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Hotel Casa Ticul

Certificate of Excellence
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Quinta Avenida entre calle 38 y calle 40 lote 8 | Zazil Ha, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Hotel Casa Ticul
Hotel Casa Ticul
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693 Reviews from our TripAdvisor Community

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Halifax, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband & I just returned from our trip to Playa del Carmen. We stayed at Casa Ticul for 3 nights and it was wonderful. We had reserved a deluxe king room. The concierge emailed me ahead of our trip to ask if we had any room preferences. I asked for a quiet room. We stayed in room 21 which... More 

Helpful?
Thank NMack29
Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed 5 nights in this hotel. It was conveniently located on Quinta but towards the less touristy end. The staff was welcoming and knowledgable. They gave us some great recommendations to eat off of the beaten path. We also really enjoyed the provided morning breakfast. We looked forward to the "daily special". There was a bar... More 

Helpful?
Thank Beachgrl2313
Perth
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The rooms are very clean. It's located on 5th Ave which is the heart of Playa. Walking distance to all the restaurants clubs etc. I had a room with my partner, and some friends had a room for 3. We were both situated in different parts of the hotel. There are no elevators on our half of the hotel which... More 

Helpful?
Thank Michellehammo
Mexico City, Mexico
1 review
1 of 5 stars Reviewed 2 weeks ago

omg-worst experience ever-hotel was more than okay-clean-but-across the street is a new start up restaurant blaring hard core techno music all day and all night. Ibringt is impossible to enjoy your stay. Feel sorry for the owners of this beautiful hotel. They will loose their investment soon because of the noise from this mediocre bar/restaurant.

Helpful?
Thank 411samanta
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are very sorry of your disapontment with your stay at Hotel Casa Ticul. For further trips that you plan to Playa del Carmen, we recommend you not to choose a hotel in the area of 5th ave, since the bars,restaurants, and people walking on fifth ave generate noise that could be annoying to some people and not for others.... More 

Boston
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Have been coming to Playa del Carmen for over 15 years. Been to all inclusives in the past but have been staying off 5th Ave in smaller boutique hotels for the past 6 or 7 years. This has been by far my most enjoyable and comfortable stay ever. Love the location and even more, LOVED my room. It was a... More 

Helpful?
1 Thank DonnamarieBoston_MA
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your comment!! We are really happy that you enjoyed your stay with us! We will be waiting for you with our arms wide open, remember that this is your house. See you soon! More 

Evanston, Illinois
Level Contributor
60 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You enter the Casa Ticul from Quinta Avenida -- the busy pedestrian mall that is the center of tourist life in Playa del Carmen -- and find yourself in a different world, with rooms at various heights and directions surrounding two small pools. Our room up stairs at the back proved to be a pleasant refuge from the bustle and... More 

Helpful?
1 Thank Bob4er
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for your comment. We are really pleased that you had a great time here at Casa Ticul. As you mentioned, we only have the wi fi available in the commun areas such as the pools,the lobby and the roof top. We hope that you come back and stay with us! See you soon! More 

Lexington
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hotel Casa Ticul is located at the north end of 5th Avenue, which is a street that is blocked off for only foot traffic. I had arranged airport transfers through the hotel before I arrived. The driver parked the van and helped me to carry my bags to the hotel. Check-in was fast and easy and a gentleman helped... More 

Helpful?
1 Thank Stephenie S
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for your comment! It is great to hear that you had a very nice vacation with your daughter. We are always working very hard to be better, we already talked to the kitchen staff and what happened is that during the holidays, some days like 24th, 25th, and 31st of December breakfast was served a little... More 

Arlington Heights, Illinois
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here recently and loved it. First of all, the location is great. It's right on 5th avenue but it's on the North end of town which we really like. There's still a lot to do and it's close to everything but it's not as crowded and loud as the South end. There's a cafe Ah... More 

Helpful?
Thank JenThor
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for your comment. We are very happy that you had such a great time staying with us! The way the Hotel is designed is not fitted for children, thats why we do not allowed children under 16. We hope to see you back soon!! More 

Boston, Massachusetts
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 6, 2016 via mobile

The hotel was right on Quinta Avenida. There was no noise from any construction - they have finished the work they were doing. The rooms have comfortable beds, and a dehumidifier which is important in Playa. We stayed in a room that was facing the inner courtyard and it wasn't noisy at night. The breakfast is simple, and if you're... More 

Helpful?
Thank Livia D
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for your opinion! We are always working to make our guests feel welcome and at home. We hope that you make us you favorite place while in Playa del Carmen, and we hope to see you back soon! Thank you! More 

St. Petersburg, Russia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 2, 2016

This was our honeymoon trip and the hotel staff congratulated us with the bed decorations! Also it was my birthday on the second night of our stay, they forgot it but on the next day the maid also make our bed with decorations! I am not hurt about this day later congratulations! The staff really tried to please you and... More 

Helpful?
Thank Lena_Bond
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for your comments. We always try to make our guests feel special and we love to show it with simple details like room decorations :) For our breakfast, we always have a mexican special, but if you like eggs, or omelets for breakfast our cooks are happy to make them upon request, we don´t share the... More 

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