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Piedra de Agua Hotel Boutique

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Calle 60 # 498 entre 59 y 61 | Centro, Merida 97000, Mexico
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10% off room rate
Best prices for: 1 room 1 guest
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Piedra de Agua Hotel Boutique
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Piedra de Agua Hotel Boutique
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272 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Terrible experience, owner authorized charges without our consent. Then charge it, no option and the worst attitude. Seriously do not come to this place. Bad bad experience. if you decide to come, be extra careful. Super. Attention with extra charges...

Was this review helpful? Yes 1
Playa Del Carmen
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 3, 2015

Just recently stayed at this hotel. We booked a room with a king bed for $900 pesos. The room was super small, with a small bath. it was nearly impossible to turn around, especially from the bath, that is how small the space was. The room was a little dirty with no bottled water. We asked to be changed to... More 

Was this review helpful? Yes 1
2 reviews
1 of 5 stars Reviewed February 26, 2015

My wife and I, we have tried to sleep in this hotel the night of February 14, 2015. Our room was the N° 309, dirty as by photos attached, mostly the bathroom. We had noise from the street and manly from the patio during the night. Music at high volume, until 3 am, from the patio. Noises from the kitchen,... More 

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Wilmette, Illinois, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 24, 2015

We wanted our kids to get to know a different side of Mexico, not just the fabulous beaches, but also the cities that keep the country moving forward. This year we chose Merida and we loved it. This hotel was perfect for us; a mom, a dad, a nine year old boy and a seven year old boy. They were... More 

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Sioux Falls
Top Contributor
60 reviews 60 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 19, 2015 via mobile

the hotel is in a great location. I love the Plaza and for this reason I selected this hotel. The building is beautiful. The garden and pool area is charming. I "splurged" on the Presidential suite....I was happy to have a larger room. I knew I would not be using the bathtub, but I may have been a bit disappointed... More 

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Olympia, Washington
Top Contributor
256 reviews 256 reviews
38 hotel reviews
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed January 22, 2015

For as much as this place probably offers average "value" in Merida, nothing about this hotel is average. All five couples in our birding group had some great things to say about this place, but still tended to focus on the quirks, although not in a complaining way. There was only one light switch in our room located so high... More 

Was this review helpful? Yes 1
Monroe, Wisconsin, United States
1 review
4 of 5 stars Reviewed January 17, 2015

We stayed here for one night in December. We had two families of five each and arrived late at night. The staff were very helpful and kind. They carried all our luggage up to our third floor rooms for us. We loved the old wood doors and architecture of the hotel! After reading all the reviews, I was expecting a... More 

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Dublin, Ireland
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 16, 2015

First of all, I have to say the excellent service started even before we arrived. I had a few questions which were all answered promptly by Carlos, the hotel manager. This put me completely at ease (we were staying over Xmas) even though Hotels.com (who we booked through) gave me a scare a couple of days before arriving. I would... More 

Was this review helpful? Yes 1
Richmond, Indiana
Top Contributor
72 reviews 72 reviews
10 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed January 3, 2015

I think I now get it! It's a hotel and a boutique. For some reason, I thought they considered themselves a boutique hotel! I apologize for that lapse. Let me address the hotel part first: the hotel is located right off the main square. It's a very old building and it is gorgeous! People have criticized the rooms. I thought... More 

Was this review helpful? Yes 2
Norwalk, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 22, 2014

Located on the very downtown, walking distance to most tourist spots. and taxis every 5 minutes at the door. great restaurant, cozy pool with hammocks. well maintained, helpful personnel. foreign exchange at the counter. Free WiFi.

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Lquiroz, Gerente at Piedra de Agua Hotel Boutique, responded to this review

Good Afternoon Gabriel Novato. Thank you for having the time writing us a positive commentary, it was a pleasure having you like a guest and make you feel you like home. all the team of piedra de agua feel grateful for your stay whit us and we hope you can stay again whit us. Have a great year! More 

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