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Hotel Santa Ana

#17 of 88 Hotels in Merida
Certificate of Excellence
GreenLeadersGold level
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Calle 45 # 503 entre 60 y 62 | Col. Centro, Merida 97000, Mexico
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35% off room rate
Best prices for: 1 room 1 guest
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Hotel Santa Ana
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Hotel Santa Ana
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81 reviews from our community

Traveler rating
    41
    28
    8
    3
    1
See reviews for
21
27
12
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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  • Spanish first
  • Any
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    (17)
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Merida, Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

My girlfriend and I stayed here for 4 days while exploring Merida. The location was extremely convenient and it was far away from the louder areas of town that one could rest peacefully. Given the affordable, fair, price, I expected less, but found the facilities to be cute and very clean and the staff to be exceptionally kind and informative.... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Thank you very much for taking the time to leave your comments, they are always helpful and appriciated. As we say here El gusto es mio or the pleasure is mine. In this case the pleasure was ours as I speak for the entire staff. We hope that you will visit with us again in the future, wish you the... More 

Oslo, Norway
1 review
2 of 5 stars Reviewed 3 weeks ago

During our time in Mexico we stayed at a number of hotels and this was by far the worst place we visited. At first we considered to cancel our stay due to the very unpleasant receptionist at the Hotel. He clearly seemed very bothered when we entered the Hotel, and in the beginning he almost made us feel threatened. On... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Well it definitly took some time to think through a response to such as poor review. First off I would like to sincerly apologize on behalf of myself and our staff. You will note from our other reviews that your sentiments are rarely if ever shared by others. As for us being the worst of the several hotels you stayed... More 

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I highly recommend this hotel. I wound up staying there to avoid what too many Americans share: Budgets busted and vacation dreams evaporated by medical / dental costs. So when my dentist said, "WITH your insurance, two crowns will be $1600 out of pocket and exhaust your benefits I thought, "There must be a better option." I'd read that medical... More 

Was this review helpful? Yes 2
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Evan, Thank you so much for taking the time to leave such kind words. Please know that the staff and I also enjoyed your stay very much. It is always a pleasure to help a guest discover our wonderful city and surrounding area. It does not need to cost more you just need to be well informed. Glad to hear... More 

Isla Mujeres, Q Roo, Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

Hotel Santa Ann is the stop over lodgeing Bolder Won Events perfers to use for our fly fishing clients when they fly into Merida on their way to Alacarnes Reef & points along the Yucatan coast line We find Hotel Santa Anna a comfortable reasonable priced accommodation that offers it's guest great hospitality and in depth knowledge of Merida in... More 

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Thomas B, General Manager at Hotel Santa Ana, responded to this review

We are proud to be chosen and thereby part of Bolder Won Events exceptional client experience. It is our pleasure to serve your guests and honor to be part of such an outstanding organization. Look forward to the coming fly fishing season out on the reef More 

Helsinki, Finland
Top Contributor
87 reviews 87 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed April 4, 2015

We decided to book a room from here for the first two nights of our stay in Mérida according to good reviews in TA. We found this hotel to be good, but nothing special. Our room was OK, clean and comfortable. Pool is very tiny here and if there is one family using it (3-4 persons) there is actually no... More 

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Thomas B, General Manager at Hotel Santa Ana, responded to this review

Thank you for taking the time to leave a comment. I am sorry if the Hotel was not what you expected but am glad the you found a hostel to your liking. A hostel will most often be less money per night for good reason. Unlike a hostel we clean the rooms and in fact the entire hotel daily and... More 

merida
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 30, 2015

I stay here quite frequently because of its location and quietness... some remarked about rosters in the early morning but I must admit I Heard nothing.. or maybe it is because I am used to Yucatecan early morning sounds, which I find endering. Apart from that the staff are great ! Parking a plus ! The beds a Little hard... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Thank you so much. We enjoy having you stay with us as well and I cannot wait to send guests out to your resturant near UXMAL. I will make their day so much more enjoyable. Hope to see you soon More 

A TripAdvisor Member
4 of 5 stars Reviewed March 24, 2015

We stayed at the Santa Ana for about a month. We felt very welcome at this wonderful little piece of paradise. We just parked in the hotel parking lot and walked everywhere - close to great restaurants, Centro, art galleries, Paseo Montejo, etc. The quiet air conditioning and fan were great touches. We spent time in the artfully decorated common... More 

Was this review helpful? Yes 1
Thomas B, General Manager at Hotel Santa Ana, responded to this review

I am glad to read that you enjoyed your stay with us as much as we enjoyed having you. We are always working to improve so I trust that the next time you are in our city you will be able to note the improvements. Until then, safe travels to you both More 

New Baltimore, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

The very reasonable price point got my attention at first, but it was the friendly staff, clean and very secure property, and the location that helped make my first visit to this very interesting city enjoyable. The morning breakfast was always fun as the two young women made sure I got what I wanted and got Spanish lessons besides. As... More 

Was this review helpful? Yes 1
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Sir, Thank you so much for your kind words. The staff truly enjoyed your stay with us as well. I was only disappointed when I returned from my trip to learn you had gone. I enjoyed our morning chats and your insight into things of interest to me. I hope your Spanish lessons went well and pray that we have... More 

edmonton
Top Contributor
72 reviews 72 reviews
26 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed March 7, 2015

We really like this hotel and last time we raved about it. This time I booked four rooms because we were showing our family what a wonderful city Merida is and trusted nothing changed at the hotel. Nothing had changed at the hotel, it's the hotel neighbours, two roosters that start their daily ritual of crowing at 5:00 am in... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

I understand your concern and it is currently being addressed. We are undertaking a renovation at the rear of the hotel to shut out the noise, our fingers are crossed. This seems to be our only option having offered to buy the animals, offered to more then to the owners ranch where I am positive they would have a much... More 

Denver, Colorado
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 7, 2015

We were very pleasantly surprised with our stay here - we're on a budget, so have been staying in pretty basic, cheap places. But, this hotel was a really nice change of pace while still being affordable. The rooms were clean, well-decorated, cable TV, hot water showers, good internet. The little pool in the courtyard was a great spot to... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Thank you so much for your comments, they are very important to us and we are paying close attention to Guests comments working to always improve. I also thank for for recognizing the staff helping you resolve issues outside the hotel. I always say that you are our guest and will be treated so before, during and after your stay.... More 

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