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All 198 Playa del Carmen hotels

Hacienda Tres Rios

4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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Ranked #53 of 198 hotels in Playa del Carmen
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2,390 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (498)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
1 review
2 of 5 stars Reviewed yesterday NEW

I got married here a year ago. During the planning they were always nice and very flexible with all my requests. But during our stay the service was quite poor, they didn't have enough staff in the restaurants and the waits were ridiculous, on our last night there (even though we were the bride and groom) we had nothing to... More

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A TripAdvisor Member
3 of 5 stars Reviewed yesterday NEW

Because this is a timeshare property each time I bring guests, they are somewhat harassed until they attend a presentation. The property itself is great for those with children. Lots of food options, rooms are good size and clean. If you like to eat, food options are similar to a cruise ship. Lots of options but average in taste. Drink... More

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I really enjoyed our recent trip to Hacienda Tres Rios with my husband & daughter. There were a lot of activities for my 10 year old close by or even on the property. The food was exceptional for an all inclusive, I think maybe because it wasn't over crowded (even on spring break) and pool chairs or beach lounges were... More

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Blainville, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I was at the Hacienda for a week and had a good moment of relaxing and enjoying the beautiful site and food. Thanks to Astrio as concierge for the good service, Luciano my housekeeper very polite and good worker always ready for a little chat, Valeria and Mirsa, hostess who always as a nice smile and shows that their is... More

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Ocean Park, Washington
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Twice a year, we make our pilgrimage to paradise, in the form of Hacienda Tres Rios. we can never say enough about the facilities and specifically the staff. As we stepped out of the van, we were delighted to see Samuel who, although we didn't see him during our stay as we would have liked to, always met us with... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

During our most recent visit to Tres Rios we received superior service from bartender Teo at Alebrije Restaurant. Thanks also to Carla and Trinidad for their friendliness. Martin kept our room at La Herencia in perfect condition, adding all the touches that made us feel special.

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Warrenton, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

It was my first trip out of the country and I couldn't have had a better experience. The food, amenities and service were all top-notch. Everyone who worked there was friendly and seemed to genuinely care about our happiness. Some special people mad things even better. Jose at the Tequila Bar talked with my family and I for quite a... More

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Barrie, Canada
1 review
3 of 5 stars Reviewed 3 days ago NEW

When we first arrived at 1:00 in the morning with 3 children, we were given a room on the ground floor with a patio door which did not lock. I stayed awake waiting for the door to be repaired for 4 hours as I did not feel safe. We were given another room the next day which was fine. We... More

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Hoffman Estates, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

We spent a week at this resort and we were very impressed with the level of service and the way we were treated with friendliness and attention to detail. One person that really stands out was Mirsa Velazquez, our hostess at the buffet. She always greeted us with a smile, took the time to learn our names, helped us with... More

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Eagle, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We recently returned from our second trip to this property. My father-in-law is an owner (timeshare) here and invited us for a second year. We enjoyed it so much the first time we went back for more. The property is well kept, there are many restaurants to choose from, the many pools are great, and the ocean is steps away,... More

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Additional Information about Hacienda Tres Rios

Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Hotel
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Top resorts Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#37 Family Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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