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Le Reve Hotel & Spa

Playa Xcalacoco, Fraccion 2A Playa Del Carmen Quintana Roo, Playa del Carmen 77710, Mexico
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Le Reve Hotel & Spa
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Le Reve Hotel & Spa
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619 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Let me start by saying my previous review from Trip Advisor for Le Reve was written in May 2013, when we first visited. At that time, we had brought 3 friends that stayed in 4 rooms for a week. It was just fabulous, everything you wanted in a quiet, Mexican boutique holiday. This visit we have 2 friends with us... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great rooms with a very romantic setting. We enjoyed very good food and drink in a romantic setting. It was like going to fancy dinner every night. The kids enjoyed the free wifi. The resort is a little out of the way and a little scary getting there, but it's right on the beach. There is not a lot to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
LeReveHotelandSpas, Public Relations at Le Reve Hotel & Spa, responded to this review

Dear James J. Thank you so much for your fantastic remarks. We are happy that you enjoyed your stay at Le Rêve Hotel & Spa, our premier location, and most importantly, the 5-star service that you received from our staff. It makes us incredibly happy to learn that you had a Great Experience! We will congratulate our team for providing... More 

Katy, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This is a beautiful hotel, but do not buy. They told us so many lies. They were predatory in their actions. We told them we already had a timeshare and we could not really afford the one we had let alone buy another one. They told us they would by our timeshare and the contract looked valid. I read it... More 

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Midlothian, Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I were initially excited upon arrival. The open check-in with the view of the infinity pool and the turquoise ocean accompanied by the ocean breezes were breathtaking. However, disappointments quickly followed. The room was small and stale. The AC was inadequate. The double bed did not reflect the description of the queen bed and was too small... More 

Was this review helpful? Yes 1
Ridgewood, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

For our first vacation without kids in more than ten years, my wife and I went to Le Reve hoping for a beautiful, relaxing, quiet, comfortable beach destination with attentive service and memorable food. Quite frankly, based on the reasonable pricing, we would have been happy if it was half as good as it looked on the internet. It was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
LeReveHotelandSpas, Public Relations at Le Reve Hotel & Spa, responded to this review

Dear Geof W, Dear Curtis S, Receive warm Greetings from Le Reve Hotel & Spa; thank you for taking the time to share your experience with us. Thank you so much for your fantastic remarks. We are happy that you enjoyed your stay at Le Rêve Hotel & Spa, our premier location, and most importantly, the 5-star service that you... More 

Montreal, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pretty good food and drinks, really attentionate staff, room with nice furniture and design (ours with a private garden and a hamoc that we enjoy when our daughter was asleep), nice beach, with enough palapas for everyone. Nora, Carlos, Ismael, Many, Jesus, Roberto and many others made our stay almost perfect! Take the all inclusive plan, you won't regret it,... More 

Was this review helpful? Yes 1
LeReveHotelandSpas, Public Relations at Le Reve Hotel & Spa, responded to this review

Dear MeveRomy, Thank you for your comments. Your feedback is very important to us. It`s thanks to our guests comments that we can improve our services in order to provide a unique experience and guest satisfaction. We will be more than happy to welcome you back any time at Le Reve Hotel & Spa. Sincerely. Le Reve Hotel & Spa More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The location is great , the beach superb , the architecture quite nice ... The swimming pool is great ... But the personnel is really poor , arrogant , and not flexible at all , nor customer orientated

Was this review helpful? Yes 1
LeReveHotelandSpas, Public Relations at Le Reve Hotel & Spa, responded to this review

Dear Herve D, Thank you for taking the time to share your feedback on Tripadvisor. Many very positive comments about the hotel’s staff a have been posted on Trip Advisor. We regret that your expectations were not fully satisfied. We value all guest feedback as an opportunity to continue improving our services and products for our guests. Best Regards Hotel... More 

Dallas, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I discovered Le Reve by accident in August 2014, and spent 14 days there in June 2015. We decided to buy into the hotel in 2014. Our experience with the buying situation has not proceeded smoothly and we are working on getting that straightened out through the new sales director, BUT the hotel itself is fantastic if... More 

Was this review helpful? Yes
LeReveHotelandSpas, Public Relations at Le Reve Hotel & Spa, responded to this review

Dear jbuki, Receive warm Greetings from Le Reve Hotel & Spa; thank you for taking the time to share your experience with us. Thank you so much for your fantastic remarks. We are happy that you enjoyed your stay at Le Rêve Hotel & Spa, our premier location, and most importantly, the 5-star service that you received from our staff.... More 

Wurzburg, Germany
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I wanted to give this hotel 5 stars, but just couldn't. Before I explain why, I just have to say the staff here is AMAZING. It's what kept us from ranking this a 3 star hotel. We have travelled the world and the staff here is better than any hotel we have ever stayed prior. Roberto, Many, Juan, Freddy, Carlos,... More 

Was this review helpful? Yes 6
LeReveHotelandSpas, Public Relations at Le Reve Hotel & Spa, responded to this review

Dear Leslie B, Receive warm Greetings from Le Reve Hotel & Spa; thank you for taking the time to share your experience with us. Thank you so much for your fantastic remarks. We are happy that you enjoyed your stay at Le Rêve Hotel & Spa, our premier location, and most importantly, the 5-star service that you received from our... More 

Phoenix, Arizona
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for the last 2 days of our trip and we wanted something relaxing outside of "la quinta". Our room was very clean and spacious and we had our private patio. I would definately recommend the food AMAZING! And we had the all inclusive deal so we took advantage of that. The staff was very friendly and helpful.... More 

Was this review helpful? Yes
LeReveHotelandSpas, Public Relations at Le Reve Hotel & Spa, responded to this review

Dear Sharon_guerrero, We want to thank you for your kindness in writing to us to share your experience at our hotel. It makes us incredibly happy to learn that you had a Great Experience! We will congratulate our team for providing such an outstanding service. We are looking forward to welcoming you again. Kind Regards, Le Rêve Hotel & Spa More 

Hotel Review Summarization

What travelers say

  • Master suite(5)
  • Infinity pool(4)
  • Water shoes(3)
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827 photos of this hotel

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Pool/beach area (123)
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Hotel & grounds (65)
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Bathroom (7)
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View from room (35)
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Room/suite (88)
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Dining (65)
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Amenities (15)
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Beach (28)
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Beachfront Villa with Private Pool (44)
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Garden View Room (45)
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Master Suite (46)
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Pool (24)
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Restaurants and Bars (37)
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The Hotel (31)

Management photos: Courtesy of the property manager

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Pool/beach area (18)
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Hotel & grounds (5)
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View from room (9)
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Room/suite (5)
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Dining (2)
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Other (22)
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