We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 88 Merida hotels

Hacienda Santa Cruz

3.5 of 5 Hotel   |   Calle 86 s/n, Merida 97315, Mexico
Hotel amenities
Hacienda Santa Cruz
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
You added Hacienda Santa Cruz to your Saves list
Ranked #18 of 88 Hotels in Merida
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 18, 2009
HotelEyes Miami, Florida
Write a Review

124 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
There are newer reviews for Hacienda Santa Cruz
See the most recent reviews
Miami, Florida
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 18, 2009

Before I start to give my review I would like to point out that I work in the 5 Star/Diamond Hotel Industry as a manager for 17 around the world for top hotels. I usually don't like to stay at hotels because i can't "disconnect" from work as I keep looking and focus on operational aspects. This said, I spent... More

Was this review helpful? Yes
Fertibob, Propietario at Hacienda Santa Cruz, responded to this review

your comentary is an honor for us ...we are very proud ...I think your right whn you speak about the " atmosphere" ...and the fundation of the Hospitality industry ......this is the most important thank you very much Robert More

Andernos-les-Bains, France
Top Contributor
99 reviews 99 reviews
71 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed February 28, 2009

The Hacienda Santa Cruz was our special treat, during our Yucatan holiday in February 2009. The hacienda has been entirely renovated and decorated with exquisite taste. Everything about it is absolutely lovely and I highly recommend it. The restaurant is very nice, but expensive for Mexico. The hacienda is located just outside of the circular road of Merida and approximately... More

Was this review helpful? Yes
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2009

This hacienda is the perfect place for a holiday: it lies outside Merida ( buses pass by all the time and taxi's are available to get you into town in 20 minutes). Robert and Caroline Franck are such wonderful hosts, friendly, informal and they anticipate on everything you might me needing. Caroline is also a very good cook, she mixes... More

Was this review helpful? Yes
Vancouver, Canada
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2009

We spent a few nights at the Hacienda Santa Cruz and could believe our luck in finding this place. This hacienda is located on a large property that has been completely renovated by the French owners. There are only 9 rooms but they have been beautifully renovated with all of the modern conveniences. The food is prepared by the owners... More

Was this review helpful? Yes
Washington DC
Top Contributor
65 reviews 65 reviews
45 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed January 6, 2009

Hacienda Santa Cruz is a truly special property and anyone traveling to Merida should consider staying here. The hotel has not yet made it into U.S. guide books, an omission that I hope will be corrected in forthcoming editions. The owners, who acquired the property just seventeen months ago, left their lives in Paris to run this hotel, and their... More

Was this review helpful? Yes
New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 2, 2008

Our one week stay at Santa Cruz was beyond perfect! The hacienda is beautiful and quiet, yet in a convenient location in regards of the airport, Merida and most touristic attractions. The place is gorgeous, the renovation is very tasteful, respecting the historical beauty of the construction while adding tasteful decor and modern conveniences (fabulous bathrooms and silent AC). The... More

Was this review helpful? Yes
A TripAdvisor Member
5 of 5 stars Reviewed March 11, 2006

Hacienda Santa Cruz was the highlight of our Yucatan visit. The grounds were lovely, and the small pueblo just outside the gates was charming and genuine. We felt like we were in a “real” part of Mexico, not just some park designed for tourists. The owner was a lot of fun and quite a character; it’s worth picking her brain... More

Was this review helpful? Yes 2
Boston MA
13 reviews 13 reviews
6 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 28, 2005

This Hacienda is not for every traveler, but for our family it was one of the best places we have ever stayed. - Location: the Hacienda is located about 20 minutes from the center of Merida. It is easy to find and get around. It is located in a quiet village -- we awoke each morning to roosters crowing (way... More

Was this review helpful? Yes 3
A TripAdvisor Member
5 of 5 stars Reviewed September 19, 2004

Hacienda Santa Cruz is a carefully restored 17th century hacienda, with baby ostriches (our children loved them), a pool (everyone loved it), wonderful food, and convenient location (close to central Merida and in visiting distance of major Mayan ruins. We stayed 7 nights and loved it. The owner is as helpful as you wish her to be in advising on... More

Was this review helpful? Yes 4
A TripAdvisor Member
4 of 5 stars Reviewed October 28, 2003

Hacienda Santa Cruz is just getting started as a hotel, so it needs to iron out a few things.....but what a great place! what a great location! How often do you get a chance to stay overnight in a little Mayan village? And still be twenty minutes from an international airport? The grounds are beautiful, the buildings are old, the... More

Was this review helpful? Yes 5
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hacienda Santa Cruz? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hacienda Santa Cruz

Address: Calle 86 s/n, Merida 97315, Mexico
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hacienda Santa Cruz 3.5*
Number of rooms: 11
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Priceline, Odigeo, Despegar.com, TripOnline SA and Tingo so you can book your Hacienda Santa Cruz reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Hotel Santa Cruz Palomeque

115 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (81)
Room/suite (9)
Pool/beach area (10)
Bathroom (1)
Hotel & grounds (13)
Business center/function rooms (1)
Dining (4)
View from room (4)
Other (39)

Management photos: Courtesy of the property manager

All management photos (35)
Hotel & grounds (6)
Room/suite (4)
Dining (2)
View from room (1)
Other (22)
Hotels you might also like...
Check In Check Out
Price Your Stay