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All 199 Playa del Carmen hotels

Hacienda Tres Rios

4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Ranked #57 of 199 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Karen J
  • Reviews (2,667)
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2,667 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (550)
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English first
2 reviews
4 of 5 stars Reviewed yesterday NEW

My husband and I returned from our stay at hacienda tres rios yesterday. One word... 'awesome´ experience. The hotel was very clean, great ambience, lots of activities, excellent food and service from their very competent staff. I loved visiting the spa daily and I must mention the supervisor (didn't get her name :( ...sorry) she was very accommodating. Also, my... More

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Dallas, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Good food, beautiful hotel, great beaches, who could ask for more. In addition, the massage facilities were stupendous, I highly recommend Josefina for the massage that includes the lymphatic draining. Also, the morning yoga/pilates classes offered by Manuel really started the day out right. Best vacation ever!

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New York
1 review
4 of 5 stars Reviewed yesterday NEW

I have been A member for 25 years a great company. The staff is great from chef Oscar to head captain Sammy, Mario who i no for 20 years and jaquin and gregory. I only wish the beach was as nice as the one in the royal sunset. The only problem i ever had there is with the room when... More

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Trinidad and Tobago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I was recently a guest of Hacienda Tres Rios. We visited the Alebrije Resturant and the Barman's (Teo) skills in bartending, his service and affable personality was par excellence. His quality of mixed drinks were of a superior quality compared to other bars in the hotel.

Was this review helpful? Yes 1
Cancun
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I went there for my birthday and they really treated me very well. before I came Jorge Perez treated me very well in Reservation. They made me feel special. They sent me gifts and I felt really at home. Gina Mora received me at the front desk with a special surprise for my birthday and she treated us really well... More

Was this review helpful? Yes 1
Huntington Beach, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We took a couples trip (sans kids). It was wonderful! The hotel is beautiful, very clean and beautifully decorated. Greeted with smiles and Buenos dias all day long. Food was great! Pool was great!! All the staff were friendly and helpful. I would highly recommend this to anyone who wants to get away

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you had a great time and enjoyed your stay at Hacienda Tres Ríos. Next time you visit us, remember to treat yourself a Ya’ax Che Spa Experience and relax, refresh your mind, rejuvenate your body and cleanse your soul. More

Port of Spain, Trinidad
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family and I took advantage if a special that was offered. In return for a good all inclusive rate , we had to attend a sales presentation. Overall it was good value for money. Rooms were well appointed, food was better in some restaurants than others, alcohol quality was mediocre, entertainment was good and pool area was lovely. The... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are glad to learn you had a good time and were able to visit Tres Rios Nature Park with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells), home to 120 species of plants and 90 species of... More

Farmington Hills, MI
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Our stay was great!!! From the time we arrived on Friday 8/15 and the bell hop opened the door and said, "Welcome Home" to the last day, it was awesome! Elida was very accommodating and helpful to us. Letiicia, our concierge was very friendly and gave us a lot of advice and tips. They helped to book all of our... More

Was this review helpful? Yes 1
Pearland, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed on the west side of the building , on the top floor and the view and room was fantastic. We enjoyed the grounds the food and the pools. The snorkeling was great. Kayaking was ok but too short. The beds on the beach are a must. The wait staff outside were so good . I liked the choices... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you enjoyed your stay at Hacienda Tres Ríos as well as our gastronomic experience which is coordinated by skilled food specialists and professional chefs to turn each meal into a delicious, healthy and delightful experience for every guest. More

Pittsburgh, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our family loved the Hacienda Tres Rios Hotel. It was very lovely. The Pools beach ares were magnification. Ours rooms were big and very clean. The food was presented beautifully. the my favorite restaurants were the Mexican Alebrige and the Italian one. I was not a big fan of the Asian restaurant there the service was not very good and... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are glad to learn you enjoyed your stay with us. Next time you visit us remember to take a guided eco-park tour to our Tres Rios Natural Park with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells),... More

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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#28 Top resorts Hotel in Playa del Carmen #29 Luxury Hotel in Playa del Carmen #38 Family Hotel in Playa del Carmen #39 On the Beach Hotel in Playa del Carmen #50 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
Number of rooms
273

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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