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All 199 Playa del Carmen hotels

Hacienda Tres Rios

5.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Ranked #57 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
dutchdecor Calgary, Canada
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2,610 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (538)
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English first
Calgary, Canada
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were here in July 2014 for two weeks with our two kids aged 12 and 14. We snorkeled in the Cenotes, sailed the Catamaran, Kayaked in the river, swam in Ocean the pool and the estuary. The activities at this all inclusive will keep you busy for a whole week or in our case 2 weeks. We did only... More

Was this review helpful? Yes 1
Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Had a great experience at Hacienda Tres Rios. Traveling with 2 toddlers is tough but Guadencio was so helpful with the kids during meal times and catered to our every need! Loved the hotel overall though the internet speed is quite slow.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

After 3 trips to Cancun and 7 other all inclusive stays at several other Countries, this was by far my worst trip ever!! Yet My MOST expensive!!! From the moment I walked in, I felt so unwelcomed. Room was not ready until after 5. Took our own luggage up because we were hot and our room was finally ready ,yet... More

Was this review helpful? Yes 2
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at the hotel the past July 4th weekend for 6 nights. The highlights of this hotel are the sensorial tours, kayak tours, and the little beach just next to the river (senote) exit. The facilities were ok; not luxury but I think appropriate and clean. Our room was large with ajacussi on the balcony and the 2 pools... More

Was this review helpful? Yes 2
Las Vegas, Nevada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for 6 days and loved it!!! It was my first time doing an all-inclusive will definitely do it again. The service we received was above and beyond, especially from Wilberth. He was our waiter on 2 nights and his service was amazing. We were celebrating a birthday and arranged a dessert for us and a round of drinks... More

Was this review helpful? Yes 4
Annandale, Virginia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This resort is plain average, even the concierge are mediocre, the beach on the property is mediocre (nothing like the pictures), the service is also mediocre other than at the restaurants on the property. The highlight of our trip was at the Alebrije Restaurant, where the food and service where world class, and meeting fellow Chef Olga Nidia closed our... More

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

stopped for 7 nights,enjoyed the stay ,Playa Del Carmen is very nice this was are 4th time in this area,we have always enjoyed it ,we normally stay at the riu palace mexico,which is nearer to 5th avenue ,this hotel has a different theme being all by itself you need to take a taxi everywhere ,but if its just sun and... More

Was this review helpful? Yes 2
Sandstone, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our third time and will be back next year. The beautiful setting of Tres Rios is a must to visit! Seeing familiar faces in the restaurants, beach and pool make the vacation. Top of our list is Miguel C, then Enrique S at the grill and the fun team at the beach, Joel, Mau and David.....we look forward to seeing... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for considering Hacienda Tres Ríos for you annual getaway. It is always our pleasure to be your host and we appreciate on our staff whom we are proud of and we thank on their behalf. Next time you visit us remember to live a Ya’ax Che Spa experience and relax, refresh... More

Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I've visited "all inclusives" before, but the staff and service here make it special! Look for Mirsa to greet you at the buffet: Samuel (to serve often serve you food and/or drinks on the dead run!); and many others; within a couple of days they'll know you by name AND your food/drink favorites! Enjoy yourself!

Was this review helpful? Yes 2
Houma, Louisiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The resort is beautiful. The landscaping, pools, beaches, fiesta and carribean dinners, The Grill and Pizzaria, and sports bar were all a lot of fun for my entire family. The waiters were all very accommodating and friendly especially Ernesto and Caesar. They worked so hard to serve all 17 of us on our days at the pool and beach. They... More

Was this review helpful? Yes 1
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hacienda Tres Rios 5*
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#27 Top resorts Hotel in Playa del Carmen #29 Luxury Hotel in Playa del Carmen #37 Family Hotel in Playa del Carmen #38 On the Beach Hotel in Playa del Carmen #50 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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