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All 200 Playa del Carmen hotels

Hacienda Tres Rios

4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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Ranked #62 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Michael H Solon, Iowa
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3,093 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Solon, Iowa
2 reviews
5 of 5 stars NEW

This was our second year in a row! We love this place! A special thanks to Ana who managed the beach area where we hung out. Yolanda and Rosario who gave us the best "couples" massage. Adrian, our butler who was always so helpful. And Peter, the excellent rooftop bartender who waited on us daily. He found and returned the... More 

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Albany, New York
1 review
3 of 5 stars Reviewed 2 days ago NEW

We were here the week of Feb.14 to the 21st of 2015 and we were not as happy. We have been going here with my freinds and families for 4 years already and this was the worst stay we had. Our rooms smelled musty,the food definitely not as good as it was ,you can witness people fighting over cabanas because... More 

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DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are sorry to learn we were not able to fulfill your expectations this time and we apologize for that. Our guest' satisfaction is our main concern and your feedback enables us to review our standards and procedures in order to assure the quality we have become known for. More 

Houston, Texas
1 review
2 of 5 stars Reviewed 2 days ago NEW

The hotel itself is very nice, with great surroundings and nice installations. However, the service is an absolute horror. First we had to wait for 45 minutes to register because they only had one person available at check-in. After finally checking in, they gave us the wrong room. Had to wait an additional 30 minutes to get the correct room.... More 

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DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We would like to apologize for the misunderstanding at the reservation area. Your feedback enables us to review our procedures in order to assure the quality and service we have become know for. More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had an amazing time at this hotel which was very clean and beautiful with absolutely incredible hospitality. We had the pleasure of experiencing such great service; everyone who works at this hotel really works so hard to meet all your needs and make your time there the best possible. The food is great especially the outdoor pizza; it is... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Jesus Arjona 'chef' is the best!!! Amazing food, amazing service... AND they accommodated my celiac disease and offered gluten free options :) I had steak and they cooked it perfectly. Even with the language barrier they had the chef visit the table and ensure i would be safe. If you visit TresRios... see Chef Jesus Arjona!

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1 review
5 of 5 stars Reviewed 3 days ago NEW

A nice gem situated on a 326 acre ecological area of the Mayan peninsula. The hotel staff/butlers couldn't do enough for you! We were so spoiled... I didn't want to go home!! Nothing is ever perfect but I noticed that when suggestions were made the people there tried to make it right. I won't go into details as they were... More 

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La Romaine
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is one of the most beautiful hotel I have ever been to. We stayed in the junior mangrove suite, which included a jacuzzi and we even got free wifi throughout the hotel. The food, desserts and drinks was endless. You must try the outdoor pizza and also the Mexican restaurant. The rooms was very comfortable, the pool was very... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Best service I have had. This is our 3rd time here. Very good variety as far as food and drinks. The rooms are magnificent and any request you have is met. Sandy and Tony in the spa did an amazing massage. Luis and Antonio were great waiters, Can't say enough about this resort!

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Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a beautiful, clean resort with lots of amentiteis and wonderful staff and service. They offer regular activities (yoga on the beach was a great way to start the day!), food was endless and tasty (chef's special dinner with Gustavo Vallejo and Gilberto was a highlight!), and natural beauty (secluded beach, snorkeling/kayaking in clear water in the rivers or... More 

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Neenah, WI
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Overall, a great vacation. Rooms and grounds were clean and well-maintained. Staff were friendly and eager to please. Food was good, a few occasions of less-than stellar service, but only minor issues. The outdoor pizza spot was great. The beach was lovely, but the pool was cold. We had issues with the wifi service. My favorite part was the nature... More 

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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#41 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen

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