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Hotel Casa del Balam

Calle 60 # 488 x 57 | Colonia Centro, Merida 97000, Mexico
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Hotel Casa del Balam
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Hotel Casa del Balam
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263 reviews from our community

Traveler rating
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    106
    40
    14
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The hotel is situated on a good location and you can walk to most attractions and restaurants. The staffs were great, and most willing to provide assistance. Because it's an old hotel, the room looks run down. The air conditioning was loud, there was some kind of smell I do not like and the room didn't look like it's clean.

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Dear Mr. William First of all thanks for having selected our property. We are glad to read that you enjoyed the hotel's location and the staff's service however it's a shame you've found your room smelly and unclean. We guarantee you that our housekeeping department works very hard to maintain all the facilities impeccable but we would still love to... More 

Spalding, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent one night at this hotel on a tour of Mexico, it was on a main road with a fair amount of traffic but inside it was a tranquil oasis. The location was great because it was a short walk into the old town close to shops and restaurants. The lift in the hotel to a little getting use... More 

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juan carlos G, General Manager at Hotel Casa del Balam, responded to this review

Dear Trish Good morning and thanks for your lovely comment. We're glad to know that you found our hotel convenient and tranquil. Mérida it's a very beautiful place with lots of activities and our downtown gets very busy indeed. We really hope to have the pleasure of welcoming you back if you ever plan to return to this city. Best... More 

London, UK
Top Contributor
165 reviews 165 reviews
60 hotel reviews
352 helpful votes 352 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Hotel Casa del Balam in early March 2015 for a 1-night stay, for a flying visit to Merida after a morning tour of the Chichén Itzá archaeological (enroute to the pretty archaeological site of Uxmal the next day) on the second stage of my 18-day 'Mysteries of the Maya' holiday operated by Voyages Jules Verne. For... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Dear Mr. Williams Good afternoon and thanks for taking the time to write a very useful descriptive review from our hotel and the nearby areas. We are saddened about the awkward experience you had outside the convenience store so we investigated and there were no reports of stabbings here. We believe that you witnessed an ugly fight between these guys.... More 

Boca Raton, Florida
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First things first: the staff is super nice, always helpful, they deal with a number of languages each day and do a good job of it! I stayed here for six nights, and by the final day everyone knew me by my name. I always felt 110% safe and secure here, and I knew that my belongings were safe as... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Dear Mr. Scott Many thanks for your review and your advice, they're very much appreciated. We agree with the fact of having a great solicitous team and a privileged location... there's so much going on in downtown and most of the activities are for free!! Regarding the internet issue we want you to know that we're permanently working on it.... More 

Nottingham, UK
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely style hotel with pretty courtyard. Excellent central location to visit the sites in downtown Merida. Rooms were very clean and comfortable. Good, quiet night's sleep, despite having a room overlooking the road. Staff were very friendly and spoke good English. Plenty of good, tasty food at breakfast. Would have been more than happy to stay more than one night... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Dear Pam It's such comforting to read that you enjoyed the overall experience in our hotel! We truly give the best of ourselves to make you all who visit us have an unforgettable experience and grow the desire to come back. We wish you could've spent more days in the hotel and in this beautiful city of ours; There's much... More 

Kent U.K.
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed at the Casa del balam for 3 nights on our trip to mexico, It is very central and you can walk to a lot of the sights with ease. Our room was very dated, the shower did not work, and the air con was like a lorry parked in the room, we did complain and they had a... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Hello Jeremy First of all good afternoon and sorry for the delay. We very much appreciate your feedback and point of view. It's been very difficult to fulfill the mission of protecting the escence of a historic mansion and its legacy and the demands that these modern days require. Most people ignore that the hotel's been renovated (hence our eclectic... More 

UK
Top Contributor
76 reviews 76 reviews
62 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 12, 2015

Great hotel, full of history and has a lovely ambience. The courtyard is a lovely place to sit and have drink. Our room was spacious and well furnished. The hotel is well located near to the centre of the town, shops, bars and restaurants.

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Nottingham
Top Contributor
85 reviews 85 reviews
50 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 10, 2015

Only an overnight stay unfortunately, but lovely room with wifi, comfortable bed and great little courtyard for evening drinks. We chose to dine downtown. Breakfast was a small buffet with limited choice but perfectly acceptable and very tasty. Staff were very friendly and helpful.

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Tulsa
Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 4, 2015

My husband and I spent 3 nights here during our visit to Merida. First of all let me say we had a wonderful visit. There is so much to like about this hotel. The location put us within easy walking distance of of the historical district. The staff spoke good English and were very helpful with our questions. We drove... More 

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Orem, Utah
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 20, 2015

My husband and I stayed here and really enjoyed it. We felt like we were transported back in time staying in this authentic colonial home built over 200 years ago. The details such as the checkered tile floor and what seemed like the original elevator with buttons and an actual door added to the ambience. Best of all is the... More 

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