We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Hacienda Tres Rios

4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Hotel amenities
Save Saved
You added Hacienda Tres Rios to your Saves list
Hacienda Tres Rios
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
80%
Ranked #55 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Joanne C Biddeford, Maine
Write a Review

2,730 reviews from our community

Traveler rating
    1,591
    599
    265
    133
    142
See reviews for
1,240
922
21
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (558)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2730)
  • Mar-May only
    (854)
  • Jun-Aug only
    (719)
  • Sep-Nov only
    (477)
  • Dec-Feb only
    (680)
All months
Biddeford, Maine
1 review
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed Tres Rios in September 2014, the weather was great for sitting on the beach where our attentive butler Julio Rodriquez planned many surprises to make our stay memorable. Our room was decorated in balloons for my husband's birthday. We enjoyed daily decorations of swans, turtles and other towel creatures! Julio made all our reservations for us! We enjoyed... More

Was this review helpful? Yes
Boston, Massachusetts, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Tres Rios is elegant but more "understated" than many of the Cancun and Riviera Maya mega-resorts. If you are looking for a resort where the staff is falsely kind and obsequiously faun over you, this is not it. It is however much more in tune with the local ecosystem (yes, I know that may not be possible for any large... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

This was my first time at tres rios. I vacationed to Mexico multiple times and stayed at different resorts. THIS RESORT IN PARTICULAR IS AWFUL. At first everything looked beautiful upon arrival .. We were greeted with drinks and given a great room. Tried a restaurant that evening and was also good. The second day we were here we headed... More

Was this review helpful? Yes 1
Okinawa, Japan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I scored this trip as a time share presentation gift. We were blown away by how amazing the food was. The breakfast buffet in the morning was fabulous and Gregorio was our waiter every morning. He was so nice and gave us such a great service. The Italian restaurant was by far my favorite and we ate... More

Was this review helpful? Yes
Chicago, Illinois, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

We have been going to Tres Rios one or two times a year for the past four years. We usually stay at la Herencia. Diana, Julio and Miguel always make our stay extra especial. I also love Rosario at reservations. She calls back right away and always tries to find ways to accommodate all my reservations needs. Our three kids... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I were looking for a quiet, relaxing vacation away from it all and we found that at Tres Rios. The facilities were 1st class with excellent restaurants and tremendous service. There was a variety of activities available, but you could also lounge by the pool and read a book. We would especially like to recognize Leo &... More

Was this review helpful? Yes 1
Charleston, South Carolina
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Coconut Diving Center on site was great. Restaurants were good (AWESOME CIVICHE!) and Gregorio and the staff at he buffet were very accommodating. Room accommodations were excellent. The beds on the beaches were so relaxing and the Cenotes were gorgeous.

Was this review helpful? Yes 2
Mexico City, Distrito Federal, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I thought at firts it was a normal travel, but I was terribly wrong. The service all include was awesome, the meal, the rooms and the personal they were so splendid. The man who did serve to us was so nice and humble, his name is Antonio, from the Area 1 & 2. Even the location of the Hotel is... More

Was this review helpful? Yes 2
Plano, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

In August 2014 our daughter got married at Hacienda Tres Rios. We had 120+ guests with many staying at the resort for several days. In addition to the wedding and reception on the beach, we also had the rehearsal dinner and a bridesmaids/ladies brunch at HTR. Each and every event was executed to perfection by HTR. The food, the service,... More

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My stay at the resort was the best so far of all my vacations so far to other countries from my homeland Trinidad. The staff was helpful and very pleasant despite the language barrier.. The rooms were exquisite and lovely. And the activities offered by the hotel was entertaining and a lot of fun like bike riding snorkeling etc. The... More

Was this review helpful? Yes 1
Do you own or manage Hacienda Tres Rios?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hacienda Tres Rios? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Priceline, Otel, Booking.com, Prestigia, Odigeo and Agoda so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

1,734 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1727)
Viewed
Pool/beach area (428)
Viewed
Hotel & grounds (280)
Viewed
Family/play areas (24)
Viewed
Room/suite (191)
Viewed
View from room (76)
Viewed
Dining (138)
Viewed
0:16
Videos (1)
Viewed
Business center/function rooms (3)
Viewed
Bathroom (12)
Viewed
Other (574)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (3)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay