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All 200 Playa del Carmen hotels

Hacienda Tres Rios

4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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Ranked #60 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Tera H Roberts, Wisconsin
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3,111 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Roberts, Wisconsin
1 review
5 of 5 stars NEW

The staff were always very friendly and helpful, rooms were well taken care of. Resort itself was beautiful. I really liked the option of different eateries, food was fabulous, delicious in flavor. Loved the variety of foods served each day at Islas servers Luis and Enrique were outstanding with amazing personalities. Service at the Bell box Erick was on top... More 

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Barrie, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

A very beautiful resort, well groomed and kept up to par. Service is very good from everyone working there. Some individuals show extra care and give excellent service, here are a few to mention: Enriche Sanchez - all restaurants, Arely - Paris café, entertainer Michel and Tony, Josefina at the Spa, Limberg at Restaurant Alebrige and Capitan Rodrigo at Restaurante... More 

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Bronx, New York
1 review
2 of 5 stars Reviewed 2 days ago NEW

the first 4 years we are happy going to this place. we look forward going to this place every year not until this year we wind up in a filthy room not exactly what we bought.if you are an owner who does not upgrade they forget you and not treated nicely if you have a black bracelet they treat you... More 

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Riverside, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

This is a beautiful resort with nice restaurants and spacious rooms. The list of activities was endless however due to our short stay we only participated in snorkeling & kayaking with Conrado, who is an excellent guide There was also nightly entertainment ranging from a Michael Jackson show to circus performers in the show room. One of our favorites was... More 

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Henderson, NV
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We are here with 7 other women to celebrate three birthdays. We were to have rooms adjoining but no such luck. Food is so so! Drinks are awful. They do not know how to make drinks and pass off cheap liquor when you are to get premium. They gave us rooms facing mangroves. Can see absolutely nothing from our balcony.... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The host Michel did an outstanding job hosting the bicycle tour, Mexican night and tequila volleyball. He is very friendly and over all does a great job. The resort itself is very beautiful and offers a lot of things to do. We enjoyed our stay very much.

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Calgary
1 review
4 of 5 stars Reviewed 4 days ago NEW

Lots of activities here! All the things you can do in the tres rios and cenotes is free of charge even if non-all inclusive and its easy and fast to book. Snorkelling, kayaking, bicycling, catamaran, yoga, Pilates, water aerobics, beach and pool volleyball, sushi making and training in the gym. Special shout out to Mich, Manuel, Carlos and Tony who... More 

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Rochester, New York
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for the 1st time last week with my wife and 3 little ones. Aside from a reservation misunderstanding that was eventually straightened out, it was possibly one of the best vacations we've ever taken. The grounds and hotel accommodations are simply amazing and the staff puts a great deal of effort in the upkeep. There are many activities... More 

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Lisle, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our first time on vacation in Mexico and Hacienda TresRios was very nice. It is close to Playa deCarmen, only a 300 Pesos taxi ride, about 20 minutes. Our service was fine and most of the meals were average to good. We did have a special dinner near the beach with Juan Sotelo as the waiter. He was... More 

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Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 5 days ago NEW

We arrived after a long red eye flight to the lobby of Hacienda Tres Rios. As we waited almost an hour in line to check in, we spoke to Motega and were told that the hotel didn't have our reservation. Due to the long line he passed us along to Roberto in Guest Services. We waited to speak to him... More 

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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#29 Top resorts Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#41 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen

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