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InterContinental Presidente Merida

#20 of 88 Hotels in Merida
Certificate of Excellence
4.0 of 5
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Avda Colon 500 Centro, Merida 97000, Mexico
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InterContinental Presidente Merida
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Ranked #20 of 88 Hotels in Merida
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Chech1965 St. John's, Canada
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373 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. John's, Canada
Top Contributor
126 reviews 126 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed for two nights and was happy with the accommodations. I came with a tour group and they had all the keys laid out and ready to go which is so nice after a long day of sightseeing. The room was large and the wifi was free and fast. Breakfast was very nice. There's a great convenience store across... More 

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Greater London, United Kingdom
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Intercontinetal boutique style hotel, on a larger scale. 127 rooms of which 29 are standard, The deluxe rooms are very spacious and have a large bathroom with his and her sinks and a lovely shower. The deluxe rooms can also have bath tubs (if requested as there are 16 rooms in total). They have a balcony overlooking the pool however... More 

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Houston, Texas
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago credit card Amex Card Member Review

We stayed in Mérida for a week and rented a room with a King sized bed. The room also had a work desk and a pull out sofa. The location is excellent as we had access to the fabulous Paseo Montejo and we strolled up and down that boulevard every night after dinner. Restaurants and bars and shopping are all... More 

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Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Texas_art, thank you very much for posting your comments about your recent stay at the President Hotel InterContinental Merida. For us warm receive comments like yours are our greatest reward, as we indicated that we meet your expectations. We await your prompt return to the city and give us the opportunity to serve you again. Warm Regards. Carlos Esquivel.... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2015

We stayed for the first time in Merida and loved this hotel. It is clean and updated. We got an upgrade to the second floor and had our own lounge/breakfast area. The hotel also has a restaurant. the concierge was very helpful arranging local tours and trips. It was very reasonably priced for how nice it is. Small pool and... More 

Was this review helpful? Yes 1
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Sara B, Thank you very much for taking the time to share your recent experience at the Presidente InterContinental Merida. We are delighted that we have fulfilled the expectations you had of the property and the service you received from our staff and the amenities you enjoy so much in her room, and beyond. We hope that in a... More 

Puebla, Mexico
2 reviews
2 of 5 stars Reviewed March 4, 2015

I stay at many Hotels throughout the year and am a Platinum Member of IHG. In a year I never had to live through this. Arriving late evening at the Hotel I ordered a light dinner to my room because I had not eaten since breakfast. The next orning I woke up with stomage pains, diarea and nauseas. Today it... More 

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Jorge C, Manager at InterContinental Presidente Merida, responded to this review

Dear Mr. JoeWittke, We are really sorry for not meeting you expectyarions during your recent stay. Comments like yours helps us to improve our quelity and services. Regarding this case, we sent you an email in order to have more details about this unfavorable experience. We will be very pleased if you allow us to serve you once again in... More 

Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 1, 2015

Stay here once a year while attending conference in Merida. Feels almost like a boutique hotel. Comfortable rooms. Friendly service. Perhaps not to international Intercontinental standards but rates are also very low. Not very impressed by food in restaurant but many alternatives nearby.

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Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Rdesaidc, Thank you very much for taking the time to write your comments about your recent stay at the Hotel Presidente InterContinental Merida. We are very happy to live up to your expectations, comments like yours do strive every day more to endorse our commitment to our guests. We await your visit in the not too distant future. Best... More 

Madison, Wisconsin
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 15, 2015

We thought this place was fantastic. Very nice updated rooms, helpful staff, good location not far from the historic center of the city (easy walk). Free parking. Pool was pretty freezing, but refreshing and all that...

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Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear MaddieNie, Thank you very much for letting us warm comments about your recent stay at the Hotel Presidente InterContinental Merida. For us there is nothing better than meeting the expectations of our guests by providing quality service and facilities. As you mentioned our location is privileged, since we are practically in the middle of the city and is very... More 

Castelli Calepio
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 12, 2015

Nice hotel, clean, quite and not too big. Room is quite big with a small terrace. The personnel is very friendly and helpful. The restaurant is serving good food. The only problem is that they do not change foreign currency and if you arrive Saturday evening it might be a problem, since on Sunday change offices are all closed.

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Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear BrunoFacchinetti, Thank you very much for taking the time to post your comments about your recent stay at the Hotel Presidente InterContinental Merida. We are glad to hear that we meet the expectations of you, and had an excellent stay with us. On the other hand the foreign exchange is a situation that is out of our control because... More 

Mexico City, Mexico
Contributor
18 reviews 18 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 7, 2015

This hotel is good choice to stay for a few nights. Its very close from Montejo road and downtown. Rooms are very spacious and confortables, and there is free wifi. We had some issues with AC, it was loud and one day didn't worked because some problem with a frozen compresor, Mérida is not the city to have problems with... More 

Was this review helpful? Yes 1
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Nedve18, Thank you very much for tamrse the time to post your comments about your recent visit to the Hotel Presidente InterContinental Merida. I appreciate your comments and I am sure will serve us to improve the quality and the services offered on the property. Looking forward to your early return to the White City and being your hosts... More 

A TripAdvisor Member
2 of 5 stars Reviewed January 3, 2015 via mobile

Stayed here from Dec.18-23 as part of a 3 week tour of Mexico. Had booked a deluxe double room with 2 double beds and a balcony overlooking the pool. Had requested a room on a high floor and this request was honoured. As a newly-registered IHG member, wifi was complimentary and it was fast and reliable. A lovely, cheerful receptionist... More 

Was this review helpful? Yes 4
Jorge C, Manager at InterContinental Presidente Merida, responded to this review

Dear Guest, Thank you for have stayed at our property and have you at our our beautiful city. We are really sorry for not meeting your expectations during your recent staying. We receive wisely your review and your willingness to share your thoughts and suggestions with us is genuinely appreciated, we are glad to hear it was only minor injuries... More 

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