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Azul Fives Hotel, by Karisma

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Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
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Azul Fives Hotel, by Karisma
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Azul Fives Hotel, by Karisma
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2,741 reviews from our community

Traveler rating
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    575
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1,219
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our(wife and 2.5 yr old son) second stay at Azul Fives(came a year earlier) and it was almost just as good. I say almost for one reason. The service. It went downhill. Not everywhere though, mostly just the restaurants. I won’t get into details but it was enough to notice and mention in this review. We love the... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

...We holidayed as a couple and had a shaky start as our room had an interconnecting door and on the other side were 2 crying children. ..We were moved syraight away but to a dark unclean room for 1 night and moved again the next t morning after our rep mark spoke to amancer the reception manager who was fantastic...... More 

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Quebec City, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

We just spent 8 days at the Azul Fives and the food is not as good as we were expecting, there is 2 choices on the kid's menu only, small portions, poor buffet, etc.. Not a gourmet place at all !! Also, don't get fooled by the people from the Hotel asking you to buy a bottle of wine in... More 

Was this review helpful? Yes 1
Miami, Florida
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The environment at The Fives reminds me of the Breakers Hotel in Palm Beach... Family oriented, good service, good restaurants and energetic... The breakfast buffet at the Brasserie is very good. They do need a bigger Mexican food selection (Hello? We are in Mexico...). Their beach is nice although is a walk... The Spa is the best I've seen in... More 

Was this review helpful? Yes 1
Sibiu, Romania
Contributor
15 reviews 15 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The rooms were spacious with great amenities and views and the beds heaven. So many choices of great food cooked to your liking and so many different ethnicities. The pools are gorgeous as is the beach. Both was clean and beautiful with abundant loungers to use.Also clean towels, cold water and diffrent kind of Alcoholic and Non-Alcoholic alkoholi drinks were... More 

Was this review helpful? Yes 3
Stowe, Vermont
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is our third trip to Azul Fives in the last year. We went as a couple and then decided to bring our three daughters (20, 18 and 11). Everyone had an amazing time and were treated like royalty. Luca made our trip extra special with all his personal touches and attention. Hersen is tops at t beach - anticipating... More 

Was this review helpful? Yes 4
Ottawa, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were very impressed with the customer service, the amenities, the food and drink and our rooms at this resort. From the beginning, Sibylle the Sales Manager was attentive in making our stay a memorable one. When Air Transat forced us to buy our 14 year old son's trip separately, which meant he would have to take a room by... More 

Was this review helpful? Yes 7
KarismaHotelsResorts, Gerente at Azul Fives Hotel, by Karisma, responded to this review

Dear Web2119: It was our pleasure to host you at Azul Fives Hotel. We appreciate the time you took to write your comments. Our friendly staff of dedicated service professionals is committed to providing every guest with the individualized attention they deserve. Your complete satisfaction is our mission, and we appreciate your generous feedback regarding your experiences. We hope to... More 

Leduc, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The food and resort was excellent and well kept up. Lots of towels and good evening entertainment. A family resort. Nolitours (Transat) had a 6 hour delay in flight and left everyone in the airport with a $20.00 voucher. A Nolitours or Transat representive could not be found in the airport once you had cleared customs for about 4 hours.... More 

Was this review helpful? Yes 3
Bettendorf
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We had a very nice trip to the Azul Fives....Me and my husband with our kids and friends (ages 19-24). There are tons of little kids/babies at this resort but we didn't mind too much. We have been to a few all-inclusives and we really thought this one was great! Our favorite things: Food was excellent! (Sushi restaurant our favorite!);... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at Azul Fives Hotel, by Karisma, responded to this review

Dear Kay M: Thank you for taking the time to write your experience at our resort, we greatly appreciate your comments and of course share with our staff. I'm glad to know that you spent a nice week and enjoyed the hotel. I would like to tell you about the seaweed from the beach, that's something we can not control,... More 

Santiago, Chile
Top Contributor
68 reviews 68 reviews
36 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First, we spent a great week in the hotel. + Rooms are large + There are several pools and they are very big, so you ca nenjoy no matter how many people is in the resort + Food is very good ... specially the Sushi Restaurant and the Thai ... they are very, very good! + Staff is very attentive... More 

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