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Hotel Casa Ticul

Certificate of Excellence
Avenida entre calle 38 y calle 40 lote 8 | Zacil Ha, Playa del Carmen 77710, Mexico
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630 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reno, Nevada
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We loved this hotel, it was just our style. The staff was super inviting and friendly when we arrived, the rooms were perfectly sized and the location is FANTASTIC. Super cute hotel with boutique feel, tastefully decorated and at a great price. The breakfast was awesome considering it was included and the rooftop was adorable. When it started pouring rain... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Taking care of details is always impportant, that´s why we always take good care of them. We are glad that you enjoyed your stay and really hope to see you back soon. We will make sure to have a beautiful decorated and neat room ready for you, and a delicious traditional breakfast for when you wake up. See you soon! More 

Melbourne, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We loved being close to the beach, on the main street and within walking distance of everywhere we wanted to visit. The rooms were clean, the staff friendly and helpful, but the standout was the breakfast. The roof top restaurant was delightful and the food was wonderful and included in the room cost. What a treat. Great price and great... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We think that when you visit Mexico, that´s what you want to taste, mexican food with mexican history. Our kitchen staff always cook diferent delicious tradicional dishes the way our moms cook them. We want you to taste tradition all the way and we want you to feel part of our huge family. We hope that you come back soon! More 

New York, New York
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed here for 4 nights on the first leg of our Mexico trip. Everything about this hotel was great. The girls at the front are super helpful with anything you need, the man working in the front (Daniel- I think was his name) always opened the door for you when you came in or left. The... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for your comment. We are glad that you had a great time during your stay at Casa Ticul, All our staff works very hard everyday to make all our guests feel confortable and at home all the time. All we want is to see you happy, and we are glad that we did just that with... More 

Hong Kong, China
Contributor
18 reviews 18 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Tucked away on the edge of 5th Avenue, its location can be a bit of an issue if you do not enjoy walking - most attractions including dive shops are down towards 2nd-8th street and Casa Ticul is quite a few blocks north (38th street). It has an excellent restaurant close by, La Cueva del Chango, but most other restaurants/shops... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are glad that you had a time during your stay in Playa del Carmen. We are located at the north end of fifth ave, so we are walking distance to pretty much everywhere you would like to go. Most people enjoy walking on fitfth avenue since it is itself one of the main attractions of Playa del Carmen, but... More 

Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Nice hotel in the edge of 5th avenue in Playa del Carmen. Although the avenue can be noisy, the room was very quiet (it was a junior suite in the back of the hotel, second story). Clean and contemporary room, very comfortable bed, nice restroom, good breakfast, friendly staff. Beach and bus station within walking distance, 5 and 20 minutes... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for your comments. We are privileged with our location since we are right on fifth ave walking distance to everthying, but far enough so you can have a nice night sleep. Our kitchen girls are always happy to cook a great breakfast for our guests or something special if they ask for it. We really hope that you... More 

Boston, Massachusetts
Contributor
12 reviews 12 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at Hotel Casa Ticul for 4 nights in March on my first trip to Playa, and it was a fantastic choice. The hotel is perfectly located at the end of 5 av, so it's not as busy as the rest of the street but close enough to the action. Everything is pretty much within walking distance and tours... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for your good review to Casa Ticul. We always try to give our guests the most personalized service that we can, during breakfast, fixing and cleaning the rooms, giving you an answer to any questions you may have, and trying to help in anything you may need. We love what we are doing and that´s why we try... More 

Laguna Hills, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The second we walked into Casa Ticul we were greeted with warmth. My boyfriend and I only had 2 full days in Playa Del Carmen and had so many options of activities we wanted to fit in. The staff especially (Barbara and Elena) were extremely helpful. They guided us to make use of our days and had all the connections... More 

Was this review helpful? Yes 2
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are really happy that you had a great time in your short visit to Playa del Carmen, everyone in our staff is really happy to help our guests in any way they can, from organizing your visits to having a nice and clean room for you when you come back. We will be waiting for you to come back... More 

Calgary, Canada
2 reviews
2 of 5 stars Reviewed May 14, 2015 via mobile

There are three nearby bars that blare music til 2am. The reviews that say it's quiet are misleading. The bar next door to the hotel had no guests but still blared music all night. Brutal. Nice staff though. Just not conducive to rest.

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are really sorry that you had to experience a nosiy night, We are located on fifth avenue and even tho we are on the north side end of it, it still is an important street for restaurants and bars. I´m sorry to say that certain things are out of our hands, I can tell you that these kind of... More 

Nuevo Vallarta, Mexico
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 26, 2015

locations is fantastic..!!! is quiet (which is the most important thing when you stay on 5th avenue) rooms are very comfortable and clean, the breakfast on the terrace is great. i will stay here again and again.

Was this review helpful? Yes 2
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your comment. Our staff works really hard everyday to make our hotel run like a house where all our guests are part of our family. Our traditional mexican breakfast is made to order fresh everyday with diffenet specials to choose from everyday. We really hope to see you back soon so we can give you... More 

A TripAdvisor Member
5 of 5 stars Reviewed April 25, 2015

What a nice place to stay in playa. We take an upgrade to the junior suite and it was worth it: Nice outdoor shower and bath and a Large room. The breakfast is on the rooftop and it was very tastfull with Every day a special dish and the option to get some scrambled eggs. The staff is very kind... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your comment! We are really happy that you enjoyed your stay at Casa Ticul, that tells us that we are doing a good job. As you said we are very lucky on having the location we do. We like that our guests can enjoy 5th avenue and spend some great and relaxing vacation at the... More 

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