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El Acuario Hotel

Av. 25 Norte entre 2 y 4 Norte Col. Centro, Playa del Carmen, Mexico
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Certificate of Excellence 2014
El Acuario Hotel
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El Acuario Hotel
El Acuario Hotel
El Acuario Hotel
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158 reviews from our community

Traveler rating
    92
    49
    15
    1
    1
See reviews for
32
60
25
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Knoxville, Tennessee
Top Contributor
72 reviews 72 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Well I just have to tell you that El Acuario keeps delivering customer service like it is on the menu! The colectivos are 2 minutes away, best whole pollo (poyo) aka chicken (grilled) with sides is 2 minutes away (110pesos with sides), some of the best cart food in the RM is very close by and you can walk to... More

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Serris, France
Top Contributor
115 reviews 115 reviews
23 hotel reviews
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Mexican staff were all first rate, always helpful and very patient with our attemps at Spanish. Diane is a good manager and is much obliging with requests. The rooms are basic and yes there are things that are a bit wonky such as the electrics, the water going from freezing to boiling etc but there are kept clean and... More

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A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Stayed here recently and loved it. Bright and colourful property with a geat pool. Maid attended daily. Turtles are a funny little bunch living in the property. Rooms are spacious with all you need and a really big bed. The suite is just huge. Every balcony faces the pool and garden and all have their own hammock. There are also... More

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1 review
5 of 5 stars Reviewed 4 weeks ago

The location was just far enough to miss all the hubbub of 5th Ave. The staff was very pleasant and helpful. Diana the manager was the most. I will stay here again. The accommodations were more than adequate. The beds were comfortable and the place had all the facilities of home, utensils, fridge and a two burner hotplate.

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Senior Contributor
28 reviews 28 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 27, 2014

We stayed here our first couple nights in Playa del Carmen because we were looking for a cheap, safe, and easy place to get settled. The rooms are stark but we spent most of our time in the nice pool. The cabbies had no idea about this hotel and so we were more or less on our own in trying... More

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Jerusalem, Israel
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

We stayed there for more than a month. We loved it. The manager made us feel at home and helped us with anything possible. The staff is so friendly and the place is very clean and everywhere you look you find little charming details. The kitchen at the suite was very well equipped. The Wi Fi fails sometimes, but it... More

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed July 8, 2014

My husband and I stayed there and it was quite meh. The place was infested with ants, the staff spoke no English, the room took forever to cool down if at all, the wifi was poor at best, the shower either dripped or was so forceful that the 5 or 6 streams of water felt like they were shooting you... More

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Portland OR
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 28, 2014

I stayed here from May 17 to June 14 while taking a Spanish language immersion class in a school 4-6 blocks away. I was a bit anxious during the planning stage because of so many uncertainties, but TA's reviews and e-mail exchanges with the hotel's manager assured me all would be well. And it was. I was in a room... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 30, 2014

We planned to stay there for two days, we stayed there for 5! This place is amazing!! The staff is great and takes care of the place and also very helpful. The room was very clean and equipped, we had a t.v, fridge,stove,air conditioner, ventilator and a separated room with toilet and shower that has hot water all the time.... More

Was this review helpful? Yes 2
Playa del Carmen, Mexico
Senior Reviewer
9 reviews 9 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 20, 2014

Our first stay in the hotel was 2 years ago, when we were thinking about moving to Playa. We stayed for 5 months in the suite. When we decided to finally make the move, we came back to the hotel. As usual the service was excellent, Diane was more then helpful, and it was great to see everyone again (housekeeping,... More

Was this review helpful? Yes 3
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Additional Information about El Acuario Hotel

Address: Av. 25 Norte entre 2 y 4 Norte Col. Centro, Playa del Carmen, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Number of rooms: 13
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Also Known As:
El Acuario Hotel Riviera Maya/Playa Del Carmen, Mexico

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