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Azul Fives Hotel, by Karisma

Travelers' Choice award winner
Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
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Best prices for: 1 room 1 guest
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Azul Fives Hotel, by Karisma
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Azul Fives Hotel, by Karisma
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2,917 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ipswich, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

best hotel i have been to.!!!!! delicious food good service without being in your face. the service staff were excellentee. pools were warm clean and just the right depth to walk about with a very good cocktail in your hands.room good standard and cleaned every day.the al a carte restaurants were of a high standard and delicious. monkeys in the... More 

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Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The staff here are really helpful and friendly. The food is very good and the waiters very attentive, especially Jesus in the Brasserie. Not all of the restaurants are open every day but there is till plenty of choice. Our favourite was the Brasserie for breakfast and lunch (not open in the evening but will be later in the year).... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Had a fabulous time thanks to all staff @ the Azule you are all wonderful and so hard working, but always offer a welcoming smile. Many thanks to Gustavo in Activity team, for keeping Scott amused and involving us in the many fun activities, would also like to say a massive thankyou to our room attendant Martin for keeping our... More 

Was this review helpful? Yes 2
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you are considering having your wedding here...DO IT!!! We just got married at Azul Fives on May 9th. This hotel meet and exceeded all of our expectations. The staff and rooms are all amazing. The food was also delicious. We loved the Flavours breakfast buffet, and also the sushi restaurant. We had our wedding on the Sky Deck and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at Azul Fives Hotel, by Karisma, responded to this review

Dear Nancy S: Congratulations on your wedding day! Thank you for choose Azul Fives Hotel for an important day as your wedding day is. Thank you for giving us the opportunity to make memorable this day. It was a pleasure for our wedding team be a part of this celebration. I hope to have the opportunity to host you again... More 

Cambridgeshire, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Returned last week and had a fabulous 14 day holiday with my husband, daughter, son in law and 5yr old granddaughter. The hotel staff are brilliant and in the restaurant staff would get what you wanted even if not already done which was great for a fussy 5yr old. Beds lovely and comfy, big rooms, gardens just amazing as is... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at Azul Fives Hotel, by Karisma, responded to this review

Dear carol c: Thank you for share your experience at Azul Fives Hotel, I'm glad to know that you and your family enjoyed the restaurants and the hotel facilities. I'm sure that next time you will enjoy new experiences that we still have to offer. Look forward to have you back once again at Riviera Maya Regards MM More 

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

1. Upon arrival, we were told to have a seat while our group was checking in. They told us our name would be called. Needless to say, 45 minutes later, we were still sitting there and being ignored. The check in service should be more efficient as in other hotel chains. After hours of traveling, the last thing you need... More 

Was this review helpful? Yes 4
San Luis Obispo County, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We went here for my sisters wedding. The day of the ceremony the staff of Azul Fives went above and beyond to make sure everyone was taken care of. Eduardo was assigned to us as the main server and he could have not been more on point with everything. they made my sisters wedding be an amazing experience. other than... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at Azul Fives Hotel, by Karisma, responded to this review

Dear datanp: Thank you for share your experience at Azul Fives, I'm glad to know that enjoyed the hotel facilities and that our staff was welcoming. We certainly are looking for have you back once again at Riviera Maya. Hasta luego! MM More 

Calgary, Alberta
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Azul fives was a great resort and we had a great time there. Until we met Marco at Mar holidays. We were there for our wedding and had over 100 people there. We went to Marco to book a night to coco bongo's and he asked how many would come. We told him 30 and paid 65 each for mine... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Plano, Texas
1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The staff (the wait staff, wedding coordinators, housekeeping, etc.) were VERY friendly and kind and my room was fine. But . . . . the restaurants were hot (need more AC) and it would have been nice if more restaurants were open for all meals and for more hours. The beach area is small and very noisy. There are very... More 

Was this review helpful? Yes 9
KarismaHotelsResorts, General Manager at Azul Fives Hotel, by Karisma, responded to this review

Dear texasgal2015 Allow me to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours we will continue to improve and perfect the five star service to all of our guests. Thank you also for choosing Azul Fives Hotel by Karisma... More 

Watford, United Kingdom
Top Contributor
141 reviews 141 reviews
13 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here mid-April for 10 days with my partner and 5 year old son. Overall had an enjoyable holiday with some good points, but there were some things that needed improvement and would not necessarily give this 5 stars. HOTEL/GROUNDS The hotel itself is clean and the grounds are immaculate (the staff are constantly cleaning everywhere and tending to the... More 

Was this review helpful? Yes 5
KarismaHotelsResorts, General Manager at Azul Fives Hotel, by Karisma, responded to this review

Dear Sellest, first of all I would like to thank you for your recent stay at Azul Fives Hotel by Karisma and sharing your experiences at TripAdvisor. It is a pleasure to read your great comments about our beautiful grounds as the polite & friendly staff; the most important asset is our hard working and dedicated staff, they are the... More 

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