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Hacienda Tres Rios

Travelers' Choice award winner
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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Ranked #66 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars Reviewed November 30, 2010
KTSunny SAINT PAUL
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3,186 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hacienda Tres Rios
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SAINT PAUL
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed November 30, 2010

We stayed at the Hacienda Tres Rios from Nov. 13 – Nov. 20. This was our first stay here, actually first stay at any resort associated with Sunset resorts, though we first purchased in 2002. That year we also bought into Palace Resorts, and have stayed at several of their resorts through the years, mainly because we spent more and... More 

Was this review helpful? Yes 5
Edmonton, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 25, 2010

Let me first start off by saying that I had a lot of apprehension about staying at this resort after I had paid for my entire 10 day stay at Tres Rios in advance. We travelled from January 2 to 12, 2010. The negative reviews of that time had to do with time share sales, the beach, and the food.... More 

Was this review helpful? Yes 5
Stamford, CT
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 22, 2010

We stayed here because our friends were getting married, and this is where they had their wedding activities. If we stayed any place else we would not have been able to 'hang out' other than the wedding activities, so since we didn't have much of a choice, we decided to stay here. Upon check in they had us in a... More 

Was this review helpful? Yes 4
tinton falls, nj
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 16, 2010

I found the hotel to be absolutely beautiful and the rooms clean and beds so comfy..all that down!! All the grounds were clean and the staff could not be more accomadating..anything you needed they would get for you. Eric the pool concierge and Shawn the golf concierge went over the top to make myself and 4 other girlfriends have a... More 

Was this review helpful? Yes 3
Tifton, GA
Top Contributor
62 reviews 62 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed November 12, 2010

First off the bat, My wife and I and several other couples have been taking a fall vacation to the Cancun/Riviera Maya area for twelve years and haven't missed a year. So, I feel qualified to rate this resort in comparison to several others in the area. And, in fact, I felt so "taken advantage of" by Hacienda that I've... More 

Was this review helpful? Yes 7
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest, We thank you for taking the time to share your detailed experience with others and your nice comments about our property, rooms, food, beverage and service. Regarding your comments relating to the dining options, we offer a variety of specialty restaurants such as Italian, Mexican, French and Asian as well as 24 hour room service, turning each meal... More 

boston
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2010

We returned this year for another adventure at Tres Rios. We were very happy with the improvements from last year to this year. The beach was nicer and their were more things to do. We loved the service from our friend, Sammy, he is great. We loved the wine and tequila tastings. We like the new dinner show with the... More 

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Tacoma, Washington
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 10, 2010

I have mixed feelings regarding this stay. It is mixed with some real treasures and some real dudes. Miguel Sotelo in the dining room was wonderful. He took great care in selecting our meals. He is an asset to the resort. Another great addition is the young staff. Particuliarly Corey, Jennifer, and Montego in the field activity's. They were great... More 

Was this review helpful? Yes 1
Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2010

This was our second visit and we were as stunned by the service and beauty as our first visit. Sammy yet again was the man and looked after us again. All the staff make this place a truly amazing place to stay. Angel, Justino and all the other servers, Carlos, Osiris and the memory makers team make it a highly... More 

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toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2010

I had a wonderful time at Hacienda Tres Rios. I found unusual things to do and appreciated their attention to ecological concerns. The service was excellent and the food was great. The rooms were very large, very clean and the staff all very helpful.

Was this review helpful? Yes 1
Saugus, California
1 review
5 of 5 stars Reviewed November 4, 2010

Bought a timeshare there. It's really great. Private, romantic, quiet, very nice. Service is excellent... Food is good. Cabanas to sleep overnight on the beach. A few pools - a river that ran right under our balcony, the jungle on the other side, and the ocean across from the river. The best of all worlds..

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