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Hacienda Tres Rios

Travelers' Choice award winner
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Best prices for: 1 room 1 guest
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Hacienda Tres Rios
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Hacienda Tres Rios
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3,319 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Weymouth, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

Let me preface this by saying I joined trip advisor just to review Hacienda Tres Rios. When I was planning my wedding and honeymoon, my in-laws had always told me they had a time share here. Since I had never been to Mexico, I jumped at the opportunity to come here after I got married. We arrived on May 5th... More 

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Santa Barbara, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

My husband and I were there on May 01-10, 2015, loved everything, everyone that works there are very nice, they are always smiling and greeting you, they all do a great service. Our concierge Alex was very helpful. The service was exceptional. The resort and surrounding are beautiful. Our room was spacious and beautiful, had Jacuzzi at the balcony, we... More 

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

There's nothing like driving up to Hacienda Tres Rios, after traveling on airplanes all day and hear, "Welcome Home!". Yes indeed - it was a year since we had been here last. Another great week at Tres Rios! We truly love coming home to Tres Rios! This time was more about just relaxing, as we spent every day but one... More 

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Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Georgeous resort, fantastic service, awesome views from our 3rd floor room, nice assortment of restaurants on the property. Poolside and beachfront relaxing was very comfortable and the food and drink service was top notch. Nice entertainment in the evenings as well. We did all-inclusive for a few days, and not AI for the rest of the week. They came to... More 

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Pereira, Colombia
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel is great, it has some much nature around. There are many fun activieties to do. The food is awesome and there is very special people like Samuel Avalos who is the greatest waiter in the world. The whole experience was completely off the hook

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Love the calm scenery everything is well kept. The Service is excellent thanks to Samuel Avalos for an excellent service as a waiter. I highly recommend this hotel for the best experience. The rooms are very spacious I spent about four days and room service was also excellent along with the food and staff members.

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1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed in this amazing hotel for 5 days and had the best vacations ever. The service, rooms, food, staff, views and room service was exceptional. I highly recommend the best server Samuel Avalos which made made my stay even better. He provides a standard of service that is way better and excellent. This hotel provides both fun and relax... More 

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Mexico City, Mexico
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Traveled here for business, as I was attending a nearby event and most everything else was booked. I cannot comment on the grounds and activities because I didn't spend much time in the hotel during the day, but was motivated to write this review because of the service. Upon leaving, I was very glad I hadn't come on a family... More 

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Mexico City
Top Contributor
149 reviews 149 reviews
24 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Hotel is an old Hacienda very well kept and maintained, traditional. After two years we returned to this hotel and the opinion was confirmed: I like this place. The staff is really helpful and polite. This time our Concierge was Ana, what a job!!! Nice, polite, helpful, proactive. The waiters and waitress know their job and besides they are... More 

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Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived in Cancun at 6:30 am and arrived at Hacienda Tres Rios by 8:00 am. Due to our early arrival, our room was not ready but we were able to get our AI set up, have a coffee at the Patisserie, eat breakfast, and get changed so we could spend time at the pool and beach before getting settled... More 

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Amenities