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Hotel Santa Ana

#18 of 89 Hotels in Merida
Certificate of Excellence
GreenLeadersGold level
Calle 45 # 503 entre 60 y 62 | Col. Centro, Merida 97000, Mexico
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Hotel Santa Ana
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92 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

The staff make all the difference at this hotel. Every single staff member I interacted with was friendly and promptly followed through on anything asked. They were also great in giving suggestions and general conversation. They really made me feel at home. There were some bumps in the road, but most were addressed immediately, even if they couldn't be remedied.... More 

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Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We booked Santa Ana soley based on good reviews. When my family arrived the staff was incredible helpful and friendly and the place far exceeded our expectations. The first floor common area was well kept, relaxing and romantic. Our room on the 3rd floor was basic, but clean and had a stunning view of the Church. We loved the location... More 

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D8815ZR, General Manager at Hotel Santa Ana, responded to this review

Marvelous, Cannot tell you how much we enjoyed having you here. A great couple and wonderful Children. A bit quieter than I am used to but certainly a pleasure. If and when you return remember I want to upgrade your accommodations to a first floor Deluxe Room and I will even have a photo of the 3rd floor view of... More 

York, England
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Rooms are quite basic and the first one we were allocated was positively dingy but that was soon changed for something much lighter and better. Everything worked after a few teething problems. There are no safes in the rooms. The place could use some attention, but is sound overall. Staff are pretty helpful. Location seemed a bit out of the... More 

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D8815ZR, General Manager at Hotel Santa Ana, responded to this review

Sir/Madame I tried to private message you looking for addtional informatiom but have not heard back. In any case, my best answer without being able to look up your reqistration is that all our rooms are the same the only difference is Standard or Deluxe. There are three rooms, one on each floor, which do not receive as much direct... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 19, 2015

I love the Hotel Santa Ana. The management and staff are very friendly and helpful, the atmosphere is charming, and the rooms are clean with good air conditioning. The location is both convenient to the charming Santa Ana square, multiple convenience stores, a laundry, and a cafe with great espresso--and it's a very short walk down calle 60 to the... More 

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Thomas B, communications at Hotel Santa Ana, responded to this review

Thank you very much for your wonderful review of our hotel. I will be sure to read it to the entire staff. We certainly hope you will find time to visit here again. Till then we all wish you safe and enjoyable travels More 

Ottawa, Canada
Level Contributor
221 reviews
219 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed June 13, 2015

Booked via hotels.com for less than 30$CAN a night! Stayed 2 nights. Check in was easy if a bit cold. Was provided a room on the ground floor, in a secluded corner. The room had a double and a single bed, decent TV, free wifi, clean bathroom with shower and good towels. Only issue was the damned rooster, which starts... More 

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Thomas B, General Manager at Hotel Santa Ana, responded to this review

Sir, Do you happen to remember who was working when you checked in? It is very important to me that during check in and for that matter your entire stay you feel most welcome. You are our guest and your satisfation is very importany to us. Please drop me a line at our email address if you remember. hotelsantaana@hotmail.com Thank... More 

Sarnia, Canada
2 reviews
4 of 5 stars Reviewed June 9, 2015

We stayed at the Hotel Santa Ana, on our first trip to Merida recently. It is a small comfortable hotel in a quiet area,but walking distance to the city center and main historic areas. The hotel has a nice courtyard with a pool. You can get a fresh cooked breakfast in the morning. The staff we met were all friendly... More 

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Thomas B, General Manager at Hotel Santa Ana, responded to this review

Ian It was our pleasure to have your wife and you as our guests. Next time you will need toplan not to come on election weekend. Even so I think you could see what a wonderful city Merida is. We all look forward to your return. More 

Merida, Mexico
1 review
5 of 5 stars Reviewed June 7, 2015

i have stayed with the Hotel Santa Ana for over 10 yrs. i have had family friends and student groups stay also. I Use the hotel for its location price quality service accomidations and staff. i would recomend Hotel Santa Ana to all levels of travelers ,from solo couples families and groups. thanks and bon voyage

Was this review helpful? Yes
Thomas B, Communications at Hotel Santa Ana, responded to this review

Sir, Thank you very much for taking the time to leave such kind words. Our staff works hard to hear just such comments. We look forward to your next group of students who will be arriving soon. They are always so well behaved and a pleasure to serve. I hope you will find time to stop by one morning and... More 

Bristol, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2015 via mobile

This is a charming and relaxed hotel. It is excellent value for money. The rooms are basic and clean. The courtyard and reception area very pretty. The location is excellent. Close to the vibrant areas of Santiago and of course Santa Ana. While also being a quick walk to the beautiful paseo montejo. Most of all the charm of the... More 

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Thomas B, Volunteer at Hotel Santa Ana, responded to this review

Gavin Thank you for taking the time to leave such a complimentary review the staff works hard to hear such words. Glad you enjoyed your stay and hope you will return one day. More 

Merida, Mexico
1 review
5 of 5 stars Reviewed May 12, 2015

My girlfriend and I stayed here for 4 days while exploring Merida. The location was extremely convenient and it was far away from the louder areas of town that one could rest peacefully. Given the affordable, fair, price, I expected less, but found the facilities to be cute and very clean and the staff to be exceptionally kind and informative.... More 

Was this review helpful? Yes
Thomas B, General Manager at Hotel Santa Ana, responded to this review

Thank you very much for taking the time to leave your comments, they are always helpful and appriciated. As we say here El gusto es mio or the pleasure is mine. In this case the pleasure was ours as I speak for the entire staff. We hope that you will visit with us again in the future, wish you the... More 

Oslo, Norway
1 review
2 of 5 stars Reviewed May 6, 2015

During our time in Mexico we stayed at a number of hotels and this was by far the worst place we visited. At first we considered to cancel our stay due to the very unpleasant receptionist at the Hotel. He clearly seemed very bothered when we entered the Hotel, and in the beginning he almost made us feel threatened. On... More 

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Thomas B, General Manager at Hotel Santa Ana, responded to this review

Well it definitly took some time to think through a response to such as poor review. First off I would like to sincerly apologize on behalf of myself and our staff. You will note from our other reviews that your sentiments are rarely if ever shared by others. As for us being the worst of the several hotels you stayed... More 

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