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Hacienda Tres Rios

Travelers' Choice award winner
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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1 room 1 guest
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Hacienda Tres Rios
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3,594 Reviews from our TripAdvisor Community

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    830
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1,660
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (730)
Date | Rating
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  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3594)
  • Mar-May only
    (1099)
  • Jun-Aug only
    (974)
  • Sep-Nov only
    (622)
  • Dec-Feb only
    (899)
All months
San Antonio, Texas
2 reviews
4 of 5 stars Reviewed today NEW

From start at airport, pickup well arranged though our flt. Was 2hr. Late. Attention to all details. Alejandro at beach, Herman at the grill. Geranamo are Mexican restaurant, Ana Paula at the concierge desk, Adrian/ Rodrigo/ Victor at butler desk. A true 5 Star resort. Private beach.

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Mississauga, Canada
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The Hacienda Tres Rios is a well appointed resort with luxurious furnishings .. room that I shared with my daughter, contained 2 queen sized beds and a sofa bed .. large bathroom and Jacuzzi outside the room on the deck .. lots of activities on the compound and at least 5 eating places / restaurants .. El Alebrije is my... More 

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Maywood, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

In August 2015 my husband and I went to Hacienda Tres Rio Resort in Mexico for our honeymoon. The resort was beautiful. Every thing was right there from your daily activities to tonight entertainment The se

Was this review helpful? Yes 1
DavidZCancun_Mexico, Gerente at Hacienda Tres Rios, responded to this review

Dear Kimberly: We are so glad to know that you have appreciated our property, all the staff and our services. We are deeply thankful that you will keep unforgettable memories about your honeymoon. We hope to have the pleasure of welcoming you back on your next trip to hacienda Tres Rios. More 

Southbury, Connecticut
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just returned from an 8 day stay with our 2 young sons and their grandparents and were very happy that we had chosen Hacienda Tres Rios. We had made the reservation for a Los Portales Family Suite and a Mangrove Junior Suite back in February [check out their frequently offered specials that offer great discounts] and had asked for... More 

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DavidZCancun_Mexico, Gerente at Hacienda Tres Rios, responded to this review

Dear Guest: We are so glad to know that you have appreciated our property, all the staff and our services. We are deeply thankful that you will keep unforgettable memories about us. We continuously endeavor to go beyond our guest’s expectations, so it is rewarding to hear that these efforts are noticed. I shall ensure that all of your kind... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

It was an amazing experience and the kids club is one of the greatest things for you kids.it is very safe and the food at the buffet was the best improvement is also needed at the Mexican restaurant. In the kids club they also cover all activities for the kids in the resort.

Was this review helpful? Yes 1
DavidZCancun_Mexico, Gerente at Hacienda Tres Rios, responded to this review

Dear Guest: We appreciate your friendly comments for us, Our Guests are the foundation of our existence and with your excellent comment, it makes us feel that our efforts in attention and service meet and exceed your expectations. It is very important for us that our guests have a unique and unforgettable experience. We are looking forward to welcoming you... More 

Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 3 days ago NEW

I tried doing some research on their website before going.. The opening and closing times for the restaurants were wrong, what night the restaurants are closed were wrong, and the themed nights were wrong as well. To make matters worse, there are only 4 restaurants and the buffet did not have a good selection. The food was subpar at best.... More 

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DavidZCancun_Mexico, Gerente at Hacienda Tres Rios, responded to this review

Dear Guest: We are very disappointed and saddened to hear that you experienced inconsistency in terms of service. Please rest assure that this is being addressed immediately as we are known for our warm friendly service throughout the hotel however we seemed to have fallen short of this in your case. Please accept my most sincere apologies. We are working... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The stay was great! I must give special mention to Alejandra with the Kids club. I am very particular with my children and Alejandra was just absolutely amazing with them. Our children got to do so much more at the resort with Alejandra. Lidia from the buffet restaurant was also amazing. The service from these two ladies were fantastic. However... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW

Loved the food, the service, every employee doing everything to make us happy. Special thanks to Arely (great coffees every time), Mr. Reyes and the animation staff (Helaman and Conrado)... You have to take advantage of the special suppers (Luna Maya, Chef's...) and the Sense Adventure tour: it's a must! We hope to come back soon!!

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Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Back to Tres Rios for my 4th visit, off to a wonderful start. Our concierge, Barbara was fantastic, great smile and sense of humor and of course very helpful. We had dinner in Alibrije with excellent service from Geronimo Ortiz. Finished the day with a chocolatini from the martini bar and then music trivia with Alejandro and friends who were... More 

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London, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

A large group of us descended on the resort from several countries. This resort is large enough to capture the interests of everyone, yet small enough to easily stay in touch with everyone. The staff is amazing, and they work hard to make sure you relax. Gregorio worked the pool off the Grill nearest to the hotel. Our first request... More 

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Hotel Review Summarization

What travelers say

  • Very good(22)
  • Room service(21)
  • Mexican restaurant(16)
  • Time share(16)
  • Sports bar(11)
  • Very nice(10)
  • Ocean views(6)
  • Beach bed(6)
  • Chef Oscar(5)
  • Pool area(5)
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Two Bedroom Suite (124)

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Other (17)
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