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Hotel Casa Ticul

Certificate of Excellence
Avenida entre calle 38 y calle 40 lote 8 | Zacil Ha, Playa del Carmen 77710, Mexico
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Hotel Casa Ticul
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Hotel Casa Ticul
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608 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Apex, North Carolina
1 review
5 of 5 stars Reviewed 5 days ago NEW

as advertised; good location, good breakfast, clean, comfortable bed, good shower and friendly, helpful staff. close to all activities and restaurants. used beach passes to la palapa and all went well. a good time and I will return!

Was this review helpful? Yes
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We are really happy that you had suc a great timeat Casa Ticul. As you said, we are lucky enough to be at the end of fifth avenue, where all the restaurants and shops are close enough to walk, but far away so you can relax and have some quiet time. We always like to pamper our guests with a... More 

Boulder, Colorado
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great little boutique hotel, located just beyond the edge of all the chaos of the Av 5 walking mall (but still totally close enough to access it easily). Casa Ticul is VERY well run, very low-key, very comfortable. The staff was very polite and accommodating without ever feeling intrusive. We felt absolutely safe and comfortable here. Guests... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

In name of all our staff, we want to thank you for such a great revieew! We try our best every day and work hard so our guest can have everything they need to enjoy a great vacation. We always like to make our guests feel like home away from home, and we love to pamper them with special organic... More 

Seattle, Washington
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Well the title says pretty much all of it - the hotel management claims that they can't control the work crew as they have a MAGIC paper from the municipality allowing them to do heavy construction from 11:00PM - 5:00AM every night until the project is finished. To my question how long it will take, was told "maybe a month,"... More 

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yoyo68, Director General at Hotel Casa Ticul, responded to this review

Definitely the comment to the hotel is out of place. We, Hotel Casa Ticul, didn´t have knowledge of the premit that the town of Solidaridad (Playa del Carmen) gave to make some repairs on fifth avenue. When the managment of Hotel Casa Ticul found out about the situation on Friday at 11 pm, went to the hotel to try to... More 

Wroclaw, Poland
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

7 nights, double room, excellent breakfast, friendly staff, sense of seurity, perfect localisation - close to the sea and the 5th avenue. In a word - great experience. Casa Ticul made my first stay in Mexico.

Was this review helpful? Yes 1
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your opinion! We are happy that you had a great vacation. We like to say that we have the perfect location since you are close to the beach, right on fifth, but far enough from the noise and crowd of downtown. We hope to see you back soon! More 

Raleigh, NC
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great find in PDC. Gracious hospitality and comfortable accommodations. All the staff was very helpful and knew the true meaning of hospitality.Excellent value especially with the fantastic full breakfast served on the rooftop. Stayed in room 13 which had a great king bed and large shower. Cute décor. Might have rooms in the section further back off the road that... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for your review. We enjoy our job and we do everything we can so you can enjoy your stay with us. We do offer access to 3 walking distance beach clubs where you can enjoy the sun. We hope that you come back soon, and when you do ask us for the new rooms of Muna... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at Casa Ticul for four nights and everything was brilliant. The room was small but comfortable, with all the necessary amenities, clean and new. The breakfast is good, served in the terrace with very nice view and music. The hotel is located on fifth avenue, close to everything but not in the middle of the buzz so you... More 

Was this review helpful? Yes 1
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for taking the time on writing a review on us! We like to treat our custumers just as if they were part of our big family. We like to take care of our guests all day starting off with a great breakfast that we are happy to serve you. We are very fortunate on being at the end... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

One knows a hotel is excellent when one feels like home. What a great way to serve hospitality, perfect location, great features, comfort, and on top of all that very good price considering what it offers . I've stayed edad in this hotel 3 times since I began visiting Playa del Carmen. Casa Ticul's proximity to the beach was the... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you for taking the time of writing such a nice review on us! We are glad that you feel like home, since thats our goal. We want all our guests to be part of our big family! We hope to see you soon! :) More 

Victoria, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for 7 nights. The hotel is at the north end of 5th Ave, which made for a nice change, as it was very quiet, and yet very close to all the excitement if you wish to be part of it. We arrived quite late but were greeted by the the night manager and bell boy. Our bags were brought... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

We want to thank you so much for taking the time and write so many good things about us! We all love our job and always make our guests part of our big family! The kitchen, cleaning, and reception staff hope that you come back soon to be trated the way you deserve and pamper you everyday! :) More 

Grande Prairie, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 17, 2015

We stayed at this hotel last week for 5 nights. My boyfriend had stayed here plenty time before as he is a regular in playa but being an AI girl before I was a little leary. Well I must say I was presently surprise. First we had room 23 it was amazing. Located on ground floor at the back of... More 

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yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you so much for taking the time on writing a review on us! We are sorry that we didn´t have a room for you for your last two nights, but next time call us ahead and we will do all we can to have a room ready for you, it is always a pleasure to have returning guests! See... More 

New Orleans
Reviewer
4 reviews 4 reviews
4 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 11, 2015

I recently booked a solo trip to Playa del Carmen. After reading several reviews, I booked a King single at Casa Ticul. This charming place exceeded all my expectations. My flight was delayed and I didn't arrive until almost midnight but they were waiting for me and greeted me by name. This was the first of many pleasant surprises over... More 

Was this review helpful? Yes 2
yoyo68, Director de Relaciones con Clientes at Hotel Casa Ticul, responded to this review

Thank you very much for your review! We are glad that we were able to meet you expectations. We are always happy to pamper our guests in any way we can so you can feel at home. Because we want you back, please let us know next time you want to come to PLaya del Carmen so we can offer... More 

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