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Hotel Casa del Balam

#27 of 89 Hotels in Merida
Certificate of Excellence
Hotel website
Calle 60 # 488 x 57 | Colonia Centro, Merida 97000, Mexico
Special Price
30% off room rate
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Best prices for: 1 room 1 guest
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Hotel Casa del Balam
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281 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carshalton, United Kingdom
Level Contributor
171 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed yesterday NEW

In a 1950s style with lots of original features, this was a nice hotel – not what you’d call upmarket but fairly pleasant with a nice lobby area, where I spent a lot of time sitting as the wifi signal wouldn’t work for me at all in our room, though my boyfriend could get onto it there for some reason.... More 

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Shanghai, China
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Excellent location two blocks from main plaza in Merida. Old structure with a more modern building on the side. Very charming with a central patio and a beautiful garden and pool. Price is right for the type of hotel. Rooms were ample and with a good AC, bathroom was working well and clean. Did not use their room service or... More 

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Stoke-on-Trent, United Kingdom
Level Contributor
90 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 5 nights. Firstly, the building is stunning with an open central courtyard filled with palm trees centred on a fountain; a really nice place to relax. It is located in the centre of Merida, literally 2 minutes walk from the main square and so is surrounded by a large choice of restaurants but noise was never... More 

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Houston, Texas
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were assigned a room with a separate sitting room and bedroom all with a marbled roman style bath. This facility was the 1700's home of a Meridian family who actively promoted tourism in Mexico. The place is beautiful and reminds you of a tropical forest with a courtyard and outdoor pool. The staff is very welcoming and speaks english.... More 

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Chicago, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location in century old private home. Attractive courtyard and outdoor swimming pool. Friendly staff walking distance to most attractions in Merida. Restaurant that adjoins hotel is French style bistro good for breakfast lunch dinner or drinks.

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Good morning and many thanks for your review. We really appreciate the time you took to share your experience inside and around our property. Do feel free to contact us if you ever return to Mérida, we love to say hi to old and new friends. More 

Mountain View, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our family stayed in the Casa Del Balam . . it was our home for about a week. It is a Mexical hotel, clean with a bar, and right in the center of Merida, a great location. Many good restaurants nearby, mercados, etc. The hotel is clean, but suffers from a Latin American oddity of a drain in the bathroom... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Thanks for stopping by and having posted. We are honoured to have been called your home... we do believe in creating connections and making friends so we hope to have the pleasure to see you again. Thanks for the tip about the bathrooms' drainage, we will have them double checked. Take care and have a wonderful day More 

Hinckley, Ohio, United States
Level Contributor
1 review
4 of 5 stars Reviewed May 26, 2015

Friendly, personalized service. Free parking is a big plus. Lobby is attractive and pleasant, a good place to meet. Concierge is helpful, but not brilliant. Don't plan to use your debit cards here. Location is about as good as it gets for walking around the old city center. Taxis seem readily available, either on call or at a taxi stop... More 

Review collected in partnership with Amoma.com

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Dear Jim A brief note just to thank you for your comments, we're sure they'll be useful to many other people. Do feel free and contact us back if you ever return to the city, we'll be very happy to see you. Take care and have a wonderful day! More 

Washington, DC
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 5, 2015

Pros: Reasonably priced; perfectly located two blocks from the Grand Plaza and two blocks from lively Santa Lucia square; very friendly staff; standard room is quite large for a downtown hotel; a.c. worked great; hot water and pressure worked great; two complimentary bottles of water every day; pretty and peaceful pool area (with some negatives below); nice and attractive colonial... More 

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Wirral UK
Level Contributor
539 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 455 helpful votes
3 of 5 stars Reviewed May 5, 2015

A pleasant and centrally located hotel in Merida. There is a nice open reception square, which felt cool after the heat of Merida. Friendly staff. When you check in, they give you a key and a tv remote - a first for me!! We had room 606 on the 6th floor. Lift to all floor - though it is small... More 

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Waco, Texas
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 29, 2015

while visiting Merida, we stayed in this hotel and used it as our base of operations, it is very close to the plaza and a wealth of very good restaurants, we found the hotel bar/restaurant very good for a quick simple meal. the hotel staff throughout was great and helpful.

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