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City Express Merida

Calle 45 No. 332, esq. Prol. Paseo Montejo | Col. Benito Juárez Norte, Merida 97119, Mexico
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City Express Merida
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Ranked #65 of 89 Hotels in Merida
A recent review
4 of 5 stars Reviewed June 24, 2015
jakobm680 Toronto, Canada
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66 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (66)
  • Mar-May only
    (11)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (30)
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Toronto, Canada
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 24, 2015

we stayed at this hotel for four days. overall good experiences . but since we do not speak spanish we had a hard time comunicating . would have appreciated thestaff at the desk to be able to talk to is better. place very clean and neat.

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the staff, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the opportunity to have... More 

montreal
Level Contributor
66 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed April 20, 2015

Very clean! Beds were comfortable (not mattresses that feel like planks like is often the case in Mexico)! AC worked well. Great breakfast included, lots of choices. Free parking. Fast internet. Staff very pleasant and helpful. Not sure how far it was to downtown (Centro), we weren't there to sightsee. Sam's Club, TGIFriday just down the street, Dairy Queen and... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Toronto, Canada
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed April 20, 2015

We stayed here for two nights for a convention that we were in town for. The hotel is in a great location, not right downtown where the traffic can be hectic, but still near malls and lots of restaurants. The rooms were clean and updated and the maid brought us extra towels and water without us having to ask. The... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Summerside, Canada
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed February 14, 2015

Staff were very friendly at check-in and spoke some English. Our stay was for one night on Feb. 8th. The room was clean and we had internet access there and in the lobby. Breakfast was included and was good. There were a few restaurants nearby including one right next to the hotel parking lot. The hotel is located on a... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Daisy, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Merida did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 1, 2015

We mistakenly used Priceline's Name Your Own Price for a four-star hotel in Merida and it stuck us with this one (and Priceline charged us more using this service than we would have paid if we had booked directly on Priceline!). Priceline said it was four-star, but it is essentially a budget hotel for business travelers or people passing through.... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Merida did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Canton of Glarus, Switzerland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 23, 2014

A stay for 2 days. Clean and comfortable rooms. Quiet location. Continental breakfast with yougurt, cottage chees, meat and cake. Maybe some more fruits. And the personal speaks english. What else do you need? Thank you city express.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Merida, responded to this review

Dear Guest, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Merida did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

New England
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed February 17, 2013 via mobile

I recently stayed here for 5 days with my teenage daughter. We are from the US, and we were in town for an international girls baseball tournament. City Express was the official tournament hotel. We had a great stay. City Express is not fancy, but it's comfortable, friendly and SPOTLESSLY clean! The hotel staff were helpful and welcoming. They washed... More 

Was this review helpful? Yes
ControlCalidad, Director de Relaciones con Clientes at City Express Merida, responded to this review

It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today we are... More 

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