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Hotel class 4.0 of 5
Playa Xcalacoco | Fracción 2A, Playa del Carmen 77710, Mexico
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Reviews you can trust

85% Recommend
4.5 of 5 stars 58 reviews
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By trip type
All (58)
[ Date ] [ Rating ]
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5 of 5 stars
JTripperNewYork   1 contribution
New York
Nov 4, 2009 | Trip type: Couples New

From the moment we stepped onto the mohagany deck in the reception to our parting ocean view, Le Reve made our vacation absolutely incredible! The waiters, massage, reception and housekeeping staff were top notch and made sure we had everything we wanted, in some cases even before we asked for it. Their friendly smiles and warm greetings made us feel... more

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4 of 5 stars
go14677   5 contributions
Miami, Florida - USA
Sep 28, 2009 | Trip type: Couples
1/1 found this review helpful

I must say that we had a great time at this hotel-spa even though we encountered one major problem: the air conditioning in our suite wasn't working properly. The hotel staff did everything they could to fix the problem and we didn't want to move to another room. Because of this situation, they generously gave me a complimentary massage, which... more

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2 of 5 stars
Florsha   1 contribution
Tegucigalpa
Aug 14, 2009 | Trip type: Solo travel

Well, i haven´t been very lucky at my stay, they made me wait for 45 minutes at the airport and they want me to wait for another guests for 30 more minutes, i told then no, because they charge me for an exclusive transportation. When they gave me my room the bathroom wasn´t clean the employee apologies for the disadvantage... more

Management response from
rickyrey, General Manager

Dear Traveler Thank for your comment, I really aprecciate the opportunity even better your are here with us, As we said to you in the begging we will refound your shuttle service, we havent done that because were awainting until your check-out, i am going to take inmeadtte action for the daily activities, houskepping, waiters and rechecked the electronic locks...

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5 of 5 stars
beachismyheaven   1 contribution
oklahoma
Aug 12, 2009
1/1 found this review helpful

Okay...I have wanted to book a trip and really didn't want a busy all inclusive. My daughter is celiac and needs a special diet. Contacted the hotel and chef contacted me back within 45 min. Over the next few days he put together a menu just for her and it was more then we expected. ANY ONE THAT NEEDS A... more

Management response from
rickyrey, General Manager

Dear Traveler: I have nothig else to tell you just thank you thank you so much, you are our mision, and the most important reason to beleive this is the right way for the succes, I will share your review with all, this joy it goes for both sides. Please do not hesitate to contact me for anything gerencia@hotellereve.com Ricardo...

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5 of 5 stars
LolafromTexas   1 contribution
Texas
Jul 8, 2009 | Trip type: Family

This is an excellent place to stay! We stayed in one of their suites. The room was fantastic with plenty of amenities including a spacious well lit bathroom. The food & the service were outstanding. Hats off to the staff! Will definitely come back. more

Management response from
rickyrey, General Manager

Dear Traveler Thank you for your kind words. I am delighted you enjoyed your stay. Your comments helped us to share your thoughts with all the staff. Consider Le Rêve Hotel & Spa as your second home. Regards,

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5 of 5 stars
apamexico   1 contribution
Mexico
Jun 20, 2009 | Trip type: Friends getaway

After a hard work year, I was looking for a great place to rest and relax. I went with friends to Le Reve and found just that. As soon as we set foot at the hotel we were offered a complemenatry drink, and enjoyed from the view to the pool and the sea from the reception. We were then shown... more

Management response from
rickyrey, General Manager

Dear traveler Thank you for your review. I am very happy that you enjoyed your stay at Le Rêve Hotel & Spa Riviera Maya. Our objective is to provide the highest standard of Customer Care possible and always aim for excellence in service so it is very satisfying to know that we are doing well. We will share your comments...

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5 of 5 stars
nntreeg   6 contributions
Oakland, California
Jun 11, 2009

The first time my (now) wife and I visited Hotel Le Reve was in September 2008 when we were looking for a place to hold our destination wedding. Immediately, we fell in love with the location, friendly team members and their amazing service and, after meeting the owners, we quickly decided it was the perfect place to have our wedding... more

Management response from
rickyrey, General Manager

Dear Traveler Thank you so much for your review, this is the must importat to us, your succes is our happines. Hope see you soon Le Rêve Hotel & Spa Riviera Maya is you home and always will, the attitude is the key my dear friend and team work also, thanks for the opportunity and privilege tor honored all of...

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4 of 5 stars
goldgirl2   1 contribution
California
Jun 1, 2009 | Trip type: Friends getaway

Our stay Thursday - Monday. This hotel was awesome, great views and location, quite and relaxing. We would definitly consider returning. The rooms were just great, while we really enjoyed the atmosphere, food, excellent staff and the hotel itself we stayed in the master suite and it was truly breathe taking, but I would suggest curtains for the bathroom area,... more

Management response from
rickyrey, General Manager

Dear Traveler; Thank you for choosing to stay with us at Le Rêve Hotel & Spa Riviera Maya and for taking the time to comment on your experience. We truly appreciate your comments, both positive and constructive, as they provide us with an opportunity to gauge our performance and improve where necessary. We have also taken note that you were...

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5 of 5 stars
Danville4   1 contribution
Northern California
May 26, 2009 | Trip type: Family

We were there with several others to celebrate the wedding of dear friends. Our visit was relatively short; Wenesday through Sunday, but we left feeling refreshed and very relaxed. The rooms are sparse but really all that we needed. The beds are very comfortable and didn't miss the TV at all! The food was excellent; loved the fresh fish and... more

Management response from
rickyrey, General Manager

Dear Traveler I can´t begin to express what your review means to me and all the staff. It is always nice to be recognized when you put in a little extra work and your wonderful comments can benefit enormously Le Rêve Hotel & Spa Riviera Maya team's atmosphere. Thanks to positive feedback from our guests who wanted a good meal...

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5 of 5 stars
lynnng337   1 contribution
Northern California
May 26, 2009

We arrived on May 21st and stayed until May 25th for a wedding venue. The hotel was beautiful, the surroundings were clean and natural. It felt like a small paradise. The staff was extremely friendly and helpful. Management was also just wonderful. We stayed in one of the bungalows with the plunge pool that faced the beach. The room was... more

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Le Reve Hotel & Spa Also Known As

  • Le Reve Playa Del Carmen
  • Le Reve Hotel
Address: Playa Xcalacoco | Fracción 2A, Playa del Carmen 77710, Mexico
Playa del Carmen Hotels Le Reve Hotel & Spa
4.5/5.0
58