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Hotel Casa Ticul

Certificate of Excellence
Avenida entre calle 38 y calle 40 lote 8 | Zacil Ha, Playa del Carmen 77710, Mexico
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Hotel Casa Ticul
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641 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cancun, Mexico
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I have been to this hotel twice, both just for a quick weekend getaway, and I find it is a great value for the rate. I have booked the same room both stays - Jr. Suite with a View to the Garden. It has enough space for a couple, outdoor jacuzzi and shower, cable TV and all other amenities you... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for your comments. We are sorry that the bathtub didn´t work the second time you were here. I checked, and unfortunatly we don´t have any reports of it being broken, so we already gave the order to have them checked more often. We really hope that you come back soon and we can get the 5 stars from... More 

Surprise, Arizona, United States
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent two days here in between all inclusive hotels and were very pleased. The rooms are small, but clean and great to just relax. The staff here are the best. The young lady at the desk when we arrived was so helpful every time we saw her. She recommended a great restaurant for dinner and was always very friendly.... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your comments. We are like a big mexican family and we believe that that´s the way it should be in order to work together in a happy environtment. That family feeling is what we want our guests to feel part of, we are happy to welcome new family members! We know that when you come... More 

Buenos Aires, Argentina
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am impressed by the quality of the service at Casa Ticul. Even though the hotel is very nice and the location is just great, to me what´s most outstanding is how kind, responsive and customer-oriented the staff is. I spent ~10 nights at Casa Ticul in June 2015, and it was just a great experience. Good service, fast response,... More 

Was this review helpful? Yes 1
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for the review, For us service and hospitality are the most important things, that´s why we all make sure that our guests are feeling that they are at home and are being taken care of at all times. We as a small hotel boutique want to show our guests from around the world how mexicans really... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The location and staff at Casa Ticul are par excellence! It is located on the quiet end of busy 5th Avenue. I have stayed a total of 7 nights in the past 3 months at Casa Ticul. The staff, without exception were totally helpful as I arrived late and without my luggage. Patricia,Jocelyn, Paula and Elena went overboard to help... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Service is what makes us special, that confortable, warm feeling is what we want all our guests to experience along with our beautiful mexican caribbean beaches. We will be waiting for you to come back to your home away from home! More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I love this place. Perfect location, great service. I never feel disappointed here. Thank you very much to everyone at Casa Ticul for making me feel awesome every every time. I amazed how the hotel is kept in excellent shape.

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for your kind comments, we do our best to keep the hotel in the best conditions in all the departments, maintenance, kitchen, lobby, rooms, commun areas, etc. All our staff love working here and that´s why we are able to keep the hotel running. We really hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We just came back from our trip to Playa and I must say My husband wasn't expecting this hotel to be so nice. It's small, but it's cute and has a great location! He said I did a nice job when I booked it. It's Towards the end of 5th avenue, but so close to the beach. We loved the... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are really happy that you enjoyed your stay at Casa Ticul. For us a high quality service and to make you get that home away from home fealing is really important, and we do all we can to make you feel that way. We believe that details are very important, that´s why we pamper our guests with honey based... More 

Reno, Nevada
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 23, 2015

We loved this hotel, it was just our style. The staff was super inviting and friendly when we arrived, the rooms were perfectly sized and the location is FANTASTIC. Super cute hotel with boutique feel, tastefully decorated and at a great price. The breakfast was awesome considering it was included and the rooftop was adorable. When it started pouring rain... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Taking care of details is always impportant, that´s why we always take good care of them. We are glad that you enjoyed your stay and really hope to see you back soon. We will make sure to have a beautiful decorated and neat room ready for you, and a delicious traditional breakfast for when you wake up. See you soon! More 

Melbourne, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 23, 2015

We loved being close to the beach, on the main street and within walking distance of everywhere we wanted to visit. The rooms were clean, the staff friendly and helpful, but the standout was the breakfast. The roof top restaurant was delightful and the food was wonderful and included in the room cost. What a treat. Great price and great... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We think that when you visit Mexico, that´s what you want to taste, mexican food with mexican history. Our kitchen staff always cook diferent delicious tradicional dishes the way our moms cook them. We want you to taste tradition all the way and we want you to feel part of our huge family. We hope that you come back soon! More 

New York, New York
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 18, 2015 via mobile

My husband and I stayed here for 4 nights on the first leg of our Mexico trip. Everything about this hotel was great. The girls at the front are super helpful with anything you need, the man working in the front (Daniel- I think was his name) always opened the door for you when you came in or left. The... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for your comment. We are glad that you had a great time during your stay at Casa Ticul, All our staff works very hard everyday to make all our guests feel confortable and at home all the time. All we want is to see you happy, and we are glad that we did just that with... More 

Hong Kong, China
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 3, 2015

Tucked away on the edge of 5th Avenue, its location can be a bit of an issue if you do not enjoy walking - most attractions including dive shops are down towards 2nd-8th street and Casa Ticul is quite a few blocks north (38th street). It has an excellent restaurant close by, La Cueva del Chango, but most other restaurants/shops... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are glad that you had a time during your stay in Playa del Carmen. We are located at the north end of fifth ave, so we are walking distance to pretty much everywhere you would like to go. Most people enjoy walking on fitfth avenue since it is itself one of the main attractions of Playa del Carmen, but... More 

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