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InterContinental Presidente Merida

#21 of 88 Hotels in Merida
Certificate of Excellence
4.0 of 5
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Avda Colon 500 Centro, Merida 97000, Mexico
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InterContinental Presidente Merida
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Ranked #21 of 88 Hotels in Merida
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
Sungron Washington
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379 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington
Top Contributor
248 reviews 248 reviews
44 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel in no way resembles its beautiful namesake in Cancun. It's a mediocre place with mediocre rooms and a few inconveniences. Daily towel replacement was an issue, as was the fact that that coffee was complimentary only on the first day. The room needed serious maintenance because of issues like a toilet flush handle that required manipulation. Small things... More 

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Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Sungron, Thank you for taking the time to post your review of your recent experience at the Presidente InterContinental Merida. All your observations, take into account to improve the quality of services offered on the property, we appreciate your point of view as the perception of every person is different and certainly you help us unify the criteria for... More 

St. John's, Canada
Top Contributor
139 reviews 139 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed for two nights and was happy with the accommodations. I came with a tour group and they had all the keys laid out and ready to go which is so nice after a long day of sightseeing. The room was large and the wifi was free and fast. Breakfast was very nice. There's a great convenience store across... More 

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Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Chech1965, Tahnk you very much fortaking the time to post your recent experience at the Presidente InterContinental Mérida. This warm words motivate us to continue to strive and provide quality service to our guests can enjoy the beauty of the white city Sincerely. Carlos Esquivel. Guest Relation Manager. More 

Greater London, United Kingdom
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 14, 2015

Intercontinetal boutique style hotel, on a larger scale. 127 rooms of which 29 are standard, The deluxe rooms are very spacious and have a large bathroom with his and her sinks and a lovely shower. The deluxe rooms can also have bath tubs (if requested as there are 16 rooms in total). They have a balcony overlooking the pool however... More 

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Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear MissD787, Thank you very much for taking the time to post your recent experience at the Presidente Intercontinental Mérida. We are glad that you were able to enjoy the comforts and services offered by this property and also thet we could meet your expectations. We hope that in future we will have the honor of receiving you again. Sincerely.... More 

Houston, Texas
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 24, 2015 credit card Amex Card Member Review

We stayed in Mérida for a week and rented a room with a King sized bed. The room also had a work desk and a pull out sofa. The location is excellent as we had access to the fabulous Paseo Montejo and we strolled up and down that boulevard every night after dinner. Restaurants and bars and shopping are all... More 

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Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Texas_art, thank you very much for posting your comments about your recent stay at the President Hotel InterContinental Merida. For us warm receive comments like yours are our greatest reward, as we indicated that we meet your expectations. We await your prompt return to the city and give us the opportunity to serve you again. Warm Regards. Carlos Esquivel.... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2015

We stayed for the first time in Merida and loved this hotel. It is clean and updated. We got an upgrade to the second floor and had our own lounge/breakfast area. The hotel also has a restaurant. the concierge was very helpful arranging local tours and trips. It was very reasonably priced for how nice it is. Small pool and... More 

Was this review helpful? Yes 1
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Sara B, Thank you very much for taking the time to share your recent experience at the Presidente InterContinental Merida. We are delighted that we have fulfilled the expectations you had of the property and the service you received from our staff and the amenities you enjoy so much in her room, and beyond. We hope that in a... More 

Puebla, Mexico
2 reviews
2 of 5 stars Reviewed March 4, 2015

I stay at many Hotels throughout the year and am a Platinum Member of IHG. In a year I never had to live through this. Arriving late evening at the Hotel I ordered a light dinner to my room because I had not eaten since breakfast. The next orning I woke up with stomage pains, diarea and nauseas. Today it... More 

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Jorge C, Manager at InterContinental Presidente Merida, responded to this review

Dear Mr. JoeWittke, We are really sorry for not meeting you expectyarions during your recent stay. Comments like yours helps us to improve our quelity and services. Regarding this case, we sent you an email in order to have more details about this unfavorable experience. We will be very pleased if you allow us to serve you once again in... More 

Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 1, 2015

Stay here once a year while attending conference in Merida. Feels almost like a boutique hotel. Comfortable rooms. Friendly service. Perhaps not to international Intercontinental standards but rates are also very low. Not very impressed by food in restaurant but many alternatives nearby.

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Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Rdesaidc, Thank you very much for taking the time to write your comments about your recent stay at the Hotel Presidente InterContinental Merida. We are very happy to live up to your expectations, comments like yours do strive every day more to endorse our commitment to our guests. We await your visit in the not too distant future. Best... More 

Madison, Wisconsin
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 15, 2015

We thought this place was fantastic. Very nice updated rooms, helpful staff, good location not far from the historic center of the city (easy walk). Free parking. Pool was pretty freezing, but refreshing and all that...

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Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear MaddieNie, Thank you very much for letting us warm comments about your recent stay at the Hotel Presidente InterContinental Merida. For us there is nothing better than meeting the expectations of our guests by providing quality service and facilities. As you mentioned our location is privileged, since we are practically in the middle of the city and is very... More 

Castelli Calepio
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 12, 2015

Nice hotel, clean, quite and not too big. Room is quite big with a small terrace. The personnel is very friendly and helpful. The restaurant is serving good food. The only problem is that they do not change foreign currency and if you arrive Saturday evening it might be a problem, since on Sunday change offices are all closed.

Was this review helpful? Yes
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear BrunoFacchinetti, Thank you very much for taking the time to post your comments about your recent stay at the Hotel Presidente InterContinental Merida. We are glad to hear that we meet the expectations of you, and had an excellent stay with us. On the other hand the foreign exchange is a situation that is out of our control because... More 

Mexico City, Mexico
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 7, 2015

This hotel is good choice to stay for a few nights. Its very close from Montejo road and downtown. Rooms are very spacious and confortables, and there is free wifi. We had some issues with AC, it was loud and one day didn't worked because some problem with a frozen compresor, Mérida is not the city to have problems with... More 

Was this review helpful? Yes 1
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Nedve18, Thank you very much for tamrse the time to post your comments about your recent visit to the Hotel Presidente InterContinental Merida. I appreciate your comments and I am sure will serve us to improve the quality and the services offered on the property. Looking forward to your early return to the White City and being your hosts... More 

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