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Hacienda Tres Rios

Travelers' Choice award winner
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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3,518 Reviews from our TripAdvisor Community

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Traveler rating
    2,022
    804
    341
    166
    185
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1,610
1,148
31
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (718)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3518)
  • Mar-May only
    (1099)
  • Jun-Aug only
    (898)
  • Sep-Nov only
    (622)
  • Dec-Feb only
    (899)
All months
2 reviews
5 of 5 stars Reviewed yesterday NEW

The room was large and nicely decorated. The bed was very comfortable with a feather bed on top as an added treat! We traveled with 2 children ages 10 and 8. They loved the Kids Club and adored Alejandra the kids club staff. The Kids Club activities were diverse with arts and crafts as well as sports, swimming, and playing... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have been to many different resorts in Mexico and this one is definitely the best, I have been to Tres Rios twice now and both times were great but this past time was even better than the first. The food and environment in general are always good but this time Alejandro made sure my family and I were constantly... More 

Was this review helpful? Yes 1
Anaheim, California
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

At Hacienda Tres Rios, Restaurante Alebrije stands out as the pinnacle of culinary art. Our waiter, Gerardo gave us meticulous service. He is by far the best server at the resort. He delivered two filets cooked to perfection, and generously provided us with drinks on the house. Greeting us graciously as we entered, Gerardo took our picture in traditional Mexican... More 

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Our family had a very nice stay. I would stongly recommend this hotel. Love the fact that the all inclusive is optional. The entire staff is very very friendly and everything was nice and clean. The only thing I wish they offered was a little more to pick from for the all inclusive. The bar close to the pool closed... More 

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5 of 5 stars Reviewed 4 days ago NEW

The quality of the resort was top notch. The staff was professional and the service they provided was excellent. Special mention to Gerardo @ Alebrije Restaurant and tour guide Jonathan K. Their service made our vacation extra special.

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Denver, Colorado
5 of 5 stars Reviewed 6 days ago NEW

I love Tres Rios for its beautiful campus and environmentally responsible practices, but on this trip, it was the winning friendliness and skills of the Activities team that made my week. First, I got a Spanish lesson from Christian, re-introducing me to the language on my first day. Spanish lessons continued each morning with other great instructors, such as Alejandro... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Gerente at Hacienda Tres Rios, responded to this review

Dear Guest: We are more than happy to hear you had such an excellent vacation experience and that you took the time to commend us for our environmental friendly practices which we strive to keep true to. Our staff works hard each day to ensure our guest’s expectations are exceeded and that we can provide a great service with a... More 

Portland, Oregon
5 of 5 stars Reviewed 6 days ago NEW

Arley, who worked in Cafe Paris, was always very sweet. She made my stay extra special as she was always willing to share stories with my brother and I, each time we stepped in for some cappuccino or treats. I am grateful for her kindness and advice. I will not soon forget her. Thank you Arley :)

Was this review helpful? Yes
DavidZCancun_Mexico, Gerente at Hacienda Tres Rios, responded to this review

Dear Guest: We are happy to hear you had such an incredible vacation experience and we are thrilled to hear our staff was so pleasant. We hope to see you again very soon during your next vacation. More 

Pottsville, Pennsylvania
5 of 5 stars Reviewed 6 days ago NEW

This is a beautiful resort. When you arrive, the staff steps right in to make your stay as relaxing as possible. The lobby is gorgeous and our room was nice and clean. Comfortable bed made it hard to get up in the morning. The food was delicious. There are plenty of activities for all ages and 2 beautiful pools. My... More 

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1 review
5 of 5 stars Reviewed 1 week ago NEW

The patisserie is fantastic especially Arleny who does magic with cappuccino. The butlers Rinaldo helped us greatly with bicycles and making services seamless. The Mexican restaurant is always the best and breakfast is superb! We highly recommend if you enjoy the concept of eco park and not focused on concrete jungle. The beach is not great, but the management has... More 

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DavidZCancun_Mexico, Gerente at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your lovely comments, we value guest feedback and will be sure to pass your comments along to our staff who will be more than happy to hear their hard work is appreciated. We are looking forward to your next visit. Kind Regards More 

Corpus christi, tx
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I paid my inclusive fees 4 months in advance and they had no record of it, made it a hassle at check in and again at check out. The people are mice but the record keeping is awful. This place is extremely nice, has good service, and friendly people. There are great activities on site and many more to do... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Gerente at Hacienda Tres Rios, responded to this review

Dear Guest: We are delighted to hear you had such an excellent vacation experience and please rest assured we will share your lovely comments with our staff who will be thrilled to hear they had such a positive impact on your vacation experience. We are sorry about the hassle with your reservation, we are working very hard this year on... More 

Hotel Review Summarization

What travelers say

  • Very good(22)
  • Room service(21)
  • Mexican restaurant(16)
  • Time share(16)
  • Sports bar(11)
  • Very nice(10)
  • Ocean views(6)
  • Beach bed(6)
  • Chef Oscar(5)
  • Pool area(5)
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2,489 photos of this hotel

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Room/suite (217)
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Bathroom (13)
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Adults' Pool (18)
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Amenities (6)
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One Bedroom Suite (85)
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Studio (47)
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The Hotel (110)
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Two Bedroom Suite (124)

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Pool/beach area (3)
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Hotel & grounds (5)
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Room/suite (3)
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Other (17)
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