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Hotel Casa Ticul

3.5 of 5 Avenida entre calle 38 y calle 40 lote 8 | Zacil Ha, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Hotel Casa Ticul
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Hotel Casa Ticul
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579 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed 5 nights here after spending 4 nights in an eco lodge in Tulum. HCT is in a great location in PDC. The staff are simply amazing. So friendly, helpful and pleasant. They have a fantastic breakfast that is included with your stay. The hotel is very affordable and is super comfortable. Joscelyn was our hostess and she is... More 

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Brooklyn, NY
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went to Playa del Carmen over Christmas break and we were looking for a hotel in town, instead of staying at a resort and playing "beached whale" for a week. Casa Ticul had one room left and we snagged it right away. It looks like a small hotel from the street entrance but it actually has quite a few... More 

Was this review helpful? Yes 3
yoyo68, Guest Relations Manager at Hotel Casa Ticul, responded to this review

We are glad to hear that you had such a great experience with us and you enjoyed Playa del Carmen. Our guests are always really important to us, that´s why we take good care of details. We believe that all our guests should experience Mexico the way it is, thats why we always try to give the best and warm... More 

Anaheim, California
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Casa Ticul is located at the end of Playa del Carmen 5th avenue so its a ways walk to reach the center. The immediate beach is a little dirty and run down but walking a bit more can get you to a great beach, also they have passes for you to go to Mamitas Beach and other beaches were you... More 

Was this review helpful? Yes 1
yoyo68, Guest Relations Manager at Hotel Casa Ticul, responded to this review

The most important thing in Casa Ticul is that our guests enjoy their vacation to the fullest, thats why we like to keep our rooms the most confortable, clean and neat we possibly can. We are a small boutique hotel which allows us to get to know our guests and treat them as part of our family. We really hope... More 

Philadelphia, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel Casa Ticul has officially become our home away from home. We have stayed there twice over the last 3 years, and we now hope to make it an annual trip. Everyone at Casa Ticul is warm, friendly and sincerely cares about us on our stay. Breakfast every morning is a treat we look forward to - the ladies who... More 

Was this review helpful? Yes 1
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for making your stay in Casa Ticul an annual trip! We believe that great and warm service is very important so our guests can enjoy their vacation. Our chefs love making your belly happy every morning and would be happy to do it more often. We like to keep our instalations simple, clean and neat, but the thing... More 

London, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spotted Casa Ticul on-line as a promotion and it is just as it appears on the website. Located at the north end of 5th Ave. where it is quiet, yet and close to all the action. Clean, comfortable rooms and surroundings with a friendly authentic, Mexican flare. The staff were more than accommodating with any requests or questions that we... More 

Was this review helpful? Yes 2
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We want to thank you for recommending our hotel, we can assure you that all our staff love working here and that´s how they can give our guests the best service possible. We do offer three beach clubs so our guest can go and enjoy the beautiful beach Playa del Carmen has to offer at a minimum spend. We would... More 

League City, Texas
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed 2 nights here while waiting for the rest of our party to arrive in order to move into a condo we rented. We literally booked it the same day we arrived. Originally, our plans were to stay in Valladolid til the rest of our party arrived in Playa.... but that is for another review. From the first contact... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are glad that you had such a great time with us! Ralaxation for us is a MUST that´s why we take care of every single detail from the moment you make a reservation with us to the moment you leave. If you find something you might not like or something you need, we will always try our best to... More 

new jersey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

First time in Playa del Carmen and very happy I stayed at Casa Ticul. Great location - close to excellent restaurants, and just a few blocks to the beach - the hotel provides beach club passes so you have access to beach chairs and umbrellas. Staff is very nice and helpful, and breakfast is very good. Very clean and spacious... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are really happy to hear that your first time in Playa del Carmen was an excellent vacation and you enjoyed staying with us! Our priority is our guest´s relaxation and wellness thats why we like to give you beach club options, from Mamita´s more like a party beach club to Canibbal Royal where food and drinks are great and... More 

Denver, Colorado
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 27, 2014

Very Nice place to stay and a great location with parking right out front. Very nice staff. WiFi is not good in the rooms mostly if you are upstairs. Great Breakfast on the upper terrace. Will definitely stay there again. 2 blocks to the beach. Nice small pool. Nice rooms and very clean. Good Value.

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We love to hear every single comment that comes from our guests. We know that our WiFi may not work very well everywhere, however we are working really hard to improve it. We are glad that you enjoyed the tradicional mexican breakfast cooked every morning with all the love and dedication to our guests. We hope that you come back... More 

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed December 22, 2014 via mobile

This hotel is just lovely. I'm here for three nights and have one night left. I'm having a really nice stay. The staff are very helpful and everyone is so friendly but not overbearing. The rooms are good and the showers have great water pressure. And the bed.......bliss. The mattress is excellent. There's a good choice of cable TV and... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We love to have our guests coming back frecuently, we love to see our family getting bigger by the minute! We are so happy to hear that you enjoyed your stay since we do always our best to please our guests. For us a warm welcome, a helpful staff, a happy belly, and a happy guest is the most important... More 

Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2014 via mobile

we stayed in Casa ticul for three nights and everything was perfect. The staff is very nice, from the reception staff to the clinging staff and the kitchen staff. every request that we had was answered immediately and with a smiling face. The rooms are big, clean and very comfortable with a cheep minibar, safety box, cable television and big... More 

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Additional Information about Hotel Casa Ticul

Address: Avenida entre calle 38 y calle 40 lote 8 | Zacil Ha, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Casa Ticul 3.5*
Number of rooms: 20
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Also Known As:
Casa Ticul Hotel
Hotel Casa Ticul Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#18 Romantic Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen

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