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Hotel Hacienda Inn

#22 of 89 Hotels in Merida
Certificate of Excellence
Av. Aviacion No 709 | Col. Nueva Sambula, Merida 97000, Mexico
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Best prices for: 1 room 1 guest
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127 Reviews from our TripAdvisor Community

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Traveler rating
    47
    63
    9
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

The room was clean and the bed was comfortable. They had a warm comforter which I loved because most hotels in the region don't even though they have AC, and then I get cold, but want the AC on. Our room was by the pool and the only issue I had was that a lot of people use the pool... More 

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Houston, Texas
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an evening flight coming into Merida and not knowing our way around town, we chose to spend the night close to the airport. What a pleasant surprise! Airport hotels have a reputation of being low class without much of a support staff. Hacienda Inn destroyed that reputation. The facility was fresh, airy, clean and welcoming. There is a... More 

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Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 14, 2015

The perfect option if your plane is arriving late or leaving early in the morning. This hotel is the closest to the airport entrance. Rooms surround a very large, nice courtyard pool with hammocks. The restaurant (with swings!) and bar also open out onto this pool area. Great food, too. Nicely decorated rooms with good A/C. There is 24 hour... More 

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Annapolis, Maryland
Top Contributor
182 reviews 182 reviews
32 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed February 18, 2015

We had an early morning flight and We thought we were arriving to a low cost airport hotel. When we walked in and saw the pool and grounds we were blown away. It was beautiful. The pool area attractive and inviting. Rooms comfortable. Good breakfast and minutes from the airport. And it is a short ride to downtown Merida.

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Colchester, UK
Top Contributor
170 reviews 170 reviews
56 hotel reviews
264 helpful votes 264 helpful votes
4 of 5 stars Reviewed December 27, 2014

We stayed here after arriving late from Houston en route to the Gulf Coast, and then for our early morning return flight. We made reservations on both occasions and were happy with the rooms we were assigned. On our return journey, we were also allowed to check in early – 2.30, which meant we could spend the rest of the... More 

Was this review helpful? Yes 1
Houston, Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 7, 2014

I had a late flight from Houston with an early departure, this hotel is perfect... just 5 minutes from the airport, the restaurant is open til 11pm, there is a Subway and a convenience store 1/2 a block away. Friendly staff, clean and nice pool if you want to take a swim.

Was this review helpful? Yes 3
HotelHaciendaInn, Gerente at Hotel Hacienda Inn, responded to this review

Thank you for your review. As told, we are really close to the airport and with easy access and transportation (public and private) to historical downtown and important points of interest in the area. Hacienda Inn´s staff thanks your preference, and we hope you visit us again. More 

Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

What a great stay for the price! Couldn't get anything that nice in Australia for this price. The customer service was great, a few could speak English. Even if they didn't they were kind and helpful anyway. The restaurant is lovely and cheap with outstanding service. 5/5 for me and my partner. Clean, pretty, friendly and beautiful pool

Was this review helpful? Yes 1
HotelHaciendaInn, Gerente at Hotel Hacienda Inn, responded to this review

Thanks for your awesome review. We keep our price range very accessible to national and international guests. Our staff will continue offering the best service to make you stay as comfortable as possible. More 

Verona, Italia
Top Contributor
58 reviews 58 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 8, 2014

We stayed here for 2 nights. The room was absolutely good as well as the swimming pool area and the staff courtesy. We had our breakfast in the restaurant with a good service and food at a very competitive price.

Was this review helpful? Yes 2
HotelHaciendaInn, Gerente at Hotel Hacienda Inn, responded to this review

We appreciate your positive comments about our Hotel. We know this information is really important to other travelers. We hope you can visit us in your next trip to Merida. The staff is gratefull for your valuable comments. More 

San Francisco, CA
Top Contributor
164 reviews 164 reviews
42 hotel reviews
201 helpful votes 201 helpful votes
4 of 5 stars Reviewed June 28, 2014

We stayed for one full day before leaving on an early morning flight departing from Merida. I had absolutely no expectations for this hotel, but upon arrival, I was delighted to find a well-run, immaculately clean hotel across from a bus stop that went right downtown. This hotel had all amenities, more or less, that I can think of without... More 

Was this review helpful? Yes 1
HotelHaciendaInn, Gerente at Hotel Hacienda Inn, responded to this review

We appreciate your time, and describing perfectly your stay and recommendations of our facilities. We are pleased to have exceeded your expectation. Lots of our guests book our property initially for plane arrives or departures, after they arrive at the Hacienda, we become a base for their trips in Yucatan. Books and magazines are available in room of our points... More 

Gainesville, Florida
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 24, 2014

Booked the HACIENDA INN, MERIDA, for February 28. Had a flight delay and missed connection in Houston. Called EXPEDIA CUSTOMER SERVICE and told customer service we would not make the HOTEL HACIENDA due to missed connection. Expedia CS reminded us we were past the 24 hour cancellation limit and the reservation could not be changed or cancelled. Expedia Customer Service... More 

Was this review helpful? Yes 3
HotelHaciendaInn, Gerente at Hotel Hacienda Inn, responded to this review

Thank you for your comments; we are disappointed that the process of your booking was not the expected. External online reservations have clear policies that must be followed carefully. We just review all the information and the confirmation stays of your bookings. Please feel free to contact us so we can compare this information and give you a quick solution.... More 

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