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All 88 Merida hotels

Hacienda Xcanatun

4.0 of 5 Boutique Hotel   |   Calle 20 S/N por 19 y 19A | Comisaría Xcanatún, Merida 97302, Mexico
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89%
Ranked #12 of 88 hotels in Merida
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
sfdann Salt Lake City, Utah
  • Reviews (121)
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121 people have reviewed this hotel

Traveler rating
    97
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12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Salt Lake City, Utah
Top Contributor
172 reviews 172 reviews
47 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is not the 12th best hotel in Merida - it is one of the very best. The service levels, the quality of the spacious rooms and the restaurant make it a Yucatan experience that cannot be missed. There are some beautiful converted 'homes' in downtown Merida, but nothing compares with a Hacienda. And while Starwood has five or so... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 20, 2014

It is worth every penny! The whole hacienda was restored very professionally! The rooms are beautiful and the food is perfect! It will be a wonderful experience, located at the north part of town, closer than you think!

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Paris, France
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 8, 2014

It is the Third time we are going to this amazing place.. A true luxury but without the bling bling. The place, the service, the rooms, the restaurant .. It is a tricky place as you feel like just staying there and enjoying It fully. What else ...

Was this review helpful? Yes 1
Oxford, UK
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 16, 2014

This really was a great find and one of the very few places to which we would make en effort to return. Booking and welcome were efficient and graceful. Our Deluxe Suite was on the top floor of an elegant block set in gardens and overlooking one of the two swimming pools. It was enormous with elegant furniture, a wrap-around... More

Was this review helpful? Yes 1
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you for your kind review! It is important for us to receive feedback from guests regarding their experiences, and you covered a lot of ground. We will gladly take into consideration your suggestion for more signage on the road into the Hacienda. And please do make an effort to return! More

Merida, Mexico
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed June 14, 2014

The Hacienda Xcanatun has probably the best restaurant in Merida and is a must if you are at all interested in having at least one great meal in the Yucatan, with excellent, innovative menu choices, the best service in Merida (my pet peeve) and a gorgeous room. If you decide, as you should, to stay, you will not want to... More

Was this review helpful? Yes 1
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you for your glowing review...and for your return visit! Word of mouth is our very best recommendation. "Nuestra casa es su casa!" More

London, United Kingdom
Top Contributor
61 reviews 61 reviews
21 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed May 6, 2014

We called up in advance to see if we could come for lunch and a massage at the Hacienda as we fancied a day out of the city of Merida. We organised both and turned up a little early but dressed respectably. We asked if we could maybe sit in the grounds before we had our meal and were told... More

Was this review helpful? Yes 2
Paris, France
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 1, 2014

This hotel is absolutely fabulous, from service, to rooms (45m2 for a standard double), to delicious food in a beautiful and well-maintained garden landscape away from the noisy streets of Merida. The 2 pools are very calm and relaxing, with plenty of sun and shade. Staff at reception, room service and the restaurant were flexible (for example, we asked to... More

Was this review helpful? Yes 2
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you very much for your kind review! We are always pleased when guests appreciate our property. I am sorry about the non-available wines, as we pride ourselves on our wine list, and will have the maitre'd look into it inmediately. Thank you again for your visit! More

new york, new york
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2014

We recently returned to NYC from a 7 night stay, our 4th we believe. This hotel never disappoints us. Oh, one can always quibble, as they often do on Trip Advisor, but we would be hard pressed to do so here. We relax once we arrive at the calm and beautiful environment of this property, that was converted handsomely to... More

Was this review helpful? Yes 2
DTina, Owner at Hacienda Xcanatun, responded to this review

It was wonderful having you both here again! It is always great to have guests appreciate Xcanatún and what it has to offer. Hopefully we will see you for your "R&R" again next year! More

Progreso, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

I have never stayed at the hotel as i live 15 min away but the restaurant is the best in Merida. It is not included In the restaurant list except incorrectly with Piedra de Agua. This should be corrected as it is very misleading. When dining at another excellent venue in Mérida, Bruno's, we were told by the chef Bruno... More

Was this review helpful? Yes 1
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you very much for taking the time to write this lovely review. We are pleased you enjoy our restaurant, comments like yours make a big difference to our staff. And I will have to thank Bruno personally for his recommendation, too! Hope to meet you next time you visit. More

London
Contributor
15 reviews 15 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 5, 2014

Can't speak highly enough of this lovely hotel. It is chic and elegant and extremely well run. We made a last minute booking here after leaving another hotel which had turned out to be disappointing. Hacienda xcanatun was the exact opposite. The hotel and grounds are beautiful and very peaceful. It is run in an extremely professional manner by staff... More

Was this review helpful? Yes 1
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you very much for your lovely review! Made even more special because you found us on the "rebound". We so enjoy it when guests take the time to really "stay" at Xcanatún, finding all the special nooks and crannies, enjoying the Spa and the restaurant. Please, if you would like the recipe for our expresso ice cream, we would... More

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Additional Information about Hacienda Xcanatun

Address: Calle 20 S/N por 19 y 19A | Comisaría Xcanatún, Merida 97302, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Xcanatun 4*
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Also Known As:
Hacienda Xcanatun Hotel Merida
Hacienda Hotel Xcanatun
Xcanatun Hacienda Hotel

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Merida #6 Luxury Hotel in Merida #6 Romantic Hotel in Merida
Hotel Class
Official Description (provided by the hotel)
Once one of the Yucatan’s largest sisal plantations, the restored 18th century Hacienda Xcanatun is today an elegantly, intimate hotel surrounded by acres of gardens, and gleaming with polished stone and marble floors; high beamed ceilings; and marble-wrapped bathrooms. Xcanatun offers all the comfort and luxury expected of a world-class boutique property with 18 air-conditioned and individually decorated suites/rooms; a gourmet restaurant, serving sophisticated, Fusion Yucatecan cuisine; two freshwater pools and an intimate Spa.. ... more   less 
Number of rooms
18

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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