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All 199 Playa del Carmen hotels

Hacienda Tres Rios

4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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Ranked #57 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 1 week ago
RichardDjr Brooklyn,
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2,746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zapopan, Mexico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We went on a trip to Cancun, Riviera Maya and Playa del Carmen and stayed at several hotels in distinct categories. We wanted to have at least one of our stays to be in one "luxurious" hotel and we chose Tres Rios, hooked by the Eco Park activities. Terrible decision. First, at arrival, after checking in, they had us waiting... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. First of all we would like to apologize for not being able to fulfill your expectations. Our guest satisfaction is our main concern and your feedback enable us to review our standards and procedures in order to assure the quality and service we have become known for. More

Brooklyn,
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hacienda Tres Rios is among my favorite of all Mexican locations. I have been visiting Mexico since 1983 and have made 30+ trips. Of these trips 8 or so of these I've stayed at Tres Rios. I have always had a great, relaxing visit. The service staff is fantastic. On my latest trip I was the recipient of great service... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to share you experience on Tripadvisor and for your loyalty. It is always our pleasure to be you host and your words inspire us to continue giving "a great service, a great smile". Come back soon, remember your private Mexican retreat awaits you. More

Los Angeles, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I look forward to traveling to Tres Rios every other year. I have the best waiter Gregorio who always looks out for me. He always remembers me each time that I have been at the resort. He is very attentive and makes sure that I have all of the drinks and foods my heart desires. Loved the Paris Cafe- Arely... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are glad to learn you have enjoyed your stays with and this time was not an exception. We appreciate your nice words about our staff whom we are proud of and we thank you on their behalf. We also apologize for the misunderstanding in the Food & Beverages communication. Follow up is... More

Escondido, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The property is even more lovely in person than in the pictures. Many people contributed to making our stay one of the best ever. Great rooms, good variety in restaurants, food, activities. All inclusive optional for non-members is a great alternative. Overall, the complaints one might have are very few and don't take away from the great value one gets... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for considering Hacienda Tres Ríos a Paradise. Next time you visit us remember to take our SenseAdventure activity, an exclusive experience at Tres Ríos and delightfully exhilarating. Take a guided exploration of select areas in the nature park while blindfolded to heighten your other senses. This magical journey through nature is... More

Biddeford, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We enjoyed Tres Rios in September 2014, the weather was great for sitting on the beach where our attentive butler Julio Rodriquez planned many surprises to make our stay memorable. Our room was decorated in balloons for my husband's birthday. We enjoyed daily decorations of swans, turtles and other towel creatures! Julio made all our reservations for us! We enjoyed... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for sharing your experience at Hacienda Tres Ríos. Your nice comments encourage us to continue providing "a great service, a great smile". Next time you visit us remember to treat yourself to a spa vacation and benefit from modern spa technology and Mayan wisdom at Ya´ax Ché Spa. More

Boston, Massachusetts, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Tres Rios is elegant but more "understated" than many of the Cancun and Riviera Maya mega-resorts. If you are looking for a resort where the staff is falsely kind and obsequiously faun over you, this is not it. It is however much more in tune with the local ecosystem (yes, I know that may not be possible for any large... More

Was this review helpful? Yes 3
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for considering Hacienda Tres Rios a resort with “Great value and great service”. Next time you visit us, remember to 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells), home to 120 species of plants and 90 species... More

Franklin, TN
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't know where to begin--we has such a relaxing vacation. I am an RCI junkie traveling all over the place and I have to say this is my favorite resort so far. This was our first all-inclusive which we took for 5 of the 7 days...was well worth it. I don't drink, but love to eat and participate in... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to share your experience on Tripadvisor and considering Hacienda Tres Rios a beautiful property and your favorite resort so far. Your nice words encourage us to continue providing "a great service, a great smile". Come back soon, remember your private Mexican retreat awaits you. More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This was my first time at tres rios. I vacationed to Mexico multiple times and stayed at different resorts. THIS RESORT IN PARTICULAR IS AWFUL. At first everything looked beautiful upon arrival .. We were greeted with drinks and given a great room. Tried a restaurant that evening and was also good. The second day we were here we headed... More

Was this review helpful? Yes 3
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to write your review. We sincerely appreciate all feedback. Our schedules mentioned are correct and as common practice in the industry we have procedures in place to ensure and monitor that our schedules are executed as advertised. We sincerely apologize and will make every effort to ensure we comply with our schedules... More

Okinawa, Japan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I scored this trip as a time share presentation gift. We were blown away by how amazing the food was. The breakfast buffet in the morning was fabulous and Gregorio was our waiter every morning. He was so nice and gave us such a great service. The Italian restaurant was by far my favorite and we ate... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for considering Hacienda Tres Rios a beautiful resort. We are glad to learn you had a great vacation. We would also like to apologize for the service given by the Residence Club Concierge and we are sharing your comment with them so they can give follow up in order to avoid... More

Chicago, Illinois, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We have been going to Tres Rios one or two times a year for the past four years. We usually stay at la Herencia. Diana, Julio and Miguel always make our stay extra especial. I also love Rosario at reservations. She calls back right away and always tries to find ways to accommodate all my reservations needs. Our three kids... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to share your experience on Tripadvisor. It is always our pleasure to be your host and we always look forward to your yearly visit. Next time you visit us, remember to take our Segway Tour and see the nature park, nursery and beach on this two-wheeled self-balancing battery-powered electric vehicle. More

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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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