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Hotel Santa Ana

3.0 of 5 Calle 45 # 503 entre 60 y 62 | Col. Centro, Merida 97000, Mexico
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Hotel Santa Ana
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Hotel Santa Ana
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42 reviews from our community

Traveler rating
    19
    17
    5
    1
    0
See reviews for
11
13
5
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Noosa Heads
Top Contributor
130 reviews 130 reviews
44 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I booked based on the reviews here and normally I find that they are a good guide to any hotel that I am choosing. Not so in this case. Ok. It's certainl not terrible - thats for sure and it is probably ok for the price but for me it was not wonderful either. We paid for the better rooms... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

James, I am sorry to hear that you were disappointed with your stay with us. I wish it was brought to my attention while you were here, I may have been able to make you more comfortable. Possibly not but I certainly would have tried. As for our location we are directly across the street from where Noche Mexicana is... More 

1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed at the Hotel Santa Ana for 5 nights, originally booked for 2, but had such a wonderful time we extended our stay. Professional and extremely helpful staff, owner greeted every AM while we were having coffee. Manager Tom B went above and beyond to help with everything we needed and more. Warm friend environment, coffee provided every Am in... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Tracy, thank you so much for taking the time to review is on Trip Advisor. I am very pleased to know that you enjoyed your stay. I hope that you will find yourself returning sometime in the future. Until then please stay well, enjoy your travels and I will keep the coffee on for you. Thomas More 

Aurora, Colorado
1 review
4 of 5 stars Reviewed 4 days ago NEW

What makes a 2 (?) star property come across like 5 stars? The staff! They were terrific - always smiling and eager to address every need or question. Juan during the evening hours, Enrique during the day & Thomas as the most attentive GM (and chauffeur) a guest could ever want. First night - Chickens 1, Visitors 0: Arrived late.... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Thank you very much for taking the time to leave your comments. They are very important to us in helping us provide the best property possible for our guests. Yes, the Rooster has become quite famous and is certainly part of the historic district. I am a little concerned about the cleanliness rating as I always focus on this. I... More 

Ft worth, tx
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were here for three days, for the price, $29 per night, it was great. The rooms were clean with TV and A/C. The best part of our stay was the staff everyone was just as friendly and professional and helpful as they could be from the Mgr. Tom to the desk clerks to the maids to the young people... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Thank you for taking the time to review the Hotel. We appriciate your comments and happy to hear you were well treated. We pride ourselves on Customer Service. Hair dryers are being installed in the Deluxe rooms at the end of the year. Our mission however remains providing a clean, friendly, safe enviroment and a low cost. The Rooster is... More 

San Diego, California
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We just got back from a 3 day 2 night visit to Merida staying at Hotel Santa Ana. The minute we arrived we were greated with we were expecting you! Parking was convenient right across the street. The hotel is very close to the historic center, within easy walking distance. Enrique recommended La Negrita as a nice place to grab... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

I am so pleased to hear you enjoyed your time with us. The staff works hard for comments such as yours. Needless to say it was a pleasure to have you as a guest and we look forward to your return. We will "be expecting you" Stay well and have a wonderful holiday season. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed four nights at the Hotel Santa Ana on Calle 45 in Merida, Yucatan, Mexico. From the moment I checked in until the time I checked out, the front desk staff and the owner/manager (a knowledgeable American man) were so helpful, friendly, and accommodating. The room was immaculate, the bed unbelievably comfortable, the shower invigorating. Great wi-fi included in... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Paul, Thank you for taking the time to leave a review and for such kind words. The staff works very hard to deserve such comments, it should go with saying that it was our pleasure to have you and look forward to your return. Thomas More 

Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel for 3 nights while visiting Merida. The rooms are very clean, the wifi actually works and the stuff is great. The hotel is located in a good area within 10 min walk to the center, it's very quiet and peaceful. Bottom line - I highly recommend this place for staying in while visiting Merida!

Was this review helpful? Yes 1
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Boris, Thank you for taking the time to rate us on Trip Advisor. I am glad to read that we were able to provide you with the Hotel experience you desire. It is always appreciated by the staff to know that a guest left us feeling good. We all hope to see you again in the future. More 

Celje, Slovenia
1 review
4 of 5 stars Reviewed November 4, 2014

We stayed in Santa Ana for 4 days. We planned to stay there two or three days, but we enjoyed so much, that we prolong our stay. Santa Ana is great hotel to discover Merida, close to city center (10 min walk with my 4 years old daughter, by myself is 5 min) in safe and clean area of Merida.... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Thank you for taking the time to leave a review. Ahh our friend the rooster !! I suppose she is part of staying in the historic district. Adds a bit of flavor, no? Just kidding. It was wonderful to meet you both and your little girl, I enjoyed our special brewed morning coffees. I will also be sure to give... More 

Progreso, Mexico
1 review
4 of 5 stars Reviewed October 31, 2014

My wife and I stayed two nights in Merida for a friend's party and some shopping. While we enjoyed the hotel very much there were just a couple of things that reduced our rating. First the good: The staff were all excellent as was the manager. All very friendly and more than willing to help with any issue that came... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Thank you for taking the time to leave you comments on TripAdvisor. Also appreciate your bringing several things to my attention. I will have a talk with the woman who was responsible for your room as they fill out a report each day on each room they service. Not replacing a roll of toilet paper should never happen. As for... More 

Seattle, Washington, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 29, 2014

I stayed at the Hotel Santa Ana for 5 nights in September, 2014. It's a very basic hotel but the rooms were impeccably clean. Beds are comfortable. The staff were very friendly and incredibly helpful. Anything I needed, they were able to provide. On my last day, I had a very late bus departure and was given a complimentary late... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Thomas B, Gerente at Hotel Santa Ana, responded to this review

Hi Jim! We're glad you enjoyed your time spent in Mérida as well as we enjoyed your company. Hope you're having a great time, and hoping, too, to have you back with us at some other moment. Thanks for all the kind commentaries! More 

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Additional Information about Hotel Santa Ana

Address: Calle 45 # 503 entre 60 y 62 | Col. Centro, Merida 97000, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Santa Ana 3*
Number of rooms: 19
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Hotel Style:
#7 Best Value Hotel in Merida

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