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Azul Fives Hotel, by Karisma

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Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
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Azul Fives Hotel, by Karisma
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Azul Fives Hotel, by Karisma
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3,160 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cancun
2 reviews
2 of 5 stars Reviewed yesterday NEW

This is supposed to be a 5 star hotel. It is not. The hotel is chaotic. They overbook their rooms, they hold multiple weddings a day which tend to overlap. You have to walk forever to get to the beach depending on which building you were assigned, The restaurants are packed, service is lacking, food quality is not what one... More 

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Brighton, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

ok, so this isn't a review because I haven't been yet, but I would like to briefly query something with the resort manager who seems to reply to these reviews. I booked our holiday nearly a year ago, mainly due to all the glittering reports on TA. I've followed the resorts on & off for all these months, picking up... More 

Was this review helpful? Yes 10
Montreal, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

I went in july with my daughter and we really enjoyed our stay . The room are very nice, the food is fantastic and the animation team contributed very much in the pleasure we had ( very dynamic and friendly) . In particular we had great fun with Alejandro , Gustavo, Yoselyne, ELisabeth and Victor . The personnel is very... More 

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Dallas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My best friend got married here so this was not a place I chose to say. I mostly stay in Cozumel when I travel to this region and I have to say, the beach on this side of the Rivera Maya is so nice! The hotel had a great beach area and some really great pools. With all that, the... More 

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We traveled with another family with kids ranging from a toddler to tweens. The property itself is beautiful but looks to be held together by little more than scotch tape in places. Our check-in process was worse than you could imagine. I spent the first 24 hours in the lobby dealing with our room type not being available to being... More 

Was this review helpful? Yes 7
KarismaHotelsResorts, Gerente at Azul Fives Hotel, by Karisma, responded to this review

Dear Regina Thank you for taking the time to share your experience and giving us a 5 star rating. Your feedback is important to us. We are glad to hear you enjoyed our new facilities and had a really good time with the Mexican's cantina team. We will be happy to share your comments with them as well as with... More 

Laval, Canada
Level Contributor
9 reviews
8 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

We enjoyed azul fives very much with our two teenagers. Our main compliments would go to the choice of restaurants and the qualité of their meals. Most don't requires a réservation , which We appreciated. The rooms are contemporary and well maintained. Premises are also well cared for. On the other hand , the réception has to get their act... More 

Was this review helpful? Yes 2
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had a great time celebrating our friends wedding. Pleasant and attentive staff. Nice beach and pools throughout the resort. Perfect mix of couples and families. We loved the monkeys even though they took my bathing suit!! Special thanks to Ezequiel May for the birthday presentation.

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at Azul Fives Hotel, by Karisma, responded to this review

Dear Pamicav Thank you for sharing your experience! We are excited you enjoyed your stay and that you especially like our service, we are very happy to read that our staff is doing a great job. Thank you again and we hope to welcome you back very soon! Dirk Urban General manager More 

Los Angeles, California
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Let me start by saying our trip was not totally without hiccup - there were some check-in issues that I think were primarily on the resort's side in terms of having everyone's names and all-inclusive preferences set at that time as well as minor things like lack of towels in the condo. However - they were incredibly responsive and everything... More 

Was this review helpful? Yes 4
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Our 2nd trip to Azul Fives in 3 years, & the resort has gone from amazing to fantastic! We are a South African family 🇿🇦 who have travelled & lived around the world, & are now located in the UK , so only a 10 hour flight direct to Cancun. Our 1st stay was brilliant & that's why we have... More 

Was this review helpful? Yes 2
Sugar Land, Texas
2 of 5 stars Reviewed 3 days ago NEW

We arrived July23rd Thursday as part of a Wedding Party....I had booked a 3 bedroom swim up suite with another family. Upon checkin we were instructed that we had been "upgraded" to a sky suite in building 16. I kindly told the front desk I do not wish to have the "upgrade" as they so called it and I would... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at Azul Fives Hotel, by Karisma, responded to this review

Dear TexasMom78, Thank you for your comments about your recent stay with us at Azul Fives Hotel. I am disheartened that during your visit, there were areas that were not reflective of the high standards we have in place. Unfortunately from this review we cannot identify your booking and therefore cannot address the issue mentioned. I have reached out to... More 

Hotel Review Summarization

What travelers say

  • Room service(18)
  • Infinity pool(16)
  • Very good(15)
  • Kid Club(12)
  • Bedroom suite(12)
  • Friendly and helpful(9)
  • Other resorts(5)
  • King size bed(4)
  • Ground floor(4)
  • Great Place(4)
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Room/suite (428)
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Beach (11)
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Infinity Pool (25)
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The Hotel (30)
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Three Bethroom Penthouse Suite (129)

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Hotel & grounds (4)
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