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All 199 Playa del Carmen hotels

Hacienda Tres Rios

4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
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Ranked #60 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Alicia T Amherst, New Hampshire
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2,792 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amherst, New Hampshire
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

We recently spent a week at Hacienda Tres Rios. It was my dad, his wife, my husband, and me. There was something for everyone there. My husband and I are very active, and there was always plenty for us to do at Hacienda Tres Rios. We enjoyed the fact that there were multiple cenotes on the property to run to... More

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Madison, Wisconsin
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This was a wonderful place. It was clean, offered lots of activities, and the rooms were great. I wanted to give kudo's to Omar. I was at the Concierge's desk with him. I had broken my prescription sunglasses. He offered to take them into town and get them fixed. Sure enough, the next day he had them all set to... More

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Kentucky
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Another wonderful stay at Tres Rios. We took the whole family to celebrate our 50th Anniversary. The butlers in the Herencia were outstanding and took care of all of our reservations and scheduled activities. Thank you Miguel, Julio and Jamie. Service from all employees is exceptional and the list is too long too add. You can not sit at the... More

Was this review helpful? Yes 1
San Antonio, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first time at the resort and had a great time. The wait staff was excellent! Trinidad, Raul, Hector, Guadencio and Gregorio were always the best at all times! Trinidad always went out of his way to ensure our dinner was excellent. The grounds were beautifully maintained! Our room was spectacular. It was very spacious, great view and... More

Was this review helpful? Yes 2
Juncos, Puerto Rico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Hotel Service was great. I want to commend Yadira of Concierge and the rest of her group. Also the restaurant attendants: Gonzalo of Alebrige Restaurant, Antonio and Gregorio of Casa Isla Restaurant, Miguel of Grill Cenus Restaurant. Arely of Café Paris and Lucy of Zoom Photoshop as well as Miguel Olan and Erick Lopez (Bell Boys). Lety, Donovan from Check-in.

Was this review helpful? Yes 1
Walton-On-Thames, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Having initially visited the resort two years ago which I thought at the time was wonderful, it having been open for just 1 year, we were invited back this year providing we attended the dreaded sales pitch. when we arrived at the hotel we were fitted with our appropriate coloured wrist band and told that if we removed it we’d... More

Was this review helpful? Yes 1
Trinidad
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I arrived on October 7th and there was nobody to greet us at the airport. We had to ask around until we were directed by someone from another agency to where he might be. We found him sitting on his phone, with the welcome chart on his lap. I hoped that this was not an indication of... More

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Had an amazing time with the activity people at Tres Rios. A big thank you to Orlando and Leo for some great time in the pool and getting us all motivated. You are the best. And also Samuel, he is the best when its comes to service. He provided a great service and fulfilled every wish we had. Thank you.... More

Was this review helpful? Yes 2
Norfolk, Virginia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed our stay at H3R. Everyone there was very pleasant and accommodating even though we didn't have the all-inclusive package. Most people on the resort spoke a good deal of English, but it was very nice of them to humor me when I spoke Spanish to practice. The beaches and pool area are well-kept and gorgeous. You were... More

Was this review helpful? Yes 3
Deerfield Beach, Florida, United States
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

The good: The place is beautiful, minutes away from the town of Playa del Carmen (must visit) and the personnel is very friendly and provides great service (except for the concierge). We arrived and our room was not ready (it's ok, we were a couple of hours early) and the concierge (I believe her name was Yadhira) sat us down... More

Was this review helpful? Yes 10
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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