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All 86 Merida hotels

Hacienda Xcanatun

4.0 of 5 Boutique Hotel   |   Calle 20 S/N por 19 y 19A | Comisaría Xcanatún, Merida 97302, Mexico
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89%
Ranked #11 of 86 hotels in Merida
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109 people have reviewed this hotel

Traveler rating
    89
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12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
new york, new york
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2014

We recently returned to NYC from a 7 night stay, our 4th we believe. This hotel never disappoints us. Oh, one can always quibble, as they often do on Trip Advisor, but we would be hard pressed to do so here. We relax once we arrive at the calm and beautiful environment of this property, that was converted handsomely to... More

Was this review helpful? Yes 2
DTina, Owner at Hacienda Xcanatun, responded to this review

It was wonderful having you both here again! It is always great to have guests appreciate Xcanatún and what it has to offer. Hopefully we will see you for your "R&R" again next year! More

Progreso, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

I have never stayed at the hotel as i live 15 min away but the restaurant is the best in Merida. It is not included In the restaurant list except incorrectly with Piedra de Agua. This should be corrected as it is very misleading. When dining at another excellent venue in Mérida, Bruno's, we were told by the chef Bruno... More

Was this review helpful? Yes 1
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you very much for taking the time to write this lovely review. We are pleased you enjoy our restaurant, comments like yours make a big difference to our staff. And I will have to thank Bruno personally for his recommendation, too! Hope to meet you next time you visit. More

London
Contributor
14 reviews 14 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 5, 2014

Can't speak highly enough of this lovely hotel. It is chic and elegant and extremely well run. We made a last minute booking here after leaving another hotel which had turned out to be disappointing. Hacienda xcanatun was the exact opposite. The hotel and grounds are beautiful and very peaceful. It is run in an extremely professional manner by staff... More

Was this review helpful? Yes 1
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you very much for your lovely review! Made even more special because you found us on the "rebound". We so enjoy it when guests take the time to really "stay" at Xcanatún, finding all the special nooks and crannies, enjoying the Spa and the restaurant. Please, if you would like the recipe for our expresso ice cream, we would... More

West Palm Beach, Florida
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 17, 2014

Have been at this hacienda for lunch and dinner many times. It is a 15-minute of so taxi drive from the center of Merida, and well worth the few pesos it costs to get here. We enjoyed a fabulous dinner on their terrace, followed by a concert performed by the Yucatan Intrernational String Quartet in a beautiful little concert room.... More

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DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you very much for taking the time to write a review, and to enjoy our property! It is always a pleasure when a client/guest leaves happy! We will continue the concerts through June, the next one is March 20, so please contact us if you would like to attend! More

Riverside, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 4, 2014 via mobile

This is the place to rejuvinate after exploring the many Mayan ruins that the Yucatan has to offer. Simply put, Amazing. Beautiful rooms and lavish landscape. The restaurant lives up to all of the awards it has earned. Not a stretch to say I had my best meal ever here. The staff while accommodating are not intrusive but always there... More

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DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you for taking the time to write this lovely review! It is great when guests appreciate the work that goes into keeping things working the way they should. I hope you also enjoyed the yoga class, it is a recent addition to the services we offer, even if it is only once a week! Have a safe journey. More

Edmonton, Canada
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 3, 2014

We returned to the restaurant at this hotel after enjoying a wonderful meal there last spring. We had very high expectations since our last visit was so enjoyable and we were not disappointed. The service and the food were both superb and the ambiance of this beautiful property is unbeatable. We did not stay at this property this time but... More

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DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you very much for your positive review. Maintaining excellence is always a challenge! We will pass your comments on to the staff, feedback is very important! We hope you visit us again next year! More

Nashville, Tn
Contributor
13 reviews 13 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 13, 2014

Like other reviewers, we too found the Hacienda charming. The staff went out of their way to accommodate all our requests and the restaurant was excellent. The pictures do not even do it justice. It is beautifully restored. We were, however, grateful for a previous visitor's directions as our GPS did not work (make sure to check the country settings)... More

Was this review helpful? Yes
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you for your kind review! We will make sure to pass your positive comments on to the staff. We can understand that it is hard to please all guests as far as mattress firmness is concerned, but have taken your comment into consideration, and will be acquiring mattress pads to address this in the future. Also, we are working... More

Macau
Top Contributor
81 reviews 81 reviews
52 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 26, 2013 via mobile

They say that it is never late to learn and indeed it is true. After many years of traveling around the world I found an establishment where the laundry services exclude underwear: the Hacienda Xcanatum. It is due to hygiene reasons, I was told by the staff. Well, it was exactly for hygiene reasons that I would like to have... More

Was this review helpful? Yes 1
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you for taking the time to write a review, we always appreciate feedback from our guests, and are pleased you liked your stay. We are sorry for the inconvenience in your laundry, but in effect, we do not as a general rule wash underwear for "hygiene" reasons, basically because our laundry staff has had unpleasant experiences in the past... More

san francisc
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 25, 2013

The service was outstanding, the room was by far one of the nicest I have ever stayed in and that includes many Ritz's, 4 Seasons and other highly touted hotels. The restaurant Casa de Piedra was so good we ended up doing two nights here for dinner even though we had plans to go into the city. Pedro who helped... More

Was this review helpful? Yes 2
DTina, Owner at Hacienda Xcanatun, responded to this review

Thank you very much for taking the time to write such a lovely review, word of mouth is definitely our best advertising. We are always pleased when guests feel so comfortable they do not really want to leave the premises! We hope to be able to host you again in the future, and I will be sure to give Pedro... More

Surrey, Canada
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 18, 2013

My Isla Mujeres Sister and I spent two nights at the Hacienda November 2013 during our visit to Merida. The experience was beyond words. From the moment we arrived we felt a bit like royalty.The staff were friendly and very helpful.Christina was warm, caring and very professional. Our master suite was so unxpected, it was bigger than my Isla apartment.... More

Was this review helpful? Yes 2
DTina, Owner at Hacienda Xcanatun, responded to this review

Many thanks for your lovely & appreciative review! Since you will be based in Isla, we hope to see you again very soon! More

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Additional Information about Hacienda Xcanatun

Also Known As:
Hacienda Xcanatun Hotel Merida
Hacienda Xcanatun Hotel
Hacienda Hotel Xcanatun
Xcanatun Hacienda Hotel
Address: Calle 20 S/N por 19 y 19A | Comisaría Xcanatún, Merida 97302, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Municipality of Merida > Merida
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Merida
#6 Luxury Hotel in Merida
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Xcanatun 4*
Official Description (provided by the hotel):
Once one of the Yucatan’s largest sisal plantations, the restored 18th century Hacienda Xcanatun is today an elegantly, intimate hotel surrounded by acres of gardens, and gleaming with polished stone and marble floors; high beamed ceilings; and marble-wrapped bathrooms. Xcanatun offers all the comfort and luxury expected of a world-class boutique property with 18 air-conditioned and individually decorated suites/rooms; a gourmet restaurant, serving sophisticated, Fusion Yucatecan cuisine; two freshwater pools and an intimate Spa.. ... more   less 
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