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Hotel Santa Ana

#20 of 89 Hotels in Merida
Certificate of Excellence
GreenLeadersGold level
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Calle 45 # 503 entre 60 y 62 | Col. Centro, Merida 97000, Mexico
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1 room 1 guest
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Hotel Santa Ana
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103 Reviews from our TripAdvisor Community

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Traveler rating
    50
    38
    11
    3
    1
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27
34
17
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (103)
  • Mar-May only
    (18)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (31)
All months
Eindhoven, The Netherlands
1 review
5 of 5 stars Reviewed 2 days ago NEW

The room was a little dark, but it was clean. The pool was small, but refreshing. Service was great! They arranged our nightbus tickets, picked them up and paid them up front, because we couldn't get them ourselves in time. Because of that 5 stars instead of 4.

Review collected in partnership with this hotel

Was this review helpful? Yes
D8815ZR, General Manager at Hotel Santa Ana, responded to this review

Mark, Thak you very much fpr taking the time to leave a comment. Of course it was our pleasure to assist yo with your travel needs. I trust all is going well with your vacation. More 

Boston, New York
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Bear in mind that it is not a 5* hotel. The rooms are basic but everything is there. The hotel is clean, the stuff is hospitable, The garden with a swimming pool is a delight. I spent a week there taking classes at the Spanish school. The location is convent for the tourists and the businessmen. I will come back.... More 

Was this review helpful? Yes 1
D8815ZR, General Manager at Hotel Santa Ana, responded to this review

Thank you so much for taking the time to review our property. Your comments as well as those of other guests are very important to us and help to drive improvements. We are glad you enjoyed your stay and hope to have you as a guest again. Till that time Safe Travels More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

After a 20 hr flight from Australia and 4hr bus ride from cancun, I stayed 4 nights in Hotel Santa Ana and just loved the place. I cannot express how helpful, pleasant and accommodating the staff are here. Dolci and Juan Carlos greeted me on arrival and lucky for me, they both spoke very good English. Cooling off in the... More 

Was this review helpful? Yes 1
D8815ZR, General Manager at Hotel Santa Ana, responded to this review

Thank you very much for taking the time to review us. Your comments and recommendations are always welcome. We are pleased to hear we were able to help make your stay in Merida enjoyable. I will be sure to pass your comments along to the rest of the staff. Stay well and enjoy your time in OZ More 

Hagensborg, Canada
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My boyfriend and I stayed here in December last year on our tour of the Yucatan peninsula. I had arranged the trip for a suprise birthday treat for him. From the first email to the time we checked out, we received great customer service. Everyone was so helpful, kind and warm. We had some great recommendations for things to see... More 

Was this review helpful? Yes
D8815ZR, General Manager at Hotel Santa Ana, responded to this review

Victoria Please the pleasure was all ours in trying to make your celecration one to remember. I thanh you foprn taking the time to share your comments here and will be sure to pass them along to the entire staff. Please visit us again. Till then safe travels and remember to enjoy life More 

Portland, Oregon
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The staff make all the difference at this hotel. Every single staff member I interacted with was friendly and promptly followed through on anything asked. They were also great in giving suggestions and general conversation. They really made me feel at home. There were some bumps in the road, but most were addressed immediately, even if they couldn't be remedied.... More 

Was this review helpful? Yes
D8815ZR, General Manager at Hotel Santa Ana, responded to this review

I have communicated with this guest privately and will post my reply below. Guest comments are extremely important to us. Dori, Thank you so much for your quick reply, your comments are extremely helpful and important to me. I actually breathed a sigh of relief when I read you reply. Since you stay was close to a year ago I... More 

Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2015

We booked Santa Ana soley based on good reviews. When my family arrived the staff was incredible helpful and friendly and the place far exceeded our expectations. The first floor common area was well kept, relaxing and romantic. Our room on the 3rd floor was basic, but clean and had a stunning view of the Church. We loved the location... More 

Was this review helpful? Yes 1
D8815ZR, General Manager at Hotel Santa Ana, responded to this review

Marvelous, Cannot tell you how much we enjoyed having you here. A great couple and wonderful Children. A bit quieter than I am used to but certainly a pleasure. If and when you return remember I want to upgrade your accommodations to a first floor Deluxe Room and I will even have a photo of the 3rd floor view of... More 

York, England
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 29, 2015

Rooms are quite basic and the first one we were allocated was positively dingy but that was soon changed for something much lighter and better. Everything worked after a few teething problems. There are no safes in the rooms. The place could use some attention, but is sound overall. Staff are pretty helpful. Location seemed a bit out of the... More 

Was this review helpful? Yes
D8815ZR, General Manager at Hotel Santa Ana, responded to this review

Sir/Madame I tried to private message you looking for addtional informatiom but have not heard back. In any case, my best answer without being able to look up your reqistration is that all our rooms are the same the only difference is Standard or Deluxe. There are three rooms, one on each floor, which do not receive as much direct... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 19, 2015

I love the Hotel Santa Ana. The management and staff are very friendly and helpful, the atmosphere is charming, and the rooms are clean with good air conditioning. The location is both convenient to the charming Santa Ana square, multiple convenience stores, a laundry, and a cafe with great espresso--and it's a very short walk down calle 60 to the... More 

Was this review helpful? Yes
Thomas B, communications at Hotel Santa Ana, responded to this review

Thank you very much for your wonderful review of our hotel. I will be sure to read it to the entire staff. We certainly hope you will find time to visit here again. Till then we all wish you safe and enjoyable travels More 

Ottawa, Canada
Level Contributor
235 reviews
233 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed June 13, 2015

Booked via hotels.com for less than 30$CAN a night! Stayed 2 nights. Check in was easy if a bit cold. Was provided a room on the ground floor, in a secluded corner. The room had a double and a single bed, decent TV, free wifi, clean bathroom with shower and good towels. Only issue was the damned rooster, which starts... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Sir, Do you happen to remember who was working when you checked in? It is very important to me that during check in and for that matter your entire stay you feel most welcome. You are our guest and your satisfation is very importany to us. Please drop me a line at our email address if you remember. hotelsantaana@hotmail.com Thank... More 

Sarnia, Canada
2 reviews
4 of 5 stars Reviewed June 9, 2015

We stayed at the Hotel Santa Ana, on our first trip to Merida recently. It is a small comfortable hotel in a quiet area,but walking distance to the city center and main historic areas. The hotel has a nice courtyard with a pool. You can get a fresh cooked breakfast in the morning. The staff we met were all friendly... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Ian It was our pleasure to have your wife and you as our guests. Next time you will need toplan not to come on election weekend. Even so I think you could see what a wonderful city Merida is. We all look forward to your return. More 

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