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Hotel Casa Ticul

Certificate of Excellence
Avenida entre calle 38 y calle 40 lote 8 | Zacil Ha, Playa del Carmen 77710, Mexico
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1 room 1 guest
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651 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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stamford, ct
Level Contributor
103 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've stayed at Hotel Casa Ticul twice now and we loved it as much the second time as the first. It's clean, quiet, charming and offers a wonderful breakfast. The price is fair and they have good alliances with beach clubs in town. We can't wait to come back again.

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Bogota
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Casa Ticul is close to the busy section of La Quinta but is quite and relaxed. Rooms are simple, clean and comfortable. The hotel staff is very friendly and helps in arranging trip logistics. Cons: The wifi is not always reliable, but it works better in the terrace. We tried the special offer they have with "Canibal Royal", on the... More 

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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Arrived in Playa del Carmen after a quick bus ride from Cancun and had an easy check in process before getting to our room. First thing we noticed was the great level of customer service. We underestimated how long the walk from the ADO bus stop to the hotel would be with all our bags and arrived sweaty, parched and... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your comment! We love to hear that our guests are having a great time staying in Casa Ticul and that since the first moment they come into the hotel they start feeling part of our big family. We are a hotel boutique oriented in mexican hospitality and that means that we make you part of... More 

Aesch, Switzerland
Level Contributor
167 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had booked this hotel as it seemed to be a good value for the price paid and we weren't disappointed. It is located on the quieter end of the 5a Avenida/5th Avenue, corner 38th. Lucky as we were we were able to park our car at one of the two parking spots of the hotel. Room We were in... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for your comment!! We are really happy to hear that you had a great time in Casa Ticul, Our staff is always really happy to help with anything our guests may need and to make your vacation an unforgetable one. As you said we offer three options for beach clubs where our guests get a free... More 

Cancun, Mexico
2 reviews
4 of 5 stars Reviewed July 27, 2015

I have been to this hotel twice, both just for a quick weekend getaway, and I find it is a great value for the rate. I have booked the same room both stays - Jr. Suite with a View to the Garden. It has enough space for a couple, outdoor jacuzzi and shower, cable TV and all other amenities you... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for your comments. We are sorry that the bathtub didn´t work the second time you were here. I checked, and unfortunatly we don´t have any reports of it being broken, so we already gave the order to have them checked more often. We really hope that you come back soon and we can get the 5 stars from... More 

Surprise, Arizona, United States
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 10, 2015

We spent two days here in between all inclusive hotels and were very pleased. The rooms are small, but clean and great to just relax. The staff here are the best. The young lady at the desk when we arrived was so helpful every time we saw her. She recommended a great restaurant for dinner and was always very friendly.... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your comments. We are like a big mexican family and we believe that that´s the way it should be in order to work together in a happy environtment. That family feeling is what we want our guests to feel part of, we are happy to welcome new family members! We know that when you come... More 

Buenos Aires, Argentina
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 8, 2015

I am impressed by the quality of the service at Casa Ticul. Even though the hotel is very nice and the location is just great, to me what´s most outstanding is how kind, responsive and customer-oriented the staff is. I spent ~10 nights at Casa Ticul in June 2015, and it was just a great experience. Good service, fast response,... More 

Was this review helpful? Yes 1
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for the review, For us service and hospitality are the most important things, that´s why we all make sure that our guests are feeling that they are at home and are being taken care of at all times. We as a small hotel boutique want to show our guests from around the world how mexicans really... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 6, 2015

The location and staff at Casa Ticul are par excellence! It is located on the quiet end of busy 5th Avenue. I have stayed a total of 7 nights in the past 3 months at Casa Ticul. The staff, without exception were totally helpful as I arrived late and without my luggage. Patricia,Jocelyn, Paula and Elena went overboard to help... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Service is what makes us special, that confortable, warm feeling is what we want all our guests to experience along with our beautiful mexican caribbean beaches. We will be waiting for you to come back to your home away from home! More 

2 reviews
5 of 5 stars Reviewed July 4, 2015

I love this place. Perfect location, great service. I never feel disappointed here. Thank you very much to everyone at Casa Ticul for making me feel awesome every every time. I amazed how the hotel is kept in excellent shape.

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for your kind comments, we do our best to keep the hotel in the best conditions in all the departments, maintenance, kitchen, lobby, rooms, commun areas, etc. All our staff love working here and that´s why we are able to keep the hotel running. We really hope to see you again soon! More 

1 review
5 of 5 stars Reviewed July 1, 2015

We just came back from our trip to Playa and I must say My husband wasn't expecting this hotel to be so nice. It's small, but it's cute and has a great location! He said I did a nice job when I booked it. It's Towards the end of 5th avenue, but so close to the beach. We loved the... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are really happy that you enjoyed your stay at Casa Ticul. For us a high quality service and to make you get that home away from home fealing is really important, and we do all we can to make you feel that way. We believe that details are very important, that´s why we pamper our guests with honey based... More 

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