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All 200 Playa del Carmen hotels

Hacienda Tres Rios

4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Ranked #57 of 200 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Soly0928 Pearland, Texas
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2,653 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (548)
Date | Rating
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English first
Pearland, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed on the west side of the building , on the top floor and the view and room was fantastic. We enjoyed the grounds the food and the pools. The snorkeling was great. Kayaking was ok but too short. The beds on the beach are a must. The wait staff outside were so good . I liked the choices... More

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Pittsburgh, Pennsylvania, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Our family loved the Hacienda Tres Rios Hotel. It was very lovely. The Pools beach ares were magnification. Ours rooms were big and very clean. The food was presented beautifully. the my favorite restaurants were the Mexican Alebrige and the Italian one. I was not a big fan of the Asian restaurant there the service was not very good and... More

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We own at this resort and it is very beautiful, great food, drinks, activities, rooms, and service but i don't like that you have to buy all inclusive. We don't eat or drink $100 a day each! We'd probably come more if you could opt out of the all inclusive thing.

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bmiranda
Contributor
18 reviews 18 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was the first time we stayed at this timeshare my cousin just purchase . We expected the same room that the sale person show us the time we did the tour but we got a room that need update, broken glass window , shower had no water presure and no view. We try complaining but did not help. The... More

Was this review helpful? Yes 1
Tucson, Arizona
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent a wonderful week in June at Hacienda Tres Rios. Our check- in was fast, but our room was not available.So we hung around the lobby drinking their healthy green juice and beer, and eating pastries.Thanks Ulises:) While waiting for our room, Andreina welcomed us back. She and Ingrid provided excellent concierge service during our stay. Thank you ladies!... More

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Somerset, Kentucky
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I came to the resort with our two college-age daughters and I have to say, it was the best annual vacation we've ever had! Every need was taken care of, sometimes before we thought we needed it! From our excellent concierge Ingrid, to our favorite breakfast/beach waiter Darwin, to our waiter at the impeccable Mexican restaurant Gregorio,... More

Was this review helpful? Yes 2
Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The place is a great place to have a good quite time. You will have a great time at this property. I would recommend Leonardo as your concierge, great guy. The entrainment team did an amazing job. Food is really good, the beach is really nice, the hotel team in general is always smiling a helping in any way they... More

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Livonia, Michigan, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Compact, great food, good location to see the area. The service staff was great. After the first day or two Manual and Pablo and Merysa greeted us by name and took the time to pay attention to what our needs were. The room service food was the some of the best quality. We trave to this area often. If you... More

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Fairfield, California
1 review
4 of 5 stars Reviewed 1 week ago

We came to this place last june for my 40th bday and i had the best time with my family!The place was very cozy and family oriented. The food was great and friendly staff. The kids and I really love the cenotes ( water sink hole)i think this was the best spot out there!!! The beach was ok! The weight... More

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San Diego, California
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here about 4 years ago and thought it was the "cream of the crop" as far as the food, amenities and service (I was very impressed back then and that's why I returned). Back then, the resort had just started and they were still updating some of the areas. When I stayed this last time, I was disappointed... More

Was this review helpful? Yes 4
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#28 Top resorts Hotel in Playa del Carmen #29 Luxury Hotel in Playa del Carmen #38 Family Hotel in Playa del Carmen #39 On the Beach Hotel in Playa del Carmen #50 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
Number of rooms
273

Questions & Answers

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3 questions

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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