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Azul Fives Hotel By Karisma

Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710, Mexico
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Azul Fives Hotel By Karisma
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3,782 Reviews from our TripAdvisor Community

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Sudbury, Ontario
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have very mixed feelings about this resort because the issues I personally encountered and the rest of our party can't be overlooked, however the resort itself has many great features. I traveled with two sons as part of a large group for my nice's wedding in November. 1. Transfer from the airport was a problem. After getting through customs... More 

Helpful?
Thank Llobster
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Here's the long and the short... Good First. My apologies if you don't agree. STAFF: Great - very friendly and accommodating. If you have a young family this is the resort for you. Cribs - Baby food - you name it. FOOD: Great - and they will make anything you want. Restaurant choices: Great - choices for everyone. Cleanliness: extremely... More 

Helpful?
3 Thank Patrick B
Pickering
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I vacationed January 15-25, 2016. I began corresponding with Azul Fives customer service a year in advance and their customer service was amazing. The week before our vacation, my wife discovered that Azul Fives/Transat website offered a free upgrade to a 1 bedroom Jacuzzi Suite. I took screen shots and sent them to our travel agent, she... More 

Helpful?
7 Thank 76755
Waterloo, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed the week of Jan 25th to Feb 1st. The resort was beautiful and the food and drinks were great. The grounds were meticulously kept and the pools were always crystal clear without a speck of dirt in them. My friends and I truly couldn't have asked for a better stay. The resort was said to have been at 82%... More 

Helpful?
1 Thank liddellc
Saskatchewan, Canada
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 days ago NEW

First time here. The resort is beautiful!! Love how the pools weave through the buildings as it makes for a lush setting. Food was amazing! Beach was stellar!! All the staff were super friendly. Didn't matter what building you stayed in, you had a bit of walk down to the beach. Bit of an odd lay-out. Not necessarily a bad... More 

Helpful?
Thank Barry M
Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We travelled here with friends who are Prestige members and had very high hopes of all the extras that it would give us, considering how pricey it was to travel to this particular resort with them. We were also travelling for the first time with our 7 month old, and loved all the baby amenities promised upon arrival. First of... More 

Helpful?
4 Thank flameangel327
KarismaHotelsResorts, General Manager at Azul Fives Hotel By Karisma, responded to this review

Dear Flameangel327 Azul Fives wanted to thank you for having the time to post your review. We are disappointed to hear that we may have fallen short in meeting your expectations. We are sorry that you found some details with the quality of the food and your baby amenities, we have address your experiences with prestige service. We invited you... More 

Charlottesville, Virginia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I went with a group of 40-something girlfriends for 4-nights. The two-bedroom condo was perfect except for a musty smell. The food and drinks were really good for all-inclusive. Beach was nice but rocky. Great waitress (Ydira?) at beach was always around for drink orders. So many choices for food and drink!! Sergio at the 1910 Mexican Cantina was the... More 

Helpful?
2 Thank COLES123
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Let me start by saying this is our 4th Karisma resort in a row! We have stayed at Maroma, Casitas and Sensatori, and now Azul Fives. Although these resorts are not the same (family vs adults) so hard to compare apples to apples, we found Azul Fives to be great BUT had some flaws. My flaw comments are not reasons... More 

Helpful?
5 Thank Lori A
A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW via mobile

First let me say I have traveled extensively particularly in beautiful Mexico. This place is the best. I experienced none of the bad and all of the good in the reviews I read on this site. This was a girls trip. We are older so we don't care about nightlife, we want quality food, wine, and relaxation. Our needs were... More 

Helpful?
2 Thank A TripAdvisor Member
Brampton, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Resort was beautiful. Food was delicious and there was so much to enjoy. We attended a wedding and it was all set up amazing. The staff had exceptional customer service. Bedrooms were very nice and clean.

Helpful?
3 Thank Johan2na
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