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Hacienda Tres Rios

Certificate of Excellence
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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1 room 1 adult
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3,920 Reviews from our TripAdvisor Community

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Grants Pass, Oregon
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This resort is gorgeous, from the drive in, to the spacious, beautiful lobby. Upon arriving you know you have made a great choice. The check in staff is very helpful, we arrived way early, even though our check in time wasn't until 3 pm they gave us our all inclusive arm bands early and allowed us to change in the... More 

Helpful?
2 Thank davidshauna
Acworth, Georgia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When we arrived at the nice hotel entrance, we were greeted by Erick and he took our luggage and had it delivered to our room. Check in was easy and before we knew it we were in our beautiful room, luggage delivered, changed and headed to the beach! We ate that night in Portabella and the meal was very good.... More 

Helpful?
1 Thank Susan H
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Hacienda Tres Rios has multiple restaurants to choose from. The Chef's table is a private setting in the kitchen. Around $100.00 US for a couple. Includes a seven course meal with your choice of wine. Gilberto is a phenomenal waiter! Exceptional food and service. Gluten free meal served!

Helpful?
1 Thank Wyn R
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Went here just me and my mom. We loved the pool area, the spa was great and relaxation all around. Our favorite part was the daily yoga or Pilates classes with Jorge. He was friendly and fun. This is not a place if you are looking for a big nightlife scene but was perfect for me and mom. We did... More 

Helpful?
1 Thank RedneckOutdoorAdv
Murfreesboro, Tennessee, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent a week with friends. We began by calling it "Our Adventures in Paradise". The property itself is very beautiful and clean. The staff was extremely courteous and attentive. We stayed at the La Harencia building which had it's own Butler staff, Victor, Jorge, and all the others on the staff greeted us each day with smiles and took care... More 

Helpful?
Thank Gary M
Wilmington, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Again we had a great time, staff were excellent , food was very good, and with our upgrade to the La Herencia the butlers took very good care of us. Each day they asked what we wanted to do, were we wanted to eat, and made all the arrangements for us and had places reserved at the pool for us.... More 

Helpful?
Thank 748don
Sagamore Hills, Ohio
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spent a week at Hacienda Tres Rios with my husband and 2 kids, ages 6 and 8. Property- very beautiful and well taken care of. Employees constantly working to make it look beautiful. Beach pretty much non existent. But you can walk past other resorts without too much hassle. Always could find a chair or bed on the beach. You... More 

Helpful?
1 Thank Shannon N
Cancun, Mexico
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our waiter, Gonzalo, at the Portobello Italian Restaurant did an excellent job for us tonight at dinner. I would be very pleased if he is our waiter again. He attended to all, our needs promptly and courteously.

Helpful?
Thank amyct2016
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff are absolutely wonderrful! Marabel at the lounge - she is the absolute best! You never get low on drinks, ever. Daniel by the pool is also great and always has a smile. Gregano is also wonderful, always asking if we need anything, how is the food, etc. Arely in the cafe is a wonder at making cinnamon lattes.... More 

Helpful?
Thank Heather V
Oak Lake, Canada
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I am currently staying at this resort and will be here for another 7 days. I will continue to review this resort during our stay. I am a firm believer that if any resort has a 90 percent plus rating it is a pretty good resort because there are always those 10 percent that you can never please and by... More 

Helpful?
9 Thank Mike H
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