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Azul Fives Hotel, by Karisma

Travelers' Choice award winner
Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
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Azul Fives Hotel, by Karisma
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Azul Fives Hotel, by Karisma
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3,059 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This hotel is fantastic from the minute you arrive till the minute you leave. Have seen others moan about check in but we had no problem. All the restaurants were great especially sushi, Thai, sea olive and brasserie. Fantastic choice of drinks available, much better than any other all inclusive resorts I've been too! Staff were all extremely friendly and... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We didn't want to leave yesterday! We will definitely go again in few years time. There are no words to describe about this amazing hotel. We felt so ease and settled fairly quick. Staff are so friendly and making us feel somewhat important and making sure we have what we need. A waiter made a great personal comment relating to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Aurora, Colorado
1 review
3 of 5 stars Reviewed 2 days ago NEW

We visited Azul Fives near the beginning of June. We went for a wedding and had a nice time. The food was good (but I got sick days 3 through 7 so who knows, maybe it wasn’t as good as I thought) and the beach was pretty (but small). The wedding was gorgeous on the sky deck and very private... More 

Was this review helpful? Yes
KarismaHotelsResorts, General Manager at Azul Fives Hotel, by Karisma, responded to this review

Dear A_Key0521: Thank you for sharing you comments from your recent stay at the Azul Fives Hotel. Thank you also for choosing our Hotel for such an important event as a wedding. I'm glad to hear that everything was like you imagined and that our staff did their best to make this day so especial. On the other side I... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

We spent 2 weeks at Azul Fives in June/July 2015 and Azul Fives made our Mexican holiday incredible. The customer service from ALL of the staff was impeccable. Special mention to the entertainment team of Jorge, Gustavo and Alex for providing us with endless fun activities and laughs to make our holiday that much more enjoyable. And also thank you... More 

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Toronto, Canada
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Alejandro from front office, Olivia from Concierge, Jhonny from IT and Roberto from Security gave me and my family excellent service and my room number is 604. I would love to come and stay here again because of the service I have received. My nationality is Portuguese and I will tell many people to come here. Alejandro helped me to... More 

Was this review helpful? Yes 1
Austin, Texas
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful time. Azul Fives is amazing and I would never consider going to another resort. A special shout out to Jesus at La Brassarie, and Marco at the beach. You guys were amazing. Cant wait to go back again. The rooms were amazing, the beach was beautiful and the service was fantastic.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Wynne
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Every one was nice, fun, and attentive to our needs. The buildings and activities where great. This place can be very child friendly or just for couples and you wouldn't even know the difference. I am coming back and would recommend this place to any one.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 3 days ago NEW

3 days of dealing with issues is what my family and I felt we received. Boiler to new area where we were to stay was broke 3 days before we arrived and remained broke our entire stay at Azul Fives and the 40+ pictures of the 4 options we were given are what we have left of memories. I personally... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, General Manager at Azul Fives Hotel, by Karisma, responded to this review

Dear Cad V: Thank you for sharing you comments from your recent stay at Azul Fives Hotel. I am very sorry to hear that you have experienced disappointments during your stay. Please contact our customer service department at customerservices@karismamexico.com to communicate with you personally. Yours Sincerely, More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Wonderful vacation at Azul Fives. The complex was very nice and well maintained, it offered a great suite with a comfortable bed and pillows. The gourmet restaurants were very good and offered a wide variety of choices. This resort offers exceptional customer service at restaurants, beach, bars, concierge, and room service. Nicolas (Flavours, Sea Olive), Roberto (Flavours), Max (Tapas) Omar... More 

Was this review helpful? Yes 1
McAllen, Texas
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Went with my wife and my 2 kids (4y and 2y) to our friends wedding from june 23 to june 30. The room was spacious, the gardens beautiful but the most important thing that we always look in choosing a hotel is service attitude and food quality, both were terrible. Sincerely one of the worsts experience ive ever lived in... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at Azul Fives Hotel, by Karisma, responded to this review

Dear AlbertDLD: Thank you for your review, detailing your experiences from your stay with us. For us it is fundamental that the customer service received during the stay of any client be of great quality, we are sorry if the service and Food was not as you have set before us. Allow me to assure you that your most recent... More 

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