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All 199 Playa del Carmen hotels

Hacienda Tres Rios

5.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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Ranked #54 of 199 hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed yesterday
statesidescouse virginia
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2,599 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (536)
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English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

stopped for 7 nights,enjoyed the stay ,Playa Del Carmen is very nice this was are 4th time in this area,we have always enjoyed it ,we normally stay at the riu palace mexico,which is nearer to 5th avenue ,this hotel has a different theme being all by itself you need to take a taxi everywhere ,but if its just sun and... More

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Sandstone, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

Our third time and will be back next year. The beautiful setting of Tres Rios is a must to visit! Seeing familiar faces in the restaurants, beach and pool make the vacation. Top of our list is Miguel C, then Enrique S at the grill and the fun team at the beach, Joel, Mau and David.....we look forward to seeing... More

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Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed 2 days ago NEW

I've visited "all inclusives" before, but the staff and service here make it special! Look for Mirsa to greet you at the buffet: Samuel (to serve often serve you food and/or drinks on the dead run!); and many others; within a couple of days they'll know you by name AND your food/drink favorites! Enjoy yourself!

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Houma, Louisiana
1 review
4 of 5 stars Reviewed 2 days ago NEW

The resort is beautiful. The landscaping, pools, beaches, fiesta and carribean dinners, The Grill and Pizzaria, and sports bar were all a lot of fun for my entire family. The waiters were all very accommodating and friendly especially Ernesto and Caesar. They worked so hard to serve all 17 of us on our days at the pool and beach. They... More

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Binghamton, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

We love this place it was our fourth time there we consider it our second home! The staff are excellent & attentive. We had five chef special cooked meals this time and they were superb!! We were certainly treated well couldn't have asked for much more. Our butlers took great care of us we had a great time! I can't... More

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Hibernia, New Jersey
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

No beach access at all, pool area was ok nothing amazing, Food was pretty good, very friendly people. Staff communication wasn't the best. Housekeeping was pretty good though. You need to make reservation in advance to enjoy the activities otherwise you are stuck doing nothing. Hacienda tres Rios is a nice resort unfortunately I won't come back to this location... More

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Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We hellad excellent service: Specially from Carlos and Erick at the bell boy station, and all the butlers at la Herencia condos. Also the landscape in the resort is really beautiful, specially the seaside area; where the rivers meet the sea. The jungle is also a nice place to visit. The "cenotes" and the "sense of nature" tours is a... More

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New York City, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

I took my family to Hacienda Tres Rios and we had a really fantastic and memorable holiday. I have to make a special mention for some of the fantastic people who worked so hard to look after us ........... from Leo and Orlando keeping us all busy, to the amazing pool waiters Ruben, Cony, Alberto and Victor, the ladies who... More

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We came to tres rios with a group of 24 and I have to say, they did a great job accommodating us during our stay. Here's a little bit of advice if ur going with a big group, don't wake up in the morning and try to book activities for all. Make reservations in advance. That said we did get... More

Was this review helpful? Yes 1
Quincy, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The staff was excellent, very clean resort. Our room was very comfortable for a family of 4. It was nice to come back to your mid day to a surprise snack awaiting you. House keeping left wonderful surprises for the kids on their beds every day.

Was this review helpful? Yes 3
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hacienda Tres Rios 5*
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#27 Top resorts Hotel in Playa del Carmen #28 Luxury Hotel in Playa del Carmen #37 Family Hotel in Playa del Carmen #37 On the Beach Hotel in Playa del Carmen #50 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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