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2.5 of 5 Hotel   |   Calle 14 Norte | Entre Avenidas 10 y 15, Playa del Carmen, Mexico
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Hotel Alux
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Ranked #126 of 200 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 4 weeks ago
Pirkko B Vantaa, Finland
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58 reviews from our community

Traveler rating
    16
    30
    10
    0
    2
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9
30
4
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vantaa, Finland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for two weeks. Had to change the room after two nights because of the smell of mould and room had no balcony no view, dark, could hardly open the window, no space for that because of the other building so close. Room was cleaned every day and towels and sheets changed. Hot water on & off, sometimes had... More 

Was this review helpful? Yes 1
Best, The Netherlands
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 2, 2014

I was there 2 weeks in February.Really nice staff,every day cleaned room but staff speek a little bit english.Problem with WiFi.Very low signal at room.Shower had hot water and pressure is OK. Close to Qiunta Avenida.Quiet Neighberhoud.

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Oklahoma
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 19, 2014

Looks a little different from the outside, doesn't look like a hotel at all. But the rooms are pretty good. Clean, good shower. Staff was pretty helpful and nice. It's about a 5 min walk from Coco Bongo's (night club), and all the other main clubs and bars. All the main nightlife is within 5 min's walking. There are a... More 

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Paris, France
Contributor
17 reviews 17 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 31, 2014

Found this hotel by accident when I was picking up my car rental. Booked it in my phone and paid only half (44 USD) of what the hotel rates are if you book directly in the hotel. Love the location, 2 blocks away from the nightclubs, restaurants, and tourist hangeouts. The ocean is about 4 blocks away, but seems closer... More 

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Glenwood Springs, Colorado
Contributor
13 reviews 13 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 17, 2014

Stayed at Hotel Alux at the beginning and end of our recent anniversary trip to MX. It is very clean, the staff friendly and helpful, and a bargain price! It is very close walking distance to beach and 5th Ave activities but quiet at night. We were also able to walk from and to main bus stop and Collectivo stop... More 

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Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 18, 2014

I spent a night here with a few cycling friends while we regrouped before our cycling adventure around this part of Mexico and Belize. The hotel was nice and clean and the staff very friendly and helpful. They allowed us space to assemble our bikes and also allowed us to keep our bikes safely in our rooms over night. They... More 

Was this review helpful? Yes 1
Bergen, Norway
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 14, 2014 via mobile

This hotel is not the best, but ok. They bring they're children to work everyday, and its many of them. Hotel closes down at 23:00 every night so you have to knock on the door if you are coming home "late". The staff is not the best. We traveled with a travel agency from norway (star tour) on a cheap... More 

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Cancun, Mexico
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 16, 2013

We were happy with the one night stay overall. We got the special rate of $35 a night. The room was clean but the water doesn't get very warm in the shower. We had a quiet night and near 5 Ave. and that's what we wanted. I appreciated that they had filtered water available to fill up our bottles.

Was this review helpful? Yes 2
Mérida
Contributor
13 reviews 13 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 27, 2013

I reccomend this for rest only, it´s fine, poeple friendly, cheap and clean :) i stayed for a couple of nights and I pay single room only 40 dolalrs per nights which it was good and of course people are friendly they have security box at the reception.

Was this review helpful? Yes 3
Corporativo H, General Manager at Hotel Alux, responded to this review
Google Translation

Gracias por su recomendación. Estamos ubicados en un área de Playa del Carmen donde ciertamente uno puede caminar a varios... More 

berlin
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 16, 2013

We where looking for a nice place to spend a couple of days in playa del carmen. After checking in we where told that we would get a kitchen. After a while we´ve been told that we only get a kitchen (grill, plates etc.) if we would pay the whole amound of our stay. That wasnt mentioned before. Well anyway... More 

Was this review helpful? Yes 2
AXPHOTEL, Manager at Hotel Alux, responded to this review

Thank you, As we all know, tripadvisor works as an outstanding source for travelers to decide for accomodations. Competition and sales make it even more important to provide an excellent service. We are sorry that in your personal experience, as you expressed in your review, your stay was not favorable. We would had like to address the issues you describe... More 

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Additional Information about Hotel Alux

Address: Calle 14 Norte | Entre Avenidas 10 y 15, Playa del Carmen, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Alux 2.5*
Number of rooms: 16
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Also Known As:
Hotel Alux Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#7 Best Value Hotel in Playa del Carmen

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