We stayed in one of the 3 master suites for 2 nights in March. Ours, rm 112, has a balcony perched over the front door. It looks out to noisy traffic, yet we used it all of the time and people outside cannot see you unless they are tyring. It allowed us to be “in” Merida and our comfy room... more

A friend and I stayed at the Casa del Balam for two nights in early March. We stayed in a "junior suite" that had two double beds. It was spacious, clean, and quiet. The bathroom was large, included amenities such as a hair dryer, shampoo and conditioner, large, soft towels, and there was plenty of hot water both days. We... more

Stayed here in a junior suite for two weeks. We thoroughly enjoyed our stay. The location was central. The room was clean and well furnished. The service was excellent and the staff were friendly and very helpful. We got a weekly rate which is a 25% discount on the regular daily rate. When we return to Merida we will definitely... more

The Casa del Balam is a charming mid size hotel located very few blocks from the center's main plaza. The staff of the resort is extremely nice and welcoming, as is Yucatecan tradition, and hotel itself is worth a stay. In the interior you find a lush open garden with loungechairs that invite you to sit and relax. The rooms... more

Mostly enjoyed our stay. The rooms are a nice size, nicely decorated and air-conditioned. The windows have a double set of sliding doors to help with traffic noise and to keep them cool. The common areas are lovely with a pleasant courtyard and pretty pool area. The hotel is well situated to walk to the downtown activities. On the down... more

Merida is the real Yucatan and Casa del Balam is two blocks off the Zocolo ( main square), next to the Univ. of the Yucatan. The lobby is charming and open to the sky. There is a small pool and the staff are helpful, but sometimes pushy. The rooms are clean, but there is not enough hot water. The real... more

This is a great hotel in the heart of Merida. We stayed in a "Junior Suite" double room for four nights and it met our needs just fine. Front desk staff, bellmen, and waiters in the restaurant were all very friendly and helpful. The room itself was very large and comfy. Everything was very clean. Free bottle of water each... more

My husband and I relied on reviews in guidebooks and this site and were disappointed by this hotel. The desk clerk needs to re-discover his customer service skills - unlike other places we've stayed in Mexico the hotel showed little interest in their guests - and even simple requests were either ignored or begrudgingly accommodated. The room was fine, but... more

Extremely pleased with Hotel Casa De Balam in Merida, Mexico. The hotel was well located and had a secure parking area. My party and I were treated best out of all the hotels we stayed in the yucatan and Quinatana Roo. The lobby was charming, beds comfortable and clean, ice cold A\C, and hospitable service. I would stay know where... more