Hacienda Tres Rios (Riviera Maya/Playa del Carmen, Mexico) - Resort (All-Inclusive) Reviews

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Amenities:

Beach Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#21 Romantic Hotels in Playa del Carmen

#29 Top resorts Hotels in Playa del Carmen

#29 Luxury Hotels in Playa del Carmen

#38 Family Hotels in Playa del Carmen

#40 On the Beach Hotels in Playa del Carmen

Price Range: $$$

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more less

Reservation Options:: TripAdvisor is proud to partner with Hotels.com, Olotels, Travelocity, BookIt.com, Splendia, Agoda, Amex, Otel, Cheap Tickets, Expedia, HotelsClick and Priceline so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: Hacienda Tres Rios Hotel Playa Del Carmen; Hacienda Tres Rios Hotel; Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

Write a Review

1,573 reviews from our community

See which rooms travelers prefer - 344 traveler tips

reguereca

El Paso, Texas

1 review

“Great !!!”

Reviewed May 22, 2013 NEW

i loved the service staff I had, everyone was so friendly specially Joaquin, Pablo, Toño,Elva, Carlos and Veronica from il forno Pizza. I also would like to congratulate and thank Luis de la Cruz, Juanita, Alba, Williams. Suemy, Alejandro, Nataly, Edilberto, Yadira Ramirez, Miguel Cutz, Marcos Cuevas, Alfredo, Oliver Sanchez, Christian, Javier Zelaya and Miguel Pedroza that staff was so... More

Was this review helpful? Yes 1

Problem with this review?

Ak2k84

“Great resort even better massage”

Reviewed May 22, 2013 NEW via mobile

Sandy from the spa does a great massage and would highly recommend one and if you book it on a Monday you get 2 4 1 on back shoulder massage for $66 great service for the money!!!!! Would recommend if you come to Mexico to stay at this resort great service and really good food.

Gordon S

New York City, New York

“Held hostage at Tres Rios”

We were literally held hostage by the staff at Tres Rio. They tried to scam us with their timeshare, then when we did not buy one they tried to increase the charge for our room and refused to honor their confirmation. Then, when we wouldn't pay more money, they changed the locks on our room, then had a dozen staff... More

Was this review helpful? Yes 5

Mallory T

Los Angeles, California

2 reviews

2 helpful votes

“DO NOT STAY HERE! This place is a SCAM! SCAM! SCAM!”

This place is a scam at every level, including all the positive reviews you will find on Trip Advisor. The hotel has an office called "Share" where they have people write positive reviews in-house and control everything people post. Also, even if you were told you do not have to go to a presentation when you book the rooms, the... More

ROGELIO O

Toronto, Canada

“4angels rm.2003”

Reviewed May 21, 2013 NEW

“Had an amazing week,We are very happy we stayed at Hacienda Tres Rios and would definitely return, rooms are spacious & clean. Service- From checkin , Leticia & Erica E-concierge and Luis who unselfishly offered to go w/ me & my 4yr. old for kayaking so my daughter could experience this was above &beyond . Travelling with a kid can... More

Dear Guest: Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering a great service with a great smile. We are also glad to read that you were able to rest and left the hotel rejuvenated and happy. Come back soon, it will be our pleasure to... More

kurtieswife

Grand Rapids, Michigan

Reviews in 2 cities

1 helpful vote

“greatest staff ever!”

it started as we arrived at the resort! Silvestre(macho) greeted us with a wonderful warm smile and great sense of humor! absolutley loved the pool and the excellent service we recieved from Bautista, olga,and all of the staff! pablo and staff made the best pizzas ever! Eduardo was beyond wonderful at the grill! he made us feel like royalty!the resort... More

kkeating11

London, Canada

“Wonderful resort, excellent service”

I spent the past week with my cousin and her three children 4, 6 and 8 years old, at this resort and just have to say it was a tremendous vacation. Our room was clean. The service was excellent from the moment I arrive to the time I left. The food was great. We enjoyed 24 hour room service, several... More

H R

Ocean, New Jersey

“Gorgeous place, wonderful staff, good food, terrible beach”

We went as a couple- both 42, both adventure travelers/partiers. So we get to this gorgeous place and it blew us away. New, fresh, clean, beautiful. Well thought out, from lighting to layout to eco - engineering. Love the sustainability aspect of it in the Mexican emerging marketplace. We really enjoyed the pools (no swim-up bars, just ask a passing... More

Was this review helpful? Yes

cwolt59

Glendale Heights, Illinois

“acknowledgment of Excellence”

First I want to let you know the names of the people I feel delivered nothing less then 6 star service: Rosalie SPA,Gustaco Consuelo sports bar, Santos restaurant grill, Gabriela ama de llavs,Consuelo sports bar, Gregorio, Matega front desk and a special notice goes to Silvestre the bell man for helping me and my guests to get a ride to... More

J D

Mississauga, Ontario, Canada

“Excellent Vacation”

My family plus 3 other families (total 12 people) stayed at the HTR from May11 to 18th, . The resort is amazing, very new/modern. Facilities and rooms are clean and spacious, pool is clean and warm, lawns are manicured. The fresh water rivers and cenotes add such a unique touch to what Tres Rios is about. GOOD FOOD plus Great... More

1-10 of 1,573 reviews

« 1 2 ... 158 »

Trendy Iberostar Grand Hotel Paraiso 2,125 reviews	Family-friendly The Royal Playa del Carmen 6,337 reviews	Romantic Sandos Playacar Beach Resort & S... 4,302 reviews	Luxury Banyan Tree Mayakoba 744 reviews
ABS:HotelCheckRates-d647536?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d530483?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d153378?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d1218761?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell

Sunset Fishermen Spa & Resort 368 reviews	Grand Velas Riviera Maya 739 reviews	Playacar Palace 1,372 reviews	Maya Villa Condo Hotel & Beach C... 191 reviews
ABS:HotelCheckRates-d275866?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d1204526?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d155824?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d1488864?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero

Fairmont Mayakoba 907 reviews	The Royal Haciendas 909 reviews	Secrets Maroma Beach Riviera Can... 4,797 reviews	El Taj Oceanfront & Beachside Co... 571 reviews
ABS:HotelCheckRates-d574376?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d651166?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d1007582?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d659080?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero

Hacienda Tres Rios Resort (All-Inclusive), Riviera Maya/Playa del Carmen, Mexico

Hacienda Tres Rios

1,573 reviews from our community

Flexible dates? Try different dates for Hacienda Tres Rios

Been to Hacienda Tres Rios? Share your experiences!

Hotel Summarization (Beta)

What travelers say

What travelers search

Additional Information about Hacienda Tres Rios

Owners: What's your side of the story?

Related hotels...

Browse nearby

Explore Playa del Carmen

Hotels around Playa del Carmen