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El Acuario Hotel

Certificate of Excellence
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Av. 25 Norte entre 2 y 4 Norte Col. Centro, Playa del Carmen, Mexico
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El Acuario Hotel
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El Acuario Hotel
El Acuario Hotel
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169 reviews from our community

Traveler rating
    99
    53
    15
    1
    1
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34
64
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2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cork, Ireland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were in Playa del Carmen three times. We always stayed in this hotel and if we will ever come again we will definitely stay there again. Very helpful manager and friendly staff. Rooms are clean.Pool nice and refreshing. You can also do bbq. We love it. There was nothing we would complain about. Thanks to everybody in El Acuario

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victoria bc canada
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 3, 2015

This is such a great place to stay. It's a great way to explore all the hidden gems playa has to off without always being stuck on 5th ave. Easy walk to the bus station or the heart of the action. At night it's just quite dark around the streets. They don't have as many street lights around the Neighborhood... More 

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Port Colborne, Canada
Senior Contributor
21 reviews 21 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 26, 2015

We book the El Acuario every year! My only wish is that we were able to stay longer. Although the prices have gone up over the years, somewhat, it is still a great bargain. The rooms & hotel areas are kept very clean. The service is still great & most of the hotel staff have been there for many years... More 

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Oxnard, California
1 review
4 of 5 stars Reviewed January 14, 2015

Stayed 4 nights in November. Walking distance to the beach. Collectivo station around the corner. Helpful staff. Nice pool to cool off after touring the area. Liked all the food stands you'll find on the walk to the beach. Great to bring food back and enjoy in the patio by the pool. Dont pay for a mega resort if you... More 

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Chicago, Illinois
Contributor
20 reviews 20 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 27, 2014

This is quite a sleeper hotel. Great staff and clean rooms. Very private and close to everything. The wifi connection is sometimes slow, but that could be expected. I will definetely stay here again. Coffe early in the am.

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Cancun, Mexico
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 7, 2014

We have stayed here for quite many times about 10 or more times, we even bring our diver guests here and recommend it, we had not been able to come for several months to find the place was repainted and added so many great things, rooms changed and now each has a kitchenette which combines great with the close walking... More 

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Great Smoky Mountains National Park, Tennessee
Top Contributor
81 reviews 81 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 20, 2014

Well I just have to tell you that El Acuario keeps delivering customer service like it is on the menu! The colectivos are 2 minutes away, best whole pollo (poyo) aka chicken (grilled) with sides is 2 minutes away (110pesos with sides), some of the best cart food in the RM is very close by and you can walk to... More 

Was this review helpful? Yes 3
Serris, France
Top Contributor
145 reviews 145 reviews
23 hotel reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed November 4, 2014

The Mexican staff were all first rate, always helpful and very patient with our attemps at Spanish. Diane is a good manager and is much obliging with requests. The rooms are basic and yes there are things that are a bit wonky such as the electrics, the water going from freezing to boiling etc but there are kept clean and... More 

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A TripAdvisor Member
5 of 5 stars Reviewed October 27, 2014

Stayed here recently and loved it. Bright and colourful property with a geat pool. Maid attended daily. Turtles are a funny little bunch living in the property. Rooms are spacious with all you need and a really big bed. The suite is just huge. Every balcony faces the pool and garden and all have their own hammock. There are also... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2014

The location was just far enough to miss all the hubbub of 5th Ave. The staff was very pleasant and helpful. Diana the manager was the most. I will stay here again. The accommodations were more than adequate. The beds were comfortable and the place had all the facilities of home, utensils, fridge and a two burner hotplate.

Was this review helpful? Yes 2
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