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Hotel Casa del Balam

3.0 of 5
Calle 60 # 488 x 57 | Colonia Centro, Merida 97000, Mexico
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Hotel Casa del Balam
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Hotel Casa del Balam
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261 reviews from our community

Traveler rating
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    105
    40
    13
    8
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105
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7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (75)
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Spalding, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent one night at this hotel on a tour of Mexico, it was on a main road with a fair amount of traffic but inside it was a tranquil oasis. The location was great because it was a short walk into the old town close to shops and restaurants. The lift in the hotel to a little getting use... More 

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juan carlos G, General Manager at Hotel Casa del Balam, responded to this review

Dear Trish Good morning and thanks for your lovely comment. We're glad to know that you found our hotel convenient and tranquil. Mérida it's a very beautiful place with lots of activities and our downtown gets very busy indeed. We really hope to have the pleasure of welcoming you back if you ever plan to return to this city. Best... More 

London, UK
Top Contributor
165 reviews 165 reviews
60 hotel reviews
352 helpful votes 352 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Hotel Casa del Balam in early March 2015 for a 1-night stay, for a flying visit to Merida after a morning tour of the Chichén Itzá archaeological (enroute to the pretty archaeological site of Uxmal the next day) on the second stage of my 18-day 'Mysteries of the Maya' holiday operated by Voyages Jules Verne. For... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Dear Mr. Williams Good afternoon and thanks for taking the time to write a very useful descriptive review from our hotel and the nearby areas. We are saddened about the awkward experience you had outside the convenience store so we investigated and there were no reports of stabbings here. We believe that you witnessed an ugly fight between these guys.... More 

Boca Raton, Florida
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

First things first: the staff is super nice, always helpful, they deal with a number of languages each day and do a good job of it! I stayed here for six nights, and by the final day everyone knew me by my name. I always felt 110% safe and secure here, and I knew that my belongings were safe as... More 

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Nottingham, UK
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely style hotel with pretty courtyard. Excellent central location to visit the sites in downtown Merida. Rooms were very clean and comfortable. Good, quiet night's sleep, despite having a room overlooking the road. Staff were very friendly and spoke good English. Plenty of good, tasty food at breakfast. Would have been more than happy to stay more than one night... More 

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Kent U.K.
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at the Casa del balam for 3 nights on our trip to mexico, It is very central and you can walk to a lot of the sights with ease. Our room was very dated, the shower did not work, and the air con was like a lorry parked in the room, we did complain and they had a... More 

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UK
Top Contributor
76 reviews 76 reviews
62 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 12, 2015

Great hotel, full of history and has a lovely ambience. The courtyard is a lovely place to sit and have drink. Our room was spacious and well furnished. The hotel is well located near to the centre of the town, shops, bars and restaurants.

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Nottingham
Top Contributor
85 reviews 85 reviews
50 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 10, 2015

Only an overnight stay unfortunately, but lovely room with wifi, comfortable bed and great little courtyard for evening drinks. We chose to dine downtown. Breakfast was a small buffet with limited choice but perfectly acceptable and very tasty. Staff were very friendly and helpful.

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Tulsa
Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 4, 2015

My husband and I spent 3 nights here during our visit to Merida. First of all let me say we had a wonderful visit. There is so much to like about this hotel. The location put us within easy walking distance of of the historical district. The staff spoke good English and were very helpful with our questions. We drove... More 

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Orem, Utah
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 20, 2015

My husband and I stayed here and really enjoyed it. We felt like we were transported back in time staying in this authentic colonial home built over 200 years ago. The details such as the checkered tile floor and what seemed like the original elevator with buttons and an actual door added to the ambience. Best of all is the... More 

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Morristown, NJ
Top Contributor
103 reviews 103 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 8, 2015

Our stay was a superb experience in all dimensions. I think we may have been staying in an older part of the hotel. Our room was oversized and had a private balcony overlooking the swimming pool. Our room was quiet and comfortable. A continental breakfast was included was adjacent parking. The staff could've not have been more helpful and friendly.could... More 

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juan carlos G, Public Relations Manager at Hotel Casa del Balam, responded to this review

Good morning and thanks for taking the time to write about your experience with us. The room you mentioned is our suite # 112 and it's located on the old section of the house; This is one of the biggest and most special units indeed. Thanks again for having selected our property and please don't hesitate to contact us back... More 

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