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Hotel Casa del Balam

Calle 60 # 488 x 57 | Colonia Centro, Merida 97000, Mexico
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Hotel Casa del Balam
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Hotel Casa del Balam
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257 reviews from our community

Traveler rating
    94
    102
    40
    13
    8
See reviews for
60
103
15
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Kent U.K.
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Casa del balam for 3 nights on our trip to mexico, It is very central and you can walk to a lot of the sights with ease. Our room was very dated, the shower did not work, and the air con was like a lorry parked in the room, we did complain and they had a... More 

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UK
Top Contributor
76 reviews 76 reviews
62 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel, full of history and has a lovely ambience. The courtyard is a lovely place to sit and have drink. Our room was spacious and well furnished. The hotel is well located near to the centre of the town, shops, bars and restaurants.

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Nottingham
Top Contributor
84 reviews 84 reviews
49 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only an overnight stay unfortunately, but lovely room with wifi, comfortable bed and great little courtyard for evening drinks. We chose to dine downtown. Breakfast was a small buffet with limited choice but perfectly acceptable and very tasty. Staff were very friendly and helpful.

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Tulsa
Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I spent 3 nights here during our visit to Merida. First of all let me say we had a wonderful visit. There is so much to like about this hotel. The location put us within easy walking distance of of the historical district. The staff spoke good English and were very helpful with our questions. We drove... More 

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Orem, Utah
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 20, 2015

My husband and I stayed here and really enjoyed it. We felt like we were transported back in time staying in this authentic colonial home built over 200 years ago. The details such as the checkered tile floor and what seemed like the original elevator with buttons and an actual door added to the ambience. Best of all is the... More 

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Morristown, NJ
Top Contributor
103 reviews 103 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 8, 2015

Our stay was a superb experience in all dimensions. I think we may have been staying in an older part of the hotel. Our room was oversized and had a private balcony overlooking the swimming pool. Our room was quiet and comfortable. A continental breakfast was included was adjacent parking. The staff could've not have been more helpful and friendly.could... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Good morning and thanks for taking the time to write about your experience with us. The room you mentioned is our suite # 112 and it's located on the old section of the house; This is one of the biggest and most special units indeed. Thanks again for having selected our property and please don't hesitate to contact us back... More 

Luton
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2015

We stayed 6 nights in a suite with views over the palm-filled central courtyard. All the staff were friendly and helpful , especially Carlos, and the gentleman in the business centre who helped us with an unfamiliar computer. A birthday card was in the room to greet my husband, - a nice touch. It was a priviledge to stay in... More 

Was this review helpful? Yes 2
juan carlos G, Manager at Hotel Casa del Balam, responded to this review

Many thanks for such a complete and beautiful review. We're glad to read that you enjoyed your stay and that you would recommend our property. We truly work hard to mantain our character and the warm personalized service of our staff. We are also going to inform the Restaurant management about your opinion on its variety, for what We read... More 

Playa del Carmen, Quintana Roo, Mexico
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2015

We stayed at Casa Del Balam January 7&8. Our greeting was wonderful, with great front desk service and the bellman who was friendly and helpful and spoke excellent English. We stayed in a master suite, which boasted a small living room, a private patio looking out into calle 60, a large bathroom with a comfortable

Was this review helpful? Yes 3
juan carlos G, Manager at Hotel Casa del Balam, responded to this review

Dear Mario We're glad to read that your overall experience was good. As mentioned, our unbeatable location gets a little affected by the city's traffic in the mornings but We are always working on how to keep the noise levels as low as possible. Our standard units and honeymoon rooms feature double paned windows for example. Many thanks for your... More 

Saskatoon, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 11, 2015 via mobile

We stayed at Casa Del Balam January 7&8. Our greeting was wonderful, with great front desk service and the bellman who was friendly and helpful and spoke excellent English. We stayed in a master suite, which boasted a small living room, a private patio looking out into calle 60, a large bathroom with a comfortable tub and hot water. Our... More 

Was this review helpful? Yes 2
juan carlos G, Manager at Hotel Casa del Balam, responded to this review

Good morning and thanks for having selected our property among the many other options available. It is a privilege to read that you enjoyed your stay and our staff's performance, They strive to give the best of themselves every single morning. As for the beds and pillows we will make a room supervision. Thanks again and feel free to visit... More 

Australia
Top Contributor
146 reviews 146 reviews
93 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed January 8, 2015

The Casa Balam is 2 blocks from the square and 1 block from a smaller square with great restaurants. The hotel has a pleasant central courtyard. When we checked in we found the man behind the desk difficult to communicate with in English, and even our Spanish speaking guide seemed to struggle to correct the communication breakdown. Strangely enough the... More 

Was this review helpful? Yes 1
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