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Hacienda Tres Rios

Travelers' Choice award winner
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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Ranked #64 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Jeffrey B Lumberton, New Jersey
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3,202 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lumberton, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

The rooms were nice, maid sevice very good, Butlers were excellent especially Julio Waiters: Enrique Sanchez and Gregioro were excellent at restaurants, service on the beach and at the pool Omar did a very good job with our segway lesson and tour Ivonne did a very nice job doing the wine tasting since the real presenter did not show up... More 

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Miami, Florida
1 review
4 of 5 stars Reviewed yesterday NEW

Our family of 4 spent our spring break and travelled with two different couples both of which were being enticed to join t hotel's time-share program, and thus received a much better price on their stay (they had to attend a 3 hour presentation)...which is the only thing which annoyed me about the hotel...you see a lot of people having... More 

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Lake City, Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My wife and I have made an annual trip to Tres Rios since about one year after they opened. We have returned to Tres Rios because we always relax and enjoy the time there, tremendously. All of the employees have been welcoming and thoroughly spoil us. Some of them bear mentioning: Gregory in the cafeteria has been around for the... More 

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DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for coming back to Hacienda Tres Rios. It is always a pleasure to be your host. Come back soon, remember your private Mexican retreat awaits you. More 

San Diego, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The hotel rooms are nice, but the beach, the pools, the rivers to kayak and snorkel and especially the people are what make the place special. You can't walk into town but there are good restaurants and buffet all over the property. Lovely coffee shop too! Great wildlife: saw coati (relative of a raccoon), agouti, iguanas, fish, etc. Every day... More 

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DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments specially on our staff whom we are proud of and thank you on their behalf. Your nice words encourage us to continue working with "A great service, A great smile". Come back soon remember your private Mexican retreat awaits you. More 

Austin, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

My family and I had a great time at our stay last week at Hacienda Tres Rios. The hotel itself if pretty nice, although the walls are pretty thin and our room had a few problems from the beginning like the lock didn't work on the porch but that was quickly fixed. There was plenty of activities to do including... More 

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DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments, specially about our staff whom we are proud of and thank your on their behalf. Come back soon, remember your private Mexican retreat awaits you. More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful week at Tresrios. The Butlers were outstanding and were committed to making sure we had a memorable experience. The service they provided was excellent... always willing to help. Julio, Emmanuel and Miguel were absolutely the best.

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Binghamton, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just got back from our 4th trip to Hacinda Tres Rios. We had a great, relaxing week, meeting old friends and new. We met with Rafael Ramirez to go over our account, and had a nice time catching up over a delicious breakfast. We started every morning with a walk through the mangroves, visiting the cenotes. Alejandro talked us into... More 

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Mexico City, Mexico
1 review
5 of 5 stars Reviewed 5 days ago NEW

I loved taking my vacations here because i had almost everything in the same place. Besides the hotel had many activities in order to keep us always having fun. Our concierge Ingrid was so nice with us,and in our room everything was allright thanks to Angel. And at the restaurenta i real la apriciate to recieve the kindness of Gregorio

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Kansas City, Missouri
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 5 days ago NEW

While I expected good food and acceptable service based upon the reviews I'd read on the property I love it when my expectations are surpassed. Yes the property was beautiful and impeccably maintained but the greatest surprise was the level of service and kindness we experienced from the staff. Arely's latte art is as good as any I've seen in... More 

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Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

We spent two weeks at Hacienda Tres Rios in March 2015 and thoroughly enjoyed our vacation. There is lots to do every day. The activities staff, and especially Leo, go out of their way to make your stay enjoyable. The aquafit and dancing classes were a great way to spend some time by the pool. The service in the buffet... More 

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