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Hotel Casa Ticul

Certificate of Excellence
Avenida entre calle 38 y calle 40 lote 8 | Zacil Ha, Playa del Carmen 77710, Mexico
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Hotel Casa Ticul
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Hotel Casa Ticul
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620 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

There are three nearby bars that blare music til 2am. The reviews that say it's quiet are misleading. The bar next door to the hotel had no guests but still blared music all night. Brutal. Nice staff though. Just not conducive to rest.

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are really sorry that you had to experience a nosiy night, We are located on fifth avenue and even tho we are on the north side end of it, it still is an important street for restaurants and bars. I´m sorry to say that certain things are out of our hands, I can tell you that these kind of... More 

Nuevo Vallarta, Mexico
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

locations is fantastic..!!! is quiet (which is the most important thing when you stay on 5th avenue) rooms are very comfortable and clean, the breakfast on the terrace is great. i will stay here again and again.

Was this review helpful? Yes 2
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your comment. Our staff works really hard everyday to make our hotel run like a house where all our guests are part of our family. Our traditional mexican breakfast is made to order fresh everyday with diffenet specials to choose from everyday. We really hope to see you back soon so we can give you... More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

What a nice place to stay in playa. We take an upgrade to the junior suite and it was worth it: Nice outdoor shower and bath and a Large room. The breakfast is on the rooftop and it was very tastfull with Every day a special dish and the option to get some scrambled eggs. The staff is very kind... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your comment! We are really happy that you enjoyed your stay at Casa Ticul, that tells us that we are doing a good job. As you said we are very lucky on having the location we do. We like that our guests can enjoy 5th avenue and spend some great and relaxing vacation at the... More 

Apex, North Carolina
1 review
5 of 5 stars Reviewed April 21, 2015

as advertised; good location, good breakfast, clean, comfortable bed, good shower and friendly, helpful staff. close to all activities and restaurants. used beach passes to la palapa and all went well. a good time and I will return!

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are really happy that you had suc a great timeat Casa Ticul. As you said, we are lucky enough to be at the end of fifth avenue, where all the restaurants and shops are close enough to walk, but far away so you can relax and have some quiet time. We always like to pamper our guests with a... More 

Boulder, Colorado
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 18, 2015

This is a great little boutique hotel, located just beyond the edge of all the chaos of the Av 5 walking mall (but still totally close enough to access it easily). Casa Ticul is VERY well run, very low-key, very comfortable. The staff was very polite and accommodating without ever feeling intrusive. We felt absolutely safe and comfortable here. Guests... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

In name of all our staff, we want to thank you for such a great revieew! We try our best every day and work hard so our guest can have everything they need to enjoy a great vacation. We always like to make our guests feel like home away from home, and we love to pamper them with special organic... More 

Seattle, Washington
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 18, 2015 via mobile

Well the title says pretty much all of it - the hotel management claims that they can't control the work crew as they have a MAGIC paper from the municipality allowing them to do heavy construction from 11:00PM - 5:00AM every night until the project is finished. To my question how long it will take, was told "maybe a month,"... More 

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yoyo68, Director General at Hotel Casa Ticul, responded to this review

Definitely the comment to the hotel is out of place. We, Hotel Casa Ticul, didn´t have knowledge of the premit that the town of Solidaridad (Playa del Carmen) gave to make some repairs on fifth avenue. When the managment of Hotel Casa Ticul found out about the situation on Friday at 11 pm, went to the hotel to try to... More 

Wroclaw, Poland
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 5, 2015

7 nights, double room, excellent breakfast, friendly staff, sense of seurity, perfect localisation - close to the sea and the 5th avenue. In a word - great experience. Casa Ticul made my first stay in Mexico.

Was this review helpful? Yes 2
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your opinion! We are happy that you had a great vacation. We like to say that we have the perfect location since you are close to the beach, right on fifth, but far enough from the noise and crowd of downtown. We hope to see you back soon! More 

Raleigh, NC
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 30, 2015

Great find in PDC. Gracious hospitality and comfortable accommodations. All the staff was very helpful and knew the true meaning of hospitality.Excellent value especially with the fantastic full breakfast served on the rooftop. Stayed in room 13 which had a great king bed and large shower. Cute décor. Might have rooms in the section further back off the road that... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your review. We enjoy our job and we do everything we can so you can enjoy your stay with us. We do offer access to 3 walking distance beach clubs where you can enjoy the sun. We hope that you come back soon, and when you do ask us for the new rooms of Muna... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

I stayed at Casa Ticul for four nights and everything was brilliant. The room was small but comfortable, with all the necessary amenities, clean and new. The breakfast is good, served in the terrace with very nice view and music. The hotel is located on fifth avenue, close to everything but not in the middle of the buzz so you... More 

Was this review helpful? Yes 1
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for taking the time on writing a review on us! We like to treat our custumers just as if they were part of our big family. We like to take care of our guests all day starting off with a great breakfast that we are happy to serve you. We are very fortunate on being at the end... More 

1 review
5 of 5 stars Reviewed March 26, 2015

One knows a hotel is excellent when one feels like home. What a great way to serve hospitality, perfect location, great features, comfort, and on top of all that very good price considering what it offers . I've stayed edad in this hotel 3 times since I began visiting Playa del Carmen. Casa Ticul's proximity to the beach was the... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for taking the time of writing such a nice review on us! We are glad that you feel like home, since thats our goal. We want all our guests to be part of our big family! We hope to see you soon! :) More 

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