/26 found this review helpful

I love this property. The staff will do anything you want from beach bbq's to a personalized on site vacation planner to take care of all the little details. As a Luxury travel consultant at cowboywaytravel, any hotel that goes above and beyond for clients gets 5 stars from me. Dedra Shahan more

Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Azul Fives by Karisma? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
Location: Puerto Morelos, Riviera Maya
$606*
Check Rates ABS:HotelCheckRates-d1176806?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Puerto Morelos, Riviera Maya
$595*
Check Rates ABS:HotelCheckRates-d487735?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Playa del Carmen, Riviera Maya
$539*
Check Rates ABS:HotelCheckRates-d530483?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
*Average price

Do You Own Azul Fives by Karisma?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Azul Fives by Karisma Address

Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico