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Hacienda Tres Rios

Travelers' Choice award winner
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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3,419 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (706)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

hacienda tres rios provides a fabulous atmosphere for family vacation. The food was splendid- variety for everyone in the family, and the service was unbeatable! Our favorite waiters/servers were Claudio Pacheco in the A y B dept., Genri in the Mexican restaurant, and Cristian and Conrado in the bike tour dept. Also, Angel was awesome to our kids and met... More 

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Reynoldsburg, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

We had an excellent with all the activities they had to offer. Their staff in all departments were Superior and friendly. Their tour guide Jonathan was beyond superior !!! And added an enthusiasm and excitement in all that he did.

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My husband and I had dinner last night at the hotel's Mexican restaurant. It was fantastic! The food was excellent - best grouper ever! Our waiter Genri delivered excellent service. He was so helpful with suggestions for our meal. Thinking about going back before we leave. We were serenaded by a trio of singers who were delightful! The restaurant also... More 

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Ottawa, Canada
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My family and I stayed at Hacienda Tres Rios last week and had a very good vacation. We have stayed at different resorts in the area and this one is comparable to the others we have stayed at. If you are looking for an amazing beach, this is not the place for you. However, the cenote and river more than... More 

Was this review helpful? Yes 1
Riverton, Utah
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed in one of the Studio rooms. It was nice an quite roomy for a Studio. The resort is beautiful and well kept. 3 days of all inclusive was plenty for us but we like to eat at local places. The kayak and bike ride one site were fun

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Trinidad
5 of 5 stars Reviewed 3 days ago NEW

Firstly I must say the entire staff at this hotel were very friendly and always willing to assist. Rooms were always kept clean, location was great, beautiful environment. But I must say the best thing I enjoyed was being at the adult pool and not even having to look for someone to serve us drinks or food. Kudos to Gregorio... More 

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Doral, Florida
1 review
5 of 5 stars Reviewed 4 days ago NEW

this is a very beautiful place to stay here.It is very relaxing,the people their are really nice and caring about the people who stay there,the are some of the staffs there who go overboard in helping anyone cause when u need them for anything there always ready to serve u or do anything for you.Also the place is awesome there's... More 

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Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 4 days ago NEW

I couldn't have asked for a better place to stay at. Everyone working here went out of their way just to make ours better. everyone is so welcoming & amazing. We've already planned our vacations to come back next year. A beautiful hotel with three lakes that connect to the ocean with several cenotes to see.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I couldnt give it more stars for this reason. We just came back from celebrating a party. That meant lots of family and friends that joined us. This would be three years that I have come here. My mother in law purchased a time share the most expensive they offer. I wont be back. The Hotel itself has alott to... More 

Was this review helpful? Yes 1
Austin, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff was extremely attentive and professional, especially Gregorio, Luis (buffet), Juan Sotelo (room service), Cony, Jacob, and Manuel (personal trainer.) Each day, they would remember us, and go out of their way to make sure we received the highest quality of service. We were truly pampered. The food, beverages, and amenities were superb. The Patisserie was a lovely surprise,... More 

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DavidZCancun_Mexico, Gerente at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your lovely comments about our staff. You can rest assured we will pass them along to them and congratulate them on your behalf. We strive in order to ensure each guest receives the highest quality of service and feels pampered. We hope you will come back to Hacienda Tres Rios soon and that you consider... More 

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