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Hacienda Tres Rios

Travelers' Choice award winner
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Hotel amenities
Hacienda Tres Rios
Best prices for: 1 room 1 guest
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Ranked #66 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed today
rtoniett Brantford, Canada
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3,179 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (653)
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Brantford, Canada
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed today NEW

Just amazing. Every wish was granted. Food was delicious. The butler service was unbelievable. Tried to get to all the activities but there are just too many. Nothing but good things to say about this place.

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Willimantic, Connecticut, United States
Top Contributor
54 reviews 54 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our first time coming to Mexico and staying at this hotel. The check in process was alright. We arrived a bit early and any other hotel we've stayed at has let us for the most part check-in. Not here, When they say 3 pm, they mean 3 pm. We asked several times if we could get in sooner... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Just had dinnner at alebrije restaurant at the hacienda tresrios with my girl friend . Was an absolutely amazing dinner and survive thanks to our waiter gonzalo . I highly recommend going . Very impressed.

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Vancouver, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Our family fully enjoys the warmth and friendly hospitality of many of their staff. It feels like a luxurious home. The facilities are tastefully and beautifully maintained with all its natural beauty surrounding. Particularly we want to give our recommendation to Mr. Gerardo at the Kotori Restaurant for his excellent service. He well attends to our needs before we even... More 

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Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

I travelled to the Mayan Riviera with two girlfriends for a birthday celebration and we stayed at the Hacienda Tres Rios thru an RCI exchange. I believe the process was fairly smooth as far as booking the room and we enjoyed the flexibility of 'optional AI' during our stay. We alternated days spent at the resort with AI, with non... More 

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Pittsbugh,PA
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is not my first review of this property, but is an updated version. We are owners at Tres Rios; we love it so much that we want to keep coming back. It is beautiful, restful, and fun, with great food and accommodations. The first week we took our daughter, and the second week we were joined by friends. Both... More 

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Franklin, New Hampshire
1 review
4 of 5 stars Reviewed yesterday NEW

1)We received a phone call at home before our vacation and was told if we waited to buy the all inclusive we would pay $190 per person-per day...but if we pre-pay it would be $120 per person-per day. We talked to people, once we arrived at the resort...they waited until they were on the property and then got the all... More 

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Vancouver, Canada
Top Contributor
52 reviews 52 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hacienda Tres Rios has 6 restaurants and 2 bars. We want to give our appriciation to Mr. Gerardo who served us at Kotori restaurant(Japanese food). He gave us very welcome and great service. We, family of 4 had great dining.Thanks, Gerardo.

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Guadalajara, Mexico
1 review
4 of 5 stars Reviewed 2 days ago NEW

The resort its very nice, they really take care about the mantainance of the rooms and allways do the best claenig the rooms, Cony the waitress of the pool was very attentive and smiling, Ivone from the activities staff made us have an ameazing time at the resort, she's fun and charming, the same as jhonatan he's a great guy,... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

We spent a leisurely, pampered week and thoroughly enjoyed ourselves. The facilities were well maintained, the staff well managed and attentive to the needs of its guests, and the restaurant food was varied, well-prepared, and a good value.

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