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Hotel Casa del Balam

#27 of 88 Hotels in Merida
Certificate of Excellence
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Calle 60 # 488 x 57 | Colonia Centro, Merida 97000, Mexico
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Hotel Casa del Balam
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Hotel Casa del Balam
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273 reviews from our community

Traveler rating
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    43
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington, DC
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: Reasonably priced; perfectly located two blocks from the Grand Plaza and two blocks from lively Santa Lucia square; very friendly staff; standard room is quite large for a downtown hotel; a.c. worked great; hot water and pressure worked great; two complimentary bottles of water every day; pretty and peaceful pool area (with some negatives below); nice and attractive colonial... More 

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Wirral UK
Top Contributor
538 reviews 538 reviews
167 hotel reviews
444 helpful votes 444 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A pleasant and centrally located hotel in Merida. There is a nice open reception square, which felt cool after the heat of Merida. Friendly staff. When you check in, they give you a key and a tv remote - a first for me!! We had room 606 on the 6th floor. Lift to all floor - though it is small... More 

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Waco, Texas
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

while visiting Merida, we stayed in this hotel and used it as our base of operations, it is very close to the plaza and a wealth of very good restaurants, we found the hotel bar/restaurant very good for a quick simple meal. the hotel staff throughout was great and helpful.

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Santa Rosa, California
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed two nights in room 407 (the honeymoon suite) Check in was in English, and very efficient, the room was quiet and clean. Now to the so called Las Palomas Bistro Bar. We sat at the bar there were no other patrons and yet we were ignored until I yelled for service. The fool who drew me a beer... More 

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 18, 2015

The hotel is situated on a good location and you can walk to most attractions and restaurants. The staffs were great, and most willing to provide assistance. Because it's an old hotel, the room looks run down. The air conditioning was loud, there was some kind of smell I do not like and the room didn't look like it's clean.

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Dear Mr. William First of all thanks for having selected our property. We are glad to read that you enjoyed the hotel's location and the staff's service however it's a shame you've found your room smelly and unclean. We guarantee you that our housekeeping department works very hard to maintain all the facilities impeccable but we would still love to... More 

Spalding, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 14, 2015

We spent one night at this hotel on a tour of Mexico, it was on a main road with a fair amount of traffic but inside it was a tranquil oasis. The location was great because it was a short walk into the old town close to shops and restaurants. The lift in the hotel to a little getting use... More 

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juan carlos G, General Manager at Hotel Casa del Balam, responded to this review

Dear Trish Good morning and thanks for your lovely comment. We're glad to know that you found our hotel convenient and tranquil. Mérida it's a very beautiful place with lots of activities and our downtown gets very busy indeed. We really hope to have the pleasure of welcoming you back if you ever plan to return to this city. Best... More 

London, UK
Top Contributor
165 reviews 165 reviews
60 hotel reviews
357 helpful votes 357 helpful votes
4 of 5 stars Reviewed April 11, 2015

I stayed at the Hotel Casa del Balam in early March 2015 for a 1-night stay, for a flying visit to Merida after a morning tour of the Chichén Itzá archaeological (enroute to the pretty archaeological site of Uxmal the next day) on the second stage of my 18-day 'Mysteries of the Maya' holiday operated by Voyages Jules Verne. For... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Dear Mr. Williams Good afternoon and thanks for taking the time to write a very useful descriptive review from our hotel and the nearby areas. We are saddened about the awkward experience you had outside the convenience store so we investigated and there were no reports of stabbings here. We believe that you witnessed an ugly fight between these guys.... More 

Boca Raton, Florida
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 5, 2015

First things first: the staff is super nice, always helpful, they deal with a number of languages each day and do a good job of it! I stayed here for six nights, and by the final day everyone knew me by my name. I always felt 110% safe and secure here, and I knew that my belongings were safe as... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Dear Mr. Scott Many thanks for your review and your advice, they're very much appreciated. We agree with the fact of having a great solicitous team and a privileged location... there's so much going on in downtown and most of the activities are for free!! Regarding the internet issue we want you to know that we're permanently working on it.... More 

Nottingham, UK
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 30, 2015

Lovely style hotel with pretty courtyard. Excellent central location to visit the sites in downtown Merida. Rooms were very clean and comfortable. Good, quiet night's sleep, despite having a room overlooking the road. Staff were very friendly and spoke good English. Plenty of good, tasty food at breakfast. Would have been more than happy to stay more than one night... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Dear Pam It's such comforting to read that you enjoyed the overall experience in our hotel! We truly give the best of ourselves to make you all who visit us have an unforgettable experience and grow the desire to come back. We wish you could've spent more days in the hotel and in this beautiful city of ours; There's much... More 

Kent U.K.
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 17, 2015

We stayed at the Casa del balam for 3 nights on our trip to mexico, It is very central and you can walk to a lot of the sights with ease. Our room was very dated, the shower did not work, and the air con was like a lorry parked in the room, we did complain and they had a... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Hello Jeremy First of all good afternoon and sorry for the delay. We very much appreciate your feedback and point of view. It's been very difficult to fulfill the mission of protecting the escence of a historic mansion and its legacy and the demands that these modern days require. Most people ignore that the hotel's been renovated (hence our eclectic... More 

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