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Hotel Casa Ticul

Certificate of Excellence
Avenida entre calle 38 y calle 40 lote 8 | Zacil Ha, Playa del Carmen 77710, Mexico
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Hotel Casa Ticul
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Hotel Casa Ticul
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598 reviews from our community

Traveler rating
    406
    150
    33
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27
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

One knows a hotel is excellent when one feels like home. What a great way to serve hospitality, perfect location, great features, comfort, and on top of all that very good price considering what it offers . I've stayed edad in this hotel 3 times since I began visiting Playa del Carmen. Casa Ticul's proximity to the beach was the... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for taking the time of writing such a nice review on us! We are glad that you feel like home, since thats our goal. We want all our guests to be part of our big family! We hope to see you soon! :) More 

Victoria, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for 7 nights. The hotel is at the north end of 5th Ave, which made for a nice change, as it was very quiet, and yet very close to all the excitement if you wish to be part of it. We arrived quite late but were greeted by the the night manager and bell boy. Our bags were brought... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We want to thank you so much for taking the time and write so many good things about us! We all love our job and always make our guests part of our big family! The kitchen, cleaning, and reception staff hope that you come back soon to be trated the way you deserve and pamper you everyday! :) More 

Grande Prairie, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel last week for 5 nights. My boyfriend had stayed here plenty time before as he is a regular in playa but being an AI girl before I was a little leary. Well I must say I was presently surprise. First we had room 23 it was amazing. Located on ground floor at the back of... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for taking the time on writing a review on us! We are sorry that we didn´t have a room for you for your last two nights, but next time call us ahead and we will do all we can to have a room ready for you, it is always a pleasure to have returning guests! See... More 

New Orleans
Reviewer
4 reviews 4 reviews
4 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently booked a solo trip to Playa del Carmen. After reading several reviews, I booked a King single at Casa Ticul. This charming place exceeded all my expectations. My flight was delayed and I didn't arrive until almost midnight but they were waiting for me and greeted me by name. This was the first of many pleasant surprises over... More 

Was this review helpful? Yes 1
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for your review! We are glad that we were able to meet you expectations. We are always happy to pamper our guests in any way we can so you can feel at home. Because we want you back, please let us know next time you want to come to PLaya del Carmen so we can offer... More 

Austin, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean, comfortable, accommodating, friendly and helpful staff, great location, reasonable prices! you can't go wrong! I have gluten allergies and they provided gluten free items for me at breakfast. Paola, the sales manager emailed me right away when I had concerns and put my mind at ease, she's wonderful! We had never been to this area before and wasn't sure... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Our guests are always very important to us and we are happy to accomodate any food alergies or preferences you may have. We are always happy to help pur guests feeling like home and well taken care. We really hope to see you back soon! More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

This is a lovely ,delightful ,clean, boutique hotel.It is in a a great location , we will definitely stay here again.It is close to all the action in downtown playa del carmen but not in the center of the little town, so its not very noisy. Its perfect and very clean and bright very comfortable beds too. Delicious breakfast in... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We want to thank you very much for your opinion and specially for letting us become part of your family! We love to take care of our guests the best way we can, by giving you a great breakfast, taking care of your requests, anticipating your needs, etc. We really hope to see you back soon!! :) More 

Washington DC, District of Columbia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Choosing a hotel felt like a blind date, one never knows until one stays there.. What made the stay special is certainly the kindness and professionalism of the staff, they make you feel at home right away. The hotel well deserves its 3 stars, the room was comfortable, clean, great shower. Breakfast was a different treat every day thanks to... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are glad that you enjoyed your stay with us! We always like to give the best of us to all our guests! We love to see our family growing everyday, we hope that you have the opportunity of comming back soon. More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for five nights, our first experience of Mexico ever. Lovely hotel, fantastic staff everywhere at the hotel. They were always eager to help, offer you a cup of coffee, answer your questions about PDC. Clean, cosy, and simple in a good way. Breakfast on the rooftop was great, lovely girls talking care of you. The entrance to... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for your comments about our hotel, we are happy to hear that your visit to Mexico was a pleasant one and you got a great impression of us. We always do our best to make you feel relaxed and at home, thats just the way we mexicans are... lol. We want to see you back! Reserve direct and... More 

Brazil
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 20, 2015

Positive: - Very kind Staff ! Nice location big and nice room! - They have three partners on the beach so we can have beach facilities very nice Negative: - the room we stayed in was bad located Number 8, dont stay in this room because Is on the way for everybody so there was people passing all the time... More 

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for staying with us, We are sorry that you had a loud room and we will be happy to give you a room where you feel more confortable next time. Our staff in the kitchen are always trying really hard to make breakfast better everyday and are always happy to help you find anything you need. We hope... More 

Broomfield, Colorado
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 16, 2015

For the first part of my stay in the area, I was with a friend at a luxury hotel in Puerto Aventuras. The vibe in that gated community, although friendly, is just a bit too contrived for my taste. The second half, I was traveling alone, my second time in Playa del Carmen, my first time at Casa Ticul. I... More 

Was this review helpful? Yes 2
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

we are really happy that you enjoyed your stay. We work really hard to make our guests happy and feel like home. We are really looking forward for you to come back and visit us! :) More 

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