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Hacienda Tres Rios

Travelers' Choice award winner
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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Ranked #62 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Haley E
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3,269 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

Alejandro( on the entertainment staff) made my vacation! The week started off slow because of the lack of people at the resort but Alejandro's lively and energetic personality made my stay very enjoyable and not dull for one second!

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Bangor, Maine
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The resort is amazing. The staff is fantastic, helpful and friendly. Cony from the pool bar was great. There is so much to do and see in one location. I would recommend bringing snorkels. There is snorkel tour included which was wonderful but you must return the snorkel once you get to the beach. The Sense tour was simply amazing.... More 

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New York City, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

Our vacation was salvaged because we switched hotels and came to Hacienda Tres Rios. It offered all the amenities I look for while vacationing. The staff members were welcoming and accommodating. The rooms were pristine and the beds and pillows were conducive to getting a good nights rest! The food was excellent and suitable to all palets. Activities on the... More 

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1 review
4 of 5 stars Reviewed 4 days ago NEW

the service was incredible, we spend a week there and with not complains, Kids Club is a great option for kids, they have a lot of fun activities. Restaurants are ok, i think there should be more option in the menus and better quality of the food but there are some really good options.

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Macon, Georgia
1 review
4 of 5 stars Reviewed 4 days ago NEW

The facility was beautiful from the building to the many pools to the ocean. The service was great. It is all inclusive so you never worry about activities, food or drink. That said, most of the food was pedestrian at best, except for two of the restaurants, Asian and Italian. The activities were great from snorkeling or kayaking down one... More 

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Moncton , NB
Top Contributor
104 reviews 104 reviews
23 hotel reviews
107 helpful votes 107 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Very Mixed Reviews on this place , So please take the time to read all I have to say before booking, or if you've already book , please call and confirm. I stayed here from March 29 - Apr 5 / 2015. I Booked my vacation to the Hacienda Tres Rios back in Dec 2014 . My Wife found this... More 

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League City, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

I have so many great things to say about our stay at this hotel. The staff is absolutely wonderful and always eager to please. I especially want to thank the following people: Gregorio Saledad, Gilberto (Chefs table), Luis Ama D Llave, Janet Silveria (Casa Las Isils), Noberla (Room Service), and Ramon Gonzalez (Food and Beverage). We spent one wonderful week... More 

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Missouri
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4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

There were even more activities (loved the Zumba and Salsa dance lessons pool-side in the afternoon). Swimming and snorkeling in the Cenotes were daily activities as well as Aquaerobics—we have to exercise to make up for all the delicious meals and snacks! LEO and YVONNE as well as TONY were all very good Activity Instructors, making each activity entertaining and... More 

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Tipton, Indiana
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My 2 kids (14,12) my husband my father and his girlfriend spent a week at the Hacienda Tres Rios. We had a good time. Unfortunetly, there was one glitch that is going to stop me from giving this hotel and Excellent or very good rating because for 5 of our 7 days there - i was super stressed out due... More 

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Moundsville, West Virginia
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3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second visit to Hacienda Tres Rios and I can't wait to go back. In my opinion, this is far and away my favorite resort. I have visited many four and five star resorts now, but Tres Rios has it all. From the finest buffet, to the best swimming hole, the cleanest beach, and first class service, this... More 

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