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All 184 Playa del Carmen hotels »

Azul Fives by Karisma

4.5 of 5
Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
Hotel amenities
Azul Fives by Karisma
Ranked #67 of 184 hotels in Playa del Carmen
4.0 of 5 stars 459 Reviews
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459 reviews from our community

What travelers say about this hotel
  • Infinity pool(26)
  • Kid Club(23)
  • Bedroom suite(23)
  • Room service(20)
  • Very good(13)
  • Zky Bar(12)
  • Great Place(10)
  • HOT WATER(9)
  • Riviera Maya(9)
  • Would highly recommend(8)
Traveler rating
    229
    110
    51
    24
    45
Only show reviews for Family (251) | Couples (126) | Business (7)
Date Rating
Iowa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed May 22, 2012 NEW
2
people found this review helpful

"In short" We were booked for 2 couples and 2 suites at Azul Sensatori 6 months prior to trip; upon arrival at sister hotel Sensatori, we were told they overbooked and we were being rerouted to Azul Fives. Azul Fives does not have suites but we were charged the same price and promised upgrades to suites (we did not ever... More

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KarismaHotelsResorts, General Manager at Azul Fives by Karisma, responded to this review
May 24, 2012

Dear Valued Guest, May I thank you for taking the time to write such a detailed review. Please accept my sincerest apologies for any disappointment caused from your recent stay. Your comments regarding the front desk were very concerning. We urge you to contact us directly at customerservices@karismamexico.com so that we can discuss your experience in further detail, as we... More

Durham, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 21, 2012 NEW
3
people found this review helpful

We had a terrific time and would love to come back. The staff and service was top notch. My kids loved the pools and the restaurants. The location related to regional attractions was great. Would go back in a heartbeat! More

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Truro NS
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 16, 2012
4
people found this review helpful

I only stayed at this property for 2 days but experienced it enough to say I likely would not go back. The grounds were beautiful, everything was very well kept and clean. The resort is a fare distance from the beach, but there are shuttles that you'll see occassionally and can jump on if you want, but the walk isn't... More

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See 2 more reviews by tallgirl75 for Playa del Carmen
Portland, OR
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed May 15, 2012
3
people found this review helpful

We just returned from a wonderfully relaxing week at Azul Fives. We stayed May 5-12th and were a family of five (me, my husband, and our three children ages 5, 2 and 4 months). We traveled with our friends who have two children ages 6 and 3. It was a great week full of laughter and lots of memories that... More

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Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 14, 2012
2
people found this review helpful

I just arrived from a 1 week trip with my husband and my 10 months old twins. Rooms: - Pros: We chose this hotel because of the size of the rooms. We chose a 1 bedroom suite and the rooms were great. Lots of space even with 2 cribs. Our first room was on the second floor wich was far... More

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Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 12, 2012
2
people found this review helpful

This note is long overdue! My sister and I travelled to Azul Fives for March break 2012, with my daughter (15) and our two nephews (7 and 13). Our sister Tracy had a bad accident in September and is now a quadriplegic [www.tracydortkyne.com] so we took her kids on vacation in March! We were greeted by the amazing Customer Service... More

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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 10, 2012
1
person found this review helpful

I traveled to Azul Fives for a week over March Break this year (2012) with my daughter. We had such an amazing time - I will definitely return!! We had a penthouse suite, which had a full kitchen, living room, 2 jacuzzi's (one inside and 1 on the roof top patio), a very spacious king sized bed, and 2 bathrooms.... More

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Raleigh, North Carolina, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2012
2
people found this review helpful

My wife and I as well as our children - ages 9 and 11 stayed at Azul Fives in a ground floor three bedroom unit (Building 7). We were very pleased with the service and the abundance of smiles and friendliness of the staff. As noted from other reviews - ALL of the units are about 200 - 300 yards... More

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See 2 more reviews by Bill M for Playa del Carmen
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2012
1
person found this review helpful

We recently stayed at Azul Fives during spring break. The resort had been recommended to us by our travel agent because of its nice rooms, amenities and upscale dining. It is smaller than other nearby resorts and has a smaller nightlife scene. If you're looking for a bit of quieter experience you will enjoy it. My only complaint was that... More

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Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2012
2
people found this review helpful

We were slightly nervous about staying here after reading some of the reviews but after spending a week (April 29-May 4) there I cannot understand how anyone would have a single negative thing to say about this place. It is a beautiful resort with fantastic staff, great pools/grounds and accomodations. The food was pretty good, not any better or worse... More

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