We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Azul Fives Hotel, by Karisma

4.5 of 5 Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
Hotel website
Hotel deals
Special Price
20% off room rate
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Azul Fives Hotel, by Karisma
Professional photos View all
Browse nearby
Azul Fives Hotel, by Karisma
Write a Review

2,480 reviews from our community

Traveler rating
    1,598
    526
    192
    82
    82
See reviews for
1,120
640
23
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (856)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2480)
  • Mar-May only
    (644)
  • Jun-Aug only
    (481)
  • Sep-Nov only
    (502)
  • Dec-Feb only
    (853)
All months
montreal, quebec , canada
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed yesterday NEW

We just returned last evening from a one week holiday at the Azul Fives. We have travelled to this area many times and have stayed at the Bahia Principe Coba, Tulum, Akumal, the Barcelo Maya, the Catalonia Playa Maroma, the Iberostar Tucan Quetzal , Iberostar Paraiso, Grand Palladium White Sands, Paradisus, and the Grand Sirenis – some of these resorts... More 

Was this review helpful? Yes 5
tyne & wear
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

We have just returned from a 2 week holiday in this hotel. I have tried to remain open minded but a few things continued bug us whilst we stayed. We booked a 1 bedroom suite which I much say was amazing. We had a 24 hour delay so you would think the room would be ready our cot was left... More 

Was this review helpful? Yes 5
Ottawa, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

We came to Azul Fives as part of a destination wedding, with about 20 people. Most everything was very good to excellent, although there were some areas that needed attention and were sub-par for such a resort. On a positive side, the staff was extremely friendly and attentive to our needs. Everyone we passed on the extensive walkways smiled and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Fort McMurray, Canada
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

We went to Azul Fives looking for a great wedding experience for all our friends and family. There was 96 of us @ the ceremony and reception with most staying on Resort. Every where on the resort you see the attention to detail, with fresh paint being applied, gardens being trimmed, timely clean rooms and friendly smiles from all of... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at Azul Fives Hotel, by Karisma, responded to this review

Dear Casey C: Thank you very much for taking the time to write your experience at Azul Fives. Like all hotels we have some details to improve and really appreciated all your feedback because we can work on improving them. Also I'm glad to know you and your family enjoyed your stay and that your wedding, despite the weather and... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

5 star service and beautiful views make this place a dream. We had such a good time that we are already planning our next vacation coming back to Playa. I can't say enough how great the service is: Martin and Will provided us with -excellent- service and quality companionship; Santiago and Enrique mixed us up some of the best paradise... More 

Was this review helpful? Yes
Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Firstly let me start by saying, my wife and I are huge fans of Karisma properties. We Love the El Dorado Royal and the Azul Beach. When we decided to go back to the Riviera Mayan this January it was a no brainer for us return to a Karisma Resort and decided to try a different location. One of the... More 

Was this review helpful? Yes 6
Chester, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have just returned from a 10 day holiday at the Azul Fives. Firstly I just want to say that the staff are amazing, from pool butlers, bar staff, cleaners and waiters. I can name them all but I want to thank the team from the Gin bar for the Pussy Cats and the 1910 cantena, azucena, renne, paola and... More 

Was this review helpful? Yes
Basking Ridge, New Jersey, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The first day I took a shower and it overflowed the bathroom, almost to the bedroom. After two maintenance men could not fix the problem, them admitted that the whole building has the same problem. Others just deal with it and pile up towels, which I refused to do. It took five hours to be reassigned a different room in... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Director General at Azul Fives Hotel, by Karisma, responded to this review

Thank you for your sharing the experiences of your visit to the Azul Fives Hotel , we truly appreciate your feedback however please accept our sincere apologies for the areas in which we fell short. We will be use your comment constructively to perfect our Gourmet Inclusive vacation experience we are very interesting in continuing our communication with you and... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We had a family wedding there and it was incredible. Everyone ate more than they should have, came back darker and more relaxed, and had the best time doing it all. Everything it should have been. All staff is kind and helpful and it was all perfect!

Was this review helpful? Yes 2
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Just returned from this hotel after a 2 week break. Overall a good holiday but NOT 5 star and never will be whilst they compromise on standards. If they state a dress code then they should instigate it. Management team didn't seem to want any confrontation with any guest who was outside the dress code, was behaving in a way... More 

Was this review helpful? Yes 4
KarismaHotelsResorts, Director General at Azul Fives Hotel, by Karisma, responded to this review

Thank you for your sharing the experiences of your visit to the Azul Fives Hotel , we truly appreciate your feedback however please accept our sincere apologies for the areas in which we fell short. We will be use your comment constructively to perfect our Gourmet Inclusive vacation experience we are very interesting in continuing our communication with you and... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Azul Fives Hotel, by Karisma? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Azul Fives Hotel, by Karisma

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Azul Fives Hotel, by Karisma 4.5*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, BookIt.com, Despegar.com, Orbitz, TripOnline SA, Odigeo and Tingo so you can book your Azul Fives Hotel, by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Fives Hotel, By Karisma Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Business Hotel in Playa del Carmen
#24 Top resorts Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#44 Family Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen

2,664 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2241)
Viewed
Hotel & grounds (331)
Viewed
Pool/beach area (654)
Viewed
Dining (269)
Viewed
Family/play areas (48)
Viewed
Room/suite (376)
Viewed
View from room (68)
Viewed
Bathroom (28)
Viewed
Business center/function rooms (11)
Viewed
Other (456)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (387)
Viewed
Amenities (124)
Viewed
Beach (11)
Viewed
Infinity Pool (25)
Viewed
Restaurants and Bars (68)
Viewed
The Hotel (30)
Viewed
Three Bethroom Penthouse Suite (129)

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Hotel & grounds (4)
Viewed
Dining (13)
Viewed
Room/suite (13)
Viewed
Pool/beach area (2)
Viewed
Bathroom (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay